Symphony 110CT400A/W-L, 110CR400A/W-L, 110FB400A/W-L Installation, Operation And Service Manual

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110 Series

Ice and Water Dispensers

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Installation, Operation and Service Manual

110CT400A/W-L

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18044, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.com

110CR400A/W-L

110FB400A/W-L

208597R07

2 110 Series Ice and Water Dispensers

Table of contents

Before you begin ................................................................................................................................................................ 4

Speci cations ..................................................................................................................................................................... 5

Field wiring .......................................................................................................................................................................... 6

Installation ........................................................................................................................................................................... 8

Installing freestanding dispensers ............................................................................................................................... 8

Installing wall mount dispensers ................................................................................................................................10

Installing RIDE

Installing top mount ice machines ............................................................................................................................. 12

User information ............................................................................................................................................................... 14

Cleaning and sanitizing procedures .......................................................................................................................... 14

Service Information .......................................................................................................................................................... 17

Wiring diagram – lever models .................................................................................................................................. 17

Wiring diagram – SensorSAFE™ models ..................................................................................................................18

Dispenser troubleshooting ......................................................................................................................................... 19

Troubleshooting SensorSAFE board and sensors .....................................................................................................20

Disassembly and replacement instructions ............................................................................................................... 21

Thermostat locations ................................................................................................................................................. 24

Parts ................................................................................................................................................................................... 25

Dispenser exterior ..................................................................................................................................................... 25

Dispense chute and splash panel areas – lever models ........................................................................................... 26

Electrical box – lever models ..................................................................................................................................... 26

Dispense chute and splash panel areas – SensorSAFE models .............................................................................. 27

Electrical box – SensorSAFE models ........................................................................................................................28

Wheel motor and drive system ..................................................................................................................................28

Hopper components .................................................................................................................................................. 29

Chilled water components ......................................................................................................................................... 30

Solenoid dispense assembly ..................................................................................................................................... 31

ice machines ................................................................................................................................... 12

110 Series Ice and Water Dispensers 3

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our technical service group toll free at (877) 612-5086 or (610) 252-7301.

Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and complete and detailed explanation of the problem

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is found, notify your shipper immediately and contact Follett Corporation for help in  ling a claim, if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett equipment. Following is an explanation of model numbers:

110CT400A-L

L = Lever dispensing, S = SensorSAFE infrared dispensing Condenser type – A = air-cooled, W = water-cooled

Ice machine capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant

Ice machine location – R = RIDE ice machine, T = integral ice machine in top of cabinet, B = ice machine in base of freestanding units

Dispenser con guration – C = countertop, F = freestanding

Approximate storage capacity in lbs

Important cautions

• Do not tilt any unit further than 30° off vertical during uncrating or installation

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to this area is required, power to unit must be disconnected  rst.

• Follett recommends a Follett QC4-FL4S water  lter system (item# 00130229) be installed in the ice machine inlet water line

• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual

• Ice is slippery. Be sure counters and  oors around dispenser are clean, dry and free of ice.

4 110 Series Ice and Water Dispensers

Speci cations

Electrical

1. Models with RIDE ice machines (110CR400A/W)

Ice machine Max. fuse Dispenser Max. fuse Basic electrical: 115V/60Hz/1 phase 11.0A 20A 4.0A 20A

2. Freestanding models and models with integral ice machines (110FB400A/W, 110CT400A/W)

Total system Max. fuse Basic electrical: 115V/60Hz/1 phase 14.0A 20A

3. Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-20 hospital grade plug. Connect to 20A circuit fuse or breaker.

Note: It is preferred that circuit be protected by a GFCI.

Ambient

Air temp 100 F/38 C max. 50 F/10 C min. (best performance below 80 F/27 C) Water temp 90 F/32 C max. 40 F/4 C min. (best performance below 70 F/21 C) Water pressure 70 P.S.I. max. 10 P.S.I. min.

Plumbing

110CR with 110CT with 110FB with

RIDE ice machine integral ice machine ice machine in base

Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT

Ice machine drain 3/4" MPT 3/4" MPT 3/4" MPT

Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT

Ice machine water inlet – 3/8" FPT –

RIDE IM water inlet 3/8" OD push-in – –

Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT

Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT

Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with local building codes.

Ventilation clearances

Countertop models with RIDE ice machine (110CR400A/W) — none. 12" (775mm) at top advised for service.

Countertop models with integral ice machine (110CT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for

service.

Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top advised for service.

110 Series Ice and Water Dispensers 5

Field wiring for countertop and wall mount dispensers with RIDE ice machines

All  eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring diagram is intended only to aid electrician or technician in understanding how equipment works.

Field wiring for countertop and wall mount dispensers with RIDE ice machines

Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the cord and plug(s) and follow the appropriate  eld wiring diagram on the following page.

See Ice machine Installation and Operation manual for recommended junction box preparation of hard-wired RIDE ice machines.

Model Electrical connection Circuits required

110FB400A/W cord & plug provided 115/60/1, 20A max. fuse size

110CT400A/W cord & plug provided 115/60/1, 20A max. fuse size

110CR400A/W cord & plug provided 115/60/1

dispenser: 20A max. fuse size

ice machine: 20A max. fuse size

6 110 Series Ice and Water Dispensers

Field wiring diagrams

Freestanding dispensers and countertop dispensers with integral ice machines

LEGEND

WIRENUT

EQUIPMENT

GROUND

B - BLACK

W - WHITE R - RED

IMPORTANT

FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS. ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH NEC AND LOCAL ELECTRICAL CODES.

DISPENSER JUNCTION BOX

GRN

GND

Electric Power Source

GND

GRN

GRN - GREEN

Countertop dispensers with RIDE ice machines

LEGEND

WIRENUT

EQUIPMENT GROUND

B - BLACK

W - WHITE

R - RED

GRN - GREEN

DISPENSER JUNCTION BOX

GRN

GND

Standard electric - 115V, 60 Hz, 1 Ph, Max. fuse size per circuit - 20 amps

Electric Power Source

GND

GRN

FUSED DISCONNECT

FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS. ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH NEC AND LOCAL ELECTRICAL CODES.

LOWER ICEMAKER JUNCTION BOX (BIN SIGNAL)

Electric Power Source

Standard electrical - 115V, 1 Ph, 60 Hz, max. fuse size 20 amps

FUSED DISCONNECT

IMPORTANT

GND

GRN

UPPER ICEMAKER JUNCTION BOX

FUSED DISCONNECT

(POWER)

GND

GRN

110 Series Ice and Water Dispensers 7

Installation procedures

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation

• Required ventilation and recommended service clearances:

• Countertop models with RIDE ice machine (110CR400A/W) — none. 12" (305mm) at top recommended for service.

• Countertop models with integral ice machine (110CT400A/W) — 6" (153mm) at top. 6"(153mm) each side recommended for service.

• Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top recommended for service.

• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter cutout on page 10 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit through back of dispenser, refer to back view drawings.

• SensorSAFE dispensers are shipped with a plastic, protective  lm on sensor lenses. For proper operation, plastic  lm

must be removed after installation.

Installing freestanding dispensers

1. Carefully tip dispenser back to expose underside and block up in place.

Do not tilt unit further than 30° off vertical.

2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat legs securely against underside of dispenser.

3. Position dispenser in desired location and adjust legs to level in both directions.

4. Connect water supply to 3/8" FPT  tting on back of dispenser (Fig. 1A).

5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT dispenser drain  tting and 3/4" MPT ice machine drain  tting on back of dispenser (Fig. 1B and 1C.)

6. Run drain lines to wall or  oor drain. Provide an air break between the drain lines and drain. If ice machine drain  tting is below an intended wall drain, a condensate pump must be used.

7. If ice machine is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet  tting on back of dispenser (Fig. 1D).

Note: Do not run condenser supply water through ice machine water  lter system.

8. Connect condenser drain line to 3/8" FPT condenser outlet  tting on back of dispenser (Fig. 1E).

Important: Do not connect condenser drain line to any other drain lines.

9. Plug dispenser into 20A rated NEMA 5-20 wall socket.

10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop approximately 3/8" (5mm) and pull forward.

11. Turn on water supply and check that water level in  oat reservoir (when full) is within 1/4" (6mm) of mark on side of reservoir and that  oat moves freely. Check for leaks.

8 110 Series Ice and Water Dispensers

Fig. 1 – Rear connections, freestanding models

(B) 3/4” FPT drain

(A) 3/8" FPT

water inlet (A)

access panel

(D) 3/8" FPT

condenser inlet

location (water-

cooled only)

water inlet

(E) 3/8" FPT

condenser drain

location (water-

cooled only)

ice machine

drain location

(air-cooled only)

(800mm)

10.25"

(260mm)

31.5"

(800mm)

ice machine drain

location (water-

cooled only)

31.5"

12. Verify that water sensor tabs are immersed in water in reservoir.

13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.

14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.

15. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.

16. Sanitize ice machine according to instructions in ice machine manual. Discard sanitized ice.

17. Turn off ice machine bin signal switch.

18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 14.

19. Turn ice machine bin signal switch on and replace front covers, securing with screws.

110 Series Ice and Water Dispensers 9

Installing countertop dispensers

24.5"

(622mm)

23.75"

(603mm)

6.54"

(167mm)

17.375"

(441mm)

21.375"

(543mm)

3/8"

12.25"

(311mm)

.5" (13mm)

1.625" (41mm)

.5" (13mm)

9" X 14" (227mm x 356mm)

DRAIN PAN

CUT OUT

Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.

1. Position dispenser in desired location, mark dispenser outline on counter and remove dispenser.

2. Drill four 3/8" (5mm) holes in counter (Fig. 2) to anchor dispenser to counter.

Follett countertop dispensers can have any or all

utilities run directly through counter or out rear of dispenser. For dispensers with any utilities exiting through counter, make counter cut-out as shown in Fig. 2.

3. If ice transport tube will exit out rear of dispenser,

remove ice transport tube knock-out (Fig. 5G) from rear of dispenser.

Note: Utility connections can be accessed through

front of dispenser by removing stainless steel splash panel on front of dispenser, or by removing access panel (Figs. 4, 5) on back of dispenser.

4. If any electric utilities or water line will be connected through rear of dispenser, remove utility knock-out (Fig. 5H) from rear of dispenser and install supplied protective grommet.

5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through rear of dispenser, proceed to step 10.

6. Temporarily remove rear access panel (Figs. 4, 5) from rear of dispenser.

7. Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box.

8. Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear dispenser panel. Resecure junction box to dispenser using Phillips head screws.

9. Place power cord inside dispenser and replace access panel (Figs. 4 and 5) on rear of dispenser.

Note: For dispensers installed with utilities connected

through rear of dispenser, it may be easier to make preliminary connections before dispenser is set in place.

Fig. 2 – Counter cut-out, all models

Fig. 3 – Top view, dispenser plumbing connections countertop and wall mount units with drain pan

(K) 3/4" FPT dispenser drain

(L) alternate 3/4" dispenser drain location

(J) 3/8" FPT water inlet

drain pan

10 110 Series Ice and Water Dispensers

10. Apply a thick bead, approximately. 1/4" (6mm) diameter, of NSF listed silicone sealant (DowCorning RTV-732 or equivalent) 1/4" (6mm) inside marked outline of dispenser.

11. Carefully position dispenser on counter.

12. Remove four screws securing splash panel to front of dispenser and gently lay splash panel on counter. (Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at end of inlet  tting while pulling on tubing.)

13. Secure dispenser to counter with four 3/8" bolts (supplied by others).

14. Smooth excess sealant around outside of dispenser.

15. Run water station line from back of dispenser through utility knock-out (Figs. 4, 5) or up through counter cut-out. Connect water supply line to 3/8" FPT, (Fig. 3J)  tting on utility  ange at bottom of dispenser.

16. Remove 3/4" drain connection plug from either  tting at rear of dispenser, (Fig. 1K) or internal  tting, (Fig. 3L), as appropriate. Connect and run a dedicated drain line to wall or  oor drain. An air break should be provided.

Fig. 4 – Rear connections, countertop models with integral ice machines

(M) 3/8" FPT ice machine water inlet

(R) 3/8" FPT condenser inlet (water-cooled only)

(P) 3/8" FPT condenser outlet (water-cooled only)

(N) 3/4" MPT ice machine drain

access panel

(H) water station knock-out

If dispenser is equipped with a top mount,

water-cooled ice machine complete steps 17 through 20. If equipped with a top mount, air-cooled ice machine proceed to step 21.

17. Connect ice machine water supply line to 3/8" FPT water inlet, (Fig. 4M).

18. Connect ice machine drain line to 3/4 MPT drain connection (Fig, 4N).

19. If ice machine is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser  tting on back of dispenser (Fig. 4R).

Note: Do not run condenser supply water through

ice machine water  lter system.

20. Connect condenser drain line to 3/8" FPT  tting on back of dispenser (Fig. 4P).

Important: Do not connect condenser drain line to

any other drain lines.

21. Proceed with either RIDE or top-mounted ice machine connection instructions, as appropriate.

3/4" FPT dispenser drain

Fig. 5 – Rear connections, countertop models with RIDE ice machines

access panel

(H) water station knock-out

(G) ice transport tube knock-out

3/4" FPT dispenser drain

110 Series Ice and Water Dispensers 11

Installing RIDE ice machines

engaging pin

3/16 (5mm) ice tube hole

ice hose mounting bracket

ice level control stat

ice tube

(26mm)

Models110CR400A/W

See Ice machine Installation Manual (form #208600) for critical installation instructions for RIDE ice machines. Failure to comply with these instructions will result in poor performance and void warranty.

1. Install RIDE ice machine following instructions in ice machine manual.

2. Run ice transport tube without insulation from dispenser through ice transport tube knock-out, (Fig. 5G) or through

counter opening to ice machine.

3. Insulate ice transport tube by sliding insulation over tube.

4. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser cabinet.

5. Check that insulated ice transport tube runs continuously uphill (with no dips) from ice machine to dispenser.

6. Run bin signal wire from dispenser through utility knockout, (Fig. 5F) or counter cutout to the ice machine and connect

bin signal wire (two-conductor twist lock) to bin signal plug on ice machine.

7. Plug dispenser power cord into 20A rated NEMA 5-20 wall socket.

8. Turn on dispenser water supply and check for leaks. Replace splash panel.

9. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn on

power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.

10. Clean and sanitize ice machine following instructions in ice machine manual. Discard sanitized ice.

11. Clean and sanitize dispenser hopper following instructions on page 14. Installation is complete.

Fig. 6 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units with RIDE ice machine

Installing top mount ice machines

Models 110CT400A/W

Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.

1. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling

forward.

12 110 Series Ice and Water Dispensers

2. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling

TIGHTEN CLAMP SCREW

forward.

3. Remove ice machine compartment top and side panels.

4. Remove ice machine hold-down bracket from front of ice machine compartment.

5. Lift ice machine onto dispenser top and slide ice machine completely into position, compressor end  rst. Front of ice

machine base must be  ush with front of dispenser.

6. Reinstall hold down bracket on front of ice machine with power cord and bin signal cords in notch. Do not cut or pinch

cords.

7. Insert loose end of ice transport tube through bracket (on ice machine base) into hopper access hole. Be sure that transport

tube is secured under retainer on  oat reservoir bracket (Step 2, Fig. 7). Tighten transport tube clamp screw to secure ice transport tube.

8. Connect plastic water supply line to  tting at top of  oat reservoir.

Fig. 7 – Ice transport tube

9. Connect vinyl drain line from dispenser securely to drain line on ice machine.

10. Connect ice machine two-lead bin signal twist lock plug, and three-lead power twist-lock plug, to dispenser twist-lock

connectors.

11. On dispensers equipped with water-cooled ice machines, connect condenser water supply and drain lines to

condenser  ttings on ice machine.

12. Turn on water supply and check that water level in  oat reservoir (when full) is within 1/4" (6mm) of mark on side of

reservoir and that  oat moves freely.

13. Verify that water sensor tabs are immersed in water in reservoir. Check for leaks. Replace splash panel.

14. Plug dispenser power cord into 20A rated NEMA 5-20 wall socket.

15. If dispenser is equipped with SensorSAFE remove protective plastic coating form dispense sensor labels.

16. Turn on power and bin signal rocker switches and test operation.

17. Clean and sanitize ice machine following instructions in ice machine manual.

18. Remove dispenser hopper access lid and clean and sanitize dispenser according to instructions on page 14.

19. Replace front cover and secure with screws. Installation is complete.

Fig. 8 – Ice transport tube and ice level control stat mounting for units with top-mounted ice machines

ice level control stat

.75"

(19mm)

Hand bend cap tube end to approximately 45° as shown

110 Series Ice and Water Dispensers 13

45°

User information

How the dispenser works

Follett’s 110 series automatic load ice and water dispensers receive ice from Follett’s 400 lb (181kg)/day ice machine located in the dispenser base, in the cabinet top or in a remote location up to 20 ft (6m) away. Ice produced is stored in the bin section of the dispenser. When dispensing is activated, the wheel motor is energized, causing the wheel to turn. This moves ice to the dispense chute where it drops by gravity into the container held below the chute.

In Follett’s continuous icemaking process, water freezes to the inside walls of the stainless steel evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle on the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin thermostat opens and shuts the ice machine off to avoid over- lling of the bin. The ice machine will restart after 20 minutes if the bin is calling for ice.

How the SensorSAFE accessory works

Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating physical contact between the cup or container and dispenser. Sensors in the panel use re ected infrared light to detect the presence of the container and send a signal to a control board which then activates the appropriate components for ice or water dispensing.

The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser automatically resets after two minutes for normal operation.

SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one minute of continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to the activation zone.

How the chilled water accessory works

Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed, it is automatically fed into the water chiller assembly to chill the water coil inside the assembly.

Cleaning/descaling and sanitizing

Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate.

Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below. Service problems resulting from lack of preventive maintenance will not be covered under the Follett warranty.

Recommended cleaning/descaling and sanitizing intervals*

Symphony Frequency

Drain Line weekly

Drain Pan/Drip Pan weekly

Exterior as needed

Condenser monthly (air-cooled only)

Dispenser and Components semi-annually

Ice Machine semi-annually

Chilled Water Accessory semi-annually

Transport Tube semi-annually

Ice Storage Area/Bin semi-annually

* Ice machine and dispenser must be cleaned and sanitized prior to start-up.

14 110 Series Ice and Water Dispensers

Weekly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Dispenser drain pan and drain line

1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

Splash panel front, SensorSAFE infrared dispensing

1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front cover.

2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.

3. Reactivate dispensing by pressing and releasing clean switch again.

Monthly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Condenser (air-cooled ice machine only)

1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal

performance.

Semi-Annually (more often if conditions dictate)

§ A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice machine should be cleaned and sanitized  rst, followed by the dispenser.

§ Icemaking system can be cleaned/descaled in place.

To ensure that your ice machine and dispenser are cleaned/descaled and sanitized properly, proceed as follows:

1. Clean/descale the ice machine

2. Sanitize the ice machine

3. Clean/descale the dispenser

4. Sanitize the dispenser

CAUTION!

§ Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.

§ Use only Follett approved cleaners.

§ It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling.

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8 L) 120 F (49 C) water and 7 oz.

(198 g) (one 7oz. packet) of Follett SafeCLEAN™ ice machine cleaner/descaler (P/N00132001).

Solution B: Following manufacturer’s instructions, mix a sanitizing solution of 1 gal. (3.8 L) 120 F (49 C) water and

1.6oz. (48 ml) Nu-Calgon IMS-II Sanitizer (P/N 00979674).

Clean/descale and sanitize ice machine (if applicable)

§ Units with ice machines require ice machine cleaning/descaling and sanitizing at least every 6 months, and more often if conditions dictate. Cleaning/descaling and sanitizing the ice machine will result in better performace and extend ice machine life. Refer to Ice Machine Operation and Service Manual for speci c instructions.

110 Series Ice and Water Dispensers 15

Clean/descale dispenser

1. Remove and discard all ice from storage hopper.

2. Ensure power is disconnected. Working inside storage area, remove center thumbscrew from dispense wheel,

tilt wheel up toward back to clear baffle and disengage wheel from motor shaft.

3. Remove dispense chutes.

4. Thoroughly wipe lid, dispense wheel, baffle and dispense chutes with cloth soaked in SolutionA.

5. Wipe all bin surfaces (including the area under dispense wheel) with a damp cloth wrung out in Solution A.

Note: To avoid possible damage to dispense motor assembly, use only a damp cloth to clean the storage bin. Do not

allow water to run through bottom of bin area.

6. Remove grille and wash with Solution A. Rinse thoroughly with clean water.

7. Rinse all above items with damp cloth wrung out in clear water.

Sanitize dispenser

8. Wipe all above items with damp cloth wrung out in Solution B to sanitize. Do not rinse.

9. Reinstall all parts and replace any panels removed prior to cleaning.

10. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

11. If the dispenser is equipped with a Chilled Water Accessory continue to Step 11.1; if not, skip to Step 12.

11.1 Remove four screws securing splash panel.

11.2 Disconnect 3/4" (19mm) drain line from bottom of chilled water canister.

11.3 Loosen (do not remove) screw securing front bracket of chilled water canister to bottom of dispenser

hopper.

11.4 Rotate canister clockwise to release front bracket, then pull canister forward to disengage rear bracket.

11.5 Remove chilled water coil from canister and clean with cloth wrung out in Solution A.

11.6 Wipe inside of chilled water canister with cloth wrung out in Solution A.

11.7 Rinse all above items with damp cloth wrung out in clear water.

11.8 Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.

11.9 Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside

chilled water canister to hold coil securely against canister wall).

11.10 Reinstall chilled water assembly on dispenser and tighten screw securing front bracket.

11.11 Reconnect 3/4" (19mm) drain line to chilled water canister.

11.12 Reinstall splash panel and top front cover.

12. If so equipped, turn ice machine ON and begin to make ice (ice machine should start immediately with power

and bin signal supplied).

13. After approximately 30 minutes, test dispenser for proper dispensing.

16 110 Series Ice and Water Dispensers

Service information

Wiring diagrams

How unit works — lever models

The dispense wheel motor and dispense solenoid are energized through the power and ice dispense switches. The water solenoid valve is energized through the power and water dispense switches. The ice machine receives the bin signal through the power switch, the normally closed bin thermostat and the ice machine switch. When the bin level thermostat

is calling for ice, a 115V bin signal is applied to the bin signal terminals on the ice machine circuit board.

around the bin thermostat, the contacts open, cutting the bin signal to the ice machine.

4x4 JUNCTION BOX

LOCATED BEHIND SPLASH PANEL

When ice builds up

MAIN POWER

SWITCH

BLACK

GREEN

BLK BLK

BLK

WHITE

T- STAT

ICE MACHINE

POWER

(120 VAC)

BIN SIGNAL

SWITCH

RELAY

PURPLE

ORANGE

115 VA C

60hz

ICE MACHINE

BIN SIGNAL

(120 VAC)

TIMER

1 2 3

ORG

BLK

PUR

BLU

PUR

RLY

WTR

WHITE

110 Series Ice and Water Dispensers 17

How unit works — SensorSAFE models

CLEAN

NEUTRAL

WTR

CLN

SOL

PWR

GND

WTR

ICE

PUR

ORANGE

YLW

BLACK

SWITCH

WHITE

BLACK

WHITE

WTR

RELAY

ORANGE

SWITCH

T- STAT

BIN SIGNAL

MAIN POWER

SWITCH

TIMER

1 2 3

WHITE

PUR

BLK

ICE MACHINE

BIN SIGNAL

(120 VAC)

RLY

LOCATED BEHIND SPLASH PANEL

4x4 JUNCTION BOX

WHITE

GREEN

BLACK

POWER

ICE MACHINE

(120 VAC)

60hz

115 VAC

WHITE

SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal re ects off the container and is detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.

A safety, shut-off feature automatically shuts off dispensing after one minute of continuous activation. Dispensing can be restarted by moving the container away and then returning it to the actuation zone.

Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located under the left side of the top front cover. Depressing and releasing the button a second time will return the dispenser to normal operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the dispensing has been suspended by activation of the clean switch.

18 110 Series Ice and Water Dispensers

Dispenser troubleshooting

Disconnect power to dispenser and ice machine before putting hands or arms in storage area, or attempting any repair or service to equipment.

Before calling for service:

• Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on

• Check that congealed cubes are not causing a jam • Check that all drains are clear

Symptom

1. Does not dispense ice.

2. Does not dispense water.

3. Water runs continuously.

4. Dispense wheel rotates continuously.

5. Ice machine runs continuously.

Possible cause

a. Faulty dispense gate. b. Faulty dispense solenoid. c. Power switch off or faulty. d. Faulty dispense switch. e. Wheel motor malfunction. f. Drive chain off. g. Sprocket key missing.

a. Dispense switch faulty. b. Faulty water solenoid. c. Solenoid plugged by debris.

a. Dispense switch contacts burned shut. b. Debris preventing valve from closing.

a. Dispense switch contacts burned shut. b. Faulty level  ll timer. c. Faulty level  ll relay.

a. Faulty or incorrectly positioned bin

thermostat.

b. Incorrect  eld wiring.

Solution

a. Replace dispense gate. b. Replace dispense solenoid. c. Check switch; turn on or replace if faulty. d. Replace switch. e. Check motor and replace as required. f. Reinstall chain. g. Install key and tighten sprocket.

a. Check switch and replace if faulty. b. Check solenoid and replace if faulty. c. Remove and clean valve.

a. Check switch and replace if faulty. b. Remove and clean valve.

a. Replace dispense switch. b. Replace level  ll timer. c. Replace level  ll relay.

a. Check for proper positioning (middle of

adjustment range); if thermostat does not open when ice is placed on capillary tube, replace thermostat.

6. Ice dispenses by itself.

110 Series Ice and Water Dispensers 19

a. Faulty dispense gate. b. Faulty dispense solenoid. c. Faulty dispense switch.

b. Check that ice machine receives bin

signal from dispenser.

a. Replace dispense gate. b. Replace dispense solenoid. c. Replace dispense switch.

Troubleshooting SensorSAFE board and sensors

Board guide

LEDs, when illuminated, indicate the following:

PWR (board power) CLN (cleaning, no dispensing cycle) ICE (ice dispensing activated) WTR (water dispensing activated)

Problem: Does not dispense ice or water

Action

LED Status

PWR CLN ICE/WTR

Check LEDs on control board

Place cup under drop zone

OFF OFF OFF

ON ON OFF

ON OFF OFF

Terminals:

L1 (incoming power, hot) L2 (neutral terminals) WTR (power terminal for water solenoid) SOL (power terminal for dispense gate solenoid) not used WM (power terminal for wheel motor) CLN (terminals for clean cycle switch)

Solution

Check circuit breakers and power switch; restore power or replace defective switch

Depress clean switch located under left side of front cover to return board to normal operation

Troubleshoot appropriate lens/sensor and replace if required (see Lens/Sensor Troubleshooting below)

ON OFF ON

Problem: Dispenses ice or water continuously

Action

LED Status

PWR CLN ICE/WTR

Check LEDs on control board

ON OFF ON

ON OFF OFF

Verify power on appropriate output terminal (WTR SOL or WM) on control board and replace board if required; if board tests okay, troubleshoot appropriate dispenser component

Solution

Troubleshoot appropriate lens/sensor and replace if required (see Lens/sensor troubleshooting below)

If there is power on any output terminal (WTR, SOL or WM) on control board, replace board

Remove lens protective cover; adjust funnel so water doesn’t drip down lens or behind splash panel

20 110 Series Ice and Water Dispensers

Lens/sensor troubleshooting

1. Turn dispenser power switch off.

2. Remove splash panel.

3. Disconnect wires from output terminal(s) (WTR, SOL, WM) on board.

4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block clears retaining tab of panel.

5. Inspect lens and sensor assembly for foreign material and remove using non-abrasive cleaner.

6. Turn dispenser power on and test sensor by moving hands through activation area (no closer than 3/16"/1.9mm) in front of sensor.

7. If LED on board turns on and off, sensor is working properly and dispenser may be reassembled. If LED does not come on, switch sensor leads on board and retest. If the opposite LED comes on, board is defective and must be replaced. If LED does not come on, sensor is defective and must be replaced.

Disassembly and replacement instructions

Dispense chute removal

1. Remove dispenser front cover.

2. Slide plastic dispense chute cover up and out to remove.

3. Pull out four white plastic fasteners and remove dispense chute.

Dispense wheel removal and installation

Note: Models with top mount ice machines require removal of ice machine before removing wheel.

1. Remove all ice from storage area of dispenser.

2. Remove center thumbnut from dispense wheel.

3. Remove thumbnuts holding baffle inside bin and remove baffle, remove 1/4" bar.

4. Tilt rear of wheel up and lift off motor drive shaft.

5. After reinstalling wheel, secure baffle loosely with thumbnuts, but do not tighten.

6. Place a 1/8" (3.2mm) spacer against wheel and allow baffle to drop until it touches spacer.

7. Tighten thumbnuts and remove spacer.

dispenser front

baffle

1/8" (3.2 mm) spacer

Drive bar removal

1. Remove dispense wheel from dispenser (see above).

2. Pull drive bar out of its channel in bottom of wheel.

side view wheel section

Wheel motor assembly removal

1. Shut water off; remove front cover.

2. Remove dispense wheel and dispense chute cover (see above).

3. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pulling on ring at end of inlet  tting. Disconnect wiring to splash panel.

4. Disconnect wires on motor.

5. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser.

6. Remove motor assembly.

110 Series Ice and Water Dispensers 21

1" (25mm)

Section A – A

3/16" (5mm) dia. hole

Ice transport tube replacement

TIGHTEN CLAMP SCREW

Model 110CT400A/W

Only use tubing supplied by Follett Corporation.

Ice transport tube replacement

Models 110FB400A/W, 110CR400A/W

Correct installation of ice transport tube is critical to RIDE ice machine performance. Replacement ice transport tubes for RIDE ice machines must be insulated and run continuously from ice machine to dispenser with no dips or bends with a radius of less than 6" (153mm).

1. Remove top and rear access panel from dispenser (lower front panel in freestanding unit).

2. Disconnect existing ice tube from engaging pin on transport tube bracket in ice storage bin evaporator and pull down through dispenser chase.

3. Disconnect opposite end of tube from ice machine.

4. Run end of new ice transport tube with 3/16" (5mm) hole through ice transport tube knock-out, (Fig. 5G) in back of dispenser or through counter into bottom of dispenser, being careful to avoid any bends with less than 6" (153mm) radius.

5. Insert tube in internal chase in rear inside corner of dispenser (left side as you face dispenser) and push up into storage area.

6. Push the 3/16" (5mm) hole near end of tube into pin on ice tube bracket (see drawing below).

Steps 7-8 for units with RIDE ice machines only

7. Install supplied insulation to run of transport tube required for your site, leaving

8. Check that insulated tube runs continuously uphill to dispenser with no dips.

approximately 2" (51mm) of tube exposed at free end.

22 110 Series Ice and Water Dispensers

All units

9. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator.

Do not twist hose when securing to evaporator.

Only use tubing supplied by Follett Corporation.

10. Fasten tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle  ange.

11. Tighten clamp.

ice level control stat

ice hose mounting bracket

(26mm)

engaging pin

ice tube

3/16 (5mm) ice tube hole

110 Series Ice and Water Dispensers 23

well nut

ice level

control stat

rubber grommet

ice mounting hose bracket

knurled screw

hopper assembly

ice level control stat

bin thermostat

control box assembly

Thermostat locations

rubber grommet

ice level control stat

control box assembly

hopper assembly

ice deflector bracket assembly

bin thermostat

control box assembly

ice level

control stat

.75"

(20mm)

Hand bend cap tube end to approx. 45° as shown

ice level control stat

Thermostat locations – 110CT400A/W

Thermostat locations – 110CR400A/W, 110FB400A/W

24 110 Series Ice and Water Dispensers

Parts

Dispenser exterior

Part # Description Reference

502756 Cover, top front, 110 countertop (CT) 1 502703 Cover, top front, 110 countertop unit with RIDE ice machine (CR) & freestanding (FB) 2 502704 Cover, lower section, 110 freestanding (FB) units 3 502681 Cover, dispense chute 4 501100 Knurled screws, front cover Not shown 502705 Drain pan 5 502706 Grille, drain pan Not shown 502779 Drain pan and base assembly (includes 502705 and 502706) Not shown 502709 Lid, ice machine, 110, countertop (CT) 6 502702 Lid, 110, countertop (CR) units with RIDE ice machines & freestanding (FB) units 7 502088 Leg kit, for freestanding units – set of 4 Not shown 502298 Single leg, for freestanding units 8 500376 Strainer, water faucet and ice machine (models with integral ice machine) Not shown 502711 Drain tube assembly Not shown 00112854 Drain line adapter Not shown 502100 Mounting plate/ tting, water inlet Not shown 502433 Tee, water inlet Not shown 502222 Valve, water shut-off Not shown 502268 Fitting, drain and mounting plate (units with integral ice machine) Not shown 502716 Base stand assembly, countertop dispenser 9 502225 Assembly, water inlet, freestanding units (includes valve, tee and strainer) Not shown 502701 Drain  tting, brass, ice machine, freestanding units Not shown 00109728 Drain  tting, plastic, ice machine (includes screws) Not shown 502776 Cord, power, dispenser Not shown 502777 Cord & plug, female, bin signal, RIDE ice machine Not shown 502816 Cord & plug, female, bin signal, top mount ice machine Not shown 502817 Cord & plug, female, bin signal, freestanding Not shown 502359 Clean switch, SensorSAFE 502788 Cord & plug, ice machine power, top mount Not shown 502786 Cord & plug, female, ice machine power, freestanding Not shown 502805 Caster Not shown

Not shown

110 Series Ice and Water Dispensers 25

Dispense chute and splash panel areas — lever models

Part # Description Reference

502057 Fastener, dispense chute bracket 1 502356 Tube, water station 2 502681 Cover, dispense chute 3 501829 Switch, dispense, ice, lever actuated (includes 501841) 4

502359 Switch, dispense, water, lever actuated (includes 501841) 5 502247 Bracket, chute (includes fasteners 502057) 6 502358 Lever, dispense 7 502248 Chute and funnel, ice 8 502249 Chute, water 9 502357 Solenoid assembly, water (includes 502243, 502356, 502246, 502355 and 502262) 120V, 60Hz 10 502355 Bracket, water solenoid and lever 11 502246 Fitting, inlet, 1/8" MPT x 1/4" comp 12 502262 Fitting, outlet, 1/8" MPT x 3/8" comp 13 502243 Solenoid valve, water, 120 V, 60Hz 14 501841 Boot, dispense switch button (mounts on 501829 switch) 15 502079 Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) Not shown 502789 Splash panel 16

Electrical box (front view) — lever models

Part # Description Reference

500514 Thermostat 1 501604 Terminal block 2 502209 Switch, dispenser power 3 502209 Switch, ice machine bin signal 3

26 110 Series Ice and Water Dispensers

Electrical box – level  ll

Part # Description Reference

501601 Level  ll timer 1 501369 Level  ll relay 2

Dispense chute and splash panel areas — SensorSAFE models

Part # Description Reference

502057 Fastener, dispense chute bracket 1 502681 Cover, dispense chute (includes labels) 2 502248 Chute and funnel, ice 3 502249 Chute, water 4 502247 Bracket, chute (includes fasteners 502057) 5 502690 Lens, sensor 6 502710 Splash panel (includes 2 of 502690) 7 502357 Solenoid assembly, water, 120V, 60Hz (includes 502243, 502356, 502246, 502355, 502262) 8 502355 Bracket, water solenoid and lever 9 502356 Tube, water station 10 502246 Fitting, inlet, 1/8" MPT x 1/4" comp 11 502262 Fitting, outlet, 1/8" MPT x 3/8" comp 12 502243 Solenoid valve, water, 120V, 60Hz 13 00122978 Sensor (includes 502690 and 203611) 14 203611 Ty-rap, sensor mounting 15

110 Series Ice and Water Dispensers 27

Electrical box (front view) – SensorSAFE models

Part # Description Reference

500514 Thermostat, bin level 1 502209 Switch, dispenser power 2 502209 Switch, ice machine bin signal 2 502242 Control board, SensorSAFE 3 502359 Clean switch, SensorSAFE Not shown 501841 Boot, clean switch Not shown

Wheel motor and drive system

Part # Description Reference

501861 Wheel motor, 120V, 60Hz 1 501026 Washer, thrust 2 501607 Fan blade, wheel motor Not shown 501619 Drive shaft (includes threaded rod and nut, see #6, page 26) 3 502691 Chain, 54 link 4 502692 Sprocket, drive shaft, 35 teeth 5 501019 Sprocket, wheel motor, 10 teeth 6 501024 Bearing, drive shaft 7 500799 Connecting link, chain Not shown 500367 Key, drive shaft 8 502020 Dispenser drive assembly Parts 1-8 above

28 110 Series Ice and Water Dispensers

4.5

Hopper components

Top view – top mounted unit

Top view – freestanding and RIDE units

4.5

Ice tube bracket – side view –

freestanding & RIDE units

Ice tube bracket – side view

– all top mounted units

Dispense wheel – bottom view all units

Part # Description Reference

501802 Baffle, ice 1 501493 Wheel, dispense (includes drive bar, rotating agitator, threaded bar & rod) 2 501494 Agitator, rotating 3 502712 Bracket, ice tube 4 501100 Screw 5 501612 Rod, threaded (includes knurled nut) 6 501617 Drive bar assembly (includes threaded rod and nut) 7 501616 Ice de ector/cap tube bracket (units with top mounted ice machine) 8 502698 Bracket, ice tube entry (units with top mounted ice machine) 9 502697 Ice transport tube assembly (units with top mounted ice machines) 10 501613 Screws, knurled 11 502723 Side panel, RH 12 502722 Side panel, LH 13 502714 Bracket, ice machine hold-down 14 502717 Cover, hopper access 15 502708 Cover, hopper 16 502709 Lid, Ice machine, 110CT 17 502824 Gasket, ice entry 18 00120279 Kit, ice tube entry, top mount 19 00115196 Drain pan, hopper Not shown

110 Series Ice and Water Dispensers 29

Ice transport tubing

Part # Description Reference

502522 Ice transport tube (RIDE units) – 10 ft (3.1m) Not shown 502523 Ice transport tube (RIDE units) – 20 ft (6.1m) Not shown 501176 Ice transport tube insulation (RIDE units only) – sold by the foot Not shown 502327 Ice transport tube assembly (110 freestanding units) Not shown 502697 Ice transport tube assembly (110 top mount units) Not shown

Chilled water components

Part # Description Reference

502598 Coil, chilled water (includes two 502599) 1 502599 Fitting, water coil 2 502600 Brackets, chilled water canister, pair (includes screws) 3 502601 Canister, chilled water (includes 502600 and 502605) 4 502605 Elbow, drain 5 502602 Assembly, chilled water (includes reference #1 through 5 above) 502604 Tee, drain line Not shown

30 110 Series Ice and Water Dispensers

Solenoid dispense assembly

Part # Description Reference #

501830 Solenoid, dispense 1 502040 Cotter pin 2 502039 Linkage, solenoid (includes 502054 grommet) 3 502042 Block, dispense gate 4 502054 Grommet 5 502045 Splash pan, gate assembly 6 502038 Shoulder screw and washer 7 501824 Spring, gate assembly 8 502043 Gate assembly, 115V (includes reference numbers 1 through 8 above)

110 Series Ice and Water Dispensers 31

SafeCLEAN, SensorSAFE and Symphony are trademarks of Follett Corporation. Follett and RIDE are registered trademarks of Follett Corporation, registered in the US.

801 Church Lane • Easton, PA 18044, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.com

208597R07

Symphony 110CT400A/W-L, 110CR400A/W-L, 110FB400A/W-L Installation, Operation And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual