Symmetry Voyager User Manual

Voyager

HEIGHT ADJUSTABLE TABLE

USER GUIDE

PRODUCT OVERVIEW

Voyager

HEIGHT ADJUSTABLE TABLE

A healthier work environment starts with the option to sit or stand

throughout the day. Our Voyager table is the industry standard in

height-adjustable products, and your rst step towards improving

the efciency and well-being of your organization.

This kit supplies everything you need to assemble your

height-adjustable table base. Just add your own work surface

to personalize.

FEATURES

• Meets BIFMA standards

• UL 962 approved

• Adjustable frame

• Three color options

• Holds up to 200 lb. load

*

*

2 | Voyager

*

Please note: 3-Leg conguration is not UL or BIFMA tested

TABLE OF CONTENTS

Parts Diagram

Independent
Independent with HAT Channel
Three-Leg

TABLE OF CONTENTS

4-6

4
5
6

Safety Information

Assembly Instructions

Operation

Initialization and Reset

Handswitch Operation
Programmable Handswitch Operation

- Change the Height Unit

- Adjust Height Display

- Save Memory Position

- Recall Memory Position 14

Troubleshooting

Unit Errors

Handswitch Errors

Technical Data

Customer Service

7-8

9-12

13-14

13
13
13
14
14
14

15-16

15
16

17

18

Standards & Certications

This manual explains how this sit-stand desk is assembled, used, and maintained.
All sit-stand tables are subjected to functional and quality tests before leaving
our facility.

18

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Voyager

PARTS DIAGRAM

PARTS DIAGRAM

3

5

INDEPENDENT

For tables 60" or Less

1

2

4

9

8

7

6

PARTS

1. Independent Beam 2

2. Column 2

3. Top Support 2

4. Foot 2

5. M8x1.25 12mm Screw 8

6. M10x1.5 50mm Screw 4

7. Handswitch 1

8. Control Box 1

9. Power Cord 1

Qty/Package

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PARTS DIAGRAM

INDEPENDENT WITH HAT CHANNEL

For tables up to 84”

5

1

6

3

2

4

10

9

8

PARTS

Qty/Package

1. Independent Beam 2

2. Column 2

7

3. Top Support 2

4. Foot 2

5. HAT Channel 1

6. M8x1.25 12mm Screw 8

7. M10x1.5 50mm Screw 4

8. Handswitch 1

9. Control Box 1

10. Power Cord 1

5 | Voyager

PARTS DIAGRAM

5

THREE-LEG

9

8

7

1

4

6

3

2

PARTS

Qty/Package

1. Independent Beam 3

2. Column 3

3. Top Support 3

4. Foot 2

5. M8x1.25 12mm Screw 12

6. M10x1.5 50mm Screw 4

7. Handswitch 1

8. Control Box 1

9. Power Cord 1

*

Please note: 3-Leg conguration is not UL or BIFMA tested

Voyager | 6

1

"

1

"

1

"

1

"

1

"

1

"

SAFETY INFORMATION

SAFETY

INFORMATION

To reduce the risk of death, serious injury, or property damage, read and follow this safety
information and the provided instructions when assembling this product. Do not change or

replace components and accessories provided by Symmetry Office.

KEEP AWAY FROM CHILDREN

This table system is not designed for use in homes or other areas accessible by small children.

BE CAREFUL WHEN ADJUSTING DESK HEIGHT

Body parts and property can be caught between the
moving work surface and an immobile obstacle (such as
shelves, furniture, window sills, or walls). Keep at least
one inch of clearance around desk and make sure nothing
is in table’s path for its entire range of motion.

Before raising or lowering:

•

•

•

Check surroundings on all sides of desk are clear
Make sure corded objects will not be pulled off table
or cause other objects to fall
Make sure desk power cord moves freely
as desk moves up and down

7 | Voyager

DO NOT OVERLOAD DESK

To prevent table from tipping or collapsing, make sure the desk frame is not overloaded by the weight
of tabletop and objects on table. Evenly distribute load; excess loads near edges can reduce stability
and lead to tip over.

• Do not exceed maximum load (including weight of desktop) of 200 lb. (91Kg)

• Do not exceed edge load of 25 lb. when positioning monitors or mounting accessories.

• Do not sit or stand on table

SAFETY INFORMATION

USE CARE WHEN MOVING DESK

Clear objects and equipment from table before rolling to reduce the risk of tipping over.

• Do not move a loaded desk

• Do not lift the desk by the work surface (desktop)

• Adjust the desk to its lowest height before moving

DO NOT OPEN ELECTRICAL COMPONENTS

Do not attempt to service table components. There are no user-serviceable parts inside the
motor control units or table legs. If your table needs service, contact customer service.

KEEP TABLE FRAME DRY

Keep all electrical components away from water and high humidity. Clean only with a dry or
slightly damp cloth. Do not spray cleaning solutions directly onto table system.

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ASSEMBLY INSTRUCTIONS

ASSEMBLY

INSTRUCTIONS

The assembly of the table frame to be made in accordance with this manual.
Changes to the table frame or improper use may affect the safety, function, and life of your product.

This manual is for all sit-stand tables from the Voyager series.

Due to different models or types, pictures may vary.

ASSEMBLY OVERVIEW

1. Assemble the foot to the column

2. Assemble the column to the beam

3. Assemble the top support to the beam and column

4. Feed motor cables through beam or HAT channel cutout

5. Fasten the table frame onto the table top

6. Fasten the control box and handswitch to the table top

7. Connect the motor cables to the control box

8. Connect the handswitch (HS) cable to the control box

9. Connect the supplied power cord (AC) to the control box

10. Attach all cables to the table frame or on the underside

of the table top

9 | Voyager

ASSEMBLE THE FOOT TO THE COLUMN

Assemble using the M10x1.5 x 50mm length screws

1

(2 per column). The maximum tightening torque for
these screws is 48Nm. (35 lbs-ft).

Column
Male Hex

Motor
Female Hex

ASSEMBLE THE COLUMN TO THE BEAM

2

Make sure that the male hex adapter on the column is aligned
with the female hex adapter in the motor. If they are not aligned,
use a 9mm wrench to turn the male hex adapter on the column
to align with the female hex adapter in the motor. Warning: Failure
to do so will damage the motor! Do not try to turn the female hex
adapter in the motor.

ASSEMBLY INSTRUCTIONS

FEED THE MOTOR CABLES THROUGH

THE HAT CHANNEL CUT OUT*

4

*

For tables with a HAT channel

3

ASSEMBLE THE TOP SUPPORT TO THE BEAM
AND COLUMN

Assemble using the M8x1.25 x 12mm length screws (4 per
column). The maximum tightening torque for these screws is
24Nm (18 lbs-ft). Align top support holes with independent

beam assembly. Repeat as necessary for remaining columns.

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ASSEMBLY INSTRUCTIONS

1.5 in

FASTEN THE TABLE FRAME ONTO THE TABLE TOP

Be sure to use approved screws per the table top supplier.

5

INDEPENDENT WITH
HAT CHANNEL

*

INDEPENDENT

THREE-LEG

*

1.5 in

11 | Voyager

FASTEN THE CONTROL BOX AND HANDSWITCH
TO THE TABLE TOP

6

Make sure the control box and handswitch are fastened
in a location where all the cables will connect without
being in tension. Be sure to use approved screws per the
table top supplier.

ASSEMBLY INSTRUCTIONS

CONNECT THE MOTOR CABLES TO THE CONTROL BOX

The motor cable plug-connection has to click into place. If a control

7

box is used which has more plug-terminals than needed, you have
to connect to M1 rst. (The extra terminals can be left open.)

Connections to the control box:
M1-M2 = Connectors for the columns
HS = Connectors for the handset
AC = Connector for the power cord (3-pin)

CONNECT THE HANDSWITCH (HS) CABLE
TO THE CONTROL BOX

8

CONNECT THE SUPPLIED POWER CORD (AC)
TO THE CONTROL BOX

9

10

ATTACH ALL CABLES TO THE TABLE FRAME OR
ON THE UNDERSIDE OF THE TABLE TOP

Attach cables in order to avoid any damage during operation.

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OPERATION INFORMATION

OPERATION

INFORMATION

INITIALIZATION/RESET

The desk may need to be initialized/reset after any of the following:

- After assembly

- After disconnection from the power supply

- After any impact on the table top.

To initialize/reset, you will need to move the table to the lowest position by holding the DOWN button of
the handswitch until all columns reach the lowest position. Then press the DOWN button again and hold it

pressed for ve seconds or until a slight movement of the table drops down to the machine zero point and
back up to the operation zero point. Once the table stops moving, release the DOWN button. If the button is

released too early, this leads to a malfunction of the table and you must repeat the reset process.

The upper height position is programmed into the control box. For this reason, only use the control box that

has been provided with the specic table frame. Under no circumstance should a control box from one
table be moved to another.

NORMAL HANDSWITCH OPERATION

By pressing the UP or DOWN buttons, the table will move up or down to the desired position. Once the desired
position is reached, let go of the UP or DOWN button. The table will stop once it reaches the lower or upper
height position.

PROGRAMMABLE HANDSWITCH OPERATION (optional)

This programmable handswitch is
equipped with a display for showing
the current table height in centimeters
or inches.

The handswitch also will display an error code if an error is detected by the control box. When an error
is detected, the display will show an error code “EXX,” instead of the current table height. To resolve the
error, see the Troubleshooting Section (p. 16-17 of this guide).

The programmable handswitch also has the ability to save up to four different height positions.

(for all handswitch types)

1

2 3 4

s

13 | Voyager

OPERATION INFORMATION

PROGRAMMABLE HANDSWITCH OPERATION

CHANGE THE HEIGHT UNIT

The height display of the handset can display either centimeters or inches. With the help of the S5-menus, the unit
can be changed. If the display was originally set to centimeters, then after the procedure noted below it will change to
inches or vice versa.

To change the unit, follow these steps:

1. Press and hold the 1, 2, and UP buttons for 5 seconds until the display shows “S 5”.

2. Conrm by pressing the “S” button. Now the display will have changed.

To exit the menu without making a selection, wait approximately 10 seconds until the height display appears again.

(inches or centimeters)

(continued)

ADJUSTMENT OF THE HEIGHT DISPLAY

If the indicated value does not match the actual height of the table top, the display can be corrected as follows:

1. Press and release the “S” button.

2. Press and hold the DOWN button for 5 seconds until the display starts to ash.

3. Measure the table height and enter the measured value (depending on the setting in centimeters or inches)

with the UP or DOWN button. Conrm the entry by pressing the “S” button.

To exit the menu without making a selection, wait 10 seconds and the height display will appear again.

SAVE MEMORY POSITION

Drive the table up or down to the desired height. Press the “S” button (in the display “S -” is shown.) Select a
position by pressing on any of the four number buttons, 1-4, (the display will show the setting as “S1”). The save

position procedure is conrmed by the control box with a double click sound. After approximately 5 seconds, the display
shows the current table height. Repeat steps to save a maximum of four different positions.

RECALL MEMORY POSITION

Press and hold the desired memory location button (1, 2, 3 or 4) and the table moves independently from the current
position into the saved position. The button must be pressed until the position is reached. If the button is released, the
table will stop short of the desired height.

Voyager | 14

TROUBLESHOOTING

TROUBLESHOOTING

UNIT

ERROR CODE

Table does not
move

SOURCE SOLUTION

No power supply Plug in the power cord or check the connection

on the control box

No connection or a loose
connection to the drives

No connection or a loose
connection to the handswitch

Max lifting capacity
is exceeded

Max time limit is exceeded Control is activated automatically after approx. 9 minutes

Defective drive Contact customer service

Defective control box Contact customer service

Handset is defective

Verify the plug connections of the motor cable
to the control box

Verify the plug connections of the motor cable
to the control box

Reduce the weight or load on the desktop

Replace the handset

Table moves
down at a
slow rate

During operation,
tables moves at
a slow rate

Table moves
on one side only
briefly and then
stops

15 | Voyager

Control box expects
new reset

Max lifting capacity
is exceeded

No connection or a loose
connection to the drives

Defective drive

Reset control box. (See page 14)

Reduce weight

Verify the plug connections of the motor cable
to the control box and reset the control box

Contact customer service

HANDSWITCH DISPLAY

TROUBLESHOOTING

ERROR CODE

HOT

E00

E01

E02

E12

E13

E14

E24

E25

E26

E36

E37

E38

SOURCE SOLUTION

The control box monitors the duty
cycle (time-controlled) and its max
temperature. A value has been exceeded.

M1 – Internal Fault

M2 – Internal Fault

M3 – Internal Fault

M1 – Defect

M2 – Defect

M3 – Defect

M1 – Overcurrent

M2 – Overcurrent

M3 – Overcurrent

M1 – Not connected

M2 – Not connected

M3 – Not connected

Wait until the “HOT” display goes out - the table is working properly again

Unplug and contact customer service

Unplug.
Correct the external short circuit and/or verify the cable to the drives.
Plug cables into the control box and re-run table.

Collision resolve if necessary

Max load exceeded remove excess load from the table

If the problem still exists, please contact customer service

Motor not connected.
Check cable / connector to the drive.
Reset the table (see page 14).

E48

E49

E55

E56

E60

E61

If it is not possible to resolve an error as described, disconnect the power cord, wait a few minutes and reset the table again.
If the error still occurs, remove the table from the power source and contact customer service.

(Error Code list is valid from rmware 1.7.5 and higher)

Overcurrent drive 1

Overcurrent drive 2

Drive 1 - Synchronization is lost

Drive 2 - Synchronization is lost

Collision identified

Drive replaced

Collision resolve if necessary

Max load exceeded remove excess load from the table

If necessary, reduce the load on the table

Reset the table (see page 14)

Option ISP function. Remove source.

The connection to the drive is interrupted or a new drive is connected.
Reset the table (see page 14).

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TECHNICAL DATA

TECHNICAL DATA

GENERAL

Power supply

Standby power consumption, primarily

Operating temperature

Protection class

Maximum duty cycle

Maximum power consumption, primarily

TWO-COLUMN FRAME WITH CONTROL BOX

Maximum lift capacity

Adj. range, depending on version

ILLUSTRATION A

120 VAC ±10% / 60 Hz

<0.3 W

0-35°C

IP 20

10% (2 min. on / 18 min. off)

231 W

200 lb (≈ 90 kg / 890N)

View illustration A

stroke length

18.9"

17 | Voyager

stroke length

23.6"

CUSTOMER SERVICE

CUSTOMER SERVICE

If you have any problems with
your table base, please contact
our service department.

PHONE: [phone]
FAX: [phone]

STANDARDS & CERTIFICATIONS

The drive system is tested according to the following standards:

UL 962

Issued: 2014/11/07 Ed: 4 Household and Commercial Furnishings

CSA C22.2#68
Issued: 2009/09/01 Ed: 7 (R2014)
Motor-Operated Appliances (Household and Commercial);
Gen. Inst. No.1: 2010, Gen. Inst. No.2: 2010

Meets 2014 BIFMA standards.

WARRANT Y

CONTACT YOUR SALES REPRESENTATIVE FOR WARRANTY INFORMATION

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