QUICK START GUIDE: ARC-3 Wall Panel Remote
Safety
What Ships in the Box
• ARC-3 hardware device.
• Universal flush mount bracket.
• Universal surface mount box.
• Two zinc-plated steel M3x0.5x30mm
Phillips head machine screws.
• Two zinc-plated steel 1.25” 6-32 Phillips
head machine screws.
• This Quick Start Guide.
What You Need to Provide
• A Windows® PC with 1 GHz or higher
Pentium® and:
• Windows XP® or higher.
• 250 MB free storage space.
• 1024x768 graphics capability.
• 16-bit or higher colors.
• CD-ROM drive or Internet connection.
• 512 MB or more of RAM as required by
your operating system.
• CAT5/6 cables to connect any ARC to
any device with an RJ45 ARC port.
Getting Help
All Symetrix software, the Windows
applications that control all Symetrix
hardware, include a help module which
acts as a complete User’s Guide for both
hardware (including the Menu ARC) and
software.
If you have questions beyond the scope
of the help module, contact our Customer
Support Group in the following ways:
Tel: +1.425.778.7728
8:00 am to 4:30 pm
Monday through Friday,
Pacific Time
Web: http://www.symetrix.co
Email:
support@symetrix.co
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the
user’s authority to operate the equipment under FCC rules.
Cet appariel numerique de la classe B respecte toutes les Exigences du
Reglement sur le materiel brouilleur du Canada.
Important Safety Instructions
! Read these instructions.
@ Keep these instructions.
# Heed all warnings.
$ Follow all instructions.
% Do not use this apparatus near water. This
apparatus shall not be exposed to dripping
or splashing and no objects filled with
liquids, such as vases, shall be placed on
the apparatus.
^ Clean only with dry cloth.
& Do not block any ventilation openings.
Install only in accordance with the
manufacturer’s instructions.
* Do not install near any heat sources such
as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that
produce heat.
( This apparatus shall be connected to
a mains socket outlet with a protective
earthing connection. Do not defeat
the safety purpose of the polarized or
grounding-type plug. A polarized plug has
two blades with one wider than the other.
A grounding type plug has two blades and
a third grounding prong. The wide blade
or the third prong are provided for your
safety. If the provided plug does not fit
into your outlet, consult an electrician for
replacement of the obsolete outlet.
BL Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
BM Only use attachments/accessories
specified by the manufacturer.
BN Use only with the cart, stand, tripod,
bracket, or table specified by
the manufacturer, or sold with
the apparatus. When a cart
is used, use caution when
moving the cart/apparatus
combination to avoid injury from tip-over.
BO Unplug this apparatus during lightning
storms or when unused for long periods of
time.
BP Refer all servicing to qualified service
personnel. Servicing is required when the
apparatus has been damaged in any way,
such as power-supply cord or plug cord
is damaged, liquid has been spilled or
objects have fallen into the apparatus, the
apparatus has been exposed to rain or
moisture, does not operate normally, or has
been dropped.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
TO REDUCE THE RISK OF FIRE OR
WARNING:
SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS.
No user serviceable parts inside. Refer servicing to qualified service personnel.
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager.
G The lightning flash with arrowhead
symbol within an equilateral triangle is
intended to alert the user of the presence
of uninsulated “dangerous voltage” within
the product’s enclosure that may be of
sufficient magnitude to constitute a risk of
electric shock to persons. The exclamation
point within an equilateral triangle is
intended to alert the user of the presence
of important operating and maintenance
(servicing) instructions in the literature
accompanying the product (i.e. this Quick
Start Guide).
G CAUTION: To prevent electric shock, do
not use the polarized plug supplied with the
device with any extension cord, receptacle,
or other outlet unless the prongs can be
fully inserted.
G Power Source: This Symetrix hardware
uses a universal input supply that
automatically adjusts to the applied
voltage. Ensure that your AC mains voltage
is somewhere between 100-240 VAC,
50-60 Hz. Use only the power cord and
connector specified for the product and
your operating locale. A protective ground
connection, by way of the grounding
conductor in the power cord, is essential
for safe operation. The appliance inlet and
coupler shall remain readily operable once
the apparatus has been installed.
G User Serviceable Parts: There are no
user serviceable parts inside this Symetrix
product. In case of failure, customers
inside the U.S. should refer all servicing to
the Symetrix factory. Customers outside
the U.S. should refer all servicing to an
authorized Symetrix distributor. Distributor
contact information is available online at:
http://www.symetrix.co.
ELECTRIC SHOCK DO NOT EXPOSE
THIS EQUIPMENT TO RAIN OR MOISTURE
RISQUE DE CHOC ELECTRIQUE
AVIS:
NE PAS OUVRIR
S’adresser a un reparateur compétent.
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QUICK START GUIDE: ARC-3 Wall Panel Remote
DO NOT plug the ARC connectors on Symetrix products into any RJ45 connector labeled “DANTE”, or “ETHERNET” .
Flush mounting an ARC-3
Assembly
Screw the universal flush mount bracket
into the wall mounted back box.
1
*Note proper flush mount bracket orientation.
Surface mounting an ARC-3
Screw the universal surface mount
1
box onto the mounting surface.
The RJ45 connectors labeled “ARC” are only for use with the ARC series of remotes.
Connect the CAT5/6 cable(s) to the ARC-3.
2
Pass the CAT5/6 cable(s) through the appropriate
knock-out holes in the universal surface mount box
2
and connect cable(s) to the ARC-3.
Snap the ARC-3 onto the universal
3
flush mount bracket.
Snap the ARC-3 onto the universal
3
surface mount box.
The “ARC” RJ45 connectors on Symetrix products can carry anywhere from 6 to 24 VDC which can damage Dante and Ethernet circuitry.
DANTE NETWORK AUDIO
ETHERNET
PRIMARY
SECONDARY
ARC
6408 216th Street SW | Mountlake Terrace, WA 98043 USA
T +1.425.778.7728 F +1.425.778.7727 | www.symetrix.co
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QUICK START GUIDE: ARC-3 Wall Panel Remote
Device Addressing
Device Addressing
Every RS-485 device connected to the same RS-485 bus
must be uniquely identified. The ARC-3 device address is
displayed upon initial power-on. It can be changed from
the ARC-3 controls in the System Menu. This address must
match the one in the SymNet Composer “Edit ARC-3” Menu
options under RS-485 Address in the Remote Control Manager.
Connection to Symetrix DSP Devices
For ARC devices or device chains being powered from the
ARC port on a Symetrix DSP device, simply connect the
CAT5/6 cable between ARC port and the ARC Wall Panel’s
RJ45 ports (J5/7 on the Modular ARCs, J5/6 on the ARC- 2/2i,
J4/5 on the ARC 2e, and J3/4 on the ARC-3).
For ARC devices or device chains being powered locally,
power must be injected into the RJ45 connectors using a
custom wired CAT5/6 cable following the ARC port pinout in
the following section.
ARC Pinout
The RJ45 jack distributes power and RS-485 data to one
or more ARC devices. Uses standard straight-through UTP
CAT5/6 cabling.
!
1
Warning! Refer to the RJ45 Warning for compatibility
information.
ARC PORT PINOUT
1 • AUDIO
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
Note: The ARC Audio line may be grounded at the
Symetrix rack-mount device and the ARC wall panel
to provide additional distance.
2 • AUDIO
3 • COMMON GROUND
4 • RS-485 DATA (A
5 • RS-485 DATA (B
6 • COMMON GROUND
7 • POWER (+V
8 • POWER (+V
The Symetrix ARC-PSe provides serial control and power
distribution over standard CAT5/6 cable for systems with
more than 4 ARCs, or, when any number of ARCs are
located long distances from a Integrator Series, Jupiter or
SymNet DSP unit.
Port Settings: 38.4 kbaud, 8 data bits, 1 stop bit, no parity,
no flow control.
(+)
(-)
)
)
)
)
Pair 1
Pair 3
87654321
Pair 4Pair 2
RS-485 Termination
The ARC Wall Panels feature an RS-485 termination jumper.
Jumper J1 left centered on an ARC-3 board enables and
disables termination. Jumping pins 1 and 2 = terminated.
For maximum signal integrity, it is advisable to terminate the
last ARC device in the chain if the total length of the chain is
over 200 feet. Note: Never terminate a single RS-485 bus at
more than two devices.
ARC Distance Table
The following table provides at-a-glance cable length
limitations based on DC power (the table is not relevant if
only RS-485 is distributed) and assumes 24 gauge CAT5/6
cabling. The lengths for multiple ARCs on a single chain
assume equal distance for each cable segment between
ARCs. Table is intended for quick reference only. For more
detailed configuration scenarios, Symetrix has made
available a Microsoft Excel spreadsheet to help system
designers determine power requirements based upon cable
length, number of ARCs, and the power supply to be used.
This spreadsheet can be downloaded from the Symetrix
Technical Support pages at: symetrix.co/knowledge-base.
CABLE SEGMENT LENGTH LIMITATIONS
FOR ARC POWER OVER CAT-5 CABLE
ARC TYPE
Number of
ARC’s on chain
1 3000’ 3000’ 3250’ 3250’
2 1100’ 1200’ 3000’ 3000’
3 550’ 700’ 1250’ 1250’
4 200’ 250’ 400’ 400’
*Note - These numbers are based on ARCs attached to an Edge, Radius,
or other device supplying 24V and at least 500 mA.
Special note: for multiple ARCs on single chain, the listed
value is assumed to be the cable length between each
device. For example, a value of 600’ means 600’ between
the DSP unit and the first ARC, 600’ between the first and
second ARCs, etc. The total cable length will be the listed
segment length multiplied by the number of ARCs on the
chain.
!
1
Warning! When designing an ARC network, one must be
careful not to double power any ARCs. If all pins on the CAT5/6
connections are used, power can travel over the CAT5/6 cable
and reach any ARC on that particular chain. Power over CAT5/6
could potentially come from the ARC that is powered locally (via
a custom wired cable using the pinout above) and then daisychained via CAT5/6 to other ARCs, or from a powered ARC
port on a SymNet unit or ARC-PSe (preferred). In general, we
recommend only supplying power from the start of a chain (a
SymNet unit or an ARC-PSe).
ARC-3 ARC-2e ARC-K1e ARC-SW4e
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QUICK START GUIDE: ARC-3 Wall Panel Remote
Warranty and Service
The Symetrix Limited Warranty
Symetrix, Inc. expressly warrants that the product will be free from
defects in material and workmanship for three (3) years from the date
the product is shipped from the factory. Symetrix’s obligations under
this warranty will be limited to repairing or replacing, at Symetrix’s
option, the part or parts of the product which prove defective in
material or workmanship within three (3) years from the date the
product is shipped from the factory, provided that the Buyer gives
Symetrix prompt notice of any defect or failure and satisfactory proof
thereof. Products may be returned by Buyer only after a Return
Authorization number (RA) has been obtained from Symetrix. Buyer
will prepay all freight charges to return the product to the Symetrix
factory. Symetrix reserves the right to inspect any products which may
be the subject of any warranty claim before repair or replacement is
carried out. Symetrix may, at its option, require proof of the original
date of purchase (dated copy of original retail dealer’s invoice). Final
determination of warranty coverage lies solely with Symetrix. Products
repaired under warranty will be returned freight prepaid via commercial
carrier by Symetrix, to any location within the Continental United
States. Outside the Continental United States, products will be returned
freight collect.
The foregoing warranties are in lieu of all other warranties,
whether oral, written, express, implied or statutory. Symetrix,
Inc. expressly disclaims any IMPLIED warranties, including
fitness for a particular purpose or merchantability. Symetrix’s
warranty obligation and buyer’s remedies hereunder are SOLELY
and exclusively as stated herein.
This Symetrix product is designed and manufactured for use in
professional and studio audio systems and is not intended for
other usage. With respect to products purchased by consumers for
personal, family, or household use, Symetrix expressly disclaims
all implied warranties, including but not limited to warranties of
merchantability and fitness for a particular purpose.
This limited warranty, with all terms, conditions and disclaimers set
forth herein, shall extend to the original purchaser and anyone who
purchases the product within the specified warranty period.
Symetrix does not authorize any third party, including any dealer or
sales representative, to assume any liability or make any additional
warranties or representation regarding this product information on
behalf of Symetrix.
This limited warranty gives the buyer certain rights. You may have
additional rights provided by applicable law.
Note: Some Symetrix products contain embedded software or apps
and may also be accompanied by control software intended to be run
on a personal computer. Said software is specifically excluded from
this warranty.
Servicing Your Symetrix Product
If you have determined that your Symetrix product requires repair
services and you live outside of the United States please contact your
local Symetrix dealer or distributor for instructions on how to obtain
service. If you reside in the U.S. then proceed as follows:
Return Authorization
At the Symetrix factory, Symetrix will perform in-warranty or out-ofwarranty service on any product it has manufactured for a period of
three (3) years from date of discontinued manufacture.
Before sending anything to Symetrix, please contact our Customer
Service Department for a Return Authorization (RA) number. The
telephone number is +1.425.778.7728. Additionally, support is available
via the web site: http://www.symetrix.co/knowledge-base.
In-warranty Repairs
To get your Symetrix product repaired under the terms of the warranty:
1. Call us for an RA number (have the serial number, shipping and
contact information and description of the problem ready).
2. Pack the device in its original packaging materials.
3. Include your name, address, daytime telephone number, and a brief
statement of the problem.
4. Write the RA number on the outside of the box.
5. Ship the device to Symetrix, freight prepaid. We do not accept freight
collect shipments.
Just do these five things, and repairs made in-warranty will cost you
only one way freight charges. We’ll pay the return freight.
If you don’t have the factory packaging materials, we recommend using
an oversize box. Wrap the device in a plastic bag, surround it with
bubble-wrap, and place it in the box surrounded by Styrofoam peanuts.
Be sure there is enough clearance in the box to protect the rack ears.
We won’t return the device in anything but Symetrix packaging for
which we will have to charge you. If the problem is due to operator
misuse or error, you will have to pay for both parts and labor. In any
event, if there are charges for the repair, you will pay for the return
freight. Payment for all charges must be pre-arranged (prepaid, Visa or
Mastercard).
Out-of-warranty Repairs
If the warranty period has passed, you’ll be billed for all necessary
parts, labor, packaging materials, and freight charges. Please
remember, you must call for an RA number before sending the device
to Symetrix.
Limitation of Liability
The total liability of Symetrix on any claim, whether in contract,
tort (including negligence) or otherwise arising out of, connected
with, or resulting from the manufacture, sale, delivery, resale, repair,
replacement or use of any product will not exceed the price allocatable
to the product or any part thereof which gives rise to the claim. In
no event will Symetrix be liable for any incidental or consequential
damages including but not limited to damage for loss of revenue, cost
of capital, claims of customers for service interruptions or failure to
supply, and costs and expenses incurred in connection with labor,
overhead, transportation, installation or removal of products, substitute
facilities or supply houses.
6408 216th Street SW | Mountlake Terrace, WA 98043 USA
T +1.425.778.7728 F +1.425.778.7727 | www.symetrix.co
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