The information in this guide is subject to
change without notice. Symetrix, Inc. shall
not be liable for technical or editorial
errors or omissions contained herein; nor
is it liable for incidental or consequential
damages resulting from the furnishing,
performance, or use of this material.
Mention of third-party products is for informational purposes only and constitutes
neither an endorsement nor a recommendation. Symetrix assumes no responsibility with regard to the performance or use
of these products.
Under copyright laws, no part of this user
guide may be reproduced or transmitted
in any form or by any means, electronic or
mechanical, without permission in writing
from Symetrix, Inc. If, however, your only
means of access is electronic, permission
to print one copy is hereby granted.
Permission to copy the Architects and
Engineers Specificiations for written
proposals specifying equipment for sound
reinforcement systems is, also, granted.
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager.
SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS.
S’adresser a un reparateur compétent.
RISQUE DE CHOC ELECTRIQUE
No user serviceable parts inside. Refer servicing to qualified service personnel.
CAUTION
WARNING:
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK DO NOT EXPOSE
THIS EQUIPMENT TO RAIN OR MOISTURE
DO NOT OPEN
RISK OF ELECTRIC SHOCK
Before You Begin
| Notational Conventions in this User Guide | Operator Safety Summary | Equipment Markings
| What Ships in the Box | Getting Help | Optional Rackmount Accessories
Operator Safety Summary
Follow all warnings and instructions.
Install in accordance with the
manufacturer’s instructions.
Power Source This product is intended
to operate from a Symetrix PS-3 or PS-3E
power supply.
Grounding The chassis of this product is
grounded through the grounding conductor of the PS-3 or PS-3E power cord. To
avoid electric shock, plug the power cord
into a properly wired receptacle before
making any connections to the product. A
protective ground connection, by way of
the grounding conductor in the power
cord, is essential for safe operation. Do
not defeat the safety purpose of the
grounding plug. The grounding plug has
two blades and a third grounding prong.
The third prong is provided for your
safety. When the provided plug does not
fit your outlet, consult an electrician for
replacement of the obsolete outlet.
Danger from Loss of Ground If the
protective ground connection is lost, all
accessible conductive parts, including
knobs and controls that may appear to be
insulated, can render an electric shock.
Proper Power Cord Use only the power
cord and connector specified for the
product and your operating locale. Use
only a cord that is in good condition.
Protect the power cord from being walked
on or pinched, particularly at the plug,
convenience receptacle, and the point
where the cord exits from the apparatus.
Operating Location Do not operate this
equipment under any of the following
conditions: explosive atmospheres, in wet
locations, in inclement weather, improper
or unknown AC mains voltage, or if
improperly fused. Do not install near any
heat source such as radiators, heat
registers, stoves, or other apparatus
(including amplifiers) that produce heat.
Unplug this apparatus during lightning
storms or when unused for long periods of
time.
Stay Out of the Box To avoid personal
injury (or worse), do not remove the
product covers or panels. Do not operate
the product without the covers and panels
properly installed. Only use accessories
specified by the manufacturer. Clean only
with a damp cloth.
User-serviceable parts There are no
user serviceable parts inside the 308. In
case of failure, refer all servicing to the
factory. Servicing is required when the
308 has been damaged in any way, such
as when a power supply cord or plug is
damaged, liquid has been spilled or
objects have fallen into the apparatus, the
apparatus has been exposed to rain or
moisture, does not operate normally, or
has been dropped.
Equipment Markings
The lightning flash with arrowhead symbol
within an equilateral triangle is intended
to alert the user of the presence of
uninsulated “dangerous voltage” within
the product’s enclosure that may be of
sufficient magnitude to constitute a risk of
electric shock to persons. The exclamation
point within an equilateral triangle is
intended to alert the user of the presence
of important operating and maintenance
(servicing) instructions in the literature
accompanying the product (i.e., this user
guide).
CAUTION
To prevent electric shock, do not use the
polarized plug supplied with the unit
with any extension cord, receptacle, or
other outlet unless the blades can be
fully inserted.
Zone OperationControl the volume of a stereo signal
in a single zone or mono signals in
two zones.
Loudness EQ CircuitEnhances program frequency re-
sponse as volume is lowered.
Remote Level ControlVolume control by use of Symetrix
RC-3 Remote Control, linear potentiometers* located up to 500 ft. from
unit, or DC control voltages of 0 to 10
volts range*. Stereo signals may be
adjusted by one control.
| Controlling Channel Levels From a Potentiometer or Voltage Ramp | Controlling Channel Levels
| Overview of Rear Panel Connectors and Controls | Fast First-Time Setup
By a Variable Resistor | Unbalanced Connections | Input and Output Connector Wiring
Overview of Rear Panel Connectors and Controls
POWER
INPUT
(VOLUME CONTROL POTS 10K OHMS LINEAR TAPER)
RAMP1
CONNECT TO
SYMETRIX
PS-3 OR PS-3E
POWER
SUPPLY ONLY.
CTL1
+10V
GND2
CTL2
EQ DEPTHAUDIO OUT
+24V
RAMP2GND1
GND
21
AUDIO INCONTROL
1
21
2
308
CONNECTIONCONNECTOR TYPEWHAT IT DOES
POWER INPUT7-pin DIN ConnectorAccepts power only from Symetrix
PS-3, PS-3E, or PY-3 power supply.
CONTROLEuroblock ConnectorsInput connections for remote controls.
PINASSIGNMENT
RAMP1Ramp Output #1Same control voltage applied to CTL1
appears here. Use it for controlling
channel 1 of multiple 308 units.
CTL1Control Input #1Connect a ramp voltage or the wiper
(W) of a 10k ohm linear taper potentiometer here for controlling channel
1 audio levels.
GND1Control 1 GroundConnect the ramp voltage ground or
the CCW (low) terminal of the pot
connected to CTL1 here.
+10V+10 VDC OutputProvides the +10 VDC control voltage
for 10k ohm linear taper
potentiometer(s). Connect the pot
terminal CW (high) here. If using a
control pot for each channel, connect
the CW terminals from two pots here.
GND2Control 2 GroundConnect the ramp voltage ground or
the CCW (low) terminal of a 10k ohm
linear taper potentiometer here for
controlling channel 2 audio levels.
CTL2Control Input #2Connect a ramp voltage or the wiper
(W) of the pot connected to GND2
here.
RAMP2Ramp Output #2Same control voltage applied to CTL2
appears here. Use it for controlling
channel 2 of multiple 308 units.
GNDGroundProvides ground connection for +24
+24V+24 VDC OutputProvides +24 VDC power for remote
| Controlling Channel Levels From a Potentiometer or Voltage Ramp | Controlling Channel Levels
| Overview of Rear Panel Connectors and Controls | Fast First-Time Setup
By a Variable Resistor | Unbalanced Connections | Input and Output Connector Wiring
Overview of Rear Panel Connectors and Controls continues
CONNECTIONCONNECTOR TYPEWHAT IT DOES
EQ DEPTHTrimpots 1 and 2Controls the amount of loudness EQ
compensation applied to their respective audio channels. They are set for
maximum loudness contour from the
factory (maximum mid-range attenuation). Can be independently adjusted. Once adjusted, the amount of
EQ compensation follows the volume
set by the remote controls.
At full volume (+10V control
voltage), the EQ response is flat and
the 308 gain is at unity (the 308 will
not add gain to your system).
At lowered volume, the midrange
response is reduced to a maximum of
–15 dB @ 1 kHz, effectively boosting
the bass and treble frequencies.
Turning these trimpots counterclockwise lessens the amount of loudness
EQ compensation.
Turning these trimpots fully counterclockwise turns off the EQ DEPTH
feature.
| Controlling Channel Levels From a Potentiometer or Voltage Ramp | Controlling Channel Levels
By a Variable Resistor | Unbalanced Connections | Input and Output Connector Wiring
| Overview of Rear Panel Connectors and Controls | Fast First-Time Setup
Fast First-Time Setup
1Connect your line-level audio
inputs and outputs to the
AUDIO IN and AUDIO OUT
Euroblock connectors.
2Connect your remote controls to
the CONTROL Euroblock connec-
tors. (If using a potentiometer,
see in this section, Controlling
Both Channels from a Single
Potentiometer. If using a
rheostat, see Controlling Channel
Levels By a Variable Resistor.)
3Connect the external power
supply to the 308 unit, then
plug the power supply into an
AC outlet.
4Apply line-level audio signal to
the inputs.
5Adjust the remote controls to
maximum level. Then set your
system power amp levels to the
desired maximum level. As you
adjust the remote controls, the
308 passes audio signals. At full
volume setting, the 308 is at
unity gain.
6Turn down the remote controls
to the lowest listening level you
expect the system to be operated at.
7The EQ DEPTH trimpots are set
for maximum loudness contour
from the factory. At the lowest
VCA setting, the EQ DEPTH is
–15 dB @ 1k. Adjust the trimpots
counterclockwise if you want
less EQ response. To turn off
this feature, turn the trimpots
completely counterclockwise.
Basic Remote Setup Showing One Channel
(VOLUME CONTROL POTS 10K OHMS LINEAR TAPER)
POWER
INPUT
CHANNEL 1
Control Voltage
0 to 10V
Ramp Generator GND
0 to 10V
Volume
SYMETRIX RC-3 REMOTE CONTROL PIN CONNECTION
TO THE 308 PINS
RC-3 Pins308 Channel 1 Pins308 Channel 2 Pins
CONNECT TO
SYMETRIX
PS-3 OR PS-3E
POWER
SUPPLY ONLY.
+10V+10V+10V
CTLCTL1CTL2
GNDGND1GND2
RAMP1
Symetrix RC-3 Remote Control
CTL1
+10V
GND2
RAMP2GND1
CTL2
GND
+24V
Fast Setup is complete.
EQ DEPTHAUDIO OUT
21
GND
CTL
+10
AUDIO INCONTROL
2
121
308
RAMP/CONTROL VOLTAGE PIN CONNECTION TO THE 308 PINS
| Controlling Channel Levels From a Potentiometer or Voltage Ramp | Controlling Channel
Levels By a Variable Resistor | Unbalanced Connections | Input and Output Connector Wiring
| Overview of Rear Panel Connectors and Controls | Fast First-Time Setup
Controlling Channel Levels From a Potentiometer or Voltage Ramp
Setup for Remote Control
Connect the potentiometers to the
CONTROL Euroblock connectors. Its
pots must be 10k ohms linear taper,
and the cable should be 2-conductor
with shield. You can locate the
potentiometers up to 500 feet from
the 308 unit. Stereo signals can be
adjusted by using one potentiometer.
To use two potentiometers to control each channel
EQ DEPTHAUDIO OUT
+24V
GND
CCW
CW
CW
CCW
CONNECT TO
SYMETRIX
PS-3 OR PS-3E
POWER
SUPPLY ONLY.
POWER
INPUT
CHANNEL 1
Control Voltage
Ramp Generator GND
(VOLUME CONTROL POTS 10K OHMS LINEAR TAPER)
RAMP1
CTL1
+10V
GND2
RAMP2GND1
CTL2
21
CHANNEL 2
Control Voltage
Ramp Generator GND
Potentiometer
WW
AUDIO INCONTROL
2
121
308
To use one potentiometer to control both channels
EQ DEPTHAUDIO OUT
+24V
21
Jumper connects RAMP1 and CTL2
POWER
INPUT
CHANNELS 1 and 2
Control Voltage
Ramp Generator GND
CONNECT TO
SYMETRIX
PS-3 OR PS-3E
POWER
SUPPLY ONLY.
| Controlling Channel Levels From a Potentiometer or Voltage Ramp | Controlling Channel
Levels By a Variable Resistor | Unbalanced Connections | Input and Output Connector Wiring
| Overview of Rear Panel Connectors and Controls | Fast First-Time Setup
Controlling Channel Levels By a Variable Resistor (ie., a rheostat)
Setup for Remote Output Mute
This setup provides compatibility with
certain remote volume control panels.
A resistance of 10K ohms results in
unity gain. A resistance of 0 ohms
(short circuit) results in maximum
attenuation. You do not need a
connection to the +10V terminal.
Use this setup when you need a
remote output mute. Connecting a
normally-open mute push button or
relay contact in parallel with the
control resistance results in maximum
attenuation when the switch contacts
are closed. The 308 is not damaged
by such a connection.
To use two rheostats to control each channel
POWER
INPUT
CHANNEL 1
Mute
CCW
CONNECT TO
SYMETRIX
PS-3 OR PS-3E
POWER
SUPPLY ONLY.
(VOLUME CONTROL POTS 10K OHMS LINEAR TAPER)
RAMP1
CTL1
+10V
GND2
RAMP2GND1
CTL2
GND
+24V
CHANNEL 2
Mute
EQ DEPTHAUDIO OUT
21
Rheostat
CCW
WW
AUDIO INCONTROL
2
121
308
To use one rheostat to control both channels
EQ DEPTHAUDIO OUT
+24V
21
Jumper connects RAMP1 and CTL2
POWER
INPUT
CHANNELS 1 and 2
CONNECT TO
SYMETRIX
PS-3 OR PS-3E
POWER
SUPPLY ONLY.
| Controlling Channel Levels From a Potentiometer or Voltage Ramp | Controlling Channel Levels
By a Variable Resistor | Unbalanced Connections | Input and Output Connector Wiring
| Overview of Rear Panel Connectors and Controls | Fast First-Time Setup
Unbalanced Connections
We do not recommend unbalanced
input and output connections, but
follow these instructions if you must
do so.
Unbalanced Audio Output Connections
1Connect the (+) terminal of the 308 to the (+ or high) of the unbalanced
input connector.
2Make no connection to the (–) terminal of the 308.
3Connect the cable shield to the ground of the 308 and at the unbalanced
input connector.
Notes
The output signal level of the 308 will be 6 dB lower when driving an unbalanced
input without a transformer or matching interface device. To avoid this, use the
Symetrix 303 Interface Amplifier or 307 Dual Isolation Transformer.
If you experience hum or noise, make sure that both the 308 and the device with
the unbalanced input are grounded on the same AC mains circuit. If this is not the
source of the noise problem, isolate the balanced output from the unbalanced
input using the Symetrix 303 or 307.
Unbalanced Audio Input Connections
1Connect the incoming signal (+ or high) to the (+) terminal of the 308.
2Connect the incoming signal ground to the (–) terminal of the 308.
3Connect the cable shield to the ground connection of the 308 only
(leave the other end unconnected).
Notes
The 308 is designed to operate at the +4 dBu level. If the unbalanced output(s) of
the device feeding the 308 is –10 dBV (semi-pro or consumer level), use the
Symetrix 303 Interface Amplifier to convert the unbalanced source to a balanced
signal, and boost the –10 dBV signal to the +4 dBu level.
If you experience hum or noise, make sure that both the 308 and the device with
the unbalanced output are grounded on the same AC mains circuit. If this is not
the source of the noise problem, isolate the balanced input from the unbalanced
output using a Symetrix 303 or 307.
Maximum Input Level+20 dBu balanced, +20 dBu unbalanced
Maximum Output Level+22 dBu balanced, +18 dBu unbalanced
Input Impedance>20k ohms balanced, >10k ohms unbalanced
Output Impedance200 ohms balanced, 100 ohms unbalanced
Input Common Mode Rejection>40 dB
Performance Data
Frequency Response20 Hz to 20 kHz +0, – 0.5 dB
(with no equalization applied)
20 Hz to 20 kHz +0, –1.5 dB (at unity gain with max EQ depth)
THD+N<0.025% at unity gain, 0 dBu in/out
Residual Output Noise– 95 dBu typical at unity gain
Gain Control0 dB (unity) to – 65 dB
Equalization–15 dB max @ 1 kHz
Analog Control
Control inputs accept any of(a) 10k linear rheostat to ground
(b) 10k linear potentiometer from +10 reference output to ground
(c) 0 to 10 VDC control voltage
(d) Symetrix RC-3 Remote Control
GainUnity at +10 VDC and max attenuation at 0 VDC
Ramp OutBuffered duplicate of the Control In voltage
Auxiliary Power Out+24 VDC ±10%, 100 milliamps max continuous load
Connections
Inputs, Outputs, Control PortsEuroblock
AC Power In7-pin DIN
Physical
Size (H x W x D)1/2 rack unit
1.75 in. x 8.5 in. x 6.5 in. / 4.445 cm x 21.59 cm x 15.875 cm
Shipping Weight4.5 lbs.
Electrical
Power Requirements12W maximum, Symetrix PS-3 or PS-3E only
PS-3115V, 60 Hz AC nominal
PS-3E230V, 50 to 60 Hz AC nominal
In the interest of continuous product
improvement, Symetrix, Inc. reserves
the right to alter, change, or modify
these specifications without prior
notice.
The VCA volume control / loudness EQ
shall provide two channels of remote
level adjustment and automatic
loudness EQ compensation for
controlling a stereo signal in one zone
or mono signals in two zones. There
shall be a voltage controlled amplifier
(VCA) in each channel controlled by
either a 0 to 10 VDC ramp signal or
by a 10k ohms linear taper potentiometer or other compatible remote
control, such as the Symetrix RC-3.
Potentiometers may be located up to
500 feet from the VCA volume
controller. The loudness EQ will be
flat at full volume and the output gain
will be at unity. At lower volumes, the
loudness EQ shall automatically
effectively boost the bass and treble
frequencies by lowering the midrange
response. The maximum midrange
attenuation will be –15 dB @ 1 kHz.
The VCA volume control / loudness EQ
shall provide two balanced line-level
audio inputs on Euroblock connectors.
The input impedance shall be at least
20k ohms balanced, 10k ohms
unbalanced. The maximum input level
shall be +20 dBu balanced, +20 dBu
unbalanced. There shall be two
balanced line-level audio outputs on
Euroblock connectors. The output
impedance shall be 400 ohms balanced, 200 ohms unbalanced. The
maximum output level shall be +22
dBu balanced, +18 dBu unbalanced.
Screwdriver adjustable trimpots shall
be provided for selecting the amount
of loudness EQ compensation for each
channel. Nine inputs for remote
control connections shall also be
provided on Euroblock connectors.
These inputs shall consist of: Ramp
Out, Control In, Ground for each
channel; +10 VDC Out; Ground; +24
VDC Out.
A front panel power indicator shall be
provided.
The frequency response shall be +0,
–0.5 dB, measured between 20 Hz
and 20 kHz. THD+N shall be less than
0.025% measured at unity gain.
Power consumption shall be 12W
maximum.
The unit shall occupy half of the width
of one rack space. The physical
dimensions shall be 1.75 in. (H) x 8.5
in. (W) x 6.5 in. (D) / 4.445 cm (H) x
21.59 cm (W) x 15.875 cm (D).
The VCA volume control / loudness EQ
shall operate by means of a Symetrix
PS-3 connected to 115 VAC nominal,
(95–130 VAC), 60 Hz or a Symetrix
PS-3E connected to 230 VAC nominal,
(165–255 VAC), 50 to 60 Hz.
The VCA volume control / loudness EQ
shall be a Symetrix model 308 VCA
Volume Control / Loudness EQ.
Following are the terms and limitations of
the Symetrix warranty.
Warranty
Symetrix, Inc. expressly warrants to the
original purchaser (“Buyer”), subject to the
terms and conditions set forth below, that
the Product will be free from defects in
material and workmanship as a result of
normal commercial use for one (1) year
from the date of purchase.
Symetrix’s warranty obligation is limited to
the repair, replacement, or refund at
Symetrix’s sole discretion, of the part or
parts of the Product which may thus prove
defective in materials or workmanship
within one year from date of purchase
under normal use and which our examination discloses to our satisfaction to be thus
defective, provided that Buyer gives
Symetrix prompt notice of its warranty
claim and satisfactory proof thereof.
Symetrix will make every reasonable effort
to ensure that parts are available to
support the repair of our products under
warranty. In the event that a product or
component part thereof becomes obsolete,
unavailable or irreparable, Symetrix
reserves the right to refund a prorated
portion of the purchase price in full
satisfaction of all warranty claims.
In order to serve you better we request
that the Buyer shall, prior to shipping
Product to Symetrix for warranty service,
contact Symetrix and secure a Return
Authorization Number that shall be
included with the returned Product. This
will facilitate our efforts to keep track of
your Product and process your warranty
repair as quickly as possible. Buyer will
prepay all freight charges to ship the
Product to Symetrix for warranty inspection
and service. This warranty is subject to
Symetrix’s inspection of the Product at its
facilities and, upon Symetrix’s request,
satisfactory proof of purchase (dated copy
of original retail dealer’s invoice.)
Symetrix reserves the right to effect
repairs to the product with reconditioned
components/parts. Products once repaired
under warranty will be shipped to Buyer
freight prepaid by Symetrix via United
Parcel Service (surface) or any similar
shipper, to any location designated by
buyer within the Continental United States.
At Buyer’s request and expense Product
will be returned via airfreight. Outside the
continental United States, repaired or
replaced products will be returned freight
collect.
THIS WARRANTY IS EXPRESSLY IN LIEU OF
ALL OTHER WARRANTIES EXPRESS OR
IMPLIED, ARISING BY LAW OR OTHERWISE
(INCLUDING, WITHOUT LIMITATION ANY
OBLIGATIONS OF THE SELLER WITH
RESPECT TO CONSEQUENTIAL DAMAGES)
INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE
AND OF ALL OTHER OBLIGATIONS OR
LIABILITIES ON OUR PART, AND WE
NEITHER ASSUME, NOR AUTHORIZE ANY
OTHER PERSON TO ASSUME FOR US, ANY
OTHER LIABILITY IN CONNECTION WITH
THE SALE OF THE PRODUCT. THIS
WARRANTY SHALL NOT APPLY TO THIS
PRODUCT OR ANY PART THERE OF WHICH
HAS BEEN SUBJECT TO ACCIDENT,
NEGLIGENCE, ALTERATION, ABUSE, OR
MISUSE. WE MAKE NO WARRANTY
WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED BY US. THE
TERM “ORIGINAL PURCHASER,” AS USED
IN THIS WARRANTY SHALL BE DEEMED TO
MEAN THAT PERSON OR COMPANY THAT
ORIGINALLY PURCHASED THE PRODUCT.
This Symetrix product has been designed
and manufactured for use in professional/
industrial systems and is not intended for
other usage. This warranty only applies to
Buyers using the Product in professional/
industrial systems. With respect to others,
including but not limited to consumers for
personal, family, or household use,
Symetrix expressly disclaims all
warranties, including but not limited to
warranties of merchantability and
fitness for a particular purpose and the
express warranties as otherwise
provided herein.
Symetrix reserves the right to modify the
design or make additions to, or improvements to, its product lines without making
similar upgrades to Product purchased by
Buyer. Symetrix does not authorize any
third party, including any dealer or sales
representative, to assume any liability,
effect any repairs or modifications to the
Product, or make any additional warranties
or representation regarding the Product or
Product information on behalf of Symetrix.
Symetrix’s total liability on any claim,
whether in contract, tort (including
negligence) or otherwise arising out of,
connected with, or resulting from the
manufacture, sale, delivery, resale, repair,
replacement or use of Product will not
exceed the purchase price of the Product or
any part thereof which gives rise to the
claim. In no event will Symetrix be liable
for any incidental or consequential
damages including but not limited to
damage for lost revenue, cost of capital,
claims of customers for service interruptions or failure to supply, and costs and
expenses incurred in connection with labor,
overhead, transportation, installation or
removal of products or substitute facilities
or supply houses as a result of Product
failure.
This limited warranty gives Buyer certain
rights. Buyer may have additional rights
under applicable law.
If you have determined that your unit requires repair services and you live outside of the United States, please contact your
local Symetrix dealer or distributor for instructions on how to obtain service. If you reside in the U.S. then proceed as follows:
Before sending anything to Symetrix, contact our Customer Service Department for a return authorization (RA) number. The
telephone number is (425) 78-7728 or email: tech@symetrixaudio.com
In-warranty Repairs
To get your Symetrix product repaired under the terms of the warranty:
1.Call us for an RA number.
2.Pack the unit in its original packaging materials.
3.Include your name, address, daytime telephone number, and a brief
statement of the problem.
4.Write the RA number on the outside of the box.
5.Ship the unit to Symetrix, freight prepaid.
We do not accept freight collectshipments.
Repairs made in-warranty will cost you only one-way freight charges. We ll prepay the return (surface) freight.
If you send us your product in substandard packaging, we will charge you for factory shipping materials. If you don t have the
factory packaging materials, please use an oversized carton, wrap the unit in a plastic bag, and surround it with bubble-wrap.
Pack the box full of Styrofoam peanuts. Be sure there is enough clearance in the carton to protect the rack ears (you wouldn t
believe how many units are returned with bent ears). We will return the unit in Symetrix packaging. Of course, if the repair is
due to operator error, parts and labor will be charged. In any event, if there are charges for the repair costs, you will pay for the
return freight. All charges will be COD unless you have made other arrangements (prepaid, Visa or Mastercard).
Out-of-warranty Repairs
If the warranty period has passed, you ll be billed for all necessary parts, labor, packaging materials, and freight charges.
Please remember, you must call for an RA number before sending the unit to Symetrix.