SymCom INFORMER Operating Instructions Manual

OPERATI

NG

INSTRUCTIONS FOR SYMCOM’S

INFORMER

DIAGNOSTIC TOOL

INFO

RMER

OPERATION

The In

fo

rmer is a handheld diagnostic tool for use with single-phase PumpSaver® and
PumpSaver®Plus models equipped with i nfrared LED transmitters. The Informer rec eives
and displays data sent from the PumpSaver®, which can be helpful for troubleshooting the
system.

1. Verify power is applied to the system and the PumpSaver® has been calibrated.

(Refer to the PumpSaver® installation manual for calibration instructions.) The green
RUN light should be illuminated, indicating conditions are good and data is being
transmitted.

2. Press the ON button to activate the Informer, and point it toward the PumpSaver®.

The green COMM STATUS light will turn on, indicating data is being received.

Figure 1: Informer Operating Distance

3. Use the SCROLL buttons to view the PumpSaver’s various operating parameters. If

the data signal is interrupted, the Informer will hold the last values it received before
communication was lost.

4. The Informer will automatically turn off if the scroll buttons are not pressed for 2

minutes.
NOTE: Simultaneously pressing both scroll buttons will display th e firmware revision

number and also initiate the auto-off sequence.
NOTE: A battery check is performed each time the Informer is turned on. “Low

Battery!” will appear indicating it should be replaced.

II_Informer-PSP_A1

20

º

1 - 8 F

T.

INF

ORMER

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OPERATIN

G PARAMETERS

By using the

scroll buttons, each of the
PumpSaver’s operating parameters can be
displayed. The following are screen
examples and descriptions of each
parameter (shown in the order they are
displayed when using the scroll down
button).

NOTE: PumpSaver®Plus screens will be
hidden when communicating with s tandard
PumpSavers.

S y m C o m , I n c .

M o d e l : 2 3 3 - P

Model Scr

een: Displays the PumpSaver® model number.

L i n e : 2 . 3 0 k W
2 3 0 V A C 1 2 . 0 A

Summary Screen: Disp

lays the present line voltage, current and kW measurements.

L i n e P w r : 3 . 0 0

T r i p P t : ( 2 . 4 0 )

Low-Power

Trip Screen: Displays the line power and low-power (underload) trip point.

Line Power:

Displa

ys the power drawn by the pump motor.

Low-Power Trip Point:

If the line p

ower drops below the low-power trip, the PumpSaver

®

will shut the pump off (after the trip delay). A low-power trip provides more sensitive
underload detection than can be achieved using current alone.

ON

SCROLL SCROLL

www.symcominc.com

COMM S

TATUS

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L i n e A m p s : 1 2 . 0
T r i p P t : ( 1 5 . 0 )

Overload Trip

Screen: Displays the current drawn by the pump motor and the overload trip

point.

Line Amps:

This feature eliminates the need

for an ammeter, and will help determine if

the pump is drawing acceptable amperage.

Overload Trip Point:

This level

will be 125% of the current seen by th e PumpSaver® at
the time of calibration. If the amperage drawn by th e pump motor exceeds this level, th e
PumpSaver® will trip on overload (after the trip delay). Excessively high or low voltage, a
worn pump, or a jammed impeller may cause overload.

L i n e V o l t s : 2 3 0

C a l . V o l t s : ( 2 3 0 )

Calibration

Voltage Screen: Displays the line and calibration voltages.

Line Voltage:

Displays

the line voltage to the pump motor. If the voltage displayed is less
than 190VAC or greater than 265VAC on a 230 volt system, or is less than 95VAC or
greater than 132VAC on a 115 volt system, the power company should be contacted.

Calibration Voltage:

Displa

ys the line voltage at the time the PumpSaver® was calibrated,
providing a point of reference when line voltage fluctuations are a problem. If a large
difference in voltage exists (greater than 15%) between line voltage and calibrated
voltage, the power company may need to be contacted.

R s t D l y S e t : 3 0 m
R s t D l y : 1 2 m 1 8 s

Restart Delay Screen*:

Displays the restart delay setting and the restart delay time remaining

before the PumpSaver®Plus will reset.

C T S i z e : n / a
P u m p S t a r t s : 2 1 3

CT Size and N

umber of Pump Starts Screen*: Displays the size of the CT used (if

applicable), and the number of pumps starts**.

T o t a l R u n T i m e :

2 7 d 1 6 h 3 3 m

Total Run Time S

creen*: Displays the total run hours** of the motor.

*PumpSaver®Plus models only.
**Run hours, number of pump starts, and fault history can be cleared—refer to t he PumpSaver®Plus
installation instructions for details.

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F l t # 1 :
D r y W e l l

Fault H

istory Screens*: Displays the last 20 faults** of the PumpSaver®Plus (standard

PumpSaver® models and older Informers will only display the last fault inf ormation). The fault
screens display kW, line voltage, and Amps of the motor at the time of each fault; along with a
time stamp.

M a x . A m p s : 1 7 . 0
M i n . A m p s : 9 . 0

M a x . V o l t s : 2 4 0
M i n . V o l t s : 2 1 5

Minimum/M

aximum Value Screens: Displ ays the highest and lowest recorded current and

voltage since the PumpSaver® was last calibrated. (Rec alibrating the PumpSaver® will reset
these values.)

Minimum Current:

Display

s the lowest current draw of the pump. This parameter may be
used in combination with the Maximum Current value to indicate how much load
fluctuation the pump motor is experiencing. Too much fluctuation may indicate gas
pockets in the well, a worn pump end, or a large differential in head pressure.

Maximum Current:

Displays

the highest current draw of the pump. This parameter may
indicate momentary surges seen by the pump motor too short in duration to trip the
PumpSaver®.

Minimum Voltage:

Displa

ys the lowest voltage present while the pump was running. A
voltage less than 90% of the nameplate rating of the pump motor may cause the
PumpSaver® to trip on overload.

Maximum Voltage:

Display

s the highest voltage present while the pump was running. A
voltage greater than 110% of the nameplate rating of the pump motor may cause the
PumpSaver® to trip on overload. If nuisance tripping is frequent due to voltage
fluctuations, the power company may need to be contacted.

*PumpSaver®Plus models only.
** Run hours, number of pump starts, and fault history can be cleared—refer to the PumpSaver®Plus
installation instructions for details.

F l t # 1 : 1 . 6 0 k W
2 3 0 V A C 9 . 6 0 A

F l t # 1 T i m e :

3 2 d 4 h 5 7 m

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TROUBLESH

OOT

ING GUIDE

Batte

ry Polarity R

eversed - Verify the + an d –

terminals on the battery match the markings
inside the battery compartment.

The In

fo

rmer does not activate when the ON

button is pressed.

Low Battery - Replace the battery.
Weak Si

gnal – Ensure the Inf

ormer is aimed
directly at the PumpSaver’s infrared LED and is
within the operating distance (See Figure 1).

PumpSa

ver®

Not Transmitting - Verify the

PumpSaver® is energized and the gr een RUN
light is illuminated.

The COMM

STATUS ligh

t is off and all display

values remain at zero.

Sunlight - Verify the sun is not shining directly
onto the Informer’s infrared receiver.

The COM

M STAT

US light is blinking.

Weak Signal – Ensure the Informer is aimed
directly at the PumpSaver’s infrared LED and is
within the operating distance (see Figure 1).

OR

If using an older Informer (version 1.xx or
earlier) with a PumpSaver®Plus, this is a
normal condition.

The

displayed va

lues fluctuate radically.

Weak Signal – Ensure the Informer is aimed
directly at the PumpSaver’s infrared LED and is
within the operating distance (see Figure 1).

The In

fo

rmer displays values even after

communication is lost.

This Is Normal - The Informer holds the last
values it received before communication was
lost.

DIM

ENSIO

NS

ON

SCROLL SCROLL

ww

w.symcom

inc.com

COMM STATUS

5.50”

(139.7)

1.125”

(28.57)

3.57”

(90.68)

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INF

ORMER

S

PECIFICATIONS

Po

wer

Input 9 Volts dc (require

s one 9-volt alkaline battery)

Con

sumption 0.25 Watt max.

Automa

tic s

hut-off 2 minutes

Communication

Sign

al In

fr

ared

R

ange 1-10 f

t.

Accuracy

Volt

age ±2%

C

urrent ±2%

P

ower ±4%

Resolution

Volt

age 1.0VAC

C

urrent 0.1 Amp AC

P

ower 0.

01

kW

D

isplay Li

quid

crystal

Si

ze 2 row

s

x 16 characters

Keypad Thr

ee 0

.5”

buttons

Mec

hanical Life 50,000 actuations

Ove

rlay Material Polyester

Enc

los

ure

Dim

ensions 5.50” H x 3.60” W x 1.13” D

Weight 6

oz. (w/out battery)

Mate

r

ial Black polycarbonate

O

perating

Temperature 0-60°C

SymC

om warrants its standard products against defects in material or workmanship for a period of

five

(5) years fr

o

m the date of manufacture except for Power Perfect which is warranted for twelve

(1

2) m

onth

s. All third-party products are warranted by their manufacturer and are handled as a pass-

through

warranty by SymCom. All custom and private labeled products are warranted f or eighteen

(1

8) m

onth

s unless otherwise stated in writing. The liability of SymCom is limited, at its option, to

re

pla

c

e, repair, or credit at the purchase price, for any devices which are returned during the

wa

rran

ty

period and which prove to be defective.

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