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TermiCom XPe 15” and 19”
User Manual
Documentation Version: 26-09-2012
WEB site: www.symcod.com
E-mail: support@symcod.com
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TermiCom XPe WWW.SYMCOD.COM
Warranty
Symcod warrants its products to be free
from defects in material and
workmanship during one year from the
purchase date. If a product proves to be
defective in material or workmanship
during the warranty period, Symcod will,
at its choice, repair or replace the product
with a similar product. Replacement
Product or parts may include
remanufactured or refurbished parts or
components. The replacement unit will be
covered by the balance of the time
remaining on the customer's original
limited warranty. Symcod provides no
warranty for the third-party software
included with the product or installed by
the reseller, distributor, customer or any
other party.
Warranty does not include:
Any product on which the serial number
has been defaced, modified or removed.
Damage, deterioration or malfunction
resulting from: Accident, misuse, neglect,
fire, water (except for waterproof units),
lightning, or other acts of nature,
unauthorized product modification, or
failure to follow instructions supplied
with the product. Repair or attempted
repair by anyone not authorized by
Symcod. Damage to or loss of any
programs, data or removable storage
media. Software or data loss occurring
during repair or replacement. Any
damage of the product due to installation
of the product. Causes external to the
product, such as electric power
fluctuations or failure. Use of supplies or
parts not meeting Symcod specifications.
Failure of owner to perform periodic
product maintenance as stated in
documents supplied. Any other cause
which does not relate to a product defect.
Damage caused by static. Removal,
installation, freight and set-up service
charges.
Warning
Safety & reliability, page 3
Powering, page 9
Earth ground, page 9
Fixation & handling, page 11
Cleaning, page 15
Disclaimer
The material on this document* is
intended for end user, distributor and/or
reseller use. Although downloading and
printing documents is allowed, Symcod
will not be responsible for any
modification or any other use of any
content in the displayed/downloaded
material.
Please note that all documents* are
subject to change without notice and are
occasionally revised to specify, correct or
revise the content or for other purposes.
Therefore, the version displayed on the
site may differ from your original printed
copy. Please contact us if you require
assistance. Symcod Inc. assumes no
liability for damage incurred directly or
indirectly, errors, omissions or
discrepancies between the device and the
manuals or documents supplied. Symcod
is not responsible for any loss or damage
(Including data corruption, interruption of
operation, lost business information, lost
production, etc.) caused by use, non-use
or misuse of any of the information
contained in this document*. Symcod Inc
is not responsible of the content or
validity of the links gave as references for
other products not manufactured by
Symcod Inc.
*Documents include instruction book,
user guide, operating instructions,
manuals, safety precautions /
instructions, data sheets or any other
documents supplied by Symcod.
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IMPORTANT
Read me first
By carrying out the installation and the use of this equipment you accept the rules and limitations
described in this document or any other document relating to this product.
By carrying out the installation and the use of this equipment you are presumed having read all
the safety warnings ( ).
WARNING: Safety and reliability
SYMCOD Inc will not be responsible for the use of this equipment for other purpose then data
collection. This equipment is designed and intended for an industrial and commercial use only. The
TermiCom XPe is not for a residential use.
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Content
TermiCom XPe ............................................................................................... 5
Main characteristics ........................................................................................ 6
Environmental specifications .......................................................................... 6
Power .............................................................................................................. 9
Options description ......................................................................................... 9
Using modes.................................................................................................. 10
Desktop or wall mount, side view ............................................................. 10
Desktop, back view ................................................................................... 10
How to install your TermiCom XPE ............................................................ 11
Detailed Specifications ................................................................................. 14
Power connector ..................................................................................... 14
TermiCom XPE configuration ...................................................................... 15
Recommendations ......................................................................................... 17
TermiCom XPE maintenance ....................................................................... 17
Certification .................................................................................................. 17
Troubleshooting ............................................................................................ 17
Accessories & options .................................................................................. 18
Dictionnary ................................................................................................... 19
Service and support ....................................................................................... 19
Support ................................................................................................... 19
Return Merchandise Authorisation (RMA) ........................................... 19
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TermiCom XPe
TermiCom XPE is microcomputer specifically designed for dusty industrial environment without
watering. The casing of the XPe is made of aluminum witch give it is lightness and resistance. Basic
TermiCom XPe is provided with a Atom 1,6 GHZ, a 15" tactile color screen (LCD TFT resistive) and with
a solid aluminum stand which allows desktop or wall mount installation in a few minutes. Several inputs
and outputs make possible the addition of peripherals such as industrial keyboard, bar code scanner or any
other peripherals. The "flash" disk included with the basic version can be completely protected. This
feature is used to prevent any modification made by the user that could put in danger the application or the
operating system. The basic operating system included in TermiCom XPE is Windows XP Embedded; it is
directly installed on the flash disk. For users who wish to have a complete version of Windows XP Pro, a
version of TermiCom XPe including this operating system is available. In that case, the operating system
will be installed on a hard disk.
The Ultra-Resistant touch screen option is offered when the TermiCom will be used in environment in
which there is particularly abrasive dust. Contrary to the standard touch screens that are covered with a
polymer, this one is covered with a thin layer of tempered glass, which makes it much more resistant to the
abrasives and even allows it to function with deep scratches. You can also use the wireless version of
TermiCom XPe by including the WiFi 802.11b/g option.
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Main characteristics
# Product
Comm.
Color
touch
screen
Windows
RAM
Stockage
Memory
Inputs / Outputs
Power requirement without peripheral (max.)
operating
system
Ethernet
802.11B
15" Ultra resistant
1
XPe (XP Embeded)
XP PRO English
XP PRO French
2 gig Flash 2 gig Hard disk 80 GIG
Ethernet Port 1Gbit
USB Ports
Serial Port
Parallel Port
Audio output
SVGA port
004-01863B-2200
X O X X X X 2 4 3 O 1 1
37W
004-01863B-3200
X O X X X X 2 4 3 O 1 1
37W
004-01865-3200
X O X X X X 2 4 3 O 1 1
37W
004-01866-3200
X O X X X X 2 4 3 O 1 1
37W
Environmental specifications
Product
Fix
Mobile
Interior
Exterior
Dust
Water
Operating temperature C°
1
Storage temperature C°
Humidity (without
Condensation) %
Xpe
X X X
5° to 40°
-20° to 60°
20 to 80
Xpe opt RF
X X X
5° to 40°
-20°to 60°
20 to 80
TermiCom XPe 15”
O = Available Option
1
Recommended for environments with very abrasive dust, screen covered with a fine layer of tempered glass, allows
operation with deep scratches.
1
Maximum temperature, IMPORTANT:
* Do not cover while the unit is ON.
* The back of the TermiCom should not be placed flat on a table while the unit is ON.
* Keep the surfaces of the TermiCom free of any material and respect a minimum area of 2” between
the back of TermiCom and of any surface in order to allow the dissipation of the internal heat.
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Main characteristics
# Product
Comm.
Color
touch
screen
Windows
RAM
Stockage
Memory
Inputs / Outputs
Power requirement without peripheral (max.)
operating
system
Ethernet
802.11B
19" Ultra resistant
1
XPe (XP Embeded)
XP PRO English
XP PRO French
2 gig Flash 2 gig Hard disk 80 GIG
Ethernet Port 1Gbit
USB Ports
Serial Port
Parallel Port
Audio output
SVGA port
004-01891-2200
X O X X X X 2 4 3 O 1 1
56W
004-01891-3200
X O X X X X 2 4 3 O 1 1
56W
004-01896-3200
X O X X X X 2 4 3 O 1 1
56W
004-01895-3200
X O X X X X 2 4 3 O 1 1
56W
Environmental specifications
Product
Fix
Mobile
Interior
Exterior
Dust
Water
Operating temperature C°
1
Storage temperature C°
Humidity (without
Condensation) %
Xpe
X X X
5° to 40°
-20° to 60°
20 to 80
Xpe opt RF
X X X
5° to 40°
-20°to 60°
20 to 80
TermiCom XPe 19”
O = Available Option
1
Recommended for environments with very abrasive dust, screen covered with a fine layer of tempered glass, allows
operation with deep scratches.
1
Maximum temperature, IMPORTANT:
* Do not cover while the unit is ON.
* The back of the TermiCom should not be placed flat on a table while the unit is ON.
* Keep the surfaces of the TermiCom free of any material and respect a minimum area of 2” between
the back of TermiCom and of any surface in order to allow the dissipation of the internal heat.
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Desktop and wall mount position (in inches) for the 15” and 19”
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Power
Options description
TermiCom XPe is powered through an external 12 VDC power supply which connects to a
120/240VAC power network. (Power cable and power supply are provided with the unit)
WARNING: powering
Before installation, please turn off powering source. Plug the unit only when the installation is
completed.
WARNING: earth ground
Make sure that the TermiCom case is properly grounded.
RF option
RF option (# OPT-802XPE) makes possible the use of TermiCom XPE without wire. The
communication type Wi-Fi 802.11a/b/g supports the 802.11B. A minimum 802.11B Wi-Fi infrastructure is
required.
Orientation of Connectors
Because every installation is different from another and to provide more flexibility the orientation of the
connectors can be configured during assembly at our facility. By default, the connectors will be oriented
downwards. If specified on order, the connectors can be oriented upwards.
VESA Mounting
The VESA mounting is not included with the standard TermiCom XPe but is available as an option.
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Using modes
Desktop or wall mount, side view
Desktop, back view
Side view
Wall mount version
Side view
Desktop version
Back view
Back view
With Wifi option
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TermiCom XPe WWW.SYMCOD.COM
How to install your TermiCom XPE
Wallmount
position
Desktop
position
Completely
unscrew
Partially
unscrew (C)
(A) Wallmount
screw
(B) Desktop screw
OR
(D) Base support
The support provided with TermiCom XPE permit to install the unit on a wall or on a table. Once
fixed, the angle of TermiCom XPE can be easily adapted to the needs of each user, no need to do a new
adjustment of the screws (see TermiCom fixation/handling)
IMPORTANT: The TermiCom should not be cover while ON. The back of the TermiCom should not
be placed flat on a table (or other surfaces), the back of the unit is acting as a heat dissipater. Respect a
minimum of 2” between the bottom of TermiCom XPE and any surface.
How to install TermiCom XPE
Figure 1
Base support TermiCom XPe
Side view
1. Determine the appropriate emplacement (plane & motionless surface). Be sure to choose a fixed
and solid plane surface able to support the weight of the TermiCom.
2. On the base support (D), completely unscrew screw A (wall mount) or the screw B (desk top).
Partially unscrew the screw C (see figure 1).
3. Separate the base support (D) from the TermiCom XPe.
Fix the base support (D) at the chosen emplacement.
Replace XPe TermiCom on its base support in the desired position (Wall mount or
desktop) and fixed the corresponding screw, A for wall mount, B for desktop.
Tighten the screws on each side of the base support.
WARNING: fixation & handling
Choose a fixed and solid plane surface able to support the weight of the TermiCom (approximately 10
Pounds/4.54Kg). Handle the TermiCom safely in order to avoid any back wound.
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TermiCom XPe 15"
Mounting Holes
Mounting variants
The TermiCom XPe is always sent with its support installed at the bottom of the unit and in Wall mount
position. However, it is possible to change the location and position of the support to respond to different
needs. Here are some examples of mounting variants:
If the support provided with the unit doesn't fit your needs you can make your own support using the
same mounting holes at the back of the casing. Here are dimensions for location of these mounting holes:
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TermiCom XPe WWW.SYMCOD.COM
TermiCom XPe 19"
Mounting Holes
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Detailed Specifications
COM 2
COM 3
SVGA
USB 1, 2, 3 and 4
Ethernet2
Keyboard
Mouse
Audio output
COM 1
Ethernet1
TermiCom XPE is provided with several ports allowing the connection of various types of peripherals
according to needs, for example: printers, electronic scales, bar code scanners, sensors…
The default orientation of the connectors is downwards but it is also possible to have them upwards if
specified on order.
Figure 2
TermiCom XPE bottom view
Power button
The power button (figure 2) allows the TermiCom XPe to be powered on or off.
Connectors
Figure 3
TermiCom XPe connectors
Power in: Allow to connect to a 120 or 240VAC power network (external power supply)
Audio output: Allow to plug an external audio output
Port SVGA : Allow to plug a screen
COM 1-2-3 (serial port): Allow to connect peripherals like printers, electronic scales, automats… with a 9
pins female cable (not included)
USB1, USB2, USB3, USB4 connectors: Allow to connect USB peripherals, make for “A” type USB
connectors.
2 Ethernet connector : Allow to communicate through an Ethernet 1Gbit connection with a standard RJ-
45 connector. As any equipment Ethernet that uses cable UTP Cat5, a maximum of 300feet (91.44 meters)
of cable is allowed between the "hub" and/or the "switch" and the TermiCom. For more details concerning
wiring, please download the document "WIRING AND EXAMPLE OF
CONFIGURATION TCPIP" available on www.symcod.com .
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TermiCom XPE configuration
X
Operating system
Figure 4
Service pack version
The basic operating system of TermiCom XPE is Windows XP Embedded which is a reduced version of
Windows XP Professional. To check the version of the service pack of your Windows XPe, please refer to
your system properties (Start/setting/Control panel/system/general - figure 4). Windows XP Embedded
included in TermiCom XPE is specifically designed to work with the TermiCom and cannot in any
case be transferred on another computer. TermiCom XPe can also support the complete version of
Windows XP Professional. In this case, the XPe will be provided with a hard disk.
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ADMINISTRATOR authentification
By default, the XPe TermiCom is authenticated as a user without privileges. To authenticate yourself as
an administrator, you must at start (when the desktop background of Windows appears with the cursor)
hold the "Shift" key of your keyboard until the window of authentification appears. Then, enter the term
"Administrator" in the "user name" and "Password" field (You must respect lower and upper case).
* If you do not want to restart your computer, log off while holding inserted the button "Shift".
Software or driver addition
To add a driver or software to the XPe TermiCom it is necessary to be authenticated as administrator
(see ADMINISTRATOR authentification section). The file transfer can be easily done. You can use any
peripheral connected on one of the XPe USB port (CD reader, disk drive, USB "Flash" disk) or use the
Ethernet network. Since Windows XP Embedded does not contain all the components and drivers of
Windows XP Professional, it is possible that your software requires a missing component; this will
generate an operating error in the software. If it is the case, please address an email request to
support@symcod.com . A Symcod technician will be able to help you to identify the missing component.
Starting with "Safe Mode"
In certain cases, it can be necessary to start Windows in "Safe Mode". To do so, let the computer start
normally and type “MSCONFIG” in the field "Run..." of the Start menu. Select "Startup Diagnosis" and
click on "ok". After a few seconds, you will be asked to start again, press "Restart". After the restarting,
the system informs you that it is in diagnosis mode (being equivalent of "Safe Mode"). To return to
"normal" mode, still use order “MSCONFIG” but select "Normal Startup" then start again.
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Recommendations
TermiCom XPE maintenance
Certification
Troubleshooting
Problems
Solutions
I am unable to reach or modify
the system options
At start, the XPe TermiCom is authenticated as a user without privileges.
To authenticate you as an administrator, refer to the “ADMINISTRATOR
authentification” section.
I saw the LED lights but there is
no screen display
Unplug the 120V power for 10 seconds, plug the XPe. If there is no
improvement, sent a request including the serial number and the detailed
description of the problem to technical support at support@symcod.com.
"DLL missing", error
displayed at software or
driver installation
Extract a DLL file from another computer working with Windows 2000 or
XP. Copy this file in the repertory specified in the error message (usually
on C:\windows\system32\)
Ethernet: Before proceeding with the wiring installation, please consult “Ethernet wiring and
recommendations TCPIP” (available at www.symcod.com)
Installation: Do not cover while the unit is ON. The back of the TermiCom should not be placed flat
on a table while the unit is ON. Keep the surfaces of the TermiCom free of any material and respect a
minimum area of 2” between the back of TermiCom and of any surface in order to allow the dissipation of
internal heat.
Cleaning: Painted aluminium may react to some chemical agents, in particular with ammonia and with
products containing hydroxide or certain acids. Clean it with a soft soap to prevent the damage of the case.
Once in a while, use air blast to remove dust.
This equipment has been found compliant to class A Part 15 of FCC Rules. These limits are intended to
get a reasonable protection against dangerous interferences when the equipment is used in an industrial or
commercial environment. This equipment emits uses and can generate radiations of radio frequencies and
can cause dangerous interference for radio communications if it is not used in accordance with the
instruction manual. The use of this equipment is not planned for a residential use.
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Accessories & options
# product
Description
OPT-802XPE
RF option, 802.11b, 5.5 dBi antenna
504-00048B
Power supply for TermiCom XPe (for replacement, one cable provided)
008-01820B
SKM Keyboard, USB, sealed, silicone (See figure 6)
201-58064
PSC Powerscan scanner, industrial, standard range, with USB cable (See figure 5-2)
508-58001
Tool balancer for scanner (See figure 5-1)
203-01001
Aluminium touch pen, Teflon tip, wire & holder
Figure 5
1- Tool balancer
2- Powerscan scanner
Figure 6
SKT silicone keyboard
Sealed rigid casing
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Dictionnary
Authentification
Procedure that allows checking or validating the identity of a person or the
identification of any other entity, during an electronic exchange, to control network
access, system information processing or software.
Resistive (screen)
Can function with finger or object pressure (pencil…)
Flash disk
Data storage piece made without any mobile hardware element. Can store data
over several years without being powered by electricity.
Peripheral
External device connected to the central processing unit. Can ensure the entry or
the exit of data.
Pilot
Control program which translates the orders of a software in order to make possible
the communication between the computer and a peripheral.
Operating system
Computer basic software intended to order the execution of programs by ensuring
the work management, the input-output operations on peripherals, the resource
allocation to the various processes, the access to program libraries and files, as well
as the accountancy of work.
Service and support
Support
Please use EMAIL for your requests.
For technical questions (hardware and software), email at support@symcod.com
Provide a detail description of the problem and/or questions (intermittent problem happens
when…)
Please indicate model number and serial number (if applicable).
For all other questions, please use symcod@symcod.com or Symcod Inc. at
1171 Notre-Dame O., Victoriaville, Qc, G6P 7L1
Phone: 1-800-203-9421, 1-819-751-0095
Fax: 819-751-1292
Return Merchandise Authorisation (RMA)
All return request must be authorized by SYMCOD Inc. To do so please refer to the following:
http://www.symcod.com/rma
You will receive a formal confirmation number (# RMA)
The RMA number must be printed on each box.
All freight charges are at the customer expense and responsibility. Please take note that “collect”
package will be refused.
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