Symbol CRD 2700-4200E Quick Reference Manual

CRD 2700-4200E

Ethernet Cradle

CRD 2700-4200E

© 2002 SYMBOL TECHNOLOGIES, INC. All rights reserved.
Symbol reserves the right to make changes to any product to improve reliability, function, or

design.
Symbol does not assume any product liability arising out of, or in connection with, the

application or use of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any
patent right or patent, covering or relating to any combination, system, apparatus, machine,

material, method, or process in which Symbol products might be used. An implied license
exists only for equipment, circuits, and subsystems contained in Symbol products.
Symbol and the Symbol logo are registered trademarks of Symbol T echnologies, Inc. Other
product names mentioned in this manual may be trademarks or registered trademarks of
their respective companies and are hereby acknowledged.
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, N.Y. 11742-1300
http://www.symbol.com

Patents

This product is covered by one or more of the following U.S. and foreign Patents:
U.S. Patent No. 4,593,186; 4,603,262; 4,607,156; 4,652,750; 4,673,805; 4,736,095;
4,758,717; 4,760,248; 4,806,742; 4,816,660; 4,845,350; 4,896,026; 4,897,532; 4,923,281;
4,933,538; 4,992,717; 5,015,833; 5,017,765; 5,021,641; 5,029,183; 5,047,617; 5,103,461;
5,113,445; 5,130,520; 5,140,144; 5,142,550; 5,149,950; 5,157,687; 5,168,148; 5,168,149;
5,180,904; 5,216,232; 5,229,591; 5,230,088; 5,235,167; 5,243,655; 5,247,162; 5,250,791;
5,250,792; 5,260,553; 5,262,627; 5,262,628; 5,266,787; 5,278,398; 5,280,162; 5,280,163;
5,280,164; 5,280,498; 5,304,786; 5,304,788; 5,306,900; 5,324,924; 5,337,361; 5,367,151;
5,373,148; 5,378,882; 5,396,053; 5,396,055; 5,399,846; 5,408,081; 5,410,139; 5,410,140;
5,412,198; 5,418,812; 5,420,411; 5,436,440; 5,444,231; 5,449,891; 5,449,893; 5,468,949;
5,471,042; 5,478,998; 5,479,000; 5,479,002; 5,479,441; 5,504,322; 5,519,577; 5,528,621;
5,532,469; 5,543,610; 5,545,889; 5,552,592; 5,557,093; 5,578,810; 5,581,070; 5,589,679;
5,589,680; 5,608,202; 5,612,531; 5,619,028; 5,627,359; 5,637,852; 5,664,229; 5,668,803;
5,675,139; 5,693,929; 5,698,835; 5,705,800; 5,714,746; 5,723,851; 5,734,152; 5,734,153;
5,742,043; 5,745,794; 5,754,587; 5,762,516; 5,763,863; 5,767,500; 5,789,728; 5,789,731;
5,808,287; 5,811,785; 5,811,787; 5,815,811; 5,821,519; 5,821,520; 5,823,812; 5,828,050;
5,848,064; 5,850,078; 5,861,615; 5,874,720; 5,875,415; 5,900,617; 5,902,989; 5,907,146;
5,912,450; 5,914,478; 5,917,173; 5,920,059; 5,923,025; 5,929,420; 5,945,658; 5,945,659;
5,946,194; 5,959,285; 6,002,918; 6,021,947; 6,029,894; 6,031,830; 6,036,098; 6,047,892;
6,050,491; 6,053,413; 6,056,200; 6,065,678; 6,067,297; 6,082,621; 6,084,528; 6,088,482;
6,092,725; 6,101,483; 6,102,293; 6,104,620; 6,114,712; 6,115,678; 6,119,944; 6,123,265;
6,131,814; 6,138,180; 6,142,379; 6,172,478; 6,176,428; 6,178,426; 6,186,400; 6,188,681;
6,209,788; 6,209,789; 6,216,951; 6,220,514; 6,243,447; 6,244,513; 6,247,647; 6,308,061;
6,250,551; 6,295,031; 6,308,061; 6,308,892; 6,321,990; 6,328,213; 6,330,244; 6,336,587;
6,340,114; 6,340,115; 6,340,119; 6,348,773; 6,380,949; 6,394,355; D305,885; D341,584;
D344,501; D359,483; D362,453; D363,700; D363,918; D370,478; D383,124; D391,250;
D405,077; D406,581; D414,171; D414,172; D418,500; D419,548; D423,468; D424,035;
D430,158; D430,159; D431,562; D436,104.
Invention No. 55,358; 62,539; 69,060; 69,187, NI-068564 (Taiwan); No. 1,601,796;
1,907,875; 1,955,269 (Japan); European Patent 367,299; 414,281; 367,300; 367,298; UK
2,072,832; France 81/03938; Italy 1,138,713
rev. 06/02

Quick Reference

Introduction

This guide describes the CRD270 0-42 00E (fou r-sl ot Ethern et
cradle) set up a nd us e. The c radl e i s us ed w ith up to fo ur Symbol
SPT 1700/SPT 1800 Series and/or PPT 2700/PPT 2800 Series
terminals (simultaneously). Cradle features include:

• provides terminal operating power

• provides Ethernet network data communic ation between the
terminal (up to four terminals) and a host computer

• synchronizes information between the terminal and a host
PC (with customized or third party software, it can also be
used to synchronize the terminal with corporate databases)

• simultaneously re-charges up to four terminals

• up to four CRD2700-4000S or CRD1700-4000S serial
cradles may be daisy-ch ained w ith this unit, providing a tot al
of 20 slots available for host communications.

The cradle requires a 8VDC power supply, and provides 8VDC
power to an inserted SPT 1700/SPT 1800 Series and/or PPT
2700/PPT 2800 Series terminals.

Note: Both the Palm HotSync Manager software and the

ActiveSync software will only support one Sync at a
time between a single terminal and a single PC. If the
application requires multiple devices to communicate
simultaneous ly with a single host, t hen synchronization
server software such as Scout MTS
is required. This software may be purchased from
Symbol.

TM

or AVANTGOTM

1

CRD 2700-4200E

About This Guide

This guide provides instru ction s on t he se tup and main ten ance of
the cradle. Specific topics in this guide include:

• Requirements on page 3

• Parts on page 4

• Terminal Battery Charging on page 7

• Configure for use with the SPT 1700/SPT1800 Terminal on
page 17

• Configure for use with the PPT 2700/PPT2800 Terminal on
page 20

• LED Indicators on page 8

• Troubleshooting on page 22

• Regulatory Information on page 23

• Service Information on back cover.

For detailed information on the SPT 1700 terminal, refer to the

SPT 1700 Quick Reference Guide (QRG p/n 70-37543-xx) or the
SPT 1700 Product Reference Guide (PRG p/n 70-37544-xx).

For detailed information on the SPT 1800 terminal, refer to the

SPT 1800 Quick Reference Guide (QRG p/n 72-51336-xx) or the
SPT 1800 Product Reference Guide (PRG p/n 72-51337-xx).

For detailed information on the PPT 2700 terminal, refer to the

PPT 2700 Quick Reference Guide (QRG p/n 70-37805-xx) or the
PPT 2700 Product Reference Guide (PRG p/n 70-37806--xx).

For detailed information on the PPT 2800 terminal, refer to the
PPT 2800 Quick Reference Guide (QRG p/n 72-54893-xx) or the
PPT 2800 Product Reference Guide (PRG p/n 70-37806-xx).

2

Quick Reference

Requirements

Provided with cradle:

If any parts are missing or damaged, contact your authorized
Customer Support Representative immediatel y. Refer to this
manual’s rear cover manual for contact information. Save the
shipping box for storing or shipping.

• One 4-slot cradle (p/n CRD2700-4200E)

• This Quick Reference Guide (p/n 72-60779-01).

Customer Supplied (not provided):

• Power Supply:

For U.S Customers 50-14000-109

• Ethernet connection:

- standard 10 Base-T Ethernet cable

• For communication with a SPT 1700/STP 1800:

TM

-SPT Palm OS
host computer

- SPT 1700 Series terminals

- Network HotSync software on the SPT 1700/SPT1800
terminal.

• For communication with a PPT 2700/PPT 2800 terminal:

- Microsoft ActiveSync

- eConnect

- PPT 2700/PPT 2800 terminal.

Software is install ed and ru nning on the

3

CRD 2700-4200E

Parts

Terminal!Slots

Communication!LEDs

Front View

Rear View

Ports Function

Power Used for connection to a power supply.
Host Used for connection to an Ethernet Hub.
Expansion Used for interconnecting cradles

4

Quick Reference

Power and Ethernet Connections

Note: Use only a Symbol-approved power supply 50-14000-

109, output rated 8VDC and minimum 5A. The power
supply is certified to EN60950 with SELV outputs.

To connect power and ethernet to the cradle:

1. Connect the power supply cable plug to the Power Port
(labeled DC PWR) on the back of the cradle, (see Rear Vi ew,
Parts on page 4).

2. Connect one end of a standard 10 Base-T network cable to
the connector labelled Host on the back of the CRD2700­4200E (see Rear View, Parts on page 4). Co nnect the other
end of the cable to the subnet hub/switch.

3. Connect the Power Supply AC plug to a standard electrical
outlet.

Note: International customers must use a separate AC line

cord appropriate for their respective country.

4. The LED on each slot b links red the n green whil e the cr adle
powers up. All LEDs flash green while the cradle attempts to
obtain its IP address from the DHCP server. If the cradle is
successful, the LEDs turn of f. If the cradle is una ble to obtain
its IP address, the LEDs flash red, and the cradle retries in
10 minutes. See LED Indicators on page 8 for other
indications.

5

CRD 2700-4200E

Ethernet Cradle

Interconnecting Cradles

Up to four 4-slot CRD1700-4000S serial cradles or four 4-slot
CRD2x00-4000s serial cradles may be interconnected (daisy­chained) with the CRD 2700-4200E. Refer to the Interconnection
Cable, Part Numbers table for the correct cable.

Interconnection Cable, Part Numbers
Slave Cradles Host Cradles

CRD 2700-4200E CRD1700-4000S CRD2x00-4000S
CRD1700-4000S 70349-001 70349-001 Not Supported
CRD2x00-4000S 170142-001 Not Supported 70349-001

WARNING

Each cradle must have its own power supply. Any other
method of power hookup is unsafe.

Interconnecting cradles:

1. Connect the power supply to the second 4-slot cradle as
described , see Power and Ethernet Connections on page 5.

Note: The 8V 5A power supply must be us ed on each seria l

cradle that is connected to an Ethernet cradle.

2. Plug one end of the cradle Interconnection Cable into the
Expansion Connec tor modular jack labe led EXP on the back
of the first cradle.

Serial Cradle

Interconnect Cable

6

Quick Reference

3. Plug the remaining end of the cradle Interconnection Cable
into the modular j ack labeled Host on the back of t he second
serial cradle.

4. Repeat the steps fo r any additional 4-slot s erial cradles to be
connected.

Note: Interconnecting cradles only works with the

CRD 2x00-4000S and CRD1700-4000S 4-Slot Serial
Cradles. It does not work with the single-slot cradle.

Terminal Battery Charging

1. Ensure the cradle is connected to a power source. See
Power and Ethernet Connections on page 5.

2. Insert the terminal into the cradle. The terminal starts to
charge automatically.

All of the CRD2700-4200E’s four slots can be used to
simultaneously recharge the batteri es on four terminals . T o charge
the battery, insert the terminal(s) in the slot(s) and the battery
begins to recharge. Recharge time is approximately 2 hours to 2
1/2 hours. After charg ing, remove the ter minal from the cradle and
power it on. The battery charge indicator should appear to be full.

7

CRD 2700-4200E

LED Indicators

Light Indication

Off No terminal is present in the slot.
Red Terminal is present, but communication has not started.
Green Flashing Terminal is in the cradle, and communicating with the

Slow Red Flashing Error, communication did not start.
Fast Red Flashing Error, terminal inactivity time-out. The terminal did not

Green Terminal is in the slot, communication is complete.
All LEDs Red Flashing Automatic cradle configuration via the local DHCP

host computer.

finish HotSyncing in 15 minutes. This time is
programmable in the flash parameters.

service failed. Connect a properly configured DHCP
server or DHCP relay agent to the subnet, and power
cycle the CRD2700-4200E, or wait 10 minutes for a
DHCP configuration retry. Or: Ethernet link is down.
Confirm that the hub is active.

Network Communications Set Up

The CRD2700-4200E cradle allows communication between
terminals and their associated host computers connected to an
Ethernet network. The CRD2700-42 00E mus t be connec ted to a n
Ethernet network which is connected to the same network as the
host computers, or an Ethernet network connected to the larger
Internet via an Internet gateway. The cradle uses one of two
configur ations to accomplish this: DHCP mode or Static mode.

8

Quick Reference

DHCP Mode

1 DHCP Address Mode

When using DHCP mode, the cradle acquires it’s IP address
dynamically from the DHCP server. There must be a DHCP server
or a DHCP relay agent on the same subnet as the CRD2700­4200E with IP addresses , a gateway IP add ress, at least one DN S
address, at least one WINS server address, a nd a subnet mask for
the unit to be automatically configured. The cradle acquires one
DHCP address from the DHCP server.

Network communications set up:

1. Ensure there is a DHCP server accessible to the CRD2700­4200E on the subnet.

2. Connect one end of a standard 10 Base-T network cable to
the connector labelled Host on the back of the CRD2700­4200E. Connect the other end of the cable to a subnet hub.

3. Power up the cradle; the CRD2700-4200E performs a
power-up sequence, then attempts to collect its network
parameters from the DHCP server. While collecting network
parameters, all LEDs flash green. Once configuration
completes, all LEDs shut off.

If configuration of the unit from the DHCP server fails, all LEDs
flash red. The unit retries the DHCP request every 10 minutes.

6 DHCP Address Mode

The 6 DHCP address mode is the cradle’s default mode. When
using this mode, the cradle acquires 6 IP addresses dynamically
from the DHCP server: one for the cradle, one for each of the 4
slots, and one for the expansion slot.

9

CRD 2700-4200E

In this mode, each slot has its ow n IP address a nd may be dir ectly
accessed by the network. On power-up, the 6 IP addresses are
acquired. Periodically, the lease times are checked and renewed
as required. If the renewal request is NAKed by the server, the
cradle enters Panic mode and re-boots. If the cradle receives no
response from the serv er and is un ab le to re -bind, it enters Panic
mode and re-boots.

Caution: In 6 DHCP Address mode, the cradle must acquire 6

addresses from the DHCP server by requesting
addresses with different requestor IDs. Some DHCP
servers use the MAC address instead and with those
cradles the cradle only receives one address and will
not operate. This situation has occurred on some Novel
servers. To remedy the situation, use static mode.

Cradle Configuration, DHCP Address Mode:

1. Start a Terminal Emulation session for the cradle:
a. Connect the modular en d of cable (P/N 1 70013-000) and

a null modem adap ter betw een the e xpansio n port of the
cradle and the COM port on a host computer.

b. Star t a termina l emulation s ession on th e host com puter .

Use standard terminal emulator software, such as Pro-

TM

Comm

or HyperterminalTM. Use termi nal emulation
settings: 115200 bps, 8N1, XON/XOFF flow control,
ASCII file transfer protocol.

c. Power up the cradle. Before the power-up LED sequence

begins, press “a” from the terminal program to load the

10

Quick Reference

Cradle Utilities configuration interface. The Cradle
Utilities Version screen appears on the host computer:

Cradle Utilities Version x.xx
Firmware Datecode: xxxxxxxx
1: Public network settings

2: Advanced settings
3: PPP settings
4: Private network settings
5: Firmware Download
Select a submenu OR:
Q: Discard changes and restart
F: Save changes and restart

2. Press 1 to display the Public network settings menu:

Public network settings
1: Static Mode: 1

2: NAPT Mode: 1
The following settings are only used when Static

mode is 1
3: Cradle IP Address: 0.0.0.0

4: Router (Gateway) IP Address: 0.0.0.0
5: 1st DNS IP Address: 0.0.0.0
6: 2nd DNS IP Address: 0.0.0.0
7: 1st WINS IP Address: 0.0.0.0
8: 2nd WINS IP Address: 0.0.0.0
9: Subnet Mask: 0.0.0.0
The following settings are only used when

NAPT mode is 0 and Static mode is 1
A: Terminal 1 IP Address: 0.0.0.0

B: Terminal 2 IP Address: 0.0.0.0
C: Terminal 3 IP Address: 0.0.0.0
D: Terminal 4 IP Address: 0.0.0.0
E: Expansion Port IP Address: 0.0.0.0

11

CRD 2700-4200E

3. At the Public network settings menu:
a. To set the Static Mode value:

Press 1 to set the S t atic Mod e, the S t atic Mo de select ion
appears:

Enter ‘1’ to enable Static mode
Enter ‘0’ to disable Static mode
Enter new value:

Enter 1 to enable or 0 to disable Static mode.
The Public network settings menu re-appears with the

Static Mode value changed to the new selection value.

b. To set the NAPT Mode value:

Press 2 to set the NAPT Mo de, the NAPT Mode sel ection
appears:

Enter ‘1’ to enable NAPT mode
Enter ‘0’ to disable NAPT mode
Enter new value:

Enter 1 to enable NAPT or 0 to disable NAPT mode.
The Public network settings menu re-appears with the

NAPT Mode value changed to the new selection value.

c. Set the DHCP Address Mode as follows:

For the 6 DHCP Address Mode:
Set NAPT Mode to 0 (see set NAPT Mode, page 12).

When Static Mode and NAPT Mode are both set to 0,
the cradle acquires 6 IP addresses from the DHCP
server.

12

Quick Reference

For the 1 DHCP Address NAPT Mode:
Set NAPT Mode to 1 (see set NAPT Mode, page 12).

When NAPT Mode i s set to 1, the cr adle uses 5 pri vate
NAPT addresses (192.1 68.1.1 through 192 .168.1.5 by
default; the network will not see these addresses).

d. Press Q to return to the main Cradle Utilities menu.
e. Press F to write these values to Flas h memory an d reset

the cradle.

Static Mode

If there is no DHCP server on the network, the cradle must be
manually configure d with IP addre sses and o ther ne twork-rel ated
information.

Cradle Configuration, Static Mode:

1. Start a cradle Terminal Emulation session:
a. Connect the modular en d of th e cable (p/n 170013-000)

and a null modem adapte r between the expansio n port of
the cradle and a COM port on a host computer.

b. Star t a termi nal emula tion sessio n on the hos t compute r .

Use standard terminal emulator software, such as Pro-

TM

Comm

or HyperterminalTM. Use terminal emulation
settings: 115200 bps, 8N1, XON/XOFF flow control,
ASCII file transfer protocol.

c. Power up the cradle. Before the power-up LED sequence

begins, press “a” from the terminal program to load the

13

CRD 2700-4200E

Cradle Utilities configuration interface. The Cradle
Utilities Version screen appears on the host computer:

Cradle Utilities Version x.xx
Firmware Datecode: xxxxxxxx
1: Public network settings

2: Advanced settings
3: PPP settings
4: Private network settings
5: Firmware Download

Select a submenu OR:
Q: Discard changes and restart
F: Save changes and restart

2. Press 1 to display the Public Network Settings menu:

Public Network Settings
1: Static Mode: 0

2: NAPT Mode: 1
The following settings are only used when Static

mode is 1
3: Cradle IP Address: 0.0.0.0

4: Router (Gateway) IP Address: 0.0.0.0
5: 1st DNS IP Address: 0.0.0.0
6: 2nd DNS IP Address: 0.0.0.0
7: 1st WINS IP Address: 0.0.0.0
8: 2nd WINS IP Address: 0.0.0.0
9: Subnet Mask: 0.0.0.0
The following settings are only used when

NAPT mode is 0 and Static mode is 1
A: Terminal 1 IP Address: 0.0.0.0

B: Terminal 2 IP Address: 0.0.0.0
C: Terminal 3 IP Address: 0.0.0.0
D: Terminal 4 IP Address: 0.0.0.0
E: Expansion Port IP Address: 0.0.0.0

14

Quick Reference

3. In the Public network settings menu:
a. Set Static Mode to 1 (see set Static Mode, page 12).
b. Set NAPT Mode to 0 (see set NAPT Mode, page 12).
c. Select 3 to access the set cradle IP address prompt.

Enter the new cradle IP Address, at the prompt.

d. Select 4 to access the set Router IP address prompt.

Enter the new internet gateway IP address, at the
prompt.

e. Select options 5 to access the first set the DNS IP

addresses prompt.
Enter the first new DNS IP addresses, at the prompt.

f. Select options 6 to access the second set the DNS IP

addresses prompt.
Enter the second new DNS IP addresses, at the prompt.

g. Select option 7 to access the set the first WINS IP

addresses prompt. This is required for ActiveSync to
function properly.

Enter the first new WINS IP addresses, at the prompt.

h. Select option 8 to access the set the second WINS IP

addresses prompt.
Enter the second new WINS IP a ddresses, at the promp t.

i. Select 9 to access the set the correct subnet mask I P

addresses prompt.
Enter the new subnet ma sk IP a ddre ss es , a t th e pro mp t.

j. Select A to access the Terminal 1 IP addresses prompt.

Enter the new Terminal 1, IP addresses, at the prompt.

k. Select B to access the Terminal 2 IP addresses prompt.

15

CRD 2700-4200E

Enter the new Terminal 2, IP addresses, at the prompt.

l. Select C to access the Terminal 3 IP addresses prompt.

Enter the new Terminal 3, IP addresses, at the prompt.

m. Select D to access the Terminal 4 IP addresses prompt.

Enter the new Terminal 4, IP addresses, at the prompt.

4. Select Q to return to the main Cradle Utilities menu.

5. Select F to reset cradle and write values to Flash memory.

Network Address Translation (NAPT)

In both DHCP and static mode, the cradle assigns private IP
addresses to each terminal and performs Network Address
Translation (NAPT) on all TCP/IP and UDP/IP packets as they
transmit through the cradle between the outside network and the
cradle’s private network. The terminals are assigned private
addresses specified in options A-E in the Public network menu
above.

The cradle modifies one IP addres s and port numb er pair in side a
TCP/IP and UDP/IP packet header. Those packets going to the
outside network have their source address translated to the IP
address of the cradle and their source port changed to a unique
port number associated with the cradle slot it came from.
Conversely, packets designated to the cradle’s private network
have their destinat ion IP ad dress an d po rt numb er mapped to the
equivalent private network IP address and port number. The
differences in the port numbers distinguish between packets for
different slot s in the cradle. The bene fit of both IP address an d port
translation is that mult iple sl ot s can simult an eousl y share the one
network IP address of the cradle.

Accessing the outsi de network with the CRD2700-4200 E is not the
same as a direct connection to the outside network. When using
NAPT, many network services do not function at all. Since NAPT
modifies addresses in TCP/IP and UDP/IP headers, it is

16

Quick Reference

insufficient for network services that embed IP addresses inside
packet data. Also, the CRD2700-4200E assumes that terminals
sending data with one TCP or UDP so urce port expec ts to receive
replies on the same port n umbe r, but some network services m ay
reply with data o ver a ra nge of p ort s . Th es e ne tw ork se rvi ces a r e
unusable with th e CRD2 700-42 00E. Als o, s ome serv ices l isten to
incoming requests from the network. Since port numbers are
usually fixed for a given service, no terminals can be set up as
listeners.

Note: Turn off NAPT mode before using ActiveSync.

Configure for use with the SPT 1700/SPT1800 Terminal

The cradle must be pr operly confi gured for us e with t he SPT1 700
terminal. The configuration steps include:

• Creating a CRD2700-4200E Mod em Sync Se rvice on page 17

• SPT 1700/SPT1800 Terminal Configuration (refer to the

SPT1700 PRG)

• Configuring the host PC for the CRD2700-4200E cradle and

for the SPT 1700/SPT1800 (refer to the SPT 1700/SPT1800
PRGs).

Creating a CRD2700-4200E Modem Sync Service

The SPT 1700/SPT1800 terminal communicates with the
CRD2700-4200E via a Modem Sync. The Modem Sync offers
many options which must be configured for use with the
CRD2700-4200E.

Create a separate CRD2700-4200E network configuration and
select it as the d efa ult Mo dem Sy nc se rvi ce . Use ei the r Gra f f iti or
the keyboard feature (click in the lower left-hand corner of the
scratch pad on the abc to access the keyboard) to enter the
information.

17

CRD 2700-4200E

1. Select the HotSync application from the main application
screen.

2. Choose the Select Servi ce box under th e Mode m Sync ic on
to create a new CRD2700-4200E service.

3. Select the Earthlink service, click Menu->Duplicate.

4. Change the service name to CRD2700-4200E. Leave the
user name and password blank. Choose the Direct Serial
Connection option.

Note: The default Palm baud rate for the cradle is 57600

baud.

The HotSync Process

Prior to performing HotSync confirm that:

• Modem Sync Service has been created

• CRD2700-4200E is properly connec ted /configured

• Network HotSync mode is enabled on the host PC

• The terminal has been HotSync’d with the host PC at least
once using a directly connected serial cradle

• SPT 1700/SPT1800 Terminal has been configured (refer to
the SPT 1700/SPT1800 PRGs)

• Host PC has been configured for the SPT 1700/SPT1800
Terminal Configuration (refer to the SPT 1700/SPT180 0
PRGs)

Insert a terminal in the cradle to automatically HotSync the
terminal. All local slots in the cradle are capable of operating
simultaneously.

18

Quick Reference

If multiple slots are to be HotSync’d simultaneously, each must
communicate with a different host PC. If the application requires
simultaneous connection to a single host database, additional
software, available from Symbol, is required.

Terminals inserted into daisy-chained cradles are HotSync’d in a
round-robin fashion sim ult a ne ous ly with any HotSy nc s from loc al
slots. Daisy-chained cradles share a logical “fifth slot” on the
CRD2700-4200E, which, while it shares equal priority with the
local slots, allows only one HotSync at a time.

Performing HotSync

Insert the SPT 1700/SPT1800
terminal into a local cradle slot, or
a slot on an interconnected serial
cradle to initiate communication
between the terminal and the host.
The cradle slot’s LED turns red,
then flashes green, indicating that
the host and terminal are
communicating (when the terminal
has been properly i ns erte d). Do n ot remove the terminal from the
cradle while the LED is flashing green, this disrupts
communication and data may be lost. If the terminal is inserted
into an interconnected serial cradle slot whil e anoth er termi nal on
the serial cradle chain is communicating with a host, the terminal
waits (its LED remains red) until the first terminal finishes
communicating, then the slot’s LED turns green until the terminal
is removed from the s lot. To remove the terminal, pu ll it straight u p
from the cradle slot.

19

CRD 2700-4200E

Configure for use with the PPT 2700/PPT2800 Terminal

The cradle can be used to synchronize the PPT 2700/PPT2800
using either Active Sync. Active Sync only allows one terminal to
connect to a host at a time. eConnect is a required control panel
applet that is installed in the terminal, and allows Active Sync or
any custom synchronization application to be launched when the
terminal is inserted into the cradle. eConn ect can al so be set up to
start a TCP/IP connection with the cradle, allowing any IP-based
application to communicate through the cradle.

When the PPT 2700/PP T2800 terminals are in serted in the cradle,
the cradle appears to be a direct-connect PPP service.

The cradle must be pro perly confi gured for use w ith the PPT 2700/
PPT2800 terminal. The configuration steps include:

• Configuring the CRD2700-4200E cradle for the PPT 2700/
PPT2800

• PPT 2700/PPT280 0 T erminal Co nfiguration (refer to the PPT
2700/PPT2800 PRGs)

• Configuring the hos t PC for t he CRD 2700-4200E c radle an d
for the PPT 2700 /PPT280 0 (refer to the PP T 2700/PP T2800
PRGs).

The ActiveSync Process

Prior to performing ActiveSync confirm that:

• CRD2700-4200E is properly connec ted /configured

• ActiveSync Service has been installed on the host PC with
network mode enabled

• The terminal has been ActiveSync’d with the host PC at least
once using a directly connected serial cradle

• eConnect is installed and configured on the terminal

20

Quick Reference

• A partnership has been established between the host PC
and the terminal by performing an ActiveSync with the host
PC using a directly connected serial cradle.

Once the CRD2700-4200E is properly connected, data
communication betwee n the PPT 2700/PPT 2800 terminal and the
host computer can take place.

Note: NAPT mode must be off for Active Sync to function.

Insert a terminal into the cradle or
a slot on an interconnected serial
cradle. This initiates the
communication between the
terminal and the host to
automatically ActiveSync the
terminal. All local sl ots in the cradle
operate simultaneously.

The cradle slot’s LED turns red,
then flashes green, indicating that
the host and terminal are communicating (when the terminal has
been properly inserted). Do not remove the terminal from the
cradle while the LED is flashing green, this disrupts
communication and data may be lost.

If the terminal is inserted into an interconnected serial cradle slot
while another terminal on the serial cradle chain is commun icating
with a host, the terminal waits (its LED remains red) until the first
terminal finishes communicating, then the slot’s LED turns green
until the terminal is remo ved from the slot. To remove the terminal,
pull it straight up from the cradle slot.

21

CRD 2700-4200E

Troubleshooting

Symptom Cause Suggested Action

LEDs do not light
when the cradle is
powered on.

LED does not light
when the terminal is
inserted.

Attempt by the
cradle to HotSync
the terminal failed.

The cradle’s LEDs
are flashing red.

LED on Power
Supply is off.

Cradle is not
receiving power.

Terminal is not
seated firmly in the
cradle, or the battery
is not properly
installed in the
terminal.

Terminal was
removed from the
cradle while the LED
was blinking green.

Active Error dialog
box on terminal.

The unit could not
configure itself, or it
has lost its lease on
its IP address.

Overcurrent
condition on power
supply.
Faulty cradle or
terminal.

Make sure the power supply is
securely connected and receiving
power.

Make sure the battery is properly
installed in the terminal, and reseat
the terminal in the cradle.

Replace the terminal in the cradle.
This allows the cradle to attempt
another synchronize.

Error dialog box must be cleared on
the terminal. Use the stylus to
press “OK” on the terminal’s
touchscreen.

Connect the unit to an Ethernet
network with a correctly functioning
DHCP server.

Remove floor power supply input
A/C voltage for 30 seconds, then
reapply power to establish the
proper powe r supply output
voltage.

22

Quick Reference

Regulatory Information

All Symbol devices are designed to be compliant with rules and regulations in
locations they are sold and will be labeled as required.

Any changes or modifications to Symbol Technologies equipment, not expressly
approved by Symbol Technologies, could void the user’s authority to operate the
equipment.

Power Supply

Note: Use only a Symbol-approved power supply 50-14000-109, output

Hinweis: Benutzen Sie nur eine Symbol Technologies genehmigt

Radio Frequency Interference Requirements

installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the

• Consult the dealer or an experienced radio/TV technician for help.

rated 8VDC and minimum 5A. The power supply is certified to
EN60950 with SELV outputs.

Stromversorgung50-14000-109 in den Ausgabe: 8VDC und minimum
5A. Die Stromversorgung ist bescheinigt nach EN60950 mit SELV
Ausgaben.

Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential

receiver is connected

23

CRD 2700-4200E

Radio Frequency Interference Requirements - Canada

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

CE Marking and European Union Compliance

Products intended for sale with the European Union are marked with the CE Mark which
indicates compliance to appl icable Directives and European Normes (EN).

Statement of Compliance

Symbol Technologies, Inc., hereby declares that this device is in compliance with all
the applicable Directives, 89/336/EEC, 73/23/EEC. A Declaration of Conformity may
be obtained from http://www2.symbol.com/doc/

24

Quick Reference

Warranty

(A) Warranty Symbol Technologies (hereafter “Seller”) hardware Products are warranted against defects in

workmanship and materials for a period of three (3) months from the date of shipment, unless otherwise
provided by Seller in writing, provided th e Product remains unm odified and is operate d under normal and
proper conditions. Warranty provisions and durations on software, integrated installed systems, Product
modified or designed to meet specific c us t om er specifications (“C us t om Products”), remanufac t ured
products, and reconditioned or upgrade d products, shall be as pro v ided in the applicable Product
specification in effec t a t the time of purchase or in the ac c om panying software licens e.

(B) Spare Parts Spare parts (i.e. parts, components, or subas s emblies sold by Seller f or use in the service
and maintenance of Products) are warranted against defec ts in w ork m anship and materia ls fo r a period of
thirty (30) d ay s fr om t he d ate of sh ipm ent . S p ar e par t s ma y be n ew o r or i gin at e f ro m r et urne d uni t s un der th e
conditions set forth in subsection D below.

(C) Repair of Symbol-branded hardware For repairs on Symbol-branded hardware Produ c ts under this
Agreement, including repairs covered by warranty, the repair services provided are warranted against defects
in workmanship and materials on the repaired component of the Product for a period of thirty (30) days from
the shipment date of the repaired Product, or until the end of the original warranty period, whichever is longer.

(D) Product Service Products may be serviced or manufactured with parts, components, or subassemblies
that originate from returned products an d t hat have been tested as m eeting applicable sp ec if ic at ions for
equivalent new material and Products. The sole obligation of Seller for defective hardware Products is limited
to repair or replacement (at Seller’s option) on a “return to service depot” basis with prior Seller authorization.
Customer is responsible for shipment to the Seller and assumes all costs and risks associated with this
transportation; retu rn shipment to the Customer will be at Seller's ex pense. Customer sha ll be responsible
for return shipmen t charges for product ret urned where Seller de te rm ines there is no defect (“N o Defect
Found”), or for product returned that Sell er determines is not elig ible for warranty repair. No charge will be
made to Buyer for replacement parts for warranty repairs. Seller is not responsible for any damage to or loss
of any software programs, data or removable data storage media, or th e restoration or reinstall at ion of any
software programs or data other than the software, if any, installed by Seller during manufacture of the
Product.

(E) Original Warranty Period Except for the warranty applying solely to the repaired component arising from
a repair service as provided in Section C above, the aforementioned provisions do not extend the original
warranty period of any Product that had either been repaired or replaced by Seller.

(F) Warranty Provisions The above warranty provisions shall not apply to any Produc t (i) which has been
repaired, tampered with, altered or modified, except by Seller’s authorized service personnel; (ii) in which the
defects or damage to th e Product result from norm al wear and tear, misuse, negl igence, improper storage,
water or other liquids, battery leakage, use of parts or accessories not approved or supplied by Symbol, or
failure to perform operator handling an d s c heduled maintenanc e instructions supplied by Seller; (iii) which
has been subjected to unusual physical or electrical stress, abuse, or accident, or forces or exposure beyond
normal use within the specified operational and environmental parameters set forth in the applicable Product
specification; nor shall the above warranty provisions apply to any expendable or consumable items, such as
batteries, supplied with the Product.

EXCEPT FOR THE W ARRA NTY OF TI TLE A ND THE EXPRE SS W ARRAN TIES STATED ABOVE, SELLER
DISCLAIMS ALL WARRANTIES ON PRODUCTS FURNISHED HEREUNDER INCLUDING ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED
WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A L IMITATION ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, FOR
SUCH PRODUCTS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT
APPLY.

The stated express warranties are in lieu of all obligations or liabilit ies on the part of Seller for dam ages,
including bu t not limi ted to , spe cial , indi rect or co nseq uent ial da mages aris ing ou t of or i n conn ect ion wi th the
use or performance of the Product or service. Seller’s liability for damages to Buyer or others resulting from
the use of any Product or service furnished hereunder shall in no way exceed the purchase price of said
Product or the fair market value of said serv ic e, ex c ept in instances of injury to persons or property.

25

Service Information

Before you use the unit, it must be configured to operate in your facility’s network and
run your applications.

If you have a problem running your unit or using your equipment, contact your facility’s
Technical or Systems Support. If there is a problem with the equipment, they will
contact the Symbol Support Center::

United States

United Kingdom 0800 328 2424 Asia/Pacific [phone]
Australia 1-800-672-906 Austria/Österreich 1-505-5794-0
Denmark/Danmark 7020-1718 Finland/Suomi 9 5407 580
France 01-40-96-52-21 Germany/Deutchland 6074-49020
Italy/Italia 2-484441 Mexico/México 5-520-1835
Netherlands/Nederland 315-271700 Norway/Norge [phone]
South Africa 11-8095311 Spain/España 91 324 40 00

Sweden/Sverige 84452900 [phone]

Latin America
Sales Support

Europe/Mid-East
Distributor Operations

1

Customer support is available 24 hours a day, 7 days a week.

For the latest version of this guide go to: http://www.symbol.com/manuals.

1

1-800-653-5350
1-631-738-2400

1-800-347-0178 Inside US
[phone] Outside US

Contact local distributor or call
[phone]

Canada 905-629-7226

Inside Spain

Outside Spain

Revision A — December 2002

72-60779-01

Symbol T echnologies, Inc. One Symbol Plaza, Holtsville, N.Y. 11742-1300