Symantec System Recovery Instruction Manual
Symantec™ System Recovery 2011 User's Guide
Windows Edition
Symantec System Recovery 2011 User's Guide
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■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system
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Contents
Technical Support ..... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 4
Chapter 1 Introducing Symantec™ System Recovery 2011 ... ..... .. 17
About Symantec System Recovery .... .... . .... . .... . .... ..... ..... .... . .... . .... .... 17
About the components of Symantec System Recovery . .... . .... . .... ..... ..... 18
What is new in Symantec System Recovery 2011 . .... ..... ..... .... . .... . .... . . 19
Accessing Help & Support for Symantec System Recovery . ..... .... . .... . ... 20
Sending your feedback regarding Symantec System Recovery
2011 .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 21
Chapter 2 Installing Symantec System Recovery .... . .... . .... . .... ..... .... 23
Before you install Symantec System Recovery . ..... .... . .... . .... . .... ..... ..... 23
System requirements for Symantec System Recovery ... ..... ..... .... . . 23
About supported file systems and removable media . .... . .... . .... ..... . 26
About the availability of features in Symantec System
Recovery . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 26
About the trial version of Symantec System Recovery . . .... . .... ..... .. 28
Installing Symantec System Recovery . .... . .... . .... . .... ..... ..... .... . .... . .... . . 29
Custom Install options ... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... .... 30
Completing the installation of Symantec System Recovery . ..... ..... . 31
Activating Symantec System Recovery after the trial
period ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... 33
Updating Symantec System Recovery with LiveUpdate ... . .... . .... ..... ..... 33
About uninstalling Symantec System Recovery ... . .... ..... ..... .... . .... . .... . 34
Chapter 3 Ensuring the recovery of your computer . ..... ..... .... . .... . ... 35
About ensuring the recovery of your computer . .... . .... ..... ..... .... . .... . .... 35
About testing Symantec System Recovery Disk . .... . .... . .... ..... ..... .... . .... 36
Testing Symantec System Recovery Disk ... . .... ..... ..... .... . .... . .... .... 36
Creating a custom Symantec System Recovery Disk ... . .... . .... . .... ..... ..... 37
About updating Symantec System Recovery Disk on USB . . .... . .... . .. 40
Symantec System Recovery Disk creation settings ... ..... .... . .... . .... . 40
Optional settings for Symantec System Recovery Disk ... ..... .... . .... . 41
Contents8
Chapter 4 Getting Started ... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .. 43
How to use Symantec System Recovery ..... .... . .... . .... . .... ..... ..... .... . .... . 43
Starting Symantec System Recovery .... . .... . .... ..... ..... .... . .... . .... . .... ..... 45
Configuring Symantec System Recovery default options ... ..... .... . .... . ... 45
Setting up general backup options .... . .... . .... . .... ..... ..... .... . .... . .... .. 46
Adjusting the effect of a backup on computer performance .... ..... ... 48
About enabling network throttling ... ..... .... . .... . .... ..... ..... .... . .... . .. 48
Adjusting default tray icon settings . .... . .... . .... . .... ..... ..... .... . .... . ... 49
About managing file types and file extensions ... ..... .... . .... . .... ..... .. 50
About using unique names for external drives . .... . .... . .... ..... ..... .... 53
Configuring default FTP settings for use with Offsite Copy ... ..... .... 54
Logging Symantec System Recovery messages ... . .... . .... ..... ..... .... . 56
Enabling email notifications for product (event) messages .... . .... .... 58
Setting up your first backup using Easy Setup . .... . .... ..... ..... .... . .... . .... . 60
Hiding or showing the Advanced page .... . .... ..... ..... .... . .... . .... ..... ..... ... 60
Chapter 5 Best practices for backing up your data . .... . .... . .... . .... ..... 63
About backing up your data .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . . 63
About choosing a backup type . . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . . 64
What to do before you back up . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 64
What to do during a backup .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... .. 66
What to do when a backup is finished . .... . .... ..... ..... .... . .... . .... . .... ..... .. 67
Tips for running defined backups . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 68
Viewing the properties of a backup job . .... . .... . .... ..... ..... .... . .... . .... ..... . 69
About selecting a backup destination ..... .... . .... . .... . .... ..... ..... .... . .... . ... 69
About backing up dual-boot computers . ..... .... . .... . .... . .... ..... ..... .... . .... 71
Chapter 6 Backing up entire drives . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 73
About defining a drive-based backup ... .... . .... . .... . .... ..... ..... .... . .... . .... . 73
Defining a drive-based backup ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 74
Drives options . ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 75
Related drives options .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 75
Recovery point type options ... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . . 76
Backup destination options ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 77
Offsite Copy Settings options . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . . 78
Recovery point options ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 79
Advanced Scheduling options . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .. 81
About files that are excluded from drive-based backups ... ..... ..... ... 82
About network credentials ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 83
About running command files during a backup ... . .... . .... ..... ..... .... . 83
Command files options ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .. 84
Advanced options for drive-based backups ... . .... . .... ..... ..... .... . .... . . 86
Backup time options ... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .. 91
Compression levels for recovery points .... .... . .... . .... . .... ..... ..... .... . .... . . 92
Running a one-time backup from Symantec System Recovery . .... ..... .... 93
About running a one-time backup from Symantec System Recovery
Disk ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ... 94
Running a one-time backup from Symantec System Recovery
Disk ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 95
About Offsite Copy ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ... 100
How Offsite Copy works . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 100
About using external drives as your offsite copy
destination .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 101
About using a network server as your offsite copy
destination .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 103
About using an FTP server as your offsite copy destination .... .... . . 104
Chapter 7 Backing up files and folders .... .... . .... . .... . .... ..... ..... .... . .... . . 107
About backing up files and folders . ..... ..... .... . .... . .... ..... ..... .... . .... . .... 107
Backing up files and folders . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 107
9Contents
Chapter 8 Running and managing backup jobs . .... ..... .... . .... . .... . .... 117
Running an existing backup job immediately .... . .... . .... . .... ..... ..... .... . . 117
Running a backup with options . . .... . .... ..... ..... .... . .... . .... . .... ..... .. 118
Adjusting the speed of a backup . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 120
Stopping a backup or a recovery task ... . .... . .... . .... ..... ..... .... . .... . .... . .. 120
Verifying that a backup is successful . .... ..... ..... .... . .... . .... . .... ..... ..... .. 121
Editing backup settings . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 122
Enabling event-triggered backups ... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 122
General Event Trigger options .... ..... .... . .... . .... . .... ..... ..... .... . .... . 123
Trigger Application options .... .... . .... . .... . .... ..... ..... .... . .... . .... . .... 123
About ThreatCon Response ... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . 124
Configuring ThreatCon Response for a backup job .... . .... . .... ..... ... 124
ThreatCon Response options .... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 125
Editing a backup schedule ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... .. 126
Turning off a backup job ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... .... 126
Deleting backup jobs . .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 126
Adding users who can back up your computer .... ..... .... . .... . .... . .... ..... . 127
Configuring access rights for users or groups ... ..... ..... .... . .... . .... . .... .. 127
Contents10
Chapter 9 Backing up remote computers from your
computer . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 129
About backing up other computers from your computer .... . .... ..... ..... . 129
Adding remote computers to the Computer List ... .... . .... . .... . .... ... 130
Adding local computers to the Computer List ... . .... ..... ..... .... . .... . . 131
Removing a computer from the Computer List . .... . .... . .... . .... ..... .. 131
About deploying the Symantec System Recovery Agent .... ..... .... . .... . .. 131
Preparing acomputer in a workgroup environment to deploythe
agent ... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 132
Deploying the Symantec System Recovery Agent ... ..... ..... .... . .... . 133
Manually installing the Symantec System Recovery Agent . . .... . .... 134
Granting rights to domain users on Windows 2003 SP1
servers ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 135
About the Symantec System Recovery Agent ..... .... . .... . .... . .... ..... ..... 135
Using the Symantec System Recovery Agent ..... ..... .... . .... . .... . .... 136
About managing the Symantec System Recovery Agent through
Windows Services ... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .. 136
Best practices for using services ... .... . .... . .... . .... ..... ..... .... . .... . .... . .... 137
Opening Windows services . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 138
About startingor stoppingthe Symantec System Recovery Agent
service ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 139
Starting or stopping the Symantec System Recovery Agent
service ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 140
Setting uprecovery actionswhen the Symantec System Recovery
Agent does not start . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 140
About viewing Symantec System Recovery Agent dependencies .. ..... .. 141
Viewing Symantec System Recovery Agent dependencies ..... .... . .. 142
About controlling access to Symantec System Recovery . .... . .... ..... ..... 142
Adding users and groups ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 143
Changing permissions for a user or a group ... . .... . .... . .... ..... ..... ... 144
Removing a user or a group . ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .. 144
Running Symantec System Recovery using different user
rights ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... 145
Chapter 10 Monitoring the status of your backups .... .... . .... . .... . .... .. 147
About monitoring backups . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . 147
Rescanning a computer’s hard disk . . .... . .... . .... ..... ..... .... . .... . .... . . 148
About the icons on the Home page .... . .... ..... ..... .... . .... . .... . .... ..... .... . . 148
About the icons on the Status page . ..... .... . .... . .... ..... ..... .... . .... . .... . ... 150
Configuring Symantec System Recovery to send SNMP traps . ..... .... . .. 155
About theSymantec SystemRecovery ManagementInformation
Base . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 156
About customizing the status reporting of a drive (or file and folder
backups) .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 156
Customizing the status reporting of a drive (or file and folder
backups) .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 157
Viewing drive details .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... 158
Improving the protection level of a drive ... . .... . .... . .... ..... ..... .... . .... . .. 158
About using event log information to troubleshoot problems . .... ..... .... 161
Chapter 11 Exploring the contents of a recovery point . . .... ..... ..... .. 163
About exploring recovery points ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 163
Exploring a recovery point through Windows Explorer ..... .... . .... . .... . .. 164
Mounting a recovery point from Windows Explorer . . .... . .... ..... .... 165
Opening and restoring files within a recovery point . .... . .... . .... . .... ..... . 165
About configuring a backup to create searchable recovery
points ... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . 167
Dismounting a recovery point drive ... .... . .... . .... . .... ..... ..... .... . .... . .... . 167
Viewing the drive properties of a recovery point .... . .... ..... ..... .... . .... . . 167
Recovery point drive properties . .... ..... ..... .... . .... . .... . .... ..... ..... .. 168
Chapter 12 Managing backup destinations . . .... . .... ..... ..... .... . .... . .... . .. 171
11Contents
About backup destinations ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 172
About backup methods . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . 172
About drive-based backups .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . 172
About file and folder backups ... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 173
Cleaning up old recovery points . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 174
Deleting a recovery point set . .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 175
Deleting recovery points within a set .... ..... .... . .... . .... ..... ..... .... . .... . .. 175
Making copies of recovery points .... . .... . .... . .... ..... ..... .... . .... . .... ..... .. 177
Source options .... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 178
Destination Location options .... . .... . .... . .... ..... ..... .... . .... . .... ..... .. 180
Copy recovery point options . ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 181
Defining a virtual conversion job . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... . 183
Source options .... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 185
Virtual Disks Destination options . .... ..... ..... .... . .... . .... . .... ..... ..... 186
General Options properties . .... . .... . .... ..... ..... .... . .... . .... ..... ..... ... 188
Conversion Time options .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .. 190
Running an existing virtual conversion job immediately ... . .... . .... . .... .. 192
Viewing the properties of a virtual conversion job . .... . .... ..... ..... .... . ... 192
Viewing the progress of a virtual conversion job . .... . .... ..... ..... .... . .... . 192
Editing a virtual conversion job . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... 193
Deleting a virtual conversion job ... ..... .... . .... . .... . .... ..... .... . .... . .... . .... 193
Contents12
Running a one-time conversion of a physical recovery point to a
virtual disk .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... .. 194
Source options .... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 195
Virtual Disks Destination options . .... ..... ..... .... . .... . .... . .... ..... ..... 198
General Options properties . .... . .... . .... ..... ..... .... . .... . .... ..... ..... ... 200
About managing file and folder backup data ..... ..... .... . .... . .... . .... ..... .. 202
Viewing how much file and folder backup data is stored .... ..... .... . 203
Limiting the number of file versions to keep .... . .... . .... ..... ..... .... . . 203
Manually deleting files from your backups of files and
folders .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 203
Finding versions of a file or folder . . .... ..... ..... .... . .... . .... ..... ..... ... 204
Automating the management of backup data .... .... . .... . .... . .... ..... .... . .. 204
Moving your backup destination . . .... . .... . .... ..... .... . .... . .... . .... ..... ..... . 205
Chapter 13 Recovering files, folders, or entire drives .... .... . .... . .... . .. 207
About recovering lost data . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 207
Recovering files and folders by using file and folder backup data .... ..... 208
Recovering files and folders by using a recovery point ..... ..... .... . .... . ... 209
Select Recovery Point options .... ..... .... . .... . .... ..... ..... .... . .... . .... . . 210
Recover My Files options . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . . 212
About opening files and folders stored in a recovery point .... . .... . .... ... 213
About finding the files or folders you want ... ..... ..... .... . .... . .... . .... ..... . 213
Recovering a secondary drive . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 213
Recover My Computer options .... ..... .... . .... . .... . .... ..... ..... .... . .... . 214
Customizing the recovery of a drive . .... . .... . .... . .... ..... ..... .... . .... . .... . .. 216
Recovery Point to Restore options ..... .... . .... . .... . .... ..... ..... .... . .... 217
Recovery options . .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ... 218
About restoringa computerfrom a remote location by using LightsOut
Restore ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . . 220
About setting up and using LightsOut Restore .... ..... .... . .... . .... . ... 220
Configuring LightsOut Restore ... . .... . .... . .... ..... .... . .... . .... . .... ..... . 222
Chapter 14 Recovering a computer ... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . . 227
About recovering a computer .... . .... ..... ..... .... . .... . .... . .... ..... .... . .... . ... 227
Booting a computer by using the Symantec System Recovery
Disk .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 228
Configuring a computer to start from a CD/DVD or a USB
device ... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... 229
Preparing to recover a computer by checking the hard disk for
errors ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 230
Recovering a computer ... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ... 231
Select a Recovery Point to Restore options ... . .... . .... . .... ..... ..... .... 233
Drives to Recover options ... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ... 235
Recovering a computer from a virtual disk file . .... . .... ..... ..... .... . .... . ... 238
Recovery Options ... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 240
About recovering to a computer with different hardware . . .... ..... ..... ... 243
How to use Restore Anyware ... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 243
Recovering a computer through Restore Anyware ..... ..... .... . .... . .. 244
Recovering files and folders by using Symantec System Recovery
Disk ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 246
Select Recovery Point options .... ..... .... . .... . .... ..... ..... .... . .... . .... . . 247
Exploring files and folders on your computer by using Symantec
System Recovery Disk ... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 249
About using the networking tools in Symantec System Recovery
Disk .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 249
Starting networking services . .... . .... . .... ..... ..... .... . .... . .... . .... ..... . 249
Using the pcAnywhere thin host for a remote recovery . .... ..... ..... 250
Mapping anetwork drivefrom withinSymantec SystemRecovery
Disk .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... . 252
Configuring network connection settings .... . .... . .... . .... ..... ..... .... . 253
Viewing the properties of a recovery point ... . .... . .... . .... ..... ..... .... . .... . 255
Recovery Point Properties . . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .... 255
Viewing the properties of a drive within a recovery point .... . .... . .... . .... 256
Driver properties within a recovery point .... . .... . .... . .... ..... ..... .... 257
About the Support Utilities ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 258
13Contents
Chapter 15 Copying a hard drive . ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 259
About copying a hard drive .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 259
Preparing to copy a hard drive ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 259
Copying one hard drive to another hard drive . . .... ..... ..... .... . .... . .... .... 261
Advanced options ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... .... 262
Chapter 16 Using the Symantec System Recovery Granular
Restore Option . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 265
About the Symantec System Recovery Granular Restore Option . .... . .... 266
Best practices when you create recovery points for use with the
Granular Restore Option . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .. 266
How to identify drives for backup . .... . .... ..... ..... .... . .... . .... . .... ..... 267
Starting the Granular Restore Option . .... . .... . .... . .... ..... ..... .... . .... . .... . 268
What you can do with the Granular Restore Option . .... . .... ..... ..... .... . . 268
Opening a specific recovery point .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 269
Open Recovery Points options ... . .... ..... ..... .... . .... . .... ..... ..... .... . .. 270
Restoring a mailbox . .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 270
Restoring an email folder ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 271
Contents14
Restoring an email message ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .... . 272
Restoring SharePoint documents ... ..... .... . .... . .... ..... ..... .... . .... . .... . ... 273
Restoring files and folders .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... .. 274
Appendix A Using a search engine to search recovery
points ... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 277
About using a search engine to search recovery points .... . .... . .... ..... ... 277
Enabling search engine support . .... . .... . .... . .... ..... ..... .... . .... . .... ..... ... 277
Installing Google Desktop ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 278
Enabling Google Desktop support .... ..... ..... .... . .... . .... . .... ..... ..... . 279
Enabling search engine support for a backup job ... . .... . .... . .... ..... . 279
Recovering files using Google Desktop's Search Desktop feature . . .... . .. 280
Tips for finding a file using Google Desktop ... ..... .... . .... . .... . .... .... 280
Appendix B Backing up databases using Symantec System
Recovery . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 283
About backing up databases using Symantec System Recovery . . .... . .... 283
About backing up VSS-aware databases using Symantec System
Recovery ... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... . 283
About backing up non-VSS-aware databases using SymantecSystem
Recovery ... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... . 284
About creating a cold backup manually using Symantec System
Recovery or Symantec System Recovery Disk . .... . .... ..... ..... .. 285
About creating a warm backup automatically using Symantec
System Recovery ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 286
Creating a hot backup using Symantec System Recovery .... . .... . ... 287
Appendix C Backing up Active Directory ... . .... . .... ..... ..... .... . .... . .... ..... .. 289
About the role of Active Directory ... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 289
Appendix D Backing up Microsoft virtual environments ..... ..... .... . .. 291
About backing up Microsoft virtual hard disks . . .... ..... .... . .... . .... . .... ... 291
About backing up and restoring Microsoft Hyper-V virtual
machines .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 292
Appendix E Using Symantec System Recovery 2011 and
Windows Server 2008 Core ... . .... . .... . .... ..... ..... .... . .... . . 295
About Symantec System Recovery 2011 and Windows Server 2008
Core . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... 295
Installing SymantecSystem Recovery2011 onWindows Server2008
Core using commands ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 296
Running a full install with GUI support . .... ..... ..... .... . .... . .... . .... .. 296
Running a full silent install with logging ... . .... . .... ..... ..... .... . .... . .. 297
Running an agent-only silent install with logging ... ..... ..... .... . .... . 297
Index . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 299
15Contents
Contents16
Chapter
Introducing Symantec™ System Recovery 2011
This chapter includes the following topics:
■ About Symantec System Recovery
■ About the components of Symantec System Recovery
■ What is new in Symantec System Recovery 2011
■ Accessing Help & Support for Symantec System Recovery
1
■ Sending your feedback regarding Symantec System Recovery 2011
About Symantec System Recovery
Symantec System Recovery is the gold standard in Windows® system recovery.
It allowsbusinesses to recover from systemloss or disasters in minutes, not hours,
or days.Symantec System Recovery provides fast, easy-to-use systemrestoration
to help IT administrators meet recovery time objectives. You can even perform
full bare metal recovery to dissimilar hardware and virtual environments for
servers, desktops, or laptops. It also provides the ability to recover systems in
remote, unattended locations.
Symantec System Recovery captures a recovery point of the entire live Windows
system. The backup includes theoperating system, applications, system settings,
files, and other items. The recovery point can be conveniently saved to various
media ordisk storage devices including SAN, NAS, DirectAttached Storage, RAID,
Blu-ray/DVD/CD, and so forth. When systems fail, you can quickly restore them
without the need for manual, lengthy, and error-prone processes.
You can manage Symantec System Recovery remotely using one of thefollowing:
Introducing Symantec™ System Recovery 2011
18
About the components of Symantec System Recovery
■ Another licensed copy of Symantec System Recovery
■ Symantec System Recovery Management Solution (sold separately)
Symantec System Recovery Management Solution is a centralized management
application. It provides IT administrators an at-a-glance view of system recovery
jobs across your entire organization. You can centrally deploy, modify, and
maintain recovery activities, jobs, and policies for local and remote systems. You
can also monitor real-time status and quickly resolve any problems that are
identified.
Symantec System Recovery integrates with Google™ Desktop and Backup Exec
Retrieve to enable recovery of your files without IT intervention.
Using theintegrated GranularRestoreOption, youcan quickly restore individual
Microsoft® Exchange emails, folders, and mailboxes.
See “About the components of Symantec System Recovery” on page 18.
See “What is new in Symantec System Recovery 2011 ” on page 19.
About the components of Symantec System Recovery
Symantec System Recovery includes two key components:the programitself, and
the Symantec System Recovery Disk.
Table 1-1
Symantec System Recovery program
(user interface)
Key product components
DescriptionKey component
The Symantec System Recovery program lets you define, schedule, and
run backups of your computer. When you run a backup,recovery points of
your computerare created. Youcan thenuse the recoverypoints to recover
your entire computer, or individual drives, files, and folders.
The Symantec System Recovery also lets you do the following:
■ Manage the size of the recovery point storage (backup destination) so
that youcan useyour computer'svaluable diskspace for other purposes.
■ Monitor the backup status of your computer to make sure that your
valuable data is backed up on a regular basis.
What is new in Symantec System Recovery 2011
19Introducing Symantec™ System Recovery 2011
Table 1-1
Key product components (continued)
DescriptionKey component
Symantec System Recovery Disk
The Symantec System Recovery Disk is used to start your computer in the
recovery environment. If your computer's operating system fails, use
Symantec System Recovery Disk to recover your system drive (the drive
where your operating system is installed).
Note: Depending on which version of the product you have purchased,
Symantec System Recovery Disk is either included on your product CD, or
as a separate CD. You should place the CD that contains Symantec System
Recovery Disk in a safe place.
See “About recovering a computer” on page 227.
See “About Symantec System Recovery” on page 17.
See “What is new in Symantec System Recovery 2011 ” on page 19.
What is new in Symantec System Recovery 2011
Symantec SystemRecovery includesmany enhancementsand new features. Refer
to thefollowing table for information about the latestfeatures and enhancements:
Note: Not all listed features are available in all versions of this product.
Table 1-2
Improved support for virtual formats
Improved platform support
What is new in Symantec System Recovery 2011
DescriptionFeature
Symantec System Recovery now includes
support for the following virtual platforms:
■ VMware ESX 4.1i
■ VMware ESX 4.1
■ Citrix XenServer 5.5 and 5.6
Symantec System Recovery now includes
support for the following platforms:
■ Microsoft Exchange Server 2010 SP1
■ Microsoft SharePoint 2010
■ Microsoft SQL Server 2008 R2
Introducing Symantec™ System Recovery 2011
20
Accessing Help & Support for Symantec System Recovery
Table 1-2
Create custom Symantec System Recovery
Disk on a USB device.
Use ISO image file for creating custom
Symantec System Recovery Disk.
Add 64-bit drivers to the custom Symantec
System Recovery Disk.
What is new in Symantec System Recovery 2011 (continued)
DescriptionFeature
Symantec SystemRecovery nowenables you
to create a custom Symantec System
Recovery Disk on a USB device.
Symantec SystemRecovery nowlets youuse
an Symantec System Recovery Disk ISO
image file directly for creating a custom
Symantec System Recovery Disk. Until now
you were required to extract the ISO image
file for creating a custom Symantec System
Recovery Disk.
You cannow add64-bit driversto thecustom
Symantec SystemRecovery Disk.The 64-bit
drivers areused onlyfor restoringa recovery
point of a 64-bit operating system on a
computer with different hardware.
Note: SymantecSystem RecoveryDisk does
not use 64-bit drivers for starting a
computer. To start a computer having a
64-bit operating system using Symantec
System Recovery Disk the equivalent 32-bit
drivers are required.
See “About Symantec System Recovery” on page 17.
See “About the components of Symantec System Recovery” on page 18.
Accessing Help & Support for Symantec System
Recovery
To learnmore about Symantec System Recovery, visit the Helpand Support page.
The Helpand Support page provides access to the product'sHelp system and the
User's Guide. It also includes access to the Symantec Knowledge Base where you
can find troubleshooting information.
To access Help & Support
Start Symantec System Recovery.
1
On the Help menu, click Help and Support.
2
See “About Symantec System Recovery” on page 17.
Sending your feedback regarding Symantec System Recovery 2011
See “What is new in Symantec System Recovery 2011 ” on page 19.
Sending your feedback regarding Symantec System
Recovery 2011
Please take a moment to share your feedback and ideas with Symantec regarding
Symantec System Recovery 2011.
To send feedback
Do one of the following:
◆
■ Click ShareYourIdeas in the upper-right cornerof the Symantec System
Recovery 2011 window.
■ On the Help menu, click Share Your Ideas.
See “About Symantec System Recovery” on page 17.
See “What is new in Symantec System Recovery 2011 ” on page 19.
21Introducing Symantec™ System Recovery 2011
Introducing Symantec™ System Recovery 2011
22
Sending your feedback regarding Symantec System Recovery 2011
Chapter
Installing Symantec System Recovery
This chapter includes the following topics:
■ Before you install Symantec System Recovery
■ Installing Symantec System Recovery
■ Updating Symantec System Recovery with LiveUpdate
■ About uninstalling Symantec System Recovery
2
Before you install Symantec System Recovery
Installation procedures might vary, depending on your work environment and
which installation options you choose. This chapter focuses on installing the full
version of Symantec System Recovery from the installation CD.
Before you install Symantec System Recovery, ensure that your computer meets
the system requirements. Review the Readme file on the installation CD for any
known issues.
See “System requirements for Symantec System Recovery” on page 23.
System requirements for Symantec System Recovery
The following table lists the system requirementsfor Symantec System Recovery
to function properly.
Installing Symantec System Recovery
24
Before you install Symantec System Recovery
Table 2-1
Operating system
RAM
Minimum system requirements
Minimum requirementsComponent
The following Windows 32-bit or 64-bit operating systems are
supported:
■ Windows 7 (all editions)
■ Windows Vista Home Basic
■ Windows Vista Home Premium
■ Windows Vista Ultimate
■ Windows Vista Business
■ Windows Vista Enterprise
■ Windows XP Professional/Home (SP2 or later)
■ Windows XP Media Center (SP2 or later)
■ Windows Server 2003
■ Windows Small Business Server 2003
■ Windows Server 2008, including SP1
■ Windows Server 2008 R2
■ Windows Essential Business Server 2008
■ Windows Small Business Server 2008
The following list indicates the memory requirements for each
component of Symantec System Recovery:
■ Symantec System Recovery Agent: 512 MB
■ Symantec System Recovery user interface and Recovery Point
Browser: 512 MB
■ Symantec System Recovery Disk: 1 GB (dedicated)
■ LightsOut Restore: 1 GB
Available hard disk
space
The following list indicates the hard disk space requirements for
Symantec System Recovery and other items:
■ When you install the entire product: Up to 430 MB is required
for a full install, depending on the language of the product you
select.
■ Microsoft .NET Framework 2.0: 280 MB of hard disk space is
required for 32-bit computers, and 610 MB is requiredfor 64-bit
computers.
■ Recovery points: Sufficient hard disk space on a local hard disk
or network server for storing recovery points.
The size of recovery points depends on the amount of data you
have backed up and the type of recovery point that is stored.
■ LightsOut Restore: 2 GB
Before you install Symantec System Recovery
25Installing Symantec System Recovery
Table 2-1
CD-ROM or
DVD-ROM drive
Software
Virtual platforms
(for converted
recovery points)
Minimum system requirements (continued)
Minimum requirementsComponent
The drive can be any speed, but it must be capable of being used as
the startup drive from the BIOS.
Symantec System Recovery uses Gear Software technology. To
verify that your CD writer or DVD writer is compatible, visit the
Gear Software Web site.
http://www.gearsoftware.com
You canlook upinformation aboutyour writerif youknow thename
of the manufacturer and model number of your writer.
The Microsoft .NET Framework 2.0 or later is required to run
Symantec System Recovery.
If .NET Framework is not already installed, you are prompted to
install it after Symantec System Recovery is installed and your
computer is restarted.
If you want to be able to restore email using the Granular Restore
Option, you must have Microsoft Outlook 2003, 2007, or 2010
installed.
The following virtual platforms are supported:
■ VMware Workstation 4, 5, 6, and 6.5
■ VMware ESX 3.0, 3.5, 4.0, and 4.1
■ VMware ESX 3.5i , 4.0i, and 4.1i
■ VMware Server 1
■ VMware GSX Server 3.x (replaced by VMware Server)
■ Microsoft Virtual Server 2005 R2 and later
■ Microsoft Hyper-V 1.0 and 2.0
■ Citrix XenServer 5.5
Note: Windows 2000 Server/AdvancedServer, andWindows SmallBusiness Server
2000 are not supported in Symantec System Recovery 2011. You can still use
Backup Exec System Recovery 8.5 on these versions of Windows 2000. You can
also perform backup and restorefunctions remotelyon Windows 2000 computers
using Symantec System Recovery 2011 or Symantec System Recovery 2011
Management Solution.
See “About supported file systems and removable media ” on page 26.
Installing Symantec System Recovery
26
Before you install Symantec System Recovery
About supported file systems and removable media
Symantec System Recovery supports the following file systems and removable
media:
Supported file
systems
Symantec System Recovery supports the following file systems:
■ FAT16, FAT16X
■ FAT32, FAT32X
■ NTFS
■ GUID partition table (GPT)
■ Dynamic disks
■ Linux Ext2, Linux Ext3
■ Linux swap partitions
Note: You must decrypt encrypted NTFS drives before you attempt to
restore them. You cannot view the files that are in a recovery point for an
encrypted NTFS drive.
Removable
media
You cansave recovery points locally (that is, on the same computer where
Symantec System Recovery is installed). Or, you can save recovery points
to most Blu-ray, DVD-R(W), DVD+RW, CD-R, and CD-RW recorders. You
can find an updated list of supported drives on the Gear Software Web
site.
http://www.gearsoftware.com
Symantec System Recovery also lets you save recovery points to most
USB devices, 1394 FireWire devices, REV, Jaz, Zip drives, and
magneto-optical devices.
See “System requirements for Symantec System Recovery” on page 23.
About the availability of features in Symantec System Recovery
Symantec System Recovery is packaged to meet various markets. Some features
might not be available, depending on the product you have purchased. However,
all features are documented. You should be aware of which features are included
with the version of the product you have purchased. If a feature is not accessible
in the product user interface, it is likely not included with your version of the
product.
Refer tothe Symantec Web site for information about the featuresthat areincluded
with your version of Symantec System Recovery.
See “About Symantec System Recovery Basic Edition” on page 27.
Before you install Symantec System Recovery
About Symantec System Recovery Basic Edition
The following features are not available in Symantec System Recovery Basic
Edition. If you want to use these features,upgrade to the full version of Symantec
System Recovery.
27Installing Symantec System Recovery
Table 2-2
Centralized manageability
Recovery point sets
Blu-ray/DVD/CD support
LightsOut Restore
Recovery point indexing
Disabled features
DescriptionDisabled feature
Allows Symantec System Recovery Management Solution
to remotely monitor and manage installations of Symantec
System Recovery that are found on a network. It also
includes the ability to remotely back up and recover data.
Captures aninitial, fullbackup ofa drive. Additional backups
only capture the changes that were made to data on the
drive since the full backup was performed. Without this
feature, you can create only independent recovery points
(full backups) of a drive.
Copies allcontents of one hard drive to a second harddrive.Copy My Hard Drive Wizard
Backs up your computer directly to Blu-ray, DVD, or CD
media. Or, copy recovery points to Blu-ray, DVD, or CD
media.
Restores a computer from a remote location, regardless of
the state of the computer, provided that its file system is
intact.
Lets a search engine index all of the file names that are
contained ineach recoverypoint. Byindexing thefile names,
you can then use your search engine to locate the files to
restore.
Google Desktop™ support
Backup Exec Retrieve
support
File and folder backup
Offsite Copy
Searches for and recovers the files that are stored in
recovery points by using Google Desktop.
Searches for and recovers the files that are stored in
recovery points by using Backup Exec Retrieve.
Limits your backup to include a selected set of files or
folders.
Copies your recovery points and stores them at one or two
locations.
You canenable these features by purchasing an upgradelicense for the full version
of Symantec System Recovery.
Installing Symantec System Recovery
28
Before you install Symantec System Recovery
Symantec System Recovery Basic Edition may not be available in all regions. For
more information, or to purchase an upgrade license, contact your local reseller.
http://www.symantec.com/backupexec/
See “Aboutthe availability of features inSymantec System Recovery” on page 26.
See “About the trial version of Symantec System Recovery ” on page 28.
About the trial version of Symantec System Recovery
If you choose to delay installation of the license key, all features in Symantec
System Recovery remain enabled during the 60-day trial period.
However, you cannot use Symantec System Recovery Disk, a component of
Symantec System Recovery, during the trial period.
You needa valid license key to use thefollowing key features of Symantec System
Recovery Disk:
■ Back Up My Computer wizard
See “Aboutrunning a one-time backup from Symantec SystemRecovery Disk”
on page 94.
■ Recover My Computer wizard, which lets you useRestore Anyware to restore
a virtual disk (.vmdk or .vhd) back to a physical computer that has different
hardware.
See “About recovering to a computer with different hardware” on page 243.
The trial period of Symantec SystemRecovery begins when you do any one of the
following in the software:
■ Define a drive-based or file and folder backup.
■ Recover a computer.
■ Copy a drive.
■ Consolidate incremental recovery points.
■ Run a drive-based backup or file and folder backup.
■ Define a scheduled convert to virtual disk job.
■ Run a scheduled convert to virtual disk job.
■ Define a one time convert to virtual disk job.
■ Define a drive-based or file and folder backup.
■ Recover a computer.
■ Consolidate incremental recovery points.
Installing Symantec System Recovery
■ Run a drive-based or file and folder backup.
If you use the product in trial mode,it expires after 60 days. However, all features
are enabled until the end of the trial period, at which time you must purchase the
product or uninstall it. You can purchase a license at any time (even after the trial
period expires) without reinstalling the software.
Note: If this product came already installed from a computer manufacturer, your
trial period could be as long as 90 days. The product licensing or activation page
in the installation wizard indicates the duration of your trial period.
See “Activating Symantec System Recovery after the trial period” on page 33.
Installing Symantec System Recovery
Before you begin, you should review the system requirements for installing
Symantec System Recovery.
See “System requirements for Symantec System Recovery” on page 23.
29Installing Symantec System Recovery
Note: During the installation process, you might be required to restart the
computer. Youshould ensure proper functionality of the computerafter it restarts.
To do so, log on again using the same user credentials that you used to log on
when you installed Symantec System Recovery.
Warning: The Symantec System Recovery Disk provides the tools that you need
to recover your computer. The Symantec System Recovery Disk may be included
on yourproduct CD or on a separate CD,depending on your version of the product.
Store the CD in a safe place.
To install Symantec System Recovery
Log onto your computer using either the Administrator account oran account
1
with administrator privileges.
Insert the Symantec System Recoveryproduct CD into the media drive of the
2
computer.
The installation program should start automatically.
Installing Symantec System Recovery
30
Installing Symantec System Recovery
3
4
5
6
If the installation program does not run, type the following command at a
command prompt:.
<drive>:\browser.exe
where <drive> is the drive letter of your media drive.
In the CD browser panel, click Install Symantec System Recovery.
In the License Agreement panel, read the license agreement, and then click
I accept the terms in the license agreement.
Do one of the following:
■ In theLicense Agreement panel, click InstallNow to begin theinstallation.
■ In the License Agreement panel, click Custom Install, select the options
you want installed, and then click Install Now.
Note: Deselect any of the options you do not want to install at this time.
You can install them later by modifying the Symantec System Recovery
program using the Windows Add or Remove Programs tool.
See “Custom Install options” on page 30.
Click Finish to complete the installation.
7
Remove the product CD from the media drive, and then click Yes to exit the
8
installation wizard and restart the computer.
If you click No, you cannot run Symantec System Recovery until after you
restart your computer.
See “Completing the installation of Symantec System Recovery” on page 31.
Custom Install options
The following table describes the options that are available on the CustomSetup
panel.
Table 2-3
Backup and Recovery Service
Recovery Point Browser
Custom Install options
DescriptionOptions
Installs the primary service that is required
to back up or recover your computer.
Enables you to browse, mount, copy, verify,
and restore files and folders using recovery
points.
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