Symantec PC ANYWHERE SOLUTION V 12.5 SP2, PCANYWHERE SOLUTION 12.5 SP2 - V1.0, PC ANYWHERE SOLUTION V 12.5 User Manual
Symantec pcAnywhere
Solution™ User Guide
Version 12.5
Symantec pcAnywhere Solution™ User Guide
The softwaredescribed inthis bookis furnishedunder alicense agreementand maybe used
only in accordance with the terms of the agreement.
Documentation version 12.5
Legal Notice
Copyright © 2008-2010 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo are trademarks or registered trademarks of Symantec
Corporation or its affiliates in the U.S.and other countries. Other namesmay betrademarks
of their respective owners.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation/reverse engineering. No part of this document
may be reproduced in any form by any means without prior written authorization of
Symantec Corporation and its licensors, if any.
THE DOCUMENTATIONISPROVIDED "ASIS" AND ALLEXPRESS OR IMPLIEDCONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,
ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO
BE LEGALLYINVALID.SYMANTEC CORPORATIONSHALLNOT BELIABLEFOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,
PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED
IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
The LicensedSoftware andDocumentation aredeemed to be commercial computer software
as definedin FAR 12.212 and subject to restricted rights as defined in FAR Section52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in
Commercial Computer Software or Commercial Computer Software Documentation", as
applicable, and any successor regulations. Any use, modification, reproduction release,
performance, displayor disclosure of the Licensed Software and Documentation by the U.S.
Government shall be solely in accordance with the terms of this Agreement.
Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014
http://www.symantec.com
Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality.The Technical Support group also creates content forour online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. Forexample, theTechnical Supportgroup works with Product Engineering
and SymantecSecurity Response to provide alerting services andvirus definition
updates.
Symantec’s maintenance offerings include the following:
■ A range of support options that give you the flexibility to select the right
amount of service for any size organization
■ Telephone and Web-based support that provides rapid response and
up-to-the-minute information
■ Upgrade assurance that delivers automatic software upgrade protection
■ Global support that is available 24 hours a day, 7 days a week
■ Advanced features, including Account Management Services
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/techsupp/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in caseit isnecessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes
Licensing and registration
If yourSymantec product requires registration or a license key, accessour technical
support Web page at the following URL:
www.symantec.com/techsupp/
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/
Customer Service is available to assist with the following types of issues:
■ Questions regarding product licensing or serialization
■ Product registration updates, such as address or name changes
■ General product information (features, language availability, local dealers)
■ Latest information about product updates and upgrades
■ Information about upgrade assurance and maintenance contracts
■ Information about the Symantec Buying Programs
■ Advice about Symantec's technical support options
■ Nontechnical presales questions
■ Issues that are related to CD-ROMs or manuals
Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement,
please contact the maintenance agreement administration team for your region
as follows:
contractsadmin@symantec.comAsia-Pacific and Japan
semea@symantec.comEurope, Middle-East, and Africa
supportsolutions@symantec.comNorth America and Latin America
Additional enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and
global insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
These solutions provide early warning of cyber attacks, comprehensive threat
analysis, and countermeasures to prevent attacks before they occur.
Symantec EarlyWarning Solutions
These servicesremove theburden ofmanaging andmonitoring securitydevices
and events, ensuring rapid response to real threats.
Managed Security Services
Symantec Consulting Services provide on-site technical expertise from
Symantec andits trustedpartners. SymantecConsulting Servicesoffer avariety
of prepackaged and customizable options that include assessment, design,
implementation, monitoring,and management capabilities. Each is focused on
establishing andmaintaining the integrity and availability of your IT resources.
Consulting Services
Educational Services provide a full array of technical training, security
education, security certification, and awareness communication programs.
Educational Services
To access more information about Enterprise services, please visit our Web site
at the following URL:
www.symantec.com
Select your country or language from the site index.
Technical Support .......... ..... ..... ..... ..... .... ..... ..... ..... ..... ......... ..... ..... ..... ..... ......... ... 4
Chapter 1 Introducing pcA Solution .... ..... ......... ..... ..... ..... ..... .... ..... ..... 9
About pcAnywhere Solution . ..... ......... ..... ..... ..... ..... .... ..... ..... ..... ..... . 9
How pcAnywhere Solution works .... ..... ..... ..... ..... ......... ..... ..... ..... .... 10
Role-based security .... ..... ..... ..... ..... ......... ..... ..... ..... ..... .... ..... ..... ... 11
Platform differences ... ..... ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... ... 12
Chapter 2 Establishing remote connections .... ..... ..... ..... .... ..... ..... ... 15
Running a remote control session ... ..... ......... ..... ..... ..... ..... ......... ..... 16
Installing the pcAnywhere plug-in on managed computers .... .... ..... ..... 17
Setting platform-specific configuration options ... ..... ..... ......... ..... ..... . 17
Starting a remote control session .... ..... ..... ..... ..... ......... ..... ..... ..... .... 20
About VNC and RDP connections ..... ..... ..... ..... ..... .... ..... ..... ..... ..... ... 22
Connecting with VNC . ..... ..... .... ..... ..... ..... ..... ......... ..... ..... ..... ..... .... 22
Connecting with RDP .... ..... ..... ..... ......... ..... ..... ..... ..... .... ..... ..... ..... . 22
Advanced options .... ......... ..... ..... ..... ..... ......... ..... ..... ..... ..... ......... .. 23
Approve connection user states .... ..... ..... ..... ......... ..... ..... ..... ..... .... .. 24
Remote control options . ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... ..... . 24
Changing online options . ......... ..... ..... ..... ..... .... ..... ..... ..... ..... ......... . 26
Recording a remote session . ..... ..... ..... ......... ..... ..... ..... ..... .... ..... ..... . 28
Playing a recorded session . ..... ..... ..... .... ..... ..... ..... ..... ......... ..... ..... .. 29
Taking a snapshot ..... ..... ..... ..... ......... ..... ..... ..... ..... .... ..... ..... ..... .... 29
Starting a chat session .... ......... ..... ..... ..... ..... ......... ..... ..... ..... ..... .... 30
File transfer options ........ ..... ..... ..... ..... ......... ..... ..... ..... ..... .... ..... ... 31
Command queue options ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... ..... 32
Edit preferences while in Command Queue or File Transfer
mode .. ..... .... ..... ..... ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... .... 33
Ending a remote control session .... ..... ..... ......... ..... ..... ..... ..... ......... . 34
Chapter 3 Generating reports .... ..... ......... ..... ..... ..... ..... .... ..... ..... ..... ..... 37
About pcAnywhere reports .... ..... ..... ..... ..... ......... ..... ..... ..... ..... ....... 37
Report actions ..... ..... ..... ......... ..... ..... ..... ..... .... ..... ..... ..... ..... ......... 38
Viewing reports . ..... ..... ..... ......... ..... ..... ..... ..... .... ..... ..... ..... ..... ...... 39
Contents
Changing report parameters . ..... ......... ..... ..... ..... ..... ......... ..... ..... .... 39
pcAnywhere events ... ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... ..... .... 40
Chapter 4 Managing Access Server ... ..... ..... ..... ..... ......... ..... ..... ..... ..... 41
About Symantec pcAnywhere Access Server . ..... ..... ..... ..... ......... ..... .. 42
How the Access Server works ..... ......... ..... ..... ..... ..... .... ..... ..... ..... .... 42
About Access Server security .... ......... ..... ..... ..... ..... ......... ..... ..... ..... 43
About Access Server scalability ......... ..... ..... ..... ..... .... ..... ..... ..... ..... . 44
What you can do with the Access Server ... ..... ..... ..... .... ..... ..... ..... ..... . 44
Preparing for installation ......... ..... ..... ..... ..... ......... ..... ..... ..... ..... .... 44
System requirements . ..... ..... ..... ..... ......... ..... ..... ..... ..... ......... ..... .... 45
Installing Symantec pcAnywhere Access Server ......... ..... ..... ..... ..... ... 45
Post-installation tasks . ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... ..... .. 46
Importing a license file through the Access Server Manager . ..... ..... ..... 47
Uninstalling Symantec pcAnywhere Access Server ... ..... ..... ..... ..... ...... 47
About managing the Access Server ... ..... ......... ..... ..... ..... ..... .... ..... .... 48
Opening the Access Server Manager ... ......... ..... ..... ..... ..... .... ..... ..... .. 48
Undocking a host ... ..... ......... ..... ..... ..... ..... ......... ..... ..... ..... ..... ....... 49
Ending an active session ..... ..... ..... ..... ..... .... ..... ..... ..... ..... ......... ..... . 49
Starting and stopping the Access Server . ......... ..... ..... ..... ..... .... ..... .... 50
Configuring the Access Server ..... ......... ..... ..... ..... ..... ......... ..... ..... ... 50
Naming the Access Server .... ..... ..... ..... ..... .... ..... ..... ..... ..... ......... .... 51
Setting the launch options for the Access Server . ..... ......... ..... ..... ..... .. 52
Specifying the port numbers for the Access Server .... ..... ..... ..... ..... ..... 52
Blocking IP addresses from docking . ......... ..... ..... ..... ..... ......... ..... ..... 53
Setting a user password for the Access Server ... ......... ..... ..... ..... ..... ... 54
Setting a password for the Access Server Manager ..... ..... ..... ......... ..... 54
Logging Access Server events .... ..... ..... ..... .... ..... ..... ..... ..... ......... ..... 55
Setting up host groups .... .... ..... ..... ..... ..... ......... ..... ..... ..... ..... ......... 56
About hosts docked to the Access Server ... ......... ..... ..... ..... ..... ......... . 57
Docking a pcAnywhere host to the Access Server ... ......... ..... ..... ..... .... 57
Connecting to a host through the Access Server . ......... ..... ..... ..... ..... ... 58
Manually connecting to a host computer ..... ......... ..... ..... ..... ..... .... .... 59
Index .... ..... ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... ..... ..... ......... ..... ..... ..... ......... ..... . 61
Contents8
Introducing pcA Solution
This chapter includes the following topics:
■ About pcAnywhere Solution
■ How pcAnywhere Solution works
■ Role-based security
■ Platform differences
About pcAnywhere Solution
Symantec pcAnywhere Solution provides secure, remote access to computers and
servers. This remote access lets you quickly resolve help desk and server support
issues or stay productive while you work away from your office. You can use your
desktop computer or laptop to work across multiple platforms, including the
Windows OS, Linux OS, and Macintosh OS.
Connectivity features help facilitate connections through firewalls, routers, and
other typesof network address translation (NAT) devices. Robust security features
help protect your computers and servers from unauthorized access.
You can use pcAnywhere Solution in the following ways:
pcAnywhere Solution lets help desk providers and
administrators troubleshoot and quickly resolve computer
problems. You can remotely perform diagnostics, check and
modify settings, and deploy and install software.
See “Running a remote control session” on page 16.
Manage computers
remotely
1
Chapter
pcAnywhere Solution lets administrators connect to servers
across their organizations to perform routine maintenance.
It also helps administrators deploy and install software
patches and upgrades, assess performance, and troubleshoot
network problems.
See “Starting a remote control session” on page 20.
Support and maintain
servers
pcAnywhere Solutionlets youconnect to your home computer
or office computer to quickly get the files that you need. You
can perform automatic file transfers from one computer to
another or exchange multimedia and other files that are too
large to send by email.
See “File transfer options” on page 31.
Transfer files between
computers
pcAnywhere Solution lets you remotely connect to another
computer. You can then work as though you are sitting in
front of that computer. You can view and edit files, run
software, print files to a printer at your location or at the
host’s location, or give demonstrations.
See “Remote control options” on page 24.
Work from a remote
location
How pcAnywhere Solution works
Symantec pcAnywhere Solution uses remote control technology. You can then
connect to another computer or server and workas though you are sittingin front
of it.pcAnywhere Solutionsupports network connections over a local area network
(LAN), wide area network (WAN), or the Internet.
See “Running a remote control session” on page 16.
It might be helpful to understand some pcAnywhere terminology. For example,
the client computer is called the host computer because it hosts the connection.
The administrator’s computer is called the remote computer or the console. This
terminology comes from mainframe computing, where a remote user usually
connected to a server or a mainframe computer. In pcAnywhere, the in-session
frame is called the viewer.
In mostcases, a remote user initiates the connection. They providethe information
that is needed to connect to the host computer. The remote user can also select
options to increase security or optimize performance. To make a connection, the
host computer must be set up to wait for incoming pcAnywhere Solution
connections.
pcAnywhere Solution includes the pcAnywhere Web parts for configuration,
Notification Server reports, the pcAnywhere Manager interface, and the
Introducing pcA Solution
How pcAnywhere Solution works
10
pcAnywhere Solution software. You can also install Access Server. Access Server
is used as a gateway to allow remote control of the computers that are behind
firewalls and other NAT devices.
See “About pcAnywhere reports” on page 37.
See “About Symantec pcAnywhere Access Server” on page 42.
pcAnywhere Solution provides you with the following features:
■ Role-based security through console pages
■ Control settings of the managed host
■ Audit log and reporting
■ Security and scoping mechanism supports
■ VNC and RDP integration
pcAnywhere Solutionalso incorporates the following Notification Server features:
■ Task server
■ Hierarchy
■ User-based policies
For more information, view topics about task servers, hierarchy, and policies in
the Symantec Management Platform Help.
Role-based security
Role-based administration and security are provided on two levels with
pcAnywhere Solution.
The administrator can decide which roles have access to pcAnywhere Solution
by configuring thoseroles in the Symantec Management Console. You can choose
which roles have the ability to launch remote control sessions.
The administrator who configures the remote control clients can choose which
remote controlprivileges are available to specified Active Directory users or other
users. These choices are made when the host authentication is configured.
Scope-based administration is controlled through the Symantec Management
Console.
See “Approve connection user states” on page 24.
See “Setting platform-specific configuration options” on page 17.
11Introducing pcA Solution
Role-based security
Platform differences
Several differences exist in how pcAnywhere Solution operates on the Windows,
Linux, andMacintosh platforms.For example, the Windows platform uses a mirror
driver.
For authentication on the Linux and the Macintosh platforms, you cannot have
more than one caller at a time if the authentication type is pcAnywhere.
For the Linux and the Macintosh platforms, the Host window is always hidden
from the user.
See “Setting platform-specific configuration options” on page 17.
Table 1-1
Differences in platform settings
MacintoshLinuxWindowsSettings
Requires the user to
approve connections.
Includes support for
encryption.
Requires the user to approve
connections.
Includes support for encryption
Requires the user to approve
connections.
Includes support for encryption.
Supports a connection to a host
that is behind a firewall and NAT
devices.
Customizes the host data port
number.
Connection
pcAnywhere
authentication.
Open Directory
authentication.
pcAnywhere authentication.
PAM authentication.
pcAnywhere authentication.
Native NT authentication.
ADS authentication.
Authentication
NANALogs off host on connection.
Restarts the host on disconnect.
Hides the host tray icon.
Locks out for offending systems.
Tracks the maximum number of
logon attempts.
Includes a timeout setting.
Supports the remote control
mode.
Security
Introducing pcA Solution
Platform differences
12
Table 1-1
Differences in platform settings (continued)
MacintoshLinuxWindowsSettings
Docks to pcAnywhere
Access Server.
Connects to a specific
group.
Docks to pcAnywhere Access
Server.
Connects to a specific group.
Docks to pcAnywhere Access
Server.
Connects to a specific group.
Access Server
13Introducing pcA Solution
Platform differences
Introducing pcA Solution
Platform differences
14
Establishing remote
connections
This chapter includes the following topics:
■ Running a remote control session
■ Installing the pcAnywhere plug-in on managed computers
■ Setting platform-specific configuration options
■ Starting a remote control session
■ About VNC and RDP connections
■ Connecting with VNC
■ Connecting with RDP
■ Advanced options
■ Approve connection user states
■ Remote control options
■ Changing online options
■ Recording a remote session
■ Playing a recorded session
■ Taking a snapshot
■ Starting a chat session
■ File transfer options
2
Chapter
■ Command queue options
■ Edit preferences while in Command Queue or File Transfer mode
■ Ending a remote control session
Running a remote control session
You canuse the pcAnywhere Solution to start a remotecontrol session and choose
the display options and communication options for the session.
During a remote control session, you can move or copy files to the remote
computer. Youcan also decide the order for when different jobs and taskscomplete.
Global configuration settings apply to all future remote control sessions.
Table 2-1
Process for running a remote control session
DescriptionActionStep
You can select the managed computers on
which to install the pcAnywhere Solution
plug-in.
See “Installing the pcAnywhere plug-in on
managed computers” on page 17.
Install the pcAnywhere
plug-in on managed
computers.
Step 1
You can choose what options are applied to
all host computers that are running on a
specific platform.
See “Settingplatform-specific configuration
options” on page 17.
Select the platform-specific
configuration settings.
Step 2
You can select a computer in your network,
connect to it, and start a remote control
session with that computer.
See “Starting a remote control session”
on page 20.
Start a remote control
session.
Step 3
You can choose the options that let you
decide how your remote control session is
displayed. You can also choose how you
communicate with the user of the remote
computer.
See “Approve connection user states”
on page 24.
Choose the options that you
want for the current session.
Step 4
Establishing remote connections
Running a remote control session
16
Table 2-1
Process for running a remote control session (continued)
DescriptionActionStep
You can copy or move a file to and from the
remote computer.
See “File transfer options” on page 31.
(Optional) Perform a file
transfer.
Step 5
You can order jobs and tasks by creating a
command queue.
See “Command queue options” on page 32.
(Optional) Createa command
queue.
Step 6
You can end your remote control session.
See “Ending a remote control session”
on page 34.
End the session.Step 7
Installing the pcAnywhere plug-in on managed
computers
Several installation policies are defined for the Windows, Linux, and Macintosh
platforms. Theseinstallation policies can help you install the pcAnywhere Solution
plug-in on the managed computers that you select.
You can also choose to use a pcAnywhere Plug-in package for each platform.
See “Running a remote control session” on page 16.
To install the plug-in on managed computers
1
In the Symantec Management Console, on the Settings menu, click All
Settings.
2
In the left pane, expand the Settings > Agents/Plug-ins > Remote
Management > Remote Control folders.
3
Expand the Linux, Mac, or Windows folder.
4
Click one of the policies or packages.
5
In the right pane, choose the options that you want.
6
Click Save Changes.
Setting platform-specific configuration options
You can use Notification Server to create configuration policies for pcAnywhere
Solution.
17Establishing remote connections
Installing the pcAnywhere plug-in on managed computers
If the Notification Server administrator sends new configuration settings, the
new settings are applied when the Altiris Agent is updated.
See “Platform differences” on page 12.
See “Running a remote control session” on page 16.
To set platform-specific configuration options
1
In the Symantec Management Console, on the Settings menu, click All
Settings.
2
In the left pane, expand the Settings > Agents/Plug-ins > Remote
Management > Remote Control folders.
3
Expand the Linux, Mac, or Windows folder.
4
Click the pcAnywhere Settings policy for your platform.
The corresponding pcAnywhere Settings page displays in the right pane.
5
In the right pane, choose from the following options (depending on the
platform that you selected):
OptionsTab
Require userto approveconnection. Sendsa messageto thehost
computer that requires the user to allow the remote control
connection within the specific timeout number of seconds.
Customized approval message. Lets you create a custom
connection approval message.
Use encryption. The host computer uses this option. If this box
is checked, the encryption type is symmetric AES with 128-bit
key length.
Allow connections to hosts behind firewalls and NAT devices.
Customize the host data port or use the default setting. If no
entry is found in the database for the default value, it is read
from the TCPIPDataPort value in the
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\pcAnywhereSolution
registry entry.
Connection
Establishing remote connections
Setting platform-specific configuration options
18
OptionsTab
Select the authentication type (pcAnywhere, NT, Active
Directory). The Macintosh platform includes pcAnywhere and
Open Directory authentication. The Linux platform includes
pcAnywhere and PAM authentication. For the Linux and the
Macintosh platforms, the pcAnywhere authentication type
supports only one caller at a time. The Windows platform
supports multiple callers.
Lists the active users or groups.
Lets you add or remove users.
Enable the Local Administrators group.
Support the global NT users and the groups that are defined in
local NT groups.
Authentication
Log off host computer on connect.
Restart host computer on disconnect.
Hide host tray icon.
Enable lockout for offending systems for the specified number
of minutes.
Maximum number of logon attempts.
Timeout connection attempts after the specified number of
minutes.
Remote control mode:
■ Full control. Letsboth userscontrol themouse andkeyboard
of the host computer.
■ View only. Lets the administrator observe a user’s actions at
the host computer. The administrator’s keyboard and mouse
are disabled in this view.
■ Lock Host keyboard/mouse. Locks the keyboard and mouse
on the host computer.
■ Blank Host screen. Disables the view on the host computer.
This functionality prevents the host user from using their
keyboard and mouse.
Security
(Windows only)
Dock to an Access Server with the specified name or IP address.
Connect to a group with the specified name.
Access Server
6
On the bottom bar, click the down arrow next to Apply to.
7
Select the option that you want.
19Establishing remote connections
Setting platform-specific configuration options
8
In the top corner, click the drop-down menu next to the Off icon.
9
Click On.
10
Click Save Changes.
Starting a remote control session
Using pcAnywhere Solution, you can select a computer in your network and
establish a remote control connection to that computer. pcAnywhere Solution
also supports VNC and RDP connections.
See “About VNC and RDP connections” on page 22.
The host computer usually displays a message that prompts the user to approve
the remotecontrol session. This functionality can be changedin the configuration
policies. After the session is established, the background color of the remote
computer changes to blue to indicate that it is controlled. The desktop theme and
background on the host computer are disabled during the session.
A yellow tray icon that has a picture of a computer on it also appears on the host
computer. The lower left corner of the tray icon includes some green animation
dots that continually flash if there is an active remote control session. Otherwise,
the trayicon is a complete yellow circle without any animation. If you mouse over
the tray icon during an active session, it displays the name of the computer that
has control of that computer.
By right-clicking the tray icon, the host user can choose to end the session, start
a chat session, access Help, and enable the pen option. Each of these options can
be used during an active remote session. A remote user can access all of these
functions from the left pane of a remote session window.
If the remote computer does not have pcAnywhere Solution installed on it, that
computer displays a prompt. If you approve the prompt, an ActiveX component
installs the pcAnywhere remote viewer.
See “Running a remote control session” on page 16.
Establishing remote connections
Starting a remote control session
20
To remotely control a computer
1
In the Symantec Management Console, on the Actions menu, click Remote
Mangement > Remote Control.
2
On the RemoteControl page, enter the computer name or the IP address for
the computer that you want to control.
You can click Browse to find a list of available computers. Then, you can
select the computers that you want to control.
For moreinformation, view topics about selecting computers in the Symantec
Management Platform Help.
3
From the Connect Using drop-down menu, select pcAnywhere.
If you choose a connection method other than pcAnywhere Solution, you
must ensure that the software for that method is installed and configured
properly.
4
(Optional) Click Advanced to choose other options.
See “Advanced options” on page 23.
5
Click Connect.
6
On the HostLogin page, enterthe credentialsfor thecomputer thatyou want
to control.
If the authentication policy has not been applied to the host computer, the
default authentication uses each computer’s local administrators group
account.
You can also choose to connect to a remote control session asa standard user
or as a superuser
See “Approve connection user states” on page 24.
7
Click OK.
After you establish a connection, the Session Manager window appears on
your computer. The navigation bar on the left of the window lets you switch
modes. You can also perform the tasks that are related to the mode that you
have selected and view details about the connection. The arrow icons let you
expand and collapse each section in the navigation bar.
The right pane displays the host computer screen. If you are connected to
multiple remote control sessions, the right pane also displays each of those
sessions in a separate tab.
21Establishing remote connections
Starting a remote control session
About VNC and RDP connections
pcAnywhere Solution supports VNC connections and RDP connections from its
remote control Web pages. For the remote computers that are running Windows
or Linux, you can choose to connect to host computers using either technology.
See “Connecting with VNC” on page 22.
See “Connecting with RDP” on page 22.
See “Starting a remote control session” on page 20.
Connecting with VNC
You can install Virtual Network Computing (VNC) on your remote computer and
then use it to connect to a host computer. pcAnywhere Solution supports VNC
connections from Windows and Linux remote computers.
You must install the VNC server to run on port 5800. pcAnywhere supports VNC
connections only if the VNC server is running on port 5800.
By default, a VNC server listens for connections from a Web browser on TCP port
5800. If you point a Web browser to this port, the VNC server automatically
provides a Java VNC viewer that runs in your Web browser. This Java Viewer
exchanges data with the VNC Server on the same ports that a normal VNC viewer
uses.
See “About VNC and RDP connections” on page 22.
To connect with VNC
1
On the host computer, install a VNC server.
2
On thecomputer onwhich youwant toaccess SymantecManagement Console,
install JRE 1.4.2 or later.
3
On the Symantec Management Console, on the Actions menu, click Remote
Control.
4
Select VNC as the remote control method.
5
Connect to the host computer.
Connecting with RDP
You can install Remote Desktop (RDP) on your remote computer and then use it
to connect to a host computer. pcAnywhere Solution supports RDP connections
from Windows, Linux, and Macintosh remote computers.
Establishing remote connections
About VNC and RDP connections
22
See “About VNC and RDP connections” on page 22.
To connect with RDP
1
On the host computer, enable RDP using one of the following options:
■ For Vista and 2K8, right-click My Computer > Properties > Remote
Settings > Remotetab, and then click Allow connections from computers
running any version of Remote Desktop.
■ For XP, right-click My Computer > Properties > Remote tab, and then
click Allow users to connect remotely to this computer.
■ For 2K3, right-click My Computer > Properties > Remote tab, and then
click Enable remote desktop on this computer.
2
On the Symantec Management Console, on the Actions menu, click Remote
Control.
3
Select Microsoft Remote desktop as the remote control method.
4
Connect to the host computer.
Advanced options
You can choose the options that let you select the connection options for your
remote control session.
See “Starting a remote control session” on page 20.
Table 2-2
Advanced options
DescriptionOption
Click this option to start the session in remote control mode.Remote control
Click this option to start the session in file transfer mode.
See “File transfer options” on page 31.
File transfer
Do not change the default setting. For the managed computers
that have updated inventories, the data port setting is read from
the CMDB. If the data port setting is not found, it is read from
the registry entry. If the registry entry is not found, the setting
defaults to 5631.
Data port
Click this box to use symmetric AES 128-bit encryption while
you are connected.
Use encryption
23Establishing remote connections
Advanced options
Approve connection user states
You can choose to connect to a remote control session as a standard user or as a
superuser. When you connect as a standard user, the host machine can deny the
connection.
When you connect as a superuser, the host machine is given only the option to
approve theconnection. If the host computer displays a loginmessage, the remote
control connection is established after the timeout period.
See “Starting a remote control session” on page 20.
Table 2-3
Approve connection user states
SuperuserStandard userMachine
state
Display message box with
the ability for host user to
only accept the connection.
After timeout, the
connection is established.
Display message box with the ability for the
host user to only accept the connection.
After timeout,the connection is established.
Ctrl+Alt+Delete
Display message box with
the ability for the host user
to only accept the
connection. After timeout,
the connection is
established.
Display message box with the ability for the
host user to only accept the connection.
After timeout,the connection is established.
Machine
locked
Display message box with
the ability for the host user
to only accept the
connection. After timeout,
the connection is
established.
Display message box with the ability for the
host user to deny the connection. After
timeout, the session is terminated.
Logged in
Remote control options
You can choose from the many options that let you change the display of your
remote session. You can also choose how you communicate with the remote user
during your session.
All of these options are available on the Windows platform.
The pcAnywhere product andthe pcAnywhereSolution sharethe sameagent and
viewer. However, the Power off host and Explore shared devices options are
Establishing remote connections
Approve connection user states
24
disabled in the pcAnywhere Solution viewer. If you need to turn off, turn on, or
reboot individual computers, use the Real-Time System Manager interface.
See “Running a remote control session” on page 16.
Table 2-4
Remote control options
DescriptionMac/Linux
platform
Option
Displays the host screen fully on the remote
computer screen.
This option is available only if both computers
are set to the same resolution.
NoFull Screen
Sizes the host screen to fit in the display area of
the Session Manager window.
Use this option when the host computer uses a
higher screen resolution than the remote
computer.
YesScreen Scaling
Changes displaysettings duringa remotecontrol
session.
See “Changing online options” on page 26.
NoView/Edit Online
Options
Records the remote session to a file to play back
later.
See “Recording a remote session” on page 28.
YesStart/Stop Session
Recording
Saves a screen shot of the session to view later.
See “Taking a snapshot” on page 29.
YesTake Snapshot
Sends the Ctrl+Alt+Delete command to the host
computer.
NoSend Ctrl+Alt+Del
Restarts the host computer.NoRestart Host
Computer
25Establishing remote connections
Remote control options
Table 2-4
Remote control options (continued)
DescriptionMac/Linux
platform
Option
Lets you draw on your screen so that both
computers cansee your annotations, figures, and
text.
After the pen is enabled, both the host computer
screen and the remote computer screen display
a palette. A user at either computer can then
select Draw on the palette to launch the pen
application. Any other mouse clicks do not work
while in the draw mode.
NoEnable Pen
Turns off the host computer.
This option is available only when the remote
session is established with the Superuser caller
type.
NoPower Off Host
Computer
Locks the keyboard and mouse on the host
computer.
NoLockHostKeyboard
and Mouse
Locks the keyboard and mouse on the remote
computer.
NoLock Remote
Keyboard and
Mouse
Lets youexamine anydevices that both computers
share.
This option is supported only in the pcAnywhere
boxed product.
NoExplore Shared
Devices
Displays a chat window.
See “Starting a chat session” on page 30.
NoShow chat
Changing online options
You can change display settings or temporarily blank the host computer screen
during a session.
Video qualityand ColorScaleoptions affect product performance, image resolution,
and colordepth. For high-bandwidth connections, you can adjust thevideo quality
to increaseperformance. For low-bandwidth connections, you can adjust thecolor
levels toincrease performance. If a sharper display is more important toyou than
Establishing remote connections
Changing online options
26
color, use the four colors setting. This setting changes the color to gray scale, but
provides sharper resolution.
These changes affect only the current session.
See “Remote control options” on page 24.
To change display settings during a remote control session
1
In the Session Manager window, on the left navigation bar, under Remote
Control, click View/Edit Online Options.
2
In the Online Options window, select from the following options:
Synchronizes the resolution settings on the host computer
to match the settings on the remote computer.
Reduce host desktop
to match remote
Automatically moves any active window that appearson the
host computer screen to a visible part of the remote screen.
For example, a dialog box that requires an action from you
might appear out of the viewing area on your computer.
Because you cannot see the message, you might think the
session has locked. By checking this option, you ensure that
such dialog messages appear in a visible part of your screen.
Host active window
tracking
When you operate in full-screen mode, this option places
command icons in the top left corner of the remote control
window. Thecommand iconslet youend the session or return
to the two-paned window.
Display Revert and
End Session buttons
in full screen mode
Optimizes theperformance forhigh-speed connections,such
as LAN connections and cable modems.
You can adjust the video quality settings. Move the slider to
the left to increase performance. Move the slider to the right
to increase video quality.
A lowersetting increasesperformance, but reduces the video
quality. A higher setting increases the video quality, but
reduces performance.
High bandwidth
Optimizes the performance for low-speed connections, such
as modems.
You can adjust the ColorScale settings. When you lower the
number of colors that are displayed, you increase
performance. If a sharper display is more important to you
than color, use the four colors setting.
Low bandwidth
27Establishing remote connections
Changing online options
Prevents otherusers atthe hostsite fromviewing the session.
This optionis notavailable for virtual computers. This option
is also not available if the computer was not restarted after
the pcAnywhere agent was installed.
Blank Host Screen
Automatically transfers the text or graphics that are
contained in the clipboard between the host and remote
computers.
Automatically
transfer host and
remote clipboard
content
Lets you select the monitor that you want to view from the
host computer.
This option is enabled onlyif thehost computer hasmultiple
monitors.
You canview multiplemonitors on a host computer by using
the following keyboard shortcuts:
■ Ctrl+m+0—View all monitors.
■ Ctrl+m+n—View a single monitor, where n is the number
that correspondswith themonitor thatyou want to view.
Multi Monitor
3
Click Apply.
4
Click OK.
Recording a remote session
You can record a remote session at any point during the session. You can save the
session in a new file or add the recording to the end of an existing file.
See “Playing a recorded session” on page 29.
See “Remote control options” on page 24.
To record a remote session
1
In the Session Manager window, in the left pane, under Remote Control,
click Start/Stop Session Recording.
2
Complete one of the following options:
■ To add the recording to the end of an existing file, select the .rdc file that
you want to append.
■ To create a new file, type the file name.
Establishing remote connections
Recording a remote session
28
3
Click Save.
After this point, any actions that you perform on the host computer are
recorded in the specified file.
4
When you are finished recording, click Start/Stop Session Recording.
Playing a recorded session
You canview arecorded session using pcAnywhere Manager. The recorded session
file is in a proprietary format that can be viewed only from the computers that
can physically access the Notification Server computer.
On the Windows platform, you can play back a session that you previously
recorded.
See “Recording a remote session” on page 28.
To play back a recorded session
1
Launch the pcAnywhere Manager application.
This 32-bit Windows application installs with the Symantec Management
Console. It creates a Symantec pcAnywhere shortcut icon on your Windows
desktop.
2
In the pcAnywhere Manager console, in the left pane, click Go to Advanced
View.
3
Under the pcAnywhere Manager section, click pcAnywhere Tools.
4
In the right pane, click Playback Sessions.
5
Browse for and select the file that you want to play back.
6
Click Open.
Taking a snapshot
You can capture and save an image of the host computer screen during a session.
You can capture and save multiple screen shots. Each screen shot must be saved
in a separate file.
See “Remote control options” on page 24.
29Establishing remote connections
Playing a recorded session
To take a snapshot
1
In the Session Manager window, on the left navigation bar, under Remote
Control, click Take Snapshot.
2
In the Take Snapshot window, select one of the following:
Takes a snapshot of only the visible part of the host screen.Visible Display
Takes a snapshot of the entire host screen.Entire Display
3
Click OK.
4
In the Select Save Screen File window, select the location where you want to
save the snapshot.
5
In the File name field, type a file name.
6
In the Save as type field, select jpg or bmp.
7
Click Save.
Starting a chat session
During a remote control session, the host and remote users can have a typed
conversation in a chat window. Either the host or remote user can initiate a chat
session. This feature is helpful for sending brief messages or instructions.
This option is located in the Session Manager options in the top left corner of
your screen.
See “Remote control options” on page 24.
To chat online with the host user
1
In the Session Manager window, on the left navigation bar, under Remote
Control, click Show Chat.
2
In the Chat window, in the lower pane, type your message.
3
Click Send.
Your messages and the other user’s responses appear in the upper portion
of the chat window.
4
(Optional) Check the Always on top option to keep the chat window in front
of any other remote session activities.
5
Click Save to save your chat session.
Establishing remote connections
Starting a chat session
30
File transfer options
You can copy and move files from either the host computer or the remote
computer. You can also delete files, rename files, or check the properties of a file
on either computer.
You can select files and folders by their dates, file type, or a wildcard.
File transfer supports writing to and from a computer using the computer name,
IP address, or UNC path.
pcAnywhere Solution saves the last nine locations that you browsed to.
If you are connected to a Linux or a Macintosh host, the file transfer options do
not work. These platforms do not support the file transfer options.
See “Editpreferences while in Command Queue or File Transfer mode” on page 33.
See “Running a remote control session” on page 16.
See “Advanced options” on page 23.
Table 2-5
File transfer options
DescriptionOption
Moves the selected files from the remote computer to the host
computer.
You can browse through the directories of both computers to select
the file to move and to choose where the file resides.
Transfer =>
Moves the selected files from the host computer to the remote
computer.
Transfer <=
Synchronizes the current directories that are selected for the host
computer and the remote computer.
Synchronize
Copies the selected files from the remote computer to the host
computer.
Clone =>
Copies the selected files from the host computer to the remote
computer.
Clone <=
Determines any differences in the selected directories.Compare Folders
Deletes the selected files.Delete
Renames the selected file.Rename
Lets you view the properties for the selected file.Properties
31Establishing remote connections
File transfer options
Command queue options
You can create and order commands, such as copy, move, delete, create a folder,
rename, synchronize, and run using these options.
The run command is the same as using the Start > Run option in Windows. Using
it, you can connect to a drive, folder, document, or Web site. You can also perform
generic commands, such as regedit.
See “Editpreferences while in Command Queue or File Transfer mode” on page 33.
See “Running a remote control session” on page 16.
Table 2-6
Command queue options
DescriptionOption
Temporarily stops the command queue.Pause Queue
Restarts the command queue.Restart Queue
Opens a command queue.Open Queue
Lets you specify where to save a command queue.Save Queue As
Cancels the specified command in the command queue list from
currently executing.
Cancel Command
Deletes the specified command in the command queue list.Remove
Command
Moves up the specified command in the command queue list. The
commands execute in the order they are listed, top to bottom.
Move Command
Up
Moves down the specified command in the command queue list.Move Command
Down
Cancels all of the commandsthat are currentlyin the command queue
list from executing.
Cancel All
Commands
Deletes allof the commands that are currently in the command queue
list.
Remove All
Commands
Deletes all of the commands that have executed from the command
queue list.
Remove
Completed
Commands
Runs a report.Generate Report
Establishing remote connections
Command queue options
32
Edit preferences while in Command Queue or File
Transfer mode
The optionsin this window control the file handling options andthe end-of-session
options for command queue sessions and file transfer sessions.
See “Command queue options” on page 32.
See “File transfer options” on page 31.
You can choose from the following file handling options:
Table 2-7
File handling options
DescriptionOption
Compresses the files during file transfer. Selecting this option
can speed up the file transfer. You might want to use this option
if you transfer a large, uncompressed text file.
Use compression
Prompts you to confirm the action before you delete specific
types of files. Select this option only if you will be present to
respond to the prompt.
Confirm deletion of
read-only/system/hidden
files
Compares the contents of files with duplicate file names in the
source directory and the destination directory. This option
transfers only the portions of the source file that differ.
Use SpeedSend
Automatically skipsover a file that cannot be processed. No error
message isgenerated, so no user intervention is required. To find
this tab, click the left arrow and the right arrow in the
pcAnywhere Options window to scroll through the tabs.
Suppress error
messages
Lists thefollowing overwrite options if a file with the same name
exists in the destination folder:
■ Never overwrite.
■ Always overwrite.
■ Verify before overwriting.
■ Overwrite older files only.
Select Verify before overwriting only if you will be present to
respond to the prompt.
If destination file exists
You can choose from the following end-of-session options:
33Establishing remote connections
Edit preferences while in Command Queue or File Transfer mode
Table 2-8
Session end options
DescriptionOption
Lists the following options for ending a session:
■ Remain connected
■ Disconnect
■ Disconnect and lock host computer
■ Disconnect and log off host computer
■ Restart host computer
■ Shut down host computer
The lock computer option is available on Windows 2000, 2003
Server, XP, and Vista only.
If the host computer is running Windows 98/Me, this command
starts the Windows screen saver if one is configured on the host
computer. Foradded security,the hostuser canpassword-protect
the screen saver.
After queue ends
Automatically creates a report that contains thecommands that
were executed during the session and their status. You can save
the report in HTML (.html) or comma-separated values (.csv)
format.
Generate report
Notifies the user about the action that you are about to perform.
Select the number of seconds that the user has to respond to the
prompt. If the timeout period expires, the action is carried out
automatically.
Prompt user
Sends a confirmation prompt to the host user. This option is
available only if you select Prompt user.
Allow user to cancel
Lets you type a message to send to the host user. This option is
available only if you select Prompt user.
Message to display
Closes anyprograms thatare running.The user loses any unsaved
data.
Close open programs
without saving data
Ending a remote control session
Either the host or remote user can end a session. After a session ends, you return
to the main Symantec Management Console window.
See “Running a remote control session” on page 16.
Establishing remote connections
Ending a remote control session
34
To end a remote control session
1
In the Session Manager window, on the left navigation bar, under Session
Manager, click End Session.
2
In the confirmation window, click Yes.
If you have permission to restart the host computer, you can choose whether
the host should accept other connections. You can also cancel the host by
restarting the computer.
35Establishing remote connections
Ending a remote control session
Establishing remote connections
Ending a remote control session
36
Generating reports
This chapter includes the following topics:
■ About pcAnywhere reports
■ Report actions
■ Viewing reports
■ Changing report parameters
■ pcAnywhere events
About pcAnywhere reports
Notification Server automatically generates several standard reports on various
pcAnywhere Solution details. These reports contain detailed information on the
authentication processand connectionprocesses. For example, some of the reports
include the user name and IP address that attempted to initiate a remote control
session.
If you have multiple sessions that are active, the pcAnywhere Solution reports
might not reflect the current status of each session.
You can also create custom reports in Notification Server.
For more information, viewtopics aboutcreating customreports inthe Symantec
Management Platform Help.
See “Viewing reports” on page 39.
See “Report actions” on page 38.
See “pcAnywhere events” on page 40.
3
Chapter
Table 3-1
pcAnywhere Solution reports
DescriptionChangeable parametersReport
Provides a history of all of the
connections to any managed hosts.
The report contains the host and
remote computer names, IP addresses,
and OS type. It also provides the user’s
name that started the remote session,
and the date and time of each attempt.
Time Period (in days)
Host Machine Name
Connection Status
pcAnywhere
Connection
Activity Audit
Provides the information about the
configuration settings for each
computer.
Host Machine (Target)pcAnywhereHost
Security and
Encryption
Provides the version information on
the different pcAnywhere Solution
hosts that are running in the current
environment.
CollectionpcAnywhere
Hosts by Version
Provides the information on the
connections and remote tools activity
that occurredover a specified period of
time.
Time Period (in days)
Host Machine (Target)
pcAnywhere
Session Activity
Audit
Report actions
You can perform different actions on each report.
See “About pcAnywhere reports” on page 37.
Table 3-2
Report actions
DescriptionAction
Look at the detailed information that is contained in each report.
See “Viewing reports” on page 39.
View
Print each report.Print
Refresh eachreport and update it with the latest, current information.Refresh
Search in each report for specific values.Search in
Save the report as a Web part, spreadsheet, XML file, HTML file, or
static filter.You can also choose the location where the report is saved.
Save
Generating reports
Report actions
38
Table 3-2
Report actions (continued)
DescriptionAction
Change how the details of each report are grouped.Change the
display format
Change thevalues forsome parametersthat areincluded in the report.
See “Changing report parameters” on page 39.
Change the
parameter values
Viewing reports
You can view the information that is available in the standard reports.
See “Report actions” on page 38.
See “About pcAnywhere reports” on page 37.
To view a report
1
In the Symantec Management Console, on the Reports menu, click All
Reports.
2
In the left pane, expand the Reports > Remote Management > Remote
Control folders.
3
Click the report that you want to view.
The report opens in the right pane.
Changing report parameters
You canchange some of values for the parameters that are included inthe standard
reports.
See “Report actions” on page 38.
See “About pcAnywhere reports” on page 37.
To change the parameters for a report
1
In the Symantec Management Console, on Reports menu, click All Reports.
2
In the left pane, expand the Reports > Remote Management > Remote
Control folders.
3
Click the report that you want to change.
4
In the right pane, in the Parameters section, in the right corner, click the
down arrow.
39Generating reports
Viewing reports
5
For each field that you want to change, enter the new value or select the new
value from the drop-down list.
A percentage character (%) indicates to include all options.
6
In the Parameters section, in the right corner, click the Refresh symbol.
Your report is updated with the new values that you entered.
pcAnywhere events
pcAnywhere Solution captures information from many events.
This information is stored in an event log file that is named AW.PL9.
The file is stored on the agent machine in the following locations:
■ XP, 2K, 2K3platforms: C:\Documents and Settings\All Users\Application
Date\Symantec\pcAnywhere\
■ Vista, 2K8 platforms: C:\ProgramData\Symantec\pcAnywhere\
See “About pcAnywhere reports” on page 37.
Table 3-3
pcAnywhere events
DescriptionCategory
Status: Remote Logged Off SessionSession
Status: Host Ended SessionSession
Entry: bhf file path
Device: [TCP/IP,Modem]
Host
File name [source path] [destination path] File Operation
[Sent/Received] File Termination Reason [Normal/Abnormal]
File Transfer
Remote PC: Machine Name
Remote User: Remote User Name
Login Failure
Generating reports
pcAnywhere events
40
Managing Access Server
This chapter includes the following topics:
■ About Symantec pcAnywhere Access Server
■ How the Access Server works
■ About Access Server security
■ About Access Server scalability
■ What you can do with the Access Server
■ Preparing for installation
■ System requirements
■ Installing Symantec pcAnywhere Access Server
■ Post-installation tasks
■ Importing a license file through the Access Server Manager
■ Uninstalling Symantec pcAnywhere Access Server
■ About managing the Access Server
■ Opening the Access Server Manager
■ Undocking a host
■ Ending an active session
■ Starting and stopping the Access Server
■ Configuring the Access Server
■ Naming the Access Server
4
Chapter
■ Setting the launch options for the Access Server
■ Specifying the port numbers for the Access Server
■ Blocking IP addresses from docking
■ Setting a user password for the Access Server
■ Setting a password for the Access Server Manager
■ Logging Access Server events
■ Setting up host groups
■ About hosts docked to the Access Server
■ Docking a pcAnywhere host to the Access Server
■ Connecting to a host through the Access Server
■ Manually connecting to a host computer
About Symantec pcAnywhere Access Server
Symantec pcAnywhere Access Server provides secure, centralized pcAnywhere
connectivity for your organization. It facilitates the process of finding and
connecting to multiple pcAnywhere host computers that are behind a firewall,
router, or other NAT device.
The Access Server can discover any pcAnywhere host that is docked to it,
regardless of network or physical location. You can set up host groups to logically
arrange the hosts that dock to the Access Server (for example, by customer,
organization, or department). You can connect through the Access Server to any
platform that pcAnywhere supports, including the Windows, Linux, and Mac OS
X platforms.
Each AccessServer installation supports up 1,000 docked hosts and 30concurrent
remote sessions.
See “Installing Symantec pcAnywhere Access Server” on page 45.
How the Access Server works
The AccessServer uses the registered pcAnywhere TCP/IP ports to supportaccess
by existing pcAnywhere remote and host computers. If necessary, you can
configure the Access Server to use alternative ports.
See “Specifying the port numbers for the Access Server” on page 52.
Managing Access Server
About Symantec pcAnywhere Access Server
42
A router or firewall can filter traffic to the Access Server. If this functionality
occurs, you need to open the corresponding ports on the router or firewall to
enable the incoming connections. For more information about mapping the ports
on your device, see the documentation for the router or firewall.
When a pcAnywhere host docks, it registers its name and IP address with the
Access Server. The host then waits for an incoming connection from a remote.
When a host is docked, it is bound to the Access Server. The host can accept the
connections that come through the Access Server only. Docked hosts are not
included in the pcAnywhere host discovery lists.
Remote users must connect to the Access Server to view and connect to a docked
host. To connect to a docked host, remote users first must connect to the Access
Server. Theycan then browse the list of available hosts and select the one to which
they want to connect.
A pcAnywhere remotecomputer can connect to a host through the Access Server.
When that happens, the Access Server proxies all of the data that is exchanged
between the host and remote computers. It also records statistics during the
session. Either the host, the remote user, or the Access Server administrator can
end asession. At the end of a session,the remote is disconnected. The host re-docks
to the Access Server, unless the hostis configured to cancel at the end of a session.
See “Docking a pcAnywhere host to the Access Server” on page 57.
See “Connecting to a host through the Access Server” on page 58.
About Access Server security
You must set up a user password for the Access Server when you install the
product. You can change the password through the Access Server Manager.
Symantec Management Console users must also supply user credentials to log on
to the pcAnywhere host. The authentication process is handled throughthe caller
properties that are configured on the pcAnywhere host. Symantec pcAnywhere
uses symmetric encryption to encrypt the exchange of the logon credentials
between the console and the host.
The AccessServer isa bridge between the console computer and the host computer.
It performs no data encryption or authentication. Both users set their own
encryption levels and settings when they configure their connection item
properties in pcAnywhere.
You can create host groups to control access to the Access Server. You can
configure the Access Server to accept docking requests only from the hosts that
are configured to join a group. These groups must already be configured on the
Access Server. You can also control access by blocking console connections from
specific IP addresses.
43Managing Access Server
About Access Server security
See “Blocking IP addresses from docking” on page 53.
See “Setting up host groups” on page 56.
About Access Server scalability
Each Access Server can support up to a maximum of 1,000 docked hosts.
Your license determines the maximum number of hosts that can dock to your
Access Server at one time. This limit is set in the license file that you receive from
Symantec. If you need to increase the number of docked hosts, you can obtain
additional licenses from Symantec.
See “About hosts docked to the Access Server” on page 57.
What you can do with the Access Server
The Access Server lets you perform the following tasks:
■ View details about the docked hosts and active sessions.
See “Opening the Access Server Manager” on page 48.
■ End a remote session that is running.
See “Ending an active session” on page 49.
■ Stop and restart the Access Server.
See “Starting and stopping the Access Server” on page 50.
■ Set uppasswords to control user and administrator access to theAccess Server.
See “Setting a user password for the Access Server” on page 54.
See “Setting a password for the Access Server Manager” on page 54.
■ Protect the Access Server from unauthorized host connections.
See “Blocking IP addresses from docking” on page 53.
■ Set up password-protected groups to control and manage the docked hosts.
See “Setting up host groups” on page 56.
Preparing for installation
Before you install the Access Server, you should do the following:
■ Verify that thecomputer onwhich youwant to install the Access Server meets
the minimum system requirements.
See “System requirements” on page 45.
■ Ensure that you have the necessary license file.
Managing Access Server
About Access Server scalability
44
System requirements
Your computer must meet several system requirements before your install the
Access Server.
See “Preparing for installation” on page 44.
Table 4-1
System requirements
Minimum requirementComponent
Any of the following:
Windows XP Professional x32/x64
Windows 2000 Server/Advanced Server
Windows Server 2003/x64 AMD64/EM64T
Operating system
800 MHz or faster (2 GHz recommended)Processor
256 MB or more (2 GB recommended)RAM
20 MBHard disk space
CD-ROM or DVD-ROMDrives
TCP/IP network connectionNetwork
Internet Explorer 6 SP1 or laterSoftware
Installing Symantec pcAnywhere Access Server
Symantec pcAnywhere Access Server requires a license to run. After the
installation process is complete, you are prompted to import your license file.
This stepis not required. However, the license file must be imported for the Access
Server service to run.
The Access Server service starts automatically after you install the Access Server
and import a valid license file. The Access Server icon appears in the system tray.
See “Uninstalling Symantec pcAnywhere Access Server” on page 47.
To install Symantec pcAnywhere Access Server
1
Insert the Symantec pcAnywhere Access Server CD into the CD-ROM drive.
2
In theinstallation window,click InstallSymantecpcAnywhereAccessServer.
3
In the Welcome panel, click Next.
45Managing Access Server
System requirements
4
In the License Agreement panel, read and accept the terms of the license
agreement, and then click Next.
5
In the Destination Folder panel, do one of the following:
■ To install Symantec pcAnywhere Access Server inthe default folder, click
Next.
■ To change the installation folder, click Change.
In the Change Current Destination Folder panel, browse to the folder
location in which you want to install the Access Server, and then click
OK. Then, in the Change Current Destination Folder panel, click Next.
6
In theAccess Server Security panel, in thePassword and Confirm Password
boxes, type the Access Server user password.
This password is required to dock a host to the Access Server. It is also
required to remotelyconnect tothe Access Server to access the docked hosts.
7
Click Next.
8
In the Ready to Install the Program panel, if you do not want to place a
shortcut on your desktop, uncheck Symantec pcAnywhere Access Server.
This shortcutopens the Access Server Manager, which lets you configure the
Access Server,manage dockedhosts, andmonitor activepcAnywhere sessions.
9
Click Install.
10
In the Installation Completed panel, click Finish.
If a valid license file is not found on your computer, you are prompted to
import one.
See “Importing alicense filethrough theAccess ServerManager” on page47.
11
Do one of the following:
■ If you have a license file available, click Yes.
In the Open dialog, select the license file (.slf) that you want to import,
and then click Open.
■ If you do not have a license file available, click No.
You need to obtain a license file and import it through the Access Server
Manager. You cannot run the Access Server service until you have
imported a license file.
Post-installation tasks
After you install Symantec pcAnywhere Access Server, you might need to do the
following:
Managing Access Server
Post-installation tasks
46
■ Configure the Access Server to meet the requirements of your organization.
You can specify the ports to use and the subnets and IP addresses that you
want to block from docking. You can also specify the host groups that you
want to use to manage docked hosts.
See “Configuring the Access Server” on page 50.
■ Set up your hosts to dock to the Access Server.
You canconfigure hosts to dock to a particularhost group on the Access Server.
You use Symantec pcAnywhere to configure the hosts.
See “Docking a pcAnywhere host to the Access Server” on page 57.
■ Manually specify the name of your Access Server or IP address.
Importing a license file through the Access Server
Manager
You must import a license file to run the Access Server service. If you installed
the Access Server without importing a license file, you can import the license file
through the Access Server Manager.
See “Installing Symantec pcAnywhere Access Server” on page 45.
See “About managing the Access Server” on page 48.
To import a license file through the Access Server Manager
1
Open the Access Server Manager.
2
In the pcAnywhere Access Server window, on the Help menu, click About
pcAnywhere Access Server.
3
In the Symantec pcAnywhere Access Server window, click Import License.
The HostLicense Count shows the number of hosts that can dock tothe Access
Server. Thelicense files that are currently stored on your computerdetermine
this number.
4
In the Open dialog, select the license file (.slf) that you want to import, and
then click Open.
5
Click OK.
Uninstalling Symantec pcAnywhere Access Server
You can uninstall Symantec pcAnywhere Access Server through the Windows
Control Panel. The removal process removes the program files and registry key
settings for theAccess Server.It does not remove your Access Server license files.
47Managing Access Server
Importing a license file through the Access Server Manager
If you reinstall the Access Server on the same computer, the same license files
are reused automatically.
See “Installing Symantec pcAnywhere Access Server” on page 45.
To uninstall Symantec pcAnywhere Access Server
1
In the Windows Control Panel, click Add or Remove Programs.
2
In theAddorRemove Programs window, click Symantec pcAnywhere Access
Server.
3
Click Remove.
4
In the confirmation dialog, click Yes.
About managing the Access Server
You can perform the following management tasks:
■ Start and stop the Access Server.
■ View the list of docked hosts, and undock a host when necessary.
■ View details about all active sessions, and end a session when necessary.
■ Import a license file.
■ Configure the Access Server.
■ Set up host groups to control and manage the hosts that dock to the Access
Server.
Opening the Access Server Manager
The Access Server Manager lets you start and stop the Access Server. You can
also view the status of the docked hosts and active sessions and configure the
Access Server. The Access Server Manager can be password-protected. You need
to supply the password to open the Access Server Manager.
See “What you can do with the Access Server” on page 44.
The Access Server Manager runs independently of the Access Server service.
Opening andclosing theAccess Server Manager does not affect the host computers
that are docked or the active sessions.
You can use the Access Server Manager to view the host groups that have been
set up.You can also see the status ofeach docked host. The Access Server Manager
also displays details about the active sessions. You can see the session duration
and the amount of data that has been transferred between the console and host.
Managing Access Server
About managing the Access Server
48
The Access Server Manager window is refreshed automatically, but there can be
delays. You can manually refresh the window to ensure that you see the most
current information.
To open the Access Server Manager
1
On the Start menu, click Programs > Symantec > Symantec pcAnywhere
Access Server > pcAnywhere Access Server.
2
If necessary,in the Symantec pcAnywhere Access Server dialog box, typethe
password for the Access Server Manager, and then click OK.
Undocking a host
You can undock a host from the Access Server. When you undock a host from the
Access Server, the host does not attempt to reconnect automatically. To
re-establish a connection with the Access Server, the host user must manually
dock to the Access Server again.
For example, if you reach the maximumnumber of docked hosts that your license
allows, you can use this feature to temporarily manage connections. You can
undock a host that is less critical to allow a more critical host to dock.
For security purposes, you can undock a host that appears to be unauthorized.
You can then add the IP address to the host blocking list to prevent the host from
re-docking.
See “About managing the Access Server” on page 48.
To undock a host
1
In the Access Server Manager, select the host that you want to undock.
2
In the left navigation pane, under Actions, click Undock Host.
3
In the confirmation dialog, click Yes.
Ending an active session
You can end a remote session that is running. Ending an active session does not
affect the other active sessions that arerunning through the Access Server. When
an activesession is ended, the host automatically docksagain to the Access Server.
See “What you can do with the Access Server” on page 44.
See “About managing the Access Server” on page 48.
49Managing Access Server
Undocking a host
To end an active session
1
In the Access Server Manager, select the host session that you want to end.
2
In the left navigation pane, under Actions, click End Session.
3
In the confirmation dialog, click Yes.
Starting and stopping the Access Server
You can manually stop the Access Server if you want to prevent it from accepting
connections at a particular time. Stopping the Access Server ends all connections
and releases all of the docked hosts.
For example, if the Access Server becomes unstable for any reason, you can try
to manually stop and restart the service to regain stability.
If you change a configuration setting for the Access Server, you must stop and
restart the Access Server for the changes to take effect.
See “What you can do with the Access Server” on page 44.
See “About managing the Access Server” on page 48.
To start the Access Server
◆
In the Access Server Manager, in the left navigation pane, under Actions,
click Start Server.
This option is available only if the Access Server is not running.
To stop the Access Server
1
In the Access Server Manager, in the left navigation pane, under Actions,
click Stop Server.
This option is available only if the Access Server is running.
2
In the confirmation dialog box, click OK.
Configuring the Access Server
When you install theAccess Server,you need tospecify someof theconfiguration
options during the installation process. You can change these configuration
settings.
See “Post-installation tasks” on page 46.
See “About managing the Access Server” on page 48.
Managing Access Server
Starting and stopping the Access Server
50
Table 4-2
Access Server settings
DescriptionTab name
Lets you specify a name for the Access Server and set the
launch options.
General
Lets you select custom ports, if necessary, and change the
modem configuration settings. You can also specify any IP
addresses orsubnets thatyou wantto preventfrom docking
to the Access Server.
Connectivity
Lets you set the Access Server security options. You can
change theuser passwordand set an administrator password
to controlaccess tothe AccessServer configurationsettings.
You can hide the Access Server from TCP/IP searches to
prevent it from being displayed in the host list in the
Symantec ManagementConsole. Youcan also specify where
to log Access Server events.
Security
Lets you set up and maintain host groups to control access
to theAccess Serverand simplifythe management of docked
hosts.
Groups
If you change a configuration setting for the Access Server, you must stop and
restart the Access Server for the changes to take effect.
To configure the Access Server
1
In the Access Server Manager, on the Edit menu, click Preferences.
2
In the Preferences window, select a tab and make the appropriate
configuration changes.
3
When you are finished, click OK to close the Preferences window.
Naming the Access Server
Symantec pcAnywhereAccess Serverautomatically usesthe nameof the computer
on which it is installed. The Access Server name is the display name of the Access
Server. This name is used to identify the Access Server in the host list on the
Symantec Management Console. You can use a custom name to make it easier for
users to find the Access Server.
See “Configuring the Access Server” on page 50.
Note: Changing the Access Server name does not affect the computer name.
51Managing Access Server
Naming the Access Server
To name the Access Server
1
In the Preferences window, on the General tab, under Access Server Name,
select one of the following:
The Access Server uses the name that you specify.User Defined
The Access Server uses the computer name that is
defined in Windows.
Use Computer Name
2
If you select User Defined, in the adjacent box, type the name that you want
to use.
You can use a maximum of 24 characters.
3
Click Apply.
Setting the launch options for the Access Server
The Access Server launches automatically when Windows starts, and the Access
Server program icon appears in the Windows system tray. The Access Server
program icon indicates whether the server is running or stopped.
See “Configuring the Access Server” on page 50.
To set the launch options for the Access Server
1
In the Preferences window, on the General tab, select any of the following:
The AccessServer startsautomatically whenyou
start Windows.
Launch with Windows
The Access Server icon is displayed in the
Windows system tray.
Display Access Server icon in
taskbar
2
Click Apply.
Specifying the port numbers for the Access Server
Symantec pcAnywhere and the Access Server are configured to use ports 5631
(TCP Data port) and 5632 (UDP Status port) by default. To dock to the Access
Server, the port settings on the host and the Access Server must match. You can
change the port settings on the Access Server. However, host users who want to
dock to the Access Server must change their port settings to match. If you want
Managing Access Server
Setting the launch options for the Access Server
52
to connect through the Access Server, you must also change your port numbers
to match.
You can run a pcAnywhere host on the Access Server computer. However, the
port numbers for the pcAnywhere host must be unique to avoid a port conflict.
When you start the pcAnywhere host on the Access Server computer, it does not
dock to the Access Server. Instead, it waits for an incoming connection from the
Symantec Management Console. The management console must be configured
to use the same port numbers as the host.
See “How the Access Server works” on page 42.
See “Configuring the Access Server” on page 50.
To specify the port numbers for the Access Server
1
In the Preferences window, on the Connectivity tab, click TCP/IP Settings.
2
In the Port Settings window, in the Data port and Status port boxes, type
the port numbers that you want to use.
3
If you want to restore the default setting for a port, click Reset Default next
to the appropriate box.
4
Click OK.
5
Click Apply.
Blocking IP addresses from docking
The Access Server lets a host dock from any network address. If necessary, you
can specify the subnets or IP addresses that you want to prevent from docking to
the Access Server.
For security purposes, you can undock a host that appears to be unauthorized.
You can then add the IP address to the host blocking list to prevent the host from
re-docking.
See “About Access Server security” on page 43.
See “What you can do with the Access Server” on page 44.
See “Configuring the Access Server” on page 50.
To block IP addresses from docking
1
In the Preferences window, on the Connectivity tab, under Prevent the
following IP address or subnets from docking, do either one of the following:
■ To add a new subnet or IP address, type the subnet mask or IP address,
and then click Add.
53Managing Access Server
Blocking IP addresses from docking
■ To remove a subnet or IP address, select it, and then click Remove.
2
Click Apply.
Setting a user password for the Access Server
You can set a user password to control connections to the Access Server. Host
users must supply the password to dock to the Access Server. You must supply
the password to connect to a docked host through the Access Server. You set the
user password during the installation process. You can change it when necessary
to maintain security.
You can configure the host or Symantec Management Console to automatically
supply the user password to connect to the Access Server.
See “What you can do with the Access Server” on page 44.
See “Docking a pcAnywhere host to the Access Server” on page 57.
See “Configuring the Access Server” on page 50.
To set a user password for the Access Server
1
In the Preferences window, on the Security tab, under Enter password for
Access Server connections, in the Password box, type the password.
2
In the Confirm password box, type the password again.
3
Click Apply.
Setting a password for the Access Server Manager
You can set a password for the Access Server Manager to control access to
connection information and configuration settings. When this password is set,
you must supply the password to open the Access Server Manager.
See “What you can do with the Access Server” on page 44.
See “Configuring the Access Server” on page 50.
To set a password for the Access Server Manager
1
In the Preferences window, on the Security tab, check Require a password
to open the Access Server Manager.
2
In the Password box, type the password.
3
In the Confirm password box, type the password again.
4
Click Apply.
Managing Access Server
Setting a user password for the Access Server
54
Logging Access Server events
You can log Access Server events to the Windows Event Viewer. You can view the
event log to review the operation of the Access Server, and then make any
necessary configuration changes. For example, you can view the log to determine
the number of hosts that were blocked from docking because the maximum limit
had been reached. If you notice a significant number of these events, you may
want to upgrade your license to increase the number of hosts.
You can log events to the Access Server computer. You can also log events to
another computer to which you have access. For example, you can log Access
Server events to a secure, central computer.
The following events are logged:
■ The Access Server started.
■ A host connection to the Access Server was blocked because the maximum
number of docked hosts was reached.
Your license agreement determines the maximum number of docked hosts.
■ A remote user failed to supply the correct Access Server password in three
attempts.
■ The Access Server stopped.
See “Configuring the Access Server” on page 50.
To log Access Server events to the local computer
1
In the Preferences window, on the Security tab, under Logging Options,
check Enable logging to the Windows Event Viewer.
2
Check Log to the Event Viewer on this computer.
3
Click Apply.
To log Access Server events to another computer
1
In the Preferences window, on the Security tab, under Logging Options,
check Enable logging to the Windows Event Viewer.
2
Check Log to the Event Viewer on another computer.
3
In the text box, type the computer name.
You must use UNC syntax.
4
Click Advanced.
5
In the User name box, type the user name.
6
In the Password box, type the password.
55Managing Access Server
Logging Access Server events
7
In the Domain box, type the domain name.
8
Click OK.
9
Click Apply.
Setting up host groups
You can set up host groups to control access to the Access Server and to simplify
management of the hosts that are docked. When remote users connect to the
Access Server through the host list, they can view the groups of docked hosts
and select the host they want to connect to.
You can hide individual host groups from TCP/IP searches to protect the hosts
from unauthorized access. Remote usersmust provide thegroup name toconnect
to any of the docked hosts that are contained in the group.
You can configure the Access Server to require the host computers to dock to a
specific hostgroup. Host users must supply a valid group name and theappropriate
password to dock to the Access Server.
You can choose not to require host computers to dock to a group. Any hosts that
do not specify a group name or password are assigned to the Default group.
You canset a password for the host group. The hostuser must supply the password
to dock to the group. The group password does not apply to remote connections.
Remote users only need to supply the group name to access the docked hosts that
are contained in the group.
See “About Access Server security” on page 43.
See “What you can do with the Access Server” on page 44.
See “About managing the Access Server” on page 48.
See “Configuring the Access Server” on page 50.
To set up host groups
1
In the Preferences window, on the Groups tab, do either of the following:
■ To add a new group, click Add.
■ To modify a group, in the Groups list, select the group that you want to
modify, and then click Modify.
2
In the Group Properties window, in the Name box, type the name that you
want to give the group.
All group names must be unique.
Managing Access Server
Setting up host groups
56
3
If you want to assign a password to the group, in the Password box, type the
password.
4
In the Confirm Password box, type the password again.
5
If you want to prevent the group from being displayed in the host list when
a remote user connects to the Access Server, uncheck Display this group in
TCP/IP search results.
6
Click OK.
7
If you want to require hosts to dock to a specific group, check Require hosts
to dock to a group.
If you select this option, the Access Server blocks docking attempts from a
host that is not configured to join a group.
8
Click Apply.
About hosts docked to the Access Server
When a pcAnywhere host docks to the Access Server, it connects to the Access
Server andwaits for connections. The host can accept only theremote connections
that come through the Access Server.
To dock to the Access Server, the host computer must be running pcAnywhere
Solution 12.5.
If a host computer is configured to dock to an Access Server, it automatically
docks when Windows starts.
See “Docking a pcAnywhere host to the Access Server” on page 57.
Docking a pcAnywhere host to the Access Server
When a host is configured to use the Access Server, it automatically docks to the
Access Server when the host is launched. The host usually re-docks to the Access
Server at the end of a session. However, you can configure the host to cancel at
the end of a session. After the Access Server service is restarted, the host also
automatically re-docks when it goes back into a waiting state.
If you have set up host groups on the Access Server, the host user must supply a
group name and password. Host users can configure the pcAnywhere host to
automatically dock to the assigned group.
See “How the Access Server works” on page 42.
See “Post-installation tasks” on page 46.
57Managing Access Server
About hosts docked to the Access Server
See “About hosts docked to the Access Server” on page 57.
To dock a pcAnywhere host to the Access Server
1
In the Symantec Management Console, in the Settings menu, click All
Settings.
2
In the left pane, expand the Settings > RemoteManagement > pcAnywhere
folders.
3
Click the pcAnywhere Settings policy for your platform.
4
In the right pane, click the Access Server tab.
5
Check Dock to pcAnywhere Access Server.
6
Enter the credentials for the Access Server.
7
(Optional) Ifyou want to also connect directly to a group on the AccessServer,
check Connect to a group.
If youdon’t select a group, the host connects as a member of the defaultgroup
on the Access Server.
8
(Optional) Enter the credentials for the group.
9
In the upper right corner, ensure that the policy is On.
10
Click Save changes.
Connecting to a host through the Access Server
Before you connect to a host through an Access Server, those hosts must be
configured to be docked to the Access Server.
A single host can be configured to dock to the Access Server or a direct TCP/IP
standard connection.You cannot configure a specific host to simultaneously dock
to both an Access Server and a TCP/IP connection. If you want to change this
functionality, you must distribute an updated policy.
Each instance of an Access Server installation can support up to 1,000 docked
hosts and 30 concurrent remote control sessions.
See “How the Access Server works” on page 42.
See “Manually connecting to a host computer” on page 59.
To connect to a host through the Access Server
1
In the Symantec Management Console, in the Actions menu, click Remote
Control.
2
In the Computer box, enter the computer name or IP address of the Access
Server that your host is docked to.
Managing Access Server
Connecting to a host through the Access Server
58
3
Click Connect.
4
Provide the appropriate credentials for the Access Server.
5
Click OK.
6
From the list, select the group that your host computer is docked to.
7
Select the computer that you want to connect to.
8
Click OK.
9
Enter the credentials for the host computer.
10
Click OK.
Manually connecting to a host computer
You can view the docked host computers and then start a pcAnywhere session
with a selected host computer.
See “Connecting to a host through the Access Server” on page 58.
To manually connect to a host computer
1
In the Symantec Management Console, on the Actions menu, click Remote
Management > Remote Control.
2
Type the Access Server name or IP address.
3
Click Connect.
4
In thepcAnywhere Access Server Authentication dialog box, typethe Access
Server user password.
5
Click OK.
6
From the list, select the group that your host computer is docked to.
7
Select the computer that you want to connect to.
8
Click OK.
9
Enter the credentials for the host computer.
10
Click OK.
11
Click OK.
59Managing Access Server
Manually connecting to a host computer
Managing Access Server
Manually connecting to a host computer
60
A
Access Server
about 42
configuring 50
how it works 42
installing 45
IP address blocking 43
launching with Windows 52
logging events 55
scalability 44
security 43
starting 50
stopping 50
task overview 44
uninstalling 48
user password 54
Access Server Manager
about 48
opening 48
password 54
refreshing 49
Access Server name
specifying 51
active sessions
ending 49
viewing 48
approve connection
states 24
B
blocking IP addresses 43
C
configuration options
platform-specific 17
Connecting with
RDP 22
VNC 22
connection users
states 24
D
docked hosts
undocking 49
viewing 48
E
Edit preferences
command queue 33
file handling 33
file transfer 33
session end 33
event logging 55
events
information captured 40
F
File handling
options 33
H
host
connecting 58
host configuration 57
host docking
blocking from specific IP addresses 53
definition 57
host groups
configuring 56
docking pcAnywhere host 57
enforcing 56
hiding from TCP/IP searches 56
setting passwords for 56
I
icon
showing in taskbar 52
installation
post-installation tasks 46
preparation 44
procedure 45
Index
installation (continued)
system requirements 45
L
launch options 52
license file
importing through Access Server Manager 47
Linux
platform 12
M
Macintosh
platform 12
P
password
for Access Server Manager 54
for Access Server user 54
for host group 56
pcAnywhere
active window tracking 26
advanced option 23
annotation 24
bandwidth 26
blank host screen 26
chat window 24, 30
command queue 32
copy file 31
data port 23
delete file 31
display option 24
enable pen 24
encryption 23
end session 34
folder compare 31
full screen 24
lock keyboard 24
lock mouse 24
move file 31
multiple monitor 26
online option 24, 26
order commands 32
process 16
remote control option 24
remote control session 16
remotely control a computer 20
rename file 31
reports 37, 39
pcAnywhere (continued)
restarting host computer 24
screen scaling 24
sending command 24
session recording 24
shared device 24
snapshot 24, 29
start a remote control session 20
synchronize resolution setting 26
transfer clipboard content 26
transfer file 31
turn off host computer 24
view file properties 31
writing text on the screen 24
pcAnywhere events 40
pcAnywhere plug-in
installing 17
pcAnywhere report
actions 38
change display format 38
change parameter values 38
print 38
refresh 38
save 38
search 38
view 38
pcAnywhere reports
change parameters for 39
types 37
view 39
pcAnywhere Solution
about 9
components of 10
features of 9–10
platform
configuration options 17
differences 12
port numbers
resetting for Access Server 53
setting on router or firewall 43
specifying for Access Server 53
process for
pcAnywhere remote control session 16
Q
Quick Connect 11
Index62
R
remote connections
through Quick Connect 59
Remote control
connections 22
remote control
privileges 11
remote control session
end 34
start 20
remote session
playing a recorded 29
recording 28
viewing 29
S
scalability 44
security 43
role-based 11
Session end
options 33
superuser
states 24
T
TCP/IP searches
hiding host groups from 56
U
uninstalling 48
V
VNC and RDP
connections 22
W
Windows
platform 12
63Index
Loading...