Symantec pcAnywhere - 12.5 Instruction Manual
Symantec pcAnywhere™ User's Guide
12164653
Symantec pcAnywhere™ User's Guide
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Documentation version 12.5
PN: 12164653
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■ Operating system
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Contents
Technical Support ..... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 4
Chapter 1 Introducing Symantec pcAnywhere ... . .... . .... ..... ..... .... . .... 17
About Symantec pcAnywhere . ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ... 17
What's new in Symantec pcAnywhere ... . .... ..... ..... .... . .... . .... . .... ..... .... 18
Components of Symantec pcAnywhere ... ..... ..... .... . .... . .... . .... ..... ..... ... 18
How Symantec pcAnywhere works . .... ..... ..... .... . .... . .... . .... ..... ..... .... . . 20
Understanding the difference between a host and a remote . .... . .... . 20
About connecting over the Internet . . .... ..... ..... .... . .... . .... . .... ..... ... 20
Issues that affect performance ... . .... . .... ..... ..... .... . .... . .... ..... ..... .. 23
What you can do with Symantec pcAnywhere ... . .... . .... . .... ..... ..... .... . ... 26
Where to find more information . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 27
Chapter 2 Navigating in Symantec pcAnywhere .... . .... ..... ..... .... . .... . . 29
Selecting a view mode in Symantec pcAnywhere . . .... ..... ..... .... . .... . .... . . 29
Starting a connection in Basic View . .... . .... . .... . .... ..... ..... .... . .... . .... . .... 30
Viewing or editing connection settings .... . .... ..... ..... .... . .... . .... . .... ..... .. 33
Working in Advanced View . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... . 34
Organizing column headings in the Symantec pcAnywhere
window . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... . 35
Customizing the Symantec pcAnywhere navigation bar ... . .... ..... ... 36
Closing the main product window upon connection ... ..... ..... .... . .... 37
About the Connection Wizard ... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 38
What you need to know before you connect .... .... . .... . .... ..... ..... .... . 38
Ways to connect to another computer remotely . .... ..... ..... .... . .... . .. 39
About the start modes for remote connections .... .... . .... . .... ..... ..... . 40
About the Session Manager . . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . 42
Changing how active sessions appear in the Session Manager ..... ... 43
Showing or hiding options on the Session Manager navigation
bar . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .. 44
Resizing the Session Manager navigation bar . ..... ..... .... . .... . .... . ... 44
Showing or hiding the Session Manager navigation bar ... ..... .... . .... 45
Using Thumbnail tab ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .. 45
Managing pcAnywhere preferences ... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 45
About customizing network connections ... ..... ..... .... . .... . .... . .... .... 46
Contents8
Customizing modem connections ... ..... .... . .... . .... . .... ..... ..... .... . .... 47
Customizing European ISDN connections . ..... .... . .... . .... . .... ..... ..... 48
Customizing direct connections .... . .... . .... ..... ..... .... . .... . .... . .... ..... 49
Chapter 3 Installing Symantec pcAnywhere . .... ..... ..... .... . .... . .... ..... ... 51
Preparing for installation .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... 51
Symantec pcAnywhere system requirements . . .... . .... ..... ..... .... . .... 51
User rights requirements ... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 56
Installation options . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 56
If you have a previous version installed ... ..... ..... .... . .... . .... . .... ..... . 61
Symantec pcAnywhere installation . ..... .... . .... . .... . .... ..... ..... .... . .... . .... 61
Installing the full product version . . .... . .... ..... ..... .... . .... . .... . .... ..... 61
Installing a custom version . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... 63
Running the setup program manually .... . .... ..... ..... .... . .... . .... ..... .. 63
Post-installation tasks . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 64
Starting Symantec pcAnywhere ... .... . .... . .... . .... ..... ..... .... . .... . .... . . 64
Modifying installation settings . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 65
Updating Symantec pcAnywhere ..... .... . .... . .... . .... ..... ..... .... . .... . .. 66
Uninstalling Symantec pcAnywhere ..... .... . .... . .... . .... ..... ..... .... . ... 67
Chapter 4 Allowing others to control your computer .... .... . .... . .... . .. 69
Managing host connections ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .. 69
Adding a host connection item to Favorites . .... . .... ..... .... . .... . .... . ... 69
Locating a recent host connection item ..... ..... .... . .... . .... . .... ..... .... 70
Ways to set up host computer .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... 70
Using the Connection Wizard to configure a host connection .... ..... 70
Configuring a host using advanced properties . .... . .... ..... ..... .... . .... 73
Knowing which connection device to use for host sessions . . .... ..... .. 74
Configuring a host network connection ..... .... . .... . .... ..... ..... .... . .... 75
Selecting a network card ... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . 76
Changing the default port numbers on the host ... ..... .... . .... . .... . .... 77
Configuring a host modem connection ... . .... . .... ..... .... . .... . .... . .... .. 78
Configuring an ISDN connection on a host .... .... . .... . .... . .... ..... ..... . 79
Configuring a direct connection on a host .... .... . .... . .... . .... ..... ..... .. 80
Setting the host startup options . .... . .... . .... . .... ..... ..... .... . .... . .... . ... 81
If you are logged on as a guest user in Windows ..... ..... .... . .... . .... . .. 82
Setting end of session options ... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 83
Configuring a host computer to enlist in a directory service . ..... ..... 85
Setting the Multi Monitor options .... ..... ..... .... . .... . .... . .... ..... ..... .. 86
Specifying a host name ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ... 86
Sharing host disk drives . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 87
Ways to start a host session ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 88
Waiting for a connection from a remote computer ..... ..... .... . .... . ... 88
Calling a remote computer .... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 89
Accepting a host invitation .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . . 90
What you can do during a host session .... . .... . .... . .... ..... ..... .... . .... . .... .. 90
Working with the host online menu . . .... ..... ..... .... . .... . .... . .... ..... ... 90
Letting multiple remote users hold a conference .... . .... . .... . .... ..... .. 91
Chatting online with the remote user .... ..... .... . .... . .... . .... ..... ..... ... 93
Using draw feature on the host computer .... . .... . .... . .... ..... ..... .... . . 93
Ending a host session ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... .... 94
Chapter 5 Controlling another computer remotely ..... .... . .... . .... . .... . 95
Managing remote connections . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 95
Adding a remote connection item to Favorites . .... . .... ..... ..... .... . .... 95
Locating a recent remote connection item ..... ..... .... . .... . .... . .... ..... 96
Ways to set up a remote computer ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 96
Using the Connection Wizard to configure a remote
connection ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 97
Configuring a remote connection using advanced properties . . .... . ... 98
Knowing which connection device to use for remote sessions ... . ... 100
Configuring a remote network connection ... . .... ..... ..... .... . .... . .... . 101
Customizing the data port range for remote connections .... . .... .... 102
Changing the default port numbers on the remote ..... ..... .... . .... . .. 103
Configuring a remote modem connection . ..... .... . .... . .... ..... ..... .... 104
Configuring a direct connection on a remote ..... .... . .... . .... . .... ..... 108
Configuring a remote computer to use directory services . .... ..... ... 109
Connecting throughpcAnywhere Gatewayor pcAnywhereAccess
Server ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 110
Modifying connection speeds .... . .... ..... ..... .... . .... . .... . .... ..... ..... .. 111
Adjusting video performance settings . .... ..... ..... .... . .... . .... . .... .... 112
Automatically logging on to the host computer . ..... .... . .... . .... . .... . 113
Automatically reconnecting if the host is busy .... ..... .... . .... . .... . ... 114
Ways to start a remote control session . . .... . .... ..... ..... .... . .... . .... . .... ... 115
Starting a remote connection item . ..... ..... .... . .... . .... ..... ..... .... . ... 115
Waiting for a host connection .... . .... ..... ..... .... . .... . .... ..... ..... .... . . 116
Connecting to a host computer using Smart Card
authentication .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... . 116
Connecting to another computer using Quick Connect ... ..... ..... .... 117
Using pcA Quick Connect ... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . ... 124
What you can do during a remote control session . ..... .... . .... . .... . .... .... 125
Taking a snapshot . .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... . 127
Changing display settings during a remote control session . .... . .... . 128
Changing the background colors . ..... ..... .... . .... . .... . .... ..... ..... .... . 131
9Contents
Contents10
Configuring remote printing .... .... . .... . .... . .... ..... ..... .... . .... . .... .... 132
Transferring the contents of the Windows clipboard . .... . .... . .... . ... 133
Chatting online with the host user ..... ..... .... . .... . .... . .... ..... .... . .... 134
Connecting to multiple hosts . . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 134
Using draw feature on the remote computer ... ..... .... . .... . .... . .... ... 135
Turning off host computer . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . ... 136
Viewing shared host drives .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... 136
Ending a remote control session . . .... ..... ..... .... . .... . .... . .... ..... ..... . 137
Connecting to a computer that does not have a host running . . .... ..... ... 137
Configuring initial host properties for Quick Deploy and
Connect ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . . 140
About reconnectingto a host using the Quick Deploy and Connect
feature . .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 149
Editing the Quick Deploy and Connect host properties . .... . .... ..... . 149
How pcAnywhere works in a Windows recovery
environment ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .... 150
Chapter 6 Supporting computers and servers remotely ..... ..... .... 151
About Symantec pcAnywhere Remote Management tools . .... . .... . .... . .. 151
User rights requirements for remote management ... ..... .... . .... . .... . .... 151
Ways to start a remote management session .... ..... ..... .... . .... . .... . .... .. 152
What you can do during a remote management session ... . .... . .... . .... ... 153
Managing tasks remotely .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .. 154
Running DOS commands ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 155
Viewing services . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 157
Viewing and editing system files . ..... ..... .... . .... . .... . .... ..... ..... .... . 159
Viewing and editing the system registry . .... . .... . .... ..... ..... .... . .... . 160
Viewing the event log .... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 161
Viewing and uninstalling programs . .... . .... . .... . .... ..... ..... .... . .... . . 162
Restarting or shutting down a host computer during a remote
management session . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . 162
Locking a computer or logging off a user during a remote
management session . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . 163
Sending system state commands to one or more computers . .... .... 164
Ending a remote management session .... .... . .... . .... . .... ..... ..... .... . 167
Chapter 7 Transferring files and folders ..... .... . .... . .... ..... ..... .... . .... . .. 169
About pcAnywhere File Transfer .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 169
Going to a recently visited file location .... . .... . .... ..... ..... .... . .... . ... 170
Tagging all files in a folder . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 171
Tagging all folders in a directory . .... ..... ..... .... . .... . .... . .... ..... ..... . 171
Tagging files using wildcard characters . .... . .... . .... ..... ..... .... . .... . . 171
Tagging files by date modified . . .... . .... . .... ..... ..... .... . .... . .... . .... ... 172
Managing files and folders .... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 172
Comparing folders .... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .. 173
About file transfer preferences . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 174
Selecting a start-up location . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .. 174
Selecting an overwrite option . .... ..... ..... .... . .... . .... ..... ..... .... . .... . 175
Increasing file transfer performance . . .... ..... ..... .... . .... . .... . .... ..... 175
Ways to start a file transfer session . . .... . .... . .... ..... ..... .... . .... . .... ..... .. 176
Transferring files between computers . ..... ..... .... . .... . .... . .... ..... ... 176
Canceling a file transfer operation ... ..... .... . .... . .... ..... ..... .... . .... . . 177
Pausing a file transfer operation ... ..... .... . .... . .... . .... ..... .... . .... . ... 177
Viewing the Command Queue during a file transfer
operation ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... 178
Changing file transfer settings during a session .... . .... ..... ..... .... . . 178
About synchronization and cloning ... ..... .... . .... . .... . .... ..... ..... .... . .... . 179
Synchronizing folders ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... . 179
Synchronizing folders by file type . ..... ..... .... . .... . .... . .... ..... ..... ... 180
Cloning a folder ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 180
Chapter 8 Automating file transfer and management tasks ... .... 181
11Contents
About the Command Queue . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 181
Using command queue files to automate tasks . . .... ..... .... . .... . .... . .... ... 182
Using environment variables .. .... ..... ..... .... . .... . .... . .... ..... ..... .... 183
Working with command queue files ... .... . .... . .... . .... ..... ..... .... . .... 183
Arranging items in the queue file ... ..... ..... .... . .... . .... . .... ..... ..... .. 188
Adding remote connection items to a command queue file . ..... .... . 189
Selecting file handling options for command queues ... ..... .... . .... . . 190
Selecting end of session options for command queues . ..... ..... .... . . 191
Creating a command queue file during a session ... . .... ..... ..... .... . .... . ... 196
Pausing the Command Queue ... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 196
Removing a command from the command list ... ..... ..... .... . .... . .... . 197
Arranging commands in the command list . . .... . .... ..... ..... .... . .... . . 197
Saving a command queue file .... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 197
Generating a command queue report on-demand ... . .... . .... ..... ..... 198
Running a command queue file ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 198
Running a command queue file during a session . .... ..... ..... .... . .... 199
Running a command queue file without starting a session ..... ..... . 199
Scheduling a command queue file to run automatically . . .... ..... .... 200
Chapter 9 Securing your computer and sessions .... . .... ..... ..... .... . .. 203
Protecting a host computer from unauthorized access ... . .... . .... . .... ..... 203
About authentication in pcAnywhere . ..... ..... .... . .... . .... . .... ..... .... 204
Contents12
Configuring logon security .... .... . .... . .... . .... ..... .... . .... . .... . .... ..... . 209
Securing the host computer upon connection ... ..... .... . .... . .... . .... . 210
Hiding the host name from network search results . . .... . .... . .... ..... 211
Calling back remote users . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... 212
About access rights . ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . 213
Configuring caller rights . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .. 213
Setting time limits for callers ... . .... ..... ..... .... . .... . .... ..... ..... .... . ... 214
Blocking connections by days or times ... ..... .... . .... . .... . .... ..... ..... . 215
About session security .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ... 216
Restricting control of the keyboard and mouse .... . .... ..... ..... .... . .. 216
Setting inactivity time limits for sessions ... . .... ..... ..... .... . .... . .... .. 217
Using encryption to protect data . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . . 218
About the Symantec Cryptographic Module .... ..... ..... .... . .... . .... . .. 218
About symmetric encryption ... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 219
About public-key encryption ... . .... . .... ..... ..... .... . .... . .... ..... ..... ... 219
Understanding the performance trade-offs . .... . .... ..... ..... .... . .... . . 220
How pcAnywhere works with encryption ... .... . .... . .... . .... ..... ..... .. 220
Configuring pcAnywhere to use pcAnywhere encoding .... . .... ..... .. 221
Configuring pcAnywhere to use symmetric encryption . .... ..... ..... . 221
Denying connections from computers that use lower
encryption . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... 222
Configuring pcAnywhere to use public-key encryption . ..... .... . .... . 223
Protecting configuration settings ... ..... ..... .... . .... . .... ..... ..... .... . .... . ... 228
Ways to assess host security . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ... 229
Running the Host Assessment Tool .... . .... ..... ..... .... . .... . .... . .... .... 230
Specifying the location of the host connection items .... .... . .... . .... . 231
Analyzing scan results . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 231
Getting more information about scan results ... . .... . .... . .... ..... ..... . 232
Learning more about security features . ..... .... . .... . .... . .... ..... ..... .. 232
Saving scan results . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 233
Chapter 10 Monitoring and recording sessions ... .... . .... . .... ..... ..... .... 235
Monitoring events in Symantec pcAnywhere ..... .... . .... . .... . .... ..... .... . . 235
Sending logging events to an SNMP trap ..... ..... .... . .... . .... . .... ..... . 235
Generating a pcAnywhere log file . .... ..... ..... .... . .... . .... . .... ..... ..... 237
Logging events in the Windows Event Viewer ... . .... . .... . .... ..... ..... 238
About logging information to a central server . ..... .... . .... . .... ..... ... 239
Managing log files .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ... 240
Creating an activity log report . . .... . .... . .... ..... ..... .... . .... . .... ..... ... 241
Archiving or deleting log file data . .... . .... ..... ..... .... . .... . .... ..... ..... 242
About recording and replaying sessions . .... . .... ..... .... . .... . .... . .... ..... ... 242
Recording a remote session . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 243
Automatically recording a remote session ... . .... . .... ..... .... . .... . .... . 243
Automatically recording a host session ... . .... . .... ..... ..... .... . .... . .... 244
Replaying a recorded session ..... .... . .... . .... ..... ..... .... . .... . .... . .... .. 244
Saving information from a recorded session .... ..... ..... .... . .... . .... . . 246
Chapter 11 Connecting across multiple platforms .... ..... ..... .... . .... . .. 247
About Symantec pcAnywhere CrossPlatform .... .... . .... . .... . .... ..... ..... .. 247
Installing Symantec pcAnywhere CrossPlatform . .... . .... . .... . .... ..... ..... 247
Installing pcAnywhere CrossPlatform on Windows . .... . .... ..... ..... . 248
Installing pcAnywhere CrossPlatform on Linux .... . .... . .... ..... ..... . 248
Installing pcAnywhere CrossPlatform on MAC OS X ..... ..... .... . .... 249
Starting pcAnywhere CrossPlatform . .... ..... ..... .... . .... . .... . .... ..... . 250
Connecting to a host computer through pcAnywhere
CrossPlatform ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 251
Securing connections through pcAnywhere CrossPlatform . ..... ..... .... . 252
Encrypting your sessions through pcAnywhere
CrossPlatform ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 252
Connecting to a serialized host through pcAnywhere
CrossPlatform ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 254
Navigating in a pcAnywhere CrossPlatform session . ..... ..... .... . .... . .... . 254
Transferring files during a pcAnywhere CrossPlatform
session ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 257
Transferring clipboard content in a pcAnywhere CrossPlatform
session ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 257
Increasing video performance during a pcAnywhere
CrossPlatform session .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . 258
Using ezScroll to navigate during a pcAnywhere CrossPlatform
session ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 258
Saving and opening pcAnywhere CrossPlatform connection
files . ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 259
Ending a pcAnywhere CrossPlatform session . .... . .... ..... ..... .... . .... 260
13Contents
Chapter 12 Connecting from a Web browser ... .... . .... . .... ..... ..... .... . .... 261
About Symantec pcAnywhere Web Remote .... .... . .... . .... . .... ..... ..... .... 261
About Web Remote setup .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 262
Starting the Web Remote from the installation CD ... ..... ..... .... . .... 263
Starting theWeb Remote from a hard drive, server,or removable
media . ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . . 263
Ways to secure your Web Remote session . . .... . .... ..... ..... .... . .... . .... . ... 264
How the Web Remote secures the logon process ... ..... ..... .... . .... . .. 265
About Web Remote encryption ... . .... ..... ..... .... . .... . .... . .... ..... ..... . 265
Configuring session encryption . .... . .... ..... ..... .... . .... . .... ..... ..... ... 267
Contents14
Using a serial ID to secure a connection on Web Remote .... . .... . .... 268
Editing port settings in Web Remote ... ..... .... . .... . .... . .... ..... ..... ... 268
Ways to connect to a host through Web Remote .... . .... . .... . .... ..... ..... .. 269
Connecting to a host in the host list ... ..... ..... .... . .... . .... . .... ..... ... 269
Connecting to a host by manually entering connection
information .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... 270
What you can do during a Web Remote session ... ..... .... . .... . .... . .... ..... 270
Transferring clipboard contents on Web Remote . ..... .... . .... . .... . ... 272
Increasing video performance during a Web Remote session ..... ... 273
Using ezScroll to navigate during a Web Remote session ... .... . .... . 273
Ending a Web Remote session ... ..... ..... .... . .... . .... . .... ..... ..... .... . .. 274
Chapter 13 Connecting from a mobile device ... .... . .... . .... . .... ..... ..... ... 275
About Symantec pcAnywhere Mobile .. . .... . .... ..... ..... .... . .... . .... . .... ... 275
What you can do in Symantec pcAnywhere Mobile ... . .... . .... ..... ... 276
Getting help on your device .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... 276
Symantec pcAnywhere Mobile installation ... .... . .... . .... . .... ..... ..... .... . . 277
Symantec pcAnywhere Mobile system requirements . . .... . .... ..... ... 277
If you have a previous version of Symantec pcAnywhere Mobile
installed . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .... . .. 278
Installing Symantec pcAnywhere Mobile . ..... .... . .... . .... . .... ..... .... 278
Uninstalling Symantec pcAnywhere Mobile ... ..... .... . .... . .... . .... ... 281
Starting Symantec pcAnywhere Mobile .... . .... . .... . .... ..... ..... .... . .. 283
Ways to connect another computer from a mobile device ... ..... ..... .... . . 284
Configuring a custom connection item on your mobile device ... .... 284
Including logon information in your mobile connections ... ..... .... . 286
Connecting through a pcAnywhere Gateway or Access
Server ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 287
Encrypting your mobile sessions ... . .... . .... ..... ..... .... . .... . .... . .... ... 288
Using a serial ID to secure mobile connections .... .... . .... . .... . .... .... 290
Specifying the host ports for mobile connections . .... ..... ..... .... . ... 290
Adding subnet addresses to a host search on your mobile
device ... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... 291
Starting a mobile session from a custom connection item .... .... . ... 292
Starting a mobile connection from Quick Connect . . .... . .... . .... ..... . 292
Navigating in the Symantec pcAnywhere Mobile session screen ... ..... .. 294
Modifying navigation preferences during a mobile session . . .... . .... 296
Improving performance during a mobile session .... . .... ..... ..... .... . 297
Performing remote control tasks from a mobile device .... .... . .... . .... .... 298
Starting a remote management session in Symantec pcAnywhere
Mobile . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 298
What you can do during a remote management session ... . .... . .... . .... ... 299
Viewing or changing program status from a mobile device . .... . .... . 299
Stopping and starting processes from a mobile device . ..... .... . .... . . 300
Locking your computer or logging off a user from a mobile
device ... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... 302
Restarting or shutting down a host computer from a mobile
device ... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... 303
Running DOS commands from a mobile device . .... ..... ..... .... . .... . . 304
Ending a mobile session . ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ... 305
Managing connection items on a mobile device . . .... . .... . .... ..... ..... .... . . 306
Renaming a connection item on a mobile device .... ..... .... . .... . .... . . 306
Copying a connection item on a mobile device ... . .... . .... ..... ..... .... . 306
Organizing connection items on a mobile device .... ..... .... . .... . .... . 307
Removing a connection item from a mobile device . . .... . .... . .... ..... . 307
About closing Symantec pcAnywhere Mobile .. .... . .... . .... . .... ..... ..... ... 307
Chapter 14 Managing Symantec pcAnywhere Gateway . .... . .... . .... . . 309
About Symantec pcAnywhere Gateway . .... . .... ..... ..... .... . .... . .... ..... .... 309
Installing Symantec pcAnywhere Gateway ... . .... . .... ..... .... . .... . .... . .... . 310
About the Gateway Manager ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 311
Starting pcAnywhere Gateway ... ..... ..... .... . .... . .... ..... ..... .... . .... . . 312
Changing the launch settings for pcAnywhere Gateway . .... . .... . .... 313
Changing the name that the gateway computer uses ... . .... . .... ..... . 313
Hiding the gateway computer from search results .... ..... ..... .... . ... 314
Securing the gateway computer . ..... .... . .... . .... . .... ..... ..... .... . .... . . 314
Monitoring events in pcAnywhere Gateway .... . .... ..... ..... .... . .... . .. 315
Editing the port settings for pcAnywhere Gateway .... . .... . .... ..... .. 316
Configuring pcAnywhere Gateway to allow incoming modem
connections .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 317
Choosing how pcAnywhere Gateway discovers hosts .... . .... ..... ..... 318
Adding or removing a subnet for host searches in pcAnywhere
Gateway . . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... .. 318
Docking a gateway computer to an access server . ..... .... . .... . .... . ... 319
Ending a pcAnywhere Gateway session ..... ..... .... . .... . .... . .... ..... .. 320
Stopping the pcAnywhere Gateway service ... ..... .... . .... . .... . .... .... 320
15Contents
Index . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 321
Contents16
Chapter
Introducing Symantec pcAnywhere
This chapter includes the following topics:
■ About Symantec pcAnywhere
■ What's new in Symantec pcAnywhere
■ Components of Symantec pcAnywhere
■ How Symantec pcAnywhere works
1
■ What you can do with Symantec pcAnywhere
■ Where to find more information
About Symantec pcAnywhere
Symantec pcAnywhere provides secure, remote access to computers and servers.
It lets you quickly resolve helpdesk and server support issues or stay productive
while youwork away from your office. You canuse yourdesktop computer, laptop,
or mobile device to work across multiple platforms, including Windows®, Linux®,
and Mac® OS. You can also deploy a limited-functionality, single-use host to
computers that do not have a host running.
Connectivity features such as Symantec pcAnywhere Gateway help facilitate
connections through firewalls, routers, and other types of Network Address
Translation (NAT) devices. Robust security features help protect your computers
and servers from unauthorized access.
You can use Symantec pcAnywhere in the following ways:
Introducing Symantec pcAnywhere
18
What's new in Symantec pcAnywhere
Manage computers
remotely
Support and maintain
servers
Transfer files between
computers
Work from a remote
location
Symantec pcAnywhere lets helpdesk providers and
administrators troubleshoot and quickly resolve computer
problems. You can remotely perform diagnostics, check and
modify settings, and deploy and install software.
Symantec pcAnywherelets administratorsconnect toservers
across their organizations to perform routine maintenance,
deploy and install software patches and upgrades, assess
performance, and troubleshoot network problems.
Symantec pcAnywherelets youconnect toyour homeor office
computer to quickly get the files that you need. You can
perform automatic end-of-day file transfers from one
computer to another or exchange multimedia and other files
that are too large to send by email.
Symantec pcAnywhere lets you remotely connect to another
computer and work as though you are sitting in front of that
computer. Youcan view and edit files, run software,print files
to a printer at your location or at the host's location, or give
presentations or demonstrations.
What's new in Symantec pcAnywhere
Symantec pcAnywhere includes the following new features and enhancements:
2008 Server
Multi Monitor
pcA Quick Connect
Lets youremotely connectto andfrom a2008 Serverplatform
to all platforms that are supported by pcAnywhere.
Lets you select the monitor that isdisplayed by default on the
remote computer when the session starts.
pcA QuickConnect letsyou connectto anothercomputer with
minimum setup. You can use this option when you need to
connect to the host computer.
Components of Symantec pcAnywhere
See Table 1-1 on page ?. lists the main components of Symantec pcAnywhere.
These components are included on the product CD as separate installations.
Components of Symantec pcAnywhere
19Introducing Symantec pcAnywhere
Table 1-1
Symantec pcAnywhere full
product
Symantec pcAnywhere
CrossPlatform
Symantec pcAnywhere
Gateway
Symantec pcAnywhere Mobile
Main components of Symantec pcAnywhere
DescriptionName
Lets you access computers and servers remotely for
remote control, file transfer, and remote management
tasks. Runs on Windows operating systems only.
You can choose from several installation options that
range from the full version to scaled-down versions that
contain only the functionality that you need.
See “Installation options” on page 56.
Lets you remotely access one or more computers that are
running Windows,Linux, or Mac OS Xoperating systems.
See “About Symantec pcAnywhere CrossPlatform”
on page 247.
Lets you find and connect to one ormore host computers
that arebehind a firewall, router, or other type of Network
Address Translation (NAT) device.
See “About Symantec pcAnywhere Gateway” on page 309.
Lets you access computers and servers remotely from a
mobile device.
See “About Symantec pcAnywhere Mobile ” on page 275.
Symantec pcAnywhere Web
Remote
Host Administrator
Symantec Packager
Lets you connect to another computer through a
Java-enabled Web browser.
See “About Symantec pcAnywhere Web Remote ”
on page ?.
Lets youremotely manage thepcAnywhere hoststhat are
running on your network.
For more information, see the Symantec pcAnywhere
Administrator's Guide .
Lets youcreate custominstallations ofSymantec pcAthat
you can deploy to target systems.
For more information, see the Symantec pcAnywhere
Administrator's Guide.
Introducing Symantec pcAnywhere
20
How Symantec pcAnywhere works
How Symantec pcAnywhere works
Symantec pcAnywhere uses remote control technology to let you connect to
another computer or server and work as though you are sitting in front of it.
Symantec pcAnywhere supports network connections over a local area network
(LAN), wide area network (WAN), or the Internet. It also supports
modem-to-modem connections and direct, computer-to-computer connections
through a serial or parallel port and the appropriate type of cable.
In most cases, the remote user initiates the connection. You provide the
information that is needed to connect to the host computer. You can also select
options to increase security or optimize performance. To make a connection, the
host computer must be set up to wait for incoming pcAnywhere connections. The
host usercan select the type ofdevice to use for connections (for example,TCP/IP).
The host user can select security options to control access to the host computer.
Administrators can use Quick Deploy and Connect to configure and deploy a
limited-functionality, single-usehost to computers that do not havea hostrunning.
You musthave administratorrights on the computer to which you want toconnect.
See “ Connecting to a computer that does not have a host running” on page 137.
Understanding the difference between a host and a remote
When two computers are connected using pcAnywhere, they function in a
client/server relationship.The host computer, as theserver, waitsfor connections
from a remote computer and provides the requested services.
When you configure a host computer, you control who can connect to the host
computer and what level of access the remote user should have.For example, you
can restrict a remote user from restarting the host computer.
See “Ways to set up host computer” on page 70.
The remote computer, as the client, connects to the host computer and specifies
the actions that should be carried out. Although the actual work is performed on
the host computer, anything that happens on the host computer screen is also
displayed on the remote computer screen.
See “Ways to set up a remote computer” on page 96.
About connecting over the Internet
Symantec pcAnywhere lets you connect to a host computer over the Internet,
provided that both the host and the remote computers have Internet access. If
the host computer has a public IP address, connecting over the Internet involves
the following process:
How Symantec pcAnywhere works
■ The host user connects to the Internet, following the instructions provided by
the Internet service provider (ISP).
■ In pcAnywhere,the host user starts a host sessionthat isconfigured for TCP/IP.
See “Ways to start a host session” on page 88.
■ The remote user connects to theInternet, following the instructions provided
by the ISP.
■ In pcAnywhere, the remote user configures a TCP/IP connection, specifying
the IP address of the host computer and the logon information.
See “Configuring a remote network connection” on page 101.
■ The remote user starts the pcAnywhere remote connection item.
See “Ways to start a remote control session” on page 115.
About cable modem connections
Unlike traditional modems, which convert analogand digital signals to exchange
data over a telephone line, cable modems use Internet protocols to transmit data
over a cable television line. Because cable modems use TCP/IP to transmit data,
cable modem connections must be configured as TCP/IP network connections.
The default Network, Cable, DSL connection item in pcAnywhere is configured
for TCP/IP.
See “Configuring a host network connection” on page 75.
See “Configuring a remote network connection” on page 101.
21Introducing Symantec pcAnywhere
About DSL or ADSL connections
Digital subscriberlines, such as ADSL or DSL, arehigh-speed Internet connections
offered by an Internet service provider (ISP). Your computer operates as though
it is connected to a network and is assigned an IP address. DSL and ADSL
connections must be configured as TCP/IP network connections.
The default Network, Cable, DSL connection item in pcAnywhere is configured
for TCP/IP.
See “Configuring a host network connection” on page 75.
See “Configuring a remote network connection” on page 101.
About Internet broadband connections
Connecting over the Internet to a home-based network that uses a broadband
solution such as a cable modem or DSL can present some challenges. Many
home-based broadband Internet solutions include a cable or DSL router, which
Remote
computer
Internet
Router
10.101.101.1
Port-to-IP
mapping table
Host
computer
192.168.1.2
192.168.1.3
192.168.1.4
Introducing Symantec pcAnywhere
22
How Symantec pcAnywhere works
lets multiple computers share a single Internet connection. The router uses
Network Address Translation (NAT) technology to make this address sharing
possible.
In a sharing situation, this IP address is assigned to the router. The router, in turn,
generates new IP addresses, and then assigns them to the individual computers
that share the connection.
When you subscribe to a broadband service, your Internet service provider (ISP)
assigns you a single IP address. These router-assigned IP addresses are private
and cannot be seen from the Internet. The only address that can be seen from the
Internet is the IP address that is assigned to the router.
Figure 1-1 shows how Internet broadband connections are made.
Figure 1-1
How broadband connections work
To support inbound connections from a pcAnywhere remote, you must configure
the router to direct incoming data from the pcAnywhere ports to the
router-assigned IP address of the host computer.
For pcAnywhere connections, you must map the following pcAnywhere port
numbers to the private IP address of the host computer, which is assigned by the
router:
■ 5631 (data)
■ 5632 (status)
If you are connecting to a host computer that uses custom port numbers, you
must configure the custom port numbers in the remote connection item. This
port mappingconfiguration is done in theadministrator propertiesfor the router,
which is typically accessible through a Web browser. The location of the port
mapping settings varies by router.
For more information, consult the documentation for your router.
How Symantec pcAnywhere works
Symantec pcAnywhere Gateway lets you set up a single connection point to
facilitate theprocess offinding andconnecting tohost computers that are behind
a Network Address Translation (NAT) device.
See “About Symantec pcAnywhere Gateway” on page 309.
About connecting from outside a firewall
For security reasons, an administrator might set up a firewall to restrict access
to specificIP addresses. A firewall preventscomputers thatare outside the firewall
from connecting to any IP address that is inside the firewall. Some corporate
environments mightalso have security policies that restrict users from installing
a modem phone line behind a firewall.
If thehost computer is connected toa network that is behind a firewall,the remote
user must have a way to connect to the network through a Remote Access Service
(RAS) or virtual private network (VPN). This information must be provided by an
administrator.
Once theremote user connects to the corporate networkusing oneof these trusted
services, the remote computer becomes a node on the network and can use
pcAnywhere to connect to the target computer using TCP/IP.
Connecting to a network host computer from outside a firewall involves the
following process:
■ Connect to the host site's network using the procedures provided by the
administrator at the host site.
■ In pcAnywhere, configure a TCP/IP network connection, specifying the IP
address of the host computer to which you want to connect.
See “Configuring a remote network connection” on page 101.
■ Start the remote control session.
See “Ways to start a remote control session” on page 115.
Symantec pcAnywhere Gateway lets you set up a single connection point to
facilitate theprocess offinding andconnecting tohost computers that are behind
a Network Address Translation (NAT) device.
See “About Symantec pcAnywhere Gateway” on page 309.
23Introducing Symantec pcAnywhere
Issues that affect performance
Even with the advances in remote control technology, controlling another
computer over a communication device poses many performance challenges.
During a remote control session, you control the host computer as though you
Introducing Symantec pcAnywhere
24
How Symantec pcAnywhere works
are sitting in front of it. Everything from the desktop wallpaper on the host
computer to the movement of your cursor must be transmitted back and forth.
The two biggest factors in performance are the speed of the connection and
graphics overhead. The more data that needs to be transferred between the
computers—especially graphics data—the slower the performance.
Some security settings, such as data encryption, can also affect performance.
When configuring a connection, you must balance the need for high performance
with the need to protect your data.
See “Understanding the performance trade-offs” on page 220.
Ways to improve performance
Although SymantecpcA is designed to optimize performance, there are anumber
of factors that you can control to boost performance.
Table 1-2 includes information about how you can improve performance.
Improve connection speed
Table 1-2
Ways to improve performance
SolutionObjective
Ensure that you are using the fastest type of connection possible. If you are using a
modem, you should use the fastest connection that your modem and phone line can
support.
Symantec pcAnywhere can detect the speed of your connection (bandwidth) and
automatically adjust video settings to optimize performance.
How Symantec pcAnywhere works
25Introducing Symantec pcAnywhere
Minimize graphics
overhead
Work more efficiently
Table 1-2
Ways to improve performance (continued)
SolutionObjective
In the Windows operating system, everything that you see on your computer screen,
from astatus barto a menu, is a graphical user interface. This information is transmitted
to theremote computerover theconnection device.The moregraphics thatare displayed
on the host computer, the more informationthat must be sent tothe remote computer,
which slows performance.
You can minimize graphics overhead in the following ways:
■ For low-bandwidth connections (for example, modems), select the low bandwidth
option when you configure the remote properties in Symantec pcA.
■ Turn off status bars in applications and on the Windows system tray, including
modem lights.
■ Minimize dialog boxes that you are not using and use smaller windows.
■ Reduce the desktop resolution and number of colors on the display.
■ Hide the Windows taskbar on the host.
■ Disable wallpaper, backgrounds, and screen savers on the host.
■ Disable the Windows Active Desktop feature on the host.
■ Turn off full-window dragging capability on the host to avoid transmitting each
pixel of movement as you drag a window across the computer screen.
As you perform tasks during a remote control session, use the following guidelines to
help improve performance:
■ If you are running pcAnywhere on Vista, to improve performance, use computers
that have graphics cards with high ratings.
■ Avoid using animation.
■ Use the Page Up and Page Down keys to scroll through documents.
■ Disable the scroll wheel on your mouse.
■ Avoid performing remote control tasks when transferring files.
■ Use toolbars instead of the menu to perform tasks.
Changing performance settings
Symantec pcAnywhere stores data in a cache file to avoid resending the same
data over the connection, thus improving performance. Symantec pcAnywhere
never uses more than 16 MB of disk space for a cache file.
To change performance settings
In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
1
In thepcAnywhere Options window, on theRemote Operation tab, check Use
2
pcAnywhere cache file.
Introducing Symantec pcAnywhere
26
What you can do with Symantec pcAnywhere
What you can do with Symantec pcAnywhere
Symantec pcAnywherelets you connect to anothercomputer to troubleshoot and
resolve computerproblems, support and maintain servers, transfer files,and work
from a remote location.
You can use pcAnywhere to do the following:
Let others connect to your
computer remotely
Take control of another
computer
Administer computersand
servers remotely
Setting up your computer as a host lets you do the following:
■ Remotely connect to it when working from a remote
location
■ Let someonein anotherlocation helpyou solvea computer
problem
■ Host presentations and demos over a conference
connection
See “Managing host connections” on page 69.
The remote control features let you do the following:
■ Help another user troubleshoot a computer problem
■ Access software, email, or other resources on another
computer
■ Print filesthat are stored on another computer to a printer
at your location
See “Managing remote connections” on page 95.
The remote management tools let you do the following:
■ Connect to a remote server to troubleshoot problems and
perform routine maintenance
■ Troubleshoot and resolve computer problems quickly
■ Monitor computer performance
■ Remotely install and remove software
■ Deploy software, patches, and upgrades
See “AboutSymantec pcAnywhereRemote Management tools”
on page 151.
Where to find more information
27Introducing Symantec pcAnywhere
Transfer files
The file transfer and command queue features let you do the
following:
■ Quickly access the files that you need to stay productive
■ Perform automatic end-of-day file transfers for audit and
archive purposes
■ Automatically distribute files and updates to multiple
computers
■ Exchange multimedia and other files that are too large to
send by email
See “About pcAnywhere File Transfer” on page 169.
See “About the Command Queue” on page 181.
Where to find more information
Check the Symantec Web site at the following URL for technical support
information, Knowledge Base articles, online tutorials, and the latest product
information:
www.symantec.com/techsupp/
In additionto the online Help, the following documentationresources areavailable
on the Symantec pcAnywhere CD:
■ Symantec pcAnywhere User's Guide
■ Symantec pcAnywhere Administrator's Guide
■ Symantec pcAnywhere OLE Automation Guide
■ Symantec Packager Implementation Guide
■ Symantec WebRemote Help
■ Symantec CrossPlatform Help
■ Symantec pcAnywhere Getting Started Guide
Note: Viewing the online manuals requires Acrobat Reader 5.0 or later.
Introducing Symantec pcAnywhere
28
Where to find more information
Chapter
Navigating in Symantec pcAnywhere
This chapter includes the following topics:
■ Selecting a view mode in Symantec pcAnywhere
■ Starting a connection in Basic View
■ Viewing or editing connection settings
■ Working in Advanced View
2
■ About the Session Manager
■ Using Thumbnail tab
■ Managing pcAnywhere preferences
Selecting a view mode in Symantec pcAnywhere
Symantec pcAnywhere lets you work in one of the following modes:
Basic View
Advanced View
Basic View provides quick access to the most commonly
performed pcAnywhere tasks. It simplifies the process of
configuring and starting connections.
See “Starting a connection in Basic View” on page 30.
Advanced Viewlets youaccess configurationoptions andtools
that are not available in Basic View. It lets you manage
connection settings, customize preferences, and select
advanced security options.
Lets you switch
between view modes
Shows the Basic
View tasks
Navigating in Symantec pcAnywhere
30
Starting a connection in Basic View
When youstart Symantec pcAnywhere for the first timeafter installation, it opens
in BasicView mode.The nexttime thatyou startpcAnywhere, itopens inthe view
that you were using when you closed the program.
Figure 2-1 shows the Symantec pcAnywhere window with Basic View selected.
Figure 2-1
Symantec pcAnywhere window in Basic View
To select a view mode in Symantec pcAnywhere
In the Symantec pcAnywhere window, on the left navigation bar, do one of
◆
the following:
■ To switchfrom Basic View to AdvancedView, click Go to AdvancedView.
■ To switch from Advanced View to Basic View, click Go to Basic View.
Starting a connection in Basic View
You can use Basic View mode to quickly perform the following tasks:
Remote control
File transfer
Quick connect
Lets youcontrol ahost computerremotely andwork asthough
you are sitting in front of it
Starts thesession in file transfer mode so thatyou canquickly
access the files that you need
Lets you quickly connect to another computer with minimal
setup
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