Symantec pcAnywhere - 12.0 User Manual
Symantec pcAnywhere User's Guide
10529206
Symantec pcAnywhere™ User's Guide
The software described in this book is furnishedunder alicense agreement andmay beused
only in accordance with the terms of the agreement.
Documentation version 12.0
PN: 10529206
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Technical Support
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Symantec’s maintenance offerings include the following:
■ A range of support options that give you the flexibility to select the right
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■ A telephone and web-based support that provides rapid response and
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Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
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Select your region or language under Global Support.
Before contacting Technical Support, make sure you have satisfied the system
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at the computer on which the problem occurred, in case it is necessary to recreate
the problem.
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available:
■ Product release level
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■ Error messages and log files
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■ Recent software configuration changes and network changes
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Symantec Early WarningSolutions
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Contents
Technical Support
Chapter 1 Introducing Symantec pcAnywhere
About Symantec pcAnywhere ............ ... ... ... ... ... ... ... ... ... ... ... ............ 19
What's new in Symantec pcAnywhere .. ... ... ... ... ... ... ... ... ... ... .............. 20
Components of Symantec pcAnywhere .. ... ... ... ... ... ... ... ... .............. ... .. 21
How Symantec pcAnywhere works ... ... ... .............. ... ... ... ... ... ... ... ... ... 22
Understanding the difference between a host and a remote .. ... ... ... . 22
About connecting over the Internet . ... ... .............. ... ... ... ... ... ... ... . 23
Issues that affect performance ....... ... ... ... ... ... ... ... ... ... ... ... .......... 26
What you can do with Symantec pcAnywhere ........ ... ... ... ... ... ... ... ... ... . 28
Where to find more information . ... ... ... ... ... ... ... .............. ... ... ... ... ... ... 29
Chapter 2 Installing Symantec pcAnywhere
Preparing for installation .. ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... .. 31
Symantec pcAnywhere system requirements ... .............. ... ... ... ... .. 31
User rights requirements .. ... ... ... ... .............. ... ... ... ... ... ... ... ... ... .. 35
Installation options . ... ... .............. ... ... ... ... ... ... ... ... ... ... ... .......... 36
If you have a previous version installed . ... ... ... ... ... ... ... .............. .. 40
Symantec pcAnywhere installation .... ... ... ... ... ... ... .............. ... ... ... ... .. 40
Installing the full product version . ... ... ... .............. ... ... ... ... ... ... ... 41
Installing a custom version ............ ... ... ... ... ... ... ... ... ... ... ... ......... 42
Running the setup program manually ... ... .............. ... ... ... ... ... ... .. 42
Post-installation tasks ............. ... ... ... ... ... ... ... ... ... ... ... ... .............. ... . 43
Registering Symantec pcAnywhere ... ... ... ... ... ... ... ... .............. ... ... 43
Starting Symantec pcAnywhere . ... ... ... .............. ... ... ... ... ... ... ... ... 43
Modifying installation settings ... ... ... ... ... ... ... ... ... ... ... ... ............. 44
Updating Symantec pcAnywhere .............. ... ... ... ... ... ... ... ... ... ... ... 45
Uninstalling Symantec pcAnywhere ... ... ... ................. ... ... ... ... ... . 45
Chapter 3 Navigating in Symantec pcAnywhere
Selecting a view mode in Symantec pcAnywhere .. ... ... ... .............. ... ... . 47
Starting a connection in Basic View .............. ... ... ... ... ... ... ... ... ... ... ... .. 48
Viewing or editing connection settings ... ... .............. ... ... ... ... ... ... ... ... . 52
Contents10
Working in Advanced View .. ... ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... 53
Organizing column headings in the Symantec pcAnywhere
window ... ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... 54
Customizing the Symantec pcAnywhere navigation bar ... ... ... ... ..... 55
Closing the main product window upon connection . ... ... ... ... ... ... ... 56
About the Connection Wizard ... ... ... ... ... ... ... ... ... ... ... ... .............. 56
What you need to know before you connect ..... ... ... ... ... ... ... ... ... ... . 57
Ways to connect to another computer remotely .. ... ... ................. ... 57
About the start modes for remote connections ........... ... ... ... ... ... ... 59
About the Session Manager . ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... 60
Changing how active sessions appear in the Session Manager .. ....... 61
Showing or hiding options on the Session Manager navigation
bar . ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... 62
Resizing the Session Manager navigation bar ... ... ... .............. ... ... . 63
Showing or hiding the Session Manager navigation bar .. ... ... ... ... ... 63
Managing pcAnywhere preferences . ... ................. ... ... ... ... ... ... ... ... ... . 63
About customizing network connections . ... ... ... ... ... .............. ... ... 64
Customizing modem connections . ... ... ... ... ... ... .............. ... ... ... ... . 65
Customizing European ISDN connections ......... ... ... ... ... ... ... ... ... .. 66
Customizing direct connections .............. ... ... ... ... ... ... ... ... ... ... ... . 67
Chapter 4 Allowing others to control your computer
Managing host connections .. ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... .. 69
Adding a host connection item to Favorites ... ... ... ... ... ... ... ... ... ... ... 69
Locating a recent host connection item .. ... ... ... ... ... ... ... ... ... ... ... ... 70
Ways to set up a host computer ... ... ... ... ... ... ... ... .............. ... ... ... ... ... .. 70
Using the Connection Wizard to configure a host connection .... ... ... 70
Configuring a host using advanced properties . ... ... ... ... ... ... ... ... ..... 72
Knowing which connection device to use for host sessions ... ... ... ... . 74
Configuring a host network connection ... ... ... ... ... .............. ... ... ... 75
Selecting a network card ....... ... ... ... ... ... ... ... ... ... ... ... .............. ... . 76
Changing the default port numbers on the host ........ ... ... ... ... ... ... . 77
Configuring a host modem connection . ... ... ... ... ... ... ... ... ... ... ... ... .. 77
Configuring an ISDN connection on a host ... .............. ... ... ... ... ... .. 78
Configuring a direct connection on a host .............. ... ... ... ... ... ... ... 79
Setting the host startup options . ... .............. ... ... ... ... ... ... ... ... ... ... 80
Setting end of session options ........... ... ... ... ... ... ... ... ... ... ... ... ...... 81
Configuring a host computer to use directory services ... ... ... .......... 83
Specifying a host name . ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... .. 84
Ways to start a host session .. ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... .. 84
Waiting for a connection from a remote computer ... ... ... ... ... ... ... ... 85
Calling a remote computer .............. ... ... ... ... ... ... ... ... ... ... ... ........ 85
Accepting a host invitation .. ... ... ... ... ... ... ... .............. ... ... ... ... ... ... 86
What you can do during a host session ... ... ... ... ... ... ... ... ... ... .............. . 86
Working with the host online menu . ... ... ... .............. ... ... ... ... ... ... . 87
Letting multiple remote users hold a conference ... ... ... ... .............. 87
Chatting online with the remote user ... ... ... .............. ... ... ... ... ... ... 89
Ending a host session ......... ... ... ... ... ... ... ... ... ... ... ... ... .............. ... 89
Chapter 5 Controlling another computer remotely
Managing remote connections . ... .............. ... ... ... ... ... ... ... ... ... ... ... ..... 91
Adding a remote connection item to Favorites . ... ... ................. ... ... 91
Locating a recent remote connection item . ... ... ... ... ... ... ... ... ... ...... 92
Ways to set up a remote computer ... ... ... ... ... ... ... .............. ... ... ... ... ... . 92
Using the Connection Wizard to configure a remote
connection ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ........ 93
Configuring a remote connection using advanced properties . ......... 94
Knowing which connection device to use for remote sessions . ... ... ... 95
Configuring a remote network connection .. ... ... .............. ... ... ... ... . 96
Customizing the data port range for remote connections .. ... ... ... ... . 98
Changing the default port numbers on the remote ... ... ... ... ............ 99
Configuring a remote modem connection .... ... ... ... ... ... ... ... ........... 99
Configuring a direct connection on a remote ............. ... ... ... ... ... .. 103
Configuring a remote computer to use directory services .. ............ 104
Connecting through a pcAnywhere Gateway or an Access
Server ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... 105
Modifying connection speeds ... ... ... ... ... .............. ... ... ... ... ... ... ... 106
Adjusting video performance settings ........ ... ... ... ... ... ... ... ... ... ... . 107
Automatically logging on to the host computer . .............. ... ... ... .. 108
Automatically reconnecting if the host is busy ... ... .............. ... ... . 109
Ways to start a remote control session .. ... ... ... ... ... ... ... ... ... ... ... ......... 109
Starting a remote connection item ............ ... ... ... ... ... ... ... ... ... ... . 110
Waiting for a host connection ... .............. ... ... ... ... ... ... ... ... ... ... .. 110
Connecting to another computer using Quick Connect .. ... ... ... ... ... 111
What you can do during a remote control session . ... .............. ... ... ... .. 117
Taking a snapshot ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ... 119
Changing display settings during a remote control session ... ... ... .. 119
Changing the background colors ... ... ... ... ... .............. ... ... ... ... ... .. 121
Configuring remote printing .. ... ... ... ... ... ... ... ... ... ... ... .............. .. 121
Transferring the contents of the Windows clipboard ... ... ... ... ... ... . 122
Chatting online with the host user ...... ... ... ... ... ... ... ... ... ... ... ... .... 123
Connecting to multiple hosts . ... ... ... ... ... ... .............. ... ... ... ... ... .. 123
Ending a remote control session . ... ... .............. ... ... ... ... ... ... ... ... . 124
Connecting to a computer that does not have a host running . ... ... ... ... . 124
11Contents
Contents12
Connecting to a computer using Quick Deploy and Connect . ... ... ... 125
Configuring initial host properties for Quick Deploy and
Connect . ... ... ... ... ... ... ... ... ... ................. ... ... ... ... ... ... ... ... ... 126
About reconnecting to a hostusing theQuick Deploy and Connect
feature .... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... .............. 133
Editing the Quick Deploy and Connect host properties .. ... ... ... ... ... 134
How pcAnywhere works in a Windows recovery
environment .. ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ........... 135
Chapter 6 Supporting computers and servers remotely
About Symantec pcAnywhere Remote Management tools .. ... ... ... ... ... .. 137
User rights requirements for remote management ... ... .............. ... ... .. 137
Ways to start a remote management session ... ... ... ... ... ... ... ... ... ... ...... 138
What you can do during a remote management session .............. ... ... . 139
Managing tasks remotely ... ... ... ... ... .............. ... ... ... ... ... ... ... ... .. 140
Running DOS commands ... ... ... ... ... ... ... ... ... .............. ... ... ... ... .. 141
Viewing services .. ... .............. ... ... ... ... ... ... ... ... ... ... ... .............. . 143
Viewing and editing system files .... ... ... .............. ... ... ... ... ... ... ... . 145
Viewing and editing the system registry . ... ... ... ... ... ... ... ... ... ........ 146
Viewing the event log ................. ... ... ... ... ... ... ... ... ... ... ... .......... 147
Viewing and uninstalling programs ... ... ... .............. ... ... ... ... ... ... . 148
Restarting or shutting down a host computer during a remote
management session . ... ... ... ... ... .............. ... ... ... ... ... ... ... ... . 148
Locking a computer or logging off a user during a remote
management session . ... ... ... ... ... .............. ... ... ... ... ... ... ... ... . 149
Sending system state commands to one or more computers .......... 150
Ending a remote management session ... ... .............. ... ... ... ... ... ... 153
Chapter 7 Transferring files and folders
About pcAnywhere File Transfer .......... ... ... ... ... ... ... ... ... ... ... ... ......... 155
Going to a recently visited file location ... ... ... ... ... .............. ... ... .. 156
Tagging all files in a folder . ... ... .............. ... ... ... ... ... ... ... ... ... ... .. 157
Tagging all folders in a directory .. ... ... ... ... ... ... ... .............. ... ... ... 157
Tagging files using wildcard characters .. ... ... ... ... ... ... ... ... ........... 157
Tagging files by date modified ... ... ... ... ... ... .............. ... ... ... ... ... .. 158
Managing files and folders ... .............. ... ... ... ... ... ... ... ... ... ... ... ... 158
Comparing folders . ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... . 159
About file transfer preferences ... ... ... ... .............. ... ... ... ... ... ... ... ... ... . 160
Selecting a start-up location ...... ... ... ... ... ... ... ... ... ... ... ... ............ 160
Selecting an overwrite option ........... ... ... ... ... ... ... ... ... ... ... ... ...... 161
Increasing file transfer performance ...... ... ... ... ... ... ... ... ... ... ... ... . 161
Ways to start a file transfer session ........ ... ... ... ... ... ... ... ... ... ... ... ....... 162
Transferring files between computers ..... ... ... ... ... ... ... ... ... ... ... ... . 162
Canceling a file transfer operation .. ... ... ... ... ... ... .............. ... ... ... 163
Pausing a file transfer operation ... ... ... ... ... ... .............. ... ... ... ... .. 163
Viewing the Command Queue during a file transfer
operation . ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ....... 164
Changing file transfer settings during a session ... ... ... ... ... .......... 164
About synchronization and cloning .... ... ... ... ... ... ... ... ... ... ... .............. 165
Synchronizing folders ... .............. ... ... ... ... ... ... ... ... ... ... ... ......... 165
Synchronizing folders by file type .............. ... ... ... ... ... ... ... ... ... ... 165
Cloning a folder ..... ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... . 166
Chapter 8 Automating file transfer and management tasks
About the Command Queue . ... ... .............. ... ... ... ... ... ... ... ... ... ... ... .... 167
Using command queue files to automate tasks . ... .............. ... ... ... ... ... 168
Using environment variables ........... ... ... ... ... ... ... ... ... ... ... ... ..... 169
Working with command queue files ... ... .............. ... ... ... ... ... ... ... . 169
Arranging items in the queue file .... ... ... ... ... ... ... ... .............. ... ... 174
Adding remote connection items to a command queue file .. ... ... ... . 175
Selecting file handling options for command queues . ... ... ... ... ... ... 176
Selecting end of session options for command queues . ... ... ... ....... 177
Creating a command queue file during a session ........ ... ... ... ... ... ... ... .. 182
Pausing the Command Queue .. ... ... .............. ... ... ... ... ... ... ... ... ... . 182
Removing a command from the command list .. ... ... ... ... ... ... ... ... .. 182
Arranging commands in the command list . ... ... ... ... ... .............. .. 182
Saving a command queue file ... .............. ... ... ... ... ... ... ... ... ... ... ... 183
Generating a command queue report on-demand ... ... ... ... ... ... ... ... 183
Running a command queue file . ... ... ... ... ... ... ... ... ... .............. ... ... ... .. 184
Running a command queue file during a session .. ... ... ... .............. 184
Running a command queue file without starting a session .. ... ....... 184
Scheduling a command queue file to run automatically ........ ... ... .. 186
13Contents
Chapter 9 Securing your computer and sessions
Protecting a host computer from unauthorized access .. ... ... ... ... ... ... ... 189
About authentication in pcAnywhere ............ ... ... ... ... ... ... ... ... ... 190
Configuring logon security . ... ... ... ... ... ... ... ... ... .............. ... ... ... .. 194
Securing the host computer upon connection ........ ... ... ... ... ... ... .. 195
Hiding the host name from network search results . ... ... ... ... ........ 196
Calling back remote users ... ... ... ... .............. ... ... ... ... ... ... ... ... ... .. 197
About access rights . ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ............... 198
Configuring caller rights ......... ... ... ... ... ... ... ... ... ... ... ... .............. 198
Setting time limits for callers .. ... ... ... ... ... ... ... ... ... ... .............. ... . 199
Blocking connections by days or times .. ... ... ... ... ... ... ... ... ... ......... 200
Contents14
Restricting access to computer drives .. .............. ... ... ... ... ... ... ... .. 201
About session security ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... 202
Restricting control of the keyboard and mouse ... ... ... ... ... ... ... ... ... 203
Setting inactivity time limits for sessions .. ... ... ... ... ... ... ... ... ... ..... 204
Using encryption to protect data . ... ... .............. ... ... ... ... ... ... ... ... ... ... 204
About the Symantec Cryptographic Module ... ... ... ... ... .............. .. 205
About symmetric encryption ........ ... ... ... ... ... ... ... ... ... ... ... ......... 205
About public-key encryption .. ... ... ... ... ... ... .............. ... ... ... ... ... .. 206
Understanding the performance trade-offs ........ ... ... ... ... ... ... ... ... 206
How pcAnywhere works with encryption .... ... ... ... .............. ... ... .. 207
Configuring pcAnywhere to use pcAnywhere encoding ........ ... ... .. 207
Configuring pcAnywhere to use symmetric encryption ... ... ... ... ... . 208
Denying connections from computers that use lower
encryption ............ ... ... ... ... ... ... ... ... ... ... ... ... .............. ... ... 209
Configuring pcAnywhere to use public-key encryption ..... ... ... ... ... 210
Protecting configuration settings .... ... ... ... ... ... ... ... ... .............. ... ... ... 214
Ways to assess host security ......... ... ... ... ... ... ... ... ... ... ... ... .............. . 215
Running the Host Assessment Tool ... .............. ... ... ... ... ... ... ... ... . 216
Specifying the location of the host connection items ... ... ............. 217
Analyzing scan results .......... ... ... ... ... ... ... ... ... ... ... ... .............. .. 217
Getting more information about scan results . ... ... ... ... ... ... ... ... ... . 218
Learning more about security features . ... ... ... ... ... ... ... ... ... ... ... .... 218
Saving scan results ... ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... . 219
Chapter 10 Monitoring and recording sessions
Monitoring events in Symantec pcAnywhere ... ... ... ... .............. ... ... ... 221
Sending logging events to an SNMP trap ... ... ... ... ... ... ... ... ... ... ... .. 221
Generating a pcAnywhere log file ... ... ... ... ... ... ... ... ... .............. ... 223
Logging events in the Windows Event Viewer .... ... ... ... ... ... ... ... .... 224
About logging information to a central server ......... ... ... ... ... ... ... . 224
Managing log files ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... .. 226
Creating an activity log report ... ... ... ... ... .............. ... ... ... ... ... ... .. 226
Archiving or deleting log file data ... ... ... ... ... ... ... ... ... ... ... ... ........ 227
About recording and replaying sessions ... ... ... ... ... ... ... ... ... ... ............ 228
Recording a remote session . ... ................. ... ... ... ... ... ... ... ... ... ... . 228
Automatically recording a remote session . ... ... ... ... ... ... .............. 229
Automatically recording a host session . ... ... ... ... ... ... ... ... ... ... ...... 229
Replaying a recorded session ... ... ... ... ... ... .............. ... ... ... ... ... ... 230
Saving information from a recorded session ........ ... ... ... ... ... ... ... . 232
Chapter 11 Connecting across multiple platforms
About Symantec pcAnywhere CrossPlatform .. ... ... ... ... ... ... ... ... ......... 233
Installing Symantec pcAnywhere CrossPlatform .. ... ... ... ... ... ... ... ... ... .. 233
Installing pcAnywhere CrossPlatform on Windows ... ... .............. . 234
Installing pcAnywhere CrossPlatform on Linux . ... ... .............. ... .. 234
Installing pcAnywhere CrossPlatform on Mac OS X ... ... ... ... ... ... ... 235
Starting pcAnywhere CrossPlatform ... ... ... ... .............. ... ... ... ... .. 236
Connecting to a host computer through pcAnywhere
CrossPlatform . ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... . 237
Securing CrossPlatform connections ... ... ... ... ... ... ... ... ... .............. ... .. 237
Encrypting your CrossPlatform sessions . ... ... ... ... .............. ... ... .. 238
Connecting to a serialized host .. ... ... ... ... ... ... ... ... ... .............. ... .. 239
Configuring a host session on a Linux or Mac OS X computer ... ..... 239
Changing subnet settings for CrossPlatform host searches ...... ... .. 240
Navigating in a CrossPlatform session ...... ... ... ... ... ... ... ... ... ... ... ... ..... 241
Transferring files during a CrossPlatform session .. ... ... ... ... ... ... ... 243
Transferring clipboard content in a CrossPlatform session . ... ... .... 244
Increasing video performance during a CrossPlatform
session ......... ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... .. 244
Using ezScroll to navigate during a CrossPlatform session ... ... ... ... 245
Saving and opening CrossPlatform connection files ...... ... ... ... ... .. 245
Ending a CrossPlatform session .... ... ... ... ... ... ... ... ... ... ... ... .......... 246
15Contents
Chapter 12 Connecting from a Web browser
About Symantec pcAnywhere Web Remote .............. ... ... ... ... ... ... ... .. 247
About Web Remote setup ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ..... 248
Starting the Web Remote from the installation CD . ... ... ... ... ... ... ... 249
Starting theWeb Remotefrom a hard drive, server, or removable
media . ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ............ 249
Ways to secure your Web Remote session . ... ... ... ... ... ... ... ... ... ... ......... 250
How the Web Remote secures the logon process ........... ... ... ... ... ... 251
About Web Remote encryption .. ... ... ... ... ... ... ... ... .............. ... ... .. 252
Configuring session encryption ... ... ... ... ... ... ... ... ... ... ... ... ... ........ 253
Using a serial ID to secure a connection on Web Remote ... ... ... ... ... 254
Editing port settings in Web Remote ... ... .............. ... ... ... ... ... ... ... 255
Ways to connect to a host through Web Remote ... ... ... ... ... ... ... ... ... ..... 255
Connecting to a host in the host list .. ... ... ... ... ... ... ... .............. ... . 255
Connecting to a host by manually entering connection
information ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ... ..... 256
What you can do during a Web Remote session . ... ... ... ... ... ... ... ... ....... 257
Transferring clipboard contents on Web Remote . ... ... .............. ... . 258
Increasing video performance during a Web Remote session .. ....... 259
Contents16
Using ezScroll to navigate during a Web Remote session .. ... ... ... ... 259
Ending a Web Remote session . ... ... ... ... ... ... ... ... .............. ... ... ... . 260
Chapter 13 Connecting from a mobile device
About Symantec pcAnywhere Mobile .. ... ... ... ... ... ... ... ... .............. ... .. 261
What you can do in Symantec pcAnywhere Mobile ... ... ... ... ... ... ... . 262
Getting help on your device ........... ... ... ... ... ... ... ... ... ... ... ... ... ..... 262
Symantec pcAnywhere Mobile installation . ... ... ... ... .............. ... ... ... .. 263
Symantec pcAnywhere Mobile system requirements ......... ... ... ... . 263
If you have a previous version of Symantec pcAnywhere Mobile
installed . ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ........ 264
Installing Symantec pcAnywhere Mobile ... ... ... ... .............. ... ... ... 264
Uninstalling Symantec pcAnywhere Mobile ... ... ... ... ... ... ... ... ... ... . 267
Starting Symantec pcAnywhere Mobile . ... ... ... ... ... ... ... ... ............ 269
Ways to connect another computer from a mobile device ... ... ... ... ........ 269
Configuring a custom connection item on your mobile device ........ 270
Including logon information in your mobile connections ... ... ........ 272
Connecting through a pcAnywhere Gateway or Access
Server ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... 273
Encrypting your mobile sessions .............. ... ... ... ... ... ... ... ... ... ... . 274
Using a serial ID to secure mobile connections .............. ... ... ... ... . 276
Specifying the host ports for mobile connections .. ... ... ... ... .......... 276
Adding subnet addresses to a host search on your mobile
device .. ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... .. 277
Starting a mobile session from a custom connection item .... ... ... ... 278
Starting a mobile connection from Quick Connect ... ... .............. ... 278
Navigating in the Symantec pcAnywhere Mobile session screen . ... ... ... 280
Modifying navigation preferences during a mobile session . ... ... ... . 282
Improving performance during a mobile session .. ... .............. ... ... 283
Performing remote control tasks from a mobile device ... ... ... ... ... ... ... .. 284
Starting a remote management session in Symantec pcAnywhere
Mobile . ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ........... 284
What you can do during a remote management session .............. ... ... . 285
Viewing or changing program status from a mobile device .. ... ... .... 285
Stopping and starting processes from a mobile device ......... ... ... .. 286
Locking your computer or logging off a user from a mobile
device .. ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... .. 288
Restarting or shutting down a host computer from a mobile
device .. ... ... ... ... ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... .. 289
Running DOS commands from a mobile device .. ... ... ... ... ............. 290
Ending a mobile session . ... ... ... ... ... ................. ... ... ... ... ... ... ... ... 291
Managing connection items on a mobile device . ... ... ... ... ... ... ... .......... 292
Renaming a connection item on a mobile device ... ... .............. ... .. 292
Copying a connection item on a mobile device ........ ... ... ... ... ... ... .. 292
Organizing connection items on a mobile device ... ... ... ... ... ... ... ... . 293
Removing a connection item from a mobile device . ... ... ... ... ......... 293
About closing Symantec pcAnywhere Mobile .... ... ... ... ... ... .............. . 293
Chapter 14 Managing Symantec pcAnywhere Gateway
About Symantec pcAnywhere Gateway ... ... ... ... ... ... ... .............. ... ... .. 295
Installing Symantec pcAnywhere Gateway . ... ... ... ... ... ... ... .............. .. 296
About the Gateway Manager ... ... ... ... ... ... ... ... ... .............. ... ... ... ... ... . 297
Starting pcAnywhere Gateway . .............. ... ... ... ... ... ... ... ... ... ... ... 298
Changing the launch preferences .... ... ... ... ... ... ... ... .............. ... ... 299
Changing the pcAnywhere Gateway computer name ... ... ... ... ... ... . 299
Hiding the pcAnywhere Gateway computer in search results ... ... ... 299
Securing the Gateway .. ... ... ... ... ... ... ... ... ... ... ... .............. ... ... ... .. 300
Monitoring events ............ ... ... ... ... ... ... ... ... ... ... ... .............. ... .. 300
Editing port settings for pcAnywhere Gateway . ... ... ... .............. .. 302
Configuring pcAnywhere Gateway to allow incoming modem
connections ... ... ... ... .............. ... ... ... ... ... ... ... ... ... ... ... ........ 302
Choosing how pcAnywhere Gateway discovers hosts ........ ... ... ... .. 303
Adding or removing a subnet for Gateway host searches ... ... ... ... .. 303
Docking to a Symantec pcAnywhere Access Server ........ ... ... ... ... .. 303
Ending a pcAnywhere Gateway session .. ... ... ... ... ... ... .............. ... 304
Stopping the pcAnywhere Gateway service ... ... ... ... ... ... ... ... ....... 304
17Contents
Index
Contents18
Chapter
Introducing Symantec pcAnywhere
This chapter includes the following topics:
■ About Symantec pcAnywhere
■ What's new in Symantec pcAnywhere
■ Components of Symantec pcAnywhere
■ How Symantec pcAnywhere works
1
■ What you can do with Symantec pcAnywhere
■ Where to find more information
About Symantec pcAnywhere
Symantec pcAnywhere provides secure, remote access to computers and servers.
It lets you quickly resolve helpdesk and server support issues or stay productive
while you work away from your office. You can use yourdesktop computer,laptop,
or mobile device to work across multiple platforms, including Windows®, Linux®,
and Mac® OS X. You can also deploy a limited-functionality, single-use host to
computers that do not have a host running.
Connectivity features such as Symantec pcAnywhere Gateway help facilitate
connections through firewalls, routers, and other types of Network Address
Translation (NAT) devices. Robust security features help protect your computers
and servers from unauthorized access.
You can use Symantec pcAnywhere in the following ways:
Introducing Symantec pcAnywhere
20
What's new in Symantec pcAnywhere
Manage computers
remotely
Support and maintain
servers
Transfer files between
computers
Work from a remote
location
Symantec pcAnywhere lets helpdesk providers and
administrators troubleshoot and quickly resolve computer
problems. You can remotely perform diagnostics, check and
modify settings, and deploy and install software.
Symantec pcAnywhere letsadministrators connect toservers
across their organizations to perform routine maintenance,
deploy and install software patches and upgrades, assess
performance, and troubleshoot network problems.
Symantec pcAnywhere lets you connecttoyourhome oroffice
computer to quickly get the files that you need. You can
perform automatic end-of-day file transfers from one
computer to another or exchange multimedia and other files
that are too large to send by email.
Symantec pcAnywhere lets you remotely connect to another
computer and work as though you are sitting in front of that
computer. You can view and edit files, run software,print files
to a printer at your location or at the host's location, or give
presentations or demonstrations.
What's new in Symantec pcAnywhere
Symantec pcAnywhere includes the following new features and enhancements:
Gateway functionality
Cross-platform support
Mac OS X support
Remote management tools
for mobile connections
Security enhancements
Facilitates the process of finding and connecting to host
computers that are behind a firewall,router, or other Network
Address Translation (NAT) device.
Lets you remotely accessmultiplecomputersacrossWindows,
Linux, and Mac OS X platforms. Lets you view all of your
sessions in a single window and transfer files between host
computers.
Lets you remotely access a computer that is running Mac OS
X from any operating system that is supported by Symantec
pcAnywhere.
Adds remote management tools to Symantec pcAnywhere
Mobile. You can open the Task Manager, run basic DOS
commands, and remotely log off, restart, or shut down a host
computer.
Adds the ability to block remote users from connecting to the
host at certain days and times.
Components of Symantec pcAnywhere
21Introducing Symantec pcAnywhere
Ease-of-use enhancements
Adds a Basic View mode that is designed for new users. Basic
View provides quick access to the most commonly performed
pcAnywhere tasks. It simplifies the process of configuring
and starting connections.
Components of Symantec pcAnywhere
Table 1-1lists themain components ofSymantec pcAnywhere. Thesecomponents
are included on the product CD as separate installations.
Table 1-1
Symantec pcAnywhere full
product
Symantec pcAnywhere
CrossPlatform
Symantec pcAnywhere
Gateway
Main components of pcAnywhere
DescriptionName
Lets you access computers and servers remotely for
remote control, file transfer, and remote management
tasks. Runs on Windows operating systems only.
You can choose from several installation options that
range from the full version to scaled-down versions that
contain only the functionality that you need.
See “Installation options” on page 36.
Lets you remotely access one or more computers that are
running Windows, Linux, or Mac OS X operating systems.
Lets you find and connect to one or more host computers
that are behind afirewall, router, or othertypeof Network
Address Translation (NAT) device.
Symantec pcAnywhere Mobile
Symantec pcAnywhere Web
Remote
Host Administrator
Lets you access computers and servers remotely from a
mobile device.
See “About Symantec pcAnywhere Mobile ” on page 261.
Lets you connect to another computer through a
Java-enabled Web browser.
See “About Symantec pcAnywhere Web Remote ”
on page 247.
Lets youremotelymanage thepcAnywhere hosts that are
running on your network.
For more information, see the Symantec pcAnywhere
Administrator's Guide .
Introducing Symantec pcAnywhere
22
How Symantec pcAnywhere works
Table 1-1
Symantec Packager
Main components of pcAnywhere (continued)
DescriptionName
Lets you create custom installations of pcAnywhere that
you can deploy to target systems.
For more information, see the Symantec pcAnywhere
Administrator's Guide.
How Symantec pcAnywhere works
Symantec pcAnywhere uses remote control technology to let you connect to
another computer or server and work as though you are sitting in front of it.
Symantec pcAnywhere supports network connections over a local area network
(LAN), wide area network (WAN), or the Internet. It also supports
modem-to-modem connections and direct, computer-to-computer connections
through a serial or parallel port and the appropriate type of cable.
In most cases, the remote user initiates the connection. You provide the
information that is needed to connect to the host computer. You can also select
options to increase security or optimize performance. To make a connection, the
host computer must be set up to wait for incoming pcAnywhere connections. The
host user can selectthe type of device to use for connections (for example, TCP/IP).
The host user can select security options to control access to the host computer.
Administrators can use Quick Deploy and Connect to configure and deploy a
limited-functionality, single-use host tocomputersthat do not have a host running.
You must have administrator rights on the computer to which you want to connect.
See “ Connecting to a computer that does not have a host running” on page 124.
Understanding the difference between a host and a remote
When two computers are connected using pcAnywhere, they function in a
client/server relationship. The hostcomputer, as theserver, waits for connections
from a remote computer and provides the requested services.
When you configure a host computer, you control who can connect to the host
computer and what level of access the remote user should have. For example, you
can restrict a remote user from restarting the host computer.
See “Ways to set up a host computer” on page 70.
The remote computer, as the client, connects to the host computer and specifies
the actions that should be carried out. Although the actual work is performed on
the host computer, anything that happens on the host computer screen is also
displayed on the remote computer screen.
See “Ways to set up a remote computer” on page 92.
About connecting over the Internet
Symantec pcAnywhere lets you connect to a host computer over the Internet,
provided that both the host and the remote computers have Internet access. If
the host computer has a public IP address, connecting over the Internet involves
the following process:
■ The host user connects to the Internet, following the instructions provided by
the Internet service provider (ISP).
■ In pcAnywhere, the host user startsa hostsession thatis configured for TCP/IP.
See “Ways to start a host session” on page 84.
■ The remote user connects to the Internet, following the instructions provided
by the ISP.
■ In pcAnywhere, the remote user configures a TCP/IP connection, specifying
the IP address of the host computer and the logon information.
See “Configuring a remote network connection” on page 96.
■ The remote user starts the pcAnywhere remote connection item.
See “Ways to start a remote control session” on page 109.
How Symantec pcAnywhere works
23Introducing Symantec pcAnywhere
About cable modem connections
Unlike traditional modems, which convert analog and digital signals to exchange
data over a telephone line, cable modems use Internet protocols to transmit data
over a cable television line. Because cable modems use TCP/IP to transmit data,
cable modem connections must be configured as TCP/IP network connections.
The default Network, Cable, DSL connection item in pcAnywhere is configured
for TCP/IP.
See “Configuring a host network connection” on page 75.
See “Configuring a remote network connection” on page 96.
About DSL or ADSL connections
Digital subscriberlines, such as ADSL or DSL, arehigh-speed Internet connections
offered by an Internet service provider (ISP). Your computer operates as though
it is connected to a network and is assigned an IP address. DSL and ADSL
connections must be configured as TCP/IP network connections.
Remote
computer
Internet
Router
10.101.101.1
Port-to-IP
mapping table
Host
computer
192.168.1.2
192.168.1.3
192.168.1.4
Introducing Symantec pcAnywhere
24
How Symantec pcAnywhere works
The default Network, Cable, DSL connection item in pcAnywhere is configured
for TCP/IP.
See “Configuring a host network connection” on page 75.
See “Configuring a remote network connection” on page 96.
About Internet broadband connections
Connecting over the Internet to a home-based network that uses a broadband
solution such as a cable modem or DSL can present some challenges. Many
home-based broadband Internet solutions include a cable or DSL router, which
lets multiple computers share a single Internet connection. The router uses
Network Address Translation (NAT) technology to make this address sharing
possible.
In a sharing situation, this IP addressis assigned to the router. The router, in turn,
generates new IP addresses, and then assigns them to the individual computers
that share the connection.
When you subscribe to a broadband service, your Internet service provider (ISP)
assigns you a single IP address. These router-assigned IP addresses are private
and cannot be seen from the Internet. The only address that can be seen from the
Internet is the IP address that is assigned to the router.
Figure 1-1 shows how Internet broadband connections are made.
Figure 1-1
How broadband connections work
To support inbound connections from a pcAnywhere remote, you must configure
the router to direct incoming data from the pcAnywhere ports to the
router-assigned IP address of the host computer.
For pcAnywhere connections, you must map the following pcAnywhere port
numbers to the private IP address of the host computer, which is assigned by the
router:
How Symantec pcAnywhere works
■ 5631 (data)
■ 5632 (status)
If you are connecting to a host computer that uses custom port numbers, you
must configure the custom port numbers in the remote connection item. This
port mapping configurationis donein the administrator properties for the router,
which is typically accessible through a Web browser. The location of the port
mapping settings varies by router.
For more information, consult the documentation for your router.
Symantec pcAnywhere Gateway lets you set up a single connection point to
facilitate the process of finding and connectingto host computers that are behind
a Network Address Translation (NAT) device.
See “About Symantec pcAnywhere Gateway” on page 295.
About connecting from outside a firewall
For security reasons, an administrator might set up a firewall to restrict access
to specific IP addresses. A firewall prevents computers that are outsidethe firewall
from connecting to any IP address that is inside the firewall. Some corporate
environments might also have security policies that restrict users from installing
a modem phone line behind a firewall.
If the host computer is connected to anetworkthat is behind a firewall,the remote
user must have a way to connect to the network through a Remote Access Service
(RAS) or virtual private network (VPN). This information must be provided by an
administrator.
Once theremoteuser connects to the corporatenetwork using oneof thesetrusted
services, the remote computer becomes a node on the network and can use
pcAnywhere to connect to the target computer using TCP/IP.
Connecting to a network host computer from outside a firewall involves the
following process:
■ Connect to the host site's network using the procedures provided by the
administrator at the host site.
■ In pcAnywhere, configure a TCP/IP network connection, specifying the IP
address of the host computer to which you want to connect.
See “Configuring a remote network connection” on page 96.
■ Start the remote control session.
See “Ways to start a remote control session” on page 109.
25Introducing Symantec pcAnywhere
Introducing Symantec pcAnywhere
26
How Symantec pcAnywhere works
Symantec pcAnywhere Gateway lets you set up a single connection point to
facilitate the process of finding and connectingto host computers that are behind
a Network Address Translation (NAT) device.
See “About Symantec pcAnywhere Gateway” on page 295.
Issues that affect performance
Even with the advances in remote control technology, controlling another
computer over a communication device poses many performance challenges.
During a remote control session, you control the host computer as though you
are sitting in front of it. Everything from the desktop wallpaper on the host
computer to the movement of your cursor must be transmitted back and forth.
The two biggest factors in performance are the speed of the connection and
graphics overhead. The more data that needs to be transferred between the
computers—especially graphics data—the slower the performance.
Some security settings, such as data encryption, can also affect performance.
When configuring a connection, you must balance the need for high performance
with the need to protect your data.
See “Understanding the performance trade-offs” on page 206.
Table 1-2
Improve connection speed
Ways to improve performance
Ways to improve performance
Although pcAnywhere is designed to optimize performance, there are a number
of factors that you can control to boost performance.
Table 1-2 includes information about how you can improve performance.
SolutionObjective
Ensure that you are using the fastest type of connection possible. If you are using a
modem, you should use the fastest connection that your modem and phone line can
support.
Symantec pcAnywhere can detect the speed of your connection (bandwidth) and
automatically adjust video settings to optimize performance.
How Symantec pcAnywhere works
27Introducing Symantec pcAnywhere
Minimize graphics
overhead
Work more efficiently
Table 1-2
Ways to improve performance (continued)
SolutionObjective
In the Windows operating system, everything that you see on your computer screen,
from a statusbar to amenu, is agraphicaluser interface. This informationis transmitted
to theremotecomputerovertheconnectiondevice.The more graphics that are displayed
on the host computer, the more information that must be sent to the remote computer,
which slows performance.
You can minimize graphics overhead in the following ways:
■ For low-bandwidth connections (for example, modems), select the low bandwidth
option when you configure the remote properties in pcAnywhere.
■ Turn off status bars in applications and on the Windows system tray, including
modem lights.
■ Minimize dialog boxes that you are not using and use smaller windows.
■ Reduce the desktop resolution and number of colors on the display.
■ Hide the Windows taskbar on the host.
■ Disable wallpaper, backgrounds, and screen savers on the host.
■ Disable the Windows Active Desktop feature on the host.
■ Turn off full-window dragging capability on the host to avoid transmitting each
pixel of movement as you drag a window across the computer screen.
As you perform tasks during a remote control session, use the following guidelines to
help improve performance:
■ Avoid using animation.
■ Use the Page Up and Page Down keys to scroll through documents.
■ Disable the scroll wheel on your mouse.
■ Avoid performing remote control tasks when transferring files.
■ Use toolbars instead of the menu to perform tasks.
Changing performance settings
Symantec pcAnywhere stores data in a cache file to avoid resending the same
data over the connection, thus improving performance. Symantec pcAnywhere
never uses more than 16 MB of disk space for a cache file.
To change performance settings
In the Symantec pcAnywhere window, on the Edit menu, click Preferences.
1
In the pcAnywhere Options window, on the Remote Operation tab, check Use
2
pcAnywherecache file.
Introducing Symantec pcAnywhere
28
What you can do with Symantec pcAnywhere
What you can do with Symantec pcAnywhere
Symantec pcAnywhere lets you connect to another computer to troubleshoot and
resolve computer problems, supportand maintain servers, transfer files, andwork
from a remote location.
You can use pcAnywhere to do the following:
Let others connect to your
computer remotely
Take control of another
computer
Administer computersand
servers remotely
Setting up your computer as a host lets you do the following:
■ Remotely connect to it when working from a remote
location
■ Let someonein anotherlocationhelp you solve acomputer
problem
■ Host presentations and demos over a conference
connection
See “Managing host connections” on page 69.
The remote control features let you do the following:
■ Help another user troubleshoot a computer problem
■ Access software, email, or other resources on another
computer
■ Print files thatarestored onanother computer to a printer
at your location
See “Managing remote connections” on page 91.
The remote management tools let you do the following:
■ Connect to a remote server to troubleshoot problems and
perform routine maintenance
■ Troubleshoot and resolve computer problems quickly
■ Monitor computer performance
■ Remotely install and remove software
■ Deploy software, patches, and upgrades
See “About Symantec pcAnywhere Remote Management tools”
on page 137.
Where to find more information
29Introducing Symantec pcAnywhere
Transfer files
The file transfer and command queue features let you do the
following:
■ Quickly access the files that you need to stay productive
■ Perform automatic end-of-day file transfers for audit and
archive purposes
■ Automatically distribute files and updates to multiple
computers
■ Exchange multimedia and other files that are too large to
send by email
See “About pcAnywhere File Transfer” on page 155.
See “About the Command Queue” on page 167.
Where to find more information
Check the Symantec Web site at the following URL for technical support
information, Knowledge Base articles, online tutorials, and the latest product
information:
www.symantec.com/techsupp/
In addition tothe onlineHelp, the following documentation resourcesare available
on the Symantec pcAnywhere CD:
■ Symantec pcAnywhere User's Guide
■ Symantec pcAnywhere Administrator's Guide
■ Symantec pcAnywhere OLE Automation Guide
Note: Viewing the online manuals requires Acrobat Reader 5.0 or later.
Introducing Symantec pcAnywhere
30
Where to find more information
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