Symantec pcAnywhere User Guide
Symantec pcAnywhere
User’s Guide
™
Symantec pcAnywhere User’s Guide
The software described in this book is furnished under a license agreement and
may be used only in accordance with the terms of the agreement.
Documentation version 10.5.1
Copyright Notice
Copyright 1995-2002 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec Corporation is the
copyrighted work of Symantec Corporation and is owned by Symantec
Corporation.
NO WARRANTY. The technical documentation is being delivered to you
AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any
use of the technical documentation or the information contained therein is at the
risk of the user. Documentation may include technical or other inaccuracies or
typographical errors. Symantec reserves the right to make changes without prior
notice.
No part of this publication may be copied without the express written permission
of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.
Trademarks
Symantec pcAnywhere, Symantec, the Symantec logo, ColorScale, and SpeedSend,
are U.S. registered trademarks of Symantec Corporation.
Microsoft, MS, Windows, Windows NT, Word, and the Office logo are either
registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or
other countries. Printed in the United States of America.
Other product names mentioned in this guide may be trademarks or registered
trademarks of their respective companies and are the sole property of their
respective manufacturers.
Printed in the United States of America
10987654321
CONTENTS
Section 1 Getting started
Chapter 1 Introducing Symantec pcAnywhere
What you can do with pcAnywhere .................................................. 11
How pcAnywhere works ................................................................... 12
Understanding the terms host and remote ................................. 12
Understanding remote control .................................................... 13
How remote control differs from remote networking ...............13
What’s changed in this version ..........................................................14
Security enhancements ................................................................ 14
Increased customization .............................................................. 15
Improved performance ................................................................ 16
Removed features ........................................................................ 17
Where to find more information ........................................................ 18
Information on the Symantec Web site ...................................... 18
Information on the pcAnywhere CD .......................................... 18
Using pcAnywhere software wizards ......................................... 19
Chapter 2 Installing Symantec pcAnywhere
Preparing for installation .................................................................... 21
System requirements .................................................................... 22
Choosing an installation option .................................................. 22
If you have a previous version installed ....................................23
Installing pcAnywhere ........................................................................ 24
Opening pcAnywhere after installation ............................................. 25
Registering pcAnywhere ..................................................................... 25
Updating pcAnywhere ........................................................................ 26
Uninstalling pcAnywhere ................................................................... 26
Chapter 3 Understanding pcAnywhere basics
Choosing a connection method ......................................................... 27
Connecting over the Internet ...................................................... 29
About cable modems ................................................................... 30
About digital subscriber lines ...................................................... 30
About ISDN lines ......................................................................... 30
Making connections ............................................................................31
Introducing pcAnywhere Manager .................................................... 32
3
Using the remote desktop .................................................................. 33
Using the remote online toolbar ................................................. 34
Printing remotely .........................................................................35
Transferring the contents of the Windows clipboard ................ 36
Chatting with other users ............................................................ 37
Improving performance ......................................................................37
Issues that affect performance .................................................... 38
Discovering optimum performance settings .............................. 39
Section 2 Getting connected
Chapter 4 Allowing others to control your computer
Managing host connections ................................................................ 43
Creating a new host connection item ......................................... 44
Modifying a host connection item .............................................. 44
Setting up a host computer ................................................................ 45
Selecting the host connection method ....................................... 46
Controlling the host session ........................................................ 47
Protecting the host computer ...................................................... 49
Starting a host session ........................................................................ 50
Waiting for a connection ............................................................. 50
Calling a remote computer .......................................................... 51
Accepting a voice first call .......................................................... 51
Ending a host session .........................................................................52
Letting multiple remote users hold a conference ............................. 52
Setting up the conference host ................................................... 53
Starting a conference ................................................................... 54
Chapter 5 Controlling another computer remotely
Setting up a remote connection ......................................................... 55
Configuring direct connections ................................................... 56
Configuring modem or ISDN connections .................................57
Configuring network connections .............................................. 58
Including logon information ....................................................... 60
Automatically redialing if the host is busy ................................. 60
Managing remote connection items ................................................... 61
Creating a new remote connection item .................................... 61
Modifying a remote connection item .......................................... 62
Starting a remote control session ....................................................... 62
Connecting to a host computer ..................................................64
4
Waiting for a host connection ..................................................... 64
Initiating a voice conversation with host ................................... 65
Connecting to multiple hosts ............................................................. 65
Changing online preferences ............................................................. 66
Recording and replaying sessions ...................................................... 67
Recording a remote control session ........................................... 68
Replaying recorded sessions ....................................................... 69
Saving information from a recorded session .............................. 70
Saving screens ..................................................................................... 71
Ending a session ................................................................................. 71
Chapter 6 Transferring files and folders
Navigating in pcAnywhere File Manager .......................................... 74
Getting to files quickly ................................................................ 75
Tagging files and folders .............................................................75
Tagging files ................................................................................. 75
Tagging folders ............................................................................ 76
Tagging by wild card characters ................................................. 76
Managing files and folders ................................................................. 77
Creating new folders ................................................................... 77
Deleting files and folders ............................................................ 77
Renaming files and folders .......................................................... 77
Copying files and folders ............................................................ 78
Comparing folders ....................................................................... 78
Changing file transfer preferences ..................................................... 79
Specifying a start-up location ...................................................... 79
Selecting an overwrite option ..................................................... 80
Increasing file transfer performance ........................................... 80
Changing preferences during a session ...................................... 81
Transferring files ................................................................................. 82
Transferring files during a remote control session .................... 82
Transferring files without starting a remote control session ..... 84
Performing automatic file transfers .................................................... 84
Setting up an AutoTransfer file ................................................... 85
Running an AutoTransfer procedure .......................................... 86
Modifying an AutoTransfer procedure ....................................... 87
Synchronizing and cloning ................................................................. 88
What is synchronization .............................................................. 89
Synchronizing folders .................................................................. 89
Synchronizing by file type ........................................................... 89
What is cloning ............................................................................ 90
Cloning folders ............................................................................. 90
5
Section 3 Safeguarding your system and data
Chapter 7 Securing your computer and sessions
Preventing unauthorized access ......................................................... 93
Choosing an authentication method ...........................................94
Setting up caller accounts ........................................................... 96
Configuring logon security .......................................................... 97
Calling back remote users ........................................................... 99
Limiting access privileges ................................................................... 99
Specifying caller privileges ........................................................ 100
Restricting access to computer drives ....................................... 101
Securing sessions .............................................................................. 102
Protecting your configuration settings ............................................. 103
Making passwords case sensitive .............................................. 103
Protecting your connection items ............................................. 103
Protecting your caller accounts ................................................. 104
Chapter 8 Using encryption to protect data
What is encryption ............................................................................ 105
What are the most common encryption methods .......................... 106
What is symmetric encryption ................................................... 106
What is public-key encryption .................................................. 106
Understanding the trade-offs ............................................................ 107
How pcAnywhere works with encryption ...................................... 107
Using public-key encryption in pcAnywhere .......................... 107
Using symmetric encryption in pcAnywhere ........................... 109
Using pcAnywhere encryption .................................................. 109
Setting up encryption on your computer ........................................ 109
Setting up pcAnywhere or symmetric encryption ................... 109
Setting up public-key encryption .............................................. 110
Chapter 9 Monitoring and recording sessions
Monitoring events in pcAnywhere ................................................... 113
Generating a pcAnywhere log file ............................................ 114
Logging events on Windows NT and Windows 2000 ............. 115
Sending logging information to a central server ...................... 116
Managing log files ............................................................................. 117
Creating an activity log report ................................................... 117
Archiving or deleting logged information ................................ 118
Recording host sessions ................................................................... 118
6
Section 4 Customizing settings
Chapter 10 Customizing Symantec pcAnywhere options
Viewing or modifying pcAnywhere settings ................................... 123
Configuring host options .................................................................. 125
Controlling host operations ....................................................... 125
Controlling host communications ............................................. 127
Configuring remote options ............................................................. 127
Configuring remote operations ................................................. 128
Controlling remote communications ........................................ 128
Using directory services ................................................................... 129
Chapter 11 Customizing connection devices
Customizing network connections .................................................. 132
Customizing modem connections .................................................... 132
Configuring dialing properties .................................................. 132
Customizing modem settings .................................................... 133
Customizing ISDN connections ........................................................ 134
Customizing European ISDN connections ...................................... 135
Customizing direct connections ....................................................... 136
Configuring parallel LPT connections ....................................... 136
Customizing serial COM port connections ............................... 136
Configuring infrared connections .................................................... 138
Service and support solutions
CD Replacement Form
Index
7
8
Getting started
■ Introducing Symantec pcAnywhere
■ Installing Symantec pcAnywhere
■ Understanding pcAnywhere basics
10
CHAPTER
Introducing Symantec pcAnywhere
Whether you are a telecommuter working from home, a business
professional who travels frequently, or an information technology (IT)
professional who supports other computer users remotely, chances are you
will need to access another computer from a remote location. You might
be working on a presentation at home and realize you need information
from a file on your office computer hard drive, or perhaps you are trying to
help a customer in another city with a software problem and need to see
what is happening on that person’s computer screen.
Symantec pcAnywhere lets you remotely connect to another computer,
open any file or program that you have permission to access, and work as
though you are sitting at that computer.
This chapter contains the following:
■ What you can do with pcAnywhere
■ How pcAnywhere works
■ What’s changed in this version
■ Where to find more information
What you can do with pcAnywhere
Some common uses for pcAnywhere include:
■ Troubleshooting computer problems
Helpdesk operators, network administrators, and other IT professionals
use pcAnywhere to remotely connect to another computer and solve
computer problems. pcAnywhere lets you view another person’s
11
Introducing Symantec pcAnywhere
computer screen, check and modify settings, and restart the
computer—all from your computer.
■ Supporting and maintaining servers
Network administrators can use pcAnywhere to connect to servers
within their organizations and perform routine maintenance, assess
performance, and troubleshoot network issues.
■ Retrieving files from home or office
With pcAnywhere, you can connect to your home or office computer
to quickly get the files you need.
■ Working from a remote location
pcAnywhere lets you connect to another computer and perform your
work as though you were sitting in front of that computer. You can
view and edit files, access network resources, and run programs that
you have permission to access. You can also print files located on
another computer to your default printer.
How pcAnywhere works
pcAnywhere uses remote control technology to let you connect to another
computer or local area network (LAN) and work as though you are sitting
in front of the other computer. To make a connection, both computers
must be running pcAnywhere. One computer must be configured as a
host, and the other computer must be configured as a remote.
If you are a new user, you should understand the difference between a
host and a remote before you begin.
Understanding the terms host and remote
The relationship between a host computer and a remote computer is
similar to a television set and a remote control device. Using a remote
control device, you can adjust the volume, change channels, or turn the
television on or off without leaving your chair. Using pcAnywhere, a host
computer waits for and accepts connections from remote computers and
performs the functions that are requested, much like a television set
accepts signals from a remote control device.
Before two computers can connect with each other, one must be
configured as a host and the other as a remote. The host computer waits
for connections from a remote computer and allows itself to be controlled.
12
When you configure a host computer, you control who can connect to
your computer and what level of access the remote user should have. For
example, you can restrict a remote user from restarting your computer.
For more information, see “Setting up a host computer” on page 45.
The remote computer connects to the host computer and specifies the
actions that should be carried out. Although the actual work is performed
on the host computer, anything that happens on the host computer screen
is displayed on the remote computer screen as well. This exchange
between the remote and host computers is called a remote control session.
For more information, see “Setting up a remote connection” on page 55.
Understanding remote control
Remote control technology lets you connect to a host computer from your
remote location and use the host computer as though you are sitting in
front of it. If you are connecting to a host computer that is on a network,
you can access any file that the host computer has permission to access.
Remote control is faster and more efficient than other forms of remote
networking, especially if you need to use a software program on the host
computer. When you run a software program during a remote control
session, the actual processing is performed on the host computer. Only the
input and output information (for example, keyboard, mouse, and screen
information) are exchanged between the remote and host computers. For
example, if you are using a spreadsheet program to update your monthly
expense report, the mathematical computations are performed on the host
computer, and only the results of the computations are sent to the remote
computer. Because only minimal data needs to be transferred between the
two computers, remote control results in faster performance and minimizes
the risk of losing data.
How pcAnywhere works
How remote control differs from remote networking
Remote networking lets you connect to a network by dialing into a
network server, if you are using a modem and do not have the ability to
connect to a network directly. It is often referred to as dial-up networking
on Windows 9x and Windows ME systems or remote access service (RAS)
on Windows NT and Windows 2000 systems.
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Introducing Symantec pcAnywhere
During a remote networking session, the remote computer works as
though it is directly connected to the network. You can access only the
files and programs on the network that the network administrator has
given you, the remote user, permission to access.
When you run a software program during a remote networking session, the
processing occurs on the remote computer. All of the information and data
required by the program must be communicated over the telephone line to
the remote computer. Even with high-speed modems, telephone lines are
much slower than direct LAN connections—especially if you need to
access a large file or program.
What’s changed in this version
pcAnywhere includes a number of new features and administrator tools,
designed to increase security, optimize performance, and make the
software easier to use and to customize.
Security enhancements
pcAnywhere has strengthened its focus on security, to help users protect
their computers from unauthorized access and to help network
administrators and security professionals identify and prevent security
holes.
14
New security features include:
■ New authentication methods for Microsoft-based, Novell-based, and
Web-based platforms
The new authentication methods include: Active Directory Service
(ADS), FTP, HTTP, HTTPS, Lightweight Directory Access Protocol
(LDAP), Novell Bindery Service, and Novell Directory Service (NDS).
■ Host security now requires passwords for logging on to the host
The host user must choose an authentication method and set up caller
accounts for remote users or user groups.
■ The ability to track files and executables opened during a host session,
for additional security
Users on Windows NT and Windows 2000 can also track pcAnywhere
log events in the Event Viewer.
■ Remote Access Perimeter Scanner (RAPS)
This new administrator tool scans for unsecured hosts on the corporate
network and detects the presence of many popular remote access
products to identify potential security risks. This tool is available only
in the Corporate version of pcAnywhere.
For more information, see the Symantec pcAnywhere Administrator’s
Guide.
■ The ability to lock a configuration set to prevent tampering with
pcAnywhere configuration files, executables, and registry settings
For more information, see the Symantec pcAnywhere Administrator’s
Guide.
■ The ability to protect the security of pcAnywhere configuration, using
policy management
Policy management lets administrators choose which user interface
items users can view or modify. This feature is available only for
Windows NT and Windows 2000.
Increased customization
What’s changed in this version
pcAnywhere gives administrators more flexibility in customizing
pcAnywhere.
New customization features include:
■ pcAnywhere Packager
Using pcAnywhere Packager, administrators can create and deploy
custom installation sets to enhance security or performance or reduce
the amount of disk space needed to install or run pcAnywhere. This
feature is available only for Windows NT and Windows 2000.
■ Symantec Web Deployment Tool
The Symantec Web Deployment Tool lets administrators deploy
pcAnywhere on the Internet or on a corporate intranet.
■ Pre-configured installation packages
Administrators can install these packages or use them as templates for
building their own custom installation packages.
■ Object linking and embedding (OLE) automation
OLE automation lets administrators write applications to automate
certain functions within pcAnywhere.
15
Introducing Symantec pcAnywhere
Improved performance
pcAnywhere’s main window has been modified to make it easier to
navigate and differentiate between host and remote modes.
Performance enhancements include:
■ Optimization Wizard
The Optimization Wizard walks users through the steps of optimizing a
connection, highlighting the options that are available for improving
performance and informing users of trade-offs between performance
and security.
■ pcAnywhere File Manager enhancements that make it easier to find
and select files and folders for file transfer
The Go menu lets you quickly navigate to recently visited files and
folders. Tagging features let you quickly select files or folders for file
transfer or synchronization. You can also use wild card patterns to tag
files and folders.
■ The ability for ISDN CAPI users to select channel bonding when using
the host callback feature
This version also addresses performance issues involving CAPI channel
bonding.
16
Removed features
To keep pace with the latest technologies, some features are no longer
supported in pcAnywhere. If you are upgrading from a previous version of
pcAnywhere, consult this table for guidance.
Removed feature Reason for removal For more information
What’s changed in this version
pcA Config and
AWCustom32
Scripting Extended OLE automation
Virus scanning To improve performance,
pcAnywhere+ for
Tivoli
pcAnywhere Packager
replaces these administrator
tools. Packager provides
administrators with more
flexibility and stronger
security options for building
and deploying customized
installations.
replaces the need for
scripting. Existing scripting
functions are included in the
OLE classes.
pcAnywhere no longer scans
for viruses during file
transfers.
Not supported in this version. If you need to use this
See the Symantec
pcAnywhere
Administrator’s Guide.
See the Symantec
pcAnywhere OLE
Automation Guide on the
installation CD.
If you do not have an
antivirus program, visit the
Symantec Web site
(www.symantec.com/
downloads) to download a
trial version.
feature, install the previous
version of pcAnywhere,
located on the installation
CD.
Gateways No longer supported. If you need to use
gateways, install the
previous version of
pcAnywhere, located on
the installation CD.
Online services No longer supported. If you need to use online
services, install the
previous version of
pcAnywhere, located on
the installation CD.
17
Introducing Symantec pcAnywhere
Removed feature Reason for removal For more information
Banyan and IPX
protocols
DOS and
Windows 3.X
backwards
compatibility
Yahoo! Pager No longer provided.
No longer supported. If you need to use these
No longer supported. If you need to connect to a
Where to find more information
In addition to the technical support options that are described in the back
of this manual, pcAnywhere includes features designed to assist you in
using the software. You can access some of these features, like the online
Help and software wizards, while running pcAnywhere; however, some
features are available only on the Symantec pcAnywhere CD.
Information on the Symantec Web site
protocols, install the
previous version of
pcAnywhere, located on
the installation CD.
computer that uses one of
these operating systems,
install the previous version
of pcAnywhere, located on
the installation CD.
Check the Symantec Web site (www.symantec.com/pcanywhere) for
answers to frequently asked questions, troubleshooting tips, online
tutorials, and the latest product information.
Information on the pcAnywhere CD
If you need more technical information, the Symantec pcAnywhere CD
includes the Symantec pcAnywhere Administrator’s Guide. This
document contains information specific to network administrators, IT,
and information security (IS) professionals. Refer to this guide for
information on advanced procedures.
18
Using pcAnywhere software wizards
pcAnywhere software wizards help guide you through some of the more
complicated tasks.
Software wizard Helps you For more information,
Where to find more information
see
Data Encryption Set up data encryption for
the host and remote
computers.
Optimization Determine which settings
help you achieve optimum
performance.
“Using encryption to
protect data” on
page 105.
“Improving performance”
on page 37.
19
Introducing Symantec pcAnywhere
20
CHAPTER
Installing Symantec pcAnywhere
Installation procedures might vary, depending on your work environment
and which installation option you choose. This chapter focuses on
installing the full version of pcAnywhere from the installation CD. If your
network administrator has provided a custom installation package, some of
the topics discussed in this chapter might not apply to you. When in doubt,
contact your system administrator for guidance.
This chapter contains the following:
■ Preparing for installation
■ Installing pcAnywhere
■ Opening pcAnywhere after installation
■ Registering pcAnywhere
■ Updating pcAnywhere
■ Uninstalling pcAnywhere
If you are a network administrator or other IT professional and need
assistance with creating, building, and deploying customized installation
packages for network installations, consult the Symantec pcAnywhere
Administrator’s Guide.
Preparing for installation
Before you install pcAnywhere, make sure that your computer meets the
system requirements. You should also review the Readme file on the
installation CD for any last-minute changes that you might need to know
about.
21
Installing Symantec pcAnywhere
System requirements
pcAnywhere runs on Windows 9x, Windows Millennium Edition (ME),
Windows NT, and Windows 2000 and requires, at a minimum, these
resources to function properly.
Windows 95/98/NT 4
■ Pentium or higher microprocessor
■ 32 MB RAM
■ 30 MB available hard disk space
■ VGA or higher resolution monitor
■ CD-ROM drive
Windows Millennium Edition
■ 150 MHz Pentium or higher microprocessor
■ 32 MB RAM
■ 30 MB available hard disk space
■ VGA or higher resolution monitor
■ CD-ROM drive
Windows 2000
■ 133 MHz Pentium or higher microprocessor
■ 32 MB RAM
■ 30 MB available hard disk space
■ VGA or higher resolution monitor
■ CD-ROM drive
Choosing an installation option
During installation, you can choose to install the full version of
pcAnywhere or select an option that contains only the functionality that
you need. pcAnywhere provides two full installation options: pcAnywhere
for the Professional and pcAnywhere for the Individual. Both options
contain full host, remote control, and file transfer functionality. However,
the Professional installation option also includes the pcAnywhere Packager
and option sets functionality.
22
Preparing for installation
For more information, see the Symantec pcAnywhere Administrator’s
Guide.
If you want to switch between host and remote modes on your computer,
install either pcAnywhere for the Professional or pcAnywhere for the
Individual. If you do not need the full product and want to save disk space,
choose one of the other options, using this table for guidance.
Installation option Explanation
pcAnywhere for the
Professional
pcAnywhere for the
Individual
Remote Only Provides remote control and file transfer functionality.
Host Only Provides host server functionality, supporting network
LAN Host Provides host server functionality, supporting network
Installs the full version of pcAnywhere, including
pcAnywhere Packager and option sets functionality.
Installs full functionality for host, remote, and file
transfer operations, but does not include pcAnywhere
Packager or option sets.
Select this option if you do not want to host
connections.
and modem connections. Select this option if you do
not need remote control or file transfer functionality.
connections only. Select this option if you do not need
remote control or file transfer functionality, and do not
want to support modem connections.
If you have a previous version installed
You must uninstall previous versions of pcAnywhere before installing this
version. pcAnywhere performs this procedure automatically during the
installation process. Before removing the previous version, pcAnywhere
confirms whether you want to preserve existing configuration data. This
configuration data includes host and remote connection items. However,
because of the enhanced security features in pcAnywhere, existing caller
properties are no longer valid and must be reconfigured.
For more information, see “Setting up caller accounts” on page 96.
23
Installing Symantec pcAnywhere
Installing pcAnywhere
Follow this procedure when installing pcAnywhere from the installation
CD. You can install pcAnywhere on two computers: a host and a remote,
depending on your license agreement.
When installing pcAnywhere from an installation folder on your network,
refer to this section for guidance; however, you should follow the
instructions provided by your network administrator.
If the installation screen does not appear automatically after you insert the
Symantec pcAnywhere CD, run the setup program manually.
For more information, see “To run the pcAnywhere setup program
manually” on page 25.
To install Symantec pcAnywhere
1 Insert the Symantec pcAnywhere CD into the CD-ROM drive.
2 On the pcAnywhere installation screen, click Install pcAnywhere
10.5.
3 On the installation options screen, select the type of installation that
you want to perform.
For more information, see “Choosing an installation option” on
page 22.
4 In the Welcome panel, click Next.
5 Accept the terms of the license agreement, then click Next.
6 In the Customer Information dialog box, type a user name.
7 Type an organization name.
8 Click Next.
9 Do one of the following:
■ Click Typi cal to install pcAnywhere using the program default
settings.
■ Click Custom to select a different program folder location or
choose which components you want to install.
10 Click Next.
11 Follow the instructions in the wizard for the type of installation
selected.
When the installation is complete, restart your computer.
24
Opening pcAnywhere after installation
If the installation screen does not appear automatically after you insert the
pcAnywhere installation CD, manually run the setup program, then
continue with the installation procedures.
To run the pcAnywhere setup program manually
1 Insert the Symantec pcAnywhere CD into the CD-ROM drive.
2 On the Windows taskbar, click Start > Run.
3 Type <CD-ROM drive letter>:\setup.exe.
For example:
D:\setup.exe
4 Click OK.
5 Install pcAnywhere.
For more information, see “To install Symantec pcAnywhere” on
page 24.
Opening pcAnywhere after installation
Symantec pcAnywhere is installed in the Windows Program Files directory
and is listed on the Windows taskbar.
To open Symantec pcAnywhere
■ On the Windows taskbar, click Start > Programs > Symantec
pcAnywhere.
pcAnywhere opens, displaying the pcAnywhere Manager window.
For more information, see “Introducing pcAnywhere Manager” on
page 32.
Registering pcAnywhere
Register your copy of pcAnywhere to receive future product
announcements and other notices and updates. If you skipped registration
during the installation, you can register later.
To register your copy of pcAnywhere
1 On the Windows taskbar, click Start > Programs > Symantec
pcAnywhere.
25
Installing Symantec pcAnywhere
2
In the pcAnywhere Manager window, click Help > Online
Registration.
3 Follow the on-screen instructions.
Updating pcAnywhere
You can receive software updates associated with your version of
pcAnywhere by connecting to the Symantec LiveUpdate server and
selecting the updates that you want to install.
To get pcAnywhere updates from Symantec
1 On the Windows taskbar, click Start > Programs > Symantec
pcAnywhere.
2 In the pcAnywhere Manager window, click Help > LiveUpdate.
3 Follow the on-screen instructions.
Uninstalling pcAnywhere
26
You can uninstall pcAnywhere using the Add/Remove Programs option in
Windows. Once the removal process begins, you cannot cancel the action.
To uninstall pcAnywhere
1 On the Windows taskbar, click Start > Settings > Control Panel.
2 Double-click Add/Remove Programs.
3 In the list of installed programs, click Symantec pcAnywhere.
4 Click Add/Remove.
5 On the Symantec pcAnywhere Setup window, click Next.
6 On the Program Maintenance dialog box, click Remove.
7 Click Next.
8 On the Remove the Program dialog box, click Remove.
9 Click Finish to exit the wizard.
10 Restart your computer.
CHAPTER
Understanding pcAnywhere basics
If you are new to pcAnywhere, use this chapter for basic information on
getting started. Experienced users can also use this chapter for tips on
improving pcAnywhere performance.
This chapter contains the following:
■ Choosing a connection method
■ Making connections
■ Introducing pcAnywhere Manager
■ Using the remote desktop
■ Improving performance
Choosing a connection method
pcAnywhere supports three types of connections: direct, modem, and
network. The connection method you choose depends on the remote and
host environments. If the host and remote computers are in close
proximity, you can connect them directly, using a cable that is appropriate
for the port. For example, you set up a direct connection between a laptop
computer and an office computer.
Connection devices are the interfaces between the host and remote
computers and control how data is exchanged. A connection device might
be a modem or ISDN, a network protocol, or a port. Both computers must
use the same type of interface or connection device to connect. When
configuring a remote connection, it is important to know what type of
connection device the remote computer uses, as well as what type of
connection the host computer can support.
27
Understanding pcAnywhere basics
Use this table for guidance in selecting a connection device.
Scenario Required information Configuration
Both the host computer
and the remote computer
are connected to the
same network.
Neither the remote
computer nor the host
computer has access to
the Internet, but both
have a modem or ISDN.
The remote user must
know the IP address or
computer name of the
host.
The remote user must
know the telephone
number of the host
modem or ISDN.
Both the host computer
and the remote computer
must configure a TCP/IP,
SPX, or NetBIOS
connection.
For more information,
see “Setting up a host
computer” on page 45
and “Configuring
network connections” on
page 58.
Both the host and the
remote computers must
configure a modem or
ISDN connection.
For more information,
see “Setting up a host
computer” on page 45
and “Configuring modem
or ISDN connections” on
page 57.
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Choosing a connection method
Scenario Required information Configuration
The remote computer
does not have access to
the Internet, but has a
modem or ISDN. The
host computer has access
to the Internet, but does
not have a modem or
ISDN.
Both the host and remote
computers are in close
proximity.
The remote user must
have access to a remote
access server or virtual
provider network (VPN)
account.
For more information,
see your network
administrator.
Both computers must
have an available COM
or LPT port, and the user
must have an appropriate
cable.
Both the host and the
remote computers must
configure a TCP/IP
connection.
For more information,
see “Setting up a host
computer” on page 45
and “Configuring
network connections” on
page 58.
Both the host and the
remote users must
configure a direct
connection, using the
same type of port.
Windows 9x or Windows
ME users can choose an
LPT or COM port.
Windows NT and
Windows 2000 users
must choose a COM port.
For more information,
see “Setting up a host
computer” on page 45
and “Configuring direct
connections” on page 56.
Connecting over the Internet
pcAnywhere lets you connect to a host computer over the Internet,
provided that both the host and the remote computers have Internet
access. Both the host and the remote computers must have an IP address,
which is provided by an Internet service provider.
When connecting to a host computer over the Internet, both the host
computer and the remote computer must use TCP/IP. For security reasons,
a network administrator might set up a firewall to restrict access to specific
IP addresses. The remote computer cannot connect to any IP address on
the other side of the firewall. If you want to connect to a host computer
29
Understanding pcAnywhere basics
behind a firewall, contact the network administrator for an access account
and configuration instructions.
To connect to a host computer over the Internet
1 The host user must connect to the Internet, then start a TCP/IP host
session.
For more information, see “Starting a host session” on page 50.
2 The remote user must obtain an IP address from the host user.
3 On the remote computer, configure a TCP/IP network connection,
specifying the IP address of the host and the logon information.
For more information, see “Configuring network connections” on
page 58.
4 On the remote computer, connect to the host computer.
For more information, see “Starting a remote control session” on
page 62.
About cable modems
Unlike traditional modems, which convert analog and digital signals to
exchange data over a telephone line, cable modems use Internet protocol
to transmit data over a cable television line. Because cable modems use
TCP/IP to transmit data, you must use TCP/IP as the connection device for
your connection items. You can also use the default network connection
item in pcAnywhere Manager, which is already configured for TCP/IP.
About digital subscriber lines
Digital subscriber lines, such as ADSL or DSL, are high-speed Internet
connections offered by an Internet service provider (ISP). You operate as
though you are on a network and are assigned an IP address. You must
use a network connection to connect to another computer using
pcAnywhere.
About ISDN lines
Integrated Services Digital Networks (ISDN) are digital telephone services
that can transmit digital and voice data at much faster speeds than
traditional modems. If an ISDN device is installed and configured properly
on your computer, pcAnywhere automatically detects it and adds it to
connection device list. Use this device for ISDN connections, if you are in
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