Symantec Norton Smartphone Security Instruction Manual
Norton™ Smartphone Security User’s Guide
for Symbian OS™
Legal Notice
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Contents
Service and support solutions
About online support ... ..... ..... ..... ..... ... .. ... .. ... ..... ..... ..... ..... ..... ..... .... 5
About phone support . ..... ..... ..... ..... ..... ... .. ... .. ... .. ... ..... ..... ..... ..... ..... . 5
Support for old and discontinued versions ... .. ... .. ... ..... ..... ..... ..... ..... .... 6
Subscription policy . ... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ... 6
Worldwide service and support . ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ... .. . 6
Chapter 1 Introducing Norton Smartphone Security
About Norton Smartphone Security . ..... ..... ..... ..... ..... ..... ..... ..... ... .. ... .. 9
How Norton Smartphone Security works . ..... ..... ..... ..... ... .. ... .. ... ..... ... 10
How the devices are protected ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... . 10
How threat protection and Norton Smartphone Security are
updated ... ..... ... .. ... .. ... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ... 11
How activities are logged . ..... ..... ..... ..... ... .. ... .. ... ..... ..... ..... ..... ... 11
Where to get more information .. ..... ..... ..... ..... ... .. ... .. ... ..... ..... ..... ..... 11
Chapter 2 Installing Norton Smartphone Security
System requirements ... ..... ..... ..... ..... ..... ..... ..... ..... ..... ... .. ... .. ... ..... .. 13
Installing Norton Smartphone Security . ..... ..... ..... ..... ..... ..... ..... ..... ... 14
Testing the installation ... .. ... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... .. 15
Upgrading Norton Smartphone Security . ... .. ... .. ... ..... ..... ..... ..... ..... .... 15
Installing the upgrade . ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... 16
Uninstalling Norton Smartphone Security . ..... ..... ... .. ... .. ... ..... ..... ..... . 16
Chapter 3 Protecting devices with Norton Smartphone Security
Open Norton Smartphone Security ... ..... ..... ..... ..... ... .. ... .. ... ..... ..... .... 17
About the options available from the main view ... ..... ..... ..... ... .. ... . 17
About scanning for and responding to threats ..... ..... ..... ..... ..... ..... ..... 19
Scheduling scans ... ..... ..... ... .. ... .. ... ..... ..... ..... ..... ..... ..... ..... ..... . 19
About Auto-Protect scans ..... ..... ... .. ... .. ... .. ... ..... ..... ..... ..... ..... ..... .... 19
Temporarily turn off Auto-Protect ..... ..... ..... ..... ..... ..... ... .. ... .. ... .. 20
Configure firewall protection .. ..... ..... ..... ..... ..... ..... ..... ..... ..... ... .. ... .. . 20
Temporarily turn off firewall protection ... ..... ..... ..... ..... ..... ..... .... 21
About the Activity Log ... ..... ..... ..... ..... ... .. ... .. ... .. ... ..... ..... ..... ..... ..... 22
Contents4
Threat-related activities ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ... 22
Firewall-related activities .. ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ... .. 22
LiveUpdate-related activities ... ..... ..... ..... ..... ..... ..... ..... ..... ..... .... 23
When the log is full ..... ..... ..... ..... ..... ..... ..... ... .. ... .. ... ..... ..... ..... . 23
About SMS AntiSpam . ... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ... 24
Setting up SMS AntiSpam rules and conditions .. ..... ..... ..... ..... ..... . 25
Phone number matching ... ..... ..... ..... ... .. ... .. ... ..... ..... ..... ..... ..... . 26
Chapter 4 Updating devices
Updating devices .. .. ... .. ... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... .. 27
Scheduling updates or reminders ... ..... ..... ..... ..... ..... ..... ..... ..... ... .. ... . 28
Updating the product subscription ... ..... ..... ..... ..... ... .. ... .. ... ..... ..... .... 28
Index
Service and support solutions
About online support
Symantec offers a range of technical support and customer service options. You
can access these options by clicking the Support link anywhere in the product, or
by pointing your Web browser to the following address:
www.symantec.com/techsupp/
Under the Home & Home Office section, select your product. Then, from the list
of options, choose the item that best describes your issue.
The Symantec Web site also contains answers to the most common customer
questions.
Note: If you received this product when you purchased your computer, your
computer manufacturer may be responsible for providing your support.
About phone support
If you have a question or problem that you cannot resolve on the support Web
site by yourself, the Web site provides a link to information about phone support.
For questions about installation or common problems on a current version of a
Norton product, there is no charge. For other problems, or if you are using an
older version, phone support will be fee-based. This support is available to all
registered customers.
To visit our Customer Support site, go to:
www.symantec.com/techsupp/
Service and support solutions
6
Support for old and discontinued versions
Under the Home & Home Office section, select your product. Then, from the list
of options, choose the item that best describes your issue. If you have a question
or problem that you still cannot resolve on the support Web site by yourself, click
a Contact Us link for additional phone support information. This support is
available to all registered customers.
Support for old and discontinued versions
When Symantec announces that a product will no longer be marketed or sold,
telephone supportis discontinued six monthsafterthe termination announcement.
Technical informationon theseproducts may still be available throughthe support
Web site at the following address:
www.symantec.com/techsupp/
Subscription policy
This renewable service includes protection updates and new product features as
available throughout the service period. Please note that features may be added,
modified, or removed during the service period.
Service period lengths vary by Symantec product. After your initial service period
ends, you must renew your service subscription before you can update and use
your protection. When you run LiveUpdate near the end of your service period,
you are prompted to subscribe for a nominal charge. Follow the instructions on
the screen to renew.
Worldwide service and support
Support solutions vary by country. For Symantec and International Partner
locations that are outside of the United States, contact one of the service and
support offices that are listed in this section. You can also go to the following Web
site and select your language:
www.symantec.com/techsupp/globalsupport.html
For each region, please check the Web site for the appropriate phone number.
Worldwide service and support
7Service and support solutions
Contact informationRegion
North America
Australia and
New Zealand
Europe, Middle
East, and Africa
Latin America
■ Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/home_homeoffice/support/index.jsp
■ Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/home_homeoffice/support/index.jsp
■ Symantec Ltd Consumer Services & Support
PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/home_homeoffice/support/index.jsp
■ Symantec Brasil
Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil
■ Portuguese language support:
http://www.symantec.com/pt/br/home_homeoffice/support/index.jsp
■ Spanish language support:
http://www.symantec.com/es/mx/home_homeoffice/support/index.jsp
August 01, 2007
Service and support solutions
8
Worldwide service and support
Chapter
Introducing Norton Smartphone Security
This chapter includes the following topics:
■ About Norton Smartphone Security
■ How Norton Smartphone Security works
■ Where to get more information
1
About Norton Smartphone Security
Norton Smartphone Security provides secure mobile computing through
comprehensive, reliable protection against malicious attacks that are directed at
mobile devices.
Norton Smartphone Security includes the following components and features:
■ AntiVirus protection: Award-winning Symantec AntiVirus technologies
automatically scan, detect, and quarantine harmful viruses and worms.
■ AntiSpam for SMS: SMS spam messages are automatically placed in Spam
folder or deleted, and you can configure which messages should be treated as
spam.
■ Firewall protection: Prevent intruders from entering and exporting data from
your device.
■ LiveUpdate support: Product and virus definition updatesdeliveredwirelessly
via LiveUpdate or via cradle synchronization.
■ Protects against malicious code downloaded from the Web, sent via email or
a Wi-Fi connection, or beamed via Bluetooth® or infrared ports.
■ Supports the ability to schedule antivirus scans on your device.
Introducing Norton Smartphone Security
10
How Norton Smartphone Security works
■ On-demand scansallow you to check for viruses inindividual files, filearchives,
and applications.
■ Activity log shows all recently logged events to ensure users are aware of
potential risks.
How Norton Smartphone Security works
The Norton SmartphoneSecuritycomponents work together to protect thedevices
from threats.
To understand how Norton Smartphone Security works, you need to know the
following:
■ How the devices are protected
■ How threat protection and Norton Smartphone Security are updated
■ How activities are logged
How the devices are protected
Norton Smartphone Security uses virus definitions files to identify known threats.
As files are accessed on the device, Auto-Protect provides automatic, real-time
threat scanning. Users can also perform on-demand scans. By default, when
Auto-Protect detects a suspicious file, it sends the file to the Quarantine. Infected
files in the Quarantine are secure and cannot spread threats into other areas of
the device.
If the first default action fails (Quarantine), a second default action (Deny Access)
denies any application from opening the files.
See Table 3-2 on page 19.
What happens when the firewall detects unauthorized activity
When the Norton Smartphone Security firewall detects an unauthorized activity
such as inbound or outbound connections or port scanning attempts, it does the
following:
■ On some devices, if configured, may temporarily display a message on the
screen that provides information about the unauthorized activity
■ Logs the firewall activity in the Activity Log
See “About the Activity Log” on page 22.
■ Port scan detection blocks all traffic from that IP address.
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