Symantec Norton Security Suite - 5.0 User Guide

User Guide

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Norton Security Suite User Guide

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.

Documentation version 5.0

Copyright © 2010 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo,Norton,SONAR, LiveUpdate, Norton
AntiSpam, Norton AntiVirus, Norton InternetSecurity,Norton 360,
and Norton SystemWorks are trademarksorregisteredtrademarks
of Symantec Corporation or its affiliates in the U.S. and other
countries. Windows is a trademark of Microsoft Corporation.
Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.
Other names may be trademarks of their respective owners.

The product described inthisdocumentis distributed under licenses
restricting its use, copying, distribution, anddecompilation/reverse
engineering. No part of this document may be reproduced in any
form by any meanswithoutprior written authorization of Symantec
Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, AREDISCLAIMED,EXCEPT TO THE EXTENT
THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS
DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation
350 Ellis Street,
Mountain View, CA 94043

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License Agreement

Norton™ Security Suite

IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFIC PTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN; ORSYMANTECLIMITED, IF YOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THE INDIVIDUAL, THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACT BETWEEN YOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKING THESEAL,CLICKING
THE “I AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL” OR “NO” OR “CLOSE
WINDOW” BUTTON OR OTHERWISE
INDICATE REFUSAL, MAKE NO FURTHER
USE OF THE SOFTWARE, AND CONTACT
YOUR SERVICE PROVIDER FOR
INFORMATION ON HOW TO OBTAIN A
REFUND.

1. License:

The software (including any accompanying
features and services) and documentation
(including any product packaging) (the
“Documentation”), that accompanies this
License Agreement (collectively the
“Software”) is the property of Symantec or
its licensors, and is protected by copyright
law. Although Symantec continues to own
the Software, after Your acceptance of this
License Agreement You will have certain
rights to use theSoftwareduring the Service
Period. The “Service Period” shall be the

period for which You have obtained the
rights to use the Software asdescribedin this
License Agreement from a Symantec
authorized service provider (“Service
Provider”). The Software may automatically
deactivate and become non-operational at
the end of the Service Period, and You will
not be entitled to receive any feature or
content updates to the Software unless the
Service Period is renewed.

This License Agreement governs any
releases, revisions, updates orenhancements
to the Software madeavailableto You. Except
as may be modified by the Documentation,
and subject to Symantec’s rightto terminate
for Your breach pursuant to Section 9, Your
rights and obligations with respect to theuse
of this Software are as follows.

During the Service Period, You
may:

A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the Service
Provider from which You obtained the
Software, You may use the Software in
accordance with such specifications;

B. make one copy of theSoftwareforback-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;

C. use the Software on a network, provided
that You have a licensedcopyofthe Software
for each computer that can access the
Software over that network; and

D. use the Software in accordance with any
additional permitted uses which may be set
forth below.

You may not, nor may you permit
any other person to:

A. sublicense, rent or lease any portionofthe
Software;

B. reverse engineer,decompile,disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement, unless You
are using the Software as part of a service
provided by Your Service Provider; or

D. use the Software in anymannerthatis not
permitted pursuant to this License
Agreement.

2. Software Feature and Content
Updates:

A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion, makes suchfeaturesavailable
with the Software and as provided to You by
Your Service Provider during Your Service
Period. Symantec continually strives to
improve the usabilityandperformance of its
products and services. In order to optimize
the Software Symantec may, at its discretion
and without notice, add, modify or remove
features from the Software at any time.

B. Certain Software uses content that is
updated from time to time,includingbutnot
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updated URL lists;somefirewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.

3. Product Installation; Required
Activation:

A. During the installation process, the
Software may uninstall or disable other
security products, or features thereof, ifsuch
products or features are incompatible with

the Software or for purposes of improving
the overall functionality of the Software.

B. There may be technological measures in
this Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec mayusethese measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique activation code accompanying
the Software and computer configuration in
the form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Your Service Provider, or the
entity set forth in the documentation issued
to You by Your Service Provider.

4. Technical Support:

Certain technical support features may be
offered from within the Software and which
may include live chat with a technical
support agent and/or assistance from a
technical support agent viaremotecomputer
access (any such technical support offered
from within the Software shall be referred
to in this License Agreement as the
“Technical Support”). If such features are
offered and You choose to access such
Technical Support the following terms shall
apply. Any such Technical Support shall be
provided in Symantec’s sole discretion
without any guarantee or warranty of any
kind. It is solely Your responsibility to
complete a backup of all Your existing data,
software and programs before receiving any
Technical Support. In thecourseofproviding
the Technical Support, Symantec may

determine that the technical issue is beyond
the scope of theTechnicalSupport. Symantec
reserves the right to refuse, suspend or
terminate any of the Technical Support in
its sole discretion.

5. Privacy; Data Protection:

From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:

Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website is attempting to obtain without Your
permission. This information is collected by
Symantec for the purpose delivering the
functionalities of the software, and also for
of evaluating and improving the ability of
Symantec’s products to detect malicious
behavior, potentially fraudulent websitesand
other Internet security risks.

URLs of websites visited as well as search
keywords and search results only if the
Norton Safe Web feature is enabled. This
information is collected by Symantec for the
purpose of providing protection and of
evaluating and advising You regarding
potential threats and risks that may be
associated with a particular Web site before
You view it.

Executable files that are identified as
potential malware, including information on
the actions taken by such files at the time of
installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collectedfilescould
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Such automatic submission
function may be deactivatedafterinstallation
by following the instructions in the
Documentation for applicable products.

The name given to the computer during
initial setup of the operating system. If
collected, the name will be usedbySymantec
as an account name for the computer under
which You may elect to receive additional
services and/or under which You may use
certain features of the Software. You may

change such account name at any time after
installation of the Software (recommended).

Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation of theSoftwarewas successfully
completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folder encountered by the Software at
the time of installation or error. The status
information is collected by Symantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. Symantec may also
use this information to optimize its
web-pages.

Information contained in email messages
that you send through the Software to
Symantec to reportasspam or as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology.

Information contained in a report that You
may choose to send toSymantecthroughthe
Software when the Software encounters a
problem. The report includes information
regarding the status of boththeSoftware and
Your computer at the time that the Software
encountered the problem. The status
information about Your computer may
include the system language, country locale,
and the operating system version for Your
computer, as well as the processes running,
their status and performance information,
and data from files or folders that were open
at the time the Software encountered the
problem. The information could contain
personally identifiable information if such
information is included in, or is a part of the
name of the files or folders open at the time
the Software encountered the problem. This
information will be sent to Symantec only
with Your permission, and will not be sent
automatically. The information is collected
by Symantec for the purpose of correcting
the encountered problem and improving
Symantec’s product performance.

The Internet Protocol (IP) address and/or
Media Access Control (MAC)addressand the
Machine ID of the computer on which the
Software is installed to enable the Software
to function and for license administration
purposes.

Other general, statistical information used
for product analysis, and for improving
product functionality.

Unless it is expressly defined as optional, the
collected information as set out above is
necessary for the purposeofthe functionality
of Symantec’s products.

Information may be transferred to the
Symantec group in theUnitedStatesor other
countries that may have less protective data
protection laws than the region inwhichYou
are situated (including the European Union)
and may be accessible by Symantec
employees or contractors exclusively to be
used in accordance with the purposes
described above. For the same purposes the
information may be shared with partners
and vendors that process information on
behalf of Symantec. Symantec has taken
steps so that the collected information, if
transferred, receives an adequate level of
protection.

Subject to applicable laws,Symantecreserves
the right to cooperate with any legal process
and any law enforcement or other
government inquiry related to your use of
this Software. This means that Symantec
may provide documents and information
relevant to a court subpoena or to a law
enforcement or other government
investigation. In order topromoteawareness,
detection and prevention of Internetsecurity
risks, Symantec may share certain
information with research organizationsand
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze such information forthesepurposes.

6. Limited Warranty:

Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of

this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software willmeet Your requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE AND IN LIEU
OFALLOTHER WARRANTIES,WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENTOFINTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVESYOUSPECIFIC LEGALRIGHTS. YOU
MAYHAVE OTHERRIGHTS, WHICHVARY
FROM STATE TO STATE AND COUNTRY
TO COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT
ALLOWTHELIMITATION OREXCLUSION
OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOWLIMITATION OREXCLUSIONMAY
NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLELAWAND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIAL
PURPOSE,INNO EVENTWILL SYMANTEC
ORITSLICENSORS BELIABLE TOYOU FOR
ANY SPECIAL, CONSEQUENTIAL,
INDIRECT, OR SIMILAR DAMAGES,
INCLUDING ANY LOSTPROFITS OR LOST
DATA ARISING OUT OF THE USE OR
INABILITYTO USETHESOFTWARE EVEN
IF SYMANTEC HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASEPRICEWHICH YOUPAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers andlimitationsset forth above
will applyregardless of whetherYou accept
the Software.

8. U.S. Government Restricted
Rights:

For U.S. Government procurements, the
Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Software orCommercialComputer
Software Documentation”, as applicable,and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.

9. Export Regulation:

You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the United States, specifically theU.S.Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for
which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-export to Cuba, NorthKorea,Iran,Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR

FACILITATION OFSYMANTECPRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN,DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEARMATERIALS,
OR MISSILES, DRONES, OR SPACE
LAUNCH VEHICLES CAPABLE OF
DELIVERING WEAPONS OF MASS
DESTRUCTION IS PROHIBITED, IN
ACCORDANCE WITH U.S. LAW.

supersedes all prior orcontemporaneousoral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, or similarcommunications
between the parties. Notwithstanding the
foregoing, nothing in thisLicenseAgreement
will diminish any rights You mayhaveunder
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentation or byawritten document
that has been signed by both You and
Symantec. Should You have any questions
concerning this License Agreement, orifYou
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Symantec website
at www.symantec.com.

CPS / SOS N360 5.0 / USE

10. General:

This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)

Contents

Chapter 1 Overview ... . ... ... .. . . ... ... . ... ... .... ... ... . ... ... . . 11

About Norton Security Suite . ... ... . ... ... .. . . ... .. 11

Chapter 2 Installation . . ... ... ... . ... ... . ... ... .... ... ... . ... ... . 13

Installing Norton Security Suite . . ... ... ... . ... ... 13

Activating your Norton service . ... ... . ... ... . ... .. 14

Chapter 3 Getting Started ... ... . ... ... . ... ... .... ... ... . ... ... 17

Starting Norton Security Suite ... . ... ... .. . . ... ... 17

Exploring the main window . ... ... . ... ... .... ... ... 18

About Norton Security Suite status ... ... . ... ... . . 21

About managing messages and

alerts ... ... . ... ... . ... ... .... ... ... . ... ... . ... ... .. 23

For more information . ... ... ... . ... ... . ... ... ... . ... 25

Chapter 4 Responding to emergencies . . ... ... .... ... ... . . 27

Downloading the Norton Bootable Recovery

Tool Wizard ... ... . ... ... . ... ... .. . . ... ... . ... ... 27

Chapter 5 Support ... . ... ... ... . ... ... . ... ... ... . ... ... . ... ... .... 29

Accessing One Click Support . ... ... ... . ... ... . ... .. 29

Index . ... ... . ... ... . ... ... .... ... ... . ... ... . ... ... ... . ... ... . ... ... .. . . ... ... . .. 31

Quick Installation . ... ... ... . ... ... . ... ... .... ... ... . ... ... . ... ... ... . ... ... 32

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