Symantec Norton Security Macintosh Product Manual
™
Norton Security
Product Manual
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Norton Security Product Manual
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Contents
Chapter 1 Getting started .. ... ..... ... .. ... ..... ... ..... ... .. ... 8
About Norton Security .. ..... ... .. ... ..... ... ..... ... .. 8
About the Norton product main
window . ... ..... ... .. ... ..... ... .. ... ..... ... .. ... . 14
Opening and closing Norton Security on
Mac ...... ... .. ... ..... ... ..... ... .. ... ..... ... .. ... 18
About the Norton Security menu . ... ..... ... .. ... .. 19
About the Norton Security shortcut
menu .. ..... ... .. ... ..... ... ..... ... .. ... ..... ... .. 20
How to check your Mac user account
type ...... ... .. ... ..... ... ..... ... .. ... ..... ... .. ... 21
Viewing recent activities .... ..... ... .. ... ..... ... .... 21
Viewing network activities .... .. ... ..... ... .. ... ..... 23
Chapter 2 Activating your product .. ... ..... ... .. ... ..... .. 25
Activation protects you .. ... ..... ... .. ... ..... ... .. .. 25
Activating your Norton product on
Mac ...... ... .. ... ..... ... ..... ... .. ... ..... ... .. ... 26
Where to find your product key . ..... ... ..... ... .. . 27
Chapter 3 Managing Norton products ... .. ... ..... ... .. ... 30
Creating a Norton account . ... ..... ... .. ... ..... ... . 30
Accessing your Norton account ... ... .. ... ..... ... . 31
Chapter 4 Identifying fraudulent websites .. ... .. ... ..... 32
About Safe Web .... ... .. ... ..... ... .. ... ..... ... .. ... 32
Disabling or enabling Safe Web .... ..... ... .. ... .. 34
About Norton Safe Web .... ... .. ... ..... ... .. ... .... 34
About Norton Phishing Protection .. .. ... ..... ... .. 36
Disabling or enabling Norton Phishing
Protection ... ... .. ... ..... ... ..... ... .. ... ..... ... 37
About Norton toolbar .. ..... ... .. ... ..... ... .. ... ..... 38
Chapter 5 Guarding files .. ... .. ... ..... ... .. ... ..... ... .. ... ... 42
About File Guard . ... .. ... ..... ... .. ... ..... ... .. ... ... 42
Disabling or enabling File Guard ... ..... ... .. ... ... 43
Adding files to File Guard . ... ..... ... .. ... ..... ... .. 43
Removing files from File Guard .. ... ..... ... .. ... .. 44
Granting access to guarded files for Mac
OS X applications .. ... ..... ... .. ... ..... ... .. .. 45
Turn on or turn off guarded file access
notification . ... ..... ... ..... ..... ... ..... ... .. ... . 46
Chapter 6 Scanning your Mac manually ..... ... ..... ... .. 47
About Norton Security scans .. .. ... ..... ... .. ... ... 47
Running a Quick Scan ... ... ..... ... .. ... ..... ... .. .. 48
Running a full system scan . ..... ... .. ... ..... ... ... 49
Scanning a specific file or folder ...... ... .. ... ..... 50
About Scan Facebook Wall ..... ... .. ... ..... ... ... 50
Scanning your Facebook wall .... .. ... ..... ... .. ... 52
Running scans from the command
line . ... ..... ... ..... ... .. ... ..... ... .. ... ..... ... .. . 53
Chapter 7 Keeping secure on the Internet ... ... .. ... ..... 54
About Vulnerability Protection . ..... ... .. ... ..... ... 54
Turning off or turning on Vulnerability
Protection ... ... .. ... ..... ... ..... ... .. ... ..... ... 55
Excluding or including attack
signatures .. ..... ... ..... ... .. ... ..... ... .. ... .... 55
Getting information about attack
signatures .. ..... ... ..... ... .. ... ..... ... .. ... .... 57
Enabling or disabling notifications for
blocked attack signatures ... ..... ... .. ... ..... 57
Configuring the port scan sensitivity .... .. ... ..... 59
4Contents
Chapter 8 Customizing settings ... ..... ... .. ... ..... ... .. ... 61
About Automatic Scans settings .... .. ... ..... ... .. 63
Turning off or turning on Automatic
Scans ... .. ... ..... ... ..... ..... ... ..... ... .. ... ... 64
Including files for Automatic Scans . ... ..... ... .. .. 65
Excluding files from Automatic Scans .. ..... ... .. 66
Removing files from the Automatic Scans
exclusion list . ... ..... ... ..... ... .. ... ..... ... .. .. 66
Removing files from Automatic Scans
list . ... .. ... ..... ... ..... ... .. ... ..... ... .. ... ..... .. 67
About Scheduled Scans .... ..... ... ..... ..... ... .... 67
Turning on or turning off Scheduled
Scans ... .. ... ..... ... ..... ..... ... ..... ... .. ... ... 68
Customizing Scheduled Scans
settings ... ... .. ... ..... ... ..... ... .. ... ..... ... .. . 68
About Idle Scans . ..... ... ..... ... .. ... ..... ... .. ... ... 71
Turning off or turning on Idle Scans . ... .. ... ..... . 72
Customizing Idle Scans settings . .. ... ..... ... ..... 73
About Firewall settings .. ... ..... ... .. ... ..... ... .. .. 75
About Connection Blocking settings . ... .. ... ..... 80
Configuring Connection Blocking
settings ... ... .. ... ..... ... ..... ... .. ... ..... ... .. . 81
About access settings for an application
.. ... ..... ... .. ... ..... ... ..... ... .. ... ..... ... .. ... . 84
Configuring the access settings for an
application . ... ..... ... ..... ... .. ... ..... ... .. ... . 85
Customizing the specific access settings for
an application .. ..... ... .. ... ..... ... .. ... ..... ... 87
Editing the access settings of an
application . ... ..... ... ..... ... .. ... ..... ... .. ... . 89
Removing access settings for an
application . ... ..... ... ..... ... .. ... ..... ... .. ... . 94
About access settings for a service .. ... ..... ... .. 95
Configuring the access settings for
services ...... ... .. ... ..... ... .. ... ..... ... .. ... ... 96
Customizing the specific access settings for
a service ..... ... ..... ... .. ... ..... ... .. ... ..... ... 99
Editing the access settings for a
service . ... ..... ... ..... ... .. ... ..... ... .. ... .... 101
5Contents
Removing the access settings for a
service . ... ..... ... ..... ... .. ... ..... ... .. ... .... 103
About firewall rule for IP addresses ...... ... .. ... 105
Configuring firewall rules for an IP
address . ..... ... ..... ... .. ... ..... ... .. ... ..... . 106
Modifying firewall rules for an IP
address . ..... ... ..... ... .. ... ..... ... .. ... ..... . 107
Removing firewall rule for an IP
address . ..... ... ..... ... .. ... ..... ... .. ... ..... . 108
About configuring firewall for an
application .. ..... ... .. ... ..... ... .. ... ..... ... .. 109
Setting up firewall rules for an
application .. ..... ... .. ... ..... ... .. ... ..... ... .. 110
Customizing the firewall rule for an
application .. ..... ... .. ... ..... ... .. ... ..... ... .. 111
Removing the firewall rule for an
application .. ..... ... .. ... ..... ... .. ... ..... ... .. 112
About Location Awareness settings .. ..... ... ... 112
Disabling or enabling Location
Awareness . ... .. ... ..... ... .. ... ..... ... .. ... .. 113
Viewing Location Awareness settings .. ... .. ... . 113
Exporting the connection blocking settings
for a network location ...... ... .. ... ..... ... .. 114
About advanced protection .... .. ... ..... ... .. ... .. 115
Disabling or enabling advanced protection
features ... ..... ... ..... ... .. ... ..... ... .. ... .... 117
Configuring Norton DeepSight Community
Download .... ... ..... ... .. ... ..... ... .. ... ..... . 118
Configuring Norton DeepSight Community
Submission .... ... .. ... ..... ... .. ... ..... ... .. .. 119
Configuring AutoBlock settings .. ..... ... .. ... .... 120
Managing Excluded IP addresses .. ... ..... ... .. 121
Configuring Signatures settings ... ..... ... ..... .. 123
6Contents
Chapter 9 Managing items in Quarantine .. ..... ... .. ... 125
About Norton Security Quarantine . ... .. ... ..... . 125
Repairing an item in the Quarantine .. ... .. ... ... 125
Restoring an item from the
Quarantine . ... ..... ..... ... ..... ... .. ... ..... .. 126
Deleting an item from the Quarantine . ... ..... .. 127
Chapter 10 Protecting against new threats .... ... ..... .. 128
About LiveUpdate . ... .. ... ..... ... ..... ... .. ... ..... 128
About program updates and definition
updates . ..... ... .. ... ..... ... ..... ... .. ... ..... . 128
Checking for updates manually .... ... .. ... ..... .. 129
Chapter 11 Finding additional solutions ..... ... ..... ... .. 131
Checking for virus names and
definitions ...... ... ..... ... .. ... ..... ... .. ... .... 131
Uninstalling Norton Security on Mac .. ..... ... .. 132
Chapter 12 Service and support solutions . ... .. ... ..... . 133
About support ... ... ..... ..... ... ..... ... .. ... ..... ... 133
About Self Help .... ..... ... .. ... ..... ... .. ... ..... ... 135
Contact Support ... ... ..... ... ..... ... .. ... ..... ... .. 135
Support Policy .. ..... ... .. ... ..... ... .. ... ..... ... .. . 136
Keeping your subscription current ..... ..... ... .. 136
7Contents
Getting started
This chapter includes the following topics:
1 About Norton Security
1 About the Norton product main window
1 Opening and closing Norton Security on Mac
1 About the Norton Security menu
1 About the Norton Security shortcut menu
1 How to check your Mac user account type
1 Viewing recent activities
1 Viewing network activities
1
About Norton Security
Norton Security delivers today’s fast and light all-in-one
solution to protect your Mac and all your online activities.
Norton Security delivers continuous and up-to-date
protection from different types of security threats. Norton
Security protects you from identity theft attempts,
phishing attempts, and other network attacks. It analyzes
the security levels of the websites you visit and indicates
whether the website is secure. In addition, it protects
your sensitive data including your credit card and online
banking details from the malicious programs.
About Norton Security
Norton Security monitors the network activity of your
Mac and manages the incoming and the outgoing
access attempts. The Firewall settings contain the rules
that specify the access settings for the applications,
services, and ports in your Mac. It also contains access
settings for the IP addresses in the network to which
your Mac is currently connected. Based on the firewall
rules, Norton Security allows or blocks the incoming or
the outgoing connections that use a particular
application, service, or port.
Norton Security provides enhanced security and protects
your Mac in the following ways:
1 Automatically detects and removes viruses.
1 Scans and cleans downloaded files and email
attachments.
1 Protects against the attacks that target software
vulnerabilities.
1 Checks for security risks every time you use a
program on your Mac, insert removable media, or
access the Internet.
1 Monitors your computer for any unusual symptoms
that may indicate an active threat.
1 Prevents identity thefts and phishing attempts.
1 Protects sensitive information from malicious
programs. Monitors the network activity and blocks
unauthorized access attempts.
Symantec does not collect or store any of your personal
w
information. Your information remains encrypted and
secure on your Mac.
9Getting started
About Norton Security
The following table lists the important features that are
available in Norton Security:
10Getting started
Automatic Scans
Automatically detects and
removes spyware, viruses,
Trojan horses, bots, and
Internet worms.
Norton Security provides
enhanced security and
protects your Mac in the
following ways:
1 Checks for security risks
every time you use a
program on your
computer, insert
removable media, and
access the Internet.
1 Monitors your computer
for any unusual
symptoms that may
indicate an active threat.
You can use the Automatic
Scans options to customize
the protection of your
computer.
See “About Automatic Scans
settings” on page 63.
About Norton Security
11Getting started
Firewall
Vulnerability Protection
Monitors the network activity
of your Mac and manages
the incoming and the
outgoing access attempts.
The Connection Blocking
settings contain the rules
that specify the access
settings for the applications,
services, and ports in your
Mac. It also contains access
settings for the IP addresses
in the network to which your
Mac is currently connected.
Based on the firewall rules,
Norton Security allows or
blocks the incoming or the
outgoing connections that
use a particular application,
service, or port.
Blocks any network attacks
that can steal your
information or take control of
your Mac.
See “About Vulnerability
Protection” on page 54.
About Norton Security
12Getting started
Scans
LiveUpdate
Lets you perform the
following types of scans:
1
Quick Scan
Lets you scan the home
folders on your Mac.
1
Full Scan
Lets you select and scan
multiple disks to remove
viruses and other
security threats.
1
File Scan
Lets you scan a
particular file or folder on
your Mac to know if it is
infected.
1
Scan Facebook Wall
Lets you scan News
Feeds on your Facebook
wall periodically to
protect you from
malicious links.
See “About Norton Security
scans” on page 47.
Automatically downloads the
latest virus definitions and
program updates to
safeguard your Mac. The
virus definitions protect your
Mac from the latest viruses
and security threats.
About Norton Security
13Getting started
Safe Web
File Guard
Activity
Lets you enable or disable
the different Safe Web
options that protect you from
visiting unsafe websites.
You can enable or disable
the following Safe Web
options:
1 Safe Web
1 Norton Phishing
Protection
See “About Safe Web”
on page 32.
Lets you protect the specific
files that contain sensitive
information from being
opened, moved, copied, or
deleted without your
permission.
See “About File Guard”
on page 42.
Lets you monitor the tasks
that your product performs
in the background. In
addition, you can view the
statistics of the access
attempts and the statuses of
different features of Norton
Security.
What to do if Norton Security quits unexpectedly?
FAQs on Norton Automatic Renewal Service
About the Norton product main window
About the Norton product main window
Your Norton product delivers today’s fast and light
all-in-one solution to protect your Mac and all your online
activities.
Your Norton product main window provides you a
centralized location for the various activities that you
can perform using the product. You can access the main
features of the product from the main window and
manage the performance of your Mac.
You cannot access Norton account if you are a Norton
w
Small Business user.
You can use the following options to perform the
important tasks in your Norton product:
14Getting started
Security
Lets you view the overall
protection status of your
computer.
When your system status is
Secure, your computer is
fully protected. When your
system status is at Attention
state, ensure that you fix all
the issues. When your
system status is at At Risk
state, you must take
immediate actions to fix the
issues.
When your system status is
At Risk or Attention, this
section automatically
provides you an option to fix
all the issues at once.
About the Norton product main window
15Getting started
Scans
Lets you access different
types of scans to protect
your computer and your
sensitive data.
You can use the Scans
option and run the following
types of scans:
1
Quick Scan: Scans the
home folders on your
Mac.
1
Full Scan: Scans selected
disks to remove viruses
and other security
threats.
1
File Scan: Scans a
particular file or folder on
your Mac and removes
any security threats.
1
Scan Facebook Wall: Lets
you scan News Feeds on
your Facebook wall
periodically to protect you
from malicious links.
1
Scheduled Scan: Lets you
configure a scheduled
scan. Norton Security
automatically scans your
Mac on the day and time
that you specify.
About the Norton product main window
16Getting started
LiveUpdate
Advanced
Lets you run LiveUpdate to
download the latest virus
definitions and program
updates.
Norton Security uses the
latest virus definitions from
Symantec servers to detect
and remove latest security
threats.
What to do if I get a
LiveUpdate error?
Lets you access the
Advanced window.
You can do the following
tasks in the Advanced
window:
1 Configure and schedule
different scans.
1 Change the Firewall
settings.
1 Configure Norton Safe
Web for browsers.
1 Safeguard the files that
have your sensitive data.
1 View Security History.
1 View the quarantined
items in the Security
History window.
1 View Network Activity
history.
1 Turn on Silent Mode and
Error Reporting features.
In addition, you can choose
to turn on or turn off the
protection features from this
window.
About the Norton product main window
17Getting started
Add Devices
Lets you install the latest
version of Norton Security
on other devices.
This ensures that your Mac
and other devices are
protected by Norton.
You can use the Get Started
option to access your Norton
account. You can use your
Norton account login
credentials to sign in to
Norton.
After logging in, you can use
the Install on another device
option and follow the
on-screen instructions to
install the product on another
device.
Access to Norton
w
account may not be
available in some versions
of Norton Security.
Your Norton product also provides you quick links at the
top of the main window to the most frequent tasks. You
can use the Account link to access your Norton account.
You can use the Help link to do the following:
1 Access your Norton account
1 Access the online Help and support options
1 Take a product tour
1 Check your subscription status
1 Add devices
1 Enter a product key
1 View product information such as version number,
serial number, Third-Party notice, etc.
Your activation status or subscription status appears at
the bottom of the main window. You can use the
Opening and closing Norton Security on Mac
Activate Now or Renew Now option to activate or
renew your Norton product subscription.
FAQs on Norton Automatic Renewal Service
How to find your product key
Opening and closing Norton Security on
Mac
After you install Norton Security, the product
automatically protects you from all types of malware and
safeguards your sensitive data. If Norton Security
detects a threat that requires your attention, an alert
appears to help you resolve it. By default, all the
protection features are enabled and Norton Security
monitors your computer.
You can access Norton Security from the following
areas:
1 Applications folder
1 Norton QuickMenu
You cannot close Norton Security if any of the Norton
w
Security dialogs or alerts is open.
To open Norton Security
To open Norton Security, do one of the following:
4
1 In the Applications folder, click Norton Security.
1 On the Mac menu bar, click the Symantec icon,
and then click Open Norton Security.
To close Norton Security
If any of the Norton Security dialogs or alerts is open,
1
close them.
To close Norton Security, do one of the following:
2
1 Click close on the Norton Security main window.
1 Right-click the Norton Security icon in the Dock,
choose Quit.
1 Press ⌘Q.
18Getting started
About the Norton Security menu
About the Norton Security menu
The Norton Security menu appears on the top-left corner
of the Mac menu bar when you launch Norton Security.
You can use the Norton Security option from the Norton
Security menu to view the different menu options. You
can access the following options from the Norton
Security menu:
19Getting started
About Norton Security
Services
Hide Norton Security
Hide others
Show All
Displays the general
information of Norton
Security.
You can view details such as
the build number, layout,
product serial number,
endpoint ID, and SKU
information.
Lets you access the Mac OS
X services settings.
Lets you hide the Norton
Security application.
Lets you hide the other
active applications on your
Mac.
Displays all the active
programs on your Mac.
This option is available only
if you have used the Hide
Norton Security option or the
Hide Others option.
About the Norton Security shortcut menu
20Getting started
Uninstall Norton Security
Lets you uninstall Norton
Security.
You need to have a user
account with administrator
privileges to uninstall Norton
Security.
Quit Norton Security
Lets you close Norton
Security.
You can use the Export option under the File menu to
export your network location settings. You can export
your network location settings in a .npfx file format. See
“Exporting the connection blocking settings for a network
location” on page 114.
About the Norton Security shortcut menu
The Norton Security shortcut menu lets you easily
access the Norton Security application and explore its
features. You can access the Norton Security shortcut
menu by control-clicking or right-clicking the Norton
Security icon in the Dock.
You can perform the following activities using the
shortcut menu:
1 Open the Norton Security main window, the Scans
window, the LiveUpdate window, and the Advanced
window.
1 Lets you install the latest version of Norton Security
on other devices.
1 Keep or remove the Norton Security icon from the
Dock.
1 Open Norton Security automatically each time you
log on to your Mac.
1 View the Norton Security application in the
Applications folder.
1 Show or hide Norton Security.
How to check your Mac user account type
1 Quit Norton Security.
How to check your Mac user account type
A user account defines the actions a user can perform
on a Mac. You can create the following types of user
accounts on your Mac:
1 Administrator account
1 Standard account
1 Managed account
Each account has different privileges. An administrator
account gives you access to all areas of the Mac, install
and update software, create and maintain other user
accounts.
If you do not know your user account type, you can
check it in System Preferences.
To check your Mac user account type
On the Apple menu, click System Preferences.
1
Click Users & Groups.
2
On the left side of the Users & Groups window, view
3
your account name and account type.
21Getting started
Viewing recent activities
The Security History window lets you view all the recent
tasks that your product performs in the background.
You can view the information about the recent activities
under the following categories in the Security History
window:
General
Lets you view all the recent
activities that Norton
Security performed.
Viewing recent activities
22Getting started
Firewall
Lets you view the following:
1 Applications that were
allowed or blocked.
1 Connection attempts that
were allowed or blocked.
1 Change in the network
location of your Mac.
1 Vulnerability attacks that
were allowed or blocked.
Safe Web & File Guard
Lets you view the list of
activities that the Safe Web
feature had performed and
the unauthorized access
attempts to your guarded
files.
Protect My Mac
Lets you view the following:
1 List of detected viruses
and the action that was
taken against the virus to
protect your Mac.
1 List of virus scans that
Norton Security
performed on your Mac.
1 List of quarantined files.
To view the recent activities
In the Norton Security main window, click Advanced.
1
On the left pane, click Activity.
2
In the Security History row, click the view icon.
3
In the Security History window, select the category
4
for which you want to view the recent activities.
View the recent activities and click Done.
5
Viewing network activities
You can view the incoming and the outgoing network
connection details in the Network Activity window.
You can also search for a particular type of application,
service, port, or IP address that runs on your Mac and
view its network connection details in the Network
Activity window. You can view the information about
the recent activities under the following categories:
Viewing network activities
23Getting started
Connections
Lets you view the network
connection details based on
the type of connection.
Your options are:
1
Into my Mac
Displays a list of all
incoming connections to
your Mac.
1
Out of my Mac
Displays a list of all
outgoing connections
from your Mac.
1
Listening
Displays a list of all of the
applications that are on
open ports for incoming
traffic.
Viewing network activities
24Getting started
Search For
Lets you view the network
connection details based on
the applications, services, or
ports that run on your Mac.
Your options are:
1
Applications
Searches for and
displays a list of the
applications that are
currently running on your
Mac.
1
Services & Ports
Searches for and
displays a list of the
services and ports that
run on your Mac.
To view the network connections
In the Norton Security main window, click Advanced.
1
On the left pane, click Activity.
2
In the Network Activity row, click the view icon.
3
In the Network Activity window, select an
4
application, service, or port to view the details of the
current network connections.
Click Done.
5
Activating your product
This chapter includes the following topics:
1 Activation protects you
1 Activating your Norton product on Mac
1 Where to find your product key
Activation protects you
Product activation is a technology that protects users
from pirated or counterfeit software. It protects you by
limiting the use of a product to those users who have
acquired the product legitimately. Product activation
requires a product key for each installation of a product.
You must activate the product within a limited time period
after you install it.
If you are connected to the Internet, the Norton product
prompts you to enter your Norton account credentials.
You can use your existing Norton account or register
for a new Norton account. After signing in to your Norton
account, your Norton product is automatically activated
and registered to your Norton account.
You cannot access Norton account if you are a Norton
w
Small Business user.
If you are not connected to the Internet, you can close
the Subscription window to start your product. The
Subscription window is displayed every time you start
your product until you activate your product. If you
2
Activating your Norton product on Mac
choose not to activate at that time, you receive an alert
that reminds you to activate the product. You can also
activate your product from the Norton Security main
window.
If you do not activate the product within the time period
w
that the alert specifies, the product stops working. You
can activate it after the time period has elapsed, but you
are not protected until you activate the product.
Activating your Norton product on Mac
If you did not activate your product after installation, you
receive a Subscription alert regularly until you activate
the product.
Product activation reduces software piracy and ensures
that you use authentic Symantec software. Activation
provides you with a specified period of subscription to
your Norton product.
You must activate your product within the time period
w
that the alert specifies, or your product stops working.
To activate, you need to use the product key that was
included with this product.
You need a Norton account to activate your product.
You can use your existing Norton account or register
for a new Norton account. After signing in to your Norton
account, you can enter the product key to activate your
Norton product and register the product key to your
Norton account. Your Norton account lets you view the
details, such as the product key, the product registration
date, and recent product updates.
You cannot access Norton account if you are a Norton
w
Small Business user.
To activate your Norton product
Do one of the following:
1
1 In the Activation alert, click Activate Now.
1 In the Norton Security main window, click
Activate Now.
26Activating your product
Where to find your product key
On the Subscription window, enter your Norton
2
account credentials, and click Sign In. If you do not
have a Norton account, click Create a new Norton
account to register for an account.
You can activate your product in one of the following
3
ways:
1 Use a product key
To activate your product using a retail version of
the product key that you purchased, click Enter
a Key.
1 Buy a new subscription
To purchase a product subscription online, click
Buy a Subscription.
1 Use existing subscription
After you sign in to your Norton account, the
Subscription window displays the list of product
licenses registered to your Norton account and
the subscription details for the registered licenses.
To use an existing subscription to activate your
product, select the subscription, and then click
Next.
Follow the on-screen instructions to complete the
4
activation of your Norton product.
27Activating your product
Where to find your product key
The product key is a unique key that helps you to install
and activate the Symantec product on your computer.
The product key is a 25-character alphanumeric string
that is shown in five groups of five characters each,
separated by hyphens. The location of the product key
varies depending on how you acquired the product.
Where to find your product key
The locations of the product key are as follows:
28Activating your product
If you downloaded the
product from the Symantec
Store
If your computer came with
the product already installed
If you received a product key
card
If you are still unable to
locate your product key, you
can recover it using Norton
account
The product key is stored on
your computer as part of the
download process and is
included in the confirmation
email from the Symantec
Store.
The product key is provided
as part of the activation
process. Be sure to save
your product key by creating
or signing in to your Norton
account, or by printing the
key. You may need the
product key if you ever want
to reinstall your product.
The product key is printed
on the card along with
instructions on how to use it.
Be sure to save your product
key by creating or signing in
to your Norton account. You
need the product key if you
ever want to reinstall the
product.
To recover or access your
product key log on to
https://manage.norton.com.
If you are not registered,
register for Norton account.
If you are already registered,
you can find the product key
on the Services page.
You cannot access
w
Norton account if you are a
Norton Small Business user.
Where to find your product key
29Activating your product
If you purchased a Norton
card from a retail store
The product key is printed at
the back of the Norton card.
Go to the following webpage
and enter your product key:
https://manage.norton.com/setup
Norton validates the product
key that you entered and
prompts you to log in using
a Norton account. After
logging in using your Norton
account, you can use the
Agree & Download option to
download and install your
Norton product.
Managing Norton products
This chapter includes the following topics:
1 Creating a Norton account
1 Accessing your Norton account
Creating a Norton account
With a Norton account, you can manage all of your
Norton products in one place. Your Norton account
stores the product key and the billing information of your
product. You can also register your product with the
Norton account.
You cannot access Norton account if you are a Norton
w
Small Business user.
In addition, Norton account helps you to do the following:
1 Access the product key and other product information
when you need it.
1 Reinstall your Norton product.
1 Buy additional product keys for your home or office.
1 Save online orders and update billing information.
1 Disable the Automatic Renewal feature.
Symantec products that are older than 2006 do not
w
appear in your Norton account.
It takes only a few moments to create your Norton
account. You must be connected to the Internet to create
a Norton account.
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