Symantec Norton Internet Security - 2006 Instruction Manual

User Guide

PN:10431397

Norton Internet Security™ 2006 User Guide

Documentation version 9.0

Symantec, the Symantec logo, Norton Ghost, Norton GoBack, LiveUpdate, Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton Personal Firewall, Norton Protection Center, Norton SystemWorks, Symantec Security Check, and Symantec Security Response are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Windows is a trademark of Microsoft Corporation. Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any.

THE DO CUME NTATION IS P ROVIDED “AS IS” AND ALL EXPR ESS OR IMP LIED C ONDITIONS, R EPRESENTATION S AND WARRANTIES, INCLUDING ANY IMPLIE D WARRANTY OF ME RCHANTABILITY, FITNE SS FOR A PARTICULAR PURPOS E OR NON -INF RIN GEM ENT, ARE DI SCLAIM ED, EXCEPT TO TH E EXTENT THAT SUCH D ISCLAI MERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPO RATION SHALL NOT BE LIAB LE FOR INCID ENTAL OR CONSEQUE NTIAL DAMAGES IN C ONNEC TION WITH TH E FURN ISHI NG PER FORMANC E, OR US E OF THIS D OCUM ENTATION . THE INF ORMATION CONTAINE D IN THI S DOC UMENTATION IS SU BJECT TO CHANG E WITHOUT N OTICE.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

SYMANTEC SOFTWARE LICENSE AGREEMENT

Norton Internet Security™ 2006

IMP ORTANT: P LEASE READ TH E TERMS AN D CON DITIONS O F THIS LIC ENSE AG REEM ENT CAREFU LLY BE FORE US ING THE S OFTWARE. SYMANTEC CORPORATION AND/OR ITS SUB SIDIARI ES (“SYMANTEC”) IS W ILLING TO LICE NSE TH E SOFTWARE TO YOU AS THE IND IVIDUAL, THE CO MPANY, OR THE LEGAL ENTITY THAT WI LL BE UTILIZING THE SOFTWARE (RE FEREN CED BELOW AS “YOU” OR “YOUR”) O NLY ON TH E CONDITI ON THAT YOU ACCEPT ALL O F THE TERMS OF TH IS LICE NSE AGRE EMENT. THI S IS A LEGAL AND ENFORCEAB LE CONTRACT B ETWEE N YOU AND SYMANTEC. BY O PENI NG THIS PACKAGE, BREAKI NG THE S EAL, CLIC KING TH E “ ACCEPT” OR “YES” B UTTON OR OTHERWIS E INDICATING ASSENT ELECTRONICALLY, OR LOADING TH E SOFTWARE, YOU AGRE E TO THE TERMS AND C ONDITIONS O F THIS AGREEMENT. IF YOU DO NOT AGREE TO THES E TERMS AN D CONDI TIONS, CL ICK THE “I DO NOT ACCEPT” OR “NO” BUTTON OR OTHERWIS E IND ICATE REFUSAL, MAKE NO FURTHER USE OF THE SOFTWARE, AND CONTACT SYMANTEC CU STOMER S ERVIC E FOR INFORMATION ON HOW TO OBTAIN A REF UND OF THE M ONEY YOU PAID FOR THE SOFTWARE (LES S SHIP PING, HAN DLING, AN D ANY APPL ICABLE TAXES EXCEPT I N CERTAIN STATES AN D COUNTR IES WHE RE SHIP PING, HANDLI NG, AND TAXES ARE REFUNDABLE) AT ANY TIME DUR ING TH E SIXTY (60) DAY PER IOD FOLLOWI NG THE DATE OF PURC HASE.

1. License:

The software and documentation that accompanies this license (collectively the “Software”) is the property of Symantec, or its licensors, and is protected by copyright law. While Symantec continues to own the Software, You will have certain rights to use the Software after Your acceptance of this license. This license governs any releases, revisions, or enhancements to the Software that Symantec may furnish to You. Except as may be modified by a Symantec license certificate, license coupon, or license key (each a “License Module”) that accompanies, precedes, or follows this license, Your rights and obligations with respect to the use of this Software are as follows.

You may:

A. use one copy of the Software on a single computer. If a License Module accompanies, precedes, or follows this license, You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module. Your License Module shall constitute proof of Your right to make such copies;

B. make one copy of the Software for archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for archival purposes;

C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can access the Software over that network;

D. after written notice to Symantec, transfer the Software on a permanent basis to another person or entity, provided that You retain no copies of the Software and the transferee agrees to the terms of this license; and

E. use the Software in accordance with any additional permitted uses set forth below.

You may not:

A. copy the printed documentation that accompanies the Software;

B. sublicense, rent, or lease any portion of the Software; reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source code of the Software, or create derivative works from the Software;

C. use the Software as part of a facility management, timesharing, service provider, or service bureau arrangement;

D. use a previous version or copy of the Software after You have received and installed a disk replacement set or an upgraded version. Upon upgrading the Software, all copies of the prior version must be destroyed;

E. use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version;

F. use, if You received the software distributed on media containing multiple Symantec products, any Symantec software on the media for which You have not received a permission in a License Module;

G. use the Software in any manner not authorized by this license; nor

H. use the Software in any manner that contradicts any additional restrictions set forth below.

2. Content Updates:

Certain Software utilize content that is updated from time to time (including but not limited to the following Software: antivirus software utilize updated virus definitions; antispam software utilize updated antispam rules; content filtering software utilize updated URL lists; some firewall software utilize updated firewall rules; and vulnerability assessment products utilize updated vulnerability data; these updates are collectively referred to as “Content Updates”). You shall have the right to obtain Content Updates for any period for which You have purchased maintenance, except for those Content Updates that Symantec elects to make available by separate paid subscription, or for any period for which You have otherwise separately acquired the right to obtain Content Updates. Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You ; provided, however, that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase, You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase. This License does not otherwise permit the licensee to obtain and use Content Updates.

3. Product Installation and Required Activation:

There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software. You agree that Symantec may use these measures to protect Symantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number

of computers. This License and the Software containing enforcement technology require activation as further set forth in the documentation. The Software will only operate for a finite period of time prior to Software activation by You. During activation, You will provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software. If You do not complete the activation within the finite period of time set forth in the documentation, or as prompted by the Software, the Software will cease to function until activation is complete, which will restore Software functionality. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, or as may be set forth in the documentation.

4. Sixty (60) Day Money Back Guarantee:

If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason, please contact Symantec Customer Service for a refund of the money You paid for the Software (less shipping, handling, and any applicable taxes except in certain states and countries where shipping, handling and taxes are refundable) at any time during the sixty (60) day period following the date of purchase.

5. Limited Warranty:

Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software. Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY APPLI CABLE LAW, THE ABOVE WARRANTY IS EXCLUSIVE AN D IN LIEU OF ALL OTHE R WARRANTIES, WHETHE R EXPRESS OR IMP LIED, I NCLU DING THE IM PLIE D

WARRANTIES OF MER CHANTABILITY, FITNE SS FOR A PARTICULAR P URPOSE, AN D NONINFRING EME NT OF INTE LLECTUAL PRO PERTY RIG HTS. THIS WARRANTY GIVE S YOU SPE CIF IC LEGAL RI GHTS. YOU MAY HAVE OTH ER RIGHTS, WHICH VARY FROM STATE TO STATE AN D COUNTRY TO COU NTRY.

software documentation are licensed to United States Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in this license agreement. Manufacturer is Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

6. Disclaimer of Damages:

SOM E STATES AND CO UNTRIE S, INCLU DING MEM BER COUNTRI ES OF TH E EUR OPEAN ECON OMIC AR EA, DO NOT ALLOW THE LIMI TATION OR EXC LUSIO N OF LIABILIT Y FOR INC IDENTAL OR CON SEQUE NTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLI CABLE LAW AND REGARDLESS OF WHETH ER ANY REM EDY SET FORTH HE REIN FAILS OF ITS ESSENTIAL P URPOSE, IN NO EVENT WI LL SYMANTEC OR ITS LICE NSORS BE LIABLE TO YOU FO R ANY SPE CIAL, CONSEQUE NTIAL, INDIRE CT, OR SIMILAR DAMAGES, INCLUDING ANY LOST P ROF ITS OR LOST DATA ARI SING OUT O F THE USE OR INABILITY TO USE TH E SOFTWARE EVEN IF SYMANTEC HAS BE EN ADVISED OF THE POSSIBI LITY OF S UCH DAMAGES .

IN NO CASE SHALL SYMANTEC’S O R ITS LICE NSORS’ LIABILITY EXCEED THE PURCHASE P RICE FOR THE S OFTWARE. The disclaimers and limitations set forth above will apply regardless of whether You accept the Software.

7. U.S. Government Restricted Rights:

RESTR ICTED R IGHTS LE GEN D. All Symantec products and documentation are commercial in nature. The software and software documentation are “Commercial Items,” as that term is defined in 48 C.F.R. section 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are defined in 48 C.F.R. section 252.227-7014(a)(5) and 48 C.F.R. section 252.227-7014(a)(1), and used in 48 C.F.R. section 12.212 and 48 C.F.R. section

227.7202, as applicable. Consistent with 48 C.F.R. section 12.212, 48 C.F.R. section

252.227-7015, 48 C.F.R. section 227.7202 through 227.7202-4, 48 C.F.R. section

52.227-14, and other relevant sections of the Code of Federal Regulations, as applicable, Symantec's computer software and computer

8. Export Regulation:

Certain Symantec products are subject to export controls by the U.S. Department of Commerce (DOC), under the Export Administration Regulations (EAR) (see www.bxa.doc.gov). Violation of U.S. law is strictly prohibited. You agree to comply with the requirements of the EAR and all applicable international, national, state, regional and local laws, and regulations, including any applicable import and use restrictions. Symantec products are currently prohibited for export or re-export to Cuba, North Korea, Iran, Iraq, Libya, Syria and Sudan or to any country subject to applicable trade sanctions. You agree not to export, or re-export, directly or indirectly, any product to any country outlined in the EAR, nor to any person or entity on the DOC Denied Persons, Entities and Unverified Lists, the U.S. Department of State’s Debarred List, or on the U.S. Department of Treasury's lists of Specially Designated Nationals, Specially Designated Narcotics Traffickers, or Specially Designated Terrorists. Furthermore, You agree not to export, or re-export, Symantec products to any military entity not approved under the EAR, or to any other entity for any military purpose, nor will You sell any Symantec product for use in connection with chemical, biological, or nuclear weapons or missiles capable of delivering such weapons.

9. General:

If You are located in North America or Latin America, this Agreement will be governed by the laws of the State of California, United States of America. Otherwise, this Agreement will be governed by the laws of England and Wales. This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and: (i) supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevails over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties. This Agreement shall

terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software. The disclaimers of warranties and damages and limitations on liability shall survive termination. Software and documentation is delivered Ex Works California, U.S.A. or Dublin, Ireland respectively (ICC INCOTERM S 2000). This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed by both You and Symantec. Should You have any questions concerning this Agreement, or if You desire to contact Symantec for any reason, please write to: (i) Symantec Customer Service, 555 International Way, Springfield, OR 97477, U.S.A., (ii ) Symantec Consumer Support, PO Box 5689, Dublin 15, Ireland, or (iii) Symantec Customer Service, 1 Julius Ave, North Ryde, NSW 2113, Australia.

10. Additional Uses and Restrictions:

A. In the event this Software contains the Norton Protection Center component, any disclaimer of damages herein shall apply to such component.

B. In the event this Software contains technology capable of removing security risks, certain security risks will be automatically removed upon detection.

Chapter 1 Installation

Before you begin . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. .. .. . 9

Installing Norton Internet Security . . . .. .. .. .. .. .. .. 10

Configuring Norton Internet Security . . . .. .. .. .. .. . 11

Using the Home Network Wizard .. . . .. .. .. .. .. .. .. 12

If the opening screen does not appear . . .. .. .. .. .. . 13

Chapter 2 Getting started

Starting Norton Internet Security . . . .. .. .. .. .. .. .. . 15

Activating your product . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. 16

Exploring the main window . . . .. .. .. .. . .. .. .. .. .. .. . 18

Checking your protection while you work .. . . .. .. . 19

Responding to Norton Protection Center

messages . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. .. .. .. .. . . 22

For more information .. . . .. .. .. .. .. .. .. .. .. .. .. .. . .. . 23

Chapter 3 Responding to emergencies

If you suspect that your computer is infected with

a virus . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. . 29

If your product won’t install . . . .. .. .. .. .. .. .. .. .. . .. . 30

Service and support solutions

Index

Contents8

Installation

This chapter includes the following topics:

1 Before you begin

1 Installing Norton Internet Security

1 Configuring Norton Internet Security

1 Using the Home Network Wizard

1 If the opening screen does not appear

Before you begin

Before you begin, close all open programs on your computer. Other open programs may interfere with installation.

Norton Internet Security contains an antivirus program. If you have other antivirus programs installed on your computer, a panel appears to help you remove them. To remove these programs, follow the instructions in the panel.

Norton Internet Security contains a firewall program. If you have other firewall programs installed on your computer, it is recommended that you uninstall them to prevent installation errors. For more information, see the user documentation that came with the firewall program.

Installation

Installing Norton Internet Security

You can install Norton Internet Security from a CD or from a file that you download.

Before you begin, close all programs that are open on your computer.

To install Norton Internet Security

Do one of the following:

See “If the opening

screen does not appear” on page 13.

If you are installing from a CD, insert the CD into the CD-ROM drive.

1 If you downloaded your copy of Norton Internet

Security, double-click the file that you downloaded.

In the opening panel, click Install Norton Internet Security to begin the installation.

Read the License Agreement, click I accept the License Agreement, and then type your product key

if prompted. If you do not accept the License Agreement, you cannot continue the installation.

Click Next. The preinstall scan begins automatically, and will take a few minutes.

If the Active Applications Detected panel appears, close all open programs, and then click Start Scan.

Once the scan begins, you can do one of the following:

If you want to stop the scan, click Stop Scan.

When the scan is finished, click View Details to view the results of the scan, and then click OK.

In the Select the installation type panel, click the type of installation that you want, and then select the folder where you want to install Norton Internet Security.

Click Next. The Installation Progress panel tracks the progress of the installation. This will take a few minutes.

Configuring Norton Internet Security

Click Finish to restart your computer.

Your computer is not protected until it restarts and you complete the configuration.

After your computer restarts, wait for the Norton Internet Security window to open on your desktop before you continue. This may take several minutes.

Configuring Norton Internet Security

You must be online to configure this product.

During configuration, you can activate and register this product, check for network settings, and receive the latest security protection.

If you choose not to register at this time, or if you have any

difficulty with registration, you can register on the Symantec Web site. On the Internet, go to the following URL:

www. symantec.com

To configure Norton Internet Security

In the opening configuration panel, click Next.

In the Activation panel, ensure that you are connected to the Internet, and then click Next. Activation may take several minutes.

In the Activation Complete panel, review your subscription information, and then click Print to print your product key. You will need this product key if you want to install this product on a new computer.

Click Next. Connecting may take several minutes.

11Installation

Installation

Using the Home Network Wizard

In the Create your Norton Account panel, do one of the following:

1 If you want to create a new Norton Account,

complete the Create new account section, and then click Submit.

1 If you currently have a Norton account, complete

the I already have an account section, and then click Log on.

In the confirmation panel, click Next.

If the Security panel appears, Symantec recommends that you leave all options checked to use Norton products to protect your computer, and then click Next to close the panel.

Review the Next Steps panel, and then click Finish to allow Norton Internet Security to perform the following tasks:

Run the Home Network Wizard

Run LiveUpdate

In the Welcome to LiveUpdate panel, click Next to start

Adds computers to a home or local network

See “Using the Home Network

Wizard” on page 12.

Downloads and installs the latest security protection

downloading updates. This will take several minutes.

When the updates are complete, click Finish.

Using the Home Network Wizard

Norton Internet Security allows you to organize computers on your network and the Internet into Trusted and Restricted Zones. Zones allow you to grant trusted computers access to your computer while blocking

If the opening screen does not appear

malicious users. Zones can be assigned to one or more locations.

The Personal Firewall does not regulate computers that are in the Trusted Zone. Computers in the Trusted Zone have as much access to your computer as they would have if you did not have a firewall. Computers in the Restricted Zone cannot communicate with your computer at all.

To use the Home Network Wizard to add computers to your Trusted Zone

In the Home Network Wizard opening panel, click Next.

In the Network Adapters Found table, ensure that the Autoconfigure Adapter check box is checked for each network adapter that you want to configure automatically. The Home Network Wizard will add the other computers in your network to your Trusted Zone.

Technically, the Home Network Wizard adds the other computers in your network that use the same subnet mask as each autoconfigured adapter.

Click Next.

In the Locations table, ensure that the check box is checked for each location that should use these Trusted Zone settings.

Click Next.

Click Finish.

13Installation

If the opening screen does not appear

Sometimes a computer’s CD-ROM drive does not automatically run a CD.

To start the installation from the product CD

On your desktop, double-click My Computer.

In the My Computer window, double-click the icon for your CD-ROM drive.

In the list of files, double-click CDstart.exe.

Installation

If the opening screen does not appear

Getting started

This chapter includes the following topics:

1 Starting Norton Internet Security

1 Activating your product

1 Exploring the main window

1 Checking your protection while you work

1 Responding to Norton Protection Center messages

1 For more information

Starting Norton Internet Security

See “Responding to

Norton Protection Center messages”

on page 22.

Norton Internet Security protects any computer on which it is installed. You do not have to start the program to be protected. If Norton Internet Security detects a situation that requires your attention, a window appears to help you resolve it.

At any time, you can start Norton Internet Security to adjust settings, review protection, or perform preventive maintenance. All of the program features can be accessed from the main window.

Getting started

Activating your product

To start Norton Internet Security

Do one of the following:

On the Windows taskbar, click Start > Programs > Norton Internet Security > Norton Internet Security.

On the Windows XP taskbar, click Start > All Programs > Norton Internet Security > Norton Internet Security.

On the Windows desktop, double-click the Norton Internet Security icon.

1 On the Windows System tray, double-click the

Norton Internet Security icon.

In Windows XP, the system tray is called the notification area.

To display the Norton Internet Security button and menu on the Internet Explorer toolbar

Open Internet Explorer.

In Internet Explorer, on the View menu, click Toolbars > Norton Internet Security.

To the right of the Norton Internet Security button, click the arrow to make more choices.

To start Norton Internet Security from the Internet Explorer toolbar

On the Internet Explorer toolbar, click the Norton Internet Security button, and then click Configure security settings.

Activating your product

Product activation reduces software piracy and ensures that you are using authentic Symantec software.

If you did not activate your product during installation, you will receive an Activation Needed alert regularly until you activate the product.

You must activate your product within the time period

specified by the alert or it will stop working.

You can activate your product from the Activation Needed alert or from the Activation option on the Help menu. Activation should take a few minutes.

To activate your product from the Activation Needed alert

In the alert, click Activate Now.

Click OK.

In the Activation window, click Next.

In the Activation Successful window, click Finish.

To activate your product from the Help menu

At the top of the main window, click Help and Support, and then click Activation.

In the Activation window, click Next.

In the Activation Successful window, click Finish.

If you have problems activating

If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software, either installed or through your ISP, that might be blocking the connection.

A connectivity problem may occur if you are using parental control software. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure. You will need to log on to your parental control software as an administrator, or log on to the Internet through your ISP as an administrator to change your configuration.

If parental controls are not the problem, or if you cannot reconfigure your parental controls to resolve the issue, you can activate by phone.

Activating your product

17Getting started

Getting started

Exploring the main window

To activate by phone

Before you begin, please have paper and a pencil available

to write down the unlock code that you will receive at the end of the call.

Disconnect from the Internet.

In the Connection Problem window, click Activate my software by phone, and then click Next.

In the Phone Activation window, select your country.

Dial the telephone number that displays in the box to the right.

Follow the voice prompts that are provided.

Exploring the main window

When you start Norton Internet Security, the main window opens. Buttons at the top and left side of the main window provide access to all Norton Internet Security features, options, and online Help.

To explore the main window

Start Norton Internet Security.

On the left side of the main window, click a feature to display its components, and then click a component.

Checking your protection while you work

In the center of the window, click the underlined link that you want to explore.

At the top of the main window, click a button. You have the following options:

19Getting started

Block Traffic/Allow Traffic

LiveUpdate

Options

Help & Support

Stops and starts all communication to and from your computer.

Checks for updates to installed Symantec products.

Customizes the general features of Norton Internet Security.

You can access more options while you are running specific programs.

Provides access to the Help for Norton Internet Security and other installed Symantec products.

Checking your protection while you work

As you use your computer, Norton Protection Center monitors how well your activities are protected from threats, risks, and damage. Before you begin a task, you can use Norton Protection Center to determine if it is safe to continue.

The Norton Protection Center main window summarizes your current protection for different activities such as emailing and Web browsing. It estimates a general level of protection based on the security programs installed on your computer.

Getting started

Checking your protection while you work

A status indicator also appears in the Windows task bar. The status levels are as follows:

No action is required on your part.Good

Attention required

Urgent attention

Some issues require your attention but your computer is not at risk.

Some issues threaten your computer's data or its ability to perform effectively.

You do not have to start your product to be advised when your protection level falls below Good. Norton Protection Center alerts you if you need to take urgent action. These alerts appear above the Windows task bar.

In addition to providing overall protection status, Norton Protection Center displays your protection level for each of the following categories:

Security Basics

Email & Messaging

Protects your computer from viruses and other security threats, and ensures that your protection is updated frequently. It reports on whether your hard disk has been scanned for viruses recently, if you have spyware protection, and whether you receive automatic Windows and antivirus updates (if applicable).

Protects your email and instant messages from viruses, Internet worms, spam, phishing, identity theft activity, and other risks.

Checking your protection while you work

21Getting started

Web Browsing

Data Recovery

Performance

Protects your computer from viruses and other security risks while you are using your Web browser, downloading or streaming music, and playing games. This category also includes ad blocking and pop-up blocking software, and reports on whether parental control features are blocking undesirable Web sites.

Protects your files, including photographs, music, and business documents, from being lost due to unexpected crashes, accidental file deletions, program malfunctions, install malfunctions, and other computer failures.

Keeps your disk drives and Windows operating system running smoothly. This category includes programs that clean up unwanted Internet files, examine and repair hard disk problems, and fix Windows problems. The category also includes programs that provide you with real-time virus, spyware, and other risk protection (if applicable).

See “Starting Norton

Internet Security”

on page 15.

To check protection levels

In the main window, click Norton Protection Center.

In the Norton Protection Center window, click a protection category.

Review the list of protection items.

Limited or no protection in a category may often be resolved by adjusting a category setting.

Getting started

Responding to Norton Protection Center messages

Depending on the type of activity, you can turn an item on or off, change settings, or update the status of a feature that is out-of-date.

To adjust a category setting

In the Norton Protection Center window, click the protection category name.

Do one of the following:

1 To turn on protection, click the protection item, and

then click Turn On.

1 To update protection, click the protection item, and

then select one of the available options on the drop-down list.

Responding to Norton Protection Center messages

When a Norton Protection Center message appears, you can take immediate action to improve your protection level. The information in the message describes the situation that is affecting your protection level and suggests how to proceed. You can change alerting and other display behavior using a shortcut menu or the Options menu.

To respond to a Norton Protection Center message

In the Norton Protection Center window, read the description of the situation.

Do one of the following:

To respond immediately, click Fix Now.

To get more information, click more info.

To respond later, click close.

To change the types of alerts that Norton Protection Center shows you, use the shortcut menu or the Options dialog box.

To change Norton Protection Center alerting

Do one of the following:

1 On the Windows taskbar or system tray, right-click

the Norton Protection Center icon, and then on the Alert Options submenu, check or uncheck the menu item that you want to change.

In the main window, click Options > Norton Protection Center Options, and then select the

items that you want to change.

For more information

The product documentation provides assistance for using Norton Internet Security. You can find the information that you need on your computer and on the Web.

Using Help

Help is available throughout your Symantec product. Help buttons and links to more information provide assistance that is specific to the task that you are completing. The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete.

To use Help

At the top of the main window, click Help & Support > Norton Internet Security Help.

In the Help window, in the left pane, select a tab. Your options are:

For more information

23Getting started

Index

Displays Help by topicContents

Lists all keywords for the Help topics in alphabetical order

Opens a search box in which you can type a word or a phrase

Getting started

For more information

You can also print any topic in Help.

To print a topic in Help

In the Help window, click the Contents tab.

In the Contents list, select the topic that you want to print, and then click Print.

Select whether you want to print only the selected topic, or the topic and all of the subtopics under it.

Click OK.

Window and dialog box Help

Window and dialog box Help is context-sensitive, meaning that it provides help for the window or dialog box that you are currently using.

To access window or dialog box Help

Do one of the following:

1 In a window, select any Help link.

In a dialog box, click more info.

Accessing the User Guide PDF

You can find the the CD in PDF format. You must have Adobe® Reader® installed on your computer to read the PDF.

If you purchased this product as a download, the PDF and

Adobe Reader were not included. You must download the PDF from the Symantec Web site and Adobe Reader from the Adobe Web site.

To install Adobe Reader from the CD

Insert the CD into the CD-ROM drive.

In the window that appears, click Browse.

If applicable, double-click the WINNT folder.

In the CD window, double-click the Manual folder.

If applicable, double-click the Adobe folder.

Double-click the program file.

Norton Internet Security User Guide

Follow the on-screen instructions to select a folder for Adobe Reader, and then complete the installation.

Once you have installed Adobe Reader, you can read the PDF from the CD.

To read the User Guide PDF from the CD

Insert the CD into the CD-ROM drive.

In the window that appears, click Browse.

If applicable, double-click the WINNT folder.

In the CD window, double-click the Manual folder.

Double-click the PDF.

You can also copy the User Guide to your hard disk and read it from there.

To read the User Guide from your hard disk

Open the location into which you copied the PDF.

Double-click the PDF.

Symantec products on the Web

You can find extensive information about all Symantec products on the Symantec Web site. There are several ways to access the Symantec Web site.

To access the Symantec Web site from the Help menu

In the main window, click Help & Support.

For more information

25Getting started

Getting started

For more information

Select the solution that you want. Your options are:

Help and Support

Symantec Security Response

Responding to emergencies

This chapter includes the following topics:

1 If you suspect that your computer is infected with a

virus

1 If your product won’t install

If you suspect that your computer is infected with a virus

If you cannot run the Preinstall Checkup, but you can connect to the Internet, you can run virus detection from the Symantec Security Response Web site.

Scanning for viruses with Symantec Security Check

The Web-based Symantec Security Check scan uses the most up-to-date virus definition files, including definitions that were created after you purchased your product.

To scan for viruses with Symantec Security Check

On the Internet, visit the Symantec Security Response Web site at the following URL: http://security.symantec.com

In the Symantec Security Check introductory window, click Go.

In the Symantec Security Check window, under Virus Detection, click Start.

Follow the on-screen instructions to complete the scan.

Responding to emergencies

If your product won’t install

If you try to install your product on a computer due to a problem, and you choose not to run the Symantec Preinstall Checkup during installation, start over and run the Symantec Preinstall Checkup as directed.

After running the Symantec Preinstall Checkup, delete the installation files that were left behind in the folder after you initially tried to install.

To delete remaining installation files

On the Windows taskbar, click Start > Run.

In the Run dialog box, type %TEMP%

Click OK.

With the temp folder open, on the Edit menu, click Select All.

Press Delete.

If you are not sure which files should be deleted, move them to a different folder, or do not delete them.

Close the temp folder window.

After you delete the temporary files, begin the installation again and run the Symantec Preinstall Checkup to be sure that you have resolved the problem.

Service and support solutions

About online support

Symantec offers a range of technical support and customer service options on the Internet at the following address:

http://service.symantec.com

On the Symantec support Web site, you can search our technical support knowledge base for help with technical issues, such as installing, configuring, or troubleshooting your Symantec product. You can also find help with subscriptions, rebates, registration, and other nontechnical issues.

The Symantec Web site contains answers to the most common customer questions.

If you received this product when you purchased your

computer, your computer manufacturer may be responsible for providing your support.

About phone support

Should you have a question or problem that you cannot resolve on the support Web site by yourself, the site provides a link to information about fee-based phone support. This support is available to all registered customers. Click the link for phone support. You’ll be led through the online options first, and then to the telephone contact options.

Service and support solutions

Support for old and discontinued versions

When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued 60 days later. Technical information may still be available through the support Web site at the following address:

http://service.symantec.com

Subscription policy

If your Symantec product includes virus, threat, firewall, spam, or Web content protection, you may be entitled to receive updates using LiveUpdate. These updates are available through subscription.

Subscription length varies by Symantec product. After your initial subscription ends, you must renew it before you can update your protection. When you run LiveUpdate near the end of your subscription period, you are prompted to subscribe for a nominal charge. Simply follow the instructions on the screen to renew.

Worldwide service and support

Support solutions vary by country. For Symantec and International Partner locations outside of the United States, contact one of the service and support offices listed below, or connect to the following address and select your language:

Worldwide service and support

http://service.symantec.com

Contact informationRegion

33Service and support solutions

North America

Australia and New Zealand

Europe, Middle East, and Africa

1 Symantec Corporation

555 International Way Springfield, OR 97477 U.S.A.

http://www.symantec.com/

1 Symantec Australia

Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia

http://www.symantec.com/region/reg_ap/

+61 (2) 8879-1000

Fax: +61 (2) 8879-1001

1 Symantec Ltd Consumer Services & Support

PO Box 5689 Blanchardstown Dublin 15 Ireland

http://www.symantec.com/region/reg_eu/

Please check the Web site for the appropriate phone number.

Service and support solutions

Worldwide service and support

Contact informationRegion

Latin America

1 Symantec Brasil

Av. Dr. Chucri Zaidan, 920 Market Place Tower 12° andar São Paulo - SP CEP: 04583-904 Brasil, SA

1 Portuguese language support:

Internet: http://www.service.symantec.com/br Phone: Brazil: +55 (11) 5189-6300

1 Spanish language support:

Internet: http://www.service.symantec.com/mx Phone: Mexico: +52 55 5322 3681 (Mexico DF); 01 800

711 8443 (Interior)

August 9, 2005

Index

activation

phone 17 problems 17 procedure 16

Adobe Reader

installing 24 using to view PDF 24

alerts

Norton Protection Center 22

attention required alert 22

Data Recovery protection

category 21

Email & Messaging protection

category 20

Help

(continued)

printing 23 Symantec service and

support 31

Home Network Wizard 13

installation

from CD 10 problems 29–30

Internet

Symantec Web sites 25

LiveUpdate

accessing from the main

window 18

obtaining product

updates 18

features

configuration 11

Help

accessing 23

main window

Help & Support 18 LiveUpdate 18 options 18

messages

Norton Protection Center 22

Index36

Networking

about 13 configuration 13 zones 13

networks

configuring with Home

Network Wizard 13

Norton Internet Security

desktop icon 16 main window 18 starting 15

Norton Protection Center

about 19 messages 22 options 22

options

button, main window 18 Norton Protection Center 22

Performance protection

category 21 phone activation 17 post-installation tasks

activating 11 registering 11

Preinstall Scanner

problems running 30

problems

activation 17

protection categories

Data Recovery 19 Email & Messaging 19 Performance 19

protection categories

Security Basics 19 Web Browsing 19

(continued)

scans

before installation 10 cancel 10 Symantec Security

Check 29

security

alerts 22 status 19

Security Basics protection

category 20 Service and Support 31 Symantec Security Check

for emergency scans 29 Symantec Security Response 25 Symantec Web site

accessing from the Help

menu 25

Security Response page 25

Technical Support 31

for Norton Internet

Security 25

from Symantec 25 toolbar

displaying in Internet

Explorer 16

troubleshooting

activation 17 technical support 31

Trusted Zone 13

urgent attention required

alert 22

User Guide PDF

on CD 24 opening 24

virus protection

Preinstall Scanner 30 Symantec Security

Check 29

Web Browsing protection

category 21

Web sites

accessing Symantec from

the Help menu 25

Symantec Security

Response 25

37Index

zones

about 13 Restricted 13 Trusted 13

Symantec Norton Internet Security - 2006 Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Installation

Before you begin

Installing Norton Internet Security

Configuring Norton Internet Security

Using the Home Network Wizard

If the opening screen does not appear

Getting started

Starting Norton Internet Security

Activating your product

Exploring the main window

Checking your protection while you work

Responding to Norton Protection Center messages

For more information

Responding to emergencies

If you suspect that your computer is infected with a virus

If your product won’t install

Service and support solutions

Index