Symantec Norton Ghost - 15.0 Instruction Manual
Norton Ghost 15.0 User's Guide
Norton Ghost 15.0 User's Guide
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Contents
Technical Support ..... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 4
Chapter 1 Introducing Norton Ghost™ .. .... . .... . .... . .... ..... ..... .... . .... . .... . . 13
About Norton Ghost . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... 13
What is new in Norton Ghost ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 14
Hiding or showing the Advanced page .... . .... ..... ..... .... . .... . .... ..... ..... ... 15
Getting more information about Norton Ghost ..... ..... .... . .... . .... . .... ..... 16
Chapter 2 Installing Norton Ghost ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 17
Before you install ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . 17
System requirements . ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 17
About supported file systems and removable media . .... . .... . .... ..... . 19
About disabled features . ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... 20
When you delay licensing ... ..... .... . .... . .... ..... ..... .... . .... . .... . .... .... 20
Installing Norton Ghost ... . .... . .... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 21
Completing the installation ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... . 23
Activating Norton Ghost later ... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 24
About setting up your first backup . . .... . .... . .... ..... ..... .... . .... . .... .... 24
Updating Norton Ghost .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .. 25
About uninstalling Norton Ghost .... . .... . .... ..... ..... .... . .... . .... . .... ..... .... 25
Chapter 3 Ensuring the recovery of your computer . ..... .... . .... . .... . ... 27
About ensuring the recovery of your computer . .... . .... ..... ..... .... . .... . .... 27
Testing Symantec Recovery Disk .... ..... .... . .... . .... ..... ..... .... . .... . .... . .... 28
If driver validation fails . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... .. 28
Creating a custom Symantec Recovery Disk CD ... . .... . .... ..... ..... .... . .... . . 29
Chapter 4 Getting Started . . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 33
About key product components ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 33
How you use Norton Ghost ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... 34
Starting Norton Ghost ... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... 35
Configuring Norton Ghost default options .... . .... ..... ..... .... . .... . .... ..... .. 36
Selecting a default backup destination .... ..... ..... .... . .... . .... . .... ..... . 38
Adjusting the effect of a backup on computer performance .... ..... ... 39
Contents8
Adjusting default tray icon settings . .... . .... . .... . .... ..... ..... .... . .... . ... 40
Managing file types . . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 41
Using nicknames for external drives . .... . .... ..... ..... .... . .... . .... . .... ... 43
Configuring default FTP settings for use with Offsite Copy ... ..... .... 44
Logging Norton Ghost messages .... . .... . .... . .... ..... ..... .... . .... . .... . ... 44
Enabling email notifications for product (event) messages .... . .... .... 46
Chapter 5 Best practices for backing up your data . .... . .... . .... ..... ..... 49
About backing up your data .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . . 49
About choosing a backup type . . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . . 50
Best practices for backing up . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 50
About backups . .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .. 51
Before you back up ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 51
During a back up .... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . . 53
When a back up is finished .... . .... ..... ..... .... . .... . .... . .... ..... .... . .... . . 53
Additional tips about backups .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 54
After defining your backup job ... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 55
Viewing the properties of a backup job . .... . .... . .... ..... ..... .... . .... . .... 55
About selecting a backup destination ..... .... . .... . .... . .... ..... ..... .... . .... . ... 56
About backing up dual-boot computers .... ..... .... . .... . .... . .... ..... ..... .... . . 58
Chapter 6 Backing up entire drives ..... .... . .... . .... . .... ..... ..... .... . .... . .... . ... 59
About defining a drive-based backup ... .... . .... . .... . .... ..... ..... .... . .... . .... . 59
Defining a drive-based backup ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... 60
Related Drives options ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 62
Recovery point type options ... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . . 63
Backup destination options ... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 64
Recovery point options ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .. 64
Advanced scheduling options . ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 66
About files that are excluded from drive-based backups ... ..... ..... ... 67
About network credentials ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 68
About running command files during a backup ... . .... . .... ..... ..... .... . 68
Advanced options for drive-based backups ... . .... . .... ..... ..... .... . .... . . 70
Compression levels for drive-based backups ..... ..... .... . .... . .... . .... ..... .... 74
Running a one-time backup from Norton Ghost . . .... . .... . .... ..... ..... .... . .. 75
About running a one-time backup from Symantec Recovery
Disk ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ... 76
Running a one-time backup from Symantec Recovery Disk .... .... . ... 77
About Offsite Copy ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . 81
How Offsite Copy works . . .... . .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... 81
About using external drives as your Offsite Copy
destination . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 82
About using a network server as your Offsite Copy
destination . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 84
About using an FTP server as your Offsite Copy destination .... ..... .. 85
Chapter 7 Backing up files and folders . . .... . .... . .... ..... ..... .... . .... . .... . .... . 87
Defining a file and folder backup .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . 87
About folders that are excluded by default from file and folder
backups .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 89
Chapter 8 Running and managing backup jobs .... ..... .... . .... . .... . .... ... 91
Running an existing backup job immediately .... .... . .... . .... . .... ..... ..... .... 91
Running a backup with options . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... . 92
Backup options .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ... 93
Adjusting the speed of a backup .... . .... . .... ..... ..... .... . .... . .... . .... ..... .... . . 94
Stopping a task ... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 94
Verifying that a backup is successful ... ..... .... . .... . .... . .... ..... ..... .... . .... . 95
Editing backup settings . .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... .. 95
Enabling event-triggered backups ... ..... .... . .... . .... ..... ..... .... . .... . .... . .... 96
About Symantec ThreatCon .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 96
Editing a backup schedule .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... 97
Turning off a backup job .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... .. 97
Deleting backup jobs . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 97
Adding users who can back up your computer . ..... ..... .... . .... . .... ..... ..... 98
9Contents
Chapter 9 Backing up remote computers from your
computer . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... ... 101
About backing up other computers from your computer .... . .... ..... ..... . 101
Adding computers to the Computer List ..... ..... .... . .... . .... . .... ..... ..... ... 102
Deploying the Norton Ghost Agent .... . .... . .... ..... ..... .... . .... . .... . .... ..... 103
Using the Norton Ghost Agent .. ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 105
About managing the Norton Ghost Agent through Windows
Services . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... 106
About best practices for using services .. . .... . .... ..... ..... .... . .... . .... . .... . 107
Opening Windows Services ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 108
Starting or stopping the Norton Ghost Agent service .... .... . .... . .... 108
Setting up recovery actions when the Norton Ghost Agent does
not start ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 109
Viewing Norton Ghost Agent dependencies .. .... . .... . .... . .... ..... .... 110
Controlling access to Norton Ghost . . .... . .... . .... ..... ..... .... . .... . .... . .... .. 111
Running Norton Ghost using different user rights . .... . .... . .... ..... .. 113
Contents10
Chapter 10 Monitoring the status of your backups ... . .... . .... ..... ..... .. 115
About monitoring backups . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . 115
Rescanning a computer’s hard disk . . .... . .... . .... ..... ..... .... . .... . .... . . 116
Monitoring backup protection from the Home page .... . .... . .... . .... ..... .. 116
Monitoring backup protection from the Status page ... . .... ..... ..... .... . ... 118
About SNMP traps . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... .. 122
About the Norton Ghost management information base ... . .... . .... . 122
Customizing the status reporting of a drive (or file and folder
backups) .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 122
Viewing drive details .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... 124
Improving the protection level of a drive ... . .... . .... . .... ..... ..... .... . .... . .. 124
About using event log information to troubleshoot problems . .... ..... .... 127
Chapter 11 Exploring the contents of a recovery point . ..... .... . .... . .. 129
About exploring recovery points ... ..... .... . .... . .... . .... ..... ..... .... . .... . .... 129
Exploring a recovery point through Windows Explorer ..... .... . .... . .... . .. 130
Mounting a recovery point from Windows Explorer . . .... . .... ..... .... 131
Opening and restoring files within a recovery point . .... . .... . .... . .... ..... . 131
About using a search engine . . .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .. 132
Dismounting a recovery point drive ... .... . .... . .... . .... ..... ..... .... . .... . .... . 133
Viewing the drive properties of a recovery point .... . .... ..... ..... .... . .... . . 133
Chapter 12 Managing backup destinations . . .... ..... ..... .... . .... . .... . .... ... 135
About backup destinations ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 135
About how backup data works .... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ... 135
About drive-based backups .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . 136
About file and folder backups ... . .... . .... ..... ..... .... . .... . .... . .... ..... .. 136
Managing recovery point storage ... ..... .... . .... . .... . .... ..... ..... .... . .... . ... 137
Cleaning up old recovery points . ..... .... . .... . .... . .... ..... ..... .... . .... . . 138
Deleting a recovery point set . .... . .... . .... . .... ..... ..... .... . .... . .... . .... . 138
Deleting recovery points within a set .... ..... .... . .... . .... ..... ..... .... . . 139
Making copies of recovery points .... . .... . .... . .... ..... ..... .... . .... . .... . 139
Running a one-time virtual conversion ... ..... .... . .... . .... . .... ..... ..... .... . . 141
Defining a virtual conversion job . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... . 147
Running an existing virtual conversion job immediately ... . .... . .... . 153
Viewing the properties of a virtual conversion job . .... . .... ..... ..... .. 153
Viewing the progress of a virtual conversion job . .... . .... ..... ..... .... 153
Editing a virtual conversion job . .... . .... . .... ..... ..... .... . .... . .... ..... ... 153
Deleting a virtual conversion job ... ..... .... . .... . .... . .... ..... .... . .... . ... 154
About managing file and folder backup data ..... ..... .... . .... . .... . .... ..... .. 154
Viewing how much file and folder backup data is stored .... ..... .... . 155
Limiting the number of file versions to keep .... . .... . .... ..... ..... .... . . 155
Manually deleting files from your file and folder backup ..... .... . .... 155
Finding versions of a file or folder . . .... ..... ..... .... . .... . .... ..... ..... ... 156
Automating management of backup data . .... . .... ..... ..... .... . .... . .... . .... . 156
Moving your backup destination . . .... . .... . .... ..... .... . .... . .... . .... ..... ..... . 157
Chapter 13 Recovering files, folders, or entire drives ... . .... . .... . .... ... 159
About recovering lost data . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 159
Recovering files and folders by using file and folder backup data .... ..... 159
Recovering files and folders using a recovery point .... . .... ..... ..... .... . ... 161
About opening files and folders stored in a recovery point .... . .... . . 163
About finding the files or folders you want ... ..... ..... .... . .... . .... . .... 163
Recovering a secondary drive . . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 164
Recovery options . .... ..... ..... .... . .... . .... . .... ..... .... . .... . .... . .... ..... ... 165
Restoring using LightsOut Restore .... ..... .... . .... . .... ..... ..... .... . .... . .... . 166
Summary of the LightsOut Restore process ... . .... . .... ..... ..... .... . ... 167
Starting the LightsOut Restore Wizard .... . .... . .... . .... ..... ..... .... . ... 168
Chapter 14 Recovering a computer ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . . 173
About recovering a computer .... . .... ..... ..... .... . .... . .... . .... ..... .... . .... . ... 173
Starting a computer by using Symantec Recovery Disk . . .... . .... ..... ..... . 174
Configuring a computer to boot from a CD .... ..... .... . .... . .... . .... .... 175
How to prepare to recover a computer .... ..... ..... .... . .... . .... . .... ..... ..... . 176
Scanning for viruses .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . ... 176
Checking a hard disk for errors .... . .... ..... ..... .... . .... . .... . .... ..... .... 178
Recovering a computer ... . .... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ... 178
Edit target drive and options ... ..... ..... .... . .... . .... . .... ..... ..... .... . ... 181
Recovering a computer from a virtual disk file . .... . .... ..... ..... .... . .... . ... 183
Virtual disk recovery options . . .... . .... ..... ..... .... . .... . .... . .... ..... ..... 185
Recovering files and folders using Symantec Recovery Disk ... ..... ..... .. 187
Exploring files and folders on your computer using Symantec
Recovery Disk . . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... 188
About using the networking tools in Symantec Recovery Disk . ..... ..... . 188
Starting networking services . .... . .... . .... ..... ..... .... . .... . .... . .... ..... . 189
Using the pcAnywhere thin host for a remote recovery . .... ..... ..... 189
Mapping a network drive from within Symantec Recovery
Disk .... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... . 191
Configuring network connection settings .... . .... . .... . .... ..... ..... .... . 192
About viewing properties of recovery points and drives .... ..... .... . .... . .. 193
Viewing the properties of a recovery point ... . .... . .... . .... ..... ..... .... 193
Viewing the properties of a drive within a recovery point .... . .... . ... 194
About the Support Utilities ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 195
11Contents
Contents12
Chapter 15 Copying a drive ... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... 197
About copying a drive ... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... ..... ..... 197
Preparing to copy drives . ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ... 197
Copying one hard drive to another hard drive . . .... ..... ..... .... . .... . .... .... 198
About drive-to-drive copying options . ..... ..... .... . .... . .... . .... ..... .... 199
Appendix A Using a search engine to search recovery
points ... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... .. 201
About using a search engine to search recovery points .... . .... . .... ..... ... 201
Enabling search engine support . .... . .... . .... . .... ..... ..... .... . .... . .... ..... ... 201
Recovering files using Google Desktop's Search Desktop feature . . .... . .. 203
About finding a file using Google Desktop . .... . .... ..... ..... .... . .... . ... 203
Appendix B About backing up Microsoft virtual
environments .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . 205
About backing up Microsoft virtual hard disks . . .... ..... .... . .... . .... . .... ... 205
About backing up and restoring Microsoft Hyper-V virtual
machines .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... 206
Index . . .... ..... ..... .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .... ..... ..... .... . .... . .... . .. 207
Chapter
Introducing Norton Ghost™
This chapter includes the following topics:
■ About Norton Ghost
■ What is new in Norton Ghost
■ Hiding or showing the Advanced page
■ Getting more information about Norton Ghost
About Norton Ghost
1
Norton Ghostprovides advancedbackup andrecovery for your computer. Protect
any kindof datayou keep on your computer by making a backupof yourcomputer's
entire hard disk. Or, limit your backup to include only those files and folders that
mean the most to you.
You can schedule backups to capture your changes automatically as you work
from day to day. Or start a backup manually at any time. You can also easily
configure NortonGhost to run a backup in responseto specificevents. Forexample,
a backup can run when a particular application is started. Or, a backup can run
when a specified amount of new data is added to the drive.
When youexperience a problem with your computer, youcan restore a file, folder,
or an entire drive. This recovery process returns your computer to a previous,
functional state with the operating system, applications, and data files intact. Or,
if you accidentally delete a personal file, get it back with a few steps.
Using easy-to-follow wizards, you can set up fast and reliable backup jobs and
have themrun while you continue to work. Or,schedule yourbackups to run after
hours when your computer is idle.
When disaster strikes, Norton Ghost helps you recover your computer from the
effects of many common problems, including
Introducing Norton Ghost™
14
What is new in Norton Ghost
■ Virus attacks: Damage might be done before a virus is quarantined.
■ Faulty software installations: Some software can negatively affect your
computer's performance, and slow it down to the point that programs or
documents require too much time to open. But when installed, removing a
program might not recover unintentional damage by the installation.
■ Hard drive failure: Data canbecome corrupted on your system drive (typically
C), making it impossible to start your operating system
■ Files accidentallydeleted or overwritten: Accidental deletion of filesis common,
but often costly.
■ Corrupted files: Individual files and folders can become corrupted by viruses,
or when a program used to modify them encounters an error.
What is new in Norton Ghost
Norton Ghost includes many enhancements and new features. Refer to the
following table for information about the latest features and enhancements:
Note: Not all listed features are available in all versions of this product.
Table 1-1
Improved support for virtual formats
Improved platform support
What is new Norton Ghost
DescriptionFeature
Norton Ghost now includes support for the
following virtual platforms:
■ VMware ESX 3.5i and 4.0i
■ VMware ESX 3.5 and 4.0
Norton Ghost now includes support for the
following platforms:
■ Windows 7
■ Windows Vista with SP2 (includes Home
Basic, Home Premium, Business-Retail,
and Ultimate)
Hiding or showing the Advanced page
15Introducing Norton Ghost™
Table 1-1
Create recovery points from within
Symantec Recovery Disk
Convert recovery points to virtual disks
using a schedule
Support for Microsoft Hyper-V
Support for Blu-ray disc media
What is new Norton Ghost (continued)
DescriptionFeature
You can now create independent recovery
points using the new Back Up My Computer
feature in Symantec Recovery Disk.
Sometimes knownas acold backupor offline
backup, you can create recovery points of a
partition without the need to install Norton
Ghost or its Agent.
See “Aboutrunning aone-time backupfrom
Symantec Recovery Disk” on page 76.
You can now create schedules to convert
recovery points to VMware VirtualDisk and
Microsoft Virtual Disks, or directly to a
VMware ESX 3.5 server.
See “Defining a virtual conversion job”
on page 147.
You can now convert recovery points to
Hyper-V format and also import recovery
points to a Hyper-V server.
Back up your computer directly to Blu-ray,
DVD, orCD. Or,you cancopy recoverypoints
to Blu-ray, DVD, or CD.
Fully enabled 60-day trial
If you choose to delay installation of the
product license, all features still remain
enabled during the 60-day trial period. The
60-day trial period begins when you do a
particular task.
See “When youdelay licensing ”on page 20.
Hiding or showing the Advanced page
The Advanced page offers experienced Norton Ghost users a single view of the
most commonproduct features.If you have a good understanding of Norton Ghost,
you might prefer to perform most tasks from the Advanced view.
Introducing Norton Ghost™
16
Getting more information about Norton Ghost
Note: When you refer to the documentation while using the Advanced page, the
first one or two steps do not apply. The first one or two steps merely indicate
where to access each feature from the other pages of the product interface. From
that point on, follow the remaining steps of each procedure.
The Advanced page can be hidden from view if you do not plan to use it.
To hide or show the Advanced page
Start Norton Ghost.
1
On the View menu, click ShowAdvanced Page to hide or show the Advanced
2
page.
Getting more information about Norton Ghost
To learn more about Norton Ghost, visit the Help and Support page. Depending
on which version and language of the product you have installed, the Help and
Support pageincludes one-click access to more information. The page alsoincludes
access tothe product help system, theproduct User's Guide. It also includes access
to theSymantec KnowledgeBase where you can find troubleshooting information.
To access Help and Support
Start Norton Ghost.
1
On the Home page, click Help > Help and Support.
2
Chapter
Installing Norton Ghost
This chapter includes the following topics:
■ Before you install
■ Installing Norton Ghost
■ Updating Norton Ghost
■ About uninstalling Norton Ghost
Before you install
2
Installation procedures might vary, depending on your work environment and
which installation options you choose. This chapter focuses on installing the full
version of Norton Ghost from the installation CD.
Before you install Norton Ghost, ensure that your computer meets the system
requirements. Reviewthe Readme file on the installation CDfor anyknown issues.
System requirements
The following table lists the system requirements for Norton Ghost to function
properly.
Installing Norton Ghost
18
Before you install
Table 2-1
Minimum system requirements
Operating system
RAM
Available hard disk space
Minimum requirementsComponent
The following Windows 32- or64-bit operatingsystems are
supported:
■ Windows 7
■ Windows Vista Ultimate
■ Windows Vista Business
■ Windows XP Professional/Home (SP2 or later)
■ Windows XP Media Center (SP2 or later)
The following are the memory requirements for each
component of Norton Ghost:
■ Norton Ghost Agent: 512 MB
■ Norton Ghostuser interfaceand RecoveryPoint Browser:
512 MB
■ Symantec Recovery Disk: 1 GB (dedicated)
■ LightsOut Restore: 1 GB
The following are hard disk space requirements for Norton
Ghost and other areas:
■ When you install the entire product: Up to 430 MB is
required for a full install, depending on the language of
the product you select.
■ Microsoft .NET Framework 2.0: 280 MB of hard disk
space is required for 32-bit computers, and 610 MB is
required for 64-bit computers.
■ Recovery points: Sufficient hard disk space on a local
hard disk ornetwork server forstoring recovery points.
The size of recovery points depends on the amount of
data you have backed up and the type of recovery point
that is stored.
See “Best practices for backing up” on page 50.
■ LightsOut Restore: 2 GB
Before you install
19Installing Norton Ghost
Table 2-1
Minimum system requirements (continued)
CD-ROM or DVD-ROM drive
Software
Virtual platforms (for
converted recovery points)
Minimum requirementsComponent
The drive can be any speed, but it must be capable of being
used as the startup drive from the BIOS.
Norton Ghostuses GearSoftware technology.To verifythat
your CD writer or DVD writer is compatible, visit the Gear
Software Web site.
http://www.gearsoftware.com/support/recorders/index.cfm
You can look up information about your writer if you know
the name of the manufacturer and model number of your
writer.
The Microsoft .NET Framework 2.0 or later is required to
run Norton Ghost.
If .NET Framework is not already installed, you are
prompted to install it after Norton Ghost is installed and
your computer is restarted.
The following virtual platforms are supported:
■ VMware Workstation 4, 5, and 6
■ VMware ESX 3.0, 3.5, and 4.0
■ VMware ESXi 3.5 and 4.0
■ VMware Server 1
■ VMware GSX Server 3.x (replaced by VMware Server)
■ Microsoft Virtual Server 2005 R2 and later
■ Microsoft Hyper-V 1.0 and 2.0
About supported file systems and removable media
Norton Ghost supports the following file systems and removable media:
Installing Norton Ghost
20
Before you install
Supported file systems
Removable media
About disabled features
Norton Ghost supports the following file systems:
■ FAT16, FAT16X
■ FAT32, FAT32X
■ NTFS
■ GUID Partition Table (GPT)
■ Dynamic disks
■ Linux Ext2, Linux Ext3
■ Linux swap partitions
Note: You must decrypt encrypted NTFS drives before you
attempt to restore them. You cannot view the files that are
in a recovery point for an encrypted NTFS drive.
You can save recovery points locally (that is, on the same
computer whereNorton Ghostis installed). Or, you can save
recovery pointsto mostBlu-ray, DVD-R(W),DVD+RW, CD-R,
and CD-RW recorders. You can find an updated list of
supported drives on the Gear Software Web site.
http://www.gearsoftware.com
Norton Ghost also lets you save recovery points to most
USB devices, 1394 FireWire devices, REV, Jaz, Zip drives,
and magneto-optical devices.
Norton Ghost is packaged to meet various markets. Some features might not be
available, depending on the product you have purchased. However, all features
are documented. You should be aware of which features are included with the
version of the product you have purchased. If a feature is not accessible in the
product user interface, it is likely not included with your version of the product.
Refer tothe Symantec Web site for information about the featuresthat areincluded
with your version of Norton Ghost.
When you delay licensing
If you choose to delay installation of the license key, all features in Norton Ghost
remain enabled during the 60-day grace period.
Symantec Recovery Disk, a component of Norton Ghost, is available with no trial
period or evaluation. However, you need a valid license key to use the following
features in Symantec Recovery Disk:
■ Back Up My Computer wizard
Installing Norton Ghost
See “About running a one-time backup from Symantec Recovery Disk”
on page 76.
The 60-day grace period of Norton Ghost begins when you do any one of the
following in the software:
■ Define a drive-based or file and folder backup
■ Recover a computer
■ Copy a drive
■ Consolidate incremental recovery points
■ Run a drive-based or file and folder backup
■ Define a scheduled convert to virtual disk job
■ Run a scheduled convert to virtual disk job
■ Define a one time convert to virtual disk job
If youuse an Evaluation copy ofthe product, it also expires after 60days. However,
all features are enabled until the end of the evaluation period, at which time you
must purchase the product or uninstall it. You can purchase a license at any time
(even after the evaluation period expires) without reinstalling the software.
21Installing Norton Ghost
Note: If this productcame pre-installed from a computer manufacturer, your trial
period couldbe as long as 90days. The product licensing or activation pageduring
install indicates the duration of your trial period.
See “Activating Norton Ghost later” on page 24.
Installing Norton Ghost
Before youbegin, you should review the requirements andscenarios for installing
Norton Ghost.
See “System requirements” on page 17.
Note: During the installation process, you might be required to restart the
computer. You should ensure proper functionality after the computer restarts.
You can do this by logging on again using the sameuser credentials that you used
to log on when you installed Norton Ghost.
Installing Norton Ghost
22
Installing Norton Ghost
Warning: The Symantec Recovery Disk CD provides the tools that you need to
recover your computer. How you received Symantec Recovery Disk depends on
the version of the product that you purchased. For example, Symantec Recovery
Disk is included with your product either on a separate CD, or on your product
CD. Be sure you store the CD in a safe place.
To install Norton Ghost
Log onto your computer using either the Administrator account oran account
1
that has administrator privileges.
Insert the Norton Ghost product CD into the media drive of the computer.
2
The installation program should start automatically.
If the installation program does not run, type the following command at a
3
command prompt:.
<drive>:\autorun.exe
where <drive> is the drive letter of your media drive.
In the CD browser panel, click Install Norton Ghost.
4
In the License Agreement panel, read the license agreement, and then click
5
I accept the terms in the license agreement.
Do one of the following:
6
■ In theLicense Agreement panel, click InstallNow to begin theinstallation.
■ In the License Agreement panel, click Custom Install, select or deselect
the options you want installed, and then click Install Now.
Installation options include:
Backup andRecovery Service
Recovery Point Browser
User Interface
The primary service that is required to back up or
recover your computer.
Enables you to browse, mount, copy, verify, and
restore files and folders using recovery points.
Installs the product user interface that is required
for interacting with the Norton Ghost Service.
Agent Deployment–Allows thecomputer onwhich
you have installed Norton Ghost to deploy the
Norton GhostAgent toother computersfor remote
recovery management.
Installing Norton Ghost
23Installing Norton Ghost
CD/DVD Support
LiveUpdate
Click Finish to complete the installation.
7
Remove the product CD from the media drive, and then click Yes to exit the
8
installation wizard and restart the computer.
If you click No, you cannot run Norton Ghost until after you restart your
computer.
Completing the installation
After youinstall the product, you areprompted tolicense or activate your product.
You can then run LiveUpdate to check for product updates, and then configure
your first backup.
Note: If this productcame pre-installed from a computer manufacturer, your trial
period could be as long as 90 days. Refer to the Activate later label.
To complete the installation
Required for backing up directly to CD/DVD, and
for creatinga customSymantec Recovery Disk CD.
A CD/DVD burner is required to use this feature.
Keeps yourSymantec softwareup-to-date withthe
latest product updates.
In the Welcome panel, click Next.
1
If your computer manufacturer installed the product, the Welcome page
might appear the first time that you run Norton Ghost.
Do one of the following:
2
■ Click I've already purchased the product and have a license key.
Note: You can find the license key on the back of your product CD jacket.
Do notlose the license key. Youmust use it when you install NortonGhost.
■ Click Activate later to delay the activation of your license. After the trial
period ends, the product will no longer work.
See “When you delay licensing ” on page 20.
■ If Norton Ghost is a trial version and you want to purchase a license key,
click Symantec Global Store.
Click Next.
3
Installing Norton Ghost
24
Installing Norton Ghost
Do any of the following:
4
■ Click RunLiveUpdate to check forany product updates since theproduct
shipped.
■ Click Launch Easy Setup to open the Easy Setup window when you
complete the install process. (This option is not available in the Desktop
version of Norton Ghost.)
■ Click EnableGoogle DesktopFile andFolderRecovery if you wantGoogle
Desktop to search your recovery points for the files and folders that you
want to recover.
If you select this option, Norton Ghost automatically catalogs each file as
it creates a recovery point. Google Desktop can then use this catalog to
search for files by name. It does not index the contents of the files.
Note: This option is available only if Google Desktop is already installed
on your computer. If you plan to install Google Desktop, you can enable
search engine support later.
Click Finish.
5
Activating Norton Ghost later
If youdo not activate Norton Ghostbefore the trial period ends, the softwarestops
working. However, you can activate the product at any time after the trial period
expires.
To activate Norton Ghost later
On the Help menu, click Enter License Key.
1
Follow the on-screen prompts.
2
About setting up your first backup
Unless you deselected the Run Easy Setup check box during the setup wizard,
the Easy Setup window appears. If you do not run Easy Setup during the setup
wizard, it appears the first time you open the Run or Manage Backups window.
When the Easy Setup window is displayed, you can accept the default drive and
file and folder backup settings. Or, you can click any of the settings to edit them.
If you want the new backup to run immediately, be sure to select Run backup
now, and then click OK.
Updating Norton Ghost
You canreceive software updates for yourversion of the product over an Internet
connection. LiveUpdate connects to the Symantec LiveUpdate server and
automatically downloads and installs updates for each Symantec product that
you own.
You run LiveUpdate as soon as you install the product. You should continue to
run LiveUpdate periodically to obtain program updates.
To update Norton Ghost
On the Help menu, click LiveUpdate.
1
In the LiveUpdate window, click Start to select the updates.
2
Follow the on-screen instructions.
When the installation is complete, click Close.
3
Some program updates might require that you restart your computer before
the changes take effect.
About uninstalling Norton Ghost
Updating Norton Ghost
25Installing Norton Ghost
When you upgrade Norton Ghost from a previous version of the product, the
install programautomatically uninstalls the previous versions.If needed, you can
manually uninstall the product.
Follow your operating system's instructions on how to uninstall software.
Installing Norton Ghost
26
About uninstalling Norton Ghost
Chapter
Ensuring the recovery of your computer
This chapter includes the following topics:
■ About ensuring the recovery of your computer
■ Testing Symantec Recovery Disk
■ If driver validation fails
■ Creating a custom Symantec Recovery Disk CD
3
About ensuring the recovery of your computer
If Windowsfails to start or it does notrun normally,you can recover your computer
by using the Symantec Recovery Disk CD. The drivers that are included on the
recovery disk must match the drivers that are required to run your computer's
network cards and hard disks.
To help ensure that you have the drivers that you need to recover your computer,
you can use the Run Driver Validation tool available on the Symantec Recovery
Disk. The driver validation tool compares hardware drivers on the Symantec
Recovery Disk CD with the drivers that are required to run your computer's
network cards and hard disks.
You should run the driver validation test any time you make changes to the
network interface cards or storage controllers on a computer.
See “If driver validation fails” on page 28.
Note: The driver validation tool or Symantec Recovery Disk does not support
wireless network adapter drivers.
Ensuring the recovery of your computer
28
Testing Symantec Recovery Disk
Testing Symantec Recovery Disk
You should test the Symantec Recovery Disk CD to ensure that the recovery
environment runs properly on your computer.
Note: Depending on which version of the product you have purchased, Symantec
Recovery Disk is either included on your product CD, or as a separate CD. You
should place the CD containing Symantec Recovery Disk in a safe place.
Testing the Symantec Recovery Disk CD lets you identify and solve the following
types of problems:
■ You cannot start Symantec Recovery Disk.
See “To configure a computer to boot from a CD” on page 175.
■ You do not have the necessary storage drivers to access recovery points on
the computer.
■ You need information about your system to help you run Symantec Recovery
Disk.
See “If driver validation fails” on page 28.
To test Symantec Recovery Disk
Run thedriver validationtool totest whetherSymantec RecoveryDisk works
1
with the network cards and storage devices on the computer.
Start your computer using the Symantec Recovery Disk CD.
2
See “Starting a computer by using Symantec Recovery Disk” on page 174.
When you have started Symantec Recovery Disk, do one of the following:
3
■ If you want to store recovery points on a network, run a mock restore of
a recoverypoint that is stored on a networkto test the network connection.
■ If you want to store recovery points on a computer, run a mock restore of
a recovery point that is stored locally to test the local hard drive
connection.
If driver validation fails
The driver validation test verifies whether the drivers for all storage devices and
network cards in use by the computer are available in Symantec Recovery Disk.
If the drivers are available on the recovery disk, youreceive a validation message.
If anydrivers are not included onthe recovery disk, the Driver Validation Results
dialog box appears.
Creating a custom Symantec Recovery Disk CD
Without access to the correct drivers, a device cannot be used while you run
Symantec Recovery Disk. Therefore, if the recovery points that are required for
recovering yourcomputer are stored on a network or a local hard drive,you might
not have access to them.
You can find the drivers and copy them to a CD or a floppy disk, or you can create
a custom Symantec Recovery Disk CD.
See “Creating a custom Symantec Recovery Disk CD” on page 29.
Creating a custom Symantec Recovery Disk CD
Even if driver validation succeeds and your Symantec Recovery Disk CD appears
to work, you should create a custom Symantec Recovery Disk CD. A custom CD
contains your computer's current network and storage device drivers. It helps to
ensure that in an emergency you can get to the recovery points that are required
to restore your computer.
Note: You must have a writeable Blu-ray/DVD/CD-RW drive to create a custom
Symantec Recovery Disk CD.
29Ensuring the recovery of your computer
To create a custom Symantec Recovery Disk CD
Attach and turn on all storage devices and network devices that you want to
1
make available.
Start Norton Ghost.
2
Insert the Symantec Recovery Disk CD into your media drive.
3
If necessary,specify the path or browse to themedia drive in which you placed
the Symantec Recovery Disk CD.
Click Tasks > Create Custom Recovery Disk CD.
4
Click Next.
5
Ensuring the recovery of your computer
30
Creating a custom Symantec Recovery Disk CD
Specify the following:
6
Disk label
Burn SymantecRecovery Diskto CD/DVD
Save a copy of the custom Symantec
Recovery Disk (CD/DVD image file)
Click Next.
7
Review the list of storage and network drivers to be included, and add
8
Type the name that you want to use for
the Symantec Recovery Disk label.
If you want to save your customized
Symantec Recovery Disk to media, select
this option and then in the list box, select
the media burning device that you want
to use.
If you want to save your customized
Symantec Recovery Disk as an .iso file,
select this option, and then specify the
path to where you want to save the
resulting file.
additional drivers or remove the drivers you do not need.
On the Startup Options pane, select the default keyboard layout, display
9
language, and time zone from the respective lists.
Click Next.
10
On the Options pane, do the following:
11
Automatically start network services
Select this option if you want networking
to start automatically when you recover
the computerthrough LightsOut Restore.
Dynamic IP
Static IP
Click this option to connect to a network
without the need for additional network
configuration. You can click thisoption if
you knowthere isa DHCPserver available
on the network at the time you restore.
Click this option to connect to a network
with a particular network adapter and
specific addresssettings. You should click
this option if you know there is no DHCP
server (orthe DHCP serveris unavailable)
when you recover.
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