Symantec Norton Antivirus - 2011 User Manual

User Guide

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Norton AntiVirus™ User Guide

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.

Documentation version 18.0

Copyright © 2010 Symantec Corporation. All rights reserved.

Symantec, theSymantecLogo, Norton, SONAR, LiveUpdate,Norton
AntiSpam, NortonAntiVirus,Norton Internet Security, Norton360,
and NortonSystemWorksare trademarks or registeredtrademarks
of Symantec Corporation or its affiliates in the U.S. and other
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Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.
Other names may be trademarks of their respective owners.

The productdescribedin this document isdistributed under licenses
restricting itsuse,copying,distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any
form byanymeans without prior writtenauthorization of Symantec
Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED"AS IS"ANDALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
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MERCHANTABILITY, FITNESS FOR A PARTICULARPURPOSEOR
NON-INFRINGEMENT, AREDISCLAIMED, EXCEPT TOTHE EXTENT
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SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
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WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
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DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation
350 Ellis Street,
Mountain View, CA 94043

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License Agreement

Norton AntiVirus™

IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFICPTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN;OR SYMANTEC LIMITED,IFYOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THEINDIVIDUAL,THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE(REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACTBETWEENYOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKINGTHE SEAL, CLICKING
THE “I AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL” OR “NO” OR “CLOSE
WINDOW” BUTTON OR OTHERWISE
INDICATE REFUSAL, MAKE NO FURTHER
USE OF THE SOFTWARE, AND CONTACT
YOUR VENDOROR SYMANTECCUSTOMER
SERVICE, USING THE CONTACT DETAILS
IN SECTION 11 OF THIS LICENSE
AGREEMENT, FORINFORMATION ON HOW
TO OBTAINA REFUND OFTHE MONEY YOU
PAID FORTHE SOFTWARE (LESSSHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERESHIPPING, HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURINGTHE SIXTY (60)DAYPERIOD
FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including any accompanying
features and services) and documentation

(including any product packaging) (the
“Documentation”), that accompanies this
License Agreement (collectively the
“Software”) is the property of Symantec or
its licensors, and is protected by copyright
law. Although Symantec continues to own
the Software, after Your acceptance of this
License Agreement You will have certain
rights touse the Software duringthe Service
Period. The “Service Period” shall begin on
the date of Your initial installation of the
Software, regardlessof the number ofcopies
that You are permitted to use in accordance
with Section 1.A of this License Agreement,
and shall last forthe period of time set forth
in the Documentation or the applicable
transaction documentation from the
authorized distributororreseller from which
You obtained the Software. The Software
may automatically deactivate and become
non-operational at the end of the Service
Period, andYouwillnot be entitled toreceive
any feature or content updates to the
Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Periodwillbeavailable in accordance
with Symantec’s support policy posted at

http://www.symantec.com/norton
/support/technical_support_policy.jsp

This License Agreement governs any
releases, revisions,updatesor enhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 10, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.

During the Service Period, You
may:

A.use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributororreseller from which
You obtained the Software, Youmay usethe

Software in accordance with such
specifications;

B. makeonecopyof the Software forback-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;

C. use the Software on a network, provided
that Youhavealicensed copy of theSoftware
for each computer that can access the
Software over that network;

D. permanently transferallofYour rights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only atransfer ofthe rights
to use all such copies of the Software would
be valid; and

E. use the Software in accordance with any
additional permitted uses which may be set
forth below.

You may not, nor may you permit
any other person to:

A. sublicense,rentorleaseany portion of the
Software;

B. reverseengineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or

D. usetheSoftwarein any manner thatisnot
permitted pursuant to this License
Agreement.

2. Software Feature and Content
Updates:

A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion,makessuch features available
with the Software during Your Service
Period. Symantec continually strives to
improve theusability and performanceofits

products and services. In order to optimize
the SoftwareSymantecmay,at its discretion
and without notice, add, modify or remove
features from the Software at any time.

B. Certain Software uses content that is
updated fromtimeto time, including butnot
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updatedURLlists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have theright to receive
Content Updates for the Software during
Your Service Period.

3. Product Installation; Required
Activation:

A. During the installation process, the
Software may uninstall or disable other
security products,orfeaturesthereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.

B. There may be technological measures in
this Software that are designed to prevent
unlicensed orillegaluseofthe Software. You
agree thatSymantecmay use these measures
to protectSymantecagainstsoftware piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software ona computerto
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Softwarewill only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique activation code accompanying
the Software and computerconfiguration in
the form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within thefiniteperiodof time set

forth in the Documentation, or as prompted
by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using theinformationprovided by Symantec
during activation, or as set forth below.

4. Technical Support:

Certain technical support features may be
offered from within the Software andwhich
may include live chat with a technical
support agent and/or assistance from a
technical supportagentvia remote computer
access (any such technical support offered
from within the Software shall be referred
to in this License Agreement as the
“Technical Support”). If such features are
offered and You choose to access such
Technical Support the following terms shall
apply. Any such Technical Support shall be
provided in Symantec’s sole discretion
without any guarantee or warranty of any
kind. It is solely Your responsibility to
complete a backup of all Your existing data,
software and programsbeforereceivingany
Technical 3 Support. In the course of
providing the Technical Support, Symantec
may determine that the technical issue is
beyond the scope of the Technical Support.
Symantec reserves the right to refuse,
suspend or terminate any of the Technical
Support in its sole discretion.

5. Privacy; Data Protection:

From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:

Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website isattemptingtoobtain without Your
permission. This information is collected by
Symantec for the purpose of evaluating and
improving theabilityof Symantec’s products
to detect malicious behavior, potentially
fraudulent websites and other Internet
security risks. This information will not be
correlated with any personally identifiable
information.

URLs of websites visited as well as search
keywords and search results only if the
Norton Safe Web feature is enabled. This
information iscollectedbySymantec for the
purpose of evaluating and advising You
regarding potential threats and risks that
may be associatedwith a particular Website
before You viewit.This information willnot
be correlatedwithany personally identifiable
information.

Executable files that are identified as
potential malware,includinginformation on
the actions taken by such files at thetime of
installation. These files are submitted to
Symantec using the Software’s automatic
submission function.Thecollected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collectedbySymantec only forthe
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function maybedeactivated after installation
by following the instructions in the
Documentation for applicable products.

The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. Youmaychange the account name
at anytimeafterinstallation of the Software
(recommended).

Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation ofthe Software wassuccessfully
completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folderencounteredbythe Software at
the time of installation or error. The status
information iscollectedbySymantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. This information
will not be correlated with any personally
identifiable information.

Information contained in email messages
that you send through the Software to

Symantec toreport as spamor as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology. Symantecwillnot correlate these
files with any other personally identifiable
information.

Information contained in a report that You
may choose to send throughthe Softwareto
Symantec when the Software encounters a
problem. The report includes information
regarding thestatusof both the Softwareand
Your computer atthe time that theSoftware
encountered the problem. The status
information about Your computer may
include thesystemlanguage,country locale,
and the operating system version for Your
computer, as well as the processes running,
their status and performance information,
and data fromfiles or folders thatwereopen
at the time the Software encountered the
problem. The information could contain
personally identifiable information if such
information is included in,or isa partof the
name of the files or folders open at the time
the Software encounteredtheproblem. This
information will be sent to Symantec only
with Your permission, and will not be sent
automatically. The information is collected
by Symantec for the purpose of correcting
the encountered problem and improving
Symantec’s 4 product performance. This
information will not be correlated with any
personally identifiable information.

The Internet Protocol (IP) address and/or
Media Access Control (MAC) address of the
computer onwhich the Softwareisinstalled,
as well as other general, statistical
information usedforlicenseadministration,
product analysis,andforimprovingproduct
functionality. This information will not be
correlated with any personally identifiable
information.

The collected information as set out above
is necessary for the purpose of optimizing
the functionalityofSymantec’s products and
may be transferred to the Symantec group
in the United States or other countries that
may havelessprotective data protection laws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the

collected information,iftransferred, receives
an adequate level of protection.

Symantec reserves the right to cooperate
with any legal process and any law
enforcement or other government inquiry
related to your use of this Software. This
means that Symantec may provide
documents and information relevant to a
court subpoena or to a law enforcement or
other government investigation. In order to
promote awareness,detection and prevention
of Internet security risks, Symantec may
share certain information with research
organizations and other security software
vendors. Symantec may also use statistics
derived from the information to track and
publish reports on security risk trends. By
using the Software, You acknowledge and
agree that Symantec may collect, transmit,
store, discloseandanalyzesuch information
for these purposes.

6. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 11 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling,and any applicabletaxes
except in certain statesand countries where
shipping, handlingandtaxesare refundable)
at any time during the sixty (60) day period
following the date of purchase.

7. Limited Warranty:

Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid forthe
Software. Symantec does not warrant that
the Softwarewill meet Yourrequirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY ISEXCLUSIVE AND INLIEUOF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATETO STATE ANDCOUNTRY TO
COUNTRY.

8. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION
OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILSOF ITS ESSENTIALPURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT,OR
SIMILAR DAMAGES,INCLUDING ANY LOST
PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWARE EVENIF SYMANTECHASBEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.

9. U.S. Government Restricted
Rights:

For U.S. Government procurements, the
Software is deemed to be commercial
computer software asdefinedin FAR 12.212
and subject to restricted rightsas definedin
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Softwareor Commercial Computer
Software Documentation”,asapplicable, and
any successor regulations. Any use,

modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.

10. Export Regulation:

You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the UnitedStates,specificallythe U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for
which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-exporttoCuba,North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES,DRONES, OR SPACELAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.

11. General:

This License Agreement will begoverned by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes allprioror contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails overany conflicting
or additional terms of any quote, order,
acknowledgment, orsimilar communications
between the parties. Notwithstanding the
foregoing, nothinginthis License Agreement
will diminishanyrightsYou may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon

Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copiesof the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may onlybe modified by
the Documentationorby a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning thisLicenseAgreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at
www.symantec.com.

CPS / S 4.0 / USE

Contents

Chapter 1 Overview ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 11

About Norton AntiVirus ... .. ... ... .. ... ... .. ... ... . 11

Chapter 2 Installation . .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... . 13

Before you begin ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 13

Installing Norton AntiVirus ... .. ... ... .. ... ... .. ... 13

If the opening panel does not appear . ... .. ... ... . 14

Chapter 3 Getting started ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 17

Starting Norton AntiVirus . ... ... .. ... ... .. ... ... .. . 17

Activating your product ... .. ... ... .. ... ... .. ... ... .. 18

Creating a Norton Account . .. ... ... .. ... ... .. ... ... 20

Exploring the main window ... .. ... ... .. ... ... .. ... 22

Responding to System Status

indicators . .. ... ... .. ... ... .. ... ... .. ... ... .. ... .. 23

Monitoring the protection status of a

feature ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... . 24

For more information . ... ... ..... ... ..... ... ... .. ... 26

Chapter 4 Responding to emergencies . .. ... ... .. ... ... .. . 29

Using the Norton Bootable Recovery Tool

if you cannot install the

product . ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... .. 29

Downloading theNortonBootable Recovery

Tool .... ... ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... 30

Service and Support Solutions . .. ... ... .. ... ... .. ... ... .. ... ... .. ... .. 33

Index . ... .. ... ... .. ... ... .. ... ... ..... ... ..... ... ... .. ... ... .. ... ... .. ... ... .. .. 39

Contents10

Quick Installation . ... ... .. ... ... .. ... ... .. ... ... ..... ... ..... ... ... .. ... ... 42

Overview

This chapter includes the following topics:

1 About Norton AntiVirus

About Norton AntiVirus

Norton AntiVirusdefends your PCagainstviruses,bots,
worms, andmore without slowingyou down orgetting
in your way.

For faster, less frequent scans, intelligence-driven
technology identifies and targets only files at risk.
Vulnerability Protection prevents threats from
exploiting security holes in your PC’s software. Pulse
Updates that occur every 5 minutes to 15 minutes and
real-time online security checks help ensure
continuous, up-to-the-minute protection against the
latest threats.Unlike otherantivirussolutions, Norton
AntiVirus provides easy-to-understand threat
explanations and information about CPU andmemory
resource usage. It helps you prevent future infections
and keeps your PC running fast.

1

Overview

12

About Norton AntiVirus

Installation

This chapter includes the following topics:

1 Before you begin

1 Installing Norton AntiVirus

1 If the opening panel does not appear

Before you begin

Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.

Norton AntiVirus contains an antivirus program. If
you have other antivirus programs that are installed
on your computer, an uninstall panel may appear to
help youremovethem.Symantec strongly recommends
that you remove the other antivirus programs. Follow
the instructions on the uninstall panel.

2

Installing Norton AntiVirus

You can install Norton AntiVirus from a CD, a USB
drive, or from a file that you download.

Installation

14

If the opening panel does not appear

To install Norton AntiVirus

1

Do one of the following:

1 If you install from a CD, insert the CD into the

1 If you install from a USB drive, insert the USB

1 If you downloaded your copy of Norton

2

In theNortonAntiVirus installation page, enterthe
Product Key if prompted.

3

Click the Install Options link, review the options,
and then click OK.

4

Click the User License Agreement link, read the
agreement, and then click Close.

5

After you have read the agreement, click AGREE &
INSTALL.

optical drive.
In Windows Vista or Windows XP, click Install

Norton AntiVirus.

In Windows 7, click Launch Norton Install and
then click Install Norton AntiVirus.

drive into the USB port.
In Windows Vista or Windows XP, click Launch

Norton Install and then click Install Norton
AntiVirus.

In Windows 7, click Open Folder to view files,
double click Start.exe and then click Install
Norton AntiVirus.

AntiVirus, double-click the file that you
downloaded.

If the opening panel does not appear

Sometimes a computer's optical drive does not
automatically run a CD.

To start the installation from the product CD

1

On your desktop, double-click My Computer.

2

In the MyComputer window, double-click the icon
for your optical drive.

If the opening panel does not appear

3

In the list of files, double-click Start.exe and then
click Install Norton AntiVirus.

15Installation

Installation

16

If the opening panel does not appear

Getting started

This chapter includes the following topics:

1 Starting Norton AntiVirus

1 Activating your product

1 Creating a Norton Account

1 Exploring the main window

1 Responding to System Status indicators

1 Monitoring the protection status of a feature

1 For more information

Starting Norton AntiVirus

See “Responding to

System Status
indicators”

on page 23.

Norton AntiVirus protects any computer on which it
is installed. You do not have to startthe program to be
protected.

At any time, you can start Norton AntiVirus to adjust
the settings or perform preventive maintenance. All
of theprogramfeatures can be accessedfromthe main
window.

3

Getting started

18

Activating your product

To start Norton AntiVirus

4

Do one of the following:

1 In the Windows notification area, double-click

the Norton AntiVirus icon.

1 On the Windows taskbar, click Start > All

Programs > Norton AntiVirus > Norton
AntiVirus.

Activating your product

If youdid not activateyour product duringinstallation,
you receive an activation-needed alert regularly until
you activate the product.

Product activationreduces software piracyandensures
that you use authentic Symantec software. Activation
provides you witha specified period of subscription to
your Norton product. You can also renew your
subscription to continue using Norton AntiVirus.

You mustactivate your productwithin the timeperiod

w

that the alert specifies,or your productstops working.

You can activate your product directly from the
activation-needed alert or from the main window.
Activation should take only a few minutes.

During activation, the Norton Account window
appears. You can create your Norton Account and
register your product. You can also view details, such
as yourProduct Key, yourregistration date, andrecent
updates tothe product. Ifyou skip theNortonAccount
window, the product is activated, but the Product Key
is not saved in the Norton Account. You can print the
Product Key to reinstall your product in the future.

Activating your product

To activate your product from the alert

1

In the alert, do one of the following:

1 If you purchased a subscription version of a

retail product or the product came installed on
your computer, select Activate Now.

1 If you want to renew the subscription of your

product, select Renew Now.

You can also activate or renew the subscription of
your product from any non-admin user account.

2

Click OK.

3

Follow the on-screen instructions to activate or
renew your product.

4

In the window that appears, click Done.

To activate your product from the main window

1

In theNortonAntiVirusmainwindow,do one of the
following:

1 If you purchased a subscription version of a

retail product, click Activate Now.

1 If the productcame installedon yourcomputer,

click Activate Online Now.

1 If you want to renew the subscription of your

product, click Renew.

You can also activate or renew the subscription of
your product from any non-admin user account.

2

Follow the on-screen instructions to activate or
subscribe your product.

3

In the window that appears, click Done.

19Getting started

About problems during activation

If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.

A connectivity problem can occur if you use parental
control software. If you suspect that parental controls

Getting started

20

Creating a Norton Account

might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log on to your
parental control software or to the Internet through
your ISP as an administrator to change your
configuration.

If you use a proxy server to connect to the Internet,
you must configure the proxy settings. You can
configure NetworkProxy Settings in theMiscellaneous
Settings section.

Creating a Norton Account

Your Norton Account stores the Product Key and the
billing information of your product. You can also
register your product with the Norton Account.

In addition, Norton Account helps you to do the
following:

1 Access the Product Key and other product

information when you need it.

1 Reinstall your Norton product.

1 Buy additionalProduct Keys foryourhome or office.

1 Check and download the latest version of the

product by using Norton Update Center.

1 Save online orders and update billing information.

Your computer must be connected to the Internet to
create a Norton Account. If you use a proxy server to
connect to the Internet, you must configure the proxy
settings. You canconfigure NetworkProxy Settings in
the Miscellaneous Settings section.

You can also create a Norton Account when you
activate your product. When you create your Norton
Account fromthe product, yourproductgets registered
in your account. If you have an existing Norton
Account, you can provide the same email address in
the NortonAccount window in your product. This way,
you can register your current productand add it to the

Creating a Norton Account

list of Norton products in your existing Norton
Account. Ifyou upgrade yourregisteredproduct to the
latest available version, your product remains
registered to the same Norton Account. In this case,
you cancontinue using thesameNortonAccountlogin
credentials.

Symantec products that are older than the 2006

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product year do not appear in your Norton Account.

To create a Norton Account from the Norton Account
Web page

1

In the Norton AntiVirus main window, click
Account.

2

In theNorton Account Web pagethat appears, click
Sign up now.

3

In the Norton Account Sign Up Web page, provide
the details about your account information, and
then click Sign Up.

To create a Norton Account and register your product
after activation

1

In the Norton AntiVirus main window, click
Account.

2

In the Activation – Norton Account window, type
your email address.

3

In theCreateyour Norton Account window, provide
your account details, and then click Next.
Your productinformation gets savedinyour Norton
Account only after you log on to your Norton
Account.

4

Do one of the following:

1 To confirm your Norton Account, click Done.

1 To log on to your Norton Account and access

your product information, visit
www.mynortonaccount.com.

21Getting started

Getting started

22

Exploring the main window

Exploring the main window

When you start Norton AntiVirus, the main window
opens. The mainwindow provides access to all Norton
AntiVirus features, options, Help, and Support.

To explore the main window

See “Starting Norton

AntiVirus”

on page 17.

1

Start Norton AntiVirus.

2

On the top of the main window, click the link that
you want to explore. Your options are:

Settings

Performance

Feedback

Account

Support

Lets you view Computer Settings,
Network Settings, and Miscellaneous
Settings

Lets you view and monitor your
system activity

Lets you submit feedback about your
experience with your Norton product

Lets you manage all of your Norton
product information from one
location

Lets you view Norton Help Center,
Norton One Click Support, Tutorials,
and About Norton AntiVirus
information

Responding to System Status indicators

3

In the center of the window, click the option in the
category pane that you want to explore. Your
options are:

23Getting started

Computer Protection

Network Protection

4

Activity Map

Online Backup

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Helps you secure the data on your
computer from viruses and other
threats

Helps you secure your system from
threats over the network

On thebottom of themainwindow, click theoptions
in the Norton AntiVirus Control Center you want
to explore. Your options are:

Lets you access the world map with
hotspots of cybercrimes and the
latest threats.

Lets you set up a Norton Online
Backup account or access your
online backup status.

These options may not be available with some
versions ofNorton AntiVirus. Insuch case, youmay
not be able to access this option.

Responding to System Status indicators

Norton AntiVirusdisplays the overallprotectionstatus
of your computer as System Status at the top of the
main window.Whenthe SystemStatusneeds attention
or isat risk,youcan take appropriateaction to improve
the SystemStatus. Your computer protection is based

Getting started

24

Monitoring the protection status of a feature

on the programs that are installed on your computer.
To improve your protection status, ensure that your
installed programs are up to date.

The System Status indicator displays the following
statuses:

Secure

Attention

At Risk

You can respond to the System Status indicators
directly from the main window.

To respond to System Status indicators from the main
window

1

In the Norton AntiVirus main window Control
Center, click Fix Now.

2

Follow the on-screen instructions.

Indicates that your computer and
activities are protected from
threats, risks, and damage.

Indicates that your computer and
activities require attention.

Take appropriate action to improve
your protection status.

Indicates that your computer and
activities are at risk.

Take immediate action to improve
your protection status.

Monitoring the protection status of a
feature

The Norton AntiVirus main window acts as a security
management interface. You can access the main
features and monitor the performance of your
computer from the main window.

Monitoring the protection status of a feature

At times, you may want to turn off any option for a
particular purpose. But by doing so, the status of your
system changestoAttention or AtRisk. In such cases,
you can ignore the protection status of a particular
feature to maintain a healthy overall system status.
For example, you want to turn off BrowserProtection
for a limited period, and you still want the system
status to be Secure. In this case, you can ignore the
protection statusof BrowserProtection and then,turn
off the option. When you ignore the protection status
of a feature, it does not affect the overall System
Status.

You can also monitor the protection status of the
feature that has been ignored at any time.

You canignore or monitorthe protection statusof only
selected featuresthat are availableinthe mainwindow.

The features are:

1 Antivirus

1 Antispyware

1 SONAR Protection

1 Intrusion Prevention

1 Email Protection

1 Browser Protection

To monitor the protection status of a feature

1

In the Norton AntiVirus main window, move your
mouse pointer over the feature that you want to
ignore or monitor.

2

Do any of the following:

1 To ignore the protection status of the feature

that affects your computer’s overall health
evaluation, click Ignore.

1 To monitor the protection status of the feature

that has been ignored, click Monitor.

25Getting started

Getting started

26

For more information

For more information

The product documentation helps you use Norton
AntiVirus. You can find the information that you need
on your computer and on the Symantec Web site.

Accessing Help

Help isavailable throughout yourNortonproduct. Help
provides links to information that assists you with the
specific tasks that you want to complete. The online
Help provides a guide to all of the product features.

To access Help

1

At the top of the main window, click Support.

2

In the drop-down menu, click Help.

3

In the Help window, in the left pane, click a tab.
Your options are:

Displays Help by topicContents

Index

Search

To print a Help topic

1

In the Help window, click the Contents tab.

2

In the Contents list, select the topic that you want
to print, and then click Print.

3

Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.

4

Click OK.

Lists all keywords for the Help topics
in alphabetical order

Opens a search box in which you can
type a word or a phrase

Accessing the Symantec Web site

You can access the Symantec Web site from your
product or from a browser.

To access the Symantec Web site in your browser

1

Open your Web browser.

2

Go to the following URL:
www.symantec.com

For more information

27Getting started

Getting started

28

For more information

Responding to emergencies

4

This chapter includes the following topics:

1 Using the Norton Bootable Recovery Tool if you

cannot install the product

1 Downloading the Norton Bootable Recovery Tool

Using the Norton Bootable Recovery Tool if you cannot install the product

If theinstallationof your product fails,youcan use the
Norton Bootable Recovery Tool, which is located on
your product disc. TheNorton Bootable Recovery Tool
helps you to check your computer for the risks that
can prevent successful installation.

You must be able to start your computer from a USB

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device to use a USB version of the Norton Bootable
Recovery Tool.

To use the Norton Bootable Recovery Tool if you cannot
install the product

1

Insert your product media into the drive.

2

Exit all programs, and restart your computer.

3

When you see the message Press any key to boot
the computer from CD, DVD or USB, press Enter.

4

In the Norton Bootable Recovery Tool window,
select your language, and then click OK.

Responding to emergencies

30

Downloading the Norton Bootable Recovery Tool

5

Type your Norton Product Key if prompted, and
then clickIAgreeto accept the LicenseAgreement.

6

Click Start Scan.

7

After thescaniscompleted, remove the media from
the drive and restart your computer.

Downloading the Norton Bootable Recovery
Tool

If the installation of your product fails, you can
download the Norton Bootable Recovery Tool. The
Norton BootableRecovery Tool helpsyouto check your
computer for the risks that can prevent successful
installation. The download contains an easy-to-use
wizard thatenables you todownloadthe wizard toyour
computer orcreate abootable CD, DVD,or USB device.

You must be able to start your computer from a USB

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device to use a USB version of the Norton Bootable
Recovery Tool.

Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.

You must have a Product Key to use the Norton

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Bootable Recovery Tool. Trialware users must create
a Norton Account to receive a Product Key to use
Norton Bootable Recovery Tool.

To download the Norton Bootable Recovery Tool Wizard
from the Internet

1

Go to the following URL:
http://www.norton.com/recoverytool

2

Follow the on-screen instructions.

To download the Norton Bootable Recovery Tool Wizard
from Norton AntiVirus

1

In the Norton AntiVirus main window, in the
Computer Protection pane, click Scan Now.

Downloading the Norton Bootable Recovery Tool

2

In theComputerScanpane, do oneof the following:

1 Click Quick Scan.

1 Click Full System Scan.

3

At the bottom of the scan window, next to If you
think there are still risks, click click here.

4

In theNortonRescue Tools window, click Download
Norton Bootable Recovery Tool.

5

Follow the on-screen instructions.

31Responding to emergencies

Responding to emergencies

32

Downloading the Norton Bootable Recovery Tool

Service and Support Solutions

About Support

If you have purchased Norton 360, Norton Internet
Security, NortonAntiVirus or NortonAntiVirusClassic,
you can access Support through the product after it is
installed.

See the section "One Click Support" for more details.

For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section:

1 Self Help

1 Contact Support

Support offerings may vary based on the language or

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product.

Accessing One Click Support

This feature is available for Norton 360, Norton
Internet Security, Norton AntiVirus and Norton
AntiVirus Classic.

One Click Support lets you access support from within
your product and offers the tools that automatically
diagnose and resolve common issues. You can also
search for solutions or gain easy access to support by
phone, as well as free support by chat and email.

Service and Support Solutions

34

About Self Help

w

About Self Help

To access One Click Support

1

In the main product window, click Support

2

In the drop-down list, click Get Support.

Availability of support varies by region. Regular
telephone andInternet connection feesapplyin certain
countries. For full support details, please visit:

www.symantec.com/globalsupport

The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:

1 Find helpwithyour subscription, download,product

activation, or other nontechnical issues.

1 Search our Support Resources for help with

technical issues, such as installing, configuring, or
troubleshooting errors with your Norton products.

1 Find information about thelatest virus threatsand

removal tools.

You can access the Symantec support Web site at:

www.symantec.com/globalsupport

Select your country to get access to Customer Service,
Technical support, and Help against Spyware and
Viruses.

Contact Support

In addition to using our Self Help options, you can
contact a support representative by chat, email, or
phone.

Availability of support varies by region. Regular

w

telephone andInternet connection feesapplyin certain
countries. For full support details, please visit:

www.symantec.com/globalsupport

Support policy

Following is an overview of our support offerings:

35Service and Support Solutions

Chat

Email

Phone

Chat in real time with a support
representative.

For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve your problem. Chat support
is free, with the exception of our
Virus and Spyware Solution
service.

Submit your question on our Web
site and receive a response by
email.

Email support has a slower
response time when compared to
chat or phone. Email support is
free.

Speak to a support representative
in real time.

To contact a support representative, please visit the
Symantec support Web site at the following URL:

www.symantec.com/globalsupport

The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.

Support policy

When Symantecannouncesthata product is nolonger
marketed or sold, telephone support is discontinued
six months after the termination announcement.
Technical information on these products may still be

Service and Support Solutions

36

About keeping your subscription current

available throughthe support Website at thefollowing
address:

www.symantec.com/globalsupport

Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:

www.symantec.com/supportpolicy

About keeping your subscription current

Subscription periodlengths vary bySymantecproduct.
To maintain uninterrupted protection, you must keep
your subscription up to date. If you do not renew your
subscription, you cannot obtain updates of any kind
and the software no longer functions.

When you run LiveUpdate near the end of your
subscription period,you are prompted tosubscribe for
a nominalcharge. Follow theinstructionson the screen
to renew.

When you renew your subscription, the definition
updates and new product features are available
throughout the subscription period. Please note that
features may be added, modified, or removed during
this period.

Worldwide service and support

Worldwide service and support solutions vary by
country. For the Symantec local offices please see the
details and addresses that are listed below. To contact
one of our Support offices, please go to the following
Web site and select your language.

Worldwide service and support

www.symantec.com/globalsupport

Contact informationRegion

37Service and Support Solutions

North America

Australia and New
Zealand

Europe, Middle
East, and Africa

Latin America

1 Symantec Corporation

555 International Way
Springfield, OR 97477
U.S.A.
www.symantec.com/globalsupport

1 Symantec Australia

Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
www.symantec.com/globalsupport

1 Symantec Ltd

PO Box 5689 Blanchardstown
Dublin 15 Ireland
www.symantec.com/globalsupport

1 Symantec Brasil

Sevico e Suporte Symantec
Av. Dr. Chucri Zaidan, 920, 14º andar
CEP 04583-904
São Paulo - SP
Brasil
www.symantec.com/globalsupport

1 Portuguese language support:

www.symantec.com/globalsupport

1 Spanish language support:

www.symantec.com/globalsupport

Service and Support Solutions

38

ClubNorton

ClubNorton

ClubNorton is your one-stop resource center for
Internet security. As a Norton customer, we want to
make your experience with your computer safe,
enjoyable, and productive. Whether you use your
computer to manage your personal finances, shop
online, or share your latest digital photos with friends
and family, ClubNortonmakes yourexperience a good
one. Ourgoal is toconsistently provide theproper tools
and information to keep our customers up to date.

For more information, go to the following URL and
select your country or region in the drop-down menu:

www.clubnorton.com

Index

A

About

Norton AntiVirus 11

activation

alerts 18
problems 19
procedure 18
troubleshooting 19

C

CD

installing product from 14

ClubNorton

security tips 38

computer

protection status 24

H

Help

accessing 26
printing 26

I

installation

from CD 13
from downloaded file 13
from USB 13
instructions 13
problems 14, 29–30

M

main window

Computer 23
features 22
Help & Support 22
Internet 23
Leave Feedback 22
Norton Account 22
options 22
Support 22

N

newsletter 38
Norton Account

creating 20

Norton AntiVirus

activating 18
icon 18
main window 22
registering 20
starting 17

Norton Bootable Recovery Tool

using 29

Norton Bootable Recovery Tool

Wizard

downloading 30

Index40

S

Scans

Norton Bootable Recovery

Tool 29

security status indicator

viewing 24
Self Help 34
subscription

maintaining 36
Support

contact 34

One Click Support 33

Phone 34

Self Help 33

worldwide service 36
Support policy 35
Symantec Web site 27

accessing fromyourbrowser 27
System Status indicators

responding 23

T

Technical Support

for Norton AntiVirus 27

from Symantec 27

Quick Installation

Norton AntiVirus includes protection updates and new product features as
available throughout this renewable service period. With this service you receive
the right to use this product on one computer or on the specified number of
computers during the service period, which begins upon initial installation. This
renewable service includes protection updates and new product features as
available throughout the service period, subject to acceptance of the Symantec
License Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and
ensure that you are connected to the Internet.

Installing Norton AntiVirus

You can install Norton AntiVirus from a CD, a USB drive, or from a file that you
download.

To install Norton AntiVirus

1 Do one of the following:

– If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton AntiVirus.

In Windows 7, click Launch Norton Install and then click Install Norton
AntiVirus.

– If you install from a USB drive, insert the USB drive into the USB port.

In Windows Vista or Windows XP, click Launch Norton Install and then
click Install Norton AntiVirus.

In Windows 7, click Open Folder to view files, double click Start.exe and
then click Install Norton AntiVirus.

– If you downloaded your copy of Norton AntiVirus, double-click the file that

you downloaded.

2 In the Norton AntiVirus installation page, enter the Product Key.

3 Click the Install Options link, review the options, and then click OK.

4 Click the User License Agreement link, and read the agreement.

5 After you have read the agreement, click AGREE & INSTALL.

Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.
They also protect against bots,drive-by downloads, and identity theft, and are light on systemresources. In addition, Symantec
provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,
please click one of the following links:

Antivirus | Antispam | Spyware Protection | Online Backup

Copyright ©2010 Symantec Corporation. Allrights reserved. Symantec,Norton, and the NortonLogo are trademarks orregistered
trademarks of Symantec Corporation and its affiliates in the U.S. and othercountries. Other names may be trademarks of their
respective owners.

PN: 21034374