Symantec Norton Antivirus - 2010 User Guide

User Guide

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Norton AntiVirus™ User Guide

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.

Documentation version 17.0

Copyright © 2009 Symantec Corporation. All rights reserved.

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Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License Agreement

Norton AntiVirus™

IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFICPTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN;OR SYMANTEC LIMITED,IFYOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THEINDIVIDUAL,THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE(REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACTBETWEENYOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKINGTHE SEAL, CLICKING
THE “I AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL” OR “NO” BUTTON OR
OTHERWISE INDICATE REFUSAL, MAKE
NO FURTHERUSE OF THESOFTWARE, AND
CONTACT YOUR VENDOR OR SYMANTEC
CUSTOMER SERVICE,USING THE CONTACT
DETAILS IN SECTION 10 OF THIS LICENSE
AGREEMENT, FORINFORMATION ON HOW
TO OBTAINA REFUND OFTHE MONEY YOU
PAID FORTHE SOFTWARE (LESSSHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERESHIPPING, HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURINGTHE SIXTY (60)DAYPERIOD
FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including any accompanying
features and services) and documentation
(including any product packaging) (the

“Documentation”), that accompanies this
License Agreement (collectively the
“Software”) is the property of Symantec or
its licensors, and is protected by copyright
law. Although Symantec continues to own
the Software, after Your acceptance of this
License Agreement You will have certain
rights touse the Software duringthe Service
Period. The “Service Period” shall begin on
the date of Your initial installation of the
Software, regardlessof the number ofcopies
that You are permitted to use in accordance
with Section 1.A of this License Agreement,
and shall last forthe period of time set forth
in the Documentation or the applicable
transaction documentation from the
authorized distributororreseller from which
You obtained the Software. The Software
may automatically deactivate and become
non-operational at the end of the Service
Period, andYouwillnot be entitled toreceive
any feature or content updates to the
Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Periodwillbeavailable in accordance
with Symantec’s support policy posted at

http://www.symantec.com/
techsupp/support_policy.html.

This License Agreement governs any
releases, revisions,updatesor enhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 9, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.

During the Service Period, You
may:

A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributororreseller from which
You obtained the Software, Youmay usethe
Software in accordance with such
specifications;

B. makeonecopyof the Software forback-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;

C. use the Software on a network, provided
that Youhavealicensed copy of theSoftware
for each computer that can access the
Software over that network;

D. permanently transferallofYour rights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only atransfer ofthe rights
to use all such copies of the Software would
be valid; and

E. use the Software in accordance with any
additional permitted uses which may be set
forth below.

You may not, nor may you permit
any other person to:

A. sublicense,rentorleaseany portion of the
Software;

B. reverseengineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or

D. usetheSoftwarein any manner thatisnot
permitted pursuant to this License
Agreement.

2. Software Feature and Content
Updates:

A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion,makessuch features available
with the Software during Your Service
Period. Symantec continually strives to
improve theusability and performanceofits
products and services. In order to optimize
the SoftwareSymantecmay,at its discretion

and without notice, add, modify or remove
features from the Software at any time.

B. Certain Software uses content that is
updated fromtimeto time, including butnot
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updatedURLlists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have theright to receive
Content Updates for the Software during
Your Service Period.

3. Product Installation; Required
Activation:

A. During the installation process, the
Software may uninstall or disable other
security products,orfeaturesthereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.

B. There may be technological measures in
this Software that are designed to prevent
unlicensed orillegaluseofthe Software. You
agree thatSymantecmay use these measures
to protectSymantecagainstsoftware piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software ona computerto
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Softwarewill only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique product key accompanying the
Software and computer configurationin the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within thefiniteperiodof time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to

function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using theinformationprovided by Symantec
during activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:

Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.

Portable executable files that are identified
as potentialmalware,includinginformation
on the actionstaken by such files atthe time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function.Thecollected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collectedbySymantec only forthe
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function maybedeactivated after installation
by following the instructions in the
Documentation for applicable products.

The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. Youmaychange the account name
at anytimeafterinstallation of the Software
(recommended).

Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation ofthe Software wassuccessfully

completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folderencounteredbythe Software at
the time of installation or error. The status
information iscollectedbySymantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. This information
will not be correlated with any personally
identifiable information.

Information contained in email messages
that you send through the Software to
Symantec toreport as spamor as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology. Symantecwillnot correlate these
files with any other personally identifiable
information.

The IPaddressofthe computer on whichthe
Software isinstalled,aswell as other general,
statistical information used for license
administration, product analysis, and for
improving product functionality. This
information will not be correlated with any
personally identifiable information.

The collected information as set out above
is necessary for the purpose of optimizing
the functionalityofSymantec’s products and
may be transferred to the Symantec group
in the United States or other countries that
may havelessprotective data protection laws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information,iftransferred, receives
an adequate level of protection.

Symantec may disclose the collected
information if asked to do so by a law
enforcement officialasrequired or permitted
by law or in response to a subpoena or other
legal process.Inorder to promote awareness,
detection andpreventionof Internet security
risks, Symantec may share certain
information withresearchorganizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,

You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze suchinformationfor these purposes.

5. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling,and any applicabletaxes
except in certain statesand countries where
shipping, handlingandtaxesare refundable)
at any time during the sixty (60) day period
following the date of purchase.

6. Limited Warranty:

Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid forthe
Software. Symantec does not warrant that
the Softwarewill meet Yourrequirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY ISEXCLUSIVE AND INLIEUOF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATETO STATE ANDCOUNTRY TO
COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION

OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILSOF ITS ESSENTIALPURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT,OR
SIMILAR DAMAGES,INCLUDING ANY LOST
PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWARE EVENIF SYMANTECHASBEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.

8. U.S. Government Restricted
Rights:

The Software is deemed to be commercial
computer software asdefinedin FAR 12.212
and subject to restricted rightsas definedin
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Softwareor Commercial Computer
Software Documentation”,asapplicable, and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.

9. Export Regulation:

You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the UnitedStates,specificallythe U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for

which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-exporttoCuba,North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES,DRONES, OR SPACELAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.

10. General:

This License Agreement will begoverned by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes allprioror contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails overany conflicting
or additional terms of any quote, order,
acknowledgment, orsimilar communications
between the parties. Notwithstanding the
foregoing, nothinginthis License Agreement
will diminishanyrightsYou may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copiesof the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may onlybe modified by
the Documentationorby a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning thisLicenseAgreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at
www.symantec.com.

CPS / S 3.0 / USE

Additional Terms and Conditions:

In additon to the terms and conditions set
forth above, the following terms and
conditions will also apply to Your use of the
Software:

Technical Support:

In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement asthe “Technical Support”).Any
such Technical Support shall be provided in
Symantec’s sole discretion without any
guarantee orwarrantyofany kind. It issolely
Your responsibility to complete a backup of
all Yourexistingdata, software and programs
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.

CPS / S 1.1 / NAV-NIS

Contents

Chapter 1 Overview ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 11

About Norton AntiVirus ... .. ... ... .. ... ... .. ... ... . 11

What is new in Norton AntiVirus . .. ... ... .. ... ... 12

Chapter 2 Installation . .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... . 15

Before you begin ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 15

Installing Norton AntiVirus ... .. ... ... .. ... ... .. ... 15

If the opening panel does not appear . ... .. ... ... . 16

Chapter 3 Getting started ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 17

Starting Norton AntiVirus . ... ... .. ... ... .. ... ... .. . 17

Activating your product ... .. ... ... .. ... ... .. ... ... .. 18

Exploring the main window ... .. ... ... .. ... ... .. ... 20

Viewing the protection status of your

computer . .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... 22

About the security status indicator ... .. ... ..... .. 22

For more information . ... ... ..... ... ..... ... ... .. ... 23

Chapter 4 Responding to emergencies . .. ... ... .. ... ... .. . 27

Using the Norton Bootable Recovery Tool

if you cannot install the

product . ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... .. 27

Downloading theNortonBootable Recovery

Tool .... ... ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... 28

Service and Support Solutions . .. ... ... .. ... ... .. ... ... .. ... ... .. ... .. 29

Index . ... .. ... ... .. ... ... .. ... ... ..... ... ..... ... ... .. ... ... .. ... ... .. ... ... .. .. 35

Contents10

Quick Installation . ... ... .. ... ... .. ... ... .. ... ... ..... ... ..... ... ... .. ... ... 38

Overview

This chapter includes the following topics:

1 About Norton AntiVirus

1 What is new in Norton AntiVirus

About Norton AntiVirus

Norton AntiVirus defends your PC against viruses,
spyware, bots, worms, and more without slowing you
down or getting in your way.

For faster, less frequent scans, intelligence-driven
technology identifies and targets only files at risk.
Vulnerability Protection prevents threats from
exploiting security holes in your PC’s software. Pulse
Updates that occur every 5 minutes to 15 minutes and
real-time online security checks help ensure
continuous, up-to-the-minute protection against the
latest threats.Unlike otherantivirussolutions, Norton
AntiVirus provides easy-to-understand threat
explanations and information about CPU andmemory
resource usage. It helps you prevent future infections
and keeps your PC running fast.

1

Overview

12

What is new in Norton AntiVirus

What is new in Norton AntiVirus

This version of Norton AntiVirus offers the following
new features:

Improved Norton
Protection System

Norton Download Insight

Improved Vulnerability
Protection

Norton Insight Network

Real-Time SONAR 2
(Symantec Online Network
for Advanced Response)

Features the multilayered
technologies that work together
to proactively block attacks and
detect and remove threats
traditional virus scanning alone
can’t stop.

Analyzes downloaded files and
applications and lets you know
if they can be trusted to be safe
before you install and run them

Guards vulnerabilities in your
operating system, applications,
browsers, and browser plug-ins
to prevent threats from sneaking
in.

Uses Symantec’s global security
intelligence network to provide
real-time protection from the
newest threats.

Uses our exclusive, completely
re-engineered SONAR
technology to detect suspicious
behavior on your PC and
proactively stop the threats that
competing antivirus solutions
can’t catch.