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Norton AntiVirus™ User Guide
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Norton License Agreement
Norton AntiVirus™
IMPORTANT: PLEASE READ THE TERMS
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SYMANTEC CORPORATION, IF YOU ARE
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TO OBTAINA REFUND OFTHE MONEY YOU
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AND TAXES ARE REFUNDABLE) AT ANY
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The software (including any accompanying
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the date of Your initial installation of the
Software, regardlessof the number ofcopies
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in the Documentation or the applicable
transaction documentation from the
authorized distributororreseller from which
You obtained the Software. The Software
may automatically deactivate and become
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any feature or content updates to the
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A. use one copy of the Software on a single
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authorized distributororreseller from which
You obtained the Software, Youmay usethe
Software in accordance with such
specifications;
B. makeonecopyof the Software forback-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
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for each computer that can access the
Software over that network;
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2. Software Feature and Content
Updates:
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the SoftwareSymantecmay,at its discretion
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B. Certain Software uses content that is
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limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updatedURLlists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have theright to receive
Content Updates for the Software during
Your Service Period.
3. Product Installation; Required
Activation:
A. During the installation process, the
Software may uninstall or disable other
security products,orfeaturesthereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.
B. There may be technological measures in
this Software that are designed to prevent
unlicensed orillegaluseofthe Software. You
agree thatSymantecmay use these measures
to protectSymantecagainstsoftware piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software ona computerto
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Softwarewill only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique product key accompanying the
Software and computer configurationin the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within thefiniteperiodof time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using theinformationprovided by Symantec
during activation, or as set forth below.
4. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:
Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.
Portable executable files that are identified
as potentialmalware,includinginformation
on the actionstaken by such files atthe time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function.Thecollected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collectedbySymantec only forthe
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function maybedeactivated after installation
by following the instructions in the
Documentation for applicable products.
The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. Youmaychange the account name
at anytimeafterinstallation of the Software
(recommended).
Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation ofthe Software wassuccessfully
completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folderencounteredbythe Software at
the time of installation or error. The status
information iscollectedbySymantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. This information
will not be correlated with any personally
identifiable information.
Information contained in email messages
that you send through the Software to
Symantec toreport as spamor as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology. Symantecwillnot correlate these
files with any other personally identifiable
information.
The IPaddressofthe computer on whichthe
Software isinstalled,aswell as other general,
statistical information used for license
administration, product analysis, and for
improving product functionality. This
information will not be correlated with any
personally identifiable information.
The collected information as set out above
is necessary for the purpose of optimizing
the functionalityofSymantec’s products and
may be transferred to the Symantec group
in the United States or other countries that
may havelessprotective data protection laws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information,iftransferred, receives
an adequate level of protection.
Symantec may disclose the collected
information if asked to do so by a law
enforcement officialasrequired or permitted
by law or in response to a subpoena or other
legal process.Inorder to promote awareness,
detection andpreventionof Internet security
risks, Symantec may share certain
information withresearchorganizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze suchinformationfor these purposes.
5. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling,and any applicabletaxes
except in certain statesand countries where
shipping, handlingandtaxesare refundable)
at any time during the sixty (60) day period
following the date of purchase.
6. Limited Warranty:
Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid forthe
Software. Symantec does not warrant that
the Softwarewill meet Yourrequirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
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ALL OTHER WARRANTIES, WHETHER
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FROM STATETO STATE ANDCOUNTRY TO
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BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILSOF ITS ESSENTIALPURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
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SIMILAR DAMAGES,INCLUDING ANY LOST
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THE USE OR INABILITY TO USE THE
SOFTWARE EVENIF SYMANTECHASBEEN
ADVISED OF THE POSSIBILITY OF SUCH
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IN NO CASE SHALL SYMANTEC’S OR ITS
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THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.
8. U.S. Government Restricted
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The Software is deemed to be commercial
computer software asdefinedin FAR 12.212
and subject to restricted rightsas definedin
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Softwareor Commercial Computer
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You acknowledge that the Software and
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(collectively "Controlled Technology") may
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Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
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Symantec product is prohibited for export
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FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
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TRAINING, OR TESTING OF CHEMICAL,
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OR MISSILES,DRONES, OR SPACELAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.
10. General:
This License Agreement will begoverned by
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is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes allprioror contemporaneous oral
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representations with respect to its subject
matter; and (ii) prevails overany conflicting
or additional terms of any quote, order,
acknowledgment, orsimilar communications
between the parties. Notwithstanding the
foregoing, nothinginthis License Agreement
will diminishanyrightsYou may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
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of and destroy all copiesof the Software and
Documentation. The disclaimers of
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desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at
www.symantec.com.
CPS / S 3.0 / USE
Additional Terms and Conditions:
In additon to the terms and conditions set
forth above, the following terms and
conditions will also apply to Your use of the
Software:
Technical Support:
In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement asthe “Technical Support”).Any
such Technical Support shall be provided in
Symantec’s sole discretion without any
guarantee orwarrantyofany kind. It issolely
Your responsibility to complete a backup of
all Yourexistingdata, software and programs
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.
CPS / S 1.1 / NAV-NIS
Contents
Chapter 1 Overview ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 11
About Norton AntiVirus ... .. ... ... .. ... ... .. ... ... . 11
What is new in Norton AntiVirus . .. ... ... .. ... ... 12
Chapter 2 Installation . .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... . 15
Before you begin ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 15
Installing Norton AntiVirus ... .. ... ... .. ... ... .. ... 15
If the opening panel does not appear . ... .. ... ... . 16
Chapter 3 Getting started ... .. ... ... .. ... ... .. ... ... .. ... ... .. . 17
Starting Norton AntiVirus . ... ... .. ... ... .. ... ... .. . 17
Activating your product ... .. ... ... .. ... ... .. ... ... .. 18
Exploring the main window ... .. ... ... .. ... ... .. ... 20
Viewing the protection status of your
computer . .. ... ... .. ... ... .. ... ... .. ... ... .. ... ... 22
About the security status indicator ... .. ... ..... .. 22
For more information . ... ... ..... ... ..... ... ... .. ... 23
Chapter 4 Responding to emergencies . .. ... ... .. ... ... .. . 27
Using the Norton Bootable Recovery Tool
if you cannot install the
product . ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... .. 27
Downloading theNortonBootable Recovery
Tool .... ... ... .. ... ... .. ... ... .. ... ... .. ... ... .. ... 28
Service and Support Solutions . .. ... ... .. ... ... .. ... ... .. ... ... .. ... .. 29
Index . ... .. ... ... .. ... ... .. ... ... ..... ... ..... ... ... .. ... ... .. ... ... .. ... ... .. .. 35
Contents10
Quick Installation . ... ... .. ... ... .. ... ... .. ... ... ..... ... ..... ... ... .. ... ... 38
Overview
This chapter includes the following topics:
1 About Norton AntiVirus
1 What is new in Norton AntiVirus
About Norton AntiVirus
Norton AntiVirus defends your PC against viruses,
spyware, bots, worms, and more without slowing you
down or getting in your way.
For faster, less frequent scans, intelligence-driven
technology identifies and targets only files at risk.
Vulnerability Protection prevents threats from
exploiting security holes in your PC’s software. Pulse
Updates that occur every 5 minutes to 15 minutes and
real-time online security checks help ensure
continuous, up-to-the-minute protection against the
latest threats.Unlike otherantivirussolutions, Norton
AntiVirus provides easy-to-understand threat
explanations and information about CPU andmemory
resource usage. It helps you prevent future infections
and keeps your PC running fast.
1
Overview
12
What is new in Norton AntiVirus
What is new in Norton AntiVirus
This version of Norton AntiVirus offers the following
new features:
Improved Norton
Protection System
Norton Download Insight
Improved Vulnerability
Protection
Norton Insight Network
Real-Time SONAR 2
(Symantec Online Network
for Advanced Response)
Features the multilayered
technologies that work together
to proactively block attacks and
detect and remove threats
traditional virus scanning alone
can’t stop.
Analyzes downloaded files and
applications and lets you know
if they can be trusted to be safe
before you install and run them
Guards vulnerabilities in your
operating system, applications,
browsers, and browser plug-ins
to prevent threats from sneaking
in.
Uses Symantec’s global security
intelligence network to provide
real-time protection from the
newest threats.
Uses our exclusive, completely
re-engineered SONAR
technology to detect suspicious
behavior on your PC and
proactively stop the threats that
competing antivirus solutions
can’t catch.
What is new in Norton AntiVirus
13Overview
Monthly Report
Improved Norton Insight
Norton Threat Insight
Norton File Insight
Tells you what Norton AntiVirus
has done in the past month so
you can stay actively aware of
how it’s protecting you and your
PC.
Uses extensive online
intelligence systems to
proactively protect your PC
without slowing it down. It
provides clear and useful
information about downloads,
threats, and files.
Reports tell you what actions
threats have taken and where
they came from so you can avoid
future attacks.
Reports tell you where files and
applications came from, if
they’re trusted before you use
them, and how the files and
applications might impact your
PC’s performance.
Overview
14
What is new in Norton AntiVirus
Installation
This chapter includes the following topics:
1 Before you begin
1 Installing Norton AntiVirus
1 If the opening panel does not appear
Before you begin
Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.
Norton AntiVirus contains an antivirus program. If
you have other antivirus programs that are installed
on your computer, an uninstall panel may appear to
help youremovethem.Symantec strongly recommends
that you remove the other antivirus programs. Follow
the instructions on the uninstall panel.
2
Installing Norton AntiVirus
You can install Norton AntiVirus from a CD or from a
file that you download.
Installation
16
If the opening panel does not appear
To install Norton AntiVirus
1
Do one of the following:
1 If you install from a CD, insert the CD into the
drive. In the openingpanel, clickInstallNorton
AntiVirus.
1 If you downloaded your copy of Norton
AntiVirus, double-click the file that you
downloaded.
2
In theNortonAntiVirus installation page, enterthe
Product Key if prompted.
3
Click the Install Options link, review the options,
and then click OK.
4
Click the User License Agreement link, and read
the agreement.
5
After you have read the agreement, click AGREE &
INSTALL.
If the opening panel does not appear
Sometimes a computer's optical drive does not
automatically run a CD.
To start the installation from the product CD
1
On your desktop, double-click My Computer.
2
In the MyComputer window, double-click the icon
for your optical drive.
3
In the list of files, double-click Start.exe.
Getting started
This chapter includes the following topics:
1 Starting Norton AntiVirus
1 Activating your product
1 Exploring the main window
1 Viewing the protection status of your computer
1 About the security status indicator
1 For more information
Starting Norton AntiVirus
See “Responding to
security status
indicators”
on page 22.
Norton AntiVirus protects any computer on which it
is installed. You do not have to startthe program to be
protected.
At any time, you can start Norton AntiVirus to adjust
the settings or perform preventive maintenance. All
of theprogramfeatures can be accessedfromthe main
window.
3
Getting started
18
Activating your product
To start Norton AntiVirus
4
Do one of the following:
1 In the Windows notification area, double-click
the Norton AntiVirus icon.
1 On the Windows taskbar, On the Start menu,
click AllPrograms > NortonAntiVirus> Norton
AntiVirus.
Activating your product
If youdid not activateyour product duringinstallation,
you receive an activation-needed alert regularly until
you activate the product.
Product activationreduces software piracyandensures
that you use authentic Symantec software. Activation
provides you specified period of subscription to your
Norton product. Youcan alsorenew yoursubscription
after the end of your subscription period.
You mustactivate your productwithin the timeperiod
w
that the alert specifies,or your productstops working.
You can activate your product directly from the
activation-needed alert. Or, you can use the Activate
Now option in the main window. Activation should
take only a few minutes.
During activation, the Norton Account window
appears. You can create your Norton Account and
register your product. You can also view details, such
as yourProduct Key, yourregistration date, andrecent
updates tothe product. Ifyou skip theNortonAccount
window, the product is activated, but the Product Key
is not saved in the Norton Account. You can print the
Product Key to reinstall your product in the future.
Activating your product
To activate your product from the alert
1
In the alert, do one of the following:
1 If you purchased a subscription version of a
retail product, select Activate Now.
1 If the productcame installedon yourcomputer,
select Renew Now.
You can also activate or renew the subscription of
your product from any non-admin user account.
2
Click OK.
3
Follow the on-screen instructions to activate or
renew your product.
4
In the window that appears, click Done.
To activate your product from the main window
1
In theNortonAntiVirusmainwindow,do one of the
following:
1 If you purchased a subscription version of a
retail product, click Activate Now.
1 If the productcame installedon yourcomputer,
click Express Renewal.
You can also activate or renew the subscription of
your product from any non-admin user account.
2
Follow the on-screen instructions to activate or
subscribe your product.
3
In the window that appears, click Done.
19Getting started
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log on to your
Getting started
20
Exploring the main window
parental control software or to the Internet through
your ISP as an administrator to change your
configuration.
Exploring the main window
When you start Norton AntiVirus, the main window
opens. The mainwindow provides access to all Norton
AntiVirus features, options, Help, and Support.
To explore the main window
See “Starting Norton
AntiVirus”
on page 17.
1
Start Norton AntiVirus.
2
On the top of the main window, click the link that
you want to explore. Your options are:
Leave Feedback
Norton Account
Help & Support
Lets you submit feedback about your
experience with your Norton product
Lets you manage all of your Norton
product information from one
location
Lets you view Norton Help Center,
Norton One Click Support , Tutorials,
Check for New Version, Subscription
Status, and About Norton AntiVirus
information
Exploring the main window
3
On theleftsideof the main window, clicktheoption
that you want to explore. Your options are:
21Getting started
Security status Indicator
Norton Tasks
CPU usage
Performance
Application Ratings
4
In the center of the window, click Settings in the
Lets you view the security
status of your computer
Lets you view and monitor
all Norton-specific
background tasks that
Norton AntiVirus runs
during idle time
Lets you monitor the
overall system CPU usage
and the Norton-specific
CPU usage
Lets you view and monitor
your system activity
Lets you SmartScan the
files on your computer
category pane that you want to explore. Your
options are:
Computer
Helps you secure the data on your
computer from viruses and other
threats
Network
Helps you secure your system from
threats over the network
Getting started
22
Viewing the protection status of your computer
Viewing the protection status of your
computer
The Norton AntiVirus main window acts as a security
management interface. You can access the main
features and monitor the performance of your
computer from the main window.
As you use your computer, the product monitors how
well your computer and activities are protected from
threats, risks, and damage.
The productdisplaystheprotection status for selected
w
items only.
To view the protection status of your computer
See “Starting Norton
AntiVirus”
on page 17.
1
In the Norton AntiVirus main window, move your
mouse over the information icon next to an item.
2
Optionally, do any of the following:
1 To ignore the status of an item thataffects your
system's overallhealthevaluation,click Ignore.
1 To monitora security itemthathas been ignored,
click Monitor.
About the security status indicator
The SecurityStatus Indicator summarizesyourcurrent
protection levels for different activities such as
emailing andWeb browsing. Itestimatesa general level
of protection based on the security programs that are
installed on your computer. The Security Status
Indicator appears on the left side of the main window.
Responding to security status indicators
When your system encounters a threat or a risk, the
product displays the security status in the Norton
AntiVirus main window. When a status indicator
displays a status, you can take appropriate action to
improve your protection status. Your protection is
For more information
based on the programs that are installed on your
computer. To improve your protection status, ensure
that your installed programs are up to date.
The status indicator displays the following statuses:
23Getting started
Secure
Attention
At Risk
You can respond to the status indicators directly from
the main window.
To respond to status indicators from the main window
1
In the Norton AntiVirus main window, click Fix
Now.
2
Follow the on-screen instructions.
For more information
The product documentation helps you use Norton
AntiVirus. You can find the information that you need
on your computer and on the Symantec Web site.
Indicates that your computer and
activities are protected from
threats, risks, and damage
Indicates that your computer and
activities require attention
Take appropriate action to improve
your protection status.
Indicates that your computer and
activities are at risk
Take immediate action to improve
your protection status.
Accessing Help
Help is available throughout your Symantec product.
Help provideslinks to informationthatassists you with
Getting started
24
For more information
the specifictasks that youwant to complete.Theonline
Help provides a guide to all of the product features.
To access Help
1
At the top of the main window, click Help &
Support.
2
In the drop-down menu, click Help.
3
In the Help window, in the left pane, click a tab.
Your options are:
Displays Help by topicContents
Index
Search
To print a Help topic
1
In the Help window, click the Contents tab.
2
In the Contents list, select the topic that you want
to print, and then click Print.
3
Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.
4
Click OK.
Accessing the user guide PDF
You can find the Norton AntiVirus User Guide on the
CD in PDF format. You must have Adobe® Reader®
installed on your computer to read the PDF.
If you purchased this product as a download, the PDF
w
and AdobeReaderare not included.Youmustdownload
the PDFfrom the Symantec Websiteand Adobe Reader
from the Adobe Web site.
To install Adobe Reader from the CD
1
Insert the CD into the optical drive.
Lists all keywords for the Help topics
in alphabetical order
Opens a search box in which you can
type a word or a phrase
2
In the window that appears, click Browse CD.
3
In the CD window, double-click the Manual folder.
4
Double-click the Adobe program file.
5
Follow the on-screen instructions.
After you install the Adobe Reader, you can read the
PDF from the CD.
To read the user guide PDF from the CD
1
Insert the CD into the optical drive.
2
In the window that appears, click Browse CD.
3
In the CD window, double-click the Manual folder.
4
Double-click the PDF.
You can also copythe user guideto your computerand
read it from there.
To read the user guide that you copied to your computer
1
Go to the location into which you copied the PDF.
2
Double-click the PDF.
Accessing the Symantec Web site
You can access the Symantec Web site from your
product or from a browser.
To access the Symantec Web site in your browser
1
Open your Web browser.
2
Go to the following URL:
www.symantec.com
For more information
25Getting started
Getting started
26
For more information
Responding to emergencies
4
This chapter includes the following topics:
1 Using the Norton Bootable Recovery Tool if you
cannot install the product
1 Downloading the Norton Bootable Recovery Tool
Using the Norton Bootable Recovery Tool if you cannot install the product
If theinstallationof your product fails,youcan use the
Norton Bootable Recovery Tool on your product disc.
The NortonBootable Recovery Tool helpsyouto check
your computerfor the risksthatcan preventsuccessful
installation.
To use the Norton Bootable Recovery Tool if you cannot
install the product
1
Insert your product disc into the drive.
2
Exit all programs, and restart your computer.
3
When you see the message Press any key to boot
the computer from CD or DVD, press Enter.
4
In the Norton Bootable Recovery Tool window,
select your language, and then click OK.
5
Type your Norton Product Key, and then click I
Agree to accept the License Agreement.
6
Click Start Scan.
Responding to emergencies
28
Downloading the Norton Bootable Recovery Tool
7
After the scan is completed, remove the disc from
the drive and restart your computer.
Downloading the Norton Bootable Recovery
Tool
If the installation of your product fails, you can
download the Norton Bootable Recovery Tool. The
Norton BootableRecovery Tool helpsyouto check your
computer for the risks that can prevent successful
installation.
Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.
To download the Norton Bootable Recovery Tool
1
Go to the following URL:
http://www.norton.com/recoverytool
2
Follow the on-screen instructions.
Service and Support Solutions
About Support
If you have Norton SystemWorks, Norton 360, Norton
Internet Security, or NortonAntiVirus, you can access
Support through the product after it is installed.
See the section "One Click Support" for more details.
For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section:
1 Self Help
1 Contact Support
Support offerings may vary based on the language or
w
product.
One Click Support
This feature is available for Norton 360, Norton
Internet Security, and Norton AntiVirus. If your
product isn’t installed, you can use the Self Help or
Contact Support options.
One Click Support lets you access support from within
your product and offers the tools that automatically
diagnose and resolve common issues. You can also
search for solutions or gain easy access to support by
phone, as well as free support by chat and email. To
access One Click Support, click Help and Support on
the product interface.
Service and Support Solutions
30
Self Help
Self Help
Contact Support
w
The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:
1 Find helpwithyour subscription, download,product
activation, or other nontechnical issues.
1 Search our knowledge base for help with technical
issues, such as installing, configuring, or
troubleshooting errorswithyour Symantec product.
1 Find information about thelatest virus threatsand
removal tools.
You can access the Symantec support Web site at:
www.symantec.com/globalsupport
In addition to usingour Self Helpoptions, you canalso
contact a support representative by chat, email, or
phone.
Support offerings may vary based on the language or
product.
Following is an overview of our support offerings:
Chat
Chat in real time with a support
representative.
For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve the problem for you. Chat
support is free, with the exception
of our Virus and Spyware Solution
service.
Support policy
31Service and Support Solutions
Email
Phone
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
Support policy
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
products may still be available through the support
Web site at the following address:
www.symantec.com/globalsupport
Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:
www.symantec.com/supportpolicy
Submit your question on our Web
site and receive a response by
email.
Email support has a slower
response time when compared to
chat or phone. Email support is
free.
Speak to a support representative
in real time.
Service and Support Solutions
32
About keeping your subscription current
About keeping your subscription current
Subscription periodlengths vary bySymantecproduct.
To maintain uninterrupted protection, you must keep
your subscription up to date. If you do not renew your
subscription, you cannot obtain updates of any kind
and the software no longer functions.
When you run LiveUpdate near the end of your
subscription period,you are prompted tosubscribe for
a nominalcharge. Follow theinstructionson the screen
to renew.
When you renew your subscription, the definition
updates and new product features are available
throughout the subscription period. Please note that
features may be added, modified, or removed during
this period.
Worldwide service and support
Support solutions vary by country. For the Symantec
and InternationalPartner locations that are outsideof
the United States, contact one of the support offices
available in the list. You can also go to the following
Web site and select your language:
http://www.symantec.com/globalsupport
For each region, please check the Web site for the
appropriate phone number.
North America
Contact informationRegion
1 Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/norton/support/index.jsp
ClubSymantec
33Service and Support Solutions
Contact informationRegion
Australia and New
Zealand
1 Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/norton/support/index.jsp
Europe, Middle
East, and Africa
1 Symantec Ltd Consumer Services & Support
PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/norton/support/index.jsp
Latin America
1 Symantec Brasil
Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil
1 Portuguese language support:
http://www.symantec.com/pt/br/norton/support/index.jsp
1 Spanish language support:
http://www.symantec.com/es/mx/norton/support/index.jsp
ClubSymantec
Join ClubSymantec and sign up for your free monthly
newsletter to receive the latest security articles, tips,
and promotions!
For more information, go to the following URL and
select your country in the drop-down menu:
www.clubsymantec.com
Service and Support Solutions
34
ClubSymantec
Index
A
About
Norton AntiVirus 11
activation
alerts 18
problems 19
procedure 18
troubleshooting 19
Adobe Reader
installing 24
using to view PDF 24
C
CD
installing product from 16
Club Symantec
security tips 33
computer
protection status 22
H
Help
accessing 23
printing 23
I
installation
from CD 15
from downloaded file 15
installation (continued)
instructions 15
problems 16, 27–28
M
main window 21
Computer 21
features 20
Help & Support 20
Internet 21
Leave Feedback 20
Network 21
Norton Account 20
options 20
Security Status 21
Support 20
N
newsletter 33
Norton AntiVirus
activating 18
icon 18
main window 20
starting 17
Norton Bootable Recovery Tool
downloading 28
using 27
Index36
O
One Click Support 29
S
Scans
Norton Bootable Recovery
Tool 27
Security Status indicator
protection levels 22
security status indicator
responding 22
viewing 22
Self Help 30
subscription
maintaining 32
Support
contact 30
phone 30
Self Help 29
support
worldwide service 32
Support policy 31
Symantec Web site 25
accessing fromyourbrowser 25
T
Technical Support
for Norton AntiVirus 25
from Symantec 25
U
user guide PDF
on CD 24
opening 24
Quick Installation
Norton AntiVirus includes protection updates and new product features as
available throughout this renewable service period. With this service you receive
the right to use this product on one computer or on the specified number of
computers during the service period, which begins upon initial installation. This
renewable service includes protection updates and new product features as
available throughout the service period, subject to acceptance of the Symantec
License Agreement included with this product and available for review at:
www.symantec.com
Product features may be added, modified, or removed during the service period.
Before you begin, you should close all open programs on your computer and
ensure that you are connected to the Internet.
Installing Norton AntiVirus
You can install Norton AntiVirus from a CD or from a file that you download.
To install Norton AntiVirus
1 Do one of the following:
– If you install from a CD, insert the CD into the drive. In the opening panel,
click Install Norton AntiVirus.
– If you downloaded your copy of Norton AntiVirus, double-click the file that
you downloaded.
2 In the Norton AntiVirus installation page, enter the Product Key.
3 Click the Install Options link, review the options, and then click OK.
4 Click the User License Agreement link, and read the agreement.
5 After you have read the agreement, click AGREE & INSTALL.
Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.
They also protect against bots,drive-by downloads, and identity theft, and are light on systemresources. In addition, Symantec
provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,
please click one of the following links:
Antivirus | Antispam | Spyware Protection | Online Backup
Copyright ©2009 Symantec Corporation. Allrights reserved. Symantec,Norton, and the NortonLogo are trademarks orregistered
trademarks of Symantec Corporation and its affiliates in the U.S. and othercountries. Other names may be trademarks of their
respective owners.
PN: 20045804
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