Symantec Norton Antivirus - 2009 Instruction Manual

User Guide

See back cover for Quick Installation.

We protect more people from more online threats than anyone in the world.

Care for our Environment, ‘It's the right thing to do’.

Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products.

Norton AntiVirus™ User Guide

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.

Documentation version 16.0

Copyright © 2008 Symantec Corporation. All rights reserved.

Symantec, theSymantecLogo,Norton, Ghost, GoBack, LiveUpdate,
Norton AntiSpam, Norton AntiVirus, Norton Internet Security,
Norton 360,andNortonSystemWorks are trademarks orregistered
trademarks ofSymantecCorporationoritsaffiliatesintheU.S.and
other countries. Windows is a trademark of Microsoft Corporation.
Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.
Other names may be trademarks of their respective owners.

The productdescribedinthis document is distributedunder licenses
restricting itsuse,copying,distribution,and decompilation/reverse
engineering. No part of this document may be reproduced in any
form byanymeans without prior writtenauthorization of Symantec
Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED"AS IS"AND ALLEXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULARPURPOSE OR
NON-INFRINGEMENT, AREDISCLAIMED, EXCEPT TOTHE EXTENT
THAT SUCH DISCLAIMERS ARE HELD TO BELEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS
DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License Agreement

Norton AntiVirus™

“Documentation”), that accompanies this

IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFICPTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN;OR SYMANTEC LIMITED,IFYOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THEINDIVIDUAL, THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE(REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACTBETWEENYOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKINGTHE SEAL, CLICKING
THE “I AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL” OR “NO” BUTTON OR
OTHERWISE INDICATE REFUSAL, MAKE
NO FURTHERUSE OF THESOFTWARE, AND
CONTACT YOUR VENDOR OR SYMANTEC
CUSTOMER SERVICE,USING THE CONTACT
DETAILS IN SECTION 10 OF THIS LICENSE
AGREEMENT, FORINFORMATION ON HOW
TO OBTAINA REFUND OFTHE MONEY YOU
PAID FORTHE SOFTWARE (LESSSHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERESHIPPING, HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURINGTHE SIXTY (60)DAYPERIOD
FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including any accompanying
features and services) and documentation
(including any product packaging) (the

License Agreement (collectively the
“Software”) is the property of Symantec or
its licensors, and is protected by copyright
law. Although Symantec continues to own
the Software, after Your acceptance of this
License Agreement You will have certain
rights touse the Software duringthe Service
Period. The “Service Period” shall begin on
the date of Your initial installation of the
Software, regardlessof the number ofcopies
that You are permitted to use in accordance
with Section 1.A of this License Agreement,
and shall last forthe period of time set forth
in the Documentation or the applicable
transaction documentation from the
authorized distributororresellerfrom which
You obtained the Software. The Software
may automatically deactivate and become
non-operational at the end of the Service
Period, andYouwillnotbeentitledtoreceive
any feature or content updates to the
Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Periodwillbeavailablein accordance
with Symantec’s support policy posted at

http://www.symantec.com/techsupp/
support_policy.html.

This License Agreement governs any
releases, revisions,updatesor enhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 9, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.

During the Service Period, You
may:

A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributororresellerfrom which
You obtained the Software, Youmay usethe
Software in accordance with such
specifications;

B. makeonecopyofthe Software for back-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;

C. use the Software on a network, provided
that Youhavealicensedcopy of the Software
for each computer that can access the
Software over that network;

D. permanently transferallof Yourrights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only atransfer of the rights
to use all such copies of the Software would
be valid; and

E. use the Software in accordance with any
additional permitted uses which may be set
forth below.

You may not, nor may you permit
any other person to::

A. sublicense,rentorleaseanyportionofthe
Software;

B. reverseengineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or

D. usetheSoftwareinanymanner that is not
permitted pursuant to this License
Agreement.

2. Software Feature and Content
Updates:

A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion,makessuch features available
with the Software during Your Service
Period. Symantec continually strives to
improve theusability and performanceofits
products and services. In order to optimize
the SoftwareSymantecmay,atitsdiscretion

and without notice, add, modify or remove
features from the Software at any time.

B. Certain Software uses content that is
updated fromtimeto time, including butnot
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updatedURLlists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have theright to receive
Content Updates for the Software during
Your Service Period.

3. Product Installation; Required
Activation:

A. During the installation process, the
Software may uninstall or disable other
security products,orfeaturesthereof,ifsuch
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.

B. There may be technological measures in
this Software that are designed to prevent
unlicensed orillegaluseoftheSoftware.You
agree thatSymantecmay use these measures
to protectSymantecagainstsoftwarepiracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software ona computerto
not more than a finite number of timesfor a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Softwarewill only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique product key accompanying the
Software and computer configurationin the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within thefiniteperiodoftimeset
forth in the Documentation, or as prompted
by the Software, the Software will cease to

function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using theinformationprovidedby Symantec
during activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:

 Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.

 Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website isattemptingtoobtainwithoutYour
permission. This information is collected by
Symantec for the purpose of evaluating and
improving theabilityof Symantec’s products
to detect malicious behavior, potentially
fraudulent websites and other Internet
security risks. This information will not be
correlated with any personally identifiable
information.

 Portable executable files that are identified
as potentialmalware,includinginformation
on the actionstaken by such files atthe time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function.Thecollected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collectedby Symantec onlyfor the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function maybedeactivated after installation
by following the instructions in the
Documentation for applicable products.

 The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. Youmaychange the account name
at anytimeafterinstallationofthe Software
(recommended).

 Other general, statistical information used
for licenseadministration,product analysis,
and forimprovingproduct functionality. This
information will not be correlated with any
personally identifiable information.

The collected information as set out above
is necessary for the purpose of optimizing
the functionalityofSymantec’sproducts and
may be transferred to the Symantec group
in the United States or other countries that
may havelessprotective data protection laws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information,iftransferred,receives
an adequate level of protection.

Symantec may disclose the collected
information if asked to do so by a law
enforcement officialasrequired or permitted
by law or in response to a subpoenaor other
legal process.Inorderto promote awareness,
detection andpreventionofInternet security
risks, Symantec may share certain
information withresearchorganizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze suchinformationfor these purposes.

5. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling,and any applicabletaxes
except in certain statesand countries where
shipping, handlingandtaxesarerefundable)

at any time during the sixty (60) day period
following the date of purchase.

6. Limited Warranty:

Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event ofa breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Softwarewill meet Yourrequirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY ISEXCLUSIVE AND INLIEUOF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATETO STATE ANDCOUNTRY TO
COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION
OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILSOF ITS ESSENTIALPURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT,OR
SIMILAR DAMAGES,INCLUDING ANY LOST
PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWARE EVENIF SYMANTECHASBEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.

8. U.S. Government Restricted
Rights:

The Software is deemed to be commercial
computer software asdefined in FAR12.212
and subject to restricted rightsas defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Softwareor Commercial Computer
Software Documentation”,asapplicable, and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.

9. Export Regulation:

You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the UnitedStates,specificallythe U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for
which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-exporttoCuba,NorthKorea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES,DRONES, ORSPACELAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.

10. General:

This License Agreement will begoverned by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes allprioror contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails overany conflicting
or additional terms of any quote, order,
acknowledgment, orsimilar communications
between the parties. Notwithstanding the
foregoing, nothinginthis License Agreement
will diminishanyrightsYoumay have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copiesof the Softwareand
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may onlybe modified by
the Documentationorby a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning thisLicenseAgreement,or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at
www.symantec.com..

CPS / S 2.0 / USE

Additional Terms and Conditions:

In additon to the terms and conditions set
forth above, the following terms and
conditions will also apply to Your use of the
Software:

Symantec’s sole discretion without any
guarantee orwarrantyofanykind. It is solely
Your responsibility to complete a backup of
all Yourexistingdata, software and programs
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.

CPS / S 1.1 / NAV-NIS

Technical Support:

In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement asthe “Technical Support”).Any
such Technical Support shall be provided in

Contents

Chapter 1 Overview ... .. ... .. ... ..... ... .. ... .. ... .. ... .... ... .. . 11

About Norton AntiVirus .. ... ..... ... .. ... .. ... .. ... 11

What is new in Norton AntiVirus . ..... ... .. ... .. . 11

Chapter 2 Installation . .. ... .. ... ... .. ... .. ... .. ... .... ... .. ... . 13

Before you begin .. ... .. ... ... .. ... .. ... .. ... .... ... .. . 13

Installing Norton AntiVirus .. ... .... ... .. ... .. ... .. 13

If the opening panel does not appear . ... .. ... .. .. 14

Chapter 3 Getting started ... .. ... .. ... .... ... .. ... .. ... .... ... . 15

Starting Norton AntiVirus . ... .... ... .. ... .. ... .... . 15

Activating your product ... .. ... .. ... .... ... .. ... .. .. 16

Exploring the main window ... .. ... .... ... .. ... .. .. 17

Viewing the protection status of your

computer . .. ... .. ... .... ... .. ... .. ... .... ... .. ... . 19

About the Security Status indicator . ... .... ... .. . 20

For more information .. ... .. ... .... ... .. ... .. ... .... 21

Chapter 4 Responding to emergencies ... ... .. ... .. ... .. .. 25

Using the Norton Recovery Tool if you

cannot install the product ... .. ... .. ... .... ... 25

Service and Support Solutions ... ... .. ... .. ... .... ... .. ... .. ... .... ... 27

Index . ... .. ... .. ... .... ... .. ... .. ... .... ... .. ... .. ... .... ... .. ... .. ... .... ... .. . 33

Quick Installation .. ... .. ... .. ... ..... ... .. ... .. ... .. ... ... .. ... .. ... .. ... .. 36

Contents10

Overview

This chapter includes the following topics:

1 About Norton AntiVirus

1 What is new in Norton AntiVirus

About Norton AntiVirus

Norton AntiVirusprovides fast, continuousprotection
against viruses, worms, bots, and other malicious
threats. It protects your system without slowing you
down.

Norton AntiVirusstays out ofyour way whileyou work
or play. Itautomatically suspends all noncritical tasks
and alerts while you enjoy games and movies. And
while Web-based attacks may be the single fastest
growing type of online threat, Symantec’s
patent-pending Browser Protection lets you surf the
Internet with confidence.

1

What is new in Norton AntiVirus

This version of offers the following new features:

Norton Insight

Delivers innovative
intelligence-driven technology
for faster, fewer, shorter scans