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Norton AntiVirus™ User Guide
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4. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:
Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.
Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website isattemptingtoobtainwithoutYour
permission. This information is collected by
Symantec for the purpose of evaluating and
improving theabilityof Symantec’s products
to detect malicious behavior, potentially
fraudulent websites and other Internet
security risks. This information will not be
correlated with any personally identifiable
information.
Portable executable files that are identified
as potentialmalware,includinginformation
on the actionstaken by such files atthe time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function.Thecollected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collectedby Symantec onlyfor the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function maybedeactivated after installation
by following the instructions in the
Documentation for applicable products.
The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. Youmaychange the account name
at anytimeafterinstallationofthe Software
(recommended).
Other general, statistical information used
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and forimprovingproduct functionality. This
information will not be correlated with any
personally identifiable information.
The collected information as set out above
is necessary for the purpose of optimizing
the functionalityofSymantec’sproducts and
may be transferred to the Symantec group
in the United States or other countries that
may havelessprotective data protection laws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information,iftransferred,receives
an adequate level of protection.
Symantec may disclose the collected
information if asked to do so by a law
enforcement officialasrequired or permitted
by law or in response to a subpoenaor other
legal process.Inorderto promote awareness,
detection andpreventionofInternet security
risks, Symantec may share certain
information withresearchorganizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze suchinformationfor these purposes.
5. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy
of the Software and are not completely
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The Software is deemed to be commercial
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CPS / S 2.0 / USE
Additional Terms and Conditions:
In additon to the terms and conditions set
forth above, the following terms and
conditions will also apply to Your use of the
Software:
Symantec’s sole discretion without any
guarantee orwarrantyofanykind. It is solely
Your responsibility to complete a backup of
all Yourexistingdata, software and programs
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.
CPS / S 1.1 / NAV-NIS
Technical Support:
In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement asthe “Technical Support”).Any
such Technical Support shall be provided in
Contents
Chapter 1 Overview ... .. ... .. ... ..... ... .. ... .. ... .. ... .... ... .. . 11
About Norton AntiVirus .. ... ..... ... .. ... .. ... .. ... 11
What is new in Norton AntiVirus . ..... ... .. ... .. . 11
Chapter 2 Installation . .. ... .. ... ... .. ... .. ... .. ... .... ... .. ... . 13
Before you begin .. ... .. ... ... .. ... .. ... .. ... .... ... .. . 13
Installing Norton AntiVirus .. ... .... ... .. ... .. ... .. 13
If the opening panel does not appear . ... .. ... .. .. 14
Chapter 3 Getting started ... .. ... .. ... .... ... .. ... .. ... .... ... . 15
Starting Norton AntiVirus . ... .... ... .. ... .. ... .... . 15
Activating your product ... .. ... .. ... .... ... .. ... .. .. 16
Exploring the main window ... .. ... .... ... .. ... .. .. 17
Viewing the protection status of your
computer . .. ... .. ... .... ... .. ... .. ... .... ... .. ... . 19
About the Security Status indicator . ... .... ... .. . 20
For more information .. ... .. ... .... ... .. ... .. ... .... 21
Chapter 4 Responding to emergencies ... ... .. ... .. ... .. .. 25
Using the Norton Recovery Tool if you
cannot install the product ... .. ... .. ... .... ... 25
Service and Support Solutions ... ... .. ... .. ... .... ... .. ... .. ... .... ... 27
Index . ... .. ... .. ... .... ... .. ... .. ... .... ... .. ... .. ... .... ... .. ... .. ... .... ... .. . 33
Quick Installation .. ... .. ... .. ... ..... ... .. ... .. ... .. ... ... .. ... .. ... .. ... .. 36
Contents10
Overview
This chapter includes the following topics:
1 About Norton AntiVirus
1 What is new in Norton AntiVirus
About Norton AntiVirus
Norton AntiVirusprovides fast, continuousprotection
against viruses, worms, bots, and other malicious
threats. It protects your system without slowing you
down.
Norton AntiVirusstays out ofyour way whileyou work
or play. Itautomatically suspends all noncritical tasks
and alerts while you enjoy games and movies. And
while Web-based attacks may be the single fastest
growing type of online threat, Symantec’s
patent-pending Browser Protection lets you surf the
Internet with confidence.
1
What is new in Norton AntiVirus
This version of offers the following new features:
Norton Insight
Delivers innovative
intelligence-driven technology
for faster, fewer, shorter scans
Overview
12
What is new in Norton AntiVirus
Streaming Definitions
Silent Mode
Norton Protection System
Botnet Detection
Real-Time SONAR
Technology (Symantec
Online Network for
Advanced Response)
Smart Scheduler
Updates every 5 to 15 minutes
to provide up-to-the minute
protection against new threats
Suspends alerts and updates to
avoid interrupting or slowing
games and movies
Multilayered protection working
in concert to stop threats before
they affect you
Helps prevent others from taking
control of your PC, accessing
your private information, or
using your computer to host an
attack
Detects emerging viruses
without the need for traditional
updates or signature-based
definitions
Runs quietly in the background
to let you work and play without
disruption
Norton Recovery Tool
Boots and repairs PCs badly
infected by malware, even when
the virus leaves the computer
unbootable
Installation
This chapter includes the following topics:
1 Before you begin
1 Installing Norton AntiVirus
1 If the opening panel does not appear
Before you begin
Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.
Norton AntiVirus contains an antivirus program. If
you have other antivirus programs that are installed
on your computer, an uninstall panel may appear to
help youremovethem. Symantec stronglyrecommends
that you remove the other antivirus programs. Follow
the instructions on the uninstall panel.
During installation, Microsoft messages may appear.
w
Follow Microsoft's on-screen instructions before you
continue the installation of Norton AntiVirus.
2
Installing Norton AntiVirus
You can install Norton AntiVirus from a CD or from a
file that you download.
Installation
14
If the opening panel does not appear
To install Norton AntiVirus
1
Do one of the following:
1 If you install from a CD, insert the CD into the
CD-ROM drive.
1 If you downloaded your copy of Norton
AntiVirus, double-click the file that you
downloaded.
See “If the opening
panel does not
appear” on page 14.
2
In the opening panel, click Install Norton
AntiVirus.
3
In theNortonAntiVirus installation page,enterthe
Product Key if prompted.
4
Click the Install Options link, review the options,
and then click OK.
5
Click the User License Agreement link, and read
the agreement.
6
After you have read the agreement, click AGREE &
INSTALL.
If the opening panel does not appear
Sometimes a computer's CD-ROM drive does not
automatically run a CD.
To start the installation from the product CD
1
On your desktop, double-click My Computer.
2
In the My Computer window, double-click the icon
for your CD-ROM drive.
3
In the list of files, double-click CDStart.exe.
Getting started
This chapter includes the following topics:
1 Starting Norton AntiVirus
1 Activating your product
1 Exploring the main window
1 Viewing the protection status of your computer
1 About the Security Status indicator
1 For more information
Starting Norton AntiVirus
See “Responding to
Security Status
indicators”
on page 20.
Norton AntiVirus protects any computer on which it
is installed. You do not have to start the program to be
protected. If Norton AntiVirus detects a situation that
requires your attention, a window opens to help you
resolve it.
At any time, you can start Norton AntiVirus to adjust
the settings,review your protectionstatus, or perform
preventive maintenance. All of the program features
can be accessed from the main window.
3
Getting started
16
Activating your product
To start Norton AntiVirus
4
Do one of the following:
1 In the Windows notification area, double-click
the Norton AntiVirus icon.
1 On the Windows taskbar, click Start > All
Programs > Norton AntiVirus > Norton
AntiVirus.
Activating your product
If youdid notactivate your productduring installation,
you receive an Activation Needed alert regularly until
you activate the product.
Product activationreduces software piracyandensures
that you use authentic Symantec software.
You mustactivate yourproduct within thetime period
w
that is specified by the alert, or your product stops
working.
You can activate your product directly from the
Activation Needed alert. Or, you can use the Activate
Now button in the main window. Activation should
take only a few minutes.
During activation,theNorton Accountwindow appears.
You can create your NortonAccount andregister your
product. Youcan also viewdetails, such asyour Product
Key and recent updates to the product. If you skip the
Norton Account window, the product is activated, but
the Product Key is not saved in the Norton Account.
You canprint theProductKey forthefuture toreinstall
your product.
To activate your product from the alert
1
In the alert, do one of the following:
1 If you purchased a subscription version of a
retail product, click Activate Now.
1 If the productcame installedon your computer,
click Subscribe Now.
Exploring the main window
2
Click OK.
3
Follow the on-screen instructions to activate or
renew your product.
4
In the window that appears, click Done.
To activate your product from the main window
1
In the main window, do one of the following:
1 If you purchased a subscription version of a
retail product, click Activate Now.
1 If the productcame installedon your computer,
click Subscribe Now.
2
Follow the on-screen instructions to activate or
subscribe your product.
3
In the window that appears, click Done.
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check to see if you have
parental control software, either installed or through
your ISP, that might block the connection.
A connectivity problem may occur if you use parental
control software. If you suspect that parental controls
are blocking the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to sign in to your
parental control software as an administrator or log
on tothe Internet throughyour ISP asan administrator
to change your configuration.
17Getting started
Exploring the main window
When you start Norton AntiVirus, the main window
opens. The mainwindow provides access to all Norton
AntiVirus features, options, Help, and Support.
To explore the main window
See “Starting Norton
AntiVirus” on page 15.
1
Start Norton AntiVirus.
Getting started
18
Exploring the main window
2
On the top of the main window, click the link that
you want to explore. Your options are:
Leave Feedback
Norton Account
Help & Support
3
On theleftsideof the mainwindow,clickthe option
Lets you submit feedback about your
experience with your Norton product
Lets you manage all of your Norton
product information from one
location
Lets you view the Norton One Click
Support page, the Norton Help
Center, Activation, and the About
Norton AntiVirus information
that you want to explore. Your options are:
Security Status
Indicator
CPU Usage
Norton Insight
Lets you view the security status of
your computer
Lets you monitor the overall system
CPU and memory usage and the
Norton-specific CPU and memory
usage
Lets you check the trust level of files
of the processes that are running on
your computer
In addition, you can also view details
such as file name, file path, file
version, and digital signature of a file.
Viewing the protection status of your computer
4
In the center of the window, click Settings in the
category pane that you want to explore. Your
options are:
19Getting started
Computer
Internet
Helps you secure the data on your
computer from viruses and other
threats
Helps you secure your system from
threats over the network
Viewing the protection status of your
computer
The main window acts as a security management
interface. You can access the main features and
monitor the performance of your computer from the
main window.
As you use your computer, the product monitors how
well your computer and activities are protected from
threats, risks, and damage.
The productdisplaysthe protection status forselected
w
items only.
To view the protection status of your computer
See “Starting Norton
AntiVirus” on page 15.
1
In the main window, next to an item, click the
information icon.
2
Optionally, do any of the following:
1 To ignore the status of an item that affects your
system's overallhealthevaluation, click Ignore.
1 To monitora security itemthathas beenignored,
click Monitor.
Getting started
20
About the Security Status indicator
About the Security Status indicator
The SecurityStatus Indicator summarizesyourcurrent
protection levels for different activities such as
emailing andWeb browsing. Itestimates a generallevel
of protection based on the security programs that are
installed on your computer. The Security Status
Indicator appears on the left side of the main window.
Responding to Security Status indicators
When your system encounters a threat or a risk, the
product displays the security status in the main
window. Whena status indicator displaysa status, you
can takeappropriate action toimprove your protection
status. Your protection is based on the programs that
are installed on your computer. To improve your
protection status,ensure that yourinstalled programs
are up to date.
The status indicator displays the following statuses:
Secure
Attention
At Risk
You can respond to the status indicators directly from
the main window.
Indicates that your computer
and activities are protected from
threats, risks, and damage
Indicates that your computer
and activities require attention
Take appropriate action to
improve your protection status.
Indicates that your computer
and activities are at risk
Take immediate action to
improve your protection status.
To respond to status indicators from the main window
4
In the main window, click Fix Now.
For more information
The product documentation helps you use Norton
AntiVirus. You can find theinformation thatyou need
on your computer and on the Symantec Web site.
Accessing Help
Help is available throughout your Symantec product.
Help provideslinks to informationthat assists youwith
the specifictasks that youwant to complete.The online
Help providesa guide to allof the product featuresand
tasks that you can complete.
To access Help
1
At the top of the main window, click Help &
Support.
2
In the drop-down menu, click Help.
3
In theHelp window,in the leftpane, click atab. Your
options are:
For more information
21Getting started
Displays Help by topicContents
Index
Search
You can print any Help topic.
To print a Help topic
1
In the Help window, click the Contents tab.
2
In the Contents list, select the topic that you want
to print, and then click Print.
Lists all keywords for the Help topics
in alphabetical order
Opens a search box in which you can
type a word or a phrase
Getting started
22
For more information
3
Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.
4
Click OK.
Accessing the user guide PDF
You can find the Norton AntiVirus User Guide on the
CD in PDF format. You must have Adobe® Reader®
installed on your computer to read the PDF.
If you purchased this product as a download, the PDF
w
and AdobeReader are notincluded.You must download
the PDFfrom the SymantecWebsite and AdobeReader
from the Adobe Web site.
To install Adobe Reader from the CD
1
Insert the CD into the CD-ROM drive.
2
In the window that appears, click Browse CD.
3
In the CD window, double-click the Manual folder.
4
If applicable, double-click the Adobe folder.
5
Double-click the program file.
6
Follow the on-screen instructions to select a folder
for Adobe Reader, and then complete the
installation.
After you install the Adobe Reader, you can read the
PDF from the CD.
To read the user guide PDF from the CD
1
Insert the CD into the CD-ROM drive.
2
In the window that appears, click Browse CD.
3
In the CD window, double-click the Manual folder.
4
Double-click the PDF.
You can also copythe user guide to yourcomputer and
read it from there.
To read the user guide that you copied to your computer
1
Go to the location into which you copied the PDF.
2
Double-click the PDF.
Accessing the Symantec Web site
You can access the Symantec Web site from your
product or from a browser.
To access the Symantec Web site in your browser
1
Open your Web browser.
2
Go to the following URL:
www.symantec.com
For more information
23Getting started
Getting started
24
For more information
Responding to emergencies
4
This chapter includes the following topics:
1 Using the Norton Recovery Tool if you cannot
install the product
Using the Norton Recovery Tool if you cannot install the product
If the installation of your product fails, you can use
The NortonRecovery Tool onyour product CDtocheck
your computer for risks that may prevent successful
installation.
To use the Norton Recovery Tool
1
Insert your product CD into the CD-ROM drive.
2
Exit all programs and restart your computer.
3
When you see the message, "Press any key to boot
the computer from CD or DVD", click Enter.
4
In the Norton Recovery Tool window, select your
language, and then click OK.
5
Type your Norton 2009 ProductKey, andthen click
I Agree to accept the License Agreement.
6
Click Start Scan.
7
After the scan is completed, remove the CD from
the CD-ROM drive and restart your computer.
Responding to emergencies
26
Using the Norton Recovery Tool if you cannot install the product
Downloading the Norton Recovery Tool
If the installation of your product fails, you can
download The Norton Recovery Tool.
Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.
To download the Norton Recovery Tool
1
Go to the following Web site:
www.norton.com/recoverytool
2
Follow the on-screen instructions.
Service and Support Solutions
About Support
If you have Norton 360, Norton Internet Security or
Norton AntiVirus,you can accessSupport through the
product after it is installed. See the section "One Click
Support" for more details.
For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section.
1 Self Help
1 Contact Support
Support offerings may vary based on the language or
w
product.
Following are some notes on other versions of
Symantec software:
1 Preinstalled (OEM) software - If you have a valid
subscription to a Norton product that came
pre-installed on your computer, your computer
manufacturer may be able to assist you with
support-related queries.
1 Software downloaded from a service provider - If
you downloaded your Norton product from your
service provider, please refer any product
activation, subscription, and payment queries to
your Internet service provider.
Service and Support Solutions
28
Self Help
One Click Support
Self Help
One Click Support lets you access support from within
your product and offers the tools that automatically
diagnose and resolve common issues. You can also
search for solutions or gain easy access to support by
phone, as well as free support by chat and email. To
access OneClickSupport, click Supportonthe product
interface.
The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:
1 Find helpwith your subscription,download,product
activation, or other nontechnical issues.
1 Search our knowledge base for help with technical
issues, such as installing, configuring, or
troubleshooting errorswith your Symantecproduct.
1 Find information about thelatest virus threats and
removal tools.
You can access the Symantec support Web site at:
www.symantec.com/globalsupport
Contact Support
In addition to usingour Self Help options, youcan also
contact a support representative by chat, email, or
phone.
Support offerings may vary based on the language or
w
product.
Support policy
Following is an overview of our support offerings:
29Service and Support Solutions
Chat
Email
Phone
Chat in real time with a
support representative.
For more complex technical
issues, chat offers the option
to allow a support
representative to connect
remotely to your computer
and resolve the problem for
you. Chat support is free,
with the exception of our
Virus and Spyware Solution
service.
Submit your question on our
Web site and receive a
response by email.
Email support has a slower
response time when
compared to chat or phone.
Email support is free.
Speak to a support
representative in real time.
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
Support policy
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
Service and Support Solutions
30
Keeping your subscription current
announcement. Technical information on these
products may still be available through the support
Web site at the following address:
www.symantec.com/globalsupport
Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:
www.symantec.com/supportpolicy
Keeping your subscription current
Subscription periodlengths vary bySymantec product.
To maintain uninterrupted protection, you must keep
your subscription up to date. If you do not renew your
subscription, you will be unable to obtain updates of
any kind and the software will no longer function.
When you run LiveUpdate near the end of your
subscription period,you are promptedtosubscribe for
a nominalcharge. Follow theinstructions on thescreen
to renew.
When you renew your subscription, the protection
updates and new product features are available
throughout the subscription period. Please note that
features may be added, modified, or removed during
this period.
Worldwide service and support
Support solutions vary by country. For the Symantec
and InternationalPartner locationsthat are outsideof
the United States, contact one of the service and
support offices that are listed in this section. You can
also go to the following Web site and select your
language:
www.symantec.com/globalsupport
Worldwide service and support
For each region, please check the Web site for the
appropriate phone number.
Contact informationRegion
31Service and Support Solutions
North America
Australia and New
Zealand
Europe, Middle
East, and Africa
Latin America
1 Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/norton/support/index.jsp
1 Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/norton/support/index.jsp
1 Symantec Ltd Consumer Services & Support
PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/norton/support/index.jsp
1 Symantec Brasil
Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil
1 Portuguese language support:
http://www.symantec.com/pt/br/norton/support/index.jsp
1 Spanish language support:
http://www.symantec.com/es/mx/norton/support/index.jsp
August 01, 2008
Service and Support Solutions
32
Club Symantec
Club Symantec
Join Club Symantec and sign up for your free monthly
newsletter to receive the latest security articles, tips,
and promotions!
For more information, go to the following URL and
select your country in the drop-down menu:
www.clubsymantec.com
Index
A
access
support 28
activation
alerts 16
phone 17
procedure 16
activation problems 17
Adobe Reader
installing 22
using to view PDF 22
C
CD-ROM
opening screen 14
starting installation 14
Club Symantec
security tips 32
computer
protection status 19
Contact
phone 28
support 28
H
Help
accessing 21
printing 21
I
installation
from CD 13
from downloaded copy 13
instructions 13
problems 14, 25–26
M
main window
Computer 19
features 17
Help 17
Help & Support 18
Internet 19
Leave Feedback 18
Network 18
Norton Account 18
options 17
Run Norton Insight 18
Security Status 18
Support 17
N
newsletter 32
Norton AntiVirus
icon 16
main window 17
starting 15
Index34
Norton Recovery Tool
downloading 26
O
One Click Support 28
P
phone activation 17
S
scans
Norton Recovery Tool 25
Security Status indicator
protection levels 20
responding 20
Subscription and account
information 23
Support
contact 27
self help 27
Support policy 29
Symantec Web site 23
accessing fromyourbrowser 23
Online Virus Encyclopedia 23
T
Technical Support
for Norton AntiVirus 23
from Symantec 23
troubleshooting
activation 17
U
User Guide PDF
on CD 22
opening 22
Quick Installation
Norton AntiVirus includes protection updates and new product
features as available throughout this renewable service period.
With this service you receive the right to use this product on one
computer or on the specified number of computers during the
service period, which begins upon initial installation. This
renewable service includes protection updates and new product
features as available throughout the service period, subject to
acceptance of the Symantec License Agreement included with
this product and available for review at:
www.symantec.com
Product features may be added, modified, or removed during the service period.
Before you begin, you should close all open programs on your computer and ensure
that you are connected to the Internet.
During installation, Microsoft messages may appear. Follow Microsoft’s on-screen
w
instructions before you continue the installation of Norton AntiVirus.
Installing Norton AntiVirus
You can install Norton AntiVirus from a CD or from a file that you download.
To install Norton AntiVirus
1 Do one of the following:
– If you install from a CD, insert the CD into the CD-ROM drive.
– If you downloaded your copy of Norton AntiVirus, double-click the file that
you downloaded.
2 In the opening panel, click Install Norton AntiVirus.
3 In the Norton AntiVirus installation page, enter the Product Key.
4 Click the Install Options link, review the options, and then click OK.
5 Click theUser License Agreement link, and read the agreement.
6 After you have read the agreement, click AGREE & INSTALL.
Copyright © 2008 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered
trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be tradmarks of their
respective owners.
PN: 14143385
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