Symantec Norton Antivirus - 2006 Instruction Manual

User Guide

PN: 10431268

Norton AntiVirus™ 2006 User Guide

Documentation version 12.0

Symantec, the Symantec logo, Norton Ghost, Norton GoBack, LiveUpdate, Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton Personal Firewall, Norton Protection Center, Norton SystemWorks, Symantec Security Check, and Symantec Security Response are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Windows is a trademark of Microsoft Corporation. Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any.

THE DO CUME NTATION IS P ROVIDED “AS IS” AND ALL EXPR ESS OR IMP LIED C ONDITIONS, R EPRESENTATION S AND WARRANTIES, INCLUDING ANY IMPLIE D WARRANTY OF ME RCHANTABILITY, FITNE SS FOR A PARTICULAR PURPOS E OR NON -INF RIN GEM ENT, ARE DI SCLAIM ED, EXCEPT TO TH E EXTENT THAT SUCH D ISCLAI MERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPO RATION SHALL NOT BE LIAB LE FOR INCID ENTAL OR CONSEQUE NTIAL DAMAGES IN C ONNEC TION WITH TH E FURN ISHI NG PER FORMANC E, OR US E OF THIS D OCUM ENTATION . THE INF ORMATION CONTAINE D IN THI S DOC UMENTATION IS SU BJECT TO CHANG E WITHOUT N OTICE.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

SYMANTEC SOFTWARE LICENSE AGREEMENT

Norton AntiVirus™ 2006

IMP ORTANT: P LEASE READ TH E TERMS AN D CON DITIONS O F THIS LIC ENSE AG REEM ENT CAREFU LLY BE FORE US ING THE S OFTWARE. SYMANTEC CORPORATION AND/OR ITS SUB SIDIARI ES (“SYMANTEC”) IS W ILLING TO LICE NSE TH E SOFTWARE TO YOU AS THE IND IVIDUAL, THE CO MPANY, OR THE LEGAL ENTITY THAT WI LL BE UTILIZING THE SOFTWARE (RE FEREN CED BELOW AS “YOU” OR “YOUR”) O NLY ON TH E CONDITI ON THAT YOU ACCEPT ALL O F THE TERMS OF TH IS LICE NSE AGRE EMENT. THI S IS A LEGAL AND ENFORCEAB LE CONTRACT B ETWEE N YOU AND SYMANTEC. BY O PENI NG THIS PACKAGE, BREAKI NG THE S EAL, CLIC KING TH E “ ACCEPT” OR “YES” B UTTON OR OTHERWIS E INDICATING ASSENT ELECTRONICALLY, OR LOADING TH E SOFTWARE, YOU AGRE E TO THE TERMS AND C ONDITIONS O F THIS AGREEMENT. IF YOU DO NOT AGREE TO THES E TERMS AN D CONDI TIONS, CL ICK THE “I DO NOT ACCEPT” OR “NO” BUTTON OR OTHERWIS E IND ICATE REFUSAL, MAKE NO FURTHER USE OF THE SOFTWARE, AND CONTACT SYMANTEC CU STOMER S ERVIC E FOR INFORMATION ON HOW TO OBTAIN A REF UND OF THE M ONEY YOU PAID FOR THE SOFTWARE (LES S SHIP PING, HAN DLING, AN D ANY APPL ICABLE TAXES EXCEPT I N CERTAIN STATES AN D COUNTR IES WHE RE SHIP PING, HANDLI NG, AND TAXES ARE REFUNDABLE) AT ANY TIME DUR ING TH E SIXTY (60) DAY PER IOD FOLLOWI NG THE DATE OF PURC HASE.

1. License:

The software and documentation that accompanies this license (collectively the “Software”) is the property of Symantec, or its licensors, and is protected by copyright law. While Symantec continues to own the Software, You will have certain rights to use the Software after Your acceptance of this license. This license governs any releases, revisions, or enhancements to the Software that Symantec may furnish to You. Except as may be modified by a Symantec license certificate, license coupon, or license key (each a “License Module”) that accompanies, precedes, or follows this license, Your rights and obligations with respect to the use of this Software are as follows.

You may:

A. use one copy of the Software on a single computer. If a License Module accompanies, precedes, or follows this license, You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module. Your License Module shall constitute proof of Your right to make such copies;

B. make one copy of the Software for archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for archival purposes;

C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can access the Software over that network;

D. after written notice to Symantec, transfer the Software on a permanent basis to another person or entity, provided that You retain no copies of the Software and the transferee agrees to the terms of this license; and

E. use the Software in accordance with any additional permitted uses set forth below.

You may not:

A. copy the printed documentation that accompanies the Software;

B. sublicense, rent, or lease any portion of the Software; reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source code of the Software, or create derivative works from the Software;

C. use the Software as part of a facility management, timesharing, service provider, or service bureau arrangement;

D. use a previous version or copy of the Software after You have received and installed a disk replacement set or an upgraded version. Upon upgrading the Software, all copies of the prior version must be destroyed;

E. use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version;

F. use, if You received the software distributed on media containing multiple Symantec products, any Symantec software on the media for which You have not received a permission in a License Module;

G. use the Software in any manner not authorized by this license; nor

H. use the Software in any manner that contradicts any additional restrictions set forth below.

2. Content Updates:

Certain Software utilize content that is updated from time to time (including but not limited to the following Software: antivirus software utilize updated virus definitions; antispam software utilize updated antispam rules; content filtering software utilize updated URL lists; some firewall software utilize updated firewall rules; and vulnerability assessment products utilize updated vulnerability data; these updates are collectively referred to as “Content Updates”). You shall have the right to obtain Content Updates for any period for which You have purchased maintenance, except for those Content Updates that Symantec elects to make available by separate paid subscription, or for any period for which You have otherwise separately acquired the right to obtain Content Updates. Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You ; provided, however, that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase, You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase. This License does not otherwise permit the licensee to obtain and use Content Updates.

3. Product Installation and Required Activation:

There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software. You agree that Symantec may use these measures to protect Symantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number

of computers. This License and the Software containing enforcement technology require activation as further set forth in the documentation. The Software will only operate for a finite period of time prior to Software activation by You. During activation, You will provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software. If You do not complete the activation within the finite period of time set forth in the documentation, or as prompted by the Software, the Software will cease to function until activation is complete, which will restore Software functionality. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, or as may be set forth in the documentation.

4. Sixty (60) Day Money Back Guarantee:

If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason, please contact Symantec Customer Service for a refund of the money You paid for the Software (less shipping, handling, and any applicable taxes except in certain states and countries where shipping, handling and taxes are refundable) at any time during the sixty (60) day period following the date of purchase.

5. Limited Warranty:

Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software. Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY APPLI CABLE LAW, THE ABOVE WARRANTY IS EXCLUSIVE AN D IN LIEU OF ALL OTHE R WARRANTIES, WHETHE R EXPRESS OR IMP LIED, I NCLU DING THE IM PLIE D

WARRANTIES OF MER CHANTABILITY, FITNE SS FOR A PARTICULAR P URPOSE, AN D NONINFRING EME NT OF INTE LLECTUAL PRO PERTY RIG HTS. THIS WARRANTY GIVE S YOU SPE CIF IC LEGAL RI GHTS. YOU MAY HAVE OTH ER RIGHTS, WHICH VARY FROM STATE TO STATE AN D COUNTRY TO COU NTRY.

software documentation are licensed to United States Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in this license agreement. Manufacturer is Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

6. Disclaimer of Damages:

SOM E STATES AND CO UNTRIE S, INCLU DING MEM BER COUNTRI ES OF TH E EUR OPEAN ECON OMIC AR EA, DO NOT ALLOW THE LIMI TATION OR EXC LUSIO N OF LIABILIT Y FOR INC IDENTAL OR CON SEQUE NTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLI CABLE LAW AND REGARDLESS OF WHETH ER ANY REM EDY SET FORTH HE REIN FAILS OF ITS ESSENTIAL P URPOSE, IN NO EVENT WI LL SYMANTEC OR ITS LICE NSORS BE LIABLE TO YOU FO R ANY SPE CIAL, CONSEQUE NTIAL, INDIRE CT, OR SIMILAR DAMAGES, INCLUDING ANY LOST P ROF ITS OR LOST DATA ARI SING OUT O F THE USE OR INABILITY TO USE TH E SOFTWARE EVEN IF SYMANTEC HAS BE EN ADVISED OF THE POSSIBI LITY OF S UCH DAMAGES .

IN NO CASE SHALL SYMANTEC’S O R ITS LICE NSORS’ LIABILITY EXCEED THE PURCHASE P RICE FOR THE S OFTWARE. The disclaimers and limitations set forth above will apply regardless of whether You accept the Software.

7. U.S. Government Restricted Rights:

RESTR ICTED R IGHTS LE GEN D. All Symantec products and documentation are commercial in nature. The software and software documentation are “Commercial Items,” as that term is defined in 48 C.F.R. section 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are defined in 48 C.F.R. section 252.227-7014(a)(5) and 48 C.F.R. section 252.227-7014(a)(1), and used in 48 C.F.R. section 12.212 and 48 C.F.R. section

227.7202, as applicable. Consistent with 48 C.F.R. section 12.212, 48 C.F.R. section

252.227-7015, 48 C.F.R. section 227.7202 through 227.7202-4, 48 C.F.R. section

52.227-14, and other relevant sections of the Code of Federal Regulations, as applicable, Symantec's computer software and computer

8. Export Regulation:

Certain Symantec products are subject to export controls by the U.S. Department of Commerce (DOC), under the Export Administration Regulations (EAR) (see www.bxa.doc.gov). Violation of U.S. law is strictly prohibited. You agree to comply with the requirements of the EAR and all applicable international, national, state, regional and local laws, and regulations, including any applicable import and use restrictions. Symantec products are currently prohibited for export or re-export to Cuba, North Korea, Iran, Iraq, Libya, Syria and Sudan or to any country subject to applicable trade sanctions. You agree not to export, or re-export, directly or indirectly, any product to any country outlined in the EAR, nor to any person or entity on the DOC Denied Persons, Entities and Unverified Lists, the U.S. Department of State’s Debarred List, or on the U.S. Department of Treasury's lists of Specially Designated Nationals, Specially Designated Narcotics Traffickers, or Specially Designated Terrorists. Furthermore, You agree not to export, or re-export, Symantec products to any military entity not approved under the EAR, or to any other entity for any military purpose, nor will You sell any Symantec product for use in connection with chemical, biological, or nuclear weapons or missiles capable of delivering such weapons.

9. General:

If You are located in North America or Latin America, this Agreement will be governed by the laws of the State of California, United States of America. Otherwise, this Agreement will be governed by the laws of England and Wales. This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and: (i) supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevails over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties. This Agreement shall

terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software. The disclaimers of warranties and damages and limitations on liability shall survive termination. Software and documentation is delivered Ex Works California, U.S.A. or Dublin, Ireland respectively (ICC INCOTERM S 2000). This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed by both You and Symantec. Should You have any questions concerning this Agreement, or if You desire to contact Symantec for any reason, please write to: (i) Symantec Customer Service, 555 International Way, Springfield, OR 97477, U.S.A., (ii ) Symantec Consumer Support, PO Box 5689, Dublin 15, Ireland, or (iii) Symantec Customer Service, 1 Julius Ave, North Ryde, NSW 2113, Australia.

10. Additional Uses and Restrictions:

A. In the event this Software contains the Norton Protection Center component, any disclaimer of damages herein shall apply to such component.

B. In the event this Software contains technology capable of removing security risks, certain security risks will be automatically removed upon detection.

Chapter 1 Installation

Before you begin . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. .. .. . 9

Installing Norton AntiVirus . . . .. .. .. .. . .. .. .. .. .. .. .. . 9

Configuring Norton AntiVirus . . . .. .. .. .. . .. .. .. .. .. 11

If the opening screen does not appear . . .. .. .. .. .. . 13

Chapter 2 Getting started

Starting Norton AntiVirus . . . .. .. .. .. . .. .. .. .. .. .. .. . 15

Activating your product . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. 16

Exploring the main window . . . .. .. .. .. . .. .. .. .. .. .. . 18

Checking your protection while you work .. . . .. .. . 19

Responding to Norton Protection Center

messages . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. .. .. .. .. . . 22

For more information .. . . .. .. .. .. .. .. .. .. .. .. .. .. . .. . 23

Chapter 3 Responding to emergencies

If your product won’t install . . . .. .. .. .. .. .. .. .. .. . .. . 27

If you suspect that your computer is infected with

a virus . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. . 28

Service and support solutions

Index

Contents8

Installation

This chapter includes the following topics:

1 Before you begin

1 Installing Norton AntiVirus

1 Configuring Norton AntiVirus

1 If the opening screen does not appear

Before you begin

Before you begin, close all open programs on your computer. Other open programs may interfere with installation.

If you have other antivirus programs installed on your computer, a panel appears to help you remove them. To remove these programs, follow the instructions in the panel.

Installing Norton AntiVirus

You can install Norton AntiVirus from a CD or from a file that you download.

Before you begin, close all open programs on your computer.

Installation

Installing Norton AntiVirus

See “If the opening

screen does not appear” on page 13.

To install Norton AntiVirus

Do one of the following:

If you are installing from a CD, insert the CD into the CD-ROM drive.

1 If you downloaded your copy of Norton AntiVirus,

double-click the file that you downloaded, and then skip to Step 4.

In the opening panel, click Install Norton AntiVirus to begin the installation.

In the Welcome panel, click Next. The preinstall scan begins automatically. This scan will attempt to repair any viruses or problems on your computer, and will take a few minutes.

If the Active Applications Detected panel appears, close all open programs, and then click Start Scan.

Once the scan begins, you can do one of the following:

If you want to stop the scan, click Stop Scan.

When the scan is finished, click View Details to view the results of the scan, and then click OK.

If the details panel lists any viruses that it did not repair, these items will be quarantined. You can delete them from your computer after you complete the installation and configuration.

Read the License Agreement, click I accept the License Agreement, and then type your product key

if prompted. If you do not accept the License Agreement, you cannot continue the installation.

Click Next.

In the Select the destination folder panel, accept the default or select the folder where you want to install Norton AntiVirus.

Click Next. The Installation Progress panel tracks the progress of the installation. This will take a few minutes.

Configuring Norton AntiVirus

Click Finish to restart your computer.

Your computer is not protected until it restarts and you complete the configuration.

After your computer restarts, wait for the Norton AntiVirus window to open on your desktop before you continue. This may take several minutes.

Configuring Norton AntiVirus

You must be online to configure this product.

During configuration, you can activate and register this product, scan your computer for risks, and receive the latest virus protection.

If you choose not to register at this time, or if you have any

difficulty with registration, you can register on the Symantec Web site. On the Internet, go to the following URL:

www.symantec.com

To configure Norton AntiVirus

In the opening configuration panel, click Next.

In the Activation panel, ensure that you are connected to the Internet, and then click Next. Activation may take several minutes.

In the Activation Complete panel, review your subscription information, and then click Print to print your product key. You will need this product key if you want to install this product on a new computer.

Click Next. Connection may take several minutes.

11Installation

+ 24 hidden pages