Symantec Norton Antivirus - 2006 Instruction Manual

User Guide

PN: 10431268

Norton AntiVirus™ 2006 User Guide

Documentation version 12.0

Copyright © 2005 Symantec Corporation. All rights reserved.

Symantec, the Symantec logo, Norton Ghost, Norton GoBack, LiveUpdate,
Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton
Personal Firewall, Norton Protection Center, Norton SystemWorks,
Symantec Security Check, and Symantec Security Response are
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affiliates in the U.S. and other countries. Windows is a trademark of
Microsoft Corporation. Other names may be trademarks of their
respective owners.

The product described in this document is distributed under licenses
restricting its use, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any form
by any means without prior written authorization of Symantec
Corporation and its licensors, if any.

THE DO CUME NTATION IS P ROVIDED “AS IS” AND ALL EXPR ESS OR
IMP LIED C ONDITIONS, R EPRESENTATION S AND WARRANTIES,
INCLUDING ANY IMPLIE D WARRANTY OF ME RCHANTABILITY,
FITNE SS FOR A PARTICULAR PURPOS E OR NON -INF RIN GEM ENT,
ARE DI SCLAIM ED, EXCEPT TO TH E EXTENT THAT SUCH D ISCLAI MERS
ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPO RATION
SHALL NOT BE LIAB LE FOR INCID ENTAL OR CONSEQUE NTIAL
DAMAGES IN C ONNEC TION WITH TH E FURN ISHI NG PER FORMANC E,
OR US E OF THIS D OCUM ENTATION . THE INF ORMATION CONTAINE D
IN THI S DOC UMENTATION IS SU BJECT TO CHANG E WITHOUT N OTICE.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

SYMANTEC SOFTWARE LICENSE AGREEMENT

Norton AntiVirus™ 2006

IMP ORTANT: P LEASE READ TH E TERMS AN D
CON DITIONS O F THIS LIC ENSE AG REEM ENT
CAREFU LLY BE FORE US ING THE S OFTWARE.
SYMANTEC CORPORATION AND/OR ITS
SUB SIDIARI ES (“SYMANTEC”) IS W ILLING TO
LICE NSE TH E SOFTWARE TO YOU AS THE
IND IVIDUAL, THE CO MPANY, OR THE LEGAL
ENTITY THAT WI LL BE UTILIZING THE
SOFTWARE (RE FEREN CED BELOW AS “YOU”
OR “YOUR”) O NLY ON TH E CONDITI ON THAT
YOU ACCEPT ALL O F THE TERMS OF TH IS
LICE NSE AGRE EMENT. THI S IS A LEGAL AND
ENFORCEAB LE CONTRACT B ETWEE N YOU
AND SYMANTEC. BY O PENI NG THIS PACKAGE,
BREAKI NG THE S EAL, CLIC KING TH E
“ ACCEPT” OR “YES” B UTTON OR OTHERWIS E
INDICATING ASSENT ELECTRONICALLY, OR
LOADING TH E SOFTWARE, YOU AGRE E TO
THE TERMS AND C ONDITIONS O F THIS
AGREEMENT. IF YOU DO NOT AGREE TO
THES E TERMS AN D CONDI TIONS, CL ICK THE
“I DO NOT ACCEPT” OR “NO” BUTTON OR
OTHERWIS E IND ICATE REFUSAL, MAKE NO
FURTHER USE OF THE SOFTWARE, AND
CONTACT SYMANTEC CU STOMER S ERVIC E
FOR INFORMATION ON HOW TO OBTAIN A
REF UND OF THE M ONEY YOU PAID FOR THE
SOFTWARE (LES S SHIP PING, HAN DLING, AN D
ANY APPL ICABLE TAXES EXCEPT I N CERTAIN
STATES AN D COUNTR IES WHE RE SHIP PING,
HANDLI NG, AND TAXES ARE REFUNDABLE)
AT ANY TIME DUR ING TH E SIXTY (60) DAY
PER IOD FOLLOWI NG THE DATE OF PURC HASE.

1. License:

The software and documentation that
accompanies this license (collectively the
“Software”) is the property of Symantec, or its
licensors, and is protected by copyright law.
While Symantec continues to own the Software,
You will have certain rights to use the Software
after Your acceptance of this license. This
license governs any releases, revisions, or
enhancements to the Software that Symantec
may furnish to You. Except as may be modified
by a Symantec license certificate, license
coupon, or license key (each a “License
Module”) that accompanies, precedes, or follows
this license, Your rights and obligations with
respect to the use of this Software are as follows.

You may:

A. use one copy of the Software on a single
computer. If a License Module accompanies,
precedes, or follows this license, You may make
the number of copies of the Software licensed
to You by Symantec as provided in Your License
Module. Your License Module shall constitute
proof of Your right to make such copies;

B. make one copy of the Software for archival
purposes, or copy the Software onto the hard
disk of Your computer and retain the original
for archival purposes;

C. use the Software on a network, provided that
You have a licensed copy of the Software for
each computer that can access the Software over
that network;

D. after written notice to Symantec, transfer the
Software on a permanent basis to another
person or entity, provided that You retain no
copies of the Software and the transferee agrees
to the terms of this license; and

E. use the Software in accordance with any
additional permitted uses set forth below.

You may not:

A. copy the printed documentation that
accompanies the Software;

B. sublicense, rent, or lease any portion of the
Software; reverse engineer, decompile,
disassemble, modify, translate, make any
attempt to discover the source code of the
Software, or create derivative works from the
Software;

C. use the Software as part of a facility
management, timesharing, service provider, or
service bureau arrangement;

D. use a previous version or copy of the Software
after You have received and installed a disk
replacement set or an upgraded version. Upon
upgrading the Software, all copies of the prior
version must be destroyed;

E. use a later version of the Software than is
provided herewith unless You have purchased
upgrade insurance or have otherwise separately
acquired the right to use such later version;

F. use, if You received the software distributed
on media containing multiple Symantec
products, any Symantec software on the media
for which You have not received a permission
in a License Module;

G. use the Software in any manner not
authorized by this license; nor

H. use the Software in any manner that
contradicts any additional restrictions set forth
below.

2. Content Updates:

Certain Software utilize content that is updated
from time to time (including but not limited to
the following Software: antivirus software utilize
updated virus definitions; antispam software
utilize updated antispam rules; content filtering
software utilize updated URL lists; some firewall
software utilize updated firewall rules; and
vulnerability assessment products utilize
updated vulnerability data; these updates are
collectively referred to as “Content Updates”).
You shall have the right to obtain Content
Updates for any period for which You have
purchased maintenance, except for those
Content Updates that Symantec elects to make
available by separate paid subscription, or for
any period for which You have otherwise
separately acquired the right to obtain Content
Updates. Symantec reserves the right to
designate specified Content Updates as
requiring purchase of a separate subscription
at any time and without notice to You ; provided,
however, that if You purchase maintenance
hereunder that includes particular Content
Updates on the date of purchase, You will not
have to pay an additional fee to continue
receiving such Content Updates through the
term of such maintenance even if Symantec
designates such Content Updates as requiring
separate purchase. This License does not
otherwise permit the licensee to obtain and use
Content Updates.

3. Product Installation and
Required Activation:

There are technological measures in this
Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install and
uninstall the Software on a computer to not more
than a finite number of times for a finite number

of computers. This License and the Software
containing enforcement technology require
activation as further set forth in the
documentation. The Software will only operate
for a finite period of time prior to Software
activation by You. During activation, You will
provide Your unique product key accompanying
the Software and computer configuration in the
form of an alphanumeric code over the Internet
to verify the authenticity of the Software. If You
do not complete the activation within the finite
period of time set forth in the documentation,
or as prompted by the Software, the Software
will cease to function until activation is
complete, which will restore Software
functionality. In the event that You are not able
to activate the Software over the Internet, or
through any other method specified during the
activation process, You may contact Symantec
Customer Support using the information
provided by Symantec during activation, or as
may be set forth in the documentation.

4. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy of
the Software and are not completely satisfied
with it for any reason, please contact Symantec
Customer Service for a refund of the money You
paid for the Software (less shipping, handling,
and any applicable taxes except in certain states
and countries where shipping, handling and
taxes are refundable) at any time during the
sixty (60) day period following the date of
purchase.

5. Limited Warranty:

Symantec warrants that the media on which the
Software is distributed will be free from defects
for a period of sixty (60) days from the date of
delivery of the Software to You. Your sole
remedy in the event of a breach of this warranty
will be that Symantec will, at its option, replace
any defective media returned to Symantec
within the warranty period or refund the money
You paid for the Software. Symantec does not
warrant that the Software will meet Your
requirements or that operation of the Software
will be uninterrupted or that the Software will
be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY
APPLI CABLE LAW, THE ABOVE WARRANTY
IS EXCLUSIVE AN D IN LIEU OF ALL OTHE R
WARRANTIES, WHETHE R EXPRESS OR
IMP LIED, I NCLU DING THE IM PLIE D

WARRANTIES OF MER CHANTABILITY,
FITNE SS FOR A PARTICULAR P URPOSE, AN D
NONINFRING EME NT OF INTE LLECTUAL
PRO PERTY RIG HTS. THIS WARRANTY GIVE S
YOU SPE CIF IC LEGAL RI GHTS. YOU MAY
HAVE OTH ER RIGHTS, WHICH VARY FROM
STATE TO STATE AN D COUNTRY TO COU NTRY.

software documentation are licensed to United
States Government end users with only those
rights as granted to all other end users,
according to the terms and conditions contained
in this license agreement. Manufacturer is
Symantec Corporation, 20330 Stevens Creek
Blvd., Cupertino, CA 95014.

6. Disclaimer of Damages:

SOM E STATES AND CO UNTRIE S, INCLU DING
MEM BER COUNTRI ES OF TH E EUR OPEAN
ECON OMIC AR EA, DO NOT ALLOW THE
LIMI TATION OR EXC LUSIO N OF LIABILIT Y FOR
INC IDENTAL OR CON SEQUE NTIAL DAMAGES,
SO THE BELOW LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY
APPLI CABLE LAW AND REGARDLESS OF
WHETH ER ANY REM EDY SET FORTH HE REIN
FAILS OF ITS ESSENTIAL P URPOSE, IN NO
EVENT WI LL SYMANTEC OR ITS LICE NSORS
BE LIABLE TO YOU FO R ANY SPE CIAL,
CONSEQUE NTIAL, INDIRE CT, OR SIMILAR
DAMAGES, INCLUDING ANY LOST P ROF ITS
OR LOST DATA ARI SING OUT O F THE USE OR
INABILITY TO USE TH E SOFTWARE EVEN IF
SYMANTEC HAS BE EN ADVISED OF THE
POSSIBI LITY OF S UCH DAMAGES .

IN NO CASE SHALL SYMANTEC’S O R ITS
LICE NSORS’ LIABILITY EXCEED THE
PURCHASE P RICE FOR THE S OFTWARE. The
disclaimers and limitations set forth above will
apply regardless of whether You accept the
Software.

7. U.S. Government Restricted
Rights:

RESTR ICTED R IGHTS LE GEN D. All Symantec
products and documentation are commercial in
nature. The software and software
documentation are “Commercial Items,” as that
term is defined in 48 C.F.R. section 2.101,
consisting of “Commercial Computer Software”
and “Commercial Computer Software
Documentation,” as such terms are defined in
48 C.F.R. section 252.227-7014(a)(5) and 48
C.F.R. section 252.227-7014(a)(1), and used in
48 C.F.R. section 12.212 and 48 C.F.R. section

227.7202, as applicable. Consistent with 48
C.F.R. section 12.212, 48 C.F.R. section

252.227-7015, 48 C.F.R. section 227.7202
through 227.7202-4, 48 C.F.R. section

52.227-14, and other relevant sections of the
Code of Federal Regulations, as applicable,
Symantec's computer software and computer

8. Export Regulation:

Certain Symantec products are subject to export
controls by the U.S. Department of Commerce
(DOC), under the Export Administration
Regulations (EAR) (see www.bxa.doc.gov).
Violation of U.S. law is strictly prohibited. You
agree to comply with the requirements of the
EAR and all applicable international, national,
state, regional and local laws, and regulations,
including any applicable import and use
restrictions. Symantec products are currently
prohibited for export or re-export to Cuba, North
Korea, Iran, Iraq, Libya, Syria and Sudan or to
any country subject to applicable trade
sanctions. You agree not to export, or re-export,
directly or indirectly, any product to any country
outlined in the EAR, nor to any person or entity
on the DOC Denied Persons, Entities and
Unverified Lists, the U.S. Department of State’s
Debarred List, or on the U.S. Department of
Treasury's lists of Specially Designated
Nationals, Specially Designated Narcotics
Traffickers, or Specially Designated Terrorists.
Furthermore, You agree not to export, or
re-export, Symantec products to any military
entity not approved under the EAR, or to any
other entity for any military purpose, nor will
You sell any Symantec product for use in
connection with chemical, biological, or nuclear
weapons or missiles capable of delivering such
weapons.

9. General:

If You are located in North America or Latin
America, this Agreement will be governed by
the laws of the State of California, United States
of America. Otherwise, this Agreement will be
governed by the laws of England and Wales.
This Agreement and any related License Module
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting or
additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. This Agreement shall

terminate upon Your breach of any term
contained herein and You shall cease use of and
destroy all copies of the Software. The
disclaimers of warranties and damages and
limitations on liability shall survive termination.
Software and documentation is delivered Ex
Works California, U.S.A. or Dublin, Ireland
respectively (ICC INCOTERM S 2000). This
Agreement may only be modified by a License
Module that accompanies this license or by a
written document that has been signed by both
You and Symantec. Should You have any
questions concerning this Agreement, or if You
desire to contact Symantec for any reason,
please write to: (i) Symantec Customer Service,
555 International Way, Springfield, OR 97477,
U.S.A., (ii ) Symantec Consumer Support, PO Box
5689, Dublin 15, Ireland, or (iii) Symantec
Customer Service, 1 Julius Ave, North Ryde,
NSW 2113, Australia.

10. Additional Uses and
Restrictions:

A. In the event this Software contains the Norton
Protection Center component, any disclaimer
of damages herein shall apply to such
component.

B. In the event this Software contains technology
capable of removing security risks, certain
security risks will be automatically removed
upon detection.

Contents

Chapter 1 Installation

Before you begin . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. .. .. . 9

Installing Norton AntiVirus . . . .. .. .. .. . .. .. .. .. .. .. .. . 9

Configuring Norton AntiVirus . . . .. .. .. .. . .. .. .. .. .. 11

If the opening screen does not appear . . .. .. .. .. .. . 13

Chapter 2 Getting started

Starting Norton AntiVirus . . . .. .. .. .. . .. .. .. .. .. .. .. . 15

Activating your product . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. 16

Exploring the main window . . . .. .. .. .. . .. .. .. .. .. .. . 18

Checking your protection while you work .. . . .. .. . 19

Responding to Norton Protection Center

messages . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. .. .. .. .. . . 22

For more information .. . . .. .. .. .. .. .. .. .. .. .. .. .. . .. . 23

Chapter 3 Responding to emergencies

If your product won’t install . . . .. .. .. .. .. .. .. .. .. . .. . 27

If you suspect that your computer is infected with

a virus . . . .. .. .. .. . .. .. .. .. .. .. .. .. .. .. .. .. .. . .. .. . 28

Service and support solutions

Index

Contents8

Installation

This chapter includes the following topics:

1 Before you begin

1 Installing Norton AntiVirus

1 Configuring Norton AntiVirus

1 If the opening screen does not appear

Before you begin

Before you begin, close all open programs on your
computer. Other open programs may interfere with
installation.

If you have other antivirus programs installed on your
computer, a panel appears to help you remove them. To
remove these programs, follow the instructions in the
panel.

1

Installing Norton AntiVirus

You can install Norton AntiVirus from a CD or from a file
that you download.

Before you begin, close all open programs on your
computer.

Installation

10

Installing Norton AntiVirus

See “If the opening

screen does not
appear” on page 13.

w

To install Norton AntiVirus

1

Do one of the following:

1

If you are installing from a CD, insert the CD into
the CD-ROM drive.

1 If you downloaded your copy of Norton AntiVirus,

double-click the file that you downloaded, and then
skip to Step 4.

2

In the opening panel, click Install Norton AntiVirus
to begin the installation.

3

In the Welcome panel, click Next.
The preinstall scan begins automatically. This scan will
attempt to repair any viruses or problems on your
computer, and will take a few minutes.

If the Active Applications Detected panel appears, close
all open programs, and then click Start Scan.

Once the scan begins, you can do one of the following:

1

If you want to stop the scan, click Stop Scan.

1

When the scan is finished, click View Details to
view the results of the scan, and then click OK.

If the details panel lists any viruses that it did not
repair, these items will be quarantined. You can
delete them from your computer after you complete
the installation and configuration.

4

Read the License Agreement, click I accept the
License Agreement, and then type your product key

if prompted.
If you do not accept the License Agreement, you cannot
continue the installation.

5

Click Next.

6

In the Select the destination folder panel, accept the
default or select the folder where you want to install
Norton AntiVirus.

7

Click Next.
The Installation Progress panel tracks the progress of
the installation. This will take a few minutes.

Configuring Norton AntiVirus

8

Click Finish to restart your computer.

w

Your computer is not protected until it restarts and you
complete the configuration.

After your computer restarts, wait for the Norton
AntiVirus window to open on your desktop before you
continue. This may take several minutes.

Configuring Norton AntiVirus

You must be online to configure this product.

During configuration, you can activate and register this
product, scan your computer for risks, and receive the
latest virus protection.

If you choose not to register at this time, or if you have any

w

difficulty with registration, you can register on the
Symantec Web site. On the Internet, go to the following
URL:

www.symantec.com

To configure Norton AntiVirus

1

In the opening configuration panel, click Next.

2

In the Activation panel, ensure that you are connected
to the Internet, and then click Next.
Activation may take several minutes.

3

In the Activation Complete panel, review your
subscription information, and then click Print to print
your product key.
You will need this product key if you want to install
this product on a new computer.

4

Click Next.
Connection may take several minutes.

11Installation