Symantec Norton Antivirus - 2005 Instruction Manual
User’s Guide
Norton AntiVirus™ User’s Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 11.0
PN: 10283763
Copyright Notice
Copyright ©2004 Symantec Corporation.
All Rights Reserved.
Any technical documentation that is made available by Symantec
Corporation is the copyrighted work of Symantec Corporation and is
owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to
you AS-IS and Symantec Corporation makes no warranty as to its
accuracy or use. Any use of the technical documentation or the
information contained therein is at the risk of the user. Documentation
may include technical or other inaccuracies or typographical errors.
Symantec reserves the right to make changes without prior notice.
No part of this publication may be copied without the express written
permission of Symantec Corporation, 20330 Stevens Creek Blvd.,
Cupertino, CA 95014.
Trademarks
Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are
U.S. registered trademarks of Symantec Corporation. Norton Internet
Worm Protection is a trademark of Symantec Corporation.
Microsoft, MSN, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation. AOL and CompuServe are
registered trademarks of America Online, Inc. Pentium is a registered
trademark of Intel Corporation. Yahoo! is a registered trademark of
Yahoo! Inc.
Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.
Printed in the United States of America.
10987654321
Contents
Chapter 1 Installation
System requirements ......................................................... 5
Before installation ............................................................... 8
Install Norton AntiVirus .................................................... 9
After installation ................................................................11
For more information .......................................................13
Chapter 2 Feature summary
Virus and threat protection features ............................18
Norton Internet Worm Protection features .................20
Chapter 3 Getting started
Start Norton AntiVirus .....................................................24
About the main window ...................................................25
Activate your product .......................................................28
Turn off Auto-Protect temporarily .................................30
Chapter 4 Responding to emergencies
What to do if a virus is found .........................................34
If Norton AntiVirus cannot repair a file ......................35
Look up viruses on the Symantec Web site ................36
If your computer won’t start ...........................................37
If your product won’t install ...........................................38
Create Emergency Disks .................................................39
If you need to use Emergency Disks ............................40
Contents4
Chapter 5 Frequently asked questions
Explore the Symantec service and support
Web site ......................................................................41
How can I find the version number? ............................41
If you need to uninstall ....................................................42
Troubleshoot virus and threat protection ....................43
Troubleshoot LiveUpdate .................................................47
Service and support solutions
Index
Installation
Before installing Norton AntiVirus, take a moment to
review the system requirements.
If you have difficulties installing Norton AntiVirus, see
“If your product won’t install” on page 38.
System requirements
To use Norton AntiVirus, your computer must have one
of the following Windows operating systems:
1 Windows 98/Me
1 Windows 2000
1 Windows XP
Home or Professional Editions
Installation of Norton AntiVirus is not supported on NEC
PC98, Windows 95/NT 4.x, Macintosh, Linux, or server
versions of Windows 2000/2003/XP computers.
w If you are planning to upgrade your Windows operating
system from Windows 98/Me to Windows 2000/XP, you
must uninstall Norton AntiVirus first and then reinstall
after the upgrade is complete.
1
Installation
6
System requirements
Your computer must also meet the following minimum
requirements.
Operating system Requirements
Windows 98 1 133-MHz processor
1 64 MB of RAM
1 90 MB of available hard disk
space
1 CD-ROM or DVD-ROM drive
1 VGA video
1 Internet Explorer 5.5 or later
Windows Me 1 150-MHz processor
1 64 MB of RAM
1 90 MB of available hard disk
space
1 CD-ROM or DVD-ROM drive
1 VGA video
1 Internet Explorer 5.5 or later
Windows 2000
Professional
Edition
1 133-MHz or higher processor
1 64 MB of RAM
1 125 MB of available hard disk
space
1 CD-ROM or DVD-ROM drive
1 Internet Explorer 5.5 or later
Windows XP
Editions
1 300-MHz or higher processor
1 128 MB of RAM
1 125 MB of available hard disk
space
1 CD-ROM or DVD-ROM drive
1 Internet Explorer 6.0
w If you are installing on Windows 2000/XP, you must
install with administrator privileges.
Supported email clients
Email scanning is supported for any POP3-compatible
and SMTP-compatible email client including:
1 Microsoft Outlook Express version 4, 5, 6
1 Microsoft Outlook 97/98/2000/XP/2003
1 Netscape Messenger version 4, Netscape Mail version
4, 6, 7
1 Eudora Light version 3, Eudora Pro version 4, Eudora
5, Eudora 6.0, Eudora 6.0J
1 Pegasus 3
1 IncrediMail XE
1 Becky! Internet Mail 1.x, 2.0
1 AL-Mail32 1.11
1 Datula 1.x
1 PostPet 2.1, 2.06, 3.0
Unsupported email programs
Norton AntiVirus does not support the following email
clients:
1 IMAP
1 AOL
1 POP3s with Secure Sockets Layer (SSL)
1 Web-based email such as Hotmail and Yahoo! Mail
1 Lotus Notes
System requirements
Installation
7
About encrypted email connections
Norton AntiVirus does not support email connections
that use Secure Sockets Layer (SSL). SSL is a Netscape
protocol that is designed to provide secure
communications on the Internet. If you use an SSL
connection, you are not protected by Norton AntiVirus.
To send email messages through SSL connections, turn
off incoming and outgoing email protection in Norton
AntiVirus.
Installation
8
Before installation
To send email messages through an SSL connection
1 In the main window, click Options.
If a menu appears, click Norton AntiVirus.
w If you set a password for Options, Norton AntiVirus
asks you for the password before you can continue.
2 In the Options window, click Email.
3 Click OK.
4 Uncheck Scan incoming Email (recommended).
5 Uncheck Scan outgoing Email (recommended).
6 Resend your email message.
Supported instant messenger programs
The following instant messenger programs are
supported:
1 AOL Instant Messenger, version 4.7 or later
1 Yahoo! Messenger, version 5.0 or later
1 Windows Messenger, versions 4.7 or later
1 MSN Instant Messenger, versions 4.6, 4.7, 6.0 or
later. Version 5.0 is not supported.
Before installation
See “Create
Emergency Disks”
on page 39.
Before you install Norton AntiVirus, you must prepare
your computer. If your computer cannot start from a CD,
create Emergency Disks.
Prepare your computer
If you have an earlier version of Norton AntiVirus, the
new version automatically removes the earlier version. If
your version is earlier than 2003, you must uninstall it
before installing the new version.
If you have Norton AntiVirus 2004, Norton AntiVirus
2004 Professional, Norton AntiVirus 2003, or Norton
AntiVirus 2003 Professional, you can transfer your
existing option settings to the new version of the product.
Before you install Norton AntiVirus, do the following:
1 If you have any other antivirus programs on your
computer, you must uninstall them and restart your
computer before installing Norton AntiVirus.
To uninstall other antivirus programs, see the user
documentation that came with each program.
1 Close all other Windows programs before installing
Norton AntiVirus, including those programs that are
displayed in the Windows system tray.
Install Norton AntiVirus
You can install Norton AntiVirus from the CD or from the
file that you downloaded.
To install Norton AntiVirus
See “If the opening
screen does not
appear” on
page 10.
1 Do one of the following:
2 If you are installing from a CD, insert the CD into
the CD-ROM drive.
2 If you downloaded your copy of Norton AntiVirus,
double-click the file that you downloaded, and then
click Install.
2 In the Norton AntiVirus 2005 Setup window, click
Next to begin the installation.
3 Read the License Agreement, and then click I accept
the License Agreement.
If you decline, you cannot continue with the
installation.
4 If prompted, type the product key.
5 Click Next.
6 In the Pre-Install Scanner window, click Start Scan to
scan your computer before installing Norton
AntiVirus. If an infection is detected in an active
program, Norton AntiVirus may shut it down. Save all
your data before you begin.
Install Norton AntiVirus
Installation
9
Installation
10
Install Norton AntiVirus
7 Do one of the following:
2 If you want to end the scan, click Stop Scan.
2 If a virus is detected, for each file that you want to
delete, click Delete.
8 If you want to see the results of the scan, click View
Details, and then OK to exit.
9 Click Next.
10 Select a folder into which you want to install Norton
AntiVirus.
If you are running Windows 98/98/Me, ensure the
folder’s drive has 90 MB of available hard disk space.
If you are installing on Windows 2000/XP, ensure you
have 125 MB of available hard disk space.
11 Click Next.
The Installation Progress window tracks the progress
of the install, and displays the components that are
necessary to run Norton AntiVirus.
See “After
installation” on
page 11.
12 Click Restart Windows Now (recommended) to
complete the installation.
13 Click Finish.
If the opening screen does not appear
Sometimes a computer’s CD-ROM drive does not
automatically run a CD.
To start the installation from the CD
1 On your desktop, double-click My Computer.
2 In the My Computer window, double-click the icon for
your CD-ROM drive.
3 In the list of files, double-click Cdstart.exe.
After installation
Should Norton AntiVirus prompt you to restart your
computer, do so, and when Windows loads, the
Configuration Wizard will appear. Otherwise, the
Configuration Wizard appears after you install Norton
AntiVirus.
Use the Configuration Wizard
The Configuration Wizard lets you activate and register
Norton AntiVirus, launches LiveUpdate and a full system
scan, and then schedules a weekly scan of your
computer. You must be online to activate your product.
w If you choose not to register the software using the
Configuration Wizard, or if registration fails for some
reason, you can register by using the Product
Registration option on the Help & Support menu in
Norton AntiVirus or by visiting the Symantec Web site at
www.symantec.com.
To use the Configuration Wizard
1 In the opening Configuration Wizard’s window, click
Next.
2 In the Product Activation window, click Activate and
register your product now (recommended).
3 Click Next.
4 In the first Registration window, in the drop-down list,
select the Country/Region from which you are
registering.
5 If you would like information from Symantec about
Norton AntiVirus, check the method by which you
want to receive that information, type your email
address, phone number, and then click Next.
6 Check the box if you want to receive postal mail from
Symantec.
7 Type your name and address, and then click Next.
8 In the Activation window, verify that you are
connected to the Internet, and then click Next.
Installation
After installation
11
Installation
12
After installation
9 In the Activation Complete window, click Print key
to print a copy of the product key for your records,
then click Next.
10 Review the subscription information, and then click
Next.
11 If the Security window appears, Symantec
recommends that you leave the default option
checked and continue using Norton AntiVirus to
protect your computer.
12 Click Next.
Norton AntiVirus automatically performs the
following post-installation tasks:
Run LiveUpdate Ensures that you have the latest
Scan for Viruses Performs a full system scan.
Schedule weekly
scans of local hard
drives
13 Click Finish to launch the tasks.
Read the Readme file
The Readme file contains technical tips and information
about product changes that occurred after this guide was
printed. It is installed on your hard disk in the same
location as the Norton AntiVirus product files.
To read the Readme file
1 On the Windows taskbar, click Start > Programs >
Norton AntiVirus 2005.
2 Click Readme.
virus protection.
Schedules a weekly scan of your
local hard drives. You must have
Microsoft Scheduler installed to
use this option.
For more information
The product documentation provides assistance for using
Norton AntiVirus. You can find the information that you
need on your computer and on the Web.
Use online Help
Help is available throughout your Symantec product.
Help buttons and links to more information provide
assistance that is specific to the task that you are
completing. The Help menu provides a comprehensive
guide to all of the product features and tasks that you can
complete.
To use online Help
1 At the top of the main window, click Help & Support
> Norton AntiVirus Help.
2 In the Help window, in the left pane, select a tab. Your
options are:
Contents Displays the Help by topic
For more information
Installation
13
Index Lists Help topics in alphabetical order
Search Opens a search box in which you can
You can also print any topic in Help.
To print a topic in Help
1 In the Help window, click the Contents tab.
2 In the Contents list, select the topic that you want to
print, and then click Print.
3 Select whether you want to print only the selected
topic or the topic and all of the subtopics under it.
4 Click OK.
by key word
type a word or phrase
Installation
14
For more information
Window and dialog box Help
Window and dialog box Help provides information about
the program. This type of Help is context-sensitive,
meaning that it provides help for the dialog box or
window that you are currently using.
To access window or dialog box Help
4 Do one of the following:
2 In the window, click any Help link.
2 In the dialog box, select Help or More Info.
Access the User’s Guide PDF
The Norton AntiVirus User’s Guide is provided on the CD
in PDF format. You must have Adobe Reader installed on
your computer to read the PDF.
w If you purchased this product as an electronic download,
Adobe Reader was not included. You must download it
from the Adobe Web site.
To install Adobe Reader from the CD
1 Insert the CD into the CD-ROM drive.
2 Click Browse.
3 In the CD window, double-click the Manual folder.
4 If applicable, double-click the Adobe folder.
5 Double-click the program file.
6 Follow the on-screen instructions to select a folder for
Adobe Reader and complete the installation.
Once you have installed Adobe Reader, you can read the
PDF from the CD.
To read the User’s Guide PDF from the CD
1 Insert the CD into the CD-ROM drive.
2 Click Browse.
3 Double-click the Manual folder.
4 Double-click the PDF.
You can also copy a User’s Guide to your hard disk and
read it from there.
To read a User’s Guide from your hard disk
1 Open the location into which you copied the PDF.
2 Double-click the PDF.
Symantec products on the Web
The Symantec Web site provides extensive information
about all Symantec products. There are several ways to
access the Symantec Web site.
To access the Web site from the Help menu
4 Select the solution that you want. Your options are:
For more information
Installation
15
Help and Support Takes you to the product support
Symantec Security
Response
More Symantec
solutions
page of the Symantec Web site,
from which you can access the
knowledge bases and downloads
for your product.
Takes you to the Security Response
page of the Symantec Web site,
from which you can update your
protection and read the latest
information about antithreat
technology.
Takes you to the Symantec Store
Web site, from which you can get
product information on every
Symantec product.
Within your Symantec product, the Reports page
contains a link to the Symantec online Virus
Encyclopedia, as does the Windows Explorer toolbar.
To access the Web site from the Reports page
1 In the main window, under Norton AntiVirus, click
Reports.
2 On the Reports page, click View Online Virus
Encyclopedia.
Installation
16
For more information
To access the Symantec Web site from Windows
Explorer
1 Open Windows Explorer.
2 On the toolbar, on the Norton AntiVirus menu, click
View Virus Encyclopedia.
This option connects you to the Symantec Security
Response Web page, from which you can search for
information on all types of viruses.
To access the Symantec Web site in your browser
4 On the Internet, go to www.symantec.com
Feature summary
Use the information in this section to familiarize yourself
with the product.
This section includes the following information:
1 A list of all of the features in the product
1 A brief description of each feature
The feature summary can help you determine which
feature to use to solve a problem. Read the feature
descriptions to locate the correct component to use.
See “Use online
Help” on page 13.
For more information on any of the features listed, see
the online Help.
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