Symantec Norton Antivirus - 2005 Instruction Manual

User’s Guide

Norton AntiVirus™ User’s Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.

Documentation version 11.0 PN: 10283763

Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation.

NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

Trademarks

Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are U.S. registered trademarks of Symantec Corporation. Norton Internet Worm Protection is a trademark of Symantec Corporation.

Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. AOL and CompuServe are registered trademarks of America Online, Inc. Pentium is a registered trademark of Intel Corporation. Yahoo! is a registered trademark of Yahoo! Inc.

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Printed in the United States of America. 10987654321

Chapter 1 Installation

System requirements ......................................................... 5

Before installation ............................................................... 8

Install Norton AntiVirus .................................................... 9

After installation ................................................................11

For more information .......................................................13

Chapter 2 Feature summary

Virus and threat protection features ............................18

Norton Internet Worm Protection features .................20

Chapter 3 Getting started

Start Norton AntiVirus .....................................................24

About the main window ...................................................25

Activate your product .......................................................28

Turn off Auto-Protect temporarily .................................30

Chapter 4 Responding to emergencies

What to do if a virus is found .........................................34

If Norton AntiVirus cannot repair a file ......................35

Look up viruses on the Symantec Web site ................36

If your computer won’t start ...........................................37

If your product won’t install ...........................................38

Create Emergency Disks .................................................39

If you need to use Emergency Disks ............................40

Contents4

Chapter 5 Frequently asked questions

Explore the Symantec service and support

Web site ......................................................................41

How can I find the version number? ............................41

If you need to uninstall ....................................................42

Troubleshoot virus and threat protection ....................43

Troubleshoot LiveUpdate .................................................47

Service and support solutions

Index

Installation

Before installing Norton AntiVirus, take a moment to review the system requirements.

If you have difficulties installing Norton AntiVirus, see

“If your product won’t install” on page 38.

System requirements

To use Norton AntiVirus, your computer must have one of the following Windows operating systems:

1 Windows 98/Me

1 Windows 2000

1 Windows XP

Home or Professional Editions

Installation of Norton AntiVirus is not supported on NEC PC98, Windows 95/NT 4.x, Macintosh, Linux, or server versions of Windows 2000/2003/XP computers.

w If you are planning to upgrade your Windows operating

system from Windows 98/Me to Windows 2000/XP, you must uninstall Norton AntiVirus first and then reinstall after the upgrade is complete.

Installation

System requirements

Your computer must also meet the following minimum requirements.

Operating system Requirements

Windows 98 1 133-MHz processor

1 64 MB of RAM

1 90 MB of available hard disk

space

1 CD-ROM or DVD-ROM drive

1 VGA video

1 Internet Explorer 5.5 or later

Windows Me 1 150-MHz processor

1 64 MB of RAM

1 90 MB of available hard disk

space

1 CD-ROM or DVD-ROM drive

1 VGA video

1 Internet Explorer 5.5 or later

Windows 2000 Professional Edition

1 133-MHz or higher processor

1 64 MB of RAM 1 125 MB of available hard disk

space

1 CD-ROM or DVD-ROM drive

1 Internet Explorer 5.5 or later

Windows XP Editions

1 300-MHz or higher processor

1 128 MB of RAM 1 125 MB of available hard disk

space

1 CD-ROM or DVD-ROM drive

1 Internet Explorer 6.0

w If you are installing on Windows 2000/XP, you must

install with administrator privileges.

Supported email clients

Email scanning is supported for any POP3-compatible and SMTP-compatible email client including:

1 Microsoft Outlook Express version 4, 5, 6

1 Microsoft Outlook 97/98/2000/XP/2003

1 Netscape Messenger version 4, Netscape Mail version

4, 6, 7

1 Eudora Light version 3, Eudora Pro version 4, Eudora

5, Eudora 6.0, Eudora 6.0J

1 Pegasus 3

1 IncrediMail XE

1 Becky! Internet Mail 1.x, 2.0

1 AL-Mail32 1.11

1 Datula 1.x

1 PostPet 2.1, 2.06, 3.0

Unsupported email programs

Norton AntiVirus does not support the following email clients:

1 IMAP

1 AOL

1 POP3s with Secure Sockets Layer (SSL)

1 Web-based email such as Hotmail and Yahoo! Mail

1 Lotus Notes

System requirements

Installation

About encrypted email connections

Norton AntiVirus does not support email connections that use Secure Sockets Layer (SSL). SSL is a Netscape protocol that is designed to provide secure communications on the Internet. If you use an SSL connection, you are not protected by Norton AntiVirus.

To send email messages through SSL connections, turn off incoming and outgoing email protection in Norton AntiVirus.

Installation

Before installation

To send email messages through an SSL connection

1 In the main window, click Options.

If a menu appears, click Norton AntiVirus.

w If you set a password for Options, Norton AntiVirus

asks you for the password before you can continue.

2 In the Options window, click Email.

3 Click OK.

4 Uncheck Scan incoming Email (recommended).

5 Uncheck Scan outgoing Email (recommended).

6 Resend your email message.

Supported instant messenger programs

The following instant messenger programs are supported:

1 AOL Instant Messenger, version 4.7 or later

1 Yahoo! Messenger, version 5.0 or later

1 Windows Messenger, versions 4.7 or later

1 MSN Instant Messenger, versions 4.6, 4.7, 6.0 or

later. Version 5.0 is not supported.

Before installation

See “Create

Emergency Disks”

on page 39.

Before you install Norton AntiVirus, you must prepare your computer. If your computer cannot start from a CD, create Emergency Disks.

Prepare your computer

If you have an earlier version of Norton AntiVirus, the new version automatically removes the earlier version. If your version is earlier than 2003, you must uninstall it before installing the new version.

If you have Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2003, or Norton AntiVirus 2003 Professional, you can transfer your existing option settings to the new version of the product.

Before you install Norton AntiVirus, do the following:

1 If you have any other antivirus programs on your

computer, you must uninstall them and restart your computer before installing Norton AntiVirus. To uninstall other antivirus programs, see the user documentation that came with each program.

1 Close all other Windows programs before installing

Norton AntiVirus, including those programs that are displayed in the Windows system tray.

Install Norton AntiVirus

You can install Norton AntiVirus from the CD or from the file that you downloaded.

To install Norton AntiVirus

See “If the opening

screen does not appear” on

page 10.

1 Do one of the following:

2 If you are installing from a CD, insert the CD into

the CD-ROM drive.

2 If you downloaded your copy of Norton AntiVirus,

double-click the file that you downloaded, and then click Install.

2 In the Norton AntiVirus 2005 Setup window, click

Next to begin the installation.

3 Read the License Agreement, and then click I accept

the License Agreement.

If you decline, you cannot continue with the installation.

4 If prompted, type the product key.

5 Click Next.

6 In the Pre-Install Scanner window, click Start Scan to

scan your computer before installing Norton AntiVirus. If an infection is detected in an active program, Norton AntiVirus may shut it down. Save all your data before you begin.

Install Norton AntiVirus

Installation

Install Norton AntiVirus

7 Do one of the following:

2 If you want to end the scan, click Stop Scan. 2 If a virus is detected, for each file that you want to

delete, click Delete.

8 If you want to see the results of the scan, click View

Details, and then OK to exit.

9 Click Next.

10 Select a folder into which you want to install Norton

AntiVirus. If you are running Windows 98/98/Me, ensure the folder’s drive has 90 MB of available hard disk space. If you are installing on Windows 2000/XP, ensure you have 125 MB of available hard disk space.

11 Click Next.

The Installation Progress window tracks the progress of the install, and displays the components that are necessary to run Norton AntiVirus.

See “After

installation” on

page 11.

12 Click Restart Windows Now (recommended) to

complete the installation.

13 Click Finish.

If the opening screen does not appear

Sometimes a computer’s CD-ROM drive does not automatically run a CD.

To start the installation from the CD

1 On your desktop, double-click My Computer.

2 In the My Computer window, double-click the icon for

your CD-ROM drive.

3 In the list of files, double-click Cdstart.exe.

After installation

Should Norton AntiVirus prompt you to restart your computer, do so, and when Windows loads, the Configuration Wizard will appear. Otherwise, the Configuration Wizard appears after you install Norton AntiVirus.

Use the Configuration Wizard

The Configuration Wizard lets you activate and register Norton AntiVirus, launches LiveUpdate and a full system scan, and then schedules a weekly scan of your computer. You must be online to activate your product.

w If you choose not to register the software using the

Configuration Wizard, or if registration fails for some reason, you can register by using the Product Registration option on the Help & Support menu in Norton AntiVirus or by visiting the Symantec Web site at www.symantec.com.

To use the Configuration Wizard

1 In the opening Configuration Wizard’s window, click

Next.

2 In the Product Activation window, click Activate and

3 Click Next.

4 In the first Registration window, in the drop-down list,

select the Country/Region from which you are registering.

5 If you would like information from Symantec about

Norton AntiVirus, check the method by which you want to receive that information, type your email address, phone number, and then click Next.

6 Check the box if you want to receive postal mail from

Symantec.

7 Type your name and address, and then click Next.

8 In the Activation window, verify that you are

connected to the Internet, and then click Next.

Installation

After installation

Installation

After installation

9 In the Activation Complete window, click Print key

to print a copy of the product key for your records, then click Next.

10 Review the subscription information, and then click

Next.

11 If the Security window appears, Symantec

recommends that you leave the default option checked and continue using Norton AntiVirus to protect your computer.

12 Click Next.

Norton AntiVirus automatically performs the following post-installation tasks:

Run LiveUpdate Ensures that you have the latest

Scan for Viruses Performs a full system scan.

Schedule weekly scans of local hard drives

13 Click Finish to launch the tasks.

Read the Readme file

The Readme file contains technical tips and information about product changes that occurred after this guide was printed. It is installed on your hard disk in the same location as the Norton AntiVirus product files.

To read the Readme file

1 On the Windows taskbar, click Start > Programs >

Norton AntiVirus 2005.

2 Click Readme.

virus protection.

Schedules a weekly scan of your local hard drives. You must have Microsoft Scheduler installed to use this option.

For more information

The product documentation provides assistance for using Norton AntiVirus. You can find the information that you need on your computer and on the Web.

Use online Help

Help is available throughout your Symantec product. Help buttons and links to more information provide assistance that is specific to the task that you are completing. The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete.

To use online Help

1 At the top of the main window, click Help & Support

> Norton AntiVirus Help.

2 In the Help window, in the left pane, select a tab. Your

options are:

Contents Displays the Help by topic

For more information

Installation

Index Lists Help topics in alphabetical order

Search Opens a search box in which you can

You can also print any topic in Help.

To print a topic in Help

1 In the Help window, click the Contents tab.

2 In the Contents list, select the topic that you want to

print, and then click Print.

3 Select whether you want to print only the selected

topic or the topic and all of the subtopics under it.

4 Click OK.

by key word

type a word or phrase

Installation

For more information

Window and dialog box Help

Window and dialog box Help provides information about the program. This type of Help is context-sensitive, meaning that it provides help for the dialog box or window that you are currently using.

To access window or dialog box Help

4 Do one of the following:

2 In the window, click any Help link. 2 In the dialog box, select Help or More Info.

Access the User’s Guide PDF

The Norton AntiVirus User’s Guide is provided on the CD in PDF format. You must have Adobe Reader installed on your computer to read the PDF.

w If you purchased this product as an electronic download,

Adobe Reader was not included. You must download it from the Adobe Web site.

To install Adobe Reader from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 In the CD window, double-click the Manual folder.

4 If applicable, double-click the Adobe folder.

5 Double-click the program file.

6 Follow the on-screen instructions to select a folder for

Adobe Reader and complete the installation.

Once you have installed Adobe Reader, you can read the PDF from the CD.

To read the User’s Guide PDF from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 Double-click the Manual folder.

4 Double-click the PDF.

You can also copy a User’s Guide to your hard disk and read it from there.

To read a User’s Guide from your hard disk

1 Open the location into which you copied the PDF.

2 Double-click the PDF.

Symantec products on the Web

The Symantec Web site provides extensive information about all Symantec products. There are several ways to access the Symantec Web site.

To access the Web site from the Help menu

4 Select the solution that you want. Your options are:

For more information

Installation

Help and Support Takes you to the product support

Symantec Security Response

Feature summary

Use the information in this section to familiarize yourself with the product.

This section includes the following information:

1 A list of all of the features in the product

1 A brief description of each feature

The feature summary can help you determine which feature to use to solve a problem. Read the feature descriptions to locate the correct component to use.

See “Use online

Help” on page 13.

For more information on any of the features listed, see the online Help.

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