Symantec Norton Antivirus User Guide

Norton

AntiVirus

For Mac

User Guide

Norton™ AntiVirus For Macintosh®

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.

Documentation version 11.0

Copyright © 2007 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo, Norton, LiveUpdate, and Norton
AntiVirus are trademarks or registered trademarks of Symantec
Corporation or its affiliates in the U.S. and other countries.
Macintosh, Mac, Mac OS, the Mac logo, Safari, Tiger, and Leopard
are trademarks of Apple Computer, Inc. Firefox is a registered
trademarkof Mozilla Corporation. Other names may be trademarks
of their respective owners.

The product described in this document is distributed under licenses
restrictingits use, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any
form by any means without prior written authorization of Symantec
Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT,ARE DISCLAIMED, EXCEPT TO THE EXTENT
THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS
DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be
commercial computer software as defined in FAR 12.212 and subject
to restricted rights as defined in FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and DFARS 227.7202,
"Rights in Commercial Computer Software or Commercial Computer
Software Documentation", as applicable, and any successor
regulations. Any use, modification, reproduction release,
performance, display or disclosure of the Licensed Software and
Documentation by the U.S.Government shall be solely in accordance
with the terms of this Agreement.

Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Symantec Software License Agreement

Norton™ AntiVirus For Macintosh®

by copyright law. Although Symantec

IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFIC PTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN; OR SYMANTEC LIMITED, IF YOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THE INDIVIDUAL, THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACT BETWEEN YOU
AND SYMANTEC. BY OPENING THIS
PACKAGE,BREAKING THE SEAL, CLICKING
THE “ACCEPT” OR “ YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “I DO NOT ACCEPT” OR “NO” BUTTON
OR OTHERWISE INDICATEREFUSAL, MAKE
NO FURTHER USE OF THE SOFTWARE, AND
CONTACTSYMANTEC CUSTOMER SERVICE
FOR INFORMATION ON HOW TO OBTAIN
A REFUND OF THE MONEY YOU PAID FOR
THE SOFTWARE (LESS SHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERE SHIPPING, HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURING THE SIXTY (60) DAY PERIOD
FOLLOWING THE DATE OF PURCHASE.

1. License

The software and documentation, including
any product packaging (“Documentation”),
that accompanies this License Agreement
(collectively the “Software”) is the property
of Symantec or its licensors, and is protected

continues to own the Software, You will have
certain rights to use the Software after Your
acceptance of this License Agreement. This
License Agreement governs any releases,
revisions, or enhancements to the Software,
that Symantec may furnish to You. Subject
to Symantec's right to terminate for Your
breach pursuant to Section 9, Your rights
and obligations under this License
Agreement with respect to the use of this
Software (excluding the Content Updates
described in Section 2) shall be perpetual and
shall be as follows.

You may:

A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributor or reseller from which
You obtained the Software, You may use the
Software in accordance with such
specifications;

B. make one copy of the Software for back-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;

C. use the Software on a network, provided
that Youhave a licensed copy of the Software
for each computer that can access the
Software over that network;

D. permanently transfer all of Yourrights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only a transfer of the rights
to use all such copies of the Software would
be valid; and

E. use the Software in accordance with any
additional permitted uses set forth below.

You may not:

A. sublicense, rent or lease any portion of the
Software;

B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or

D. use the Softwarein any manner that is not
permitted pursuant to this License
Agreement.

2. Content Updates:

Certain Software uses content that is updated
from time to time, including but not limited
to the following Software: antivirus and
crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updated URL lists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as "Content
Updates" (or alternatively referred to as
"Protection Updates" or "Security Updates"
at times). You shall have the right to obtain
Content Updates for any period for which
You have purchased a subscription for
Content Updates for the Software (including
any subscription included with Your original
purchase of the Software), except for those
Content Updates that Symantec elects to
make available by separatepaid subscription,
or for any period for which You have
otherwise separately acquired the right to
obtain Content Updates. Symantec reserves
the right to designate specified Content
Updates as requiring purchase of a separate
subscription at any time and without notice
to You; provided, however, that if You
purchase a subscription that includes
particular Content Updates on the date of
purchase, You will not have to pay an
additional fee to continue receiving such
Content Updates for the remaining period of
Your existing subscription even if Symantec
designates such Content Updates as
requiring separate purchase. This License

Agreement does not otherwise permit You
to obtain and use Content Updates.

3. Product Installation; Required
Activation:

A. During the installation process, the
Software may uninstall or disable other
security products, or featuresthereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.

B. There may be technological measures in
this Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology require activation
as further set forth in the Documentation.
The Software will only operate for a finite
period of time prior to Software activation
by You. During activation, You may be
required to provide Your unique product key
accompanying the Software and computer
configurationin the form of an alphanumeric
code over the Internet to verify the
authenticity of the Software. If You do not
complete the activation within the finite
period of time set forth in the
Documentation, or as prompted by the
Software, the Software will cease to function
until activation is complete; at which time
the Software functionality will be restored.
In the event that You are not able to activate
the Software over the Internet, or through
any other method specified during the
activation process, You may contact
Symantec Customer Support using the
information provided by Symantec during
activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software will collect
certain information from the computer on
which it is installed, which may include:

•Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of

evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.

•Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. This
information is collected by Symantec for the
purpose of evaluating and improving the
ability of Symantec’s products to detect
malicious behavior, potentially fraudulent
websites and other Internet security risks.
This information will not be correlated with
any personally identifiable information.

•Portable executable files that are identified
as malware. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected files could
contain personally identifiable information
that has been obtained by the malware
without your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.

•The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which you may elect to
receive additional services and/or under
which you may use certain features of the
Software. Youmay change the account name
at any time after installation of the Software
(recommended).

•Other information used for purposes of
analyzing and improving the functionality
of Symantec’s products. This information
will not be correlated with any personally
identifiable information.

Symantec may disclose the collected
information if asked to do so by a law
enforcementofficial as required or permitted
by law or in response to a subpoena or other
legal process. In order to promote awareness,
detection and prevention of Internet security
risks, Symantec may share certain
information with research organizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on

security risk trends. By using the Software,
you acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze such information for these purposes.

5. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling, and any applicable taxes
except in certain states and countries where
shipping, handling and taxes are refundable)
at any time during the sixty (60) day period
following the date of purchase.

6. Limited Warranty:

Symantec warrants that the media on which
the Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software will meet Your requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTYIS EXCLUSIVEAND IN LIEU OF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE AND COUNTRY TO
COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION

OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIAL PURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT, OR
SIMILAR DAMAGES, INCLUDING ANY LOST
PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWAREEVEN IF SYMANTEC HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE SOFTWARE. The disclaimers and
limitations set forth above will apply
regardless of whether You accept the
Software.

8. U.S. Government Restricted
Rights:

The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 “Commercial
Computer Software - Restricted Rights” and
DFARS 227.7202, “Rights in Commercial
Computer Software or Commercial Computer
SoftwareDocumentation”,as applicable, and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.

9. Export Regulation:

You acknowledge that the Software and
related technical data and services
(collectively “Controlled Technology”) may
be subject to the import and export laws of
the United States, specifically the U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for

which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-export to Cuba, North Korea,Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. You hereby agree
that You will not export or sell any Controlled
Technology for use in connection with
chemical, biological, or nuclear weapons, or
missiles, drones or space launch vehicles
capable of delivering such weapons.

10. General:

This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights Youmay have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentation or by a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning this License Agreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A., or visit the Support page at
www.symantec.com.

Contents

Chapter 1 Installation

Before you begin .... . . . ... . . . ... . . .... . . ... . . . ... . . . .. 9

Installing Norton AntiVirus . . . .... . . ... . . . ... . . . .. 10

After installation . . .... . . ... . . . ... . . . ... . . .... . . ... . . 12

Chapter 2 Getting started

Opening and quitting Norton AntiVirus . . . . ... . 15

For more information . ... . . ... . . . ... . . . ... . . . ... . . .. 16

Chapter 3 Service and support solutions

Service and support solutions .. . ... . . . ... . . ... . . . 19

About online support . . . ... . . . ... . . . ... . . ... . . . ... . . 19

About phone support . .... . . ... . . . ... . . . ... . . ... . . . . 20

Support for old and discontinued

versions .. . ... . . . ... . . .... . . ... . . . ... . . . ... . . .... 20

Keeping your subscription current . . ... . . .... . . . 21

Worldwide service and support . . ... . . . ... . . . ... . . 21

Index

Contents8