Symantec Norton AntiVirus User Manual

User Guide

Norton AntiVirus™ for Macintosh®
User Guide

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 10.0
PN: 10405098

Copyright Notice

Copyright © 2005 Symantec Corporation. All Rights Reserved.
Any technical documentation that is made available by Symantec

Corporation is the copyrighted work of Symantec Corporation and is
owned by Symantec Corporation.
NO WARRANTY. The technical documentation is being delivered to
you AS-IS and Symantec Corporation makes no warranty as to its
accuracy or use. Any use of the technical documentation or the
information contained therein is at the risk of the user. Documentation
may include technical or other inaccuracies or typographical errors.
Symantec reserves the right to make changes without prior notice.
No part of this publication may be copied without the express written
permission of Symantec Corporation, 20330 Stevens Creek Blvd.,
Cupertino, CA 95014.

Trademarks

Symantec, the Symantec logo, Norton AntiVirus, and LiveUpdate are
U.S registered trademarks of Symantec Corporation. Symantec
Security Response is a trademark of Symantec Corporation.
Mac, Macintosh, Mac OS, Tiger, Panther, and the Mac logo are
trademarks of Apple Computer, Inc. Windows and DOS are registered
trademarks of Microsoft Corporation. America Online and AOL are
registered trademarks of America Online, Inc. Other brands and
product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby
acknowledged.
Printed in the United States of America.
10987654321

Symantec License and Warranty

Norton AntiVirus™ for Macintosh®

IMPORTANT: PLEASE READ THE TERMS AND
CONDITIONS OF THIS LICENSE AGREEMENT
CAREFULLY BEFORE USING THE SOFTWARE.
SYMANTEC CORPORATION AND/OR ITS
SUBSIDIARIES (“SYMANTEC”) IS WILLING TO
LICENSE THE SOFTWARE TO YOU AS THE
INDIVIDUAL, THE COMPANY, OR THE LEGAL
ENTITY THAT WILL BE UTILIZING THE
SOFTWARE (REFERENCED BELOW AS “YOU”
OR “YOUR”) ONLY ON THE CONDITION THAT
YOU ACCEPT ALL OF THE TERMS OF THIS
LICENSE AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACT BETWEEN YOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKING THE SEAL, CLICKING
THE “ACCEPT” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS AND
CONDITIONS OF THIS AGREEMENT. IF YOU
DO NOT AGREE TO THESE TERMS AND
CONDITIONS, CLICK THE “I DO NOT ACCEPT”
OR “NO” BUTTON OR OTHERWISE INDICATE
REFUSAL, MAKE NO FURTHER USE OF THE
SOFTWARE, AND CONTACT SYMANTEC
CUSTOMER SERVICE FOR INFORMATION ON
HOW TO OBTAIN A REFUND OF THE MONEY
YOU PAID FOR THE SOFTWARE (LESS
SHIPPING, HANDLING, AND ANY
APPLICABLE TAXES EXCEPT IN CERTAIN
STATES AND COUNTRIES WHERE SHIPPING,
HANDLING, AND TAXES ARE REFUNDABLE)
AT ANY TIME DURING THE SIXTY (60) DAY
PERIOD FOLLOWING THE DATE OF
PURCHASE.

1. License:

The software and documentation that
accompanies this license (collectively the
“Software”) is the property of Symantec, or its
licensors, and is protected by copyright law.
While Symantec continues to own the Software,
You will have certain rights to use the Software
after Your acceptance of this license. This
license governs any releases, revisions, or
enhancements to the Software that Symantec
may furnish to You. Except as may be modified
by a Symantec license certificate, license
coupon, or license key (each a “License
Module”) that accompanies, precedes, or
follows this license, Your rights and obligations
with respect to the use of this Software are as
follows.

You may:

A. use one copy of the Software on a single
computer. If a License Module accompanies,
precedes, or follows this license, You may make
the number of copies of the Software licensed to
You by Symantec as provided in Your License
Module. Your License Module shall constitute
proof of Your right to make such copies;
B. make one copy of the Software for archival
purposes, or copy the Software onto the hard

disk of Your computer and retain the original
for archival purposes;

C. use the Software on a network, provided that
You have a licensed copy of the Software for
each computer that can access the Software
over that network;

D. after written notice to Symantec, transfer the
Software on a permanent basis to another
person or entity, provided that You retain no
copies of the Software and the transferee agrees
to the terms of this license; and

E. use the Software in accordance with any
additional permitted uses set forth below.

You may not:

A. copy the printed documentation that
accompanies the Software;

B. sublicense, rent, or lease any portion of the
Software; reverse engineer, decompile,
disassemble, modify, translate, make any
attempt to discover the source code of the
Software, or create derivative works from the
Software;
C. use the Software as part of a facility
management, timesharing, service provider, or
service bureau arrangement;
D. use a previous version or copy of the
Software after You have received and installed
a disk replacement set or an upgraded version.
Upon upgrading the Software, all copies of the
prior version must be destroyed;
E. use a later version of the Software than is
provided herewith unless You have purchased
upgrade insurance or have otherwise
separately acquired the right to use such later
version;
F. use, if You received the software distributed
on media containing multiple Symantec
products, any Symantec software on the media
for which You have not received a permission
in a License Module;
G. use the Software in any manner not
authorized by this license; nor
H. use the Software in any manner that
contradicts any additional restrictions set forth
below.

2. Content Updates:

Certain Software utilize content that is updated
from time to time (including but not limited to
the following Software: antivirus software
utilize updated virus definitions; content
filtering software utilize updated URL lists;
some firewall software utilize updated firewall
rules; and vulnerability assessment products
utilize updated vulnerability data; these
updates are collectively referred to as “Content
Updates”). You shall have the right to obtain
Content Updates for any period for which You
have purchased maintenance, except for those
Content Updates that Symantec elects to make
available by separate paid subscription, or for
any period for which You have otherwise

separately acquired the right to obtain Content
Updates. Symantec reserves the right to
designate specified Content Updates as
requiring purchase of a separate subscription at
any time and without notice to You; provided,
however, that if You purchase maintenance
hereunder that includes particular Content
Updates on the date of purchase, You will not
have to pay an additional fee to continue
receiving such Content Updates through the
term of such maintenance even if Symantec
designates such Content Updates as requiring
separate purchase. This License does not
otherwise permit the licensee to obtain and use
Content Updates.

3. Product Installation and
Required Activation:

There are technological measures in this
Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install and
uninstall the Software on a computer to not
more than a finite number of times for a finite
number of computers. This License and the
Software containing enforcement technology
require activation as further set forth in the
documentation. The Software will only operate
for a finite period of time prior to Software
activation by You. During activation, You will
provide Your unique product key
accompanying the Software and computer
configuration in the form of an alphanumeric
code over the Internet to verify the authenticity
of the Software. If You do not complete the
activation within the finite period of time set
forth in the documentation, or as prompted by
the Software, the Software will cease to function
until activation is complete, which will restore
Software functionality. In the event that You are
not able to activate the Software over the
Internet, or through any other method specified
during the activation process, You may contact
Symantec Customer Support using the
information provided by Symantec during
activation, or as may be set forth in the
documentation.

4. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy of
the Software and are not completely satisfied
with it for any reason, please contact Symantec
Customer Service for a refund of the money You
paid for the Software (less shipping, handling,
and any applicable taxes except in certain
states and countries where shipping, handling
and taxes are refundable) at any time during
the sixty (60) day period following the date of
purchase.

5. Limited Warranty:

Symantec warrants that the media on which the
Software is distributed will be free from defects
for a period of sixty (60) days from the date of
delivery of the Software to You. Your sole

remedy in the event of a breach of this warranty
will be that Symantec will, at its option, replace
any defective media returned to Symantec
within the warranty period or refund the money
You paid for the Software. Symantec does not
warrant that the Software will meet Your
requirements or that operation of the Software
will be uninterrupted or that the Software will
be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE ABOVE WARRANTY IS
EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, WHETHER EXPRESS OR
IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND
NONINFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS. YOU MAY
HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE AND COUNTRY TO
COUNTRY.

6. Disclaimer of Damages:

SOME STATES AND COUNTRIES, INCLUDING
MEMBER COUNTRIES OF THE EUROPEAN
ECONOMIC AREA, DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE BELOW LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW AND REGARDLESS OF
WHETHER ANY REMEDY SET FORTH HEREIN
FAILS OF ITS ESSENTIAL PURPOSE, IN NO
EVENT WILL SYMANTEC OR ITS LICENSORS
BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR SIMILAR
DAMAGES, INCLUDING ANY LOST PROFITS
OR LOST DATA ARISING OUT OF THE USE OR
INABILITY TO USE THE SOFTWARE EVEN IF
SYMANTEC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC'S OR ITS
LICENSORS' LIABILITY EXCEED THE
PURCHASE PRICE FOR THE SOFTWARE. The
disclaimers and limitations set forth above will
apply regardless of whether You accept the
Software.

7. U.S. Government Restricted
Rights:

RESTRICTED RIGHTS LEGEND. All Symantec
products and documentation are commercial in
nature. The software and software
documentation are “Commercial Items,” as that
term is defined in 48 C.F.R. section 2.101,
consisting of “Commercial Computer Software”
and “Commercial Computer Software
Documentation,” as such terms are defined in
48 C.F.R. section 252.227-7014(a)(5) and 48
C.F.R. section 252.227-7014(a)(1), and used in
48 C.F.R. section 12.212 and 48 C.F.R. section

227.7202, as applicable. Consistent with 48
C.F.R. section 12.212, 48 C.F.R. section

252.227-7015, 48 C.F.R. section 227.7202
through 227.7202-4, 48 C.F.R. section 52.227­14, and other relevant sections of the Code of
Federal Regulations, as applicable, Symantec's
computer software and computer software

documentation are licensed to United States
Government end users with only those rights as
granted to all other end users, according to the
terms and conditions contained in this license
agreement. Manufacturer is Symantec
Corporation, 20330 Stevens Creek Blvd.,
Cupertino, CA 95014.

8. Export Regulation:

Certain Symantec products are subject to
export controls by the U.S. Department of
Commerce (DOC), under the Export
Administration Regulations (EAR) (see
www.bxa.doc.gov). Violation of U.S. law is
strictly prohibited. You agree to comply with
the requirements of the EAR and all applicable
international, national, state, regional and local
laws, and regulations, including any applicable
import and use restrictions. Symantec products
are currently prohibited for export or re-export
to Cuba, North Korea, Iran, Iraq, Libya, Syria
and Sudan or to any country subject to
applicable trade sanctions. You agree not to
export, or re-export, directly or indirectly, any
product to any country outlined in the EAR, nor
to any person or entity on the DOC Denied
Persons, Entities and Unverified Lists, the U.S.
Department of State's Debarred List, or on the
U.S. Department of Treasury's lists of Specially
Designated Nationals, Specially Designated
Narcotics Traffickers, or Specially Designated
Terrorists. Furthermore, You agree not to
export, or re-export, Symantec products to any
military entity not approved under the EAR, or
to any other entity for any military purpose, nor
will You sell any Symantec product for use in
connection with chemical, biological, or nuclear
weapons or missiles capable of delivering such
weapons.

9. General:

If You are located in North America or Latin
America, this Agreement will be governed by

the laws of the State of California, United States
of America. Otherwise, this Agreement will be
governed by the laws of England and Wales.
This Agreement and any related License
Module is the entire agreement between You
and Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral or
written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting or
additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. This Agreement shall
terminate upon Your breach of any term
contained herein and You shall cease use of and
destroy all copies of the Software. The
disclaimers of warranties and damages and
limitations on liability shall survive
termination. Software and documentation is
delivered Ex Works California, U.S.A. or Dublin,
Ireland respectively (ICC INCOTERMS 2000).
This Agreement may only be modified by a
License Module that accompanies this license
or by a written document that has been signed
by both You and Symantec. Should You have
any questions concerning this Agreement, or if
You desire to contact Symantec for any reason,
please write to: (i) Symantec Customer Service,
555 International Way, Springfield, OR 97477,
U.S.A., (ii) Symantec Consumer Support, PO
Box 5689, Dublin 15, Ireland, or (iii) Symantec
Customer Service, 1 Julius Ave, North Ryde,
NSW 2113, Australia.

10. Additional Uses and
Restrictions:

A. In the event this Software contains the
Norton Security Center component, any
disclaimer of damages herein shall apply to
such component.

1

Contents

Chapter 1 Installation

System requirements ......................................................... 9

Before installation .............................................................10

Installing Norton AntiVirus ............................................11

After installation ................................................................12

For more information .......................................................14

Chapter 2 Feature summary

Virus and threat protection features ............................17

Quick access features .......................................................19

Chapter 3 Getting started

Starting and quitting Norton AntiVirus ......................21

Enabling and disabling Auto-Protect ............................22

Using the Global Threat Assessment widget .............23

Chapter 4 Responding to emergencies

What to do if a virus is found by Auto-Protect ...........26

If a virus is found during a manual scan .....................27

About Norton AntiVirus Quarantine ............................28

Looking up virus names and definitions .....................29

Chapter 5 Frequently asked questions

Exploring the Symantec support Web site .................31

What if I have problems installing? ..............................32

Why does Auto-Protect fail to start? .............................32

Why does Norton AntiVirus report that a file is

invalid or can’t be found? ......................................33

Why aren’t all files scanned? .........................................33

Contents8

How do I rescan files that have already been

scanned? .....................................................................34

Why can’t I update virus definitions using

LiveUpdate? ...............................................................35

Service and support solutions

Index

Installation

Before installing Norton AntiVirus, take a moment to
review the system requirements.

System requirements

To use Norton AntiVirus, your computer must have one
of the following supported Mac OS X operating system
versions installed. It must also meet the minimum
hardware and memory requirements.

1 Macintosh OS X version 10.3, or later

1 G3 processor or higher

1 128 MB of RAM

1 40 MB of available hard disk space for installation

1 Internet connection required for LiveUpdate

1 CD-ROM or DVD-ROM drive

Norton AntiVirus does not support Mac OS X versions
earlier than 10.3. If you want to install Norton AntiVirus
on Mac OS X, you must upgrade to Mac OS X 10.3, or a
later version.

1

Installation

10

Before installation

Before installation

Before installing Norton AntiVirus, you should read the
Read Me file for the latest installation information.

To install Norton AntiVirus, you must enter an
Administrator name and password. If you’re not sure if
your account is an Administrator account, see “Checking

your login type” on page 10.

Reading the Read Me file

The Read Me file contains a summary of what’s new and
changed in Norton AntiVirus, as well as installation tips.
It contains information that was unavailable at the time
that the User Guide was published.

To read the Read Me file

1 Insert the Norton AntiVirus for Macintosh CD into

your optical disk drive.

2 In the CD window, double-click Read Me.

Checking your login type

The installation procedure requires that you enter an
Administrator name and password. If you do not know if
your login is an Administrator login, you can check it in
System Preferences.

To check your login type

1 On the Apple menu, click System Preferences.

2 Click Accounts.

Your login name and type are listed.

If your account is an Administrator account, you can
install Norton AntiVirus software using your current
user name and password.

If your account is a Standard account, you can’t install
using your current account’s user name and password.
For security, you must enter an Administrator user name
and password before installing Norton AntiVirus.

Installing Norton AntiVirus

You can install Norton AntiVirus from the Norton
AntiVirus for Macintosh CD, or from a file that you
download.

To install Norton AntiVirus for Macintosh

1 Do one of the following:

2 If you are installing from a CD, insert the Norton

AntiVirus for Macintosh CD into the optical disk
drive.
If the CD window doesn’t open automatically, from
the desktop, double-click the CD icon to open it.

2 If you downloaded your copy of Norton AntiVirus,

double-click the file that you downloaded.

2 Double-click Norton AntiVirus Installer.

3 In the Welcome to the Norton AntiVirus Installer

window, click Continue.

4 Review the Read Me text, and then click Continue.

5 In the Software License Agreement window, click

Continue.

6 In the agreement dialog box that appears, click

Agree.
If you click Disagree, you cannot continue with the
installation.

7 In the Select a Destination window, select the disk on

which you want to install Norton AntiVirus, and then
click Continue.
Files from previous versions of Norton AntiVirus are
deleted when you install Norton AntiVirus to the
same directory as the old version.

8 In the Easy Install window, click Install.

If you have other Symantec products that include
Norton AntiVirus installed on your computer, this
button may be labeled Upgrade instead of Install.

9 In the Authenticate window, type your Administrator

name and password, and then click OK.

Installing Norton AntiVirus

Installation

11

Installation

12

After installation

10 Click Continue Installation to confirm that you

want to install Norton AntiVirus.

11 Choose whether or not you want to run LiveUpdate.

LiveUpdate requires an Internet connection. If you
have an Internet connection, you should run
LiveUpdate to ensure your software is up-to-date.

12 When installation is complete, click Logout.

You must log out to complete the installation process.

If you can’t eject the CD

If you have trouble ejecting the CD after you restart your
computer, try one of the following:

1 Quit applications and close documents that are on the

CD before ejecting. If a CD is busy, you cannot eject it.

1 Restart your computer. Press and hold the eject

button on the keyboard when your Macintosh restart
chime sounds.

1 On a Macintosh computer with a slot-loading CD-ROM

drive, press and hold the mouse button while starting
up to eject the CD.

For more information on how to eject a CD, refer to the
Mac Help.

After installation

Now that you’ve installed Norton AntiVirus, you have the
following options:

Task More information

Register your software. See “Registering Norton AntiVirus” on

Check for late-breaking news
about your new software. Use the
Internet link in the Norton
AntiVirus folder.

page 13.

See “Reading late-breaking news” on
page 14.

Connecting to the Internet through America Online

If you use America Online (AOL) as your Internet service
provider (ISP), you must connect to AOL before you go to
the Symantec software registration page or view Late
Breaking News.

To connect to the Symantec Web site through AOL

1 Log on to AOL.

2 On the AOL Welcome page, click the AOL Internet

browser.

3 Move the AOL browser and any other open AOL

windows out of the way.

Registering Norton AntiVirus

You can register Norton AntiVirus from the Internet.

w If you use America Online (AOL) to connect to the

Internet, you need to log on to AOL first to register
Norton AntiVirus.

See “Connecting to

the Internet
through
America Online” on

page 13.

To register Norton AntiVirus from the Internet

1 Connect to the Internet.

2 In the Applications folder on your Macintosh, open

the Symantec Solutions folder, and then double-click
Register Your Software.

Your default Internet browser displays the Symantec
Service & Support registration page.

3 On the support page, click home & home office/

small business.

4 On the support page, click registration.

5 On the register your software page, select Norton

AntiVirus for Macintosh.

6 Select version 10.0 of the product.

7 Click continue.

Installation

After installation

13