User Guide
See back cover for Quick
Installation.
We protect more people from more online threats than anyone in the
world.
Care for our Environment, ‘It's the right thing to do’.
Symantec has removed the cover from this manual to reduce the Environmental Footprint of our
products.
Norton 360™ User Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.
Documentation version 5.0
Copyright © 2010 Symantec Corporation. All rights reserved.
Symantec, theSymantec Logo,Norton, SONAR,LiveUpdate, Norton
AntiSpam, NortonAntiVirus, NortonInternet Security, Norton 360,
and NortonSystemWorks aretrademarks orregistered trademarks
of Symantec Corporation or its affiliates in the U.S. and other
countries. Windows is a trademark of Microsoft Corporation.
Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.
Other names may be trademarks of their respective owners.
The productdescribed inthis document is distributed under licenses
restricting itsuse, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any
form byany meanswithout priorwritten authorizationof Symantec
Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED,EXCEPT TOTHE EXTENT
THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS
DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
Symantec Corporation
350 Ellis Street,
Mountain View, CA 94043
http://www.symantec.com
Printed in the United States of America.
10 9 8 7 6 5 4 3 2 1
Norton License Agreement
Norton 360™
IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFIC PTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN; OR SYMANTEC LIMITED, IF YOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THE INDIVIDUAL, THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACTBETWEEN YOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKING THE SEAL, CLICKING
THE “I AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL” OR “NO” OR “CLOSE
WINDOW” BUTTON OR OTHERWISE
INDICATE REFUSAL, MAKE NO FURTHER
USE OF THE SOFTWARE, AND CONTACT
YOUR VENDOR ORSYMANTECCUSTOMER
SERVICE, USING THE CONTACT DETAILS
IN SECTION 12 OF THIS LICENSE
AGREEMENT, FOR INFORMATIONON HOW
TO OBTAIN A REFUND OFTHE MONEY YOU
PAID FOR THE SOFTWARE (LESSSHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERE SHIPPING,HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURING THE SIXTY (60) DAY PERIOD
FOLLOWING THE DATE OF PURCHASE.
1. License:
The software(including allits accompanying
features and services), and software
documentation, (including any product
packaging) (the “Documentation”), that
accompanies this License Agreement
(collectively the “Software”) is the property
of Symantecor its licensors, and is protected
by copyright law. Although Symantec
continues to own the Software, after Your
acceptance of this License Agreement You
will have certain rights to use the Software
during the Service Period. The “Service
Period” shall beginon the date of Your initial
installation of a copy of the Software,
regardless of the number of copies of the
Software that you are permitted to use in
accordance with Section 1.A of this License
Agreement, and shall last for the period of
time set forth in the Documentation or the
applicable transaction documentation from
the authorized distributor or reseller from
which You obtained the Software. The
Software may automatically deactivate and
become non-operational at the end of the
Service Period, and You will not be entitled
to receive any feature or content updates to
the Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Periodwill be available in accordance
with Symantec’s support policy posted at:
http://www.symantec.com/norton/
support/technical_support_policy.jsp
This License Agreement governs any
releases, revisions,updates orenhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 11, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.
During the Service Period, You
may:
A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributoror resellerfrom which
You obtained the Software, You may use the
Software in accordance with such
specifications;
B. makeone copy of the Software for back-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;
C. use the Software on a network, provided
that Youhave a licensed copy of the Software
for each computer that can access the
Software over that network; and
D. permanently transfer all of Your rights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only a transfer of the rights
to use all such copies of the Software would
be valid.
You may not, nor may you permit
any other person to:
A. sublicense,rent or lease any portion of the
Software;
B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;
C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or
D. usethe Software in any manner that is not
permitted pursuant to this License
Agreement.
2. Software Feature and Content
Updates:
A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion,makes suchfeatures available
with the Software during Your Service
Period. Symantec continually strives to
improve the usability and performance of its
products and services. In order to optimize
the SoftwareSymantec may, at its discretion
and without notice, add, modify or remove
features from the Software at any time.
B. Certain software uses content that is
updated fromtime totime, includingbut not
limited to the following software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updatedURL lists;some firewallsoftware
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.
3. Product Installation; Required
Activation:
A. During the installation process, the
Software may uninstall or disable other
security products,or features thereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.
B. There may be technological measures in
this Software that are designed to prevent
unlicensed orillegal use of the Software. You
agree thatSymantec mayuse thesemeasures
to protectSymantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique activation code accompanying
the Software and computer configuration in
the form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using theinformation providedby Symantec
during activation, or as set forth below.
4. Online Backup Feature:
The Software includes an online backup
feature, which provides the capability to
store and retrieve Your files on Symantec’s
system via the Internet during the Service
Period (“Online Backup Feature”), subject to
the amount of online backup space provided
with Your Software and/or which You
additionally purchase. If You choose to use
the Online Backup Feature, You must
complete the activation process within the
Software for such feature. In the event that
You install a newer version of the Software
during Your Service Period, You may be
required to reactivate the Online Backup
Feature using the original emailaddress You
provided duringthe initialactivation process.
A. Norton Account. A current Symantec
Norton Account (“Norton Account”) is
required toaccess and use the Online Backup
Feature. Ifyou donot have a Norton Account,
You must complete the applicable
registration process to create a Norton
Account in order to use the Online Backup
Feature. You are entirely responsible for
maintaining the confidentiality of Your
Norton Account password.
B. Communication Connections; Online
Backup Feature Availability. You are solely
responsible for acquiring and maintaining
the Internet or telecommunications services
and devicesrequired to access and/or use the
Online Backup Feature. The Online Backup
Feature isprovided “asis” and “asavailable”
and Symantec shall not be liable for any
downtime of the Online Backup Feature due
to reasonable scheduled maintenance,
maintenance for critical issues or forces
beyond the reasonable control of Symantec.
C. User Conduct and Responsibility;
Compliance withApplicable Laws.Use of the
Online Backup Feature (including the
transmission of any data Youchoose to store
through theOnline Backup Feature (“Data”))
is subject to all applicable local, state,
national and international laws and
regulations, including but not limited to the
United States export laws. You agree to
comply with such applicable laws and
regulations and with the specifications
described in the Documentation or the
applicable transaction documentation from
the authorized reseller from which You
obtained the Software and not to (a) use the
Online Backup Feature for illegal purposes,
(b) transmit or store material that may
infringe the intellectual property rights or
other rights of third parties or that is illegal,
tortious, defamatory, libelous, or invasive of
another's privacy; ©) transmit or store data
belonging to another party without first
obtaining all consents required by law from
the data owner for transmission of the data
to Symantec for storage within the United
States; (d) transmit any material that
contains software viruses or other harmful
computer code, files or programs such as
trojan horses, worms or time bombs; (e)
interfere withor disrupt servers or networks
connected to the Online Backup Feature; or
(f) attempt to gain unauthorized access to
the Online Backup Feature, the accounts of
other Online Backup Feature users, or
computer systems or networks connected to
the Online Backup Feature.
The foregoing obligations regarding use of
the Online Backup Feature apply to all use
of the Online Backup Feature in connection
with Your Norton Account. You are solely
responsible for the use of the Online Backup
Feature, and the Data transmitted or stored
through the Online Backup Feature, in
connection with Your Norton Account.
D. Indemnification.To the maximum amount
permissible under applicable law, You shall
indemnify and hold Symantec, its parents,
subsidiaries, affiliates, officers, directors,
employees and agents harmless from and
against any third party claims, demands,
costs, damages, losses, liabilities and
expenses, including reasonable attorneys'
fees, made by any third party arising out of
or in connection with use of the Online
Backup Feature through Your Norton
Account, includingbut not limited to liability
arising out of or in connection with the Data
transmitted or stored through the Online
Backup Feature in connection with Your
Norton Account.
E. Termination; Suspension. Your right to
use the Online Backup Feature shall
terminate upon expiration of the Service
Period. Inaddition, Symantec may, at its sole
discretion, immediatelysuspend orterminate
use of the Online Backup Feature during the
Service Period for Your failure to or
Symantec’s reasonable belief that You have
failed to comply with these terms and
conditions or any other misuse of the Online
Backup Feature. Following the expiration or
termination of the Service Period:
• Data stored to the online backup space
provided with Your Software will be at risk
of being purged;
• Symantec shall not be obligated to maintain
such Data, forward such Data to You or a
third party, or migrate such Data to another
backup service or account; and
• You will not be able to store Data to any
additional backup space that you may have
purchased separately unless and until the
Service Period is renewed.
F. Miscellaneous.Symantec hasno obligation
to monitor use of the Online Backup Feature
and/or Data transmitted or stored through
the OnlineBackup Feature.To themaximum
extent permissible under applicable law and
notwithstanding the provisions of the third
paragraph of section 6 below, Symantec
reserves the right at all times to monitor,
review, retain and/or disclose any Data or
other informationas necessary to satisfy any
applicable law, regulation, legal process or
governmental request, or to investigate any
use or suspected breach of this License
Agreement.
5. Technical Support:
In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement as the “Technical Support”). Any
such Technical Support shall be provided in
Symantec’s sole discretion without any
guarantee orwarranty of any kind. It is solely
Your responsibility to complete a backup of
all Yourexisting data,software andprograms
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.
6. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:
• Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website isattempting to obtain without Your
permission. This information is collected by
Symantec for the purpose of delivering the
functionalities of the software, and also for
evaluating and improving the ability of
Symantec’s products to detect malicious
behavior, potentiallyfraudulent websitesand
other Internet security risks.
• URLs of websites visited as well as search
keywords and search results only if the
Norton Safe Web feature is enabled. This
information iscollected by Symantec for the
purpose of providing protection and of
evaluating and advising You regarding
potential threats and risks that may be
associated with a particular Web site before
You view it.
• Executable files that are identified as
potential malware,including informationon
the actions taken by such files at the time of
installation. These files are submitted to
Symantec using the Software’s automatic
submission function.The collectedfiles could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Such automatic submission
function maybe deactivatedafter installation
by following the instructions in the
Documentation for applicable products.
• The name given to the computer during the
initial setup of the operating system. If
collected, thename will be used by Symantec
as an account name for the computer under
which You may elect to receive additional
services and/or under which You may use
certain features of the Software. You may
change such account name at any time after
installation of the Software (recommended).
• Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation of the Software was successfully
completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folder encountered by the Software at
the time of installation or error. The status
information iscollected by Symantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation successrate. Symantec may also
use this information to optimize its
web-pages.
• Information contained in email messages
that you send through the Software to
Symantec to report as spamor asincorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology.
• Information contained in a report that You
may chooseto sendto Symantecthrough the
Software when the Software encounters a
problem. The report includes information
regarding thestatus ofboth the Software and
Your computer at the time that the Software
encountered the problem. The status
information about Your computer may
include thesystem language, country locale,
and the operating system version for Your
computer, as well as the processes running,
their status and performance information,
and data from files or folders that were open
at the time the Software encountered the
problem. The information could contain
personally identifiable information if such
information is included in, or is a part of the
name of the files or folders open at the time
the Software encountered the problem. This
information will be sent to Symantec only
with Your permission, and will not be sent
automatically. The information is collected
by Symantec for the purpose of correcting
the encountered problem and improving
Symantec’s product performance.
• The Internet Protocol (IP) address and/or
Media Access Control (MAC) address and the
Machine ID of the computer on which the
Software is installed to enable the Software
to function and for license administration
purposes.
• Other general, statistical information used
for product analysis, and for improving
product functionality.
Unless itis expressly defined as optional, the
collected information as set out above is
necessary forthe purposeof thefunctionality
of Symantec’s products.
Information may be transferred to the
Symantec groupin theUnited Statesor other
countries that may have less protective data
protection lawsthan the region in which You
are situated (including the European Union)
and may be accessible by Symantec
employees or contractors exclusively to be
used in accordance with the purposes
described above. For the same purposes the
information may be shared with partners
and vendors that process information on
behalf of Symantec. Symantec has taken
steps so that the collected information, if
transferred, receives an adequate level of
protection.
Subject toapplicable laws,Symantec reserves
the right to cooperate with any legal process
and any law enforcement or other
government inquiry related to your use of
this Software. This means that Symantec
may provide documents and information
relevant to a court subpoena or to a law
enforcement or other government
investigation. Inorder topromote awareness,
detection andprevention ofInternet security
risks, Symantec may share certain
information withresearch organizationsand
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze suchinformation forthese purposes.
In addition, any Data that you transmit or
store throughthe OnlineBackup Feature will
be transferred to and stored in servers
located in countries that may have less
protective data protection laws than the
country in which You are located (including
without limitation the United States). These
servers areowned and maintained by a third
party processor which Symantec has
required bycontract to safeguard Your Data.
If you have any questions about how your
Data is being handled, please contact
Symantec CustomerService usingthe contact
details in Section 12.
7. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 12 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling, and any applicable taxes
except in certain states and countries where
shipping, handlingand taxes are refundable)
at any time during the sixty (60) day period
following the date of purchase.
8. Limited Warranty:
Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software will meet Yourrequirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free. For the avoidance of doubt,
references to “Software” in the foregoing
sentence shall include, but not be limited to,
the Online Backup Feature and Technical
Support.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE AND IN LIEU
OFALLOTHERWARRANTIES,WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENTOFINTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVESYOUSPECIFICLEGALRIGHTS.YOU
MAYHAVEOTHERRIGHTS,WHICH VARY
FROM STATE TO STATE AND COUNTRY
TO COUNTRY.
9. Disclaimer of Damages:
SOME STATES AND COUNTRIES DO NOT
ALLOWTHELIMITATIONOREXCLUSION
OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOWLIMITATIONOREXCLUSIONMAY
NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIAL
PURPOSE,INNOEVENTWILLSYMANTEC
ORITSLICENSORSBELIABLETOYOUFOR
ANY SPECIAL, CONSEQUENTIAL,
INDIRECT, OR SIMILAR DAMAGES,
INCLUDING ANY LOST PROFITS OR LOST
DATA ARISING OUT OF THE USE OR
INABILITY TO USE THE SOFTWARE
(INCLUDING BUT NOT LIMITED TO USE
OF THE ONLINE BACKUP FEATURE AND
TECHNICAL SUPPORT) EVEN IF
SYMANTEC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASEPRICEWHICHYOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whetherYou accept
the Software.
10. U.S. Government Restricted
Rights:
For U.S. Government procurements, the
Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Softwareor Commercial Computer
Software Documentation”,as applicable,and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.
11. Export Regulation:
You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the UnitedStates, specifically the U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for
which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-exportto Cuba, North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN,DEVELOPMENT,FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES, DRONES, OR SPACE
LAUNCH VEHICLES CAPABLE OF
DELIVERING WEAPONS OF MASS
DESTRUCTION IS PROHIBITED, IN
ACCORDANCE WITH U.S. LAW.
12. General:
This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (I)
supersedes allprior orcontemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, orsimilar communications
between the parties. Notwithstanding the
foregoing, nothingin thisLicense Agreement
will diminishany rightsYou may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentationor bya writtendocument
that has been signed by both You and
Symantec. Should You have any questions
concerning thisLicense Agreement,or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at:
www.symantec.com.
CPS / N360 5.0 / USE
Chapter 1 Overview .. . .. . ... ... . .. . ... ... ... . .. . ... ... . .. . ... ... . 13
About Norton 360 .. ... . .. . ... ... ... . .. . ... ... . .. . ... . 13
Chapter 2 Installation .... ... ... . .. . ... ... ... . ... ... ... . .. . ... ... 15
Installing Norton 360 . ... . .. . ... ... ... . .. . ... ... . .. . . 15
Chapter 3 Getting Started ... ... ... . ... ... ... . .. . ... ... ... . ... . 17
Starting Norton 360 ... ... ... . .. . ... ... ... . ... ... ... . 17
Activating Norton 360 . ... ... . .. . ... ... ... . ... ... ... . 18
Exploring the main window .... . .. . ... ... ... . .. . ... 19
About Norton 360 status .... ... ... . ... ... ... . .. . ... . 23
About managing messages and
alerts ... . ... ... ... . ... ... ... . .. . ... ... ... . ... ... ... 25
For more information .... ... . .. . ... ... . .. . ... ... ... . 27
Chapter 4 Responding to emergencies . . ... ... ... . .. . ... .. 31
Using the Norton Bootable Recovery
Tool .. ... ... . .. . ... ... . .. . ... ... ... . .. . ... ... . .. . .. 31
Service and Support Solutions .. ... ... . ... ... ... . .. . ... ... ... . ... ... .. 33
Index . ... ... ... . ... ... ... . .. . ... ... ... . ... ... ... . .. . ... ... ... . ... ... ... . .. . ... .. 37
Quick Installation .. . .. . ... ... ... . ... ... ... . .. . ... ... ... . ... ... ... . .. . ... ... 40
Contents
Contents12
This chapter includes the following topics:
1 About Norton 360
About Norton 360
Norton 360 offers proven performance and delivers
today’s fastand light all-in-one solution to protect your
PC and all your online activities. It protects against
viruses, worms, hackers, and botnet. With a single
subscription, up to three PCs are protected. It
safeguards against online identity theft, protects
important files, and keeps your PC tuned and running
at peak performance.
Norton 360 is completely automated and easy to use.
It works quietly in the background to maintain your
overall system integrity with minimal effect on PC
performance. By offering an unmatched combination
of performance and protection, Norton 360 helps you
get the most out of your PC and your online experience.
1
Overview
Overview
About Norton 360
14
This chapter includes the following topics:
1 Installing Norton 360
Installing Norton 360
You can install Norton 360 from a CD, a USB drive, or
from a file that you download.
To install Norton 360
1
Do one of the following:
1 If you install from a CD, insert the CD into the
optical drive.
In Windows Vista or Windows XP, click Install
Norton 360.
In Windows 7, click Launch Norton Install and
then click Install Norton 360.
1 If you install from a USB drive, insert the USB
drive into the USB port.
In Windows Vista or Windows XP, click Launch
Norton Install and then click Install Norton
360.
In Windows 7, click Open Folder to view files,
double click Start.exe and then click Install
Norton 360.
1 If you downloaded your copy of Norton 360,
double-click the file that you downloaded.
2
Installation
2
In the Norton 360 installation page, enter the
Product Key if prompted.
3
Click the Install Options link, review the options,
and then click OK.
4
Click the User License Agreement link, read the
agreement, and then click Close.
5
After you have read the agreement, click AGREE &
INSTALL.
If the opening panel does not appear
Sometimes a computer's optical drive does not
automatically run a CD.
To start the installation from the product CD
1
On your desktop, double-click My Computer.
2
In the MyComputer window, double-click the icon
for your optical drive.
3
In the list of files, double-click Start.exe and then
click Install Norton 360.
Installation
Installing Norton 360
16
This chapter includes the following topics:
1 Starting Norton 360
1 Activating Norton 360
1 Exploring the main window
1 About Norton 360 status
1 About managing messages and alerts
1 For more information
Starting Norton 360
Norton 360 protects any computer on which it is
installed. You do not have to start the product to be
protected. If Norton 360 detects a situation that
requires your attention, Norton 360 may repair it
automatically. You can also set Norton 360 to notify
you when a situation requires your attention, and you
can decide which action you want to take.
At any time, you can start Norton 360 to adjust the
settings, review your protection status, or perform
preventive maintenance. You can access all of the
program features from the main window.
3
Getting Started
To start Norton 360
4
Do one of the following:
1 In the Windows notification area, double-click
the Norton 360 icon.
1 On the Windows taskbar, click Start > All
Programs > Norton 360 > Norton 360.
1 Double-click the Norton 360 icon on your
desktop.
Activating Norton 360
To use all of the features in Norton 360, you must first
activate your product. Product activation reduces
software piracy and ensures that you have authentic
Symantec software. You can renew your subscription
after the end of your subscription period.
If you did not activate your product during installation,
Norton 360 prompts for activation each time you start
the product. Also, you receive an activation alert
regularly until you activate the product.
w
You must activate your product within the time period
that the alert specifies, or your product stops working.
You can activate your product directly from the
activation alert. You can also activate your product
from the Trial Period Status link in the main window
or from the My Account window. In some cases, you
might need to enter your Product Key to activate your
product. You can activate or renew the subscription of
your product from any non-admin user account as well.
Activation should take only a few minutes.
To activate Norton 360, your computer must be
connected to the Internet. If you use a proxy server to
connect to the Internet, you must configure the proxy
settings. You can configure Network Proxy Settings
in the Administration Settings window.
To activate Norton 360 from the alert
1
In the alert, click Activate Now or Renew Now.
Getting Started
Activating Norton 360
18
2
Click OK.
3
Follow the on-screen instructions.
4
In the window that appears, click Done.
To activate your product from the main window
1
In the Norton 360 main window, do one of the
following:
1 If you purchased a subscription version of a
retail product, click Activate Now.
1 If the product came installed on your computer,
click Activate Online Now.
1 If you want to renew the subscription of your
product, click Renew.
2
Follow the on-screen instructions to activate or
subscribe your product.
About problems during activation
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log in to your
parental control software or to the Internet through
your ISP as an administrator to change your
configuration.
If you use a proxy server to connect to the Internet,
you must configure the proxy settings. You can
configure Network Proxy Settings in the Miscellaneous
Settings section.
Exploring the main window
When you start Norton 360, the main window opens.
The main window provides access to all Norton 360
features, options, Help, and Support. You can also view
the overall status of your protection categories,
computer and Web protection, file backups, and files
that are left behind when you use the Internet.
19Getting Started
Exploring the main window
The main window contains the following areas that
provide access to tasks and services.
The following links are displayed at the top of the main
window:
Opens the Tasks page, which lets you
run scans, check for updates, view
Security History , check Vulnerability
Protection and check Norton Insight
Network.
This area also lets you manage
backup sets, run backup, restore
files, buy more storage, and restore
online backup by browser. You can
also run a diagnostic report, run
startup manager, run Registry
Cleanup , run Norton Insight, and
check Norton Tasks .
Tasks
Opens the Settings page, which lets
you customize Antivirus settings,
Firewall settings, Antispam settings,
configure the My Network
management tool and configure
Parental Controls.
This area also lets you configure
Identity Protection, schedule tasks,
manage Administrative Settings and
manage backup settings. You can use
the Quick Controls to turn on and off
Norton 360 features.
Settings
Getting Started
Exploring the main window
20
Opens the Performance window
which shows all installs, downloads,
optimizations, detections, alerts, and
instances of Quick Scan that have
occurred on your computer since
installing Norton 360. The window
also displays a detailed graphical
representation of the CPU and the
memory usage by your Norton
product.
Performance
Opens the Feedback page, which lets
you submit feedback about your
experience with Norton 360
It also lets you go to the Help &
Support page.
Feedback
Opens the My Account page, which
lets you access your Norton Account,
renew your subscription, activate
your product, and buy more storage.
This area also lets you buy another
product license and check your
monthly product report. You can also
use this page to view your
subscription information and your
available online backup space.
Account
Opens the Norton Help Center and
the One Click Support page
You can view your subscription status
and the product information.
Support
21Getting Started
Exploring the main window
The System Status is on the left side
of the main window. It provides an
overall status of the protection
categories. Your status may be
Secure if your computer is secure,
Attention if an area needs your
attention, or At Risk if your computer
is at risk. This area also provides a
Fix icon. If an area needs your
attention, it is also reflected in one
or more protection categories.
Status summary
Protection categories is the largest area on the main
window and contains the following:
Lets you view PC Security details, run Scans,
run LiveUpdate, manage Firewall, and run
Norton Insight
PC Security
Lets you view Identity Protection details,
manage Identity Protection, and configure
Identity Safe
Identity
Protection
Lets you view Backup Details, manage Backup
Sets, run Backup, restore backup files, and buy
more storage
Backup
Lets you view PC Tuneup Details, run Disk
Optimization, run File Cleanup, run Diagnostic
Report, and run Startup Manager
PC Tuneup
The following icons are displayed at the bottom of the
main window:
Lets you access the world map with hotspots
of cybercrimes and the latest threats.
Activity Map
Getting Started
Exploring the main window
22
Lets you monitor your child’s activities on
the Internet.
w
Norton Online Family may not be
available with some versions of Norton 360.
In such case, you may not be able to access
Norton Online Family options.
Online Family
Lets you check the safety of a Web site.
w
Safe Web may not be available with
some versions of Norton 360. In such case,
you may not be able to access Safe Web
options.
Safe Web
Your activation status or subscription status appears
at the bottom of the main window. You can use the
Activate Now option or the Subscribe Now option to
activate or subscribe your Norton product.
About Norton 360 status
Norton 360 displays the security status of your
computer at the top of the main window. Based on the
security status of your computer, Norton 360 shows
your system status as Secure, Attention, or At Risk.
The system status indicator displays one of the
following statuses:
Indicates that your computer
is protected from threats,
risks, and damages.
Secure
23Getting Started
About Norton 360 status
Indicates that your computer
requires attention.
At the bottom section of the
Norton 360 main window,
click Fix Now to resolve the
security threats on your
computer.
Attention
Indicates that your computer
is at risk.
At the bottom section of the
Norton 360 main window,
click Fix Now to resolve the
security threats on your
computer.
At Risk
Norton 360 displays individual security status for each
protection category, such as PC Security, Identity
Protection, Backup, and PC Tuneup. Based on the
security status of the different components of your
computer, the status areas of the four protection
categories are marked as Protected, Attention, or At
Risk.
See “Responding to
security status
indicators”
on page 24.
When your system status or protection categories
statuses are marked as At Risk or Attention, at the
bottom section of the Norton 360 main window, click
Fix Now to resolve all the security threats on your
computer.
Responding to security status indicators
When your system encounters a threat or a risk, the
product displays the security status at the top of the
main window. When a status indicator displays a status,
you can take appropriate action to improve your
protection status. Your protection is based on the
programs that are installed on your computer. To
improve your protection status, ensure that your
installed programs are up to date.
Getting Started
About Norton 360 status
24
When your system status or protection categories
statuses are marked as At Risk or Attention, you can
resolve the security issues directly from the main
window.
To respond to security status indicators
1
In the Norton 360 main window, click Fix Now.
2
Follow the on-screen instructions.
About managing messages and alerts
Norton 360 displays messages in several ways and in
several locations.
You might see messages in the following locations:
Several types of Norton 360
messages appear in the
notification area, at the far
right of the taskbar. For
example, your PC was turned
off, or it has not been
connected to the Internet for
a while. In this case, you see
a message that your
protection may not be up to
date.
A different alert appears if a
security setting was turned
off. This message warns you
that your PC might not be
secure and helps you to turn
on the setting.
In most cases you can click
the alert to open Norton 360
and fix the problems.
Notification area on your
Windows desktop
25Getting Started
About managing messages and alerts
Alerts and other messages
appear at the top of the main
window. The color of the
message indicates its
urgency. If the message color
is green, your computer is
protected. If the message
color is orange or red, you
must take appropriate action
to ensure that you stay
protected.
Norton 360 main window
overall status
Norton 360 displays
individual status areas for
each protection feature, such
as PC Security, Identity
Protection, Backup, and PC
Tuneup. The status areas
show how many issues need
to be resolved for each
feature. You can use View
Details under each status
area for more information
about those issues. You can
use the Fix Now option to fix
all the issues that need to be
resolved to secure your
computer.
Norton 360 protection
categories and details
In Windows Vista and
Windows 7, Norton 360
displays the security status
of your computer in the
Norton 360 gadget in the
Windows sidebar.
Norton 360 gadget in the
Windows sidebar
Getting Started
About managing messages and alerts
26
For more information
The product documentationhelps you use Norton 360.
You can find the information that you need on your
computer and on the Symantec Web site.
Accessing Help
Help is available throughout your Norton product.Help
provides links to information that assists you with the
specific tasks that you want to complete. The online
Help provides a guide to all of the product features.
To access Help
1
At the top of the main window, click Support.
2
In the drop-down menu, click Help.
3
In the Help window, in the left pane, click a tab.
Your options are:
Displays Help by topicContents
Lists all keywords for the Help topics
in alphabetical order
Index
Opens a search box in which you can
type a word or a phrase
Search
To print a Help topic
1
In the Help window, click the Contents tab.
2
In the Contents list, select the topic that you want
to print, and then click Print.
3
Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.
4
Click OK.
27Getting Started
For more information
Accessing the user guide PDF
You can find the Norton 360 User Guide on the CD or
the USB drive in PDF format. You must have Adobe®
Reader® installed on your computer to read the PDF.
w
If you purchased this product as a download, the PDF
and Adobe Readerare not included. You must download
the PDF from the Symantec Web site andAdobe Reader
from the Adobe Web site.
To install Adobe Reader
Do one of the following:
1 Insert the CD into the optical drive.
1 Insert the USB drive into the USB port and then
click Launch Norton Install.
1
In the window that appears, click Browse CD.
2
Double-click the Manual folder.
3
Double-click the Adobe program file.
4
Follow the on-screen instructions.
After you install the Adobe Reader, you can read the
PDF from the CD.
To read the user guide PDF from the CD or the USB drive
Do one of the following:
1 Insert the CD into the optical drive.
1 Insert the USB drive into the USB port and then
click Launch Norton Install.
1
In the window that appears, click Browse CD.
2
Double-click the Manual folder.
3
Double-click the PDF.
You can also copy the user guide to your computer and
read it from there.
To read the user guide that you copied to your computer
1
Go to the location into which you copied the PDF.
2
Double-click the PDF.
Getting Started
For more information
28
Accessing the Symantec Web site
You can access the Symantec Web site in a browser.
To access the Symantec Web site in your browser
1
Open your Web browser.
2
Go to the following URL:
www.symantec.com
29Getting Started
For more information
Getting Started
For more information
30
This chapter includes the following topics:
1 Using the Norton Bootable Recovery Tool
Using the Norton Bootable Recovery Tool
If the installation of your Norton product fails, you can
use the Norton Bootable Recovery Tool to scan and
remove any security threats that prevent successful
installation. If your computer is infected and you are
not able to start your Windows operating system, you
can use Norton Bootable Recovery Tool to remove
threats and recover your computer.
Norton Bootable Recovery Tool is available on the
product CD that you purchased. You can use the
product CD as a recovery media.
w
To use Norton Bootable Recovery Tool, you must use
the Product Key of the Norton product that you
purchased. If youuse a trial version of Norton 360, you
need to create a Norton Account to receive a Product
Key to use Norton Bootable Recovery Tool.
To use the Norton Bootable Recovery Tool
1
Insert the recovery media and start your computer
from the recovery media.
The recovery media can be a Norton Bootable
Recovery Tool CD, DVD, USB key, or the product
CD.
4
Responding to
emergencies
2
In the Norton Bootable Recovery Tool window,
select your language, and then click OK.
3
Read the Norton License Agreement, type your
Product Key, and then click I Agree.
4
Click Start Scan.
5
After the scan is complete, remove the recovery
media from the drive or USB port, and restart your
computer.
Downloading the Norton Bootable Recovery Tool
Wizard
If your attempt to install a Norton product fails, you
can download the Norton Bootable Recovery Tool
Wizard. This easy-to-use wizard helps you create
Norton Bootable Recovery Tool on a CD, DVD, or USB
key. You can use Norton Bootable Recovery Tool to
scan your computer and remove any security threats
that prevent successful installation.
It is recommended that you download and install
Norton Bootable Recovery Tool Wizard on a computer
that does not have any security threats and create
Norton Bootable Recovery Tool. If you create Norton
Bootable Recovery Tool on an infected computer, there
is a chance that the recovery CD, DVD, or USB key
might get infected.
w
To use Norton Bootable Recovery Tool, you must use
the Product Key of the Norton product that you
purchased. If youuse a trial version of Norton 360, you
need to create a Norton Account to receive a Product
Key to use Norton Bootable Recovery Tool.
To download the Norton Bootable Recovery Tool Wizard
from the Internet
1
Open your Web browser, and go to the following
URL:
http://www.norton.com/recoverytool_n360
2
Follow the on-screen instructions.
Responding to emergencies
Using the Norton Bootable Recovery Tool
32
About Support
If you have purchased Norton 360, you can access
Support from the product.
See the section "One Click Support" for more details.
w
Support offerings may vary based on the language or
product.
Accessing One Click Support
This feature is available for Norton 360, Norton
Internet Security, Norton AntiVirus and Norton
AntiVirus Classic.
One Click Support lets you access support from within
your product and offers the tools that automatically
diagnose and resolve common issues. You can also
search for solutions or gain easy access to support by
phone, as well as free support by chat and email.
To access One Click Support
1
In the main product window, click Support
2
In the drop-down list, click Get Support.
w
Availability of support varies by region. Regular
telephone and Internet connection fees apply in certain
countries. For full support details, please visit:
www.symantec.com/globalsupport
Service and
Support
Solutions
About Self Help
The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:
1 Find help withyour subscription, download, product
activation, or other nontechnical issues.
1 Search our Support Resources for help with
technical issues, such as installing, configuring, or
troubleshooting errors with your Norton products.
1 Find information about the latest virus threats and
removal tools.
You can access the Symantec support Web site at:
www.symantec.com/globalsupport
Select your country to get access to Customer Service,
Technical support, and Help against Spyware and
Viruses.
Contact Support
In addition to using our Self Help options, you can
contact a support representative by chat, email, or
phone.
w
Availability of support varies by region. Regular
telephone and Internet connection fees apply in certain
countries. For full support details, please visit:
www.symantec.com/globalsupport
Service and Support Solutions
About Self Help
34
Following is an overview of our support offerings:
Chat in real time with a support
representative.
For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve your problem. Chat support
is free, with the exception of our
Virus and Spyware Solution
service.
Chat
Submit your question on our Web
site and receive a response by
email.
Email support has a slower
response time when compared to
chat or phone. Email support is
free.
Email
Speak to a support representative
in real time.
Phone
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
35Service and Support Solutions
Contact Support
Service and Support Solutions
Contact Support
36
A
Account 21
activation 18
problems 19
troubleshooting 19
Adobe Reader
installing 28
using to view PDF 28
alerts 25
C
CD
installing product from 16
E
error messages 25
H
Help
accessing 27
printing 27
I
installation
from CD 15
from downloaded file 15
from USB 15
problems 16, 31–32
M
main window
features 19
options 19
status colors 25
status messages 25
Support 19
messages 25
N
Norton 360
about 13
desktop icon 18
main window 25
status 23
Norton Bootable Recovery Tool
using 31
Norton Bootable Recovery Tool
Wizard
downloading 32
P
Performance 21
pop-up messages 25
Product Feedback 21
Index
S
Scans
Norton Bootable Recovery
Tool 31
security status 24
Self Help 34
Settings 20
status 23–24
Status summary bar 22
Support
contact 34
One Click Support 33
Phone 34
Self Help 33
Symantec Support
accessing 29
Symantec Web site
accessing 29
T
Tasks 20
U
user guide PDF
on CD 28
opening 28
Index38
Quick Installation
Norton 360 includes protection updates and new product features as available
throughout this renewable service period. With this service you receive the right
to use this product on one computer or on the specified number of computers
during the service period, which begins upon initial installation. This renewable
service includes protection updates and new product features as available
throughout the service period, subject to acceptance of the Symantec License
Agreement included with this product and available for review at:
www.symantec.com
Product features may be added, modified, or removed during the service period.
Before you begin, you should close all open programs on your computer and
ensure that you are connected to the Internet.
Installing Norton 360
You can install Norton 360 from a CD, a USB drive, or from a file that you
download.
To install Norton 360
1 Do one of the following:
– If you install from a CD, insert the CD into the optical drive.
In Windows Vista or Windows XP, click Install Norton 360.
In Windows 7, click Launch Norton Install and then click Install Norton
360.
– If you install from a USB drive, insert the USB drive into the USB port.
In Windows Vista or Windows XP, click Launch Norton Install and then
click Install Norton 360.
In Windows 7, click Open Folder to view files, double click Start.exe and
then click Install Norton 360.
– If you downloaded your copy of Norton 360, double-click the file that you
downloaded.
2 In the Norton 360 installation page, enter the Product Key.
3 Click the Install Options link, review the options, and then click OK.
4 Click the User License Agreement link, and read the agreement.
5 After you have read the agreement, click AGREE & INSTALL.
Norton from Symantec products protect consumers from traditional threats with antivirus, phishing protection, and spyware
protection. They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition,
Symantec provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more
information, please click one of the following links:
Antivirus | Phishing Protection | Spyware Protection | Online Backup
Copyright © 2010 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered
trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be trademarks of their
respective owners.
PN: 21158321
Loading...