Symantec Norton 360 User Manual 6.0

User Guide

See back cover for Quick Installation.

Care for our Environment, ‘It's the right thing to do’.

Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products. This manual is made
from recycled materials.

Norton 360™ User Guide

The software described in this book is furnished under a license agreement and may be used only
in accordance with the terms of the agreement.

Documentation version 6.0

Copyright © 2011 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo, LiveUpdate, Norton 360, and Norton are trademarks or registered
trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Portions of
this product Copyright 1996-2011 Glyph & Cog, LLC. Other names may be trademarks of their
respective owners.

The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation/reverseengineering. No partof this documentmay be reproduced
in any form by any means without prior written authorization of Symantec Corporation and its
licensors, if any.

THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE
DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY
INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR
USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION
IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software as
defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, et seq. “Commercial
Computer Software and Commercial Computer Software Documentation”, as applicable, and any
successor regulations. Any use, modification, reproduction release, performance, display or
disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in
accordance with the terms of this Agreement.

Symantec Corporation
350 Ellis Street,
Mountain View, CA 94043

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License Agreement

Norton 360™

IMPORTANT: PLEASEREAD THE TERMSAND CONDITIONS
OF THIS LICENSE AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFOREUSING THE SOFTWARE(AS DEFINED
BELOW). SYMANTECCORPORATION, IF YOUARE LOCATED
IN THEAMERICAS; ORSYMANTEC ASIA PACIFIC PTE LTD,
IF YOUARE LOCATED IN THEASIA PACIFIC RIMOR JAPAN;
OR SYMANTECLIMITED, IF YOUARE LOCATEDIN EUROPE,
THE MIDDLE EASTOR AFRICA (“SYMANTEC”)IS WILLING
TO LICENSETHE SOFTWARE TOYOU ASTHE INDIVIDUAL,
THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE (REFERENCED BELOW AS
“YOU” OR “YOUR”) ONLY ON THE CONDITION THAT YOU
ACCEPT ALL OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND ENFORCEABLE
CONTRACT BETWEENYOU AND SYMANTEC. BY OPENING
THIS PACKAGE, BREAKING THE SEAL, CLICKING THE “I
AGREE” OR “YES” BUTTON OR OTHERWISE INDICATING
ASSENT ELECTRONICALLY,OR LOADING THESOFTWARE,
YOU AGREE TO THE TERMS AND CONDITIONS OF THIS
LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THESE
TERMS AND CONDITIONS, CLICK THE “CANCEL” OR “NO”
OR “CLOSEWINDOW” BUTTON OR OTHERWISEINDICATE
REFUSAL, MAKE NO FURTHER USE OF THE SOFTWARE,
AND CONTACTYOUR VENDOROR SYMANTEC CUSTOMER
SERVICE, USING THE CONTACT DETAILS IN SECTION 12
OF THIS LICENSE AGREEMENT, FOR INFORMATION ON
HOW TO OBTAIN A REFUND OF THE MONEY YOU PAID
FOR THE SOFTWARE (LESS SHIPPING, HANDLING, AND
ANY APPLICABLETAXES EXCEPT INCERTAIN STATES AND
COUNTRIES WHERE SHIPPING, HANDLING, AND TAXES
ARE REFUNDABLE) ATANY TIME DURINGTHE SIXTY (60)
DAY PERIOD FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including all its accompanying features and
services), and software documentation, (including any
product packaging)(the “Documentation”),that accompanies
this License Agreement (collectively the “Software”) is the
property of Symantec or its licensors, and is protected by
copyright law. Although Symantec continues to own the
Software, after Your acceptance of this License Agreement
You will have certain rights to use the Software during the
Service Period. The “Service Period” shall begin on the date
of Your initial installation of a copy of the Software on a
computer, mobile or mobile computing device (a “Device”),
regardless of the number of copies of the Software that you
are permitted to use in accordance with Section 1.A of this
License Agreement, and shall last for the period of time set
out in the Documentation or the applicable transaction
documentation from the authorized distributor or reseller
from which You obtained the Software. The Software may
automatically deactivateand become non-operational at the
end of the Service Period, and You will not be entitled to
receive anyfeature or content updates tothe Software unless
the Service Period is renewed. Subscriptions for renewals of
the Service Period will be available in accordance with
Symantec’s support policy posted at :

http://www.symantec.com/norton/
support/technical_support_policy.jsp

This License Agreement governs any releases, revisions,
updates or enhancements to the Software that Symantec
may make available to You. Except as may be modified by
the Documentation, and subject to Symantec’s right to

terminate forYour breachpursuant toSection 10, Yourrights
and obligations under this License Agreement with respect
to the use of this Software are as follows.

During the Service Period, You may:

A. useone copy ofthe Software on asingle Device. If agreater
number of copies and/or number of Devices is specified
within the Documentation or the applicable transaction
documentation from the authorized distributor or reseller
from which You obtained the Software, You may use the
Software in accordance with such specifications;

B. make one copy of the Software for back-up or archival
purposes, or copy the Software onto the hard disk of Your
Device and retain the original for back-up or archival
purposes;

C. use the Software on a network, provided that You have a
licensed copyof theSoftware for each Devicethat can access
the Software over that network;

D. permanently transfer all of Your rights in the Software
granted under this License Agreement to another person or
entity, provided that You retain no copies of the Software
and the transferee agrees to the terms of this License
Agreement. Partialtransfer of Your rights underthis License
Agreement shall not be permitted. For example, if the
applicable documentationgrants Youthe rightto usemultiple
copies of theSoftware, only a transfer of the rightsto use all
such copies of the Software would be valid; and

E. use the Software in accordance with any additional
permitted uses which may be set forth below.

You may not, nor may You permit any other
person to:

A. sublicense, rent or lease any portion of the Software;

B. reverse engineer, decompile, disassemble, modify,
translate, make any attempt to discover the source code of
the Software or create derivative works from the Software;

C. use the Software as part of a facility management,
timesharing, serviceprovider orservice bureauarrangement;
or

D. use the Software in any manner that is not permitted
pursuant to this License Agreement.

2. Software Feature and Content Updates:

A. You shall have the right to receive new features to the
Software as Symantec, in its sole discretion, makes such
features available with the Software during Your Service
Period. Symanteccontinually strivesto improve theusability
and performance of its products and services. In order to
optimize the Software Symantec may, at its discretion and
without notice, add, modify or remove features from the
Software at any time.

B. Certain software uses content that is updated from time
to time, including but not limited to the following software:
antivirus and crimeware software use updated virus
definitions; antispyware software uses updated spyware
definitions; antispamsoftware usesupdated antispamrules;
content filteringand antiphishingsoftware use updated URL

lists; some firewall software use updated firewall rules;
vulnerability assessmentproducts useupdated vulnerability
data and website authentication software uses updatedlists
of authenticated web pages; these updates are collectively
referred to as “Content Updates” (or alternatively referred
to as “Protection Updates” or “Security Updates” at times).
You shall have the right to receive Content Updates for the
Software during Your Service Period.

3. Product Installation; Required Activation:

A. Duringthe installationprocess, the Softwaremay uninstall
or disable other security products, or features of such
products, if such productsor features are incompatiblewith
the Software or for purposes of improving the overall
functionality of the Software.

B. Theremay betechnological measures inthis Software that
are designed to prevent unlicensed or illegal use of the
Software. You agree that Symantec may use these measures
to protect Symantec against software piracy. This Software
may contain enforcement technology that limits the ability
to install and uninstallthe Software on aDevice to not more
than a finite numberof times for afinite number of Devices.
This License Agreement and the Software containing
enforcement technology may require activation as further
set out in the Documentation. If so, the Software will only
operate fora finite periodof time prior toSoftware activation
by You. During activation, You may be required to provide
Your uniqueactivation codeaccompanying theSoftware and
Device configuration in the form of an alphanumeric code
over the Internet to verify the authenticity of the Software.
If Youdo notcomplete the activation withinthe finite period
of time set forth in the Documentation, or as prompted by
the Software, the Software will cease to function until
activation is complete; at which time the Software
functionality will be restored. In the event that You are not
able to activate the Software over the Internet, or through
any other method specified during the activation process,
You may contact Symantec Customer Support using the
information provided by Symantec during activation, or as
set out below.

4. Online Backup Feature:

The Software includes an online backup feature, which
provides the capability to store and retrieve Your files on
Symantec’s systemvia theInternet during theService Period
(“Online Backup Feature”), subject to the amount of online
backup spaceprovided withYour Softwareand/or whichYou
additionally purchase.If Youchoose to usethe Online Backup
Feature, You must complete the activation process within
the Software for such feature. In the event that You install
a newer version of the Software during Your Service Period,
You maybe required to reactivate theOnline Backup Feature
using the original email address You provided during the
initial activation process.

A. Norton Account. A current Symantec Norton Account
(“Norton Account”) is required to access and use the Online
Backup Feature. If you do not have a Norton Account, You
must complete the applicable registration process to create
a Norton Accountin order to use theOnline Backup Feature.
You are entirely responsible for maintaining the
confidentiality of Your Norton Account password.

B. Communication Connections; Online Backup Feature
Availability. You are solely responsible for acquiring and
maintaining the Internet or telecommunications services
and devices requiredto access and/or use theOnline Backup
Feature. The Online Backup Feature is provided “as is” and
“as available” and Symantec will not be responsible for pay

You for any loss or damage resulting from any downtime of
the Online Backup Feature due to reasonable scheduled
maintenance, maintenancefor criticalissues orforces beyond
the reasonable control of Symantec.

C. User Conduct and Responsibility; Compliance with
Applicable Laws.Use ofthe OnlineBackup Feature (including
the transmission of any data You choose to store through
the OnlineBackup Feature (“Data”))is subject to allapplicable
local, state, nationaland international laws and regulations,
including but not limited to the United States export laws.
You agree to comply with such applicable laws and
regulations and with the specifications set out in the
Documentation orthe applicabletransaction documentation
from the authorized reseller from which You obtained the
Software and not to (a) use the Online Backup Feature for
illegal purposes, (b) transmit or store material that may
infringe the intellectual property rights or other rights of
third parties orthat is illegal, tortious, defamatory, libelous,
or invasive of another's privacy; ©) transmit or store data
belonging to another party without first obtaining all
consents required by law from the data owner for
transmission of the data to Symantec for storage within the
United States; (d) transmit any material that contains
software viruses or other harmful computer code, files or
programs such as trojan horses, worms or time bombs; (e)
interfere with or disrupt servers or networks connected to
the Online Backup Feature; or (f) attempt to gain
unauthorized access to the Online Backup Feature, the
accounts of otherOnline Backup Feature users, or computer
systems ornetworks connectedto theOnline BackupFeature.

Your obligations in this Section 4.C regarding use of the
Online Backup Feature apply to alluse of the Online Backup
Feature in connection with Your Norton Account. You are
solely responsible for the use of the Online Backup Feature,
and the Data transmitted or stored through the Online
Backup Feature, in connection with Your Norton Account.

D. Responsibility for payment. To the maximum amount
permissible underapplicable law,You agreeto paySymantec,
its parents, subsidiaries, affiliates, officers, directors,
employees and agents the amount of any claims, demands,
costs, damages, losses, liabilities and expenses, including
reasonable attorneys' fees, made by any third party arising
out ofor in connectionwith use of theOnline Backup Feature
through Your Norton Account tothe extent any suchclaims,
demands, costs, damages, losses, liabilities and expenses
arise as a resultof Your breach of this License Agreement or
Your negligence or willful misconduct. Such amount may
include but is not limited to responsibility for payments of
any such claims, demands, costs, damages, losses, liabilities
and expenses arising out of or in connection with the Data
transmitted or stored through theOnline Backup Feature in
connection with Your Norton Account.

E. Termination; Suspension. Your right to use the Online
Backup Feature will terminate on expiration of the Service
Period. Symantec may immediately suspend or terminate
use of the Online Backup Feature during the Service Period
for Your failure to or Symantec’s reasonable belief that You
have failedto complywith these terms and conditions (other
than atrivial or inconsequentialbreach). or any othermisuse
of the Online Backup Feature. Following the expiration or
termination of the Service Period:

• Symantec may permanently delete any Data stored to the
online backup space provided with Your Software ;

• Symantec will not be obligated to maintain such Data,
forward such Data to You or a third party, or migrate such
Data to another backup service or account; and

• You will not be able to store the Data to any additional
backup spacethat youmay havepurchased separatelyunless
and until the Service Period is renewed.

F. Miscellaneous.Symantec hasno obligationto monitoruse
of the Online Backup Feature and/or Data transmitted or
stored through the Online BackupFeature. To the maximum
extent permissibleunder applicablelaw andnotwithstanding
the provisions of the third paragraph of section 6 below,
Symantec reserves the right at all times to monitor, review,
retain and/or disclose any Data or other information as
necessary to satisfy any applicable law, regulation, legal
process or governmental request, or to investigate any use
or suspected breach of this License Agreement.

5. Technical Support:

In connectionwith Youruse of the Software Youmay choose
to access certain technical support features that may be
offered from within the Software, which may include live
chat with a technical support agent and/or assistance from
a technical support agent via remote computer access (any
such technicalsupport offeredfrom withinthe Software shall
be referred to in this License Agreement as the “Technical
Support”). Any such Technical Support shall be provided in
Symantec’s solediscretion withoutany guaranteeor warranty
of any kind other than any guarantees applicable under
consumer lawsin Yourjurisdiction whichcannot beexcluded
or limited in any way. It is solely Your responsibility to
complete a backup of all Your existing data, software and
programs before receiving any Technical Support. In the
course of providing the Technical Support, Symantec may
determine that thetechnical issue is beyond thescope of the
Technical Support. Symantec reserves the right to refuse,
suspend orterminate any ofthe Technical Support inits sole
discretion.

6. Sixty (60) Day Money Back Guarantee:

If You are the original licensee of this copy of the Software
and arenot completely satisfiedwith it for anyreason, please
make no further use of the Software and contact Symantec
Customer Service,using the contactdetails set out inSection
12 of this LicenseAgreement, for a refund of the moneyYou
paid for the Software (less shipping, handling, and any
applicable taxesexcept in certainstates and countrieswhere
shipping, handling and taxes are refundable) at any time
during the sixty (60) day period following the date of
purchase.

7. Limited Warranty:

Symantec warrants that any media manufactured by
Symantec on which the Software is distributed will be free
from defects for a period of sixty (60) days from the date of
delivery ofthe Softwareto You. Yoursole remedy in theevent
of a breach ofthis warranty will bethat Symantec will, atits
option, replace any defective media returned to Symantec
within the warranty period or refund the money You paid
for the Software. Symantec does not warrant that the
Software will meet Your requirements or that operation of
the Software will be uninterrupted or that the Software will
be error-free. For the avoidance of doubt, references to
“Software” in the foregoing sentence shall include, but not
be limited to, the Online Backup Feature and Technical
Support.

TOTHE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND IN
LIEUOFALLOTHER WARRANTIES, WHETHER EXPRESS
OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE,AND NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE AND
COUNTRY TO COUNTRY.

8. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.

TOTHE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW AND REGARDLESS OF WHETHER ANY REMEDY
SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE
LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,
INDIRECT, OR SIMILAR DAMAGES, INCLUDING ANY
LOST PROFITS OR LOST DATA ARISING OUT OF THE USE
ORINABILITYTO USE THE SOFTWARE (INCLUDING BUT
NOTLIMITEDTOUSEOFTHEONLINE BACKUP FEATURE
AND TECHNICAL SUPPORT) EVEN IF SYMANTEC HAS
BEENADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS LICENSORS’
LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU
PAID FOR THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above will apply
regardless of whether You accept the Software.

9. U.S. Government Restricted Rights:

For U.S. Governmentprocurements, the Software is deemed
to becommercial computersoftware asdefined inFAR 12.212
and subject to restricted rights as defined in FAR Section

52.227-19 "Commercial Computer Software - Restricted
Rights" and DFARS 227.7202, “Rights in Commercial
Computer Software or Commercial Computer Software
Documentation”, asapplicable, andany successorregulations.
Any use, modification, reproduction release, performance,
display ordisclosure of the Software bythe U.S. Government
shall be solely in accordance with the terms of this License
Agreement.

10. Export Regulation:

You acknowledge that the Software and related technical
data andservices (collectively "Controlled Technology") may
be subjectto the importand exportlaws of theUnited States,
specifically theU.S. ExportAdministration Regulations(EAR),
and the laws ofany country where ControlledTechnology is
imported or re-exported. You agree to comply with all
relevant lawsand willnot export any Controlled Technology
in contravention to U.S. law nor to any prohibited country,
entity, or person for which an export license or other
governmental approval is required. AllSymantec product is
prohibited forexport or re-exportto Cuba, North Korea,Iran,
Syria andSudan andto any country subject torelevant trade
sanctions. USE OR FACILITATION OF SYMANTEC

PRODUCT IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE DESIGN,
DEVELOPMENT,FABRICATION,TRAINING, OR TESTING
OFCHEMICAL,BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES, DRONES, OR SPACE LAUNCH VEHICLES
CAPABLE OF DELIVERING WEAPONS OF MASS
DESTRUCTION IS PROHIBITED, IN ACCORDANCE WITH
U.S. LAW.

11. Arbitration:

If You area U.S. customer, Youand Symantec agreethat any
dispute, claim or controversy arisingout of or relatingin any
way to the Software or this License Agreement, shall be
determined by binding arbitration or small claims court,
instead of in courts of general jurisdiction. Arbitration is
more informal than a lawsuit in court. Arbitration uses a
neutral arbitrator instead of a judge or jury, allows for more
limited discoverythan incourt, andis subjectto verylimited
review by courts. Arbitrators can award the same damages
and reliefthat a court canaward. You agreethat, by agreeing
to this License Agreement, the U.S. Federal Arbitration Act
governs the interpretation and enforcement of this
arbitration provision, and that You and Symantec are each
waiving the right to a trial by jury or to participate in a class
action. This arbitration provision shall survive termination
of this License Agreement and/or the termination of Your
Symantec product license.

If You elect to seek arbitration, You must first send to
Symantec, by certified mail, a written Notice of Your claim
("Notice of Claim"). The Notice of Claim to Symantec should
be addressed to: General Counsel, Symantec, Inc., 350 Ellis
Street, MountainView, CA 94043and shouldbe prominently
captioned “NOTICE OF CLAIM”. The Notice of Claim should
include boththe mailingaddress andemail addressYou would
like Symantec to use to contact You. If Symantec elects to
seek arbitration, it will send, by certified mail, a written
Notice of Claim to Your billing address on file. A Notice of
Claim, whethersent byYou or by Symantec, must(a) describe
the nature and basis of the claimor dispute; and (b) set forth
the specific amount of damages or other relief sought
("Demand").

If You and Symantec do not reach an agreement to resolve
the claim within thirty (30) days after the Notice of Claim is
received, You or Symantec may commence an arbitration
proceeding or file a claim in small claims court. You may
download or copy a form of notice and a form to initiate
arbitration at www.adr.org. If Youare required to paya filing
fee, Symantecwill promptlyreimburse Youfor Yourpayment
of the filing fee after arbitration is commenced. The
arbitration will be governed by the Commercial Arbitration
Rules and the Supplementary Procedures for Consumer
Related Disputes(collectively, "AAA Rules") of theAmerican
Arbitration Association ("AAA"), as modified by thisLicense
Agreement, and will be administered by the AAA. The AAA
Rules and Forms are available online at www.adr.org or by
calling the AAA at 1-800-778-7879. The arbitrator is bound
by theterms of this License Agreement. All issuesare for the
arbitrator to decide, including issues relating to the scope
and enforceability of this arbitration provision. Unless
Symantec andYou agreeotherwise, any arbitration hearings
will take place inthe county (or parish) ofeither the mailing
address You provided in Your Notice or, if no address was
provided in Your Notice, Your billing address on file.If Your
claim is for U.S. $10,000 or less, Symantec agrees that You
may choose whetherthe arbitration will be conductedsolely
on the basis of documents submitted to the arbitrator,
through a telephonic hearing, or by an in-person hearing as
established by the AAA Rules. If Your claim exceeds U.S.
$10,000, theright to ahearing will be determinedby the AAA
Rules. Regardless of the manner in which the arbitration is
conducted, the arbitrator shall issue a reasoned written
decision sufficient to explain the essential findings and
conclusions on which the award is based. If the arbitrator
issues You an award that is greater than the value of
Symantec’s last written settlement offer made before an
arbitrator was selected (or if Symantec did not make a
settlement offer before an arbitrator was selected), then
Symantec will pay You, in addition to the award, either U.S.

$500 or 10% of the amount awarded, whichever is greater.
Except asexpressly set forthherein, the payment ofall filing,
administration and arbitrator fees will be governed by the
AAA Rules.

YOU AND SYMANTEC AGREE THAT EACH MAY BRING
CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS
INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR
CLASS MEMBER IN ANY PURPORTED CLASS OR
REPRESENTATIVE PROCEEDING. Further, unless bothYou
and Symantec agree otherwise, the arbitrator may not
consolidate morethan oneperson's claims with Your claims,
and may not otherwise preside over any form of a
representative or class proceeding. If this specific provision
is found to be unenforceable, then the entirety of this
arbitration provision shall be null and void. The arbitrator
may award declaratory or injunctive relief only in favor of
the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's
individual claim.

12. General:

This License Agreement will be governed by the laws of the
State of California, United States of America. This License
Agreement is the entire agreement between You and
Symantec relating to the Software and: (I) supersedes all
prior or contemporaneous oral or written communications,
proposals, and representations with respect to its subject
matter; and (ii) prevails over any conflicting or additional
terms of any quote, order, acknowledgment, or similar
communications between the parties. Notwithstanding the
foregoing, nothing in this License Agreement will diminish
any rightsYou mayhave underexisting consumerprotection
legislation or other applicable laws in Your jurisdiction that
may notbe waivedby contract.Symantec may terminate this
License Agreement if You breach any term contained inthis
License Agreement (other than a trivial or inconsequential
breach) and, if such termination occurs, You must cease use
of anddestroy all copies of theSoftware and Documentation.
The disclaimers of warranties and damages and limitations
on liability shall survive and continue to apply after
termination. This License Agreement may only be modified
by the Documentation or by a written document that has
been signedby both Youand Symantec. ShouldYou have any
questions concerningthis LicenseAgreement, orif Youdesire
to contactSymantec forany reason,please write toSymantec
Customer Service, 555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at:

www.symantec.com.

ADDITIONAL TERMS AND CONDITIONS.

Your use of the Software is subject to the terms and
conditions below in addition to those stated above.

13. Privacy; Data Protection:

From time to time, the Software may collect certain
information, including personally identifiable information,
from the Device on which it is installed, which may include:

• Information on potential security risks as well as URLs of
websites visited that the Software deems potentially
fraudulent. The URLs could contain personally identifiable
information that a potentially fraudulent website is
attempting to obtain without Your permission. This
information is collected by Symantec for the purpose of
delivering the functionalities of the software, and also for
evaluating andimproving the abilityof Symantec’s products
to detectmalicious behavior, potentiallyfraudulent websites
and other Internet security risks.

• URLs of websites visited as well as search keywords and
search resultsonly if theNorton Safe Web featureis enabled.
This information is collected by Symantec for the purpose
of providing protection and of evaluating and advising You
regarding potential threatsand risks thatmay be associated
with a particular Web site before You view it.

• Executable files and files that contain executable content
that are identified as potential malware, including
information on the actions taken by such files at the time of
installation. Thesefiles are submittedto Symantecusing the
Software’s automatic submission function. Such automatic
submission function may be deactivated after installation
by following the instructions in the Documentation for
applicable products. The collected files could contain
personally identifiable information that has been obtained
by the malware without Your permission. Files of this type
are being collected by Symantec only for the purpose of
improving the ability of Symantec’s products to detect
malicious behavior.

• The name given to the Device during the initial setup of
such Device. If collected,the name will beused by Symantec
as an account name for the Device under which You may
elect to receive additional services and/or under which You
may use certain features of the Software. You may change
such account name at any time after installation of the
Software and it is recommended that You do so.

• Status information regarding installation and operation of
the Software. This information indicates to Symantec
whether installation of the Software was successfully
completed as well as whether theSoftware has encountered
an error. The status information could contain personally
identifiable informationonly ifsuch informationis included
in the nameof the file or folder encountered bythe Software
at the time of installation or error. The status information
is collected by Symantec for the purpose of evaluating and
improving Symantec’sproduct performanceand installation
success rate. Symantec may also use this information to
optimize its web-pages.

• Information contained in email messages that You send
through the Software to Symantec to report as spam or as
incorrectly identified as spam. These email messages may
contain personally identifiable information and will be sent
to Symantec only withYour permission, and will not be sent
automatically. If You send such messages to Symantec,
Symantec will use them only for the purpose of improving
the detection ability of Symantec’s antispam technology.
Symantec will not correlateor match up these files with any
other personally identifiable information.

• Information contained in a report that You may choose to
send through the Software to Symantec when the Software
encounters a problem. The report includes information
regarding the status of both the Software and Your Device
at the time that the Software encountered the problem. The
status informationabout YourDevice mayinclude thesystem
language, country locale, and the operating system version
for YourDevice, as wellas the processes running,their status
and performance information,and data from filesor folders
that were open at the time the Software encountered the
problem. The information could contain personally
identifiable information if such information is included in,
or isa part of the name of thefiles or folders openat the time
the Softwareencountered theproblem. This information will
be sent to Symanteconly with Your permission, and will not
be sent automatically. The information is collected by
Symantec for the purpose of correcting the encountered
problem and improving Symantec’s product performance.
This information will not be correlated or matched up with
any personally identifiable information.

• The Internet Protocol (IP) address and/or Media Access
Control (MAC) address and the Machine ID of the Device on
which the Software is installed to enable the Software to
function and for license administration purposes.

• Other general, statistical information used for product
analysis, and for improving product functionality.

Unless it is expressly defined as optional, the collected
information as set out above is necessary for the purpose of
the functionality of Symantec’s products.

Information may be transferred to the Symantec group in
the United States or other countries that may have less
protective dataprotection lawsthan the region inwhich You
are situated (including the European Union) and may be
accessible bySymantec employeesor contractorsexclusively
to be used in accordance with the purposes describedabove.
For the same purposes the information may be shared with
partners and vendors that process information on behalf of
Symantec. Symantec has taken steps so that the collected
information, if transferred, receives an adequate level of
protection.

Subject to applicable laws, Symantec reserves the right to
cooperate with any legal process and any law enforcement
or other government inquiry related to Your use of this
Software. Thismeans thatSymantec may provide documents
and information relevant to a court subpoena or to a law
enforcement or other government investigation. Inorder to
promote awareness, detection and prevention of Internet
security risks,Symantec mayshare certain informationwith
research organizationsand other security software vendors.
Symantec may also use statistics derived from the
information to track and publish reports on security risk
trends. By using the Software, You acknowledge and agree
that Symantec may collect, transmit, store, disclose and
analyze such information for these purposes.

In addition, anyData that You transmit or store throughthe
Online Backup Feature will be transferred to and stored in
servers located in countries that may have less protective
data protection laws than the country in which You are
located (including without limitation the United States).
These servers are owned and maintained by a third party
processor which Symantec has required by contract to
safeguard Your Data. If you have any questions about how
Your Data is being handled, please contact Symantec
Customer Service using the contact details in Section 12.

CPS / N360 6.0 / USE

Contents

Chapter 1 Overview .. . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. 11

About Norton 360 .. .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . . 11

Chapter 2 Installation . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . 13

Installing Norton 360 . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. 13

Chapter 3 Getting Started . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. 15

Starting Norton 360 .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . . 15

Activating Norton 360 . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . 16

Exploring the main window . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. 17

About Norton 360 status .. .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . . 19

About managing messages and alerts .... . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. 20

For more information ... . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . . 21

Chapter 4 Responding to emergencies ... . . .. . . .. . . .. . . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . 23

Using the Norton Bootable Recovery Tool ... . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. 23

Service and Support Solutions .... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . .. 25

Index .... . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. 27

Quick Installation ... . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . .. . . . .. . . .. . . .. . 30

Contents10

Overview

This chapter includes the following topics:

1 About Norton 360

About Norton 360

Norton 360 offers proven performance and delivers today’s fast and light
all-in-one solution to protect your PC and all your online activities. It protects
against viruses, worms,hackers, and botnet. With a single subscription, you can
protect up to three PCs. It safeguards against online identity theft, protects
important files, and keeps your PC tuned and running at peak performance.

Norton 360 is completely automated and easy to use. It works quietly in the
background to maintain your overall system integrity with minimal effect on PC
performance. By offering an unmatched combination of performance and
protection, Norton 360 helps you get the most out of your PC and your online
experience.

1

Overview

12

About Norton 360

Installation

This chapter includes the following topics:

1 Installing Norton 360

Installing Norton 360

You can install Norton 360 from a CD or from a file that you download.

To install Norton 360

1

Do one of the following:

1 If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton 360.
In Windows 7, click Launch Norton Install and then click Install Norton

360.

1 If you downloaded your copy of Norton 360, double-click the file that you

downloaded.

2

In the Norton 360 installation page, enter the Product Key if prompted.

3

Click the User License Agreement link, read the agreement, and then click
Close.

4

After you have read the agreement, click Agree & Install.

2

If the opening panel does not appear

Sometimes a computer's optical drive does not automatically run a CD.

To start the installation from the product CD

1

On your desktop, double-click My Computer.

2

In the My Computer window, double-click the icon for your optical drive.

3

In the list of files, double-click Start.exe and then click Install Norton 360.

Installation

14

Installing Norton 360

Getting Started

This chapter includes the following topics:

1 Starting Norton 360

1 Activating Norton 360

1 Exploring the main window

1 About Norton 360 status

1 About managing messages and alerts

1 For more information

3

Starting Norton 360

Norton 360 protects any computer on which it is installed. You do not have to
start the product to be protected. If Norton 360 detects a situation that requires
your attention, Norton 360 may repair it automatically. You can also set Norton
360 to notify you when a situation requires your attention, and you can decide
which action you want to take.

At any time, you can start Norton 360 to adjust the settings, review your
protection status, or perform preventive maintenance. You can access all of the
program features from the main window.

To start Norton 360

4

Do one of the following:

1 In the Windows notification area, double-click the Norton 360 icon.

1 On theWindows taskbar, click Start> All Programs > Norton 360 > Norton

360.

1 Double-click the Norton 360 icon on your desktop.

Getting Started

16

Activating Norton 360

Activating Norton 360

To use all of the features in Norton 360, you must first activate your product.
Product activation reducessoftware piracy and ensures that you have authentic
Symantec software. You can renew your subscription after the end of your
subscription period.

If you did not activate your product during installation, Norton 360 prompts for
activation each time you start the product. Also, you receive an activation alert
regularly until you activate the product.

You must activate your product within the time period that the alert specifies,

w

or your product stops working.

You can activate your product directly from the activation alert. You can also
activate your product from the Trial Period Status link in the main window or
from the My Account window. In some cases, you might need to enter your
Product Keyto activate your product. Youcan activateor renew the subscription
of your product from any non-admin user account as well. Activation should
take only a few minutes.

To activate Norton 360, your computermust be connected to the Internet. If you
use a proxy server to connect to the Internet, you must configure the proxy
settings. To configure proxy settings, go to the Norton 360 main window, and
then click Settings > Administrative Settings > Network Proxy Settings >
Configure.

To activate Norton 360 from the alert

1

In the alert, click Activate Now or Renew Now.

2

Click OK.

3

Follow the on-screen instructions.

4

In the window that appears, click Done.

To activate your product from the main window

1

In the Norton 360 main window, do one of the following:

1 If you purchased a subscription version of a retail product, click Activate

Now.

1 If the product came installed on your computer, click Activate Online

Now.

1 If you want to renew the subscription of your product, click Renew.

2

Follow the on-screen instructions to activate or subscribe your product.

About problems during activation

A connectivity problem can occur if you use parental control software. If you
suspect that parental controls might block the connection, you can configure
the parental controls so that they do not block the activation procedure. You
need to log in to your parental control software or to the Internet through your
ISP as an administrator to change your configuration.

If youuse a proxyserver to connect to theInternet, you must configure theproxy
settings. To configure the proxy settings, go to the Norton 360 main window,
and then click Settings > Administrative Settings > Network Proxy Settings >
Configure.

Exploring the main window

When you start Norton 360, themain window opens.The main window provides
access to all Norton 360 features, options, Help, and Support. You can also view
the status of your protection categories, computer and Web protection, and file
backups.

The main window contains the following areas that provide access to tasks and
services.

The following links are displayed at the top of the main window:

Exploring the main window

17Getting Started

Tasks

Settings

Performance

Feedback

Opens the Tasks page, which lets you run scans, check for updates,
view Security History, check Vulnerability Protection and check
Norton Security Map.

This area also lets you manage backup sets, run backup, restore
files, buy more storage, and restore online backup by browser.
You can also run a diagnostic report, run startup manager, run
Registry Cleanup, run Norton Insight, and check Norton Tasks .

Opens the Settings page, which lets you customize Antivirus
settings, configure Firewall settings, customize Antispam settings,
configure the My Network management tool and configure Parental
Controls.

This area also lets you configure Identity Protection, schedule PC
Tuneup tasks, manage Administrative Settings and manage Backup
Settings. You can use the Quick Controls to turn on and off Norton
360 features.

Opens the Performance window which shows all installs,
downloads, optimizations, detections, alerts, and instances of
Quick Scan that have occurred on your computer since installing
Norton 360. The window also displays a detailed graphical
representation of the CPU and the memory usage by your Norton
product.

You can also view Norton Tasks, Insight Protection, Application
Ratings, and Startup Manager information.

Opens the Feedback page, which lets you submit feedback about
your experience with Norton 360

It also lets you go to the Help & Support page.

Getting Started

18

Exploring the main window

Account

Support

Opens the My Account page, which lets you access your Norton
Account, renew your subscription and buy more storage. You can
also activate your product .

This area also lets you buy another product license and check your
monthly product report. You can also use this page to view your
subscription information and your available online backup space.

Opens the Norton Help Center, the Norton AutoFix page and the
product tutorials.

You can view your subscription status, the User License Agreement
and the product information.

Protection categories is the largest area on the main window. The protection
categories providean overallsystem status.Your status may be Protected if your
computer is secure, Attention if an area needs your attention, or At Risk if your
computer is at risk. This area also provides a Fix Now icon when needed. If an
area needs your attention, it is reflected in one or more protection categories.
The protection categories include the following:

PC Security

Identity

Backup

Lets you view PC Security details, run scans, run LiveUpdate, manage
Firewall, and run Norton Insight

Lets you view Identity Protection details, manage Identity Protection,
and configure or log in to Identity Safe

Lets you view Backup Details, manage backup sets , run Backup,
restore backup files, and buy more storage

PC Tuneup

Lets you view PC Tuneup Details, run Disk Optimization, run File
Cleanup, run Diagnostic Report, and run Startup Manager

The following icons are displayed at the bottom of the main window:

Activity Map

Manage

Access the world map with hotspots of cybercrimes and the latest
threats.

Manages your Norton products on all of your devices from one
location.

Protects your mobile device against loss, theft, and malware.Mobile

About Norton 360 status

19Getting Started

Online Family

Safe Web

Monitors your child’s activities on the Internet.

w

versions of Norton 360. In such case, you may not be able to
access Norton Online Family options.

Checks the safety of a Web site and provides you with a Safe
Search experience.

w

360. In such case, you may not be able to access Safe Web options.

Your activation status or subscription status appears at the bottom of the main
window. You can use the Activate Now option or the Subscribe Now option to
activate or subscribe your Norton product.

About Norton 360 status

Norton 360 displays the security status of your computer at the top of the main
window. Based on the security status of your computer, Norton 360 shows your
system status as Protected, Attention, or At Risk.

The system status indicator displays one of the following statuses:

Protected

Attention

Norton Online Family may not be available with some

Safe Web may not be available with some versions of Norton

Indicates that your computer is protected
from threats, risks, and damages.

Indicates that your computer requires
attention.

At the bottom section of the Norton 360
main window, click Fix Now to resolve the
security threats on your computer.

See “Responding to

security status
indicators”

on page 20.

At Risk

Indicates that your computer is at risk.

At the bottom section of the Norton 360
main window, click Fix Now to resolve the
security threats on your computer.

Norton 360displays individual securitystatus for each protection category,such
as PC Security, Identity, Backup, and PC Tuneup. Based on the security status of
the differentcomponents of your computer, thestatus areas of the fourprotection
categories are marked as Protected, Attention, or At Risk.

When your system status or protection categories statuses are marked as At

Risk or Attention, at the bottom section of the Norton 360 main window, click
Fix Now to resolve all the security threats on your computer.

Getting Started

20

About managing messages and alerts

Responding to security status indicators

When yoursystem encounters athreat ora risk, theproduct displaysthe security
status at the top of the main window. When a status indicator displays a status,
you cantake appropriate action to improveyour protectionstatus. Your protection
is based on the programs that are installed on your computer. To improve your
protection status, ensure that your installed programs are up to date.

When your system status or protection categories statuses are marked as At
Risk or Attention, you can resolve the security issues directly from the main
window.

To respond to security status indicators

1

In the Norton 360 main window, click Fix Now.

2

Follow the on-screen instructions.

About managing messages and alerts

Norton 360 displays messages in several ways and in several locations.

You might see messages in the following locations:

Notification area on your Windows desktop

Norton 360 main window overall status

Several types of Norton 360 messages
appear in the notification area, at the far
right of the taskbar. For example, your PC
was turned off, or it has not been connected
to the Internet for a while. In this case, you
see a message that your protection may not
be up to date.

A different alert appears if a security setting
was turned off. This message warns you that
your PC might not be secure and helps you
to turn on the setting.

In most cases you can click the alert to open
Norton 360 and fix the problems.

Alerts and other messages appear at the
middle of the main window. The color of the
message indicates its urgency. If the
message color is green, your computer is
protected. If the message color is orange or
red, you must take appropriate action to
ensure that you stay protected.

For more information

21Getting Started

Norton 360 protection categories and
details

Norton 360 gadget in the Windows sidebar

For more information

The product documentation helps you use Norton 360. You can find the
information that you need on your computer and on the Symantec Web site.

Accessing Help

Help is available throughout your Norton product. Help provides links to
information that assists you with the specific tasks that you want to complete.
The online Help provides a guide to all of the product features.

To access Help

1

At the top of the main window, click Support.

2

In the drop-down menu, click Help.

To print a Help topic

1

In the Help window, click the Printer icon.

2

Click OK.

Norton 360 displays individual status areas
for each protection feature, such as PC
Security, Identity, Backup, and PC Tuneup.
The status areas show how many issues
need to be resolved for each feature. You
can use View Details under each status area
for more information about those issues.
You can use the Fix Now option to fix all the
issues that need to be resolved to secure
your computer.

In Windows Vista and Windows 7, Norton
360 displays the security status of your
computer in the Norton 360 gadget in the
Windows sidebar.

Accessing the user guide PDF

You can find the Norton 360 User Guide on the CD in PDF format. You must have
Adobe® Reader® installed on your computer to read the PDF.

If you purchased this product as a download, the PDF and Adobe Reader are not

w

included. You must download the PDF from the Symantec Web site and Adobe
Reader from the Adobe Web site.

To install Adobe Reader

Do one of the following:

1 Insert the CD into the optical drive.

1

In the window that appears, click Browse CD.

Getting Started

22

For more information

2

Double-click the Manual folder.

3

Double-click the Adobe program file.

4

Follow the on-screen instructions.

After you install the Adobe Reader, you can read the PDF from the CD.

To read the user guide PDF from the CD

Do one of the following:

1 Insert the CD into the optical drive.

1

In the window that appears, click Browse CD.

2

Double-click the Manual folder.

3

Double-click the PDF.

You can also copy the user guide to your computer and read it from there.

To read the user guide that you copied to your computer

1

Go to the location into which you copied the PDF.

2

Double-click the PDF.

Accessing the Symantec Web site

You can access the Symantec Web site in a browser.

To access the Symantec Web site in your browser

1

Open your Web browser.

2

Go to the following URL:
www.symantec.com

Responding to emergencies

This chapter includes the following topics:

1 Using the Norton Bootable Recovery Tool

Using the Norton Bootable Recovery Tool

If the installation of your Norton product fails, you can use the Norton Bootable
Recovery Tool to scan and remove any security threats that prevent successful
installation. If your computer is infected and you are not able to start your
Windows operatingsystem, you can use NortonBootable RecoveryTool toremove
threats and recover your computer.

Norton BootableRecovery Tool is available onthe product CD that youpurchased.
You can use the product CD as a recovery media.

To use Norton Bootable Recovery Tool, you must use the product key of the

w

Norton product that you purchased. If you use a trial version of Norton 360, you
need to create a Norton Account to receive a product key to use Norton Bootable
Recovery Tool.

To use the Norton Bootable Recovery Tool

1

Insert the recovery media and start your computer from the recovery media.
The recovery media can be a Norton Bootable Recovery Tool CD, DVD, USB
key, or the product CD.

2

Read the Norton License Agreement, type your product key, and then click
I Agree.

If youuse a non-QWERTY keyboard, usethe VirtualKeyboard option to enter
your product key.

3

In the Norton Bootable Recovery Tool window, click Norton Advanced
Recovery Scan.

4

Click Start Scan.

5

After the scan is complete, remove the recovery media from the drive or USB
port, and restart your computer.

4

Responding to emergencies

24

Using the Norton Bootable Recovery Tool

Downloading the Norton Bootable Recovery Tool Wizard

If your attempt to install a Norton product fails, you can download the Norton
Bootable RecoveryTool Wizard. This easy-to-use wizardhelps you create Norton
Bootable Recovery Tool on a CD, DVD, or USB key. You can use Norton Bootable
Recovery Tool to scan your computer and remove any security threats that
prevent successful installation.

It isrecommended thatyou downloadand install Norton Bootable Recovery Tool
Wizard on a computer thatdoes not haveany security threats and create Norton
Bootable Recovery Tool. If you create Norton Bootable Recovery Tool on an
infected computer,there is a chance thatthe recovery CD, DVD, orUSB key might
get infected.

To use Norton Bootable Recovery Tool, you must use the product key of the

w

Norton product that you purchased. If you use a trial version of Norton 360, you
need to create a Norton Account to receive a product key to use Norton Bootable
Recovery Tool.

You candownload NortonBootable RecoveryTool Wizardin oneof thefollowing
ways:

1 From the Start menu.

1 From the Norton Support Web site.

To download the Norton Bootable Recovery Tool Wizard from the Start menu

1

On the Windows taskbar, do one of the following:

1 In Windows XP, click Start > Programs > Norton 360 > Norton Recovery

Tools.

1 In Windows Vista or Windows 7, click Start > All Programs > Norton 360

> Norton Recovery Tools.

2

Follow the on-screen instructions.

To download the Norton Bootable Recovery Tool Wizard from the Internet

1

Open your Web browser, and go to the following URL:
http://www.norton.com/recoverytool_n360

2

Follow the on-screen instructions.

To download the Norton Bootable Recovery Tool Wizard from Norton 360

1

In the Norton 360 main window, click Scan Now.

2

In the Computer Scan pane, do one of the following:

1 Click Quick Scan.

1 Click Full System Scan.

3

At the bottom of the scan window, next to If you think there are still risks,
click click here.

4

In the Norton Rescue Tools Web page, click Download Norton Bootable
Recovery Tool.

5

Follow the on-screen instructions.

Service and Support Solutions

About Support

If you have purchased Norton 360, you can access Support from the product.

Support offerings may vary based on the language or product.

w

Accessing Norton Autofix

This feature is available for Norton 360, Norton Internet Security, and Norton
AntiVirus.

Norton Autofixoffers thetools thatautomatically diagnoseand resolvecommon
issues. You can also searchfor solutions or gain easyaccess to supportby phone,
as well as support by chat and email.

Availability of support varies by region. Regular telephone and Internet

w

connection fees apply in certain countries. For full support details, please visit:

www.norton.com/support

To access Norton Autofix

1

In the main product window, click Support.

2

In the drop-down list, click Get Support.

About Self Help

The Symantec Web site contains answers to the most common customer
questions. From our Web site you can:

1 Find help with your subscription, download, product activation, or other

nontechnical issues.

1 Search ourSupport Resources forhelp withtechnical issues, such as installing,

configuring, or troubleshooting errors with your Norton products.

1 Find information about the latest virus threats and removal tools.

You can access the Symantec support Web site at:

www.norton.com/support

Service and Support Solutions

26

Contact Support

Contact Support

w

In addition to using our Self Help options, you can contact a support
representative by chat, email, or phone.

Availability of support varies by region. Regular telephone and Internet
connection fees apply in certain countries. For full support details, please visit:

www.norton.com/support

Following is an overview of our support offerings:

Chat

Email

To contact a support representative, please visit the Symantec support Web site
at the following URL:

www.norton.com/support

The online support option is displayed first, followed by the contact options
where you can select the type of support you prefer.

Chat in real time with a support representative.

For more complex technical issues, chat offers the option to
allow a support representative to connect remotely to your
computer and resolve your problem. Chat support is free, with
the exception of our Virus and Spyware Solution service.

Submit your question on our Web site and receive a response
by email.

Email support has a slower response time when compared to
chat or phone. Email support is free.

Speak to a support representative in real time.Phone

Index

A

Account 18
activation 16

problems 16
troubleshooting 16

Adobe Reader

installing 21
using to view PDF 21

alerts 20

C

CD

installing product from 13

E

error messages 20

H

Help

accessing 21
printing 21

I

installation

from CD 13
from downloaded file 13
problems 13, 23–24

M

main window

features 17
options 17
status colors 20

main window (continued)

status messages 20
Support 17

messages 20

N

Norton 360

about 11
desktop icon 15
main window 20
status 19

Norton Bootable Recovery Tool

using 23

Norton Bootable Recovery Tool Wizard

downloading 24

P

Performance 17
pop-up messages 20
Product Feedback 17

S

Scans

Norton Bootable Recovery Tool 23
security status 20
Self Help 25
Settings 17
status 19–20
Support

contact 26

Norton Autofix 25

Phone 26

Self Help 25

Index28

Symantec Support

accessing 22

Symantec Web site

accessing 22

T

Tasks 17

U

user guide PDF

on CD 21
opening 21

Quick Installation

Norton 360 includes protection updates and new product features as available throughout this renewable
service period. With this service you receive the right to use this product on one computer or on the specified
number of computers during the service period, which begins upon initial installation. This renewable service
includes protection updates and new product features as available throughout the service period, subject to
acceptance of the Symantec License Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and ensure that you are connected
to the Internet.

Installing Norton 360

You can install Norton 360 from a CD or from a file that you download.

To install Norton 360

1 Do one of the following:

– If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton 360.

In Windows 7, click Launch Norton Install and then click Install Norton 360.

– If you downloaded your copy of Norton 360, double-click the file that you downloaded.

2 In the Norton 360 installation page, enter the Product Key.

3 Click the User License Agreement link, and read the agreement.

4 After you have read the agreement, click Agree & Install.

Norton from Symantec products protect consumers from traditional threats with antivirus, phishing protection, and spyware protection. They also protect against bots,
drive-by downloads, and identity theft, and are light on system resources. In addition, Symantec provides services such as online backup and PC Tuneup, and is a trusted
source for family online safety. For more information, please click one of the following links:

Antivirus | Phishing Protection | Spyware Protection | Online Backup

Copyright © 2011 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and
its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

PN: 21217104