Symantec NIS2005 User Manual

User’s Guide

Norton Internet Security™ 2005

User’s Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 8.0 PN: 10291345

Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

Trademarks

Symantec, the Symantec logo, Norton Internet Security, Norton Personal Firewall, LiveUpdate, Norton AntiSpam, and Norton AntiVirus are U.S. registered trademarks of Symantec Corporation. Microsoft, MS-DOS, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. AOL and CompuServe are registered trademarks of America Online, Inc. Pentium is a registered trademark of Intel Corporation. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 10987654321

Chapter 1 Installation

System requirements ......................................................... 5

Before installation .............................................................11

Install Norton Internet Security ....................................12

After installation ................................................................14

For more information .......................................................17

Chapter 2 Feature summary

Security protection features ...........................................22

Virus and threat protection features ............................23

Spam filtering features ....................................................25

Ad blocking features .........................................................27

Chapter 3 Getting started

Start Norton Internet Security .......................................30

Start Norton Internet Security from the Internet

Explorer toolbar ........................................................30

About the main window ...................................................31

Activate your product .......................................................33

Temporarily turn off security protection .....................35

Turn off Auto-Protect temporarily .................................37

Turn off spam filtering .....................................................39

Chapter 4 Responding to emergencies

What to do if a virus is found .........................................42

If Norton AntiVirus cannot repair a file ......................43

Look up viruses on the Symantec Web site ................44

If your product won’t install ...........................................45

If your computer won’t start ...........................................46

Contents4

Create Emergency Disks .................................................47

If you need to use Emergency Disks ............................48

Chapter 5 Frequently asked questions

Explore the Symantec service and support

Web site ......................................................................49

How can I find the version number? ............................49

If you need to uninstall ....................................................50

Troubleshoot virus and threat protection ....................51

Troubleshoot security protection ...................................55

Troubleshoot Norton AntiSpam .....................................62

Troubleshoot Ad Blocking ...............................................65

Troubleshoot LiveUpdate .................................................66

Service and support solutions

Index

Installation

Before installing, take a moment to review the system requirements.

System requirements

To use Norton Internet Security, your computer must have one of the following Windows operating systems installed:

1 Windows 98/98SE/Me

1 Windows 2000 Professional

1 Windows XP Professional/Home Edition

1 Windows XP Tablet PC Edition

1 Windows XP Media Center Edition

Installation of Norton Internet Security is not supported on Windows 95/NT 4.x, Macintosh, Linux, the server versions of Windows 2000/XP computers, or Windows XP 64-bit edition.

Installation

System requirements

Your computer must also meet the following minimum requirements.

Operating System Requirements

Windows 98/98SE 1 133-MHz or higher processor

1 96 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

Windows Me

Windows 2000 Professional

Windows XP Home/ Professional/ Tablet PC/Media Center Editions

1 150-MHz or higher processor

1 128 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

1 133-MHz or higher processor

1 128 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

1 300-MHz or higher processor

1 128 MB of RAM

1 200 MB of available hard disk space

1 Internet Explorer 5.5

1 CD-ROM or DVD-ROM drive

System requirements

Supported email and instant messenger programs

Norton Internet Security adds security features to the following email and instant messenger programs.

Feature Supported programs

Installation

Norton AntiSpam integration

Most POP3 email programs, including:

1 Microsoft

1 Microsoft Outlook 2000/XP/2003

1 Eudora

1 Netscape

1 Netscape Mail 6.0/P

1 Yahoo! Mail and Yahoo! Mail Plus on the Web

Outlook® Express 5.5 and later

5.0 and later

Messenger 4.x

Not compatible with the following email clients and protocols:

1 AOL

1 Lotus Notes

1 IMAP

1 POP3 clients that use SSL (Secure Sockets Layer)

Installation

System requirements

Feature Supported programs

Norton AntiVirus email scanning

Norton AntiVirus instant messaging scanning

Most POP3 and SMTP email programs, including:

1 Microsoft Outlook Express 4, 5, 6

1 Microsoft Outlook 97/98/2000/XP/2003

1 Netscape Messenger 4

1 Netscape Mail 4, 6, 7

1 Eudora Light 3, Eudora Pro 4, Eudora 5, Eudora 6.0,

Eudora 6.0J

1 Pegasus 3

1 IncrediMail XE

1 Becky! Internet Mail 1.x, 2.0

1 AL-Mail32 1.11

1 Datula 1.x

1 PostPet 2.1, 2.06, 3.0

Norton AntiVirus does not support the following email clients and protocols:

1 AOL

1 IMAP

1 POP3s with Secure Sockets Layer (SSL)

1 Web-based email such as Hotmail and Yahoo! Mail

1 Lotus Notes

1 AOL Instant Messenger 4.7 or later

1 Yahoo! Messenger 5.0 or later

1 Windows Messenger 4.7 or later

1 MSN Messenger 4.6, 4.7, 6.0 or later

Version 5.0 is not supported.

Privacy Control instant messaging scanning

1 AOL Instant Messenger, version 4.3 or later

1 MSN Messenger and Windows Messenger, version 4.6

or later

About encrypted email connections

Norton Internet Security does not support email connections that use Secure Sockets Layer. Secure Sockets Layer (SSL) is a Netscape protocol designed to provide secure communications on the Internet. If you use an SSL connection to access your email, you are not protected by Norton Internet Security.

To send email messages through SSL connections, turn off Privacy Control and Norton AntiSpam.

In Norton AntiVirus, you must turn off incoming and outgoing email protection.

To send email through SSL

1 In the main window, click Privacy Control.

2 In the lower-right corner of the window, click Turn

Off.

3 In the main window, double-click Norton AntiSpam.

4 In the lower-right corner of the window, click Turn

Off.

5 In the main window, click Options > Norton

AntiVirus.

w If you set a password for Options, Norton Internet

Security prompts you for the password before you can continue.

6 In the Options window, click Email.

7 Uncheck Scan incoming Email (recommended).

8 Uncheck Scan outgoing Email (recommended).

9 Click OK.

10 Resend your email.

System requirements

Installation

Compatibility with other software and hardware

Norton Internet Security works well with Symantec pcAnywhere and most routers, Internet connection sharing programs, and popular VPNs.

Installation

System requirements

Symantec pcAnywhere

You should have no problems using Symantec pcAnywhere as either a client or host with Norton Internet Security. For maximum protection, if you run a Symantec pcAnywhere host, edit the rule to limit its use to only the computers with which you use it. Symantec pcAnywhere passwords are also necessary for maximum security.

Routers

Norton Internet Security adds to the protection provided by the router. In some cases, you might want to reduce the protection provided by the router so that you can use programs like NetMeeting or MSN Messenger. Norton Internet Security also provides features that might not be available with cable and DSL routers, such as privacy protection.

Internet connection sharing programs

For basic protection, install Norton Internet Security on the gateway computer. For maximum protection against Trojan horses or other problem programs that initiate outbound communications, install Norton Internet Security on all computers that share the connection. You must have a license for each copy of Norton Internet Security that you install.

Virtual Private Networks

Norton Internet Security works with the following Virtual Private Networks (VPNs):

1 Symantec Enterprise VPN

1 Symantec Gateway Security

1 Nortel

1 VPNremote

1 PGP

1 SecureRemote

With most VPNs, when the VPN client is active, you cannot see the Internet or other computers on your local network. You can see only what is available through the VPN server to which you are connected.

Before installation

Installation

Before installation

See “Create

Emergency Disks”

on page 47.

Before you install Norton Internet Security, prepare your computer. If your computer cannot start from a CD, create Emergency Disks.

Prepare your computer

Quit all other Windows programs before you install Norton Internet Security. Other active programs may interfere with the installation and reduce your protection.

If you have a recent version of Norton Internet Security Professional, Norton Internet Security, or Norton Personal Firewall, the installer can import and use your antispam training settings. If you have an older version of these products, the installer prompts you to remove the older version.

You must also uninstall any antivirus programs that are installed on your computer. For more information, see the user documentation that came with the programs.

If you’re using Windows XP

Windows XP includes a firewall that can interfere with Norton Internet Security protection features. You must turn off the Windows XP firewall before installing Norton Internet Security.

To turn off the Windows XP firewall

1 On the Windows XP taskbar, click Start > Control

Panel .

Installation

Install Norton Internet Security

2 In the Control Panel window, do one of the following:

2 In the default Category View, click Network and

Internet Connections, and then click Network Connections.

2 In the Classic View, double-click Network

Connections.

3 Right-click the active connection icon, and then click

Properties.

4 In the Properties window, on the Advanced tab,

uncheck Protect my computer and network by

limiting or preventing access to this computer from the Internet.

5 Click OK.

Install Norton Internet Security

You can install Norton Internet Security from a CD or from a file that you download. If you have not already done so, close all other Windows programs.

To install Norton Internet Security

1 Do one of the following:

See “If the opening

screen does not appear” on

page 14.

2 If you are installing from a CD, insert the CD into

the CD-ROM drive, and then, when the opening screen appears, click Install Norton Internet Security.

2 If you downloaded your copy of Norton Internet

Security, double-click the file that you downloaded, and then click Install.

2 In the Norton Internet Security Setup window, click

Next.

3 If prompted, read the License Agreement, and then

click I accept the License Agreement. If you decline, you cannot continue the installation.

4 If product key text boxes are present, type the

product key for activation.

5 Click Next.

6 In the Pre-Install Scanner window, click Start Scan to

scan your computer for viruses before the installation.

Install Norton Internet Security

Installation

If an infection is detected in an active program, Norton AntiVirus may close it. Save all your data before you begin.

7 Do one of the following:

2 If you want to end the scan, click Stop Scan. 2 If a virus is detected, for each file that you want to

delete, click Delete.

8 If you want to see the results of the scan, click View

Details, and then click OK to exit.

9 Click Next.

10 Select an installation type. Your options are:

Install Now Install using the most common

Custom View an additional window that

settings. This is the best choice for most users.

will allow you to install without accounts and Parental Control.

w If you do not install these

features, you will have to use Add/ Remove Programs in the Windows Control Panel to create accounts or use Parental Control. See “Customize your installation” on page 14.

11 Click Browse to select a folder into which you want to

install Norton Internet Security, if it is other than the default location.

12 Click Next.

13 Confirm the installation location, and then click Next

to install Norton Internet Security.

14 Do one of the following:

2 To restart your computer now, click Restart

Windows Now.

2 To restart your computer later, click Restart

Windows Later.

w Your computer is not protected until you restart.

Installation

After installation

15 Click Finish.

Customize your installation

During installation, if you select the Custom installation type, you can select the component programs that you want to install.

To customize your installation

1 Follow the Norton Internet Security installation

procedure to step 10, select Custom, and then click Next.

2 In the Install Accounts and Parental Control window,

select whether you want to install Accounts and Parental Control.

w If you do not install these features, you will have to

use Add/Remove Programs in the Windows Control Panel to create accounts or use Parental Control.

3 Click Next to continue installation at step 13.

If the opening screen does not appear

Sometimes a computer’s CD-ROM drive does not automatically run a CD.

To start the installation from the Norton Internet Security CD

1 On your desktop, double-click My Computer.

2 In the My Computer window, double-click the icon for

your CD-ROM drive.

3 In the list of files, double-click Cdstart.exe.

After installation

After Norton Internet Security is installed and you have restarted your computer, the Configuration Wizard appears.

Use the Configuration Wizard

The Configuration Wizard lets you activate and register Norton Internet Security and complete post-installation tasks. You must be online to activate your product.

w If you choose not to register the software by using the

Configuration Wizard or if registration fails for some reason, you can register by visiting the Symantec Web site at: www.symantec.com

To use the Configuration Wizard

1 In the opening Configuration Wizard window, click

Next. If you downloaded your copy of Norton Internet Security, the License Agreement window appears.

2 Read the License Agreement, and then click I accept

the License Agreement, and then click Next.

If you decline, you cannot continue the installation.

3 In the Product Activation window, click Activate and

4 Click Next.

5 In the first Registration window, in the drop-down list,

select the Country/Region from which you are registering.

6 If you would like information from Symantec about

Norton Internet Security, check the methods by which you want to receive that information, type your email address and/or your phone number, and then click Next.

7 If you would like to receive postal mail from

Symantec, check the check box, and then type your name and address.

8 Click Next.

9 In the Activation window, if product key text boxes

are present, type the product key for activation.

10 Verify that you are connected to the Internet, and then

click Next.

11 In the Activation Complete window, click Print key

to print a copy of the product key for your records, and then click Next.

Installation

After installation

Installation

After installation

12 In the Subscription window, review the subscription

information, and then click Next.

13 The Next Steps window lists the following post-

installation tasks that Norton Internet Security automatically performs:

Run LiveUpdate Ensures that you have the latest

Run the Home Network Wizard

Specify private information

virus protection

Allows your computer to communicate with other computers on your network, if one exists

Identifies the information that you want Privacy Control to protect

w If the Use Norton Internet Security instead of Windows

Firewall check box and the Do not share Norton security status with other products check box appear, Symantec recommends that you leave them checked and use Norton Internet Security to protect your computer.

14 Click Close to begin these tasks.

For more information

The product documentation provides assistance for using Norton Internet Security. You can find the information that you need on your computer and on the Web.

Use online Help

Help is available throughout your Symantec product. Help buttons and links to more information provide assistance that is specific to the task that you are completing. The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete.

To use online Help

1 At the top of the main window, click Help & Support

> Norton Internet Security Help.

2 In the Help window, in the left pane, select a tab. Your

options are:

Contents Displays the Help by topic

For more information

Installation

Index Lists Help topics in alphabetical

Search Opens a search box in which you

You can also print any topic in Help.

To print a topic in Help

1 In the Help window, click the Contents tab.

2 In the Contents list, select the topic that you want to

print, and then click Print.

3 Select whether you want to print only the selected

topic or the topic and all of the subtopics under it.

4 Click OK.

order by key word

can type a word or phrase

Installation

For more information

Window and dialog box Help

Window and dialog box Help provides information about the program. This type of Help is context-sensitive, meaning that it provides help for the dialog box or window that you are currently using.

To access window or dialog box Help

4 Do one of the following:

2 In the window, click any Help link. 2 In the dialog box, select Help or More Info.

Access the User’s Guide PDF

The Norton Internet Security User’s Guide is provided on the CD in PDF format. You must have Adobe Reader installed on your computer to read the PDF.

w If you purchased this product as an electronic download,

Adobe Reader was not included. You must download it from the Adobe Web site.

To install Adobe Reader from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 In the CD window, double-click the Manual folder.

4 If applicable, double-click the Adobe folder.

5 Double-click the program file.

6 Follow the on-screen instructions to select a folder for

Adobe Reader and complete the installation.

Once you have installed Adobe Reader, you can read the PDF from the CD.

To read the User’s Guide PDF from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 Double-click the Manual folder.

4 Double-click the PDF.

You can also copy a User’s Guide to your hard disk and read it from there.

To read a User’s Guide from your hard disk

1 Open the location into which you copied the PDF.

2 Double-click the PDF.

Symantec products on the Web

The Symantec Web site provides extensive information about all Symantec products. There are several ways to access the Symantec Web site.

To access the Web site from the Help menu

4 Select the solution that you want. Your options are:

For more information

Installation

Help and Support Takes you to the product support

Symantec Security Response

Feature summary

Use the information in this section to familiarize yourself with the product.

This section includes the following information:

1 A list of all of the features in the product

1 A brief description of each feature

The feature summary can help you determine which feature to use to solve a problem. Read the feature descriptions to locate the correct component to use.

See “Use online

Help” on page 17.

For more information on any of the features listed, see the online Help.

Feature summary

Security protection features

Norton Internet Security includes a suite of security tools that help keep your computer safe from security threats and privacy intrusions.

Security protection features include:

Personal Firewall Protects your computer from Internet attacks, dangerous

Intrusion Detection

Outbreak Alert Notifies you of security threats affecting Internet users

Network Detector Lets you customize security settings for different

Internet Explorer toolbar

Privacy Control Gives you several levels of control over the kind of

Alert Assistant Helps you understand security issues, suggests how you

Parental Control Lets parents choose the Web sites and newsgroups that

Password protection

Web content, port scans, and other suspicious behavior.

Scans each piece of information that enters and exits your computer and automatically blocks any Internet attacks.

worldwide and recommends actions to ensure that you are protected.

networks. This makes it easy for mobile users who connect to the Internet from the road to stay protected at all times.

Lets you customize security settings for individual Web sites without leaving your browser.

information that users can send via the Web, email, and instant messenger programs.

can resolve problems, and advises you on avoiding future security problems.

their children can visit and the types of Internet programs that children can use.

Protects Norton Internet Security options from unauthorized changes.

Virus and threat protection features

Feature summary

Virus and threat protection features

Norton AntiVirus provides comprehensive virus prevention, threat detection, and repair software for your computer. It automatically detects and repairs known viruses. Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages, Internet downloads, and other files. Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats.

Norton AntiVirus includes expanded threat detection of both known and emerging threats, such as spyware and other files that could put your computer at risk. Norton AntiVirus also scans files inside of compressed files.

Norton AntiVirus continually monitors your computer and protects it from known and unknown threats using the following features:

Auto-Protect 1 Loads into memory when Windows starts, providing

Automatic LiveUpdate

Compressed file protection

Email protection Protects incoming and outgoing email messages,

Instant messenger protection

constant protection while you work.

1 Checks for viruses every time that you use software

programs on your computer, insert floppy disks or other removable media, access the Internet, or use document files that you receive or create.

1 Monitors your computer for any unusual symptoms

that may indicate an active threat.

Updates your program and virus definitions automatically.

Detects and repairs viruses inside of compressed files.

preventing your computer and other computers from infection.

Scans for and detects viruses in instant messenger attachments.

Feature summary

Virus and threat protection features

Bloodhound technology

Password protection

Norton QuickScan Automatically runs once LiveUpdate updates your

Detects new and unknown viruses by analyzing an executable file’s structure, behavior, and other attributes such as programming logic, computer instructions, and any data that is contained in the file.

Protects Norton AntiVirus options from unauthorized changes.

computer with program updates and virus definitions. Checks for infections that have processes running in memory and infections that are referenced by start-up folders and files.

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