Symantec Backup Exec 3600 R3 Quick Start Manual

Symantec Backup Exec
Appliance Quick Start Guide

3600 R3

21323748

Documentation version: 3600 R3

PN: 21323748

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Backup Exec Appliance
Quick Start Guide

This document includes the following topics:

■ Contents of the Backup Exec appliance package

■ Configuring the Backup Exec Appliance

Contents of the Backup Exec appliance package

The Backup Exec appliance package includes the following contents:

■ One Backup Exec appliance

■ Two mounting rails

■ One 1U bezel with mounting hardware

■ Two power cords

■ One SAS cable

Note: To connect a tape device, use the SAS cable that ships with the appliance.
To connect a multi-tape drive library, you must use a SAS Fanout cable, which
is sold separately.

■ A portfolio folder containing:

■ One USB key

■ One license key card

Configuring the Backup Exec Appliance

Setting up and configuring the Backup Exec appliance

Use the following process as a guide to set up and configure your Backup Exec
appliance.

Warning: Failure to follow the steps in the recommended order can result in a
non-functional appliance.

Table 1-1

Setting up and configuring the appliance

More informationTaskStep

See “Locating the default

appliance host name and
using it to access and
configure the Backup Exec
appliance” on page 9.

Locate the default appliance
host name on the back of the
appliance, and then write it
down.

The default host name is
used to connect to the
appliance.

Step 1

See “Installing the Backup

Exec appliance mount rails
and mounting the appliance
in a rack” on page 10.

Install the appliance mount
rails, and then mount the
appliance in a rack.

Step 2

See “Connecting to the

Backup Exec appliance for
the first time and verifying the
factory test results”

on page 13.

Connect to the appliance and
view the factory test results.

Step 3

See “Performing the initial

configuration of the Backup
Exec appliance” on page 14.

Perform the initial
configuration of the appliance.

Step 4

See “Updating the Backup

Exec appliance software and
hardware firmware”

on page 19.

Install software updates.Step 5

See “Starting Backup Exec

from the Backup Exec
appliance” on page 21.

Start Backup Exec.Step 6

8Backup Exec Appliance Quick Start Guide

Configuring the Backup Exec Appliance

Locating the default appliance host name and using it to access and
configure the Backup Exec appliance

The default host name of the appliance is required to connect to the appliance using
a laptop and an Ethernet cable so you can begin the configuration process. The
default host name is derived from the MAC address of the appliance's Ethernet port

0. It uses all of the characters that comprise the MAC address, excluding the MAC
address separator characters (-) or (:).

For example,

■ Appliance MAC address = 01-23-45-67-89-AB

■ Default appliance host name = 0123456789AB

Table 1-2

Default host name label format

Default host name label formatAppliance model

Appliance MAC address label:

01-23-45-67-89-AB

Default appliance host name: 0123456789AB

Backup Exec 3600 R3 Appliance

You can find the default host name on a label that is located on the rear chassis of
the Backup Exec 3600 R3 Appliance directly under the Ethernet ports. The model
of the appliance determines the printed format of the host name label.

Symantec recommends that you locate the default appliance host name label on
the Backup Exec 3600 R3 Appliance back panel and then write down the default
host name before you rack mount the appliance. Viewing the host name label is
difficult after you mount the Backup Exec 3600 R3 Appliance in a rack.

The configuration process includes typing the 12-digit alpha-numeric default host
name in the address bar of either the Internet Explorer or Firefox browser. Later
during initial configuration, you can change the default host name to a name you
prefer.

For example, type: http://0123456789AB and then press Enter.

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Configuring the Backup Exec Appliance

Note: When reviewing the Windows Event Viewer logs for the appliance, you may
notice the entries that show the appliance computer name or host name as
"BEAppliance". You can ignore these events, as these initial appliance-related
entries are generated when the appliance is deployed at the factory, or after you
initiate a factory reset. Before the initial configuration of the appliance occurs, the
appliance host name is changed from "BEAppliance" to an alpha-numeric name
based on the appliance’s eth0 MAC address. The name change is done to avoid
host name conflicts when you connect the appliance to your network.

You can now install the application mount rails and mount the appliance in a rack.

See “Installing the Backup Exec appliance mount rails and mounting the appliance

in a rack” on page 10.

Installing the Backup Exec appliance mount rails and mounting the
appliance in a rack

Standard mounting rails are included in the shipping box to accommodate standard
enterprise square hole 19” racks.

Note: Mounting methods vary by rack manufacturer. Racks may contain mounting
rails with square holes, round holes, or round threaded holes. Regardless of the
type of holes your rack has, ensure that the rails are installed between the rack unit
spacing lines.You may need to acquire other mounting hardware to install the guide
rails in your rack.

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Configuring the Backup Exec Appliance

To install the Backup Exec appliance mount rails and to mount the appliance in a
rack

1

Mount the rails to the rack.

Note: Ensure that the rails are installed between unit spacing lines of the rack.

2

Place the top fastener into the rail hole.

3

Snap the edge of the fastener down.

4

Insert the bottom fastener and make sure that it is secure.

5

Secure the rails to the rack by inserting the provided screws into the threaded
holes between the top fastener and bottom fastener at the ends of each rail.

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Configuring the Backup Exec Appliance

6

Fully extend the rails forward.

7

Lower the chassis onto the extended rails.

8

Be sure that the three locking pins on the sides of the chassis fit into the three
slots in the extended rails.

Note: The following drawings show an empty chassis. Your appliance is fully
loaded, with the chassis cover installed, when it arrives from the factory. The
following drawings show a generic chassis. You can use these instructions
regardless of the height of your appliance.

9

Secure the fasteners over the front hole, on each side of the appliance.

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Configuring the Backup Exec Appliance

10

Press the release tab on the extended rail (#1 on the following picture).

11

Push the chassis into the rack until it snaps into place (#2 on the following
picture).

You can now connect to the Backup Exec appliance and verify the factory test
results.

Connecting to the Backup Exec appliance for the first time and
verifying the factory test results

You initially connect to the Backup Exec appliance directly or remotely using either
a laptop computer and a standard Ethernet cable, or by using a Windows computer
on the network.

Note: Using a laptop computer is the recommended method to initially connect to
the appliance. For instructions to connect to the appliance using a networked
Windows computer, see the Symantec Backup Exec Appliance Administrator's
Guide 3600 R3.

Ensure that the laptop's IPv4 IP network setting is set to Obtain an IP address
automatically. A connection to the appliance cannot be made if you use a static
IP address.

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Configuring the Backup Exec Appliance

To connect to the Backup Exec appliance for the first time and verify the factory
test results

1

Connect a standard Ethernet cable to the network interface card port on the
laptop and to the eth0 port on the appliance.

2

Connect a network Ethernet cable to the eth1 port on the appliance, or select
an Ethernet port of your choosing.

3

Connect both power cords to the appliance.

4

Plug the power cords into a surge-protected power source.

5

Press the ON button on the front panel to turn on the appliance.

6

On the laptop, open a web browser and then type the default host name in the
browser's address field. For example, http://0123456789AB

See “Locating the default appliance host name and using it to access and

configure the Backup Exec appliance” on page 9.

7

On the right side of the Backup Exec appliance web UI, click
selftest_factory_report.txt.

A text file reports the results of software tests that were run on the appliance
at the factory. If the report shows that the appliance functions normally (PASS),
you can perform the initial configuration of the appliance. If any tests show as
failed (FAIL), contact your reseller.

You can now perform the initial configuration of the appliance.

See “Performing the initial configuration of the Backup Exec appliance”
on page 14.

Performing the initial configuration of the Backup Exec appliance

The Backup Exec appliance initial configuration process enables you to set appliance
security passwords, configure network access to the appliance, set time zone and
language options, and enter AutoSupport registration information.

Before you begin the initial configuration

The initial configuration of the appliance requires your Symantec License File (SLF)
file to fully license the appliance. Without a valid SLF, the Backup Exec appliance
runs in Trial Mode for a limited time.

You can find your SLF file in the Backup Exec appliance purchase materials that
Symantec emailed to you.

If you directly connect to the appliance using a laptop computer to run the initial
configuration, Symantec recommends moving the SLF file from your email to the

14Backup Exec Appliance Quick Start Guide

Configuring the Backup Exec Appliance

laptop. If you use DHCP to connect to the appliance, place the SLF file in an
accessible share on your network. You can then browse to the location where the
SLF file is located when you are prompted to upload the SLF file.

To perform the initial configuration of the Backup Exec appliance

1

Confirm that the Selftest Factory Report shows that components function
properly.

2

Log in to the appliance using the appliance web UI as follows:

■ Accept the default user name of administrator.

■ For Password, enter P@ssw0rd (where “0” is the number zero).

Note: The password is case-sensitive.

3

Click Next.

4

Review the Appliance configuration overview page.

All of the items that are marked with an asterisk (*) are required. Symantec
recommends that you notate the information and have it handy because you
cannot complete the initial configuration process without it.

5

Click Configure.

6

On the Network page, do one of the following:

Do the following in the order listed:

■ Click DHCP.

■ In the Network Interface Card list box,

select eth1, or the port that you used
to connect your network cable.

Note: Double asterisks (**) represent

the active Ethernet port.

■ Click Add.

■ Click Next.

■ Continue with step 7.

To use DHCP to configure your network

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Configuring the Backup Exec Appliance

Do the following in the order listed:

■ Click Static IP.

■ Enter IP address, netmask, and

gateway information in the boxes
provided.

■ In the Network Interface Card list box,

select eth1, or the port that you used
to connect your network cable.

Note: Double asterisks (**) represent

the active Ethernet port.

■ Click Add.

To connect additional networks to the
appliance, repeat the process to assign
additional network information to the
remaining Ethernet ports.

■ Click Next.

■ Continue with step 7.

To manually set the IP addresses for your
network

7

On the DNS (Domain Name Services) page, do one of the following:

No input is required. The initial
configuration process automatically
configures the DNS IP address for you. In
the Applied configuration fields, you
should see the word Auto and the Ethernet
port that DHCP used to bind the IP
address.

However, if you want to use a proxy server,
do the following in the order listed:

■ Select Enable Proxy.

■ Enter the proxy server information.

Note: If your proxy server supports

Secure Socket Layer tunneling, select
Enable SSL Tunneling.

■ Click Next.

■ Continue with step 8.

If you selected DHCP on the Network
page

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Configuring the Backup Exec Appliance

Do the following in the order listed:

■ In DNS Settings, add the DNS IP

address, and then select an eth port to
which you want to bind the address.

■ Click Add.

■ If you want to use a proxy server, select

Enable Proxy, and then enter the
pertinent proxy server information.

Note: If your proxy server supports

Secure Socket Layer tunneling, select
Enable SSL Tunneling.

■ Click Next.

■ Continue with step 8.

If you want to manually configure the
connection to a DNS server

8

When the DNS summary page reports a successful configuration, click Next.

9

On the Security page, review the information. Then enter an administrator
account password and a password to use as the new deduplication logon
account password. You use the deduplication logon account password to
access the deduplication disk storage device.

The administrator password can be seven or more characters in length, and
it must include a specific combination of characters, with minimum requirements
for acceptable passwords.

A password with seven characters must include all of the following requirements,
while a password with more than seven characters must include at least three
of the following requirements:

■ One uppercase letter

■ One lowercase letter

■ One number (0-9)

■ One of the following special characters: @ # $ % ^ & ! * ( ) { } [ ]

Note: Use only the special characters listed. Be aware that using other
special characters in non-English languages may be considered as invalid
characters.

10

Click Next.

11

Click OK when you are prompted to proceed.

12

After successfully updating the passwords, click Next.

17Backup Exec Appliance Quick Start Guide

Configuring the Backup Exec Appliance

13

On the Language/Time Zone page, select the language you want to use with
the Backup Exec Administration Console.

By default, the appliance uses the English language during the initial
configuration process. To use the language you set during the initial
configuration, restart the appliance after you complete the initial configuration.

Note: After you complete the initial configuration, you can change the language
that the appliance uses from the login page of the web UI.

14

Under Appliance Locale, select the country where the appliance is located.

Based on the language that you selected in step 13 for the Backup Exec
Administration Console, all of the countries that use that language appear in
the Appliance locale list box. If you want to work in a different language other
than the language that is used in the country where the appliance is located,
check Show all languages. Then select the language that you prefer to use.

For example, you can select English (United States) as the locale of the
appliance, yet choose Corsu (France) as the appliance locale language.

15

Optional: Under Date and Time Format, select the appliance location, and
then select a date format and a time format.

The date format and time format that you select are used in the appliance web
UI, the Backup Exec Administration Console, and the Windows operating
system. You can reset the date format and the time format, or select a different
format type on the Time Zone and Synchronization tab within the appliance
web UI.

If you want to work in a different language, or use a different date format other
than what is used in the country where the appliance is located, check Show
all languages. Then select the language that you prefer to use.

16

Optional: Under Time Sychronization, select Network Time Protocol (NTP),
and then enter the NTP server name or the IP address.

Network Time Protocol (NTP) is a networking protocol for clock synchronization
between computer systems over packet-switched, variable-latency data
networks.

17

Optional: To manually set the date and local time for the appliance, click None,
and then enter the appropriate date and time values in the Date and Time
fields.

18

Optional: In the Time Zone field, select the time zone of the appliance.

19

Click Next.

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Configuring the Backup Exec Appliance

20

Review the summary of the location and language settings, and then click
Next.

21

On the AutoSupport Registration page, verify that Enable Call Home is
checked, and then add the registration information in the fields provided. Fields
that are marked with an asterisk (*) are required.

Note: The Symantec AutoSupport organization works with the Call Home
feature to minimize Backup Exec appliance downtime by simplifying both your
technical support experience and the repair process whenever appliance repairs
become necessary. The Call Home feature is enabled by default.

If you do not want to add AutoSupport registration information, uncheck Enable
Call Home.

22

Click Next.

23

If the AutoSupport Registration summary page reports a successful
configuration, or if it reports that you disabled the Call Home option, click Next.
Otherwise, click Back to enter the registration information again.

24

On the Host Name and License page, enter a new user-defined host name.

25

Optional: Enter a domain, along with a user name and password with rights to
join the domain.

26

Click Next.

27

Click OK to restart the appliance.

To see host name or domain changes, you must restart the appliance.

After the appliance restarts, the appliance web UI logon screen appears. Before
you log in to the appliance, confirm that the initial configuration was successfully
completed.

See “Updating the Backup Exec appliance software and hardware firmware”
on page 19.

Updating the Backup Exec appliance software and hardware firmware

Symantec recommends that you download and install Microsoft Windows operating
system updates, Symantec Backup Exec software updates, and appliance firmware
updates immediately after completing the initial configuration. Symantec also
recommends that you periodically check for updates so that the latest software
versions that are available can be installed on the appliance. Install all available
Windows updates and Backup Exec patches or updates.

19Backup Exec Appliance Quick Start Guide

Configuring the Backup Exec Appliance

To download the Windows updates and Symantec Backup Exec updates, the
appliance web UI connects directly to servers at both Microsoft and Symantec. To
successfully download the available software updates, the appliance must be
connected to the Internet. If you prefer, you can configure local Microsoft Windows
Server Update Servers and Symantec Central LiveUpdate servers. When you use
internal local update servers you eliminate the need for the appliance to connect
to external networks for product updates. By using local update servers, you can
eliminate the update traffic between the local networks and the external networks.

For more information about Symantec LiveUpdate servers, see the Symantec
LiveUpdate™ Administrator 2.3 User's Guide.

For more information about Microsoft Windows Server Update Servers, contact
Microsoft.

The process of installing updates may take a few hours. When the process has
completed, a message appears on the Update Information page that states that
the updates have been successfully installed and the appliance needs to be
restarted. Perform this task during off-peak hours so that your appliance operations
are not interrupted or degraded.

Note: You may have to run Symantec LiveUpdate more than once, along with
subsequent appliance restarts, to completely update your software.

To update the Backup Exec appliance software and hardware firmware

1

Log in to the appliance web UI.

2

Navigate to the Manage > Appliance > Update Information tab.

3

Under Schedule Updates, click Check now next to the Check and download
available updates option.

You can review the progress of the download process in the Real time
progress box.

After the updates finish downloading, the Product update message indicates
that the updates are ready to be installed.

4

Do one of the following:

20Backup Exec Appliance Quick Start Guide

Configuring the Backup Exec Appliance

Do the following in the order listed:

■ Ensure that all Backup Exec jobs have

finished.

■ Under Schedule Updates, click Install

Now.
When the update installation finishes,

the Product update message reports
that the installation is complete and the
appliance must be restarted.

■ Restart the appliance.

To immediately install the updates

Do the following in the order listed:

■ Under Schedule Updates, click the

calendar icon to select an installation
date.

■ Click the clock icon to select a time to

run the installation.

■ Click Schedule.

To schedule the installation of updates

5

After installing the software updates, restart the appliance.

You can now start Backup Exec.

See “Starting Backup Exec from the Backup Exec appliance” on page 21.

Starting Backup Exec from the Backup Exec appliance

After you successfully finish the initial configuration of the Backup Exec appliance,
the appliance is ready to use.

Note: Ensure that the appliance host name is resolvable before you launch Backup
Exec.

To start Backup Exec from the Backup Exec appliance

1

On the client computer that you use to access the appliance, open a supported
web browser, and then enter the host name of the appliance.

2

Log in to the web UI.

3

Navigate to Manage > Remote Launch.

21Backup Exec Appliance Quick Start Guide

Configuring the Backup Exec Appliance

4

Under Management Tools, click Backup Exec Administration Console.

Note: If the appliance is a member of a domain, you must log in using valid
credentials for that domain when prompted.

5

Symantec recommends that you install your Symantec Backup Exec appliance
maintenance SLF license file after you start Backup Exec.

See “Installing the Symantec Backup Exec appliance maintenance SLF license

file” on page 22.

For more information about Backup Exec, see the Symantec Backup Exec 2014
Administrator's Guide.

Installing the Symantec Backup Exec appliance maintenance
SLF license file

Symantec software products require product activation by entering an activation
code or running a license file during the installation process of the software. Your
Backup Exec appliance has been preloaded with the proper Symantec Licensing
File (SLF) so no further software activation is required. Along with your product
license certificate email from Symantec, you also receive a unique Backup Exec
appliance SLF license file. You should retain the Backup Exec appliance SLF license
file as it is used in case the software must be reinstalled. Your licensing certificate
email also includes a Symantec SLF license file. The SLF license file is required
for activation of maintenance and to establish your technical support entitlement
period that is included with your Backup Exec appliance product.

To install your Backup Exec appliance maintenance SLF license file

1

In the Backup Exec Administration Console, click the Backup Exec button,
select Installation and Licensing, and then select Install Options and
Licenses on this Backup Exec Server.

2

Click Import Symantec License File.

3

Browse to the location of your license file, and then select the file.

4

Click Next.

5

Click Next on the Configure Options page.

6

Click Next on the Choose Languages page.

7

Click Install on the Installation page.

8

After the installation completes, click Finish.

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