Symantec Backup Exec™ 3600 R2 Appliance
Getting Started Guide
21239090
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
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and functionality. The Technical Support group also creates content for our online
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fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
■ A range of support options that give you the flexibility to select the right
amount of service for any size organization
■ Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
■ Upgrade assurance that delivers software upgrades
■ Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■ Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site
at the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
■ Questions regarding product licensing or serialization
■ Product registration updates, such as address or name changes
■ General product information (features, language availability, local dealers)
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■ Information about upgrade assurance and support contracts
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■ Issues that are related to CD-ROMs, DVDs, or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
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supportsolutions@symantec.comNorth America and Latin America
Contents
Technical Support . . . . . . ............ . . . . . ........... . . . . . . ........... . . . . . ............ . . . . . ........... . . . . . . ..... 4
Chapter 1 Introduction . . . . . . . . ........... . . . . . ........... . . . . . . ........... . . . . . . . ........... . . . . . 9
About the Backup Exec 3600 Appliance ......... . . . . . . ........... . . . . . . . ........... . . 9
About the documentation . . ........... . . . . . ........... . . . . . . ........... . . . . . . . ........... 9
Hardware dimensions . ........... . . . . . ........... . . . . . . ........... . . . . . . ........... . . . . . 10
Power specifications ... . . . . . . . ........... . . . . . ........... . . . . . . ........... . . . . . . . ........ 10
About disk modules and drives .......... . . . . . . ........... . . . . . . ........... . . . . . ...... 11
About the rear panel components .. . . ........... . . . . . ............ . . . . . ........... . . . . 11
Software overview .. . . . ........... . . . . . ............ . . . . . ........... . . . . . . ........... . . . . . . 13
System requirements ......... . . . . . . ........... . . . . . . ........... . . . . . ........... . . . 13
Chapter 2 Configuration ...... . . . . . . ........... . . . . . ........... . . . . . . ........... . . . . . . ......... 15
About changes to appliance configuration ........... . . . . . ........... . . . . . . ....... 15
Factory settings .. . . . . . . . ........... . . . . . ........... . . . . . . ........... . . . . . . . ........... . . . . 16
Configuration guidelines ...... . . . . . ............ . . . . . ........... . . . . . . ........... . . . . . .. 17
Configuring the appliance .. . . . . . ............ . . . . . ........... . . . . . . ........... . . . . . ..... 17
About adding a Backup Exec 3600 Appliance to an existing Backup
Exec environment ......... . . . . . . . ........... . . . . . ........... . . . . . . ........... . . . . . . 18
Mounting the appliance in the rack ........... . . . . . ........... . . . . . . ........... . . . . . 19
Connecting cables and starting the appliance .. . ........... . . . . . ........... . . . . . . 21
Setting the IP address and verifying the factory test results . . ........... . . . . 21
Performing the initial configuration ....... . . . . . . ........... . . . . . . ........... . . . . . .. 22
Network Setup options .. . . . ........... . . . . . ........... . . . . . . ........... . . . . . . . .... 23
DNS Configuration options ........ . . . . . . ........... . . . . . . ........... . . . . . ....... 24
DNS suffix guidelines ... . . . . . . ........... . . . . . ............ . . . . . ........... . . . . . . ... 25
Joining a domain ........... . . . . . ............ . . . . . ........... . . . . . . ........... . . . . . .. 25
Confirming the initial configuration ...... . . . . . ........... . . . . . . ........... . . . . . .... 26
Installing system updates or patches . . . . ........... . . . . . ............ . . . . . .......... 27
Update information tab options .......... . . . . . ........... . . . . . . ........... . . . . . 28
Connecting a tape device to the appliance .......... . . . . . . ........... . . . . . . ........ 30
About post-configuration tasks and options .......... . . . . . ........... . . . . . . ...... 31
Configuring system preferences on the Settings tab . . . ........... . . . . . . . 32
Viewing hardware component fault information . . ........... . . . . . . ....... 36
About server roles ...... . . . . . . ........... . . . . . ........... . . . . . . ........... . . . . . . .......... 37
Contents8
About recreating selection lists after server role configuration
changes ......... . . . . . . ........... . . . . . ............ . . . . . ........... . . . . . . ......... 38
About changing the host name ....... . . . . . . ........... . . . . . ........... . . . . . . ... 38
Chapter 3 Removing and replacing components ..... . . . . . . . ........... . . . . . 39
About removing and replacing components ....... . . . . . . ........... . . . . . . ........ 39
Removing a disk drive module ........ . . . . . ........... . . . . . . ........... . . . . . . ......... 40
Replacing one disk drive module .. . . ........... . . . . . . ........... . . . . . ............ . . . . 41
About replacing more than one disk drive module ....... . . . . . . . ........... . . . . . 42
About replacing the appliance . ........... . . . . . . ........... . . . . . . ........... . . . . . ..... 42
About removing and replacing power supply modules . . . ........... . . . . . ...... 42
Removing a power supply module . . . . . ........... . . . . . . ........... . . . . . . . ..... 43
Replacing a power supply module . . . . . . . ........... . . . . . . . ........... . . . . . .... 43
About replacing hardware .......... . . . . . ........... . . . . . . ........... . . . . . . ........... . 44
About hot-swappable, customer-replaceable units (CRUs) ...... . . . . . . ........ 44
Chapter 4 Environmental specifications . . . . . . . ........... . . . . . ........... . . . . . . ... 45
About environmental specifications . . . . . ........... . . . . . . ........... . . . . . . ......... 45
Introduction
This chapter includes the following topics:
■ About the Backup Exec 3600 Appliance
■ About the documentation
■ Hardware dimensions
■ Power specifications
■ About disk modules and drives
■ About the rear panel components
Chapter
1
■ Software overview
About the Backup Exec 3600 Appliance
The Backup Exec 3600 Appliance provides data protection with comprehensive
backup and recovery in a single, easy-to-use appliance.
This version provides access to additional Ethernet interfaces; NIC3/eth2 and
NIC4/eth3.
See “About changes to appliance configuration” on page 15.
About the documentation
This document provides quick instructions to install and set up your appliance.
Documentation changes may occur after the document's initial release. Documents
on the Symantec Technical Support Web site contain the most up-to-date
information.
See the following site for the latest information about the appliance.
Introduction
10
Hardware dimensions
http://www.symantec.com/business/support/index?page=landing&key=60491
http://www.symantec.com/docs/DOC5211
Hardware dimensions
The Backup Exec 3600 Appliance is 1U (one rack unit) high. 1U equals 1.75 inches
(4.45 centimeters). The appliance can be installed in a rack cabinet that is 19
inches (1 inch = 2.54 centimeters) wide and 40 inches deep (minimum).
Appliance specifications include the folllowing dimensions:
Table 1-1
26.89 poundsWeight
See “Power specifications” on page 10.
Power specifications
Power specifications include the following items:
Table 1-2
90 Vrms120VAC
Appliance dimensions
Power specifications
MaxRatedMinParameter
Vrms
Metric standardEnglish standardDimension
4.45 centimeters1.75 inchesHeight
45.1 centimeters17.76 inchesWidth
41.15 centimeters16.2 inchesDepth
12.20 kilograms, including two power
supplies and four disk modules
Start up
VAC
Power Off
VAC
Max Input
Current at
Min Vrms
6 Arms< 80VAC< 85VAC132 Vrms100-127
180 Vrms220VAC
Vrms
Maximum power consumption: 400W
3 Arms264 Vrms200-240
63 Hz47 HzFrequency
About disk modules and drives
The Backup Exec 3600 Appliance contains four externally accessible disk bays.
Each bay holds one disk module, which includes a disk carrier and a hard disk
drive (HDD).
These four hot-swappable SAS drives have a 3.5 inch form factor, have a capacity
of 2 TB, and are labeled 0 through 3, from left to right.
To maintain air flow, the bays must never be empty. A blank carrier may be used
if necessary.
You can hot-swap only one disk drive. If you have two drives that do not work
properly, you must shut down the entire system before removing more than one
drive.
You must perform a full system shutdown before disconnecting the Backup Exec
3600 Appliance from a power source, or turning off power. To turn off the device
correctly, stop reading and writing data on the disks first. Then send a shutdown
command through the operating system.
About the rear panel components
About disk modules and drives
11Introduction
The rear panel of the Backup Exec 3600 Appliance contains two USB 2.0 ports,
one serial port, one VGA port and four operational NIC Ethernet ports. NIC1, NIC2,
NIC3, and NIC4 are the Ethernet ports. NIC1 has a preset IP address;
172.16.111.111. NICs 2, 3, and 4 are configurable. These NICs are not bonded or
teamed. The NIC5 port is reserved for Symantec Technical Support personnel
only. The PCIe slot has a SAS HBA card installed. You can attach a tape device to
the SAS card.
See “Connecting a tape device to the appliance” on page 30.
System fans and AC power connections are located on the left-hand side of the
rear panel. It is recommended to have both power modules attached and turned
on to the main AC power source. If one module or source fails, the other module
maintains power to the system without interruption.
Introduction
12
About the rear panel components
The following list identifies the components of the rear panel.
■ 1 - Power supply locks
■ 2 - Power sockets
■ 3 - Power LEDs
■ 4 - Top cover thumb screw
■ 5 - NIC5 (used as an RMM Access port)
■ 6 - PCIe expansion slot with SAS HBA card installed
■ 7 - Power cords
■ 8 - NIC ports 1 and 2
■ 9 - VGA port
■ 10 - NIC ports 3 and 4
■ 11 - USB ports
■ 12 - Serial port
■ 13 - Ethernet cables
■ 14 - I/O expansion modules
The following list provides assignments for the five NIC/Ethernet ports.
■ NIC1 - Private Ethernet port (connecting the appliance to a Windows PC or
laptop)
■ NIC2 - Public Ethernet port (connecting the appliance to the customer's
production network)
■ NIC3 - Public Ethernet port (connecting the appliance to the customer's
production network)
■ NIC4 - Public Ethernet port (connecting the appliance to the customer's
production network)
■ NIC5 - Reserved for technical support only. Not for use by customers.
■ Serial port, not operational at this time.
Software overview
The Backup Exec 3600 Appliance is preloaded with the Backup Exec embedded
Total Protection suite license and the Essential Protection Suite license. A USB
2.0 drive is provided so that you can restore the original factory image, if needed.
The Backup Exec 3600 Appliance Web UI provides appliance management. The
Web UI monitors the appliance and provides hardware component information.
PowerShell CLI options let you make post-configuration changes, if needed.
PowerShell also lets you turn the appliance on and off. You must have Windows
PowerShell 2.0 on the PC to which the appliance is attached. More information
regarding PowerShell is found in the Symantec Backup Exec 3600 Administrator’s
Guide.
See “System requirements” on page 13.
Software overview
13Introduction
System requirements
System requirements include the following items:
Table 1-3
Internet Protocol version 4
System requirements
DescriptionItem
The Backup Exec 3600 Appliance supports
Internet Protocol version 4 (IPv4).
Introduction
14
Software overview
Table 1-3
Internet Explorer 7 or later
Mozilla Firefox 3.x or later
System requirements (continued)
DescriptionItem
If you use IE9, you must add the appliance
URL to the Trusted Sites zone to see all Web
UI functionality.
You must use Internet Explorer in Document
Compatibility mode or view.
If you use Firefox, you must accept the
“exception” and “confirm security
exception” before you access the Appliance
Web UI.
Configuration
This chapter includes the following topics:
■ About changes to appliance configuration
■ Factory settings
■ Configuration guidelines
■ Configuring the appliance
■ About adding a Backup Exec 3600 Appliance to an existing Backup Exec
environment
Chapter
2
■ Mounting the appliance in the rack
■ Connecting cables and starting the appliance
■ Setting the IP address and verifying the factory test results
■ Performing the initial configuration
■ Confirming the initial configuration
■ Installing system updates or patches
■ Connecting a tape device to the appliance
■ About post-configuration tasks and options
■ About server roles
About changes to appliance configuration
This release of the Backup Exec 3600 Appliance includes the Backup Exec software
and an appliance. The appliance and software are specifically designed to work
together. Therefore, some changes have occurred since the software-only releases.
Configuration
16
Factory settings
One significant change from software-only releases is the method of connecting
to the appliance. Previous releases required that you connect a mouse and keyboard
to the server onto which the software was loaded.
The software is pre-installed on the Backup Exec 3600 Appliance. The only correct
initial connection to the appliance is with a Windows computer or laptop. Connect
an Ethernet cable between the computer and the NIC1/eth0 port on the appliance.
The Ethernet cable must be a cross-over cable or you must ensure that the laptop
connection to the appliance is Gigabit Ethernet. Another option is to install a
switch that ensures proper connectivity.
Review the configuration guidelines and process before you start.
Warning: Do not use a monitor, a mouse, and a keyboard to connect to the
appliance. This type of connection prevents you from logging in. You may have
to restore factory settings.
See “Software overview” on page 13.
See “Configuration guidelines” on page 17.
See “Configuring the appliance” on page 17.
Factory settings
The Backup Exec 3600 Appliance is shipped with preconfigured settings and a
plug-in.
Note: The preconfigured plug-in is a Nirvanix cloud plug-in.
Configuration guidelines
17Configuration
Table 2-1
Password
Factory settings
Configuration guidelines
Use the following configuration guidelines to deploy new appliances. The
instructions in this section help you set up your appliance and configure it so that
you can start using the appliance quickly. Post-configuration tasks for your system
can be performed at a later date.
Before you start the configuration, make sure that you have the following
information:
■ Customer network IP address, subnet mask IP address, and gateway IP address
■ Appliance host names
DescriptionDefaultSettings
NIC1 admin port172.16.111.111IP address
Default host nameBEApplianceHost name
Default subnet mask255.255.0.0Subnet mask
Appliance Web UIAdministratorUser name
Appliance Web UIP@ssw0rd, where “0” is the
number zero.
■ Appliance passwords
■ Customer DNS server and suffix names
Note: If DNS is used, make sure that the appliance host name is DNS resolvable
(FQDN and short name).
See “Configuring the appliance” on page 17.
See “Factory settings” on page 16.
Configuring the appliance
Use the following steps to set up your appliance and configure it. Ensure that you
have the necessary information to perform the configuration.
See “Configuration guidelines” on page 17.
Configuration
18
About adding a Backup Exec 3600 Appliance to an existing Backup Exec environment
Table 2-2
How to configure the appliance
For more informationTaskStep
Step 1
Step 2
Step 3
Step 4
Step 5
Mount the appliance in the
rack.
Connect a PC or a laptop to
the appliance.
Connect to the appliance,
configure IP information,
and view the factory test
results.
Perform the initial
configuration of the
appliance.
Confirm the initial
configuration.
Install updates.Step 6
See “Mounting the appliance
in the rack” on page 19.
See “Connecting cables and
starting the appliance”
on page 21.
See “Setting the IP address
and verifying the factory test
results” on page 21.
See “Performing the initial
configuration” on page 22.
See “Confirming the initial
configuration” on page 26.
See “Installing system
updates or patches”
on page 27.
See “About adding a Backup Exec 3600 Appliance to an existing Backup Exec
environment” on page 18.
About adding a Backup Exec 3600 Appliance to an
existing Backup Exec environment
You can add a Backup Exec 3600 Appliance to an existing Backup Exec
environment. The appliance can back up only the agents that run Backup Exec
2012. The existing Backup Exec servers should run Backup Exec 2012 (fully
patched), or later, before the addition of the appliance.
You can add a Backup Exec 3600 Appliance as a managed Backup Exec server in
a CASO environment. You need to upgrade the other servers to Backup Exec 2012
before the addition of the appliance.
Several tape devices and autoloaders are compatible with the Backup Exec 3600
Appliance.
You can find a list of compatible types of storage at the following URL:
http://entsupport.symantec.com/umi/V-269-2
Mounting the appliance in the rack
This section describes the rack mounting of the appliance. Be sure to use standard
safety and work procedures.
Standard mounting rails are included in the shipping box to accommodate Standard
Enterprise square hole 19” racks. If your racks require different rails, contact
Symantec Technical Support.
Note: Symantec recommends mounting appliances in the lower portion of a rack
to help lower the center of gravity.
See “Configuring the appliance” on page 17.
To mount the appliance in the rack
Install the slide rail to the rack.
1
Place the top fastener into the rail hole.
2
Snap the edge of the fastener down.
3
Insert the bottom fastener and make sure that it is secure.
4
Mounting the appliance in the rack
19Configuration
Fully extend the rails forward.
5
Configuration
20
Mounting the appliance in the rack
Lower the chassis onto the extended rails.
6
Be sure that the three locking pins on the sides of the chassis fit into the three
7
slots in the extended rails.
Note: The following drawings show an empty chassis. Your appliance is fully
loaded, with the chassis cover installed, when it arrives from the factory. The
following drawings show a generic chassis. You can use these instructions
regardless of the height of your appliance.
Secure the fasteners over the front hole, on each side of the appliance.
8
Press the release tab on the extended rail (#1 on the following picture).
9
Push the chassis into the rack until it snaps into place (#2 on the following
10
picture).
Connecting cables and starting the appliance
Connecting cables and starting the appliance
Use the following steps to connect electrical and communications cables from the
appliance to the appropriate sources. All cables are connected from the rear panel
of the appliance.
To connect cables and start the appliance
Connect a standard Ethernet cable from a Windows PC or laptop to the
1
Ethernet port NIC1/eth0 on the appliance.
Connect both power cables to the appliance, then plug in the other ends to
2
the AC power sources.
On the front panel of the appliance, press and release the power button to
3
turn on the unit.
Setting the IP address and verifying the factory test results
This section provides instructions for your initial connection to the Backup Exec
3600 Appliance. Review the factory test data that is available on the Appliance
Web UI to make sure that all functions are optimal. Then log into and configure
your appliance.
See “Configuring the appliance” on page 17.
To set the IP address and verifying the factory test results
21Configuration
Verify that the cables are connected to the appliance and that the appliance
1
is running.
See “Connecting cables and starting the appliance” on page 21.
On your computer, click Start, and then click Settings > Network Connections
2
to open the Local Area Connection dialog box.
On the General tab, scroll through the list and select Internet Protocol
3
(TCP/IP).
Click Properties.
4
On the Alternate Configuration tab, perform the following tasks:
5
■ Click User Configured.
■ For the IP address, enter 172.16.111.nnn, where nnn is any number from
2 through 254, except the numbers 111 and 222.
■ For the Subnet mask, enter 255.255.0.0.
Configuration
22
Performing the initial configuration
■ Click OK.
Veriify that the appliance is powered on.
6
Open a Windows Web browser and enter:
7
https://172.16.111.111/appliance
To proceed, affirm the browser’s security exception.
8
The Backup Exec 3600 Appliance Web UI displays the login page. You do not
need to log in at this time.
A preliminary test report is available.
On the right side of the Backup Exec 3600 Appliance Web UI, click the Selftest
9
Factory Report link.
A text file reports the results of tests that are run on the appliance in the
factory. If your appliance has passed all tests, proceed to the initial
configuration.
See “Performing the initial configuration” on page 22.
If any tests show as Failed, escalate the issue through standard procedures.
10
Performing the initial configuration
The instructions in this section assume that you have successfully connected to
the appliance and verified the factory tests.
See “Setting the IP address and verifying the factory test results” on page 21.
To perform the initial configuration
Confirm that the Selftest Factory Report shows that components function
1
properly.
Log into the appliance as follows:
2
■ For User Name, enter administrator.
■ For Password, enter P@ssw0rd (where “0” is the number zero).
Click Log On.
3
Click Setup Appliance.
4
A series of screens guide you through the initial setup and configuration.
The default configuration entries appear in the read-only fields of the Applied
Network Configuration table.
Performing the initial configuration
On the Network Configuration page, verify that the State column lists
5
Connected for each NIC that you are using. If Unconfigured appears in the
State column, verify that the cable for that NIC is connected properly.
On the Network Setup screen, do one of the following:
6
■ To have the IP address automatically assigned, select DHCP.
■ To manually enter IP address information, select static IP address, and
then enter the IP address, subnet mask, and NIC information.
See “Network Setup options” on page 23.
23Configuration
Set DNS configuration options as appropriate.
7
See “DNS Configuration options” on page 24.
Network Setup options
You can enter the IP address, subnet mask, and NIC information.
See “Performing the initial configuration” on page 22.
Configuration
24
Performing the initial configuration
Table 2-3
Network Setup options
Network Properties
Obtain an IP address automatically
Use the following IP address
DescriptionItem
Provides the following information:
■ NIC
■ MAC
■ Port Type
■ Speed
■ State - Indicates if the cable is properly
connected to the NIC. If the cable is not
properly connected, the state is
Unconfigured.
By selecting this option, the computer can
obtain an IP address automatically by using
the network configuration protocol known
as Dynamic Host Configuration Protocol
(DHCP).
Lets you add the following information:
■ (static) IP address
■ Subnet mask
■ NIC
■ Gateway
Applied Configuration
DNS Configuration options
You can specify DNS configuration options.
See “Performing the initial configuration” on page 22.
Provides the following information:
■ IP address
■ Subnet mask
■ NIC
■ Gateway
You can remove any of these configurations
for NIC2, NIC3, and NIC4. Settings on NIC1
are not configurable. The appliance must be
able to access the network during the initial
configuration.
Performing the initial configuration
25Configuration
Table 2-4
DNS IP Address
Search Domain
DNS suffix guidelines
Remote Desktop Protocols (RDPs) have short host names so that they work for
domain and non-domain environments. The Windows computer on which you
are running the browser-based Web UI should reach your Backup Exec 3600
Appliance using the short host name.
This IP address is a global setting. It does not differ per NIC.
A ping command to the short host name should show you the IP address. If the
ping is not able to resolve the short host name, there is a problem with the network
settings in your Windows computer.
In your Windows computer, you must add the DNS suffix so that it resolves the
short host name if the appliance is in the domain. A Fully Qualified Domain Name
(FQDN) name must be included in the DNS server.
DNS configuration options
DescriptionItem
Lets you enter the IP address of the DNS
servers, per NIC.
To enter multiple addresses, use a comma
as the delimiter between each address.
Currently, only IPv4 addresses are
supported.
Lets you enter one or more DNS search
domain names to search when an unqualified
host name is given. To enter multiple search
domain names, use a comma as the delimiter
between each name.
Note: If you enter any search domains, you
must also provide the DNS server at the top
of the page.
The following example shows doo.rvr.symantec.com in the DNS suffix. Now you
can ping all doo computers with their short host name.
Joining a domain
The appliance can be joined to a domain during or after the initial configuration.
During initial configuration, the appliance is joined to the domain under the
default "BEAppliance" host name. You changed this default host name to a new
host name of your choosing during initial configuration. The new domain
Configuration
26
Confirming the initial configuration
recognizes the default and new host names and requires a separate domain name
for itself.
See “Configuring the appliance” on page 17.
To join a domain
Make sure that the "BEAppliance" host name and your new host name do not
1
exist in the domain. If either name exists, the appliance fails to join the
specified domain.
Example: Change the Backup Exec appliance's new host name to
“NewBEAppliance.” During the initial configuration, the host names
“BEAppliance” and “NewBEAppliance” should not already exist in the domain.
Go to Settings > Appliance Reconfiguration > Role Configuration and enter
2
the domain name, domain user, and domain password, and then click Save.
The domain user should be the domain administrator's account, or an
equivalent account that is part of the Domain Admins Group.
If you have successfully joined a domain, Backup Exec services run under the
context of the domain. The default Backup Exec logon account contains the
domain user’s credentials.
After you have entered information on the Host/LicenseConfiguration page,
a page of information regarding your new configuration displays. Messages
regarding the status of your host and license changes are shown.
Restart the appliance.
3
Note: It may take 10 minutes to 12 minutes for the appliance to restart
completely. Symantec recommends that you log into the Web UI only after
the following message disappears: "Appliance services are starting."
Confirming the initial configuration
You can verify that your initial setup and configuration steps have been completed
successfully. You should run a quick test to see if the appliance functions correctly.
At this time your computer should not need to be physically connected to the
appliance.
See “Performing the initial configuration” on page 22.
See “Configuring the appliance” on page 17.
Installing system updates or patches
To confirm the initial configuration
Open a Windows browser and enter the host name or IP address that you
1
have set.
The Backup Exec 3600 Appliance Web UI displays the login page. You do not
need to log in at this time.
On the right side of the Backup Exec 3600 Appliance Web UI, click the Selftest
2
Configuration Report link.
A text file reports the items that are checked by the system. Examples of
checked items include valid network settings and enabled firewall.
Installing system updates or patches
You can download and install patches or updates to the appliance after the initial
configuration is completed. Symantec recommends this action before using the
appliance, so that you have the most up-to-date software on your appliance before
you proceed.
The process of installing updates may take a few hours. When the process has
completed, two possible messages display on the Update Information page. You
must restart the appliance after the system updates are installed.
See “Configuring the appliance” on page 17.
27Configuration
Configuration
28
Installing system updates or patches
To install the latest patches or updates
1
2
Access the Appliance Web UI.
Go to the Manage > Appliance > Update Information page.
Click Check and Download Updates.
3
Any relevant patches are downloaded. A message displays “download in
progress.” When the download has completed, the next step is to install the
download.
Click Schedule.
4
Click Install Now.
5
When the installation is complete, one of the following messages displays:
■ Updates are successfully installed and the appliance needs to be rebooted.
■ Updates are partially installed and the appliance needs to be rebooted.
Restart the appliance now.
6
Update information tab options
The Manage tab includes Appliance and Remote Launch tabs, each with additional
options.
Installing system updates or patches
29Configuration
Table 2-5
Product Update
Last Update Install Status
Checkand download updates automatically
Check and Download Updates
Manage > Appliance > Update Information page
DescriptionItem
Displays the product name.Product Name
Displays the product version.Product Version
Displays the Show last download session log
link.
Displays the status of the most recent
update, if any.
Displays the total number of updates and
the download progress. For example:
"Downloading 4 out of 19 updates."
This scheduled task runs once a week, at
11:00 A.M. on Sunday.
Lets you manually check for updates at any
time. If an update is available, the Product
Update field lists all available updates.
The appliance checks for updates once a
week.
Note: The appliance requires Internet access
to check the availability of updates and to
install updates.
Table 2-6
Time
Date
Displays the total number of updates and
the download progress. For example:
"Downloading 4 out of 19 updates."
Manage > Appliance > Schedule Updates page
DescriptionItem
Lets you enter the time when you want
updates to install.
Lets you enter the date when you want
updates to install.
Applies your Time and Date settings.Schedule
Configuration
30
Connecting a tape device to the appliance
Table 2-6
Manage > Appliance > Schedule Updates page (continued)
DescriptionItem
Install Now
Installs any available updates on the
appliance.
Note: The appliance requires Internet access
to check the availability of updates and to
install updates.
Installed Updates
Displays the most recently installed
Windows and appliance updates. The update
name, date of installation, and the Technical
Support link display. Backup Exec software
updates are not displayed.
Connecting a tape device to the appliance
You can use the appliance and a tape device to back up data or to leverage existing
tape infrastructure and investments. A SAS HBA card is installed in the Backup
Exec 3600 Appliance. The card includes an external SAS port, which is located on
the rear panel of the appliance, top right area.
A SAS cable ships with the appliance.
About post-configuration tasks and options
Several tape devices and autoloaders are compatible with the Backup Exec 3600
Appliance.
You can find a list of compatible types of storage at the following URL:
http://entsupport.symantec.com/umi/V-269-2
To connect the appliance to a tape device
Obtain the SAS cable that shipped with the appliance.
1
Insert one end of the SAS cable into the external SAS port on the SAS HBA
2
card in the appliance.
Insert the other end of the SAS cable into the SAS port on the rear of your
3
tape device. An example of a typical tape device is shown. However your
device may look different.
31Configuration
Connect an AC power cable between the AC power socket on the tape device
4
and an AC power source.
Connect an AC power cable between the AC power socket on the appliance
5
and an AC power source.
Turn on the tape device. Allow the device to complete the startup process.
6
The amount of time that is required for the startup process varies. Standalone
devices may require one or two minutes. Devices with large libraries may
require several minutes. Check the tape device vendor specifications for more
information.
Turn on the appliance.
7
See “Configuration guidelines” on page 17.
About post-configuration tasks and options
Verify that your initial setup and configuration are successful. Then, you can set
up and create backup jobs. You can set additional preferences, reconfigure initial
settings, and set management parameters.
Configuration
32
About post-configuration tasks and options
You can decide which set of tasks you want to do first:
■ Set up backup jobs immediately. You can create backup jobs from the Manage
> Remote Launch page on the Appliance Web UI.
See Using the Appliance Web User Interface (UI) in the Backup Exec 3600
Appliance Administrator's Guide.
■ Set additional preferences and parameters.
The three main tabs in the Backup Exec 3600 Appliance Web UI are:
■ Settings
See “Configuring system preferences on the Settings tab” on page 32.
■ Manage
See “Update information tab options” on page 28.
■ Monitor
See “Monitor tab” on page 36.
By default, the Monitor tab displays first. The Monitor tab is used most
often in day-to-day operations.
Configuring system preferences on the Settings tab
You can use the Settings tab to configure the following system preferences:
■ Security
■ Network configuration
Note: Changing the primary IP address may result in loss of remote network
connections. You might have to reconnect the appliance.
■ DNS configuration
■ Role configuration
■ Language and timezone configuration
To configure system preferences on the Settings tab
Log on to the Backup Exec 3600 Appliance.
1
On the menu bar, click Settings.
2
Click Appliance Reconfiguration, and then select a configuration tab to set
3
system preferences.
See “ Date and time configuration settings” on page 33.
See “Hardware monitoring settings” on page 33.
About post-configuration tasks and options
See “SNMP server settings” on page 34.
See “SMTP server settings” on page 35.
Date and time configuration settings
You can change the date and time settings.
See Setting the Network Time Protocol (NTP) in the Backup Exec 3600 Appliance
Administrator's Guide.
Note: If you use the NTP option to change time settings or if you choose the None
option, you must restart the appliance before proceeding. It may take 10 minutes
to 12 minutes for the appliance to restart completely. Do not log into the Appliance
Web UI until the following message disappears: "Appliance services are starting."
33Configuration
Table 2-7
Date and time configuration settings
DescriptionItem
NTP (Network Time Protocol)
None (default)
Time Zone
Lets you enter an NTP Server's IP address.
This option only applies if you use the
Network Time Protocol.
Enables all computer clocks to be
synchronized. Use this option if you do not
use Network Time Protocol. You must enter
the date and time.
Lets you set the appropriate time zone for
either NTP or None.
This option is required.
Hardware monitoring settings
The Call Home option uploads monitored information to the Symantec Call Home
server at predetermined intervals. Data from the Call Home server can be retrieved
to help troubleshoot issues.
See Settings > Hardware monitoring in the Backup Exec 3600 Appliance
Administrator's Guide.
The predetermined intervals are as follows:
■ Normal hardware operation data is uploaded every 30 minutes.
■ Abnormal hardware operation data is uploaded every 15 minutes.
Configuration
34
About post-configuration tasks and options
Note: Although data is uploaded regularly, the Call Home system is passive. It
does not send alerts or notifications. The proxy settings let you set an intermediary
device between the Backup Exec 3600 Appliance and the Symantec Call Home
server.
Table 2-8
Hardware monitoring settings
DescriptionItem
Proxy Server
Proxy Port
Using a proxy server is disabled by default.
If the appliance environment has a proxy
server between the environment and
external Internet access, you must enable
the proxy settings on the appliance. The
proxy settings include both a proxy server
and a port. The proxy server must accept
https connections from the Symantec Call
Home server.
Lets you enter the port number of the proxy
server.
Enables the proxy server.Enable Proxy
SNMP server settings
You can set SNMP server information.
See Settings > Configuration > SNMP Server page in the BackupExec 3600 Appliance
Administrator's Guide.
Table 2-9
SNMP server settings
SNMP Server
SNMP Port
DescriptionItem
Lets you enter the SNMP (Simple Network
Management Protocol) Server host name.
You can enter a host name or an IP address
to define this computer. Notifications of the
alerts that are generated in the appliance
are sent using this SNMP server.
Lets you enter the SNMP Server port
number.
If you do not enter anything for this variable,
the default port is 162, which is
pre-populated in the port field.
About post-configuration tasks and options
35Configuration
Table 2-9
SNMP server settings (continued)
DescriptionItem
SNMP Community
MIB file
Lets you enter the name of the community
to which these alerts are sent. For example,
Backup Reporting Department. Enter a value
that is configured on the SNMP server. For
example, enter a company name or a name
such as admin_group, public, or private. If
you do not enter a name, the default value
is public.
Lets you enable SNMP hardware monitoring.Enable SNMP Hardware Monitoring
Lets you view the Management Information
Base (MIB) file. This file contains the
notification traps that are configured to
monitor the appliance.
SMTP server settings
You can set SMTP server information.
See Settings > Configuration > SMTP Server page in the Backup Exec 3600 Appliance
Administrator's Guide.
Table 2-10
SMTP server settings
SMTP Server Name
SMTP Notification Interval
Sender Email Address
Server User Name
DescriptionItem
Lets you enter the name of your Simple Mail
Transfer Protocol (SMTP) server.
Lets you set the interval, in number of
minutes, between the alert mails that are
sent to the appliance administrator.
Lets you enter the appliance administrator’s
email address. You can also add multiple
email addresses separated by a semi-colon.
Lets you enter the name of the SMTP server's
user name.
Lets you enter the SMTP server's password.Server User Password
Configuration
36
About post-configuration tasks and options
Viewing hardware component fault information
You can view details about the Backup Exec 3600 Appliance by using the following
steps.
To view hardware component fault information
Log on to the Backup Exec 3600 Appliance.
1
Click Monitor > Hardware to view hardware component fault information.
2
See “Monitor tab” on page 36.
Monitor tab
The Monitor tab displays hardware component fault information.
See “Viewing hardware component fault information” on page 36.
Table 2-11
Appliance Summary
Disk
Hardware component fault information
DescriptionItem
Displays the following information about
your appliance:
■ Model
■ Software Version
■ Serial Number
■ Manufacturer
Displays the following information about
the four hard disk drives (HDD) in the front
panel of your appliance:
■ ID - Unique ID that is associated with
each disk.
■ Enclosure ID – Enclosure where the disks
are located.
■ Slot No (number) - Slot in the enclosure
that contains the volume.
■ Status - Status of the media. Examples of
disk status information include Frozen,
Active, and so on.
■ Capacity (TB) – Terabyte capacity that is
in use.
■ Type - The type of disk that is configured.
About server roles
37Configuration
Table 2-11
RAID
Fan
Temperature
Hardware component fault information (continued)
DescriptionItem
Displays status information about the two
RAID cards that are not hot-swappable inside
your appliance. One RAID card is configured
as RAID1 for the OS volume, the other RAID
card is configured as RAID5 for the data
volume.
■ ID - Unique ID that is associated with the
RAID device.
■ Name – The name of the RAID device.
■ Status - The current status of the device,
such as Optimal.
■ Capacity (GB) - The capacity of each
device.
■ Type (RAID 1 or RAID 5).
Displays the following information about
the fans inside your appliance:
■ ID
■ Status
■ Speed (rpm)
Displays the following information:
■ Temperature (in degrees C).
■ Type – Location of sensor, such as
“output vent”.
You may want to confirm your initial settings or establish additional preferences
before you start monitoring. After you have finalized your settings and
management options you should not have to access those tabs often.
About server roles
You can configure your appliance to manage other servers in different
environments.
You can select one of the following server roles for your Backup Exec 3600
Appliance, including:
■ Central administration server
Configuration
38
About server roles
See the chapter Symantec Backup Exec Central Admin Server Option in the
Symantec Backup Exec Administrator’s Guide for details.
■ Managed Backup Exec server
See the topic Push-installing a managed Backup Exec server from the central
administration server in the Symantec Backup Exec Administrator’s Guide for
details.
■ Standalone Backup Exec server
See the topic Changing a managed Backup Exec server to a standalone Backup
Exec server in the Symantec Backup Exec Administrator’s Guide for details.
About recreating selection lists after server role configuration changes
When you change the role configuration settings the appliance does not
automatically change the settings in the existing backup selection lists. Existing
backups fail if the backup selection list is not updated. When you have changed
the role configuration, you have to recreate the selection lists to make sure that
backups continue to function properly.
See the following link for more details:
http://www.symantec.com/business/support/index?page=content&id=TECH38988
About changing the host name
In this release, the host name of the appliance cannot be changed after the
appliance has been configured. The host name can be set only one time, during
the initial configuration. If you must change the host name again, restore the
factory settings and begin the initial configuration again.
See “Performing the initial configuration” on page 22.
Chapter
Removing and replacing components
This chapter includes the following topics:
■ About removing and replacing components
■ Removing a disk drive module
■ Replacing one disk drive module
■ About replacing more than one disk drive module
3
■ About replacing the appliance
■ About removing and replacing power supply modules
■ About replacing hardware
■ About hot-swappable, customer-replaceable units (CRUs)
About removing and replacing components
The Backup Exec 3600 Appliance is designed to have few customer-replaceable
components. Customers should not replace any internal components in the chassis.
Replaceable parts include the following:
■ Four externally accessible SAS disk drives
■ Two power supply modules
If you determine that a disk drive is faulty, you can remove the drive and replace
it with a new one.
Removing and replacing components
40
Removing a disk drive module
For static-sensitive devices, electrostatic discharge (ESD) can damage electronic
components. Handle disk drives correctly to prevent damage.
CAUTION
Wear a wrist strap to prevent static discharge.
Touch a grounded metal object before removing the disk drive from the antistatic
bag.
Handle a disk drive by its edges only; do not touch components on the bottom.
Note: An appliance that has fewer than three disk drives installed must have
empty bays populated with drive tray baffles. Empty bays without baffles adversely
affect appliance cooling.
See “Replacing one disk drive module” on page 41.
See “About replacing more than one disk drive module” on page 42.
See “About replacing the appliance” on page 42.
See “About removing and replacing power supply modules” on page 42.
See “About replacing hardware” on page 44.
Removing a disk drive module
The four disk drive modules in the front of the Backup Exec 3600 Appliance are
labeled 0, 1, 2, 3, from left to right. If you replace more than one disk module at
a time, determine which replacement disk to place into each disk slot, or bay.
Label replacement disk modules with the correct slot. Label the disk modules that
you remove from the appliance so that you know which bay they occupied.
Replacing one disk drive module
41Removing and replacing components
Figure 3-1
To remove a disk drive module
Press the green release button that is located on the left side of the disk drive
1
bay.
Swing the handle open to disengage the hard drive.
2
Slightly disengage the disk module from the drive bay and wait one or two
3
minutes for the disk to stop spinning.
When the drive has stopped spinning, pull it completely out of the drive bay.
4
See “Replacing one disk drive module” on page 41.
See “About replacing more than one disk drive module” on page 42.
Removing a disk drive module
Replacing one disk drive module
Note: Make sure that the replacement hard drive has the same physical appearance
and the same connectors as the hard drive that was removed.
To replace one disk drive module
Go to the following Symantec Technical Support Web site to obtain
1
instructions for replacing a defective drive:
www.symantec.com/business/support/
With the drive tray lock fully open, orient the replacement disk drive module
2
with the label on top and the visible components on the bottom.
Push the disk drive module into the drive bay until it stops.
3
Press the lock until it snaps shut to close the drive in the bay.
4
Removing and replacing components
42
About replacing more than one disk drive module
The drive rebuild may start the RAID controller automatically, depending on
whether your RAID configuration rebuilds the virtual disk. No disaster recovery
or further action is required.
About replacing more than one disk drive module
Go to the following Symantec Technical Support Web site to obtain instructions
for replacing defective drives:
www.symantec.com/business/support/
Several sets of instructions must be completed if more than one disk drive requires
replacement.
See the Backup Exec 3600 Administrator’s Guide for details.
About replacing the appliance
You cannot open the chassis of the appliance and replace internal components.
If any internal components are faulty you must replace the entire appliance.
Warning: Any attempt to open the chassis will void your warranty.
Go to the following Symantec Technical Support Web site to obtain instructions
for replacing a defective appliance:
www.symantec.com/business/support/
Several sets of instructions must be completed if an appliance requires
replacement.
See the Backup Exec 3600 Administrator’s Guide for details.
About removing and replacing power supply modules
The Backup Exec 3600 Appliance has two hot-swappable power supply modules.
Fans inside the modules maintain cooling through the chassis. You must make
sure that both modules are connected to separate AC power sources (such as a
wall outlet) and operate properly. If one power supply fails, the other power supply
takes over the full power load and the system runs without interruption. If both
power supply modules fail, or if one fails while you replace the other power supply
module, you must turn off the system immediately. If you do not turn off the
appliance, the system may overheat quickly.
Warning: Personal injury can occur from a hot power supply unit. Allow the power
supply unit to cool before servicing.
Before touching the blade or electronic components, make sure to wear an ESD
wrist strap. The strap prevents static discharge and ensures an ESD-safe
environment.
Touch a grounded metal object before removing the new power supply from the
antistatic bag.
Removing a power supply module
You can remove a power supply module.
To remove a power supply module
Press and hold the green safety lock down.
1
Pull the power supply module out of Backup Exec 3600 Appliance chassis.
2
About removing and replacing power supply modules
43Removing and replacing components
Figure 3-2
Replacing a power supply module
Note: Ensure that the replacement power supply module has the same physical
appearance and the same connectors as the power supply that was removed.
To replace a power supply module
Press and hold the green safety latch.
1
Slide the new power supply module into the chassis slot.
2
Press firmly on the center of the power supply module to lock it in place.
3
Removing a power supply module
Removing and replacing components
44
About replacing hardware
About replacing hardware
If hardware needs to be replaced, please contact Technical Support for assistance.
About hot-swappable, customer-replaceable units (CRUs)
The following components can be removed and replaced.
■ Four SAS externally accessible disk drives
You can remove one faulty disk drive while the appliance is turned on. Place
a disk drive blank into the empty slot to prevent overheating. If more than one
disk drive requires removal, contact Technical Support.
■ Two power supplies
One power supply must be turned on and functioning at all times. You can
remove one of the two power supplies if needed. It is recommended to replace
a faulty power supply as quickly as possible. If there is only one functioning
power supply in the appliance, there is a risk if that power supply is also faulty.
If both power supplies are faulty, turn off the appliance immediately. If you
do not turn off the appliance, overheating of internal components is likely.
Warning: Customers must not replace any other components. Doing so will void
the warranty.
Chapter
Environmental specifications
This chapter includes the following topics:
■ About environmental specifications
About environmental specifications
The following table provides the environmental ranges that are required for proper
operation of the Backup Exec 3600 Appliance.
4
Table 4-1
When the altitude ranges from -60 meters
to +1,800 meters, the ambient temperature
ranges from 5°C to 35°C. When the altitude
ranges from 1,800 meters to 3,000 meters,
the environment temperature decreases by
0.6°C when the altitude increases by 100
meters.
Environmental requirements
DetailsComponent
10°C to 35°C (41°F to +95°F)Operating temperature
-40°C to +70°C (-40°F to +158°F)Storage temperature
-40°C to +70°C (-40°F to +158°F)Transportation temperature
10°C/hr (Maximum)Temperature gradient
10% RH to 85% RHOperating humidity
-30.5 meters to +3,000 metersStorage altitude
Environmental specifications
46
About environmental specifications
Table 4-1
The maximum noise of the Backup Exec 3600
Appliance when the ambient temperature is
25°C.
Environmental requirements (continued)
DetailsComponent
-30.5 meters to +3,000 metersOperating altitude
< 72 decibels, A-weightingNoise
2550 BTU/hrSystem cooling
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