Symantec ASG-S400-20, ASG-S400-30 Product Installation Manual

ASG-S400-20 to -30 Upgrade Kit

Product Installation Guide

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Symantec Corporation
350 Ellis Street
Mountain View, CA 94043

www.symantec.com

5/19/2017

Symantec Upgrade Installation Guide

Contents

Upgrading the ASG-S400-20 to the ASG-S400-30 4

Review Kit Contents 5

Required Installation Tools 6

Prepare the Appliance for Upgrade Kit Installation 7

Shut Down the Advanced Secure Gateway Appliance 8

Install Additional S400 Series Hard Disk Drives 9

Open the S400 Series Center Cover 11

Remove the S400 Series Rear Cover 13

Remove the S400 Series Airduct 14

Install the ASG-S400 Memory Modules 15

Install an S400 Series Processor and Heatsink 18

Install the S400 Series Airduct 22

Reinstall the S400 Series Rear Cover 23

Close the S400 Series Center Cover 24

Finish the Upgrade Process 25

Verify the ASG Appliance Hardware Configuration 27

Troubleshooting 29

Appendices 30

SafetyWarnings and Cautions 31

Appliance Specifications 33

Hard Disk Drive Status LEDs 38

S400 Series Hard Drives 39

S400 Hard Drive Configuration Table 40

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Symantec Upgrade Installation Guide

Upgrading the ASG-S400-20 to the ASG-S400-30

To install an upgrade kit for the ASG-S400 Series appliance, follow the tasks listed below for your upgrade kit. Please
note, a qualified technician must perform the following tasks in order to reduce the risk of damage to your appliance.

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

Follow the steps below to install the components of the upgrade kit.

1. Verify the contents of the upgrade kit.

2. Gather the required tools for installation.

3. Prepare the appliance for upgrade kit installation. Archive the configuration settings running on the old appliance
and record your network configuration settings.

4. Gracefully shutdown the appliance.

5. Install three additional HDDs into empty drive bay 4, 5, and 6.

6. Open the center cover.

7. Remove the rear cover.

8. Remove the airduct.

9. Replace the existing memory modules with those included with the kit.

10. Replace the CPU and heatsink unit.

11. Reinstall the front airduct.

12. Reinstall the rear cover.

13. Close the center cover.

14. Finish the upgrade process. (Connect the cables, power on, install license).

15. Verify the new hardware configuration.

16. Troubleshooting

Be sure to recycle your old and unused hardware through the Symantec Recycling Service. For more information,
go to https://www.bluecoat.com/support/support-policies/recycling-blue-coat-products

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Symantec Upgrade Installation Guide

Review Kit Contents

The contents of the ASG-S400-20 to -30 upgrade kits are shown below. Please verify the contents of the upgrade kit
before continuing with the installation. If any items are missing, please contact your Symantec Support contact for
assistance.

Model Upgrade Kit Contents

ASG-S400-20 to ASG-S400-30
Upgrade Kit

Hard Disk Drives: 1TB HDD x 3

Memory: 48GB (8GB X 6)

Processor: 6 Core Intel CPU x 1

Heatsink: Heatsink unit with pre-applied thermal compound x 1

Miscellaneous: ESD Wriststrap, Information Flyer

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Symantec Upgrade Installation Guide

Required Installation Tools

To install the S400 upgrade kit, Symantec recommends the following tools and items.

Item Description

Required Tools #2 Phillips head screwdriver

Recommended Items

Mechanical lift (if moving the appliance to a separate workspace)

Flashlight or headlamp

Thumb protector (to use when pressing DIMMs into sockets)

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Symantec Upgrade Installation Guide

Prepare the Appliance for Upgrade Kit Installation

Before performing any hardware upgrades, archive the configuration and keyring that are running on the old appliance and
record your network configuration settings. This should be done periodically as part of general system maintenance
procedures.

IMPORTANT:

n Keys are exported in clear text with no encryption or obfuscation. Take precautions to secure the archive file

appropriately.

n The archive does not include keyrings saved with the Do not show keypair option. For keyrings that are not

included in the archive, you must manually create a new keyring and import the key and the certificate into the new
ProxySG appliance before you are instructed to restore this archive.

Create a back up of your SGOS configuration using SSH-Console session. The archive generated in this procedure
includes the showable keyrings on the appliance.

1. In your terminal emulation application, enable session logging. Configure the application to log the session output
and save that file on your local system. The following example uses PuTTY:

2. Access the CLI on the appliance and enter the following commands from the CLI command prompt:

SGOS> enable

SGOS# config terminal

SGOS(config) show configuration noprompts with-keyrings

SGOS(config) exit

3. Exit the terminal emulation application, making sure that session logging is turned off.

4. Open the session log/output file and delete all the text/commands before and after the configuration.

5. Save this text file on your local system or hard drive.

6. Record your network settings (Management interface IP address, subnet mask, default gateway, primary DNS
server, alternate DNS server).

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Symantec Upgrade Installation Guide

Shut Down the Advanced Secure Gateway Appliance

Gracefully shut down and power off the Advanced Security Gateway appliance using the CLI shutdown command. Do
not shut down the appliance using the switch or by removing the power cables! Abruptly removing power can result in
irreparable data loss. Always use the CLI shutdown command to power down the appliance.

Remove the power cords

To gracefully shutdown the appliance using the shutdown command:

1. Review the safety warnings before proceeding. See "SafetyWarnings and Cautions" on page31.

2. Access the ASG command-line interface using a terminal emulation program.

3. When prompted, press 1 to access the CLI.

4. Enter enable to access privileged commands.

5. Enter shutdown to turn off the appliance.

6. Unplug the power cord(s) from the AC power outlet(s).

7. Disconnect the power cord(s) from the power supply unit(s).

8. Be sure to properly ground the chassis before continuing with the installation.

after

the appliance has been properly shut down.

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Symantec Upgrade Installation Guide

Install Additional S400 Series Hard Disk Drives

The S400 Series appliances are available in configurations with a maximum of 8 hard disk drives for SAS-based
appliances and 2 for SATA-based appliances. Each HDD is equipped with a LEDstatus indicator and are hot-swappable

on certain Symantec appliances. SATA drives can only be removed and installed when power is disconnected from the

appliance. Depending upon the model and configuration of the appliance, some drive bays might be populated with empty
drive carriers. These carriers should not be removed when the appliance is in operation.

For information on where to install hard disk drives, refer to the S400 Series HDD configuration table.

1. Pull the appliance out of the rack (or set the appliance over the workspace edge) several inches to provide room for
the bezel.

2. Open the bezel to access the HDD quick release carriers. Be sure to support both sides when flipping over the
bezel.

3. Properly orientate the new HDDcarrier with the chassis HDD bay and slide into the appliance until it reaches the
chassis stops and secure the drive by closing the latch until it clicks into place.
Note: Do not insert the HDDcarrier with the latch in the closed position! Instead, push the HDD carrier body to
avoid damaging the carrier.

9

4. Close the appliance bezel.

Symantec Upgrade Installation Guide

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Symantec Upgrade Installation Guide

Open the S400 Series Center Cover

The S400 Series center cover protects and houses the system fan units and provides further access to the appliance
components.

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

1. Verify that the appliance has been gracefully shutdown and the power cords have been removed.

2. Pull the appliance out of the rack to provide ample room for system access.

3. Unlock the shipping latch by pulling towards the front of the appliance.

4. Pull the locking tabs on both sides of the chassis simultaneously towards the front and flip the cover over. Let the

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cover rest on top of the front chassis cover.

Symantec Upgrade Installation Guide

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Symantec Upgrade Installation Guide

Remove the S400 Series Rear Cover

The S400 Series rear cover protects the primary system components. You must remove this panel to access the option
cards as well as the SSD image storage devices. You cannot remove the rear cover without first opening the center cover.

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

1. Pull the appliance out of the rack to provide ample room for system access.

2. Open the appliance center cover.

3. Unlock the rear cover by lifting the latch.

4. Push the rear cover towards the rear of the appliance then lift to remove the cover. Set the rear cover aside at a
safe location.

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Symantec Upgrade Installation Guide

Remove the S400 Series Airduct

The S400 Series is equipped with an airduct unit that directs airflow over critical system components and provides further
access to the components. .

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

Remove the rear airduct by using the finger grips and lifting straight up.

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Symantec Upgrade Installation Guide

Install the ASG-S400 Memory Modules

When upgrading your ASG-S400 appliance, review the appliance memory configuration of the target specification and the
DIMM slot usage for each memory module. DIMMs are grouped by channels and are marked on the motherboard (ex.
slots A1, A2, B1, etc). Moreover, memory upgrades replace all existing memory in the appliance. Take care not to mix the
upgrade memory and existing system memory modules!

The memory configuration details are shown below:

ASG-S400
Upgrade Kit

ASG-S400-20 to
ASG-S400-30

ASG-S400-30
to ASG-S400­40

Memory Slot
Usage

48GB total
memory: (8GB x

6) - A1, A2, B1,
B2, C1, C2

72GB total
memory: (16GB x

3) - A1, B1, C1;
(8GB x 3) - A2,
B2, C2

Reference Image

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

Notes:

l Memory upgrades replace all existing memory in the appliance. Take care not to mix the upgrade memory and

existing system memory modules!

l Do not install any DIMMs which are not explicitly supported by the appliance. Installation and use of unauthorized

DIMMs might damage the appliance and will invalidate your Symantec service contract!

1. Remove all of the existing memory (do not mix existing DIMMs with the included replacement DIMMs). Depress
both of the locking latches per slot (a) to release the DIMM and remove it from the DIMM slot (b).

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Symantec Upgrade Installation Guide

Be sure to recycle your old and unused hardware through the Symantec Recycling Service. For more
information, go to https://www.bluecoat.com/support/support-policies/recycling-blue-coat-products

2. To install the new memory, align the notch in the DIMM with the DIMM slot. Be aware that the memory module can
only be installed in one direction.

3. Press each DIMM firmly into place until both locking latches snap into place. Do not force the memory module into
place.

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Symantec Upgrade Installation Guide

4. If your appliance does not boot up after installing the memory upgrade, please remove then reinstall
modules.

all

memory

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Symantec Upgrade Installation Guide

Install an S400 Series Processor and Heatsink

If you are upgrading your S400 Series appliance, review the appliance CPU configuration information on the appliance

specifications page.

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

Do not install any CPUs which are not explicitly supported by the appliance. Installation and use of unauthorized
CPUs might damage the appliance and will invalidate your Symantec service contract!

1. Remove the existing heatsink by unscrewing 4 screws that secure it to the motherboard and lifting out of the
appliance.

2. Release the processor load plate by pressing down and away on the processor plate release lever. Make sure the
lever is pulled all the way back. The processor load plate is now unlocked.

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Symantec Upgrade Installation Guide

3. Verify that the lever have been pulled back and then flip open the processor load plate to access the processor
socket.

4. Remove the existing processor by holding it by the edges and lifting out of the appliance.

5. To install the processor:
Important! Be sure to handle the processor by the flat edges!
a. Align the gold triangle etched on the corner of the processor with the black triangle etched on the corner of the
socket.
b. Match the key posts on the socket with the processor key cutouts.
c. Gently lower the processor into the socket.

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6. To secure the processor:
a. Close the processor load plate.
b. Lower the processor plate lever arm.
c. Lock the plate lever arm into place.

Symantec Upgrade Installation Guide

7. Remove the protective cover from the bottom of the new processor heatsink.

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Symantec Upgrade Installation Guide

The heatsink unit comes pre-applied with a thermal pad. Do not touch or apply additional thermal materials
onto the heatsink!

8. Align the heatsink by orienting it with the airflow direction of the appliance and set into position. Minimize any
movement of the heatsink after setting it in place.

9. Press down on the processor heatsink and secure by tightening the screws using an alternating pattern to distribute
the load across the mounting surface. After the screws are in place, fully tighten the screws. Do not overtighten!

Be sure to recycle your old and unused hardware through the Symantec Recycling Service. For more information,
go to https://www.bluecoat.com/support/support-policies/recycling-blue-coat-products

21

Symantec Upgrade Installation Guide

Install the S400 Series Airduct

The S400 Series is equipped with an airduct unit that directs airflow over critical system components and provides further
access to the components.

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

Install the rear airduct by aligning it with the posts on the motherboard and pressing down. Secure the airduct by closing
the locking tab.

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Symantec Upgrade Installation Guide

Reinstall the S400 Series Rear Cover

The S400 Series rear cover protects the primary system components.

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

1. Reinstall the rear cover by sliding the panel towards the front of the appliance and then lock the rear cover latch.

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Symantec Upgrade Installation Guide

Close the S400 Series Center Cover

The S400 Series center cover protects and houses the system fan units and provides further access to the appliance
components.

Review the "SafetyWarnings and Cautions" on page31 before servicing your appliance. ALWAYS observe proper
electrostatic discharge (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis.
Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not
assume responsibility or liability for damage resulting from ESD.

Flip over and press down to close the center cover.

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Symantec Upgrade Installation Guide

Finish the Upgrade Process

The upgrade is almost complete! Finish the installation by reconnecting the cables and installing the upgrade license.

1. Reinstall the appliance cables as they were originally configured.

2. Make sure the appliance is powered on.

3. Upgrade your appliance in the licensing portal.

a. Log in to the licensing portal: https://services.bluecoat.com/eservice_enu/licensing/register.cgi

b. Select ProxySG > Upgrade.

c. Enter the appliance serial number and click Next.

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Symantec Upgrade Installation Guide

d. Accept the End User License Agreement. You should see a successfully complete message.

4. Install the new license keys:

a. Log in to the ProxySG Management Console.

b. Select Maintenance > Licensing > Install.

c. Click Retrieve. The Request License Key dialog box opens.

d. Enter your BlueTouch Online User ID and Password and then click Request license.

e. Click OK to retrieve the license.

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Symantec Upgrade Installation Guide

Verify the ASG Appliance Hardware Configuration

Log in to your ASG appliance using a supported Web browser (see the
browsers):

1. Open a Web browser.

2. Disable the browser’s pop-up blocker or configure it to allow pop-ups from the appliance’s IP address.

3. Using a secure connection, enter any IP address assigned to the appliance, followed by the HTTPS console port
number (8082 by default). For example:

https://192.0.2.2:8082

4. Enter the user name and password you specified during configuration to access the appliance.

5. Select Statistics > Advanced.

6. Select Diagnostics.

7. Click Show information about the hardware installed.

ASG Release Notes

for a list of supported

The Hardware Information opens in a separate window showing the updated hardware specifications.

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Symantec Upgrade Installation Guide

8. Verify the information in Hardware Information matches the specifications of the upgraded appliance.

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Symantec Upgrade Installation Guide

Troubleshooting

Problem: Appliance fails to boot after installing an upgrade kit.

n The appliance powers on, but does not finish booting.

Resolution: Verify that components have been correctly installed.

n Reseat all DIMMs by removing, then reinstalling into the appropriate DIMM slots.
n Verify all NICs and the PCIe module are properly seated.

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Symantec Upgrade Installation Guide

Appendices

SafetyWarnings and Cautions 31

Appliance Specifications 33

Hard Disk Drive Status LEDs 38

S400 Series Hard Drives 39

S400 Hard Drive Configuration Table 40

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Symantec Upgrade Installation Guide

SafetyWarnings and Cautions

This product is designed to work with power systems having a grounded neutral. To reduce the risk
of electric shock, do not plug this product into any other type of power system. Contact a qualified
electrician if you are not sure what type of power is supplied to your building.

Power and Electrical Warnings

CAUTION

The power button, indicated by the stand-by power marking, DOES NOT completely turn off the system AC
power. 5V standby power is active whenever the system is plugged in. To remove power from system, you
must unplug the AC power cord from the wall outlet. If your system uses more than one AC power cord,
make sure all AC power cords are unplugged before you open the chassis, or add or remove any non hot­plug components.

The power supply in this product contains no user-serviceable parts. Do not open the power supply.
Hazardous voltage,current, and energy levels are present inside the power supply. Return to manufacturer
for servicing. To avoid risk of electric shock, turn off the appliance and disconnect the power cord,
telecommunications systems, networks, and modems attached to the appliance before opening it.

The power cord set included with the appliance meets the requirements for use in the country of purchase.
Use the power cord that shipped with the appliance. If this appliance is to be used in another country,
purchase an AC power cord set that is approved for use in that country (18 AWG recommended).

The power cord must be rated for the product and for the voltage and current marked on the product's
electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and
current rating marked on the product. In addition, the cross-sectional area of the wires must be a minimum of

1.00mmð or 18AWG or 18AWG, and the length of the cords must be between 1.8m (6 feet) and 3.6m (12
feet).

System Access Warnings

CAUTION

To avoid personal injury or property damage, the following safety instructions apply whenever
accessing the inside of the product:

n Turn off all peripheral devices connected to this product.

n Turn off the system by safety shutting down the appliance.
n Disconnect the AC power by unplugging all AC power cords from the system or wall outlet.
n Disconnect all cables and telecommunication lines that are connected to the system.
n Retain all screws or other fasteners when removing access cover(s). Upon completion of accessing

inside the product, refasten access cover with original screws or fasteners.

n Do not access the inside of the power supply. There are no serviceable parts in the power supply.

Return to manufacturer for servicing.

n Power down the server and disconnect all power cords before adding or replacing any non hot-plug

component.

31

n When replacing a hot-plug power supply, unplug the power cord to the power supply being replaced

before removing the power supply from the server.

CAUTION

n If the server has been running, any installed processor(s) and heat sink(s) may be hot. Unless you

are adding or removing a hot-plug component, allow the system to cool before opening the covers. To
avoid the possibility of coming into contact with hot component(s) during a hot-plug installation, be
careful when removing or installing the hot-plug component(s).

CAUTION

n To avoid injury do not contact moving fan blades. If your system is supplied with a guard over the fan,

do not operate the system without the fan guard in place.

Cooling and Airflow Warning

Carefully route cables as directed to minimize airflow blockage and cooling problems.

For proper cooling and airflow, operate the system only with the chassis covers installed. Operating the
system without the covers in place can damage system parts. To install the covers:

1. Check first to make sure you have not left loose tools or parts inside the system.

2. Check that cables, add-in boards, and other components are properly installed.

3. Attach the covers to the chassis according to the product instructions.

Symantec Upgrade Installation Guide

Electrostatic Discharge (ESD) Warning

CAUTION

ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures at an
ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap
attached to chassis ground- any unpainted metal surface -- on your server when handling parts.

Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges.
After removing a board from its protective wrapper or from the server, place the board component side up on
a grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not
slide board over any surface

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Symantec Upgrade Installation Guide

Appliance Specifications

Symantec's S-Series appliances are used on multiple product platforms. The following table shows the current hardware
configurations for the respective platforms.

Model Technical Specifications

S500 Models

SG-S500-10 Active CPU Cores: 8 Cores (1 physical CPU)

Hard Disk Drives: 1TB HDD x 8

Memory: 64GB (8GB X 8)

Power Supply: 1100Watt x 2

Option Cards:

l 10G Base-T, Bypass LAN [PE210G2Bpi40-T-SD] - Installed in slot 1
l 10G Base-T, Non-Bypass LAN [PE210G2i40-T] - Installed in slot 2

*Slots 5, 6, and 7 are only available on multi-CPU appliances such as the SG-S500-20.

ASG-S500-10 Active CPU Cores

: 10 Cores (1 physical CPU)

Hard Disk Drives: 1TB HDD x 8

Memory: 96GB (8GB X 12)

Power Supply: 1100Watt x 2

Option Cards:

l 10G Base-T, Bypass LAN [PE210G2Bpi40-T-SD] - Installed in slot 1
l 10G Base-T, Non-Bypass LAN [PE210G2i40-T] - Installed in slot 2

*Slots 5, 6, and 7 are only available on multi-CPU appliances such as the SG-S500-20.

SG-S500-20 Active CPU Cores: 16 Cores (2 physical CPUs)

Hard Disk Drives: 1TB HDD x 16

Memory: 128GB (8GB X 16)

Power Supply: 1100Watt x 2

Option Cards:

l 10G Base-T, Bypass LAN [PE210G2Bpi40-T-SD] - Installed in slot 1

l 10G Base-T, Non-Bypass LAN [PE210G2i40-T] - Installed in slot 2

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Model Technical Specifications

Symantec Upgrade Installation Guide

SG-S500-30

ASG-S500-20

PS-S500

PS-S500 w/optional
Memory Upgrade Kit
(MUK)

Active CPU Cores: 20 Cores (2 physical CPUs)

Hard Disk Drives: 1TB HDD x 16

Memory: 128GB (8GB X 16)

Power Supply: 1100Watt x 2

Option Cards:

l 10G Base-T, Bypass LAN [PE210G2Bpi40-T-SD] - Installed in slot 1

l 10G Base-T, Non-Bypass LAN [PE210G2i40-T] - Installed in slot 2

Active CPU Cores: 8 Cores (1 physical CPU)

Hard Disk Drives: 1TB HDD x 2

Memory: 32GB (8GB X 4)

Power Supply: 1100Watt x 2

Option Cards: None included

Active CPU Cores: 8 Cores (1 physical CPU)

Hard Disk Drives: 1TB HDD x 2

Memory: 64GB (8GB X 8)

MAA-S500-10CAS­S500-A1

RP-S500-20

Power Supply: 1100Watt x 2

Option Cards: None included

Active CPU Cores: 20 Cores (2 physical CPUs)

Hard Disk Drives: 1TB HDD x 6

Memory: 128GB (8GB X 16)

Power Supply: 1100Watt x 2

Option Cards:

l 10G Base-T, Non-Bypass LAN [PE210G2i40-T] - Installed in slot 1

Active CPU Cores: 20 Cores (2 physical CPUs)

Hard Disk Drives: 1TB HDD x 24

Memory: 256GB (16GB X 16)

Power Supply: 1100Watt x 2

Option Cards:

l 10G Base-T, Non-Bypass LAN [PE210G2i40-T] - Installed in slot 1

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Symantec Upgrade Installation Guide

Model Technical Specifications

S400 Models

SG-S400-20
MC-S400-20

SG-S400-30

SG-S400-40

Active CPU Cores: 4 Cores (1 physical CPU)

Hard Disk Drives: 1TB SAS HDD x 3

Memory: 16GB (8GB X 2)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

Active CPU Cores: 6 Cores (1 physical CPU)

Hard Disk Drives: 1TB SAS HDD x 6

Memory: 24GB (8GB X 3)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

Active CPU Cores: 6 Cores (1 physical CPU)

Hard Disk Drives: 1TB SAS HDD x 8

Memory: 32GB (8GB X 4)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

CAS-S400-A1/A2

CAS-S400-A3/A4
MAA-S400-10

PS-S400

Active CPU Cores: 4 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD x 2

Memory: 16GB (8GB X 2)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

Active CPU Cores: 6 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD x 2

Memory: 32GB (8GB X 4)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

Active CPU Cores: 6 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD x 2

Memory: 16GB (8GB X 2)

Power Supply: 450 Watt

Option Cards: None included - user installed upgrade.

35

Model Technical Specifications

Symantec Upgrade Installation Guide

PS-S400 w/optional
Memory Upgrade Kit
(MUK)

MTD-S400-10

ASG-S400-20

MTD-S400-20

ASG-S400-30

Active CPU Cores: 6 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD x 2

Memory: 32GB (8GB X 4)

Power Supply: 450 Watt

Option Cards: None included - user installed upgrade.

Active CPU Cores

Hard Disk Drives: 1TB SAS HDD x 3

Memory: 24GB (8GB X 3)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

Active CPU Cores

Hard Disk Drives: 1TB SAS HDD x 6

Memory: 48GB (8GB X 6)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

: 6 Cores (1 physical CPU)

: 6 Cores (1 physical CPU)

ASG-S400-40 Active CPU Cores

Hard Disk Drives: 1TB SAS HDD x 8

Memory: 72GB (16GB x 3, 8GB X 3)

Power Supply: 450 Watt x 2

Option Cards: None included - user installed upgrade.

S200 Models

SG-S200-10

PS-S200

CAS-S200

PC-S200

SG-S200-20

SG-S200-30

Active CPU Cores: 2 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD

Memory: 6GB (2GB X 1, 4GB x 1)

Power Supply: 350 Watt

Option Cards: None included - user installed upgrade.

Active CPU Cores: 2 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD x 2

Memory: 8GB (4GB X 2)

Power Supply: 350 Watt

: 8 Cores (1 physical CPU)

Option Cards: None included - user installed upgrade.

36

Symantec Upgrade Installation Guide

Model Technical Specifications

SG-S200-40

PS-S200 w/optional
Memory Upgrade Kit
(MUK)

ASG-S200-30

ASG-S200-40

Active CPU Cores: 2 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD x 2

Memory: 16GB (8GB X 2)

Power Supply: 350 Watt

Option Cards: None included - user installed upgrade.

Active CPU Cores: 2 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD

Memory: 16GB (8GB X 2)

Power Supply: 350 Watt

Option Cards: None included - user installed upgrade.

Active CPU Cores: 4 Cores (1 physical CPU)

Hard Disk Drives: 500GB SATAHDD x 2

Memory: 16GB (8GB X 2)

Power Supply: 350 Watt

Option Cards: None included - user installed upgrade.

37

Symantec Upgrade Installation Guide

Hard Disk Drive Status LEDs

The Symantec S-series feature hard disk drive LEDs which indicate appliance HDDstatus. The HDD LED status is listed
below.

The drive bay identification numbers are located on the front top cover of the appliance.

HDD Status LED Color Status

Green Disk is populated / normal operation.

Green: flashing

Red: blinking (SAS HDD only)

I/O activity.

l Non-RAID Disk is offline.
l RAID Disk is rebuilding. Disk LED returns to green when the rebuild

is complete.

Red: (SAS HDD only)

Off

Disk fault / failure.

Disk not populated.

Spare drives in RAID-based platforms will automatically be rebuilt as a replacement when a drive fails.

38

Symantec Upgrade Installation Guide

S400 Series Hard Drives

Symantec's S400 series hard disk drives are hot-swappable from a hardware perspective, but not all appliances have
software support for this feature. The following table shows which appliances currently support hot-swappable hard disk
drives. Do not attempt to hot-swap drives on appliances that do not fully support hot-swappable drives.

S400 Model Hot-Swappable? Notes

SG-S400-20 Yes

SG-S400-30 Yes

SG-S400-40 Yes

CAS-S400-A1/A2

CAS-S400-A3/A4

MAA-S400-10

PS-S400

ASG-S400-20

No

No

No

No

Yes

ASG-S400-30 Yes

ASG-S400-40 Yes

MTD-S400-10 No

MTD-S400-20 No

MC-S400-20 Yes

SATA-based appliances do not support hot­swappable drives.

SATA-based appliances do not support hot­swappable drives.

SATA-based appliances do not support hot­swappable drives.

SATA-based appliances do not support hot­swappable drives.

Equipped with an online spare. Secondary drive
is automatically brought online when the primary
drive fails.

39

Symantec Upgrade Installation Guide

S400 Hard Drive Configuration Table

The hard disk drive installation configurations for the S400 series are shown below for each available platform.

The drive bay identification numbers are also located on the front top cover of the appliance.

S400
Model

SG­S400-20

ASG­S400-20

SG­S400-30

ASG­S400-30

Hard Disk Drive Usage Reference Image

Drive bay number: 1 - 3

Drive bay number: 1 - 6

If you are upgrading to the
SG-S400-30 or ASG-S400­30, please install the new
hard drives into drive bays 4 ­6 (shown in light blue).
Installation of new HDDs will
bring the total HDD count to

6.

40

Symantec Upgrade Installation Guide

S400
Model

SG­S400-40

ASG­S400-40

Hard Disk Drive Usage Reference Image

Drive bay number: 1 - 8

If you are upgrading the:

l SG-S400-40/ASG-

S400-40 from an SG­S400-30/ASG-S400­30, please install the
additional hard drives
into drive bays 7 - 8
(shown in green).

l SG-S400-40 from an

SG-S400-20, please
install the additional
hard drives into drive
bays - 4- 8 (shown in
green and light blue).

Installation of new HDDs will
bring the total HDD count to

8.

41