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Altiris™ Patch Management
Solution for Mac from
Symantec User Guide
Version 7.0 SP2
Page 2
Altiris™ Patch Management Solution for Mac from
Symantec User Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
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Page 3
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Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
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Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group workswith Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
■ A range of support options that give you the flexibility to select the right
amount of service for any size organization
■ Telephone and/or web-based support that provides rapid response and
up-to-the-minute information
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■ Premium service offerings that include Account Management Services
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at the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, incase it is necessaryto replicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
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■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
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Customer Service is available to assist with non-technical questions, such as the
following types of issues:
■ Questions regarding product licensing or serialization
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■ Nontechnical presales questions
■ Issues that are related to CD-ROMs or manuals
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Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
customercare_apac@symantec.comAsia-Pacific and Japan
semea@symantec.comEurope, Middle-East, and Africa
supportsolutions@symantec.comNorth America and Latin America
Additional enterprise services
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Enterprise services that are available include the following:
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Education Services
To access more information about enterprise services, please visit our web site
at the following URL:
www.symantec.com/business/services/
Select your country or language from the site index.
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Page 7
Technical Support ........... . . . .............. . . .............. . . . .............. . . . ............. . . . .............. . 3
Chapter 1 Introducing Patch Management Solution for
Mac .... . . . .............. . . . ............. . . . .............. . . . .............. . . . .......... 9
About Patch Management Solution for Mac ........... . . . ............. . . . .......... 9
Where to get more information .. . .............. . . .............. . . . .............. . . . .. 10
Chapter 2 Implementing Patch Management Solution for
Mac ..... . . . .............. . . . . ............. . . . .............. . . . .............. . . . . ...... 13
Implementing Patch Management Solution for Mac ........... . . . ............. 13
Chapter 3 Installing Patch Management Solution for Mac ........... 15
Prerequisites for Patch Management Solution for Mac . . . . .............. . . . . .. 15
Installing Patch Management Solution for Mac ... . . . .............. . . . ........... 16
Licensing ....... . . . .............. . . . .............. . . .............. . . . .............. . . . ....... 16
Chapter 4 Checking for available software updates ............ . . . ........ 17
Checking for available software updates . . . ............. . . . .............. . . . ....... 17
Viewing the list of available software updates .. ............. . . . .............. . . . 18
Chapter 5 Installing software updates . . . .............. . . .............. . . . .......... 19
About installing software updates .... . . . .............. . . . ............. . . . ........... 19
Installing individual software updates ...... . . . .............. . . . .............. . . ... 19
Installing all updates ............ . . .............. . . . .............. . . . ............. . . . .... 20
Chapter 6 Viewing reports .............. . . . ............. . . . .............. . . . .............. . . . . 23
About Patch Management Solution for Mac reports .......... . . . .............. . 23
Viewing reports .. .............. . . . .............. . . . ............. . . . .............. . . . ...... 24
About the Patch Management home page ... . . . . ............. . . . .............. . . . . 24
Index ....... . . .............. . . . .............. . . . .............. . . .............. . . . .............. . . . .............. . . ....... 27
Contents
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Contents8
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Introducing Patch
Management Solution for
Mac
This chapter includes the following topics:
■ About Patch Management Solution for Mac
■ Where to get more information
About Patch Management Solution for Mac
Patch Management Solution for Mac lets you scan Mac computers for the updates
that they require. The solution then reports on the findingsand lets you automate
the downloading and distribution of needed software updates. You can distribute
all or some of the updates.
Patch Management Solution for Mac can updateonly the software that is supported
by the Mac OS X Software Update utility. The solution integrates with the Software
Update utility, and lets you collect needed updates information from the target
Mac computers and initiate software update. Mac computers download software
updates from Apple and report installation status to Notification Server.
Patch Management Solution for Mac provides you with the pre-configured rollout
jobs that let you automate installing a large number of updates. For example, the
pre-configured rollout jobs can install all updates, all recommended updates, and
so on.
See “Implementing Patch Management Solution for Mac” on page 13.
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Where to get more information
Use the following documentation resources to learn and use this product.
Table 1-1
Documentation resources
LocationDescriptionDocument
http://kb.altiris.com/
You can search for the product name under
Release Notes.
Information about new features and
important issues.
This information is available as an article in
the knowledge base.
Release Notes
■ The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
■ The Product Support page, which is
available at the following URL:
http://www.symantec.com/business
/support/all_products.jsp
When you open your product’s support
page, look for the Documentation link
on the right side of the page.
Information about how to use this product,
including detailed technical information and
instructions for performing common tasks.
This information is available in PDF format.
User Guide
The Documentation Library, which is
available in the Symantec Management
Console on the Help menu.
Context-sensitive help is available for most
screens in the Symantec Management
Console.
You can open context-sensitive help in the
following ways:
■ The F1 key
■ The Context command, which is available
in the Symantec Management Console
on the Help menu.
Information about how to use this product,
including detailed technical information and
instructions for performing common tasks.
Help is available at the solution level and at
the suite level.
This information is available in HTML help
format.
Help
In addition to the product documentation, you can use the following resources to
learn about Altiris products.
Introducing Patch Management Solution for Mac
Where to get more information
10
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Table 1-2
Altiris information resources
LocationDescriptionResource
http://kb.altiris.com/Articles, incidents, and issues about Altiris
products.
Knowledge base
http://www.symantec.com/connect
/endpoint-management-virtualization
An online magazine that contains best
practices, tips, tricks, forums, and articles
for users of this product.
Symantec Connect
(formerly Altiris Juice)
11Introducing Patch Management Solution for Mac
Where to get more information
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Introducing Patch Management Solution for Mac
Where to get more information
12
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Implementing Patch
Management Solution for
Mac
This chapter includes the following topics:
■ Implementing Patch Management Solution for Mac
Implementing Patch Management Solution for Mac
The recommended workflow for updating Mac computers is as follows:
To implement Patch Management Solution for Mac
1
Install Patch Management Solution for Mac.
See “Installing Patch Management Solution for Mac” on page 16.
2
Install the Altiris Agent for UNIX, Linux, and Mac to the target Mac computers.
For more information, see topics about installing the Altiris Agent in the
Symantec Management Platform User Guide.
3
Check for available updates.
See “Checking for available software updates” on page 17.
4
Install all or some of the updates.
See “About installing software updates” on page 19.
5
View installation status reports.
See “Viewing reports” on page 24.
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Implementing Patch Management Solution for Mac
Implementing Patch Management Solution for Mac
14
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Installing Patch
Management Solution for
Mac
This chapter includes the following topics:
■ Prerequisites for Patch Management Solution for Mac
■ Installing Patch Management Solution for Mac
■ Licensing
Prerequisites for Patch Management Solution for Mac
Patch Management Solution for Mac requires the following:
■ Symantec Management Platform 7.0 SP4.
For more information, see topics about system requirements for Symantec
Management Platform in the Symantec Management Platform Installation
Guide.
When you install or upgrade Patch Management Solution for Mac through
Symantec Installation Manager, Symantec Management Platform is installed or
upgraded automatically.
See “Installing Patch Management Solution for Mac” on page 16.
Patch Management Solution for Mac supports the following operating systems:
■ Mac OS X 10.3.9 (PPC)
■ Mac OS X 10.4 (PPC/Intel)
■ Mac OS X 10.5 (PPC/Intel)
3
Chapter
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Installing Patch Management Solution for Mac
You install Patch Management Solution for Mac through Symantec Installation
Manager as part of the Altiris™ Client Management Suite or Altiris™ Server
Management Suite installation.
You can also install Patch Management Solution for Mac separately from other
suite components.
See “Prerequisites for Patch Management Solution for Mac” on page 15.
To install Patch Management Solution for Mac
1
Do one of the following:
■ Download and run the Altiris Client Management Suite or Altiris Server
Management Suite installation file from the Symantec Web site
(www.symatec.com).
■ If you already have Symantec Installation Manager installed, click Start
> All Programs > Altiris > Symantec Installation Manager > Symantec
Installation Manager.
2
In Symantec Installation Manager, click Install New Products.
3
In the Filter by box, click None.
4
In the list of available products, select Altiris Patch Management for Mac.
5
Follow the installation wizard through to completion.
Licensing
Each Symantec product comes with a 7-day trial license that is installed by default.
You can register and obtain a 30-day evaluation license through our Web site at
www.altiris.com or purchase a full product license.
Use Symantec Installation Manager to install licenses.
Installing Patch Management Solution for Mac
Installing Patch Management Solution for Mac
16
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Checking for available
software updates
This chapter includes the following topics:
■ Checking for available software updates
■ Viewing the list of available software updates
Checking for available software updates
You can check target Mac computers for the software updates that they require.
When you run the Check Available Updates Task, the target Mac computers
download software updates information from Apple and then report the list of
available updates to Notification Server.
To ensure that the list of available software updates on Notification Server is kept
up to date, the task is pre-configured to run twice a week. The task is configured
to run on the All Patchable Mac Computers target.
If you want to quickly check Mac computers for compliance, you can run the task
immediately.
After you collect software update information from Mac computer, you can view
this information in reports.
See “Viewing the list of available software updates” on page 18.
See “Implementing Patch Management Solution for Mac” on page 13.
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Chapter
Page 18
To check for available software updates immediately
1
In the Symantec Management Console, on the Manage menu, click Jobs and
Tasks.
2
In the left pane, click Jobs and Tasks > System Jobs and Tasks > Software >
Patch Management > Mac > Check Available Updates Task.
3
Under Task Status, right-click Run Check Available Updates Task on
Schedule, and then click Start Now.
Viewing the list of available software updates
You can view the list of available software updates in the Available Mac Software
Updates report. The report also shows the number of computers that require an
update.
In reports, you can drill down on specific items to obtain additional information.
To populate the report, collect the available software updates inventory.
See “Checking for available software updates” on page 17.
See “Implementing Patch Management Solution for Mac” on page 13.
To view the list of available software updates
1
In the Symantec Management Console, on the Reports menu, click All
Reports.
2
In the left pane, click Reports > Software > Patch Management > Mac >
Available Mac Software Updates.
Checking for available software updates
Viewing the list of available software updates
18
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Installing software updates
This chapter includes the following topics:
■ About installing software updates
■ Installing individual software updates
■ Installing all updates
About installing software updates
With Patch Management Solution for Mac you can use the following methods of
installing software updates:
■ Install individual software updates.
See “Installing individual software updates” on page 19.
■ Install all updates that match a specific criteria using automated rollout jobs.
See “Installing all updates” on page 20.
See “Implementing Patch Management Solution for Mac” on page 13.
Installing individual software updates
You can install individual software updates directly from reports.
Before you can install updates, you must collect available software updates
inventory.
See “Checking for available software updates” on page 17.
To install software updates, you create a software update rollout job. You can view
the rollout jobs and their status at Manage > Jobs and Tasks > System Jobs and
Tasks > Software > Patch Management > Mac > Rollout Jobs.
See “About installing software updates” on page 19.
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To install individual software updates
1
In the Symantec Management Console, on the Reports menu, click All
Reports.
2
In the left pane, click Reports > Software > Patch Management > Mac >
Available Mac Software Updates.
3
Click the updates that you want to install.
To highlight multiple items, hold down the Ctrl or Shift key.
4
Right-click the updates that you want to install and then click Create Rollout
Job.
5
(Optional) In the dialog box that opens, modify the name and the description
of the rollout job that you just created.
6
Under Task Status, click New Schedule.
7
In the New Schedule dialog box, configure a schedule for this software update
rollout job.
For example, click Now.
8
Under Input, click Add > Target.
9
In the Add Target dialog box, click Open.
10
In the Open dialog box, click AllPatchable Mac Computers Target and then
click OK.
It is safe to run the rollout job on all supported Mac computers. When the
rollout job runs, it checks if the update that you want to install is needed. If
the update is not needed, the job does not download and does not install the
update.
11
Click OK.
12
Click Schedule.
13
Close the dialog box.
Installing all updates
Patch Management Solution for Mac also provides you with automated rollout
jobs that let you install all software updates that match a specific criteria. For
example, you can choose to install all available updates, all recommended updates,
all updates that do not require a restart, and so on.
Installing software updates
Installing all updates
20
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To ensure that Mac computers in your environment are always up to date, you
can configure automated rollout jobs to run on a schedule. For example, you can
configure the jobs to run weekly.
See “About installing software updates” on page 19.
To install all updates
1
In the Symantec Management Console, on the Manage menu, click Jobs and
Tasks.
2
In the left pane, click Jobs and Tasks > System Jobs and Tasks > Software >
Patch Management > Mac > Automated Rollout Jobs.
3
Click the rollout job that you want to run.
4
In the right pane, under Task Status, click New Schedule.
5
In the New Schedule dialog box, configure a schedule for this automated
rollout job.
For example, configure the job to run weekly.
6
Under Input, click Add > Target.
7
In the Add Target dialog box, click Open.
8
In the Open dialog box, click AllPatchable Mac Computers Target and then
click OK.
It is safe to run the rollout job on all supported Mac computers. When the
rollout job runs, it checks what updates are needed. If no updates are needed,
the job does not download and does not install any updates.
9
Click OK.
10
Click Schedule.
21Installing software updates
Installing all updates
Page 22
Installing software updates
Installing all updates
22
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Viewing reports
This chapter includes the following topics:
■ About Patch Management Solution for Mac reports
■ Viewing reports
■ About the Patch Management home page
About Patch Management Solution for Mac reports
Patch Management Solution for Mac provides you with reports that let you view
the software update compliance and rollout job status.
See “Viewing reports” on page 24.
Table 6-1
Patch Management Solution for Mac reports
DescriptionReport
Displays the list of software updates that the target Mac
computers require.
To populate this report, you must run the Check Available
Updates Task.
See “Checking for available software updates” on page 17.
You can create software update rollout jobs and install
updated directly from this report.
See “Installing individual software updates” on page 19.
Available Mac Software
Updates
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Chapter
Page 24
Table 6-1
Patch Management Solution for Mac reports (continued)
DescriptionReport
Displays the percentage of computers that require an
update.
To populate this report, you must run the Check Available
Updates Task.
See “Checking for available software updates” on page 17.
Mac Software Update
Compliance
Displays the software update rollout job status.
The number in the Succeed column indicates the number
of times the job has run, regardless of if the update was
needed or not needed.
See “Installing individual software updates” on page 19.
Mac Software Update
Installation Status
Viewing reports
Patch Management Solution for Mac reports let you view the software update
compliance and rollout job status.
See “About Patch Management Solution for Mac reports” on page 23.
To view Patch Management Solution for Mac reports
1
In the Symantec Management Console, on the Reports menu, click All
Reports.
2
In the left pane, click Reports > Software > Patch Management > Mac.
3
Click the report that you want to view.
About the Patch Management home page
The home page is a portal page providing patch managementsummary information
at a glance. The page is comprised of a number of Web parts displaying results
from commonly used reports.
See “About Patch Management Solution for Mac reports” on page 23.
You can access the home page by clicking Home > Software> PatchManagement,
and then, under Mac OS X, clicking Updates.
Viewing reports
Viewing reports
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Table 6-2
Web parts on the Patch Management home page
DescriptionReport
Displays the recommended Patch Management
Solution for Mac implementation workflow.
Getting Started
Reports the number of Mac computers that require
or do not require an update.
Mac Software Update Compliance
Displays the list of software update rollout jobs and
the number of computers that succeeded or failed
to run the job.
Mac Software Update Installation
Status
25Viewing reports
About the Patch Management home page
Page 26
Viewing reports
About the Patch Management home page
26
Page 27
C
compliance
checking 17
context-sensitive help 10
D
documentation 10
H
help
context-sensitive 10
home page 24
I
implementing
Patch Management Solution for Mac 13
installing
Patch Management Solution for Mac 16
prerequisites 15
inventorying computers 17
L
licensing
about 16
P
Patch Management Solution for Mac
about 9
implementing 13
installing 16
licensing 16
R
Release Notes 10
reports
viewing 24
S
software updates
installing all updates 20
installing individual updates 19
viewing available 18
viewing installation status 24
U
updates. See software updates
updating computers
checking needed updates 17
installing all updates 20
installing individual updates 19
viewing available updates 18
viewing status reports 24
Index
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