Symantec 518 User Manual

Norton Core™ User Guide

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Documentation version 1.0

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Contents

Chapter 1 Welcome to Norton Core™ ....................... ....... .................... 4

Welcome to Norton Core ........... ....... ....................... ........................ 4

System requirements and specifications ........... ....... ....................... .... 5

Chapter 2 Set up your protected network .... ....................... ....... ........ 8

Get the Norton Core app . ....................... .............................. ........... 8

Access your Norton account ..................... ....... ....................... ........ 10

Set up your secure network ..... ....................... .............................. .. 12

Add devices to your Norton Core secure network ......................... ....... 17

Add a USB printer to your Norton Core network .. ....... ....................... .. 18

Norton Core parental controls ........... .............................. ................ 20

Set up Norton Core parental controls ........ .............................. .......... 20

Chapter 3 Customize your Norton Core settings ....... ....... ............... 22

Change your Norton Core network name and password ........ ............... 22

Change Norton Core network band settings .... .............................. ..... 23

Create your Norton Core guest network ......................... ................... 24

Enable or disable Norton Core UPnP ......................... ....................... 25

Add or update Norton Core port forwarding settings ............................. 25

Change Norton Core DNS settings ........... ....................... ....... .......... 27

Set the Norton Core light brightness and understand light states ...... ...... 28

Change Norton Core time zone settings .... ....................... ................. 29

Push Norton Core notifications to Android or iOS devices ............... ...... 29

Chapter 4 Additional solutions .............................. .............................. 30

Find Norton Core version details .... ....... ....................... .................... 30

Norton Core software and firmware updates ........ ....................... ....... 31

Reset Norton Core to factory settings .................. ....... ...................... 31

Restart your Norton Core router . ....................... .............................. 33

Devices in your Norton Core network .................. ....... ....................... 33

Submit Norton Core error logs to Symantec ................... .................... 34

Send your feedback to Norton Core team ........... .............................. . 35

Norton Core support ........ ....................... ....... ....................... ........ 36

Chapter

Welcome to Norton Core™

This chapter includes the following topics:

■ Welcome to Norton Core

■ System requirements and specifications

Welcome to Norton Core

Norton Core is a secure wireless router that protects your connected home network, while
delivering the highest level of security and performance.

Norton Core comes with a one-year complimentary subscription to Norton Core Security Plus
that helps protect your home network and an unlimited number of your connected devices,
including computers, laptops, and mobile devices against malware, viruses, and hackers.

By offering an unmatched combination of performance and protection, Norton helps you get
the most out of your connected home and your online experience.

Norton Core features:

1

Network security

■ Technologies such as deep packet inspection and intrusion prevention identify vulnerabilities

and protect your home at the network level.

■ A Security Score that shows how protected your home network really is.

■ Secure DNS lookups that are powered with Norton Secure DNS.

■ A built-in crypto-core processor to ensure data encryption for all user data and

communications.

Device security

■ Discovers and recognizes your smart devices automatically.

System requirements and specifications

■ Defends against viruses, spyware, malware and other online threats. Any detected threat

is quarantined automatically.

■ Protects all your smart (IoT) devices and connections.

■ Safeguards your personal information when you perform online transactions.

Parental controls

■ Time management: Limit the time that a network user or device can be online.

■ Content filtering: Set custom content limits based on age range to keep your family and

devices safe.

■ Usage insights: Monitor bandwidth used and screen time of any user on the network.

Others

■ Create separate guest network for your guests.

■ Know the real-time upload and download speeds of your network.

■ Prioritize any device on your network to receive maximum bandwidth.

Each wireless device in your home may represent a vulnerability that hackers can exploit.
Norton Core constantly monitors your connected devices for suspicious activity. If a device
becomes compromised, Norton Core quarantines the threat before it spreads.

5Welcome to Norton Core™

Note: Norton Core is available only in the U.S. during launch.

System requirements and specifications

Norton Core provides powerful Norton protection for your home wireless network. You set up
and manage Norton Core using the Norton Core app on your Android or iOS device.

Norton Core setup requirements

■ Broadband internet connection (cable or DSL modem)

Note: Norton Core currently does not support Point-to-Point Protocol over Ethernet (PPPoE)
connection.

■ iOS or Android mobile device with mobile data plan (for internet connection)

■ Norton Core app

Download the Norton Core app from the Apple App Store or Google Play Store.

System requirements for Norton Core app

System requirements and specifications

■ iOS 9.0 or later

■ 4.4 (KitKat) or later

■ Bluetooth Smart (BLE) support on mobile device

Norton Core Secure WiFi Router specifications

Processor, storage, memory

■ Qualcomm 1.7 GHz Dual Core

■ 1 GB DDR3 SDRAM

■ 4 GB eMMC Flash

Wireless connectivity

■ Simultaneous dual-band 2.4 GHz & 5 GHz WiFi radios

■ AC2600 (800 Mbps @ 2.4 GHz + 1733 Mbps @ 5 GHz)

■ 4x4 MU-MIMO, IEEE 802.11a/b/g/n/ac Wave 2

■ Bluetooth Low Energy (BLE)

Security and networking

■ DPI, IDS, IPS, WPA2, DHCP, NAT, UPnP

6Welcome to Norton Core™

■ Automatic device discovery

Note: Norton Core currently does not support IPv6 protocol.

Wired connectivity

■ 1 x Gigabit WAN port (cable or DSL modem)

■ 3 x Gigabit LAN ports (networked devices)

■ 2 x USB 3.0 ports (printer)

System requirements and specifications

Power

■ Output: 36 W (12 VDC - 3 A)

■ Input: 110 VAC

Size and weight

■ Size: 6.0 in x 6.0 in x 5.22 in (W x D x H)

■ Weight: 1.3 lb (0.6 kg)

Environmental requirements

■ Ambient operating temperature: 32° to 95° F (0° to 35° C)

■ Ambient storage temperature: -13° to 140° F (-25° to 55° C)

■ Relative humidity for operation: 20% to 80% (non-condensing)

Bluetooth (BLE) compatible mobile devices

Bluetooth (BLE) is available built-in on Android smart phones and tablets that come installed
with Android v4.4 and later. For Apple iOS devices, BLE is available on iPhone 4S and later,
iPad 3 and later, and iPod Touch 5 and later.

If you’re not sure whether your mobile device supports Bluetooth BLE, check the manual of
your mobile device. Alternatively, you can search online with the model number of your device.

7Welcome to Norton Core™

Chapter

Set up your protected
network

This chapter includes the following topics:

■ Get the Norton Core app

■ Access your Norton account

■ Set up your secure network

■ Add devices to your Norton Core secure network

2

■ Add a USB printer to your Norton Core network

■ Norton Core parental controls

■ Set up Norton Core parental controls

Get the Norton Core app

You can control your secure wireless network from anywhere using the intuitive Norton Core
app if your device meets the following requirements:

■ Android 4.4 or higher

■ iOS 9.0 or higher

■ Bluetooth (BLE)

■ Data connectivity (for initial setup)

Download Norton Core app on Android

On your Android device, do one of the following:

1

■ Tap here to be redirected to the Norton Core page in Play Store.

Get the Norton Core app

■ Launch the Play Store app, search for Norton Core, and then select the Norton Core

app from the search results.

Once you have located the app page in the Play Store, tap Install, and then tap Accept

2

to install the app.

When the installation completes, tap Open to check if you can launch the app and see

3

the Welcome to Norton Core screen.

9Set up your protected network

Your Norton Core app is ready and you can proceed to set up your secure wireless
network.

Download Norton Core app on iOS

On your iOS device, do one of the following:

1

■ Tap here to be redirected to the Norton Core page in App Store.

■ Launch the App Store app, search for Norton Core.

Once you have located the app page in the App Store, tap Get, and then tap Install.

2

When the installation completes, tap Open to check if you can launch the app and see

3

the Welcome to Norton Core screen.

Your Norton Core app is ready and you can proceed to set up your secure wireless
network.

Access your Norton account

You need a valid Norton account to use Norton Core. If you have used Norton before, you
likely have a Norton account. Sign in and validate your Norton account.

Access your Norton account

10Set up your protected network

If you do not remember your Norton account password, go to the Norton account Forgot Your

Password page and enter the email address that you used when you set up your Norton

account. Norton emails a password recovery link to you or sends a notification that there is
no account associated with your email.

If you are new to Norton or your email address is not associated with any Norton account, you
must create a Norton account before you proceed.

Access your Norton account

11Set up your protected network

Note: You cannot have two Norton Core routers linked to the same Norton account. You can
activate only one Norton Core to your Norton account. If you have more than one Norton Core,
you need to activate the other Norton Core with another Norton account.

Create a Norton account

Go to the link below:

1

https://login.norton.com

Tap Create an Account.

2

In the Email address box, type your email address.

3

You need to specify this email address when you sign in.

In the Confirm email address box, type your email address again.

4

In the Password box, type a password.

5

Password is case-sensitive and must be between 6 and 50 characters in length.

In the Region drop-down list, select your country or region.

6

Tap Create Account.

7