Symantec 21197367 User Manual

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User Guide

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Norton™ Internet Security User Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.

Documentation version 19.0

Symantec, theSymantec Logo,Norton, SONAR,LiveUpdate, Norton AntiSpam, NortonAntiVirus, NortonInternet Security, Norton 360, and NortonSystemWorks aretrademarks orregistered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Windows is a trademark of Microsoft Corporation. Portions of this product Copyright [1996-2008] Glyph & Cog, LLC. Other names may be trademarks of their respective owners.

The productdescribed inthis document isdistributed under licenses restricting itsuse, copying, distribution,and decompilation/reverse engineering. No part of this document may be reproduced in any form byany meanswithout priorwritten authorizationof Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED"AS IS" AND ALLEXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULARPURPOSE OR NON-INFRINGEMENT, AREDISCLAIMED, EXCEPT TOTHE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BELEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation 350 Ellis Street, Mountain View, CA 94043

http://www.symantec.com

Printed in the United States of America.

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Norton License Agreement

Norton™ Internet Security

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW). SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE AMERICAS; OR SYMANTEC ASIA PACIFICPTE LTD, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM OR JAPAN;OR SYMANTEC LIMITED,IF YOU ARE LOCATED IN EUROPE, THE MIDDLE EAST OR AFRICA (“SYMANTEC”) IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THEINDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE(REFERENCED BELOW AS “YOU” OR “YOUR”) ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT. THIS IS A LEGAL AND ENFORCEABLE CONTRACTBETWEEN YOU AND SYMANTEC. BY OPENING THIS PACKAGE, BREAKINGTHE SEAL, CLICKING THE “I AGREE” OR “YES” BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY, OR LOADING THE SOFTWARE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, CLICK THE “CANCEL” OR “NO” OR “CLOSE WINDOW” BUTTON OR OTHERWISE INDICATE REFUSAL, MAKE NO FURTHER USE OF THE SOFTWARE, AND CONTACT YOUR VENDOROR SYMANTECCUSTOMER SERVICE, USING THE CONTACT DETAILS IN SECTION 10 OF THIS LICENSE AGREEMENT, FORINFORMATION ON HOW TO OBTAINA REFUND OFTHE MONEY YOU PAID FORTHE SOFTWARE (LESSSHIPPING, HANDLING, AND ANY APPLICABLE TAXES EXCEPT IN CERTAIN STATES AND COUNTRIES WHERESHIPPING, HANDLING, AND TAXES ARE REFUNDABLE) AT ANY TIME DURINGTHE SIXTY (60)DAY PERIOD FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including any accompanying features and services) and documentation

(including any product packaging) (the “Documentation”), that accompanies this License Agreement (collectively the “Software”) is the property of Symantec or its licensors, and is protected by copyright law. Although Symantec continues to own the Software, after Your acceptance of this License Agreement You will have certain rights touse the Software duringthe Service Period. The “Service Period” shall begin on the date of Your initial installation of the Software on a computer, mobile or mobile computing device (a “Device”), regardless of the number ofcopies that You are permitted to use in accordance with Section 1.A of this License Agreement, and shall last for the period oftime setforth in theDocumentation or theapplicable transactiondocumentation from the authorized distributor or reseller from which You obtained the Software. The Software may automatically deactivate and become non-operational at the end of the Service Period, and You will not be entitled to receive any feature or content updates to the Software unless the Service Period is renewed. Subscriptions for renewals of the Service Periodwill be availablein accordance with Symantec’s support policy posted at

http://www.symantec.com/norton/ support/technical_support_policy.jsp.

This License Agreement governs any releases, revisions,updates orenhancements to the Software that Symantec may make available to You. Except as may be modified by the Documentation, and subject to Symantec’s right to terminate for Your breach pursuant to Section 9, Your rights and obligations under this License Agreement with respect to the use of this Software are as follows.

During the Service Period, You may:

A.use one copy of the Software on a single Device. If a greater number of copies and/or number of Devices is specified within the Documentation orthe applicabletransaction documentation from the authorized distributor or reseller from which You obtained the Software, You may use the

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Software in accordance with such specifications;

B. makeone copy of the Softwarefor back-up or archival purposes, or copy the Software onto the hard diskof Your Device and retain the originalfor back-up orarchival purposes;

C. use the Software on a network, provided that Youhave a licensedcopy of the Software for each Devicethat can accessthe Software over that network;

D. permanently transferall of Yourrights in the Software granted under this License Agreement to another person or entity, provided that You retain no copies of the Software and the transferee agrees to the terms of this License Agreement. Partial transfer of Your rights under this License Agreement shall not be permitted. For example, if the applicable documentation grants You the right to use multiple copies of the Software, only atransfer of the rights to use all such copies of the Software would be valid; and

E. use the Software in accordance with any additional permitted uses which may be set forth below.

You may not, nor may you permit any other person to:

A. sublicense,rent or leaseany portion of the Software;

B. reverseengineer, decompile, disassemble, modify, translate, make any attempt to discover the source code of the Software or create derivative works from the Software;

C. use the Software as part of a facility management, timesharing, service provider or service bureau arrangement; or

D. usethe Software inany manner that isnot permitted pursuant to this License Agreement.

2. Software Feature and Content Updates:

A. You shall have the right to receive new features to the Software as Symantec, in its sole discretion,makes suchfeatures available with the Software during Your Service Period. Symantec continually strives to improve theusability and performanceof its products and services. In order to optimize

the SoftwareSymantec may, at its discretion and without notice, add, modify or remove features from the Software at any time.

B. Certain Software uses content that is updated fromtime totime, includingbut not limited to the following Software: antivirus and crimeware software use updated virus definitions; antispyware software uses updated spyware definitions; antispam software uses updated antispam rules; content filtering and antiphishing software use updatedURL lists;some firewall software use updated firewall rules; vulnerability assessment products use updated vulnerability data and web site authentication software uses updated lists of authenticated web pages; these updates are collectively referred to as “Content Updates” (or alternatively referred to as “Protection Updates” or “Security Updates” at times). You shall have theright to receive Content Updates for the Software during Your Service Period.

3. Product Installation; Required Activation:

A. During the installation process, the Software may uninstall or disable other security products,or features thereof,if such products or features are incompatible with the Software or for purposes of improving the overall functionality of the Software.

B. There may be technological measures in this Software that are designed to prevent unlicensed orillegal use ofthe Software. You agree thatSymantec mayuse thesemeasures to protectSymantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstallthe Software ona Device tonot more than a finite number of times for a finite number of Devices. This License Agreement and the Software containing enforcement technology may require activation as further set forth in the Documentation. If so, the Softwarewill only operate for a finite period of time prior to Software activation by You. During activation, You may be required to provide Your unique activation code accompanying the Softwareand Device configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software. If You do not complete the activation within the finite periodof time set forth in the Documentation, or as prompted

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by the Software, the Software will cease to function until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using theinformation providedby Symantec during activation, or as set forth below.

4. Technical Support:

Certain technical support features may be offered from within the Software andwhich may include live chat with a technical support agent and/or assistance from a technical supportagent viaremote computer access (any such technical support offered from within the Software shall be referred to in this License Agreement as the “Technical Support”). If such features are offered and You choose to access such Technical Support the following terms shall apply. Any such Technical Support shall be provided in Symantec’s sole discretion without any guarantee or warranty of any kind. It is solely Your responsibility to complete a backup of all Your existing data, software and programsbefore receiving any Technical Support.In thecourse of providing the Technical Support, Symantec may determine that the technical issue is beyond the scopeof theTechnical Support.Symantec reserves the right to refuse, suspend or terminate any of the Technical Support in its sole discretion.

5. Sixty (60) Day Money Back Guarantee:

If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason, please make no further use of the Software and contact Symantec Customer Service, using the contact details set out in Section 10 of this License Agreement, for a refund of the money You paid for the Software (less shipping, handling,and any applicabletaxes except in certain statesand countries where shipping, handlingand taxes are refundable) at any time during the sixty (60) day period following the date of purchase.

6. Limited Warranty:

Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software. Symantec does not warrant that the Softwarewill meet Yourrequirements or that operation of the Software will be uninterrupted or that the Software will be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE WARRANTY ISEXCLUSIVE AND INLIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATETO STATE AND COUNTRYTO COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILSOF ITS ESSENTIALPURPOSE, IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT,OR SIMILAR DAMAGES,INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVENIF SYMANTECHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS LICENSORS’ LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU PAID FOR THE APPLICABLE SERVICE PERIOD. The

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disclaimers and limitations set forth above will apply regardless of whether You accept the Software.

8. U.S. Government Restricted Rights:

For U.S. Government procurements, the Software is deemed to be commercial computer software asdefined in FAR12.212 and subject to restricted rightsas defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, “Rights in Commercial Computer Softwareor Commercial Computer Software Documentation”,as applicable,and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Software by the U.S. Government shall be solely in accordance with the terms of this License Agreement.

9. Export Regulation:

You acknowledge that the Software and related technical data and services (collectively "Controlled Technology") may be subject to the import and export laws of the UnitedStates, specifically theU.S. Export Administration Regulations (EAR), and the laws of any country where Controlled Technology is imported or re-exported. You agree to comply with all relevant laws and will not export any Controlled Technology in contravention to U.S. law nor to any prohibited country, entity, or person for which an export license or other governmental approval is required. All Symantec product is prohibited for export or re-exportto Cuba, NorthKorea, Iran, Syria and Sudan and to any country subject to relevant trade sanctions. USE OR FACILITATION OF SYMANTEC PRODUCT IN CONNECTION WITH ANY ACTIVITY INCLUDING, BUT NOT LIMITED TO, THE DESIGN, DEVELOPMENT, FABRICATION, TRAINING, OR TESTING OF CHEMICAL, BIOLOGICAL, OR NUCLEAR MATERIALS, OR MISSILES,DRONES, OR SPACE LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED, IN ACCORDANCE WITH U.S. LAW.

10. General:

This License Agreement will begoverned by the laws of the State of California, United States of America. This License Agreement is the entire agreement between You and Symantec relating to the Software and: (i) supersedes allprior orcontemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevails overany conflicting or additional terms of any quote, order, acknowledgment, orsimilar communications between the parties. Notwithstanding the foregoing, nothingin thisLicense Agreement will diminishany rightsYou may haveunder existing consumer protection legislation or other applicable laws in Your jurisdiction that may not be waived by contract. This License Agreement shall terminate upon Your breach of any term contained in this License Agreement and You shall cease use of and destroy all copies of theSoftware and Documentation. The disclaimers of warranties and damages and limitations on liability shall survive termination. This License Agreement may onlybe modified by the Documentationor bya writtendocument that has been signed by both You and Symantec. Should You have any questions concerning thisLicense Agreement,or if You desire to contact Symantec for any reason, please write to Symantec Customer Service, 555 International Way, Springfield, OR 97477, U.S.A. or visit the Support page at t www.symantec.com.

ADDITIONAL TERMS AND CONDITIONS

Your use of the Software is subject to the terms and conditions below in addition to those stated above.

11. Privacy; Data Protection:

From time to time, the Software may collect certain information from the Device on which it is installed, which may include:

Information on potential security risks as well as URLs of websites visited that the Software deems potentially fraudulent. The URLs could contain personally identifiable information that a potentially fraudulent website isattempting to obtain without Your permission. This information is collected by Symantec for the purpose of delivering the

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functionalities of the software, and also for evaluating and improving the ability of Symantec’s products to detect malicious behavior, potentiallyfraudulent websitesand other Internet security risks. URLs of websites visited as well as search keywords and search results only if the Norton Safe Web feature is enabled. This information is collected by Symantec for the purpose of providing protection and of evaluating and advising Youregarding potentialthreats and risks thatmay be associatedwith a particular Web site before You view it.

Executable files and files that contain executable content that are identified as potential malware,including informationon the actions taken by such files at the time of installation. These files are submitted to Symantec using the Software’s automatic submission function.The collectedfiles could contain personally identifiable information that has been obtained by the malware without Your permission. Files of this type are being collectedby Symantec onlyfor the purpose of improving the ability of Symantec’s products to detect malicious behavior. Such automatic submission function maybe deactivatedafter installation by following the instructions in the Documentation for applicable products.

The name given to the Device during the initial setup of such Device. If collected, the name willbe usedby Symantec as an account name for the Device under which You may elect to receive additional services and/or under which You may use certain features of the Software. You may change such account name at any time after installation of the Software (recommended).

Status information regarding installation and operation of the Software. This information indicates to Symantec whether installation ofthe Software wassuccessfully completed as well as whether the Software has encountered an error. The status information could contain personally identifiable information only if such information is included in the name of the file or folderencountered by theSoftware at the time of installation or error. The status information iscollected by Symantec for the purpose of evaluating and improving Symantec’s product performance and installation successrate. Symantec mayalso use this information to optimize its web-pages.

Information contained in email messages that you send through the Software to Symantec toreport as spamor as incorrectly identified as spam. These email messages may contain personally identifiable information and will be sent to Symantec only with your permission, and will not be sent automatically. If you send such messages to Symantec, Symantec will use them only for the purpose of improving the detection ability of Symantec’s antispam technology. Symantecwill notcorrelate these files with any other personally identifiable information.

Information contained in a report that You may choose to send throughthe Software to Symantec when the Software encounters a problem. The report includes information regarding thestatus ofboth the Softwareand Your Device at the time that the Software encountered the problem. The status information about Your Device may include the systemlanguage, countrylocale, and the operating systemversion for YourDevice, as well as the processes running, their status and performanceinformation, anddata from files or folders that wereopen at the timethe Software encountered the problem. The information could contain personally identifiable information ifsuch information is included in, or is a part of the name of the files or folders open atthe time the Software encountered the problem. This information will be sent to Symantec only with Your permission, and will not be sent automatically. The information is collected by Symantec for the purpose of correcting the encountered problem and improving Symantec’s product performance. This information will not be correlated with any personally identifiable information.

 The Internet Protocol (IP) address and/or Media AccessControl (MAC) addressand the Machine ID of the computer on which the Software is installed to enable the Software to function and for license administration purposes.

Other general, statistical information used for product analysis, and for improving product functionality.

Unless itis expressly definedas optional, the collected information as set out above is necessary forthe purposeof the functionality of Symantec’s products.

Information may be transferred to the Symantec groupin theUnited Statesor other

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countries that mayhave less protectivedata protection lawsthan the region in whichYou are situated (including the European Union) and may be accessible by Symantec employees or contractors exclusively to be used in accordance with the purposes described above. For the same purposes the information may be shared with partners and vendors that process information on behalf of Symantec. Symantec has taken steps so that the collected information, if transferred, receives an adequate level of protection.

Subject toapplicable laws,Symantec reserves the right tocooperate with any legal process and any law enforcement or other government inquiry related to your use of this Software. This means that Symantec may provide documents and information relevant to a court subpoena or to a law enforcement or other government investigation. Inorder topromote awareness, detection andprevention ofInternet security risks, Symantec may share certain information withresearch organizationsand other security software vendors. Symantec may also use statistics derived from the information to track and publish reports on security risk trends. By using the Software, You acknowledge and agree that Symantec may collect, transmit, store, disclose and analyze suchinformation forthese purposes.

CPS / S 5.0 / USE

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Chapter 1 Overview .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . ... . ... 11

About Norton Internet Security ... . . .. . . .. . . .. . . .. 11

Chapter 2 Installation . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . ... . .. . . .. 13

Before you begin . .. . . .. . . .. . . .. . . .. . ... . .. . . .. . . .. . . .. 13

Installing Norton Internet Security .. .. . . .. . . .. . . 14

Installing Norton Internet Security on a

Netbook .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . 14

If the opening panel does not appear . . .. . . .. . . .. . 15

Chapter 3 Getting started .... . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . . 17

Starting Norton Internet Security . .. . . .. . . .. . . .. . 17

Activating your product .. . . .. . . .. . . .. . . .. . . .. . . .. . . . 18

Exploring the main window ... . . .. . . .. . . .. . . .. . ... . 20

Responding to System Status

indicators ... . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . 22

Monitoring the protection status of a

feature . .. . . .. . . .. . . .. . . .. . ... . ... . .. . . .. . . .. . . .. . . 23

For more information . .. . . .. . ... . ... . .. . . .. . . .. . . .. . 25

Chapter 4 Responding to emergencies .. .. . . .. . . .. . . .. . . .. 27

Using the Norton Bootable Recovery

Tool .. . ... . ... . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . 27

Downloading theNorton BootableRecovery

Tool Wizard . .. . . .. . . .. . ... . .. . . .. . . .. . . .. . . .. . . . 28

Service and Support Solutions .. .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. 31

Index . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . ... . ... . .. . . .. . . .. . . .. . . .. 37

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Contents10

Quick Installation .. . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . . .. . ... . ... . .. . . .. . . 40

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Overview

This chapter includes the following topics:

1 About Norton Internet Security

About Norton Internet Security

Norton Internet Securitydelivers fast and light online threat protection. It guards your PC, network, online activities, and your identity with innovative detection technologies optimized to combat today’s aggressive, rapid-fire attacks. Norton Internet Security makes online shopping,banking, and browsing safer andmore convenient than ever.

The improved Norton Protection System features multilayered securitytechnologies. They work together to provide the comprehensive protection that detects and removes threats before they can harm your PC. The Norton Protection System stops online identity theft, viruses, hackers, bots, spyware, Trojan horses, and more without slowing you downor getting in your way.

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Overview

About Norton Internet Security

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Installation

This chapter includes the following topics:

1 Before you begin

1 Installing Norton Internet Security

1 Installing Norton Internet Security on a Netbook

1 If the opening panel does not appear

Before you begin

Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet.

Norton Internet Security contains an antivirus program. If you have other antivirus programs that are installedon your computer,an uninstall panel may appear to help you remove them. Symantec strongly recommends that you remove the other antivirus programs. Follow the instructions on the uninstall panel.

Norton Internet Security contains a firewall program. If you have other firewall programs that are installed on your computer, Symantec strongly recommends that you remove them to prevent installation errors.

For moreinformation, see the user documentationthat came with the firewall program.

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Installation

Installing Norton Internet Security

During the installation, if a firewall message appears,

click Yes to use the Norton Internet Security firewall.

Installing Norton Internet Security

You can install Norton Internet Security from a CD or from a file that you download.

To install Norton Internet Security

Do one of the following:

1 If you install from a CD, insert the CD into the

optical drive. In Windows Vista or Windows XP, click Install

Norton Internet Security.

In Windows 7, click Launch Norton Install and then click Install Norton Internet Security.

1 If you downloaded your copy of Norton Internet

Security, double-click the file that you downloaded.

In the Norton Internet Security installation page, enter the Product Key if prompted.

Click the Install Options link, review the options, and then click OK.

Click the User License Agreement link, read the agreement, and then click Close.

After you have read the agreement, click Agree & Install.

Installing Norton Internet Security on a Netbook

If youpurchased a box copy ofNorton Internet Security it can be installed on a Netbook or other ultra-mobile PC devices that meet with the system requirements of Norton Internet Security. Your Netbook does not contain aCD driveso you need to download the Norton Internet Security file from the Norton Web site. Enter

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If the opening panel does not appear

the product key on the Norton Internet Security installation card that is found in the Norton Internet Security box

To install Norton Internet Security on a Netbook

Go to the following URL: www.norton.com/(countrycode )/netbook

To the left of the screen click the product that you purchased.

Click DOWNLOAD

Follow the on-screen instructions

When prompted, enter the product key on the Norton Internet Security installation card that is found in the Norton Internet Security box.

Click Agree & Install

If you require any further help, please visit www.symantec.com/globalsupport

If the opening panel does not appear

Sometimes a computer's optical drive does not automatically run a CD.

To start the installation from the product CD

On your desktop, double-click My Computer.

In the MyComputer window, double-click the icon for your optical drive.

In the list of files, double-click Start.exe and then click Install Norton Internet Security.

15Installation

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Installation

If the opening panel does not appear

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Getting started

This chapter includes the following topics:

1 Starting Norton Internet Security

1 Activating your product

1 Exploring the main window

1 Responding to System Status indicators

1 Monitoring the protection status of a feature

1 For more information

Starting Norton Internet Security

See “Responding to

System Status indicators”

on page 22.

Norton Internet Security protects any computer on which it is installed. You do not have to start the program to be protected.

At any time, you can start Norton Internet Security to adjust thesettings or perform preventive maintenance. All of the program features can be accessed from the main window.

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Getting started

Activating your product

To start Norton Internet Security

Do one of the following:

1 In the Windows notification area, double-click

the Norton Internet Security icon.

1 On the Windows taskbar, click Start > All

Programs > Norton Internet Security > Norton Internet Security.

Activating your product

If youdid not activateyour product during installation, you receive an activation-needed alert regularly until you activate the product.

Product activationreduces software piracy and ensures that you use authentic Symantec software. Activation provides you witha specified period ofsubscription to your Norton product. You can also renew your subscription to continue using Norton Internet Security.

You mustactivate your productwithin the time period

that the alert specifies, oryour product stopsworking.

You can activate your product directly from the activation-needed alert or from the main window. Activation should take only a few minutes.

To activate your product from the alert

In the alert, do one of the following:

1 If you purchased a subscription version of a

retail product or the product came installed on your computer, select Activate Now (Recommended).

1 If you want to renew the subscription of your

product, select Renew Now.

You can also activate or renew the subscription of your product from any non-admin user account.

Click OK.

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Follow the on-screen instructions to activate or renew your product.

In the window that appears, click Done.

To activate your product from the main window

In the Norton Internet Security main window, do one of the following:

1 If you purchased a subscription version of a

retail product, click Activate Now.

1 If the productcame installed on your computer,

click Activate Online Now.

1 If you want to renew the subscription of your

product, click Renew.

You can also activate or renew the subscription of your product from any non-admin user account.

Follow the on-screen instructions to activate or subscribe your product.

In the window that appears, click Done.

About problems during activation

If you cannot connect to the Symantec servers to activate your product, first check your Internet connection. You then need to see if you have parental control software, either installed or through your ISP, that might block the connection.

A connectivity problem can occur if you use parental control software. If you suspect that parental controls might block the connection, you can configure the parental controls so that they do not block the activation procedure. You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration.

If you use a proxy server to connect to the Internet, you must configure the proxy settings. To use the ProxyServer option, go to the NortonInternet Security main window, and then click Settings > Network > NetworkSecurity Settings > Proxy Server > Configure.

Activating your product

19Getting started

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Getting started

Exploring the main window

When you start Norton Internet Security, the main window opens. The main window provides access to all Norton Internet Security features, options, Help, and Support.

To explore the main window

See “Starting Norton

Internet Security”

on page 17.

Start Norton Internet Security.

On the top of the main window, click the link that you want to explore. Your options are:

Settings

Performance

Feedback

Account

Support

Lets you view Computer Settings, Network Settings, Web Settings, and General Settings.

Lets you view and monitor your system activity.

Lets you submit feedback about your experience with your Norton product.

Lets you manage all of your Norton product information from one location.

Lets you view Norton Help Center, Get Support, Tutorials, New Version Check, User License Agreement, Subscription Status and About Norton Internet Security information.

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Exploring the main window

In the center of the window, click the option that you want to explore. Your options are:

21Getting started

Scan Now

LiveUpdate

Advanced

Lets you run a Computer Scan, a Reputation Scan, or Scan Facebook Wall.

Lets you update the latest definitions updates and program updates for Norton Internet Security.

Lets you see all the Norton Internet Security features.

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Getting started

Responding to System Status indicators

On the bottom of the mainwindow, click the option you want to explore. Your options are:

Activity Map

Norton Management

Norton Mobile Security

Online Family

Safe Web

Online Backup

These options may not be available with some versions of Norton Internet Security. In such case, you may not be able to access this option.

Lets you access the world map with hotspots of cybercrimes and the latest threats.

Lets you manage your Norton products on all of your devices from one location.

Lets you download Norton Mobile Security to your Android device.

Lets you set up Norton Online Family so that you can monitor your child’s activities on the Internet.

Lets you check the safety of a Web site or perform a Safe Web search.

Lets you set up a Norton Online Backup account or access your online backup status.

Responding to System Status indicators

Norton InternetSecurity displays the overall protection status of your computer as System Status at the top of the main window. When the System Status needs attention or is at risk, you can take appropriate action to improve the System Status. Your computer protection is based on the programs that are installed

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Monitoring the protection status of a feature

on your computer. To improve your protection status, ensure that your installed programs are up to date.

The System Status indicator displays the following statuses:

23Getting started

Secure

Attention

At Risk

You can respond to the System Status indicators directly from the main window.

To respond to System Status indicators from the main window

In the bottom section of the Norton Internet Security main window, click Fix Now.

Follow the on-screen instructions.

Indicates that your computer and activities are protected from threats, risks, and damage.

Indicates that your computer and activities require attention.

Take appropriate action to improve your protection status.

Indicates that your computer and activities are at risk.

Take immediate action to improve your protection status.

Monitoring the protection status of a feature

The Norton Internet Security main window acts as a security management interface. You can access the main features and monitor the performance of your computer from the main window.

At times, you may want to turn off any option for a particular purpose. But by doing so, the status of your

Page 24

Getting started

Monitoring the protection status of a feature

system changesto Attentionor AtRisk. In suchcases, you can ignore the protection status of a particular feature to maintain a healthy overall system status. For example, you want to turnoff Browser Protection for a limited period, and you still want the system status to be Secure. In this case, you can ignore the protection statusof BrowserProtection and then,turn off the option. When you ignore the protection status of a feature, it does not affect the overall System Status.

You can also monitor the protection status of the feature that has been ignored at any time.

You canignore or monitorthe protection status of only selected featuresthat are availablein themain window.

The features are:

1 Antivirus

1 Antispyware

1 SONAR Protection

1 Smart Firewall

1 Intrusion Prevention

1 Email Protection

1 Browser Protection

1 Safe Surfing

To monitor the protection status of a feature

In the Norton Internet Security main window,click Advanced.

In the window that appears, move your mouse pointer over the feature name.

In the pop-upthat appears, do oneof the following:

1 To ignore the protection status of the feature

that affects your computer’s overall health evaluation, click Ignore.

1 To monitor the protection status of the feature

that has been ignored, click Monitor.

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For more information

The product documentation helps you use Norton Internet Security. You can find the information that you need on your computer and on the Symantec Web site.

Accessing Help

Help isavailable throughout your Norton product.Help provides links to information that assists you with the specific tasks that you want to complete. The online Help provides a guide to all of the product features.

To access Help

At the top of the main window, click Support.

In the drop-down menu, click Help.

To print a Help topic

In the Help window, click the Printer icon.

Click OK.

Accessing the Symantec Web site

You can access the Symantec Web site from your product or from a browser.

To access the Symantec Web site in your browser

Open your Web browser.

Go to the following URL: www.symantec.com

For more information

25Getting started

Page 26

Getting started

For more information

Page 27

Responding to emergencies

This chapter includes the following topics:

1 Using the Norton Bootable Recovery Tool

1 Downloading the Norton Bootable Recovery Tool

Wizard

Using the Norton Bootable Recovery Tool

If the installation of yourNorton product fails, you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installation. If your computer is infected and you are not able to start your Windows operating system, you can use Norton Bootable Recovery Tool to remove threats and recover your computer.

Norton Bootable Recovery Tool is available on the product CD that you purchased. You can use the product CD as a recovery media.

To use Norton Bootable Recovery Tool, you must use

the product key of the Norton product that you purchased. Ifyou usea trial version of NortonInternet Security, you need to create a Norton Account to receive aproduct key touse Norton Bootable Recovery Tool.

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Responding to emergencies

Downloading the Norton Bootable Recovery Tool Wizard

To use the Norton Bootable Recovery Tool

Insert the recovery media and start your computer from the recovery media. The recovery media can be a Norton Bootable Recovery Tool CD, DVD, USB key, or the product CD.

Read the Norton License Agreement, type your product key, and then click I Agree. If youuse a non-QWERTY keyboard, usethe Virtual Keyboard option to enter your product key.

In the Norton Bootable Recovery Tool window, click Norton Advanced Recovery Scan.

Click Start Scan.

After the scan is complete, remove the recovery media from the drive or USB port, and restart your computer.

Downloading the Norton Bootable Recovery Tool Wizard

If your attempt to install a Norton product fails, you can download the Norton Bootable Recovery Tool Wizard. This easy-to-use wizard helps you create Norton Bootable Recovery Tool on a CD, DVD, or USB key. You can use Norton Bootable Recovery Tool to scan your computer and remove any security threats that prevent successful installation.

It is recommended that you download and install Norton Bootable Recovery Tool Wizard on a computer that does not have any security threats and create Norton Bootable Recovery Tool. If you create Norton Bootable RecoveryTool on an infected computer,there is a chance that the recovery CD, DVD, or USB key might get infected.

Page 29

Downloading the Norton Bootable Recovery Tool Wizard

To use Norton Bootable Recovery Tool, you must use

You can download Norton Bootable Recovery Tool Wizard in one of the following ways:

1 From the Start menu.

1 From the Norton Support Web site.

To download the Norton Bootable Recovery Tool Wizard from the Start menu

On the Windows taskbar, do one of the following:

1 In WindowsXP, click Start >Programs > Norton

Internet Security > Norton Recovery Tools.

1 In Windows Vista or Windows 7, click Start >

All Programs > Norton Internet Security > Norton Recovery Tools.

Follow the on-screen instructions.

To download the Norton Bootable Recovery Tool Wizard from the Internet

Open your Web browser, and go to the following URL: http://www.norton.com/recoverytool

Follow the on-screen instructions.

To download the Norton Bootable Recovery Tool Wizard from Norton Internet Security

In the Norton Internet Security main window,click Scan Now.

In theComputer Scan pane, do oneof the following:

1 Click Quick Scan.

1 Click Full System Scan.

At the bottom of the scan window, next to If you think there are still risks, click click here.

29Responding to emergencies

Page 30

Responding to emergencies

Downloading the Norton Bootable Recovery Tool Wizard

In the Norton Rescue Tools Web page, click Download Norton Bootable Recovery Tool.

Follow the on-screen instructions.

Page 31

Service and Support Solutions

About Support

If you have purchased Norton Internet Security, you can access Support from the product.

Support offerings may vary based on the language or

product.

Accessing Norton Autofix

This feature is available for Norton 360, Norton Internet Security, Norton AntiVirus.

Norton Autofix offers the tools that automatically diagnose and resolve common issues. You can also search for solutions or gain easy access to support by phone, as well as support by chat and email.

Availability of support varies by region. Regular

telephone andInternet connection fees apply incertain countries. For full support details, please visit:

www.symantec.com/globalsupport

To access Norton Autofix

In the main product window, click Support.

In the drop-down list, click Get Support.

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Service and Support Solutions

About Self Help

Contact Support

The Symantec Web site contains answers to the most common customer questions. From our Web site you can:

1 Find helpwith your subscription, download, product

activation, or other nontechnical issues.

1 Search our Support Resources for help with

technical issues, such as installing, configuring, or troubleshooting errors with your Norton products.

1 Find information about the latestvirus threats and

removal tools.

You can access the Symantec support Web site at:

www.symantec.com/globalsupport

Select your country to get access to Customer Service, Technical support, and Help against Spyware and Viruses.

In addition to using our Self Help options, you can contact a support representative by chat, email, or phone.

Availability of support varies by region. Regular telephone andInternet connection fees apply incertain countries. For full support details, please visit:

www.symantec.com/globalsupport

Page 33

Support policy

Following is an overview of our support offerings:

33Service and Support Solutions

Chat

Phone

Chat in real time with a support representative.

For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem. Chat support is free, with the exception of our Virus and Spyware Solution service.

Submit your question on our Web site and receive a response by email.

Email support has a slower response time when compared to chat or phone. Email support is free.

Speak to a support representative in real time.

To contact a support representative, please visit the Symantec support Web site at the following URL:

www.symantec.com/globalsupport

The online support option is displayed first, followed by the contact options where you can select the type of support you prefer.

Support policy

Symantec recommendsthat you have the latestversion of the product, as it contains new and enhanced features for better protection against security threats. In case of older versions, complimentary support is offered for a minimum of 2 years. However, technical

Page 34

Service and Support Solutions

About keeping your subscription current

information on these products may still be available through thesupport Web site at thefollowing address:

www.symantec.com/globalsupport

Symantec reserves the right to change its support policies at any time without notice. You can view the latest version of the support policy at the following URL:

www.symantec.com/supportpolicy

About keeping your subscription current

Subscription periodlengths vary by Symantec product. To maintain uninterrupted protection, you must keep your subscription up to date. If you do not renew your subscription, you cannot obtain updates of any kind and the software no longer functions.

When you run LiveUpdate near the end of your subscription period,you are prompted to subscribe for a nominal charge. Follow the on-screen instructions to renew your subscription.

When you renew your subscription, the definition updates and new product features are available throughout the subscription period. Please note that features may be added, modified, or removed during this period.

Worldwide service and support

Worldwide service and support solutions vary by country. To contact one of our Support offices, please go to the following Web site and select your language.

www.symantec.com/globalsupport

Page 35

ClubNorton

35Service and Support Solutions

ClubNorton is your one-stop resource center for Internet security. As a Norton customer, Symantec wants to make your experience with your computer safe, enjoyable, and productive. Whether youuse your computer to manage your personal finances, shop online, or share your latest digital photos with friends and family, ClubNortonmakes your experience a good one. Ourgoal is toconsistently provide the proper tools and information to keep you up to date.

For more information, go to the following URL and select your country or region in the Select Your Country/Region drop-down menu:

www.clubnorton.com

The ClubNortonWeb page includes a regularlyupdated article library, a glossary, the Norton Forums, and the Norton Update Center.You can also find the following useful links in the Web page:

1 Symantec Security Check

1 Subscription Troubleshooter

1 Home & Home Office Security

1 Product Manuals

1 Product Updates

1 Product Reviews

1 Order Status

1 Returns

1 Rebates

Page 36

Service and Support Solutions

ClubNorton

Page 37

Index

About

Norton Internet Security 11

activation

alerts 18 problems 19 procedure 18 troubleshooting 19

installing product from 15

ClubNorton

security tips 35

computer

protection status 23

Help

accessing 25 printing 25

installation

from CD 14 from downloaded file 14 instructions 14 problems 15, 27–28

main window

Advanced 21 Computer 21 features 20 Help & Support 20 Internet 21 Leave Feedback 20 Norton Account 20 options 20 Support 20

newsletter 35 Norton Bootable Recovery Tool

using 27

Norton Bootable Recovery Tool

Wizard

downloading 28

Norton Internet Security

activating 18 icon 18 main window 20 starting 17

Scans

Norton Bootable Recovery

Tool 27

Page 38

Index38

security status indicator

viewing 23 Self Help 32 subscription

maintaining 34 Support

contact 32

Norton Autofix 31

Phone 32

Self Help 31

worldwide service 34 Support policy 33 Symantec Web site 25

accessing fromyour browser 25 System Status indicators

responding 22

Technical Support

for NortonInternet Security 25

from Symantec 25

Page 39

Page 40

Quick Installation

Norton Internet Security includes protection updates and new product features as available throughout this renewable service period. With this service you receive the right to use this product on one computer or on the specified number of computers during the service period, which begins upon initial installation. This renewable service includes protection updates and new product features as available throughout the service period, subject to acceptance of the Symantec License Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet.

Installing Norton Internet Security

You can install Norton Internet Security from a CD or from a file that you download.

To install Norton Internet Security

1 Do one of the following:

– If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton Internet Security.

In Windows 7, click Launch Norton Install and then click Install Norton Internet Security.

– If you downloaded your copy of Norton Internet Security, double-click the

file that you downloaded.

2 In the Norton Internet Security installation page, enter the Product Key.

3 Click the Install Options link, review the options, and then click OK.

4 Click the User License Agreement link, and read the agreement.

5 After you have read the agreement, click Agree & Install.

Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection. They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantec provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information, please click one of the following links:

Antivirus | Antispam | Spyware Protection | Online Backup

Copyright © 2011 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

PN: 21034807