Symantec 20043811 - Norton Internet Security 2010, Norton Internet Security 2010 User Manual

User Guide

See back cover for Quick
Installation.

We protect more people from more online threats than anyone in the
world.

Care for our Environment, ‘It's the right thing to do’.

Symantec has removed the cover from this manual to reduce the Environmental Footprint of our
products.

Norton Internet Security™ User Guide

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.

Documentation version 17.0

Copyright © 2009 Symantec Corporation. All rights reserved.

Symantec, theSymantec Logo,Norton, Ghost,GoBack, LiveUpdate,
Norton AntiSpam, Norton AntiVirus, Norton Internet Security,
Norton 360,and NortonSystemWorks aretrademarks or registered
trademarks ofSymantec Corporation or its affiliates in the U.S. and
other countries. Windows is a trademark of Microsoft Corporation.
Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.
Other names may be trademarks of their respective owners.

Symantec, theSymantec Logo,Norton, the Norton Logo, and Norton
Online Backupare trademarks or registered trademarks of Symantec
Corporation or its affiliates in the U.S. and other countries.
Microsoft, Windows, and Windows Vista are trademarks or
registered trademarksof MicrosoftCorporation. Mozillaand Firefox
are registered trademarks of Mozilla Foundation. Safari is a
trademark of Apple Inc., registered in the U.S. and other countries.
Other names may be trademarks of their respective owners.

The productdescribed inthis documentis distributedunder licenses
restricting itsuse, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any
form byany meanswithout priorwritten authorization of Symantec
Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED,EXCEPT TO THEEXTENT
THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS
DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation
350 Ellis Street,
Mountain View, CA 94043

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License Agreement

Norton Internet Security™

IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFIC PTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN; OR SYMANTEC LIMITED,IF YOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THE INDIVIDUAL, THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACTBETWEEN YOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKING THE SEAL, CLICKING
THE “I AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL” OR “NO” BUTTON OR
OTHERWISE INDICATE REFUSAL, MAKE
NO FURTHER USEOF THE SOFTWARE,AND
CONTACT YOUR VENDOR OR SYMANTEC
CUSTOMER SERVICE, USINGTHE CONTACT
DETAILS IN SECTION 10 OF THIS LICENSE
AGREEMENT, FOR INFORMATIONON HOW
TO OBTAIN A REFUND OFTHE MONEY YOU
PAID FOR THE SOFTWARE (LESSSHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERE SHIPPING,HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURING THE SIXTY (60)DAY PERIOD
FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including any accompanying
features and services) and documentation
(including any product packaging) (the

“Documentation”), that accompanies this
License Agreement (collectively the
“Software”) is the property of Symantec or
its licensors, and is protected by copyright
law. Although Symantec continues to own
the Software, after Your acceptance of this
License Agreement You will have certain
rights to use the Software during the Service
Period. The “Service Period” shall begin on
the date of Your initial installation of the
Software, regardless of the number of copies
that You are permitted to use in accordance
with Section 1.A of this License Agreement,
and shall last for the period of time set forth
in the Documentation or the applicable
transaction documentation from the
authorized distributoror resellerfrom which
You obtained the Software. The Software
may automatically deactivate and become
non-operational at the end of the Service
Period, andYou will not be entitled to receive
any feature or content updates to the
Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Periodwill beavailable in accordance
with Symantec’s support policy posted at

http://www.symantec.com/
techsupp/support_policy.html.

This License Agreement governs any
releases, revisions,updates orenhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 9, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.

During the Service Period, You
may:

A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributoror resellerfrom which
You obtained the Software, You may use the
Software in accordance with such
specifications;

B. makeone copyof theSoftware for back-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;

C. use the Software on a network, provided
that Youhave alicensed copyof the Software
for each computer that can access the
Software over that network;

D. permanently transfer all of Your rights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only a transfer of the rights
to use all such copies of the Software would
be valid; and

E. use the Software in accordance with any
additional permitted uses which may be set
forth below.

You may not, nor may you permit
any other person to:

A. sublicense,rent or lease any portion of the
Software;

B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or

D. usethe Software in any manner that is not
permitted pursuant to this License
Agreement.

2. Software Feature and Content
Updates:

A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion,makes suchfeatures available
with the Software during Your Service
Period. Symantec continually strives to
improve the usability and performanceof its
products and services. In order to optimize
the SoftwareSymantec may,at its discretion

and without notice, add, modify or remove
features from the Software at any time.

B. Certain Software uses content that is
updated fromtime to time, including but not
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updatedURL lists;some firewallsoftware
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.

3. Product Installation; Required
Activation:

A. During the installation process, the
Software may uninstall or disable other
security products,or features thereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.

B. There may be technological measures in
this Software that are designed to prevent
unlicensed orillegal use of the Software. You
agree thatSymantec may use these measures
to protectSymantec againstsoftware piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique product key accompanying the
Software and computer configuration in the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to

function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using theinformation providedby Symantec
during activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:

Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.

Portable executable files that are identified
as potentialmalware, including information
on the actions taken by such files at the time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function.The collectedfiles could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function maybe deactivatedafter installation
by following the instructions in the
Documentation for applicable products.

The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. Youmay change the account name
at anytime afterinstallation ofthe Software
(recommended).

Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation of the Software wassuccessfully

completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folder encountered by the Software at
the time of installation or error. The status
information iscollected bySymantec forthe
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. This information
will not be correlated with any personally
identifiable information.

Information contained in email messages
that you send through the Software to
Symantec to report as spamor as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology. Symantecwill notcorrelate these
files with any other personally identifiable
information.

The IPaddress ofthe computeron whichthe
Software isinstalled, as well as other general,
statistical information used for license
administration, product analysis, and for
improving product functionality. This
information will not be correlated with any
personally identifiable information.

The collected information as set out above
is necessary for the purpose of optimizing
the functionalityof Symantec’sproducts and
may be transferred to the Symantec group
in the United States or other countries that
may haveless protectivedata protectionlaws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information,if transferred,receives
an adequate level of protection.

Symantec may disclose the collected
information if asked to do so by a law
enforcement officialas requiredor permitted
by law or in response to a subpoena or other
legal process.In orderto promoteawareness,
detection andprevention ofInternet security
risks, Symantec may share certain
information withresearch organizationsand
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,

You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze suchinformation forthese purposes.

5. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling, and any applicable taxes
except in certain states and countries where
shipping, handlingand taxesare refundable)
at any time during the sixty (60) day period
following the date of purchase.

6. Limited Warranty:

Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software will meet Your requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE AND INLIEU OF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TOSTATE AND COUNTRYTO
COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION

OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIALPURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT, OR
SIMILAR DAMAGES, INCLUDINGANY LOST
PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IFSYMANTECHAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.

8. U.S. Government Restricted
Rights:

The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Softwareor Commercial Computer
Software Documentation”,as applicable,and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.

9. Export Regulation:

You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the UnitedStates, specificallythe U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for

which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-exportto Cuba,North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES, DRONES,OR SPACE LAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.

10. General:

This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes allprior orcontemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, orsimilar communications
between the parties. Notwithstanding the
foregoing, nothingin thisLicense Agreement
will diminishany rightsYou mayhave under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentationor bya written document
that has been signed by both You and
Symantec. Should You have any questions
concerning thisLicense Agreement,or ifYou
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at
www.symantec.com.

CPS / S 3.0 / USE

Additional Terms and Conditions:

In additon to the terms and conditions set
forth above, the following terms and
conditions will also apply to Your use of the
Software:

Technical Support:

In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement as the “Technical Support”). Any
such Technical Support shall be provided in
Symantec’s sole discretion without any
guarantee orwarranty of any kind. It is solely
Your responsibility to complete a backup of
all Yourexisting data,software andprograms
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.

CPS / S 1.1 / NAV-NIS

Chapter 1 Overview .. . .... . ... . ... . ... . ... . ... . ... . ... . ... . .... . . 11

About Norton Internet Security ... . ... . ... . .... . .. 11

What is new in Norton Internet

Security ... . ... . ... . ... . ... . ... . .... . ... . ... . ... . .. 12

Chapter 2 Installation ... . ... . ... . .... . ... . ... . ... . ... . ... . ... . . 15

Before you begin .... . ... . ... . ... . ... . ... . ... . ... . ... . . 15

Installing Norton Internet Security . . ... . ... . ... . 16

If the opening panel does not appear . ... . ... . ... . 16

Chapter 3 Getting started ... . ... . ... . ... . ... . .... . ... . ... . ... . . 17

Starting Norton Internet Security . ... . ... . ... . ... 17

Activating your product ... . ... . ... . ... . ... . ... . ... . . 18

Exploring the main window ... . ... . ... . ... . .... . ... 20

Viewing the protection status of your

computer .... . ... . ... . ... . ... . ... . ... . ... . ... . .... 22

About the security status indicator . ... . ... . ... . .. 22

For more information .. . ... . ... . ... . .... . ... . ... . ... 23

Chapter 4 Responding to emergencies .... . ... . .... . ... . .. 27

Using the Norton Bootable Recovery Tool

if you cannot install the

product . ... . ... . ... . ... . ... . ... . ... . .... . ... . ... . . 27

Downloading the NortonBootable Recovery

Tool .. . ... . ... . ... . ... . ... . ... . ... . .... . ... . ... . ... 28

Service and Support Solutions ..... . ... . ... . ... . ... . ... . ... . .... . ... . . 29

Index . ... . ... . ... . ... . .... . ... . ... . ... . ... . ... . ... . ... . ... . .... . ... . ... . ... . ... . 35

Contents

Quick Installation . . .... . ... . ... . ... . ... . ... . ... . ... . ... . .... . ... . ... . ... . .. 38

Contents10

This chapter includes the following topics:

1 About Norton Internet Security

1 What is new in Norton Internet Security

About Norton Internet Security

Norton Internet Security delivers fast and light online
threat protection. It guards your PC, network, online
activities, and your identity with innovative detection
technologies optimized to combat today’s aggressive,
rapid-fire attacks. Norton Internet Security makes
online shopping, banking, and browsing safer and more
convenient than ever.

The improved Norton Protection System features
multilayered security technologies. They work together
to provide the comprehensive protection that detects
and removes threats before they can harm your PC.
The Norton Protection System stops online identity
theft, viruses, hackers, bots, spyware, Trojan horses,
and more without slowing you down or getting in your
way

1

Overview

What is new in Norton Internet Security

This version of Norton Internet Security offers the
following new features:

Features the multilayered
technologies that work together
to proactively block attacks and
detect and remove threats
traditional virus scanning alone
can’t stop.

Improved Norton
Protection System

Analyzes downloaded files and
applications and lets you know
if they can be trusted to be safe
before you install and run them

Norton Download Insight

Guards vulnerabilities in your
operating system, applications,
browsers, and browser plug-ins
to prevent threats from sneaking
in.

Improved Vulnerability
Protection

Uses Symantec’s global security
intelligence network to provide
real-time protection from the
newest threats.

Norton Insight Network

Uses our exclusive, completely
re-engineered SONAR
technology to detect suspicious
behavior on your PC and
proactively stop the threats that
competing antivirus solutions
can’t catch.

Real-Time SONAR 2
(Symantec Online Network
for Advanced Response)

Overview

What is new in Norton Internet Security

12

Tells you what Norton Internet
Security has done in the past
month so you can stay actively
aware of how it’s protecting you
and your PC.

Monthly Report

Uses extensive online
intelligence systems to
proactively protect your PC
without slowing it down. It
provides clear and useful
information about downloads,
threats, and files.

Improved Norton Insight

Reports tell you what actions
threats have taken and where
they came from so you can avoid
future attacks.

Norton Threat Insight

Reports tell you where files and
applications came from, if
they’re trusted before you use
them, and how the files and
applications might impact your
PC’s performance.

Norton File Insight

Adds the additional protection
when you search, shop, and surf
the Web to stop Internet threats
before they can infect your PC.

1 Identifies unsafe and

dangerous Web sites right in
your search results.

1 Analyzes downloaded files

and applications and lets you
know if they can be trusted
to be safe before you install
and run them.

Improved Norton Safe
Web

13Overview

What is new in Norton Internet Security

Uses the same technology that
many large businesses rely on to
effectively block unwanted,
dangerous, and fraudulent
emails.

Professional-strength
antispam protection

Overview

What is new in Norton Internet Security

14

This chapter includes the following topics:

1 Before you begin

1 Installing Norton Internet Security

1 If the opening panel does not appear

Before you begin

Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.

Norton Internet Security contains an antivirus
program. If you have other antivirus programs that
are installed on your computer, an uninstall panel may
appear to help you remove them. Symantec strongly
recommends that you remove the other antivirus
programs. Follow the instructions on the uninstall
panel.

Norton Internet Security contains a firewall program.
If you have other firewall programs that are installed
on your computer, Symantec strongly recommends
that you remove them to prevent installation errors.

For more information, see the user documentation that
came with the firewall program.

w

During the installation, if a firewall message appears,
click Yes to use the Norton Internet Security firewall.

2

Installation

Installing Norton Internet Security

You can install Norton Internet Security from a CD or
from a file that you download.

To install Norton Internet Security

1

Do one of the following:

1 If you install from a CD, insert the CD into the

drive. In the opening panel, click Install Norton
Internet Security.

1 If you downloaded your copy of Norton Internet

Security, double-click the file that you
downloaded.

2

In the Norton Internet Security installation page,
enter the Product Key if prompted.

3

Click the Install Options link, review the options,
and then click OK.

4

Click the User License Agreement link, and read
the agreement.

5

After you have read the agreement, click AGREE &
INSTALL.

If the opening panel does not appear

Sometimes a computer's optical drive does not
automatically run a CD.

To start the installation from the product CD

1

On your desktop, double-click My Computer.

2

In the MyComputer window, double-click the icon
for your optical drive.

3

In the list of files, double-click Start.exe.

Installation

Installing Norton Internet Security

16

This chapter includes the following topics:

1 Starting Norton Internet Security

1 Activating your product

1 Exploring the main window

1 Viewing the protection status of your computer

1 About the security status indicator

1 For more information

Starting Norton Internet Security

See “Responding to

security status
indicators”

on page 22.

Norton Internet Security protects any computer on
which it is installed. You do not have to start the
program to be protected.

At any time, you can start Norton Internet Security to
adjust the settings or perform preventive maintenance.
All of the program features can be accessed from the
main window.

3

Getting started

To start Norton Internet Security

4

Do one of the following:

1 In the Windows notification area, double-click

the Norton Internet Security icon.

1 On the Windows taskbar, On the Start menu,

click All Programs > Norton Internet Security
> Norton Internet Security.

Activating your product

If you did not activate your product during installation,
you receive an activation-needed alert regularly until
you activate the product.

Product activation reduces software piracy and ensures
that you use authentic Symantec software. Activation
provides you specified period of subscription to your
Norton product. You can also renew your subscription
after the end of your subscription period.

w

You must activate your product within the time period
that the alert specifies, or your product stops working.

You can activate your product directly from the
activation-needed alert. Or, you can use the Activate
Now option in the main window. Activation should
take only a few minutes.

During activation, the Norton Account window
appears. You can create your Norton Account and
register your product. You can also view details, such
as your Product Key, your registration date, and recent
updates to the product. If you skip the NortonAccount
window, the product is activated, but the Product Key
is not saved in the Norton Account. You can print the
Product Key to reinstall your product in the future.

Getting started

Activating your product

18

To activate your product from the alert

1

In the alert, do one of the following:

1 If you purchased a subscription version of a

retail product, select Activate Now.

1 If the product came installed on your computer,

select Renew Now.

You can also activate or renew the subscription of
your product from any non-admin user account.

2

Click OK.

3

Follow the on-screen instructions to activate or
renew your product.

4

In the window that appears, click Done.

To activate your product from the main window

1

In the Norton Internet Security main window, do
one of the following:

1 If you purchased a subscription version of a

retail product, click Activate Now.

1 If the product came installed on your computer,

click Express Renewal.

You can also activate or renew the subscription of
your product from any non-admin user account.

2

Follow the on-screen instructions to activate or
subscribe your product.

3

In the window that appears, click Done.

About problems during activation

If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.

A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log on to your

19Getting started

Activating your product

parental control software or to the Internet through
your ISP as an administrator to change your
configuration.

Exploring the main window

When you start Norton Internet Security, the main
window opens. The main window provides access to
all Norton Internet Security features, options, Help,
and Support.

To explore the main window

1

See “Starting Norton

Internet Security”

on page 17.

Start Norton Internet Security.

2

On the top of the main window, click the link that
you want to explore. Your options are:

Lets you submit feedback about your
experience with your Norton product

Leave Feedback

Lets you manage all of your Norton
product information from one
location

Norton Account

Lets you view Norton Help Center,
Norton One Click Support , Tutorials,
Check for New Version, Subscription
Status, and About Norton Internet
Security information

Help & Support

Getting started

Exploring the main window

20

3

On the left sideof themain window, clickthe option
that you want to explore. Your options are:

Lets you view the security
status of your computer

Security status Indicator

Lets you view and monitor
all Norton-specific
background tasks that
Norton Internet Security
runs during idle time

Norton Tasks

Lets you monitor the
overall system CPU usage
and the Norton-specific
CPU usage

CPU usage

Lets you view and monitor
your system activity

Performance

Lets you SmartScan the
files on your computer

Application Ratings

4

In the center of the window, click Settings in the
category pane that you want to explore. Your
options are:

Helps you secure the data on your
computer from viruses and other
threats

Computer

Helps you secure your system from
threats over the network

Network

Helps you manage your identities and
provides additional security while you
surf the Web or perform online
transactions

Web

21Getting started

Exploring the main window

Viewing the protection status of your
computer

The Norton Internet Security main window acts as a
security management interface. You can access the
main features and monitor the performance of your
computer from the main window.

As you use your computer, the product monitors how
well your computer and activities are protected from
threats, risks, and damage.

w

The product displays theprotection statusfor selected
items only.

To view the protection status of your computer

See “Starting Norton

Internet Security”

on page 17.

1

In the Norton Internet Security main window, move
your mouse over the information icon next to an
item.

2

Optionally, do any of the following:

1 To ignore the status of an item that affects your

system's overall health evaluation,click Ignore.

1 To monitor a security item that has been ignored,

click Monitor.

About the security status indicator

The Security Status Indicator summarizes your current
protection levels for different activities such as
emailing and Web browsing. It estimates ageneral level
of protection based on the security programs that are
installed on your computer. The Security Status
Indicator appears on the left side of the main window.

Responding to security status indicators

When your system encounters a threat or a risk, the
product displays the security status in the Norton
Internet Security main window. When a status
indicator displays a status, you can take appropriate

Getting started

Viewing the protection status of your computer

22

action to improve your protection status. Your
protection is based on the programs that are installed
on your computer. To improve your protection status,
ensure that your installed programs are up to date.

The status indicator displays the following statuses:

Indicates that your computer and
activities are protected from
threats, risks, and damage

Secure

Indicates that your computer and
activities require attention

Take appropriate action to improve
your protection status.

Attention

Indicates that your computer and
activities are at risk

Take immediate action to improve
your protection status.

At Risk

You can respond to the status indicators directly from
the main window.

To respond to status indicators from the main window

1

In the Norton Internet Security main window, click
Fix Now.

2

Follow the on-screen instructions.

For more information

The product documentation helps you use Norton
Internet Security. You can find the information that
you need on your computer and on the Symantec Web
site.

23Getting started

For more information

Accessing Help

Help is available throughout your Symantec product.
Help provides links to information that assists you with
the specific tasks that you want to complete. The online
Help provides a guide to all of the product features.

To access Help

1

At the top of the main window, click Help &
Support.

2

In the drop-down menu, click Help.

3

In the Help window, in the left pane, click a tab.
Your options are:

Displays Help by topicContents

Lists all keywords for the Help topics
in alphabetical order

Index

Opens a search box in which you can
type a word or a phrase

Search

To print a Help topic

1

In the Help window, click the Contents tab.

2

In the Contents list, select the topic that you want
to print, and then click Print.

3

Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.

4

Click OK.

Accessing the user guide PDF

You can find the Norton Internet Security User Guide
on the CD in PDF format. You must have Adobe®
Reader® installed on your computer to read the PDF.

Getting started

For more information

24

w

If you purchased this product as a download, the PDF
and Adobe Readerare not included. You must download
the PDF from the Symantec Web site and AdobeReader
from the Adobe Web site.

To install Adobe Reader from the CD

1

Insert the CD into the optical drive.

2

In the window that appears, click Browse CD.

3

In the CD window, double-click the Manual folder.

4

Double-click the Adobe program file.

5

Follow the on-screen instructions.

After you install the Adobe Reader, you can read the
PDF from the CD.

To read the user guide PDF from the CD

1

Insert the CD into the optical drive.

2

In the window that appears, click Browse CD.

3

In the CD window, double-click the Manual folder.

4

Double-click the PDF.

You can also copy the user guide to your computer and
read it from there.

To read the user guide that you copied to your computer

1

Go to the location into which you copied the PDF.

2

Double-click the PDF.

Accessing the Symantec Web site

You can access the Symantec Web site from your
product or from a browser.

To access the Symantec Web site in your browser

1

Open your Web browser.

2

Go to the following URL:
www.symantec.com

25Getting started

For more information

Getting started

For more information

26

This chapter includes the following topics:

1 Using the Norton Bootable Recovery Tool if you

cannot install the product

1 Downloading the Norton Bootable Recovery Tool

Using the Norton Bootable Recovery Tool
if you cannot install the product

If the installationof yourproduct fails, you can use the
Norton Bootable Recovery Tool on your product disc.
The Norton Bootable Recovery Tool helps you to check
your computer for the risks that can prevent successful
installation.

To use the Norton Bootable Recovery Tool if you cannot
install the product

1

Insert your product disc into the drive.

2

Exit all programs, and restart your computer.

3

When you see the message Press any key to boot
the computer from CD or DVD, press Enter.

4

In the Norton Bootable Recovery Tool window,
select your language, and then click OK.

5

Type your Norton Product Key, and then click I
Agree to accept the License Agreement.

6

Click Start Scan.

4

Responding to
emergencies

7

After the scan is completed, remove the disc from
the drive and restart your computer.

Downloading the Norton Bootable Recovery
Tool

If the installation of your product fails, you can
download the Norton Bootable Recovery Tool. The
Norton Bootable Recovery Tool helps you to check your
computer for the risks that can prevent successful
installation.

Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.

To download the Norton Bootable Recovery Tool

1

Go to the following URL:
http://www.norton.com/recoverytool

2

Follow the on-screen instructions.

Responding to emergencies

Downloading the Norton Bootable Recovery Tool

28

About Support

If you have Norton SystemWorks, Norton 360, Norton
Internet Security, or Norton AntiVirus, you can access
Support through the product after it is installed.

See the section "One Click Support" for more details.

For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section:

1 Self Help

1 Contact Support

w

Support offerings may vary based on the language or
product.

One Click Support

This feature is available for Norton 360, Norton
Internet Security, and Norton AntiVirus. If your
product isn’t installed, you can use the Self Help or
Contact Support options.

One Click Support lets you access support from within
your product and offers the tools that automatically
diagnose and resolve common issues. You can also
search for solutions or gain easy access to support by
phone, as well as free support by chat and email. To
access One Click Support, click Help and Support on
the product interface.

Service and
Support
Solutions

Self Help

The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:

1 Find help withyour subscription, download, product

activation, or other nontechnical issues.

1 Search our knowledge base for help with technical

issues, such as installing, configuring, or
troubleshooting errors withyour Symantec product.

1 Find information about the latest virus threats and

removal tools.

You can access the Symantec support Web site at:

www.symantec.com/globalsupport

Contact Support

In addition to using our Self Help options, you can also
contact a support representative by chat, email, or
phone.

w

Support offerings may vary based on the language or
product.

Following is an overview of our support offerings:

Chat in real time with a support
representative.

For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve the problem for you. Chat
support is free, with the exception
of our Virus and Spyware Solution
service.

Chat

Service and Support Solutions

Self Help

30

Submit your question on our Web
site and receive a response by
email.

Email support has a slower
response time when compared to
chat or phone. Email support is
free.

Email

Speak to a support representative
in real time.

Phone

To contact a support representative, please visit the
Symantec support Web site at the following URL:

www.symantec.com/globalsupport

The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.

Support policy

When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
products may still be available through the support
Web site at the following address:

www.symantec.com/globalsupport

Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:

www.symantec.com/supportpolicy

31Service and Support Solutions

Support policy

About keeping your subscription current

Subscription period lengths vary by Symantec product.
To maintain uninterrupted protection, you must keep
your subscription up to date. If you do not renew your
subscription, you cannot obtain updates of any kind
and the software no longer functions.

When you run LiveUpdate near the end of your
subscription period, you are prompted to subscribe for
a nominal charge. Follow the instructions onthe screen
to renew.

When you renew your subscription, the definition
updates and new product features are available
throughout the subscription period. Please note that
features may be added, modified, or removed during
this period.

Worldwide service and support

Support solutions vary by country. For the Symantec
and International Partner locations that are outside of
the United States, contact one of the support offices
available in the list. You can also go to the following
Web site and select your language:

http://www.symantec.com/globalsupport

For each region, please check the Web site for the
appropriate phone number.

Contact informationRegion

1 Symantec Corporation

555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/norton/support/index.jsp

North America

Service and Support Solutions

About keeping your subscription current

32

Contact informationRegion

1 Symantec Australia

Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/norton/support/index.jsp

Australia and New
Zealand

1 Symantec Ltd Consumer Services & Support

PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/norton/support/index.jsp

Europe, Middle
East, and Africa

1 Symantec Brasil

Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil

1 Portuguese language support:

http://www.symantec.com/pt/br/norton/support/index.jsp

1 Spanish language support:

http://www.symantec.com/es/mx/norton/support/index.jsp

Latin America

ClubSymantec

Join ClubSymantec and sign up for your free monthly
newsletter to receive the latest security articles, tips,
and promotions!

For more information, go to the following URL and
select your country in the drop-down menu:

www.clubsymantec.com

33Service and Support Solutions

ClubSymantec

Service and Support Solutions

ClubSymantec

34

A

About

Norton Internet Security 11

activation

alerts 18
problems 19
procedure 18
troubleshooting 19

Adobe Reader

installing 24
using to view PDF 24

C

CD

installing product from 16

Club Symantec

security tips 33

computer

protection status 22

H

Help

accessing 24
printing 24

I

installation

from CD 16
from downloaded file 16

installation (continued)

instructions 16
problems 16, 27–28

M

main window 21

Computer 21
features 20
Help & Support 20
Identity 21
Internet 21
Leave Feedback 20
Network 21
Norton Account 20
options 20
Security Status 21
Support 20

N

newsletter 33
Norton Bootable Recovery Tool

downloading 28
using 27

Norton Internet Security

activating 18
icon 18
main window 20
starting 17

Index

O

One Click Support 29

S

Scans

Norton Bootable Recovery

Tool 27

Security Status indicator

protection levels 22

security status indicator

responding 22

viewing 22
Self Help 30
subscription

maintaining 32
Support

contact 30

phone 30

Self Help 29
support

worldwide service 32
Support policy 31
Symantec Web site 25

accessing from yourbrowser 25

T

Technical Support

for Norton Internet Security 25

from Symantec 25

U

user guide PDF

on CD 24

opening 24

Index36

Quick Installation

Norton Internet Security includes protection updates and new product features
as available throughout this renewable service period. With this service you
receive the right to use this product on one computer or on the specified number
of computers during the service period, which begins upon initial installation.
This renewable service includes protection updates and new product features
as available throughout the service period, subject to acceptance of the Symantec
License Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and
ensure that you are connected to the Internet.

Installing Norton Internet Security

You can install Norton Internet Security from a CD or from a file that you
download.

To install Norton Internet Security

1 Do one of the following:

– If you install from a CD, insert the CD into the drive. In the opening panel,

click Install Norton Internet Security.

– If you downloaded your copy of Norton Internet Security, double-click the

file that you downloaded.

2 In the Norton Internet Security installation page, enter the Product Key.

3 Click the Install Options link, review the options, and then click OK.

4 Click the User License Agreement link, and read the agreement.

5 After you have read the agreement, click AGREE & INSTALL.

Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.
They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantec
provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,
please click one of the following links:

Antivirus | Antispam | Spyware Protection | Online Backup

Copyright © 2009 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered
trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be trademarks of their
respective owners.

PN: 20045380