Symantec 11022527 User Manual
6.0
Product Manual
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Norton 360™ Product Manual
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.
Documentation version 6.0
Copyright © 2011 Symantec Corporation. All rights reserved.
Symantec, theSymantec Logo,LiveUpdate, Norton360, andNorton
are trademarks orregistered trademarks ofSymantec Corporation
or its affiliates in the U.S. and other countries. Portions of this
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Contents
Chapter 1 Getting Started . . . .. . . .. . . . .. . . .. . . .. . . ... . . .. . . .. . . .. 7
About Norton 360 . .. . . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . .. . 7
Activation protects you . . .. . . .. . . . .. . . .. . . .. . . . .. . . . 20
About your Norton Account . .. . . .. . . .. . . ... . . .. . . .. 24
About Norton Community Watch .. . .. . . . .. . . .. . . . 32
About Norton Bootable Recovery
Tool .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . 34
About updating Norton 360 ... . . .. . . ... . . .. . . .. . . . 38
About Network Proxy Settings .. .. . . . .. . . .. . . .. . . . 48
About Norton 360 status . .. . . .. . . ... . . .. . . .. . . .. . . . . 52
Chapter 2 Monitoring your system's
performance .. .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . 59
About System Insight .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. 59
Chapter 3 Maintaining total protection .. . . .. . . ... . . .. . . . 103
About total protection . . . .. . . .. . . .. . . . .. . . .. . . .. . . . 103
About keeping your computer secure .. . . .. . . .. . 104
About solving connection problems .. . .. . . .. . . . 106
About responding to emergencies . .. . . .. . . . .. . . . 106
About monitoring protection
features .. ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . .. . . 108
About viewing details of system
vulnerabilities .. . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . 144
Chapter 4 Scanning your computer . . . .. . . .. . . .. . . . .. . . .. . 149
About the Norton 360 scans . . . . .. . . .. . . .. . . . .. . . . 149
About Computer Scan . . .. . . .. . . . .. . . .. . . .. . . ... . . .. 152
Contents4
About Insight Network scan .. . .. . . .. . . .. . . ... . . .. 168
About Reputation Scan .. . . .. . . .. . . . .. . . .. . . .. . . ... 170
About Scan Facebook Wall . .. . . .. . . . .. . . .. . . .. . . .. 182
About SONAR Protection .. . . .. . . . .. . . .. . . .. . . . .. . . 185
About scanning Office documents ... . . .. . . ... . . . 189
About Silent Mode .. .. . . . .. . . .. . . .. . . ... . . .. . . .. . . .. 191
About boot time protection .... . . .. . . .. . . . .. . . .. . . 204
Running a scan at the command
prompt .. . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . .. . . .. . . . 205
Chapter 5 Responding to security issues . .. . ... . . .. . . .. . 209
What to do if a security risk is found . .. . . . .. . . . 209
Chapter 6 Understanding alerts and
messages . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . .. 219
About Norton 360 alerts and
messages ... . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . . 219
About managing messages and
alerts ... . . .. . . . .. . . .. . . .. . . ... . . .. . . .. . . ... . . .. . . 219
Types of risks .. . .. . . .. . . . .. . . .. . . .. . . . .. . . .. . . .. . . ... 221
Types of threats . .. . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . ... 222
Types of viruses . .. . .. . . . .. . . .. . . .. . . . .. . . .. . . .. . . ... 223
Chapter 7 Doing routine tasks . .. . . .. . . .. . . ... . . .. . . .. . . .. . . 225
Turning on or turning off automatic
tasks . .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . . 225
About custom task . .. . . .. . . .. . . . .. . . .. . . .. . . ... . . .. . 226
About scheduling automatic tasks . .. . . .. . . .. . . . 228
About scheduling backups .. . . .. . . .. . . . .. . . .. . . .. . 230
Specifying Idle Time Out duration . . ... . . .. . . .. . 231
Chapter 8 Keeping secure on the Internet . . . . .. . . .. . . .. 233
About the Smart Firewall .. .. . . . .. . . .. . . .. . . ... . . . 233
About Intrusion Prevention . .. . . .. . . . .. . . .. . . .. . . 260
About Download Insight .. . . .. . . .. . . . .. . . .. . . .. . . .. 269
About Norton AntiSpam . . . . .. . . .. . . .. . . . .. . . .. . . .. 279
About configuring POP3 and SMTP
ports . .. . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. 294
About Metered Broadband Mode . .. . ... . . .. . . .. . 296
Chapter 9 Securing your sensitive data . .. . . .. . . .. . . ... . . 301
About securing your sensitive data . .. . . .. . . .. . . 301
Chapter 10 Protecting your home network . . ... . . .. . . .. . . 375
About the Network Security Map . .. . . . .. . . .. . . .. 375
Chapter 11 Keeping your PC tuned up .. .. . . . .. . . .. . . .. . . .. 401
About PC Tuneup . . .. . . .. . . . .. . . .. . . .. . . . .. . . .. . . .. . 401
About disk and file fragmentation .. .. . . .. . . .. . . 402
Optimizing your permanent disks
manually .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. 402
About using optimization efficiently . .. . . .. . . . . 403
About cleaning up disk clutter . . ... . . .. . . .. . . .. . . 404
Running a scan to clean up disk
clutter . .. . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . .. . . 405
Running Registry Cleanup .. .. . . .. . . .. . . ... . . .. . . . 406
Running Diagnostic Report .. . .. . . ... . . .. . . .. . . .. . 406
About Startup Manager ... . . .. . . .. . . . .. . . .. . . .. . . .. 407
Chapter 12 Protecting your media and data .... . . .. . . .. . 411
About Norton Backup and Restore . . . .. . . .. . . ... 411
About backups . .. . . . .. . . .. . . .. . . . .. . . .. . . .. . . ... . . .. . 412
About backup preparation . . . . .. . . .. . . .. . . . .. . . .. . 413
About backup set . . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . 417
Backing up your files . .. . . .. . . .. . . . .. . . .. . . .. . . ... . . 446
Restoring files .... . . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. 447
About Norton Backup Drive . .. . . .. . . .. . . .. . . . .. . . 456
About solutions to the backup
problems . . . .. . . .. . . . .. . . .. . . .. . . ... . . .. . . .. . . .. . 460
About online backup considerations . .. . . .. . . .. . 464
Turning off or turning on backup . .. . . .. . . .. . . .. 469
Turning off or turning on backup setting
options .. . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . 471
5Contents
Chapter 13 Customizing settings ... . . .. . . .. . . ... . . .. . . .. . . .. 475
About Norton 360 Settings ... . . .. . . ... . . .. . . .. . . .. 475
Customizing Norton 360 Settings .. . . ... . . .. . . .. 480
Turning on or turning off Quick Controls
services ... . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . ... . . . 481
Contents6
About Antivirus settings . . . .. . . .. . . .. . . . .. . . .. . . .. 482
About Firewall settings .. . .. . . .. . . .. . . . .. . . .. . . .. . . 506
About Norton AntiSpam settings . .. . . .. . . ... . . .. 515
About My Network settings . . .. . . .. . . ... . . .. . . .. . . 519
About backup settings . . . ... . . .. . . .. . . .. . . . .. . . .. . . 521
About Identity Protection settings ... . . .. . . .. . . . 524
About Task Scheduling settings . .. . . .. . . ... . . .. . 528
About Administrative Settings . . . .. . . .. . . .. . . ... . 532
Chapter 14 Finding additional solutions .. .. . . . .. . . .. . . .. . 553
Finding the version number of your
product .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . 553
Finding the End-User License
Agreement .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . 554
About upgrading your product . .. . . .. . . ... . . .. . . . 554
About Norton Autofix . .. . . .. . . .. . . . .. . . .. . . .. . . ... . 557
Staying informed about protection
issues . .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . 559
About Support . .. . . .. . . .. . . . .. . . .. . . .. . . ... . . .. . . .. . . 560
Uninstalling Norton 360 . .. . . .. . . .. . . ... . . .. . . .. . . 566
Index . .. . ... . . .. . . .. . . .. . . . .. . . .. . . .. . . . .. . . .. . . .. . . ... . . .. . . .. . . .. . . . .. . . .. . . . 569
Getting Started
This chapter includes the following topics:
1 About Norton 360
1 Activation protects you
1 About your Norton Account
1 About Norton Community Watch
1 About Norton Bootable Recovery Tool
1 About updating Norton 360
1 About Network Proxy Settings
1 About Norton 360 status
1
About Norton 360
Norton 360 offers proven performance and delivers
today’s fastand light all-in-onesolution to protect your
PC and all your online activities. It protects against
viruses, worms, hackers, and botnet. With a single
subscription, you can protect up to three PCs. It
safeguards against online identity theft, protects
important files, and keeps your PC tuned and running
at peak performance.
Norton 360 is completely automated and easy to use.
It works quietly in the background to maintain your
overall system integrity with minimal effect on PC
Getting Started
8
About Norton 360
performance. By offering an unmatched combination
of performance and protection, Norton 360 helps you
get themost out of your PCand your online experience.
About Norton 360 main window
The Norton 360 main window acts as a security
management interface. You can access the main
features and monitor the performance of your
computer from the main window.
As you use your computer, Norton 360 monitors how
well your computer and activities are protected from
threats, risks, and damage. Norton 360 displays the
protection statusof your computer in themain window.
Depending on the security status of your computer, at
the top left of the Norton 360 main window, Norton
360 shows your System Status as Secure, Attention,
or At Risk. If your system status is marked as
Attention or At Risk, at the bottom of the main
window, clickFix Now to resolve allthe security threats
on your computer.
The options that are available in the main window
summarize the most essential security and the
productivity issues that challenge users. They are:
PC Security
Identity
Backup
Includes all virus, spyware,
firewall, and other security
features.
Includes the protection
against phishing and
fraudulent Web sites.
Includes the automatic and
the customizable backups
and restore capability.
About Norton 360
9Getting Started
PC Tuneup
Includes the performance
tuning features, such as
cleaning up unwanted files
and performing Registry
Cleanup .
Depending on the security status of the different
components of your computer, the status areas of the
four protection categories are marked as Protected,
Attention, or At Risk.
When the System Status or protection categories
statuses are marked as At Risk or Attention, at the
bottom of the main window, click Fix Now to resolve
all the security threats on your computer.
Norton 360 also provides you easy links at the top of
the main window to themost frequent tasks.They are:
Tasks
Settings
Lets you access the Tasks
window to run general tasks,
backup tasks, and PC Tuneup
tasks.
Lets you access the Settings
window to configure settings
such as Firewall, Antispam,
and Backup.
Getting Started
10
About Norton 360
Performance
Feedback
Account
Support
Lets you open the
Performance window in
Norton 360.
The Performance window
chronicles all installs,
downloads, optimizations,
detections, alerts, and
instances of Quick Scan that
occurred on your computer
since installing Norton 360.
The window also displays a
detailed graphical
representation of the CPU
and memory usage by your
Norton product.
Lets you give feedback about
the Norton product that you
use.
Lets you access the My
Account window to manage
your Norton Account.
Lets you access support
options, product upgrade
options, subscription status,
and product version number.
You can also access the
online Help from the Support
drop-down menu. Help
provides links to information
that assists you with the
specific tasks that you want
to complete. The online Help
guides you to configure all of
the product features.
The bottom section of the Norton 360 main window
provides you up-to-date virus and threat information.
About Norton 360
When your system status is At Risk or Attention, this
section automaticallyprovides youthe FixNow option
to fix all the issues at once.
11Getting Started
Getting Started
12
About Norton 360
The bottom section of the Norton 360 main window
helps you do the following:
Activity Map
About Norton 360
Lets you access the world
map with hotspots of
cybercrimes and the latest
threats.
The Activity Map shows the
top cities in the world where
most of the cybercrime
activities occur. These cities
are represented as yellow
dots on the map. You can
click a continent in the world
map to view its cities with the
highest number of threats.
The details on the Activity
Map are updated from a
Symantec server on a regular
basis. Your computer must be
connected to the Internet to
receive the activity map
updates.
You can view the date and
time that the Activity Map
was last updated. You can
also use the Map Details link
to get a brief idea of the
Activity Map.
When you click Map Details,
the Activity Map shows a
series of latest viruses and
threats that your product
protects your computer from.
You can use the info link next
to each item to view its
details in an overlay window.
You can also use the View
Details link in the overlay
window to know more about
the threat in a Symantec Web
page.
13Getting Started
Getting Started
14
About Norton 360
Manage
Mobile
Lets you access Norton
Management.
Norton Management lets you
manage your Norton products
installed on all of your
devices from one location. To
sign up or to log into Norton
Management, click the
Manage icon at the bottom
of the main window. You can
use your existing Norton
Account login information to
access Norton Management.
The Norton Management
agent should be installed on
each device that you want to
add to Norton Management.
Norton Management
w
may not be available in some
versions of Norton 360.
Lets you download the
Norton Mobile Security for
Android.
Norton Mobile Security helps
protect your mobile devices
against loss, theft, viruses,
and other mobile threats. You
can use Norton Mobile
Security on all your devices
that use the Android
operating system.
Norton Mobile Security
w
may not be available in some
versions of Norton 360.
Online Family
About Norton 360
15Getting Started
Getting Started
16
About Norton 360
Lets you monitor your child’s
activities on the Internet.
Norton Online Family
w
may not be available with
some versions of Norton 360.
In such case, you may not be
able to access Norton Online
Family options.
When you click Online Family
icon on the main window, the
bottom section of the Norton
360 main window displays
Norton Online Family sign in
options. Norton Online Family
provides you advanced
controls to monitor your
child's online activities.
You can use the link on the
bottom section of the Norton
360 main window to set up
your account with Norton
Online Family.
Symantec recommends that
you use your Norton Account
login credentials to sign in to
Norton Online Family. If you
register your product with
your Norton Account, your
Norton Account email
address is auto-filled in the
email address text box.
After you set up your
account, you can sign in to
your account on the bottom
section of the Norton 360
main window and view your
child’s Internet activities. The
bottom section of the Norton
360 main window shows
details such as your child’s
About Norton 360
latest search terms, and the
latest alerts. After you sign
in, you can use the Get
Details option in the bottom
section of the Norton 360
main window to view more
details on the Norton Online
Family Web site.
17Getting Started
Getting Started
18
About Norton 360
Safe Web
About Norton 360
Lets you check the safety of
a Web site.
You can also perform a safe
search.
This option may not be
w
available with some versions
of Norton 360. In such case,
you may not be able to access
this option.
When you click Safe Web icon
on the main window, the
bottom section of the Norton
360 main window displays
Norton Safe Web options.
You can use the Check Site
option in the bottom section
of the Norton 360 main
window to analyze the
security levels of any Web
site that you want to visit.
When you type a Web site
address in the text box and
click Check Site, it shows the
Symantec’s ratings for the
Web site.
You can use the Safe Search
option in the bottom section
of the Norton 360 main
window to search for
information on the Internet.
The Norton Safe Search uses
Ask.com to generate the
search results. Norton Safe
Search provides a site safety
status and a Norton rating for
each of the search results
generated.
You can also use the View
recent Norton Safe Web
19Getting Started
Getting Started
20
Activation protects you
Your activation status or subscription status appears
at the bottom of the main window. You can use the
Activate Now option to activate or subscribe your
Norton product.
Activation protects you
Product activation protects users from pirated or
counterfeit software. It protects you by limiting the
use of a product to those users who have acquired the
product legitimately. Product activation requires a
product keyfor each installation of aproduct. You must
activate the product within a limited time period after
you install it.
If youare connected tothe Internet, product activation
takes place automatically when you start the product
for the first time after installation. After activation,
the Norton Account window appears. You can create
your Norton Account and register your product.
If you are not connected to the Internet, you can click
Try Later in the Activation not complete window to
start your product. The Activation window reappears
every time you start your product until you activate
your product. If you choosenot to activate at thattime,
you receive an alert that reminds you to activate the
product. Youcan also activateyour product by clicking
the Trial Period Status link in the Norton 360 main
window.
activity option in the bottom
section of the Norton 360
main window to view the
recent Norton Safe Web
statistics on malicious sites
and URLs. You can also view
the list of new malicious
URLs.
If you do not activate the product within the time
w
period that the alert specifies, the product stops
working. You can activate it after the time period has
elapsed, but you are not protected until you activate
the product.
Activating Norton 360
To use all of the features in Norton 360, you must first
activate your product. Product activation reduces
software piracy and ensures that you have authentic
Symantec software. You can renew your subscription
after the end of your subscription period.
If youare connected tothe Internet, product activation
takes place automatically when you start the product
for the first time after installation. During activation,
the Norton Account window appears. You can create
your Norton Account and register your product. You
can also view details, such as your Product Key and
recent updates to the product. If you skip the Norton
Account window, the product is activated, but the
Product Key is not saved in the Norton Account. You
can print the Product Key for the future, if you need
to reinstall your product.
If youdid not activateyour product during installation,
Norton 360 prompts for activation each time you start
the product. Also, you receive an activation alert
regularly until you activate the product.
You mustactivate your product within the time period
w
that the alert specifies, oryour product stopsworking.
You can activate your product directly from the
activation alert. You can also activate your product
from the Trial Period Status link in the main window
or from the My Account window. In some cases, you
might need to enter your Product Key to activate your
product. You canactivate or renew the subscription of
your productfrom any non-admin user accountas well.
Activation should take only a few minutes.
Activation protects you
21Getting Started
Getting Started
22
Activation protects you
To activate Norton 360, your computer must be
connected to the Internet. If you use a proxy server to
connect to the Internet, you must configure the proxy
settings. To configure proxy settings, goto the Norton
360 main window, and then click Settings >
Administrative Settings > Network Proxy Settings >
Configure.
To activate Norton 360 from the alert
1
In the alert, click Activate Now or Renew Now.
2
Click OK.
3
Follow the on-screen instructions.
4
In the window that appears, click Done.
To activate your Norton 360 from the My Account
window
1
In the Norton 360 main window, click Account.
2
In the My Account window, click Activate Norton
360 or Renew Subscription.
The Renew Subscription option is available if you
have already activated your product.
3
Follow the on-screen instructions.
4
In the window that appears, click Done.
To activate your product from the main window
1
In the Norton 360 main window, do one of the
following:
1 If you purchased a subscription version of a
retail product, click Activate Now.
1 If the productcame installed on your computer,
click Activate Online Now.
1 If you want to renew the subscription of your
product, click Renew.
2
Follow the on-screen instructions to activate or
subscribe your product.
Where to find your product key
The productkey is aunique keythat helps youto install
and activate the Symantec product on your computer.
Activation protects you
The productkey isa 25-characteralphanumeric string
that is shown in five groups of five characters each,
separated by hyphens. The location ofthe product key
varies depending on how you acquired the product.
The locations of the product key are as follows:
23Getting Started
If you purchased a retail copy
of the product on CD
If you purchased the product
on DVD
If you downloaded the
product from the Symantec
Store
If your computer came with
the product already installed
If you received a product key
card
The product key is either on
a sticker on the CD sleeve or
on an insert in the product
package.
The product key is on the
DVD package.
The product key is stored on
your computer as part of the
download process and is
included in the confirmation
email from the Symantec
Store.
The product key is provided
as part of the activation
process. Be sure to save your
product key by creating or
signing in to your Norton
Account, or by printing the
key. You may need the
product key if you ever want
to reinstall your product.
The product key is printed on
the card along with
instructions on how to use it.
Be sure to save your product
key by creating or signing in
to your Norton Account. You
need the product key if you
ever want to reinstall the
product.
Getting Started
24
About your Norton Account
If you are still unable to
locate your product key, you
can recover it using Norton
Account
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log in to your
parental control software or to the Internet through
your ISP as an administrator to change your
configuration.
If you use a proxy server to connect to the Internet,
you must configure the proxy settings. To configure
the proxy settings, go to theNorton 360 mainwindow,
and then click Settings > Administrative Settings >
Network Proxy Settings > Configure.
To recover or access your
product key log on to
https://account.norton.com.
If you are not registered,
register for Norton Account.
You can find the product key
on the Products tab in the
Norton Account page.
About your Norton Account
When you create a Norton Account, you can manage
all of your Norton products inone place. Youcan store
your product keys in your Norton Account and also
buy additionalproduct keys. Youcan alsoregister your
product with the Norton Account. It takes only a few
About your Norton Account
moments to create your Norton Account. You must be
connected to the Internet to create a Norton Account.
After you create a Norton Account, you can access and
manage your account information and product
information from anywhere. It helps to reinstall your
products and download the latest version of the
products. If you install your producton more thanone
PC, you can use the same Norton Account. To access
your Norton Account, go to the following URL:
https://account.norton.com
You cancreate a Norton Account inthe following ways:
1 During activation
You can create your Norton Account and register
your product from the Norton Account window
that appears when you activate the product. You
must provide your account information in the
Norton Account window that appears.
1 Any time after activation
You can create a Norton Account from the Access
Norton Account link available in the My Account
window.
25Getting Started
Getting Started
26
About your Norton Account
After you log in to your Norton Account, you can
manage your product information with the following
options:
Products
Order History
Saves the information for all of
the Norton products that you
own.
The Products tab provides you
the information about the
Norton products that you own
and the expiration date. You can
click the arrow icon against a
product for more information
such as product key and the
registration date. You can also
buy a new product key to protect
additional computers. You can
use the Update option to check
and download the latest product
version using Norton Update
Center.
Contains order information of
the Norton products you bought
from Norton online store.
About your Norton Account
27Getting Started
Profile
Saves your account information
and your billing details.
The Profile options are:
1 Account Information
You can update your Norton
Account information and
your shipping address on the
Account Information tab.
After you update, click
Update to save the changes.
1 Billing Information
You can save your credit card
information and your billing
address on the Billing
Information tab. It makes it
easier for saving online
orders. After you update,
click Update to save the
changes.
1 Change Password
You can change your current
Norton Account password on
the Change Password tab.
You can use the icons at the bottom of your Norton
Account Web page to access and use the following:
Norton Online Family
Norton Online Family
monitors and manages your
child's Internet activities and
computer usage.
Getting Started
28
About your Norton Account
Norton Online Backup
Norton Safe Web
Norton.com
Norton Update Center
Norton Online Backup
provides a secure and
easy-to-use online backup
solution that safeguards your
important data against
system crash, accidental
deleting, virus infection, and
other disasters.
Norton Safe Web checks the
safety of a Web site and lets
you perform a safe Web
search.
The Symantec Web site
provides more information
about the various products of
Symantec, the latest updates
on Internet security, and
various support options.
Norton Update Center checks
and lets you download the
latest version of your Norton
product.
If you forget your Norton Account password, you can
get a temporary password by clicking the Forgotyour
password link in the Norton Account sign-in Web
page. Youneed to provide your emailaddress. You need
to use the same email address that you provided when
you created your Norton Account. Symantec sends a
temporary password to your email address. You can
use the temporary password for a limited time period.
You must reset your password after you log in to your
Norton Account.
Creating a Norton Account
Your Norton Account stores the product key and the
billing information of your product. You can also
register your product with the Norton Account.
In addition, Norton Account helps you to do the
following:
1 Access the product key and other product
information when you need it.
1 Reinstall your Norton product.
1 Buy additionalproduct keys for your homeor office.
1 Check and download the latest version of the
product by using Norton Update Center.
1 Save online orders and update billing information.
1 Manage your online backup.
Your computer must be connected to the Internet to
create a Norton Account. If you use a proxy server to
connect to the Internet, you must configure the proxy
settings. To configure the proxy settings, go to the
Norton 360 main window, and then click Settings >
Administrative Settings > Network Proxy Settings >
Configure.
You can also create a Norton Account when you
activate your product. When you create your Norton
Account fromthe product, your product getsregistered
in your account. If you have an existing Norton
Account, you can provide the same email address in
the NortonAccount window in yourproduct. Thisway,
you can register your current product and add it to the
list of Norton products in your existing Norton
Account. Ifyou upgrade your registered product to the
latest available version, your product remains
registered to the same Norton Account. In this case,
you cancontinue using thesame NortonAccount login
credentials.
Symantec products that are older than the 2006
w
product year do not appear in your Norton Account.
About your Norton Account
29Getting Started
Getting Started
30
About your Norton Account
To create a Norton Account from the Norton Account
Web page
1
In the Norton 360 main window, click Account.
2
In the My Account window, click Access Norton
Account.
3
In theNorton Account Web page that appears, click
Sign up now.
4
In the Norton Account Sign Up Web page, provide
the details about your account information, and
then click Sign Up.
To create a Norton Account and register your product
after activation
1
In the Norton 360 main window, click Account.
2
In the My Account window, click Access Norton
Account.
3
In theComplete Your Activation window, type your
email address, and then click Next.
4
In theCreate your Norton Account window, provide
your account details, and then click Next.
Your productinformation gets saved in yourNorton
Account only after you log in to your Norton
Account.
5
In the window that appears, click Done.
To log in to your Norton Account and access your
product information,visit https://account.norton.com.
Accessing your Norton Account
The product key for each Norton product is
conveniently storedin your Norton Account. Afteryou
have created your Norton Account successfully, you
can access your account from anywhere in the world.
You can log in to your Norton Account any time by
visiting the following URL:
https://account.norton.com
You can easily find and update your account, product,
and billing information from your Norton Account.
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