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User Guide
PN: 10748234
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Norton™ Confidential For Macintosh®
Documentation version 1.0
Copyright © 2006 Symantec Corporation. All rights reserved.
The Licensed Software and Documentation are deemed to be commercial
computer software as defined in FAR 12.212 and subject to restricted
rights as defined in FAR Section 52.227-19 "Commercial Computer
Software - Restricted Rights" and DFARS 227.7202, “Rights in
Commercial Computer Software or Commercial Computer Software
Documentation”, as applicable, and any successor regulations. Any use,
modification, reproduction release, performance, display or disclosure
of the Licensed Software and Documentation by the U.S. Government
shall be solely in accordance with the terms of this Agreement.
Symantec, the Symantec Logo, Norton, LiveUpdate, and Norton
Confidential are trademarks or registered trademarks of Symantec
Corporation or its affiliates in the U.S. and other countries. Macintosh,
Mac, Mac OS, the Mac logo, and Panther are registered trademarks, and
Tiger is a trademark of Apple Computer, Inc. Firefox is a registered
trademark of Mozilla Corporation. Other names may be trademarks of
their respective owners.
The product described in this document is distributed under licenses
restricting its use, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any form
by any means without prior written authorization of Symantec
Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR
IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,
ARE DI SCLAIM ED, EXCE PT TO THE EXTENT THAT SUC H DISCLAIMERS
ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH THE FURN ISHING P ERFORMANCE,
OR USE OF TH IS DOC UMENTATION. THE INFORMATION CONTAINED
IN TH IS DOC UMENTATION IS SUBJECT TO CHANGE WITHOUT NOTIC E.
Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014 USA
http://www.symantec.com
Printed in the United States of America.
10 9 8 7 6 5 4 3 2 1
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Symantec Software License Agreement
Norton™ Confidential For Macintosh®
IMPORTANT: PLEASE READ THE TE RMS AND
CONDITIONS OF THIS LICENSE AGREEMENT
(“LIC ENSE AG REEM ENT”) CAREF ULLY BEFORE
USING THE SOFTWARE. SYMANTEC
CORPORATION AND/OR ITS SUBSIDIARIES
(“SYMANTEC”) IS WILLING TO LICENSE THE
SOFTWARE TO YOU AS THE INDIVIDUAL, THE
COMPANY, OR THE LEGAL ENTITY THAT WILL
BE UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON THE
CONDITION THAT YOU ACCEPT ALL OF THE
TERMS OF THIS LICENSE AGREEMENT. THIS
IS A LEGAL AND ENFORCEABLE CONTRACT
BETWEEN YOU AND SYMANTEC. BY OPENING
THIS PACKAGE, BREAKING THE SEAL,
CLICKING THE “ACCEPT” OR “YES” BUTTON
OR OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS AND
CON DITIONS OF THIS LICENSE AGREE MENT.
IF YOU DO NOT AGRE E TO THE SE TERMS AND
CONDITIONS, CLICK THE “I DO NOT ACCEPT”
OR “NO” BUTTON OR OTHERWISE INDICATE
REFUSAL, MAKE NO FURTHER USE OF THE
SOFTWARE, AND CONTACT SYMANTEC
CUSTOMER SERVICE FOR INFORMATION ON
HOW TO OBTAIN A REFUND OF THE MONEY
YOU PAID FOR THE SOFTWARE (LESS
SHIPPIN G, HANDLIN G, AND ANY APPLICABLE
TAXES EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERE SHIPPING, HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY TIME
DURING THE SIXTY (60) DAY PERIOD
FOLLOWING THE DATE OF PURCHASE.
1. License
The software and documentation, including any
product packaging (“Documentation”), that
accompanies this License Agreement
(collectively the “Software”) is the property of
Symantec or its licensors, and is protected by
copyright law. While Symantec continues to
own the Software, You will have certain rights
to use the Software after Your acceptance of this
License Agreement. This License Agreement
governs any releases, revisions, or
enhancements to the Software, that Symantec
may furnish to You. Your rights and obligations
with respect to the use of this Software are as
follows.
You may:
A. use one copy of the Software on a single
computer. If a greater number of copies and/or
number of computers is specified within the
Documentation or the applicable transaction
documentation from the authorized distributor
or reseller from which you obtained the
Software, you may use the Software in
accordance with such specifications;
B. make one copy of the Software for archival
purposes, or copy the Software onto the hard
disk of Your computer and retain the original
for archival purposes;
C. use the Software on a network, provided that
You have a licensed copy of the Software for
each computer that can access the Software over
that network;
D. transfer the Software on a permanent basis
to another person or entity, provided that You
retain no copies of the Software and the
transferee agrees to the terms of this license;
and
E. use the Software in accordance with any
additional permitted uses set forth below.
You may not:
A. sublicense, rent or lease any portion of the
Software;
B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to discover
the source code of the Software or create
derivative works from the Software;
C. use the Software as part of a facility
management, timesharing, service provider or
service bureau arrangement; or
D. use the Software in any manner that is not
permitted pursuant to this license.
2. Content Updates:
Certain Software utilize content that is updated
from time to time, including but not limited to
the following Software: antivirus and crimeware
software utilize updated virus definitions;
antispam software utilize updated antispam
rules; content filtering and antiphishing
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software utilize updated URL lists; some firewall
software utilize updated firewall rules;
vulnerability assessment products utilize
updated vulnerability data and web site
authentication software utilize updated lists of
authenticated web pages; these updates are
collectively referred to as “Content Updates” (or
alternatively referred to as “Protection Updates”
or “Security Updates” at times). You shall have
the right to obtain Content Updates for any
period for which You have purchased a
subscription for Content Updates for the
Software (including any subscription included
with your original purchase of the Software),
except for those Content Updates that Symantec
elects to make available by separate paid
subscription, or for any period for which You
have otherwise separately acquired the right to
obtain Content Updates. Symantec reserves the
right to designate specified Content Updates as
requiring purchase of a separate subscription
at any time and without notice to You; provided,
however, that if You purchase a subscription
that includes particular Content Updates on the
date of purchase, You will not have to pay an
additional fee to continue receiving such
Content Updates through the term of such
subscription even if Symantec designates such
Content Updates as requiring separate purchase.
This License Agreement does not otherwise
permit You to obtain and use Content Updates.
3. Product Installation; Required
Activation:
A. During the installation process, the Software
may uninstall or disable other security products,
or features thereof, if such products or features
are incompatible with the Software or for
purposes of improving the overall functionality
of the Software.
B. There may be technological measures in this
Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install and
uninstall the Software on a computer to not more
than a finite number of times for a finite number
of computers. This License Agreement and the
Software containing enforcement technology
require activation as further set forth in the
Documentation. The Software will only operate
for a finite period of time prior to Software
activation by You. During activation, You may
be required to provide Your unique product key
accompanying the Software and computer
configuration in the form of an alphanumeric
code over the Internet to verify the authenticity
of the Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted by
the Software, the Software will cease to function
until activation is complete; at which time the
Software functionality will be restored. In the
event that You are not able to activate the
Software over the Internet, or through any other
method specified during the activation process,
You may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.
4. Privacy; Data Protection:
From time to time, the Software will collect
certain information from the computer on which
it is installed, which may include:
•Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the Software
was successfully completed and is collected by
Symantec for the purpose of evaluating and
improving Symantec’s product installation
success rate. This information will not be
correlated with any personally identifiable
information.
•Information on potential security risks as well
as URLs of websites visited that the Software
deems potentially fraudulent. This information
is collected by Symantec for the purpose of
evaluating and improving the ability of
Symantec’s products to detect malicious
behavior, potentially fraudulent websites and
other Internet security risks. This information
will not be correlated with any personally
identifiable information.
•Portable executable files that are identified as
malware. These files are submitted to Symantec
using the Software’s automatic submission
function. The collected files could contain
personally identifiable information that has been
obtained by the malware without your
permission. Files of this type are being collected
by Symantec only for the purpose of improving
the ability of Symantec’s products to detect
malicious behavior. Symantec will not correlate
these files with any personally identifiable
information. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.
•The name given during initial setup to the
computer on which the Software is being
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installed. If collected, the name will be used by
Symantec as an account name for such
computer under which you may elect to receive
additional services and/or under which you may
use certain features of the Software. You may
change the account name at any time after
installation of the Software (recommended).
•Other information used for purposes of
analyzing and improving the functionality of
Symantec’s products. This information will not
be correlated with any personally identifiable
information.
Symantec may disclose the collected information
if asked to do so by a law enforcement official
as required or permitted by law or in response
to a subpoena or other legal process. In order to
promote awareness, detection and prevention
of Internet security risks, Symantec may share
certain information with research organizations
and other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software, you
acknowledge and agree that Symantec may
collect, transmit, store, disclose and analyze
such information for these purposes.
5. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy of
the Software and are not completely satisfied
with it for any reason, please contact Symantec
Customer Service for a refund of the money You
paid for the Software (less shipping, handling,
and any applicable taxes except in certain states
and countries where shipping, handling and
taxes are refundable) at any time during the
sixty (60) day period following the date of
purchase.
6. Limited Warranty:
Symantec warrants that the media on which the
Software is distributed will be free from defects
for a period of sixty (60) days from the date of
delivery of the Software to You. Your sole
remedy in the event of a breach of this warranty
will be that Symantec will, at its option, replace
any defective media returned to Symantec
within the warranty period or refund the money
You paid for the Software. Symantec does not
warrant that the Software will meet Your
requirements or that operation of the Software
will be uninterrupted or that the Software will
be error-free.
TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE ABOVE WARRANTY
IS EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, WHETHER EXPRESS OR
IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND
NONINFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS. YOU MAY
HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE AND COUNTRY TO COUNTRY.
7. Disclaimer of Damages:
SOME STATES AND COUNTRIES, INCLUDING
MEMBER COUNTRIES OF THE EUROPEAN
ECONOMIC AREA, DO NOT ALLOW THE
LIMITATION OR EXC LUSION OF LIABILITY FOR
INCID ENTAL OR CO NSEQUENTIAL DAMAGES,
SO THE BELOW LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW AND REGARDLESS OF
WHETHER ANY REMEDY SET FORTH HE REIN
FAILS OF ITS ESSENTIAL PURPOSE, IN NO
EVENT WILL SYMANTEC OR ITS LICENSORS
BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR SIMILAR
DAMAGES, INCLUDING ANY LOST PROFITS
OR LOST DATA ARISING OUT OF THE USE OR
INABILITY TO USE THE SOFTWARE EVEN IF
SYMANTEC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE FOR THE SOFTWARE. The
disclaimers and limitations set forth above will
apply regardless of whether You accept the
Software.
8. U.S. Government Restricted
Rights:
The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial Computer
Software - Restricted Rights" and DFARS
227.7202, “Rights in Commercial Computer
Software or Commercial Computer Software
Documentation”, as applicable, and any
successor regulations. Any use, modification,
reproduction release, performance, display or
disclosure of the Software by the U.S.
Government shall be solely in accordance with
the terms of this License Agreement.
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9. Export Regulation:
You acknowledge that Symantec products and
controlled technology may be subject to the
export and import control laws of the United
States and any country where the product or
controlled technology is manufactured or
received. By using Symantec products and
controlled technology You agree that You will
not violate any such laws. You agree not to
export any Symantec product or controlled
technology to any prohibited country, entity, or
person for which an export license or other
governmental approval is required. Obtaining
necessary licenses and approvals is solely Your
obligation. You agree that You will not export
or sell any Symantec product or controlled
technology for use in connection with chemical,
biological, or nuclear weapons, or missiles
capable of delivering such weapons.
10. General:
If You are located in North America or Latin
America, this License Agreement will be
governed by the laws of the State of California,
United States of America. Otherwise, this
License Agreement will be governed by the laws
of England and Wales. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting or
additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights You may have under
existing consumer protection legislation or other
applicable laws in Your jurisdiction that may
not be waived by contract. This License
Agreement shall terminate upon Your breach
of any term contained herein and You shall
cease use of and destroy all copies of the
Software. The disclaimers of warranties and
damages and limitations on liability shall
survive termination. The Software is delivered
Ex Works California, U.S.A. or Dublin, Ireland
respectively (ICC INCOTERMS 2000). This
License Agreement may only be modified by
the Documentation or by a written document
that has been signed by both You and Symantec.
Should You have any questions concerning this
License Agreement, or if You desire to contact
Symantec for any reason, please write to: (i)
Symantec Customer Service, 555 International
Way, Springfield, OR 97477, U.S.A., (ii)
Symantec Consumer Support, PO Box 5689,
Dublin 15, Ireland, or (iii) Symantec Customer
Service, 1 Julius Ave, North Ryde, NSW 2113,
Australia.
Page 7
Chapter 1 Installation
Before you begin . . .. . .. . . .. . .. . . .. . . .. . .. . . .. . .. . . .. . . . 9
Installing Norton Confidential . .. . .. . . .. . .. . . .. . . .. . 10
Setting up Norton Confidential . .. . . .. . .. . . .. . .. . . .. 12
After installation .. . . .. . .. . . .. . .. . . .. . . .. . .. . . .. . .. . . .. 16
Chapter 2 Getting started
Opening and quitting Norton Confidential . .. . . .. . 19
For more information .. . . .. . .. . . .. . .. . . .. . . .. . .. . . .. . 20
Service and support solutions
Index
Contents
Page 8
Contents8
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This chapter includes the following topics:
1 Before you begin
1 Installing Norton Confidential
1 Setting up Norton Confidential
1 After installation
Before you begin
Before you install Norton Confidential, you should read
the Read Me file for the latest installation information.
To install Norton Confidential, you will be required to enter
an administrator account name and password. An
administrator account is created when you set up your
Mac.
See “Checking your
user account type”
on page 10.
If you're not sure if your account is an administrator
account, check your user account type.
Reading the Read Me file
The Read Me file contains a summary of what's new and
changed in Norton Confidential, as well as installation tips.
It contains information that was unavailable at the time
the User Guide was published.
To read the Read Me file
1
Insert the product CD into your optical disk drive.
1
Installation
Page 10
2
In the CD window, double-click Norton Confidential
Read Me.
Checking your user account type
There are two common types of user accounts that you can
create on your Mac: administrator accounts and standard
accounts.
A user who has an administrator account name and
password is allowed to perform tasks such as installing
software and changing system settings on your Mac. A
standard account user cannot perform administrative tasks.
Many tasks require that you enter an administrator account
name and password. If you do not know if your account is
an administrator account, you can check it in System
Preferences.
To check your user account type
1
On the Apple menu, click System Preferences.
2
Click Accounts.
3
View your account name and type.
Installing Norton Confidential
Before beginning the installation, you should quit any
programs and save any work that is open on your Mac.
You can install from the product CD, or from a file that you
download.
To install Norton Confidential
1
Do one of the following:
1 If you install from a CD, insert the product CD into
the optical disk drive.
1 If you downloaded your copy of Norton Confidential,
double-click the file that you downloaded.
2
Double-click Norton Confidential Installer.
3
In the Welcome to the Norton Confidential Installer
window, click Continue.
Installation
Installing Norton Confidential
10
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4
Review the Important Information text, and then click
Continue.
5
Read the Software License Agreement, and then click
Continue.
6
In the dialog that appears, click Agree.
If you do not agree, you cannot continue the installation.
7
In the Select a Destination window, select your Mac OS
X startup disk, and then click Continue.
You must install Norton Confidential on a startup disk.
8
Choose what you want to install by doing one of the
following:
1 To install all of the components of Norton
Confidential, click Install.
If you have other Symantec products that include
Norton Confidential that are installed on your
computer, this button may be labeled Upgrade
instead of Install.
1 To select the features you want to install, click
Customize, use the checkboxes to select the
features you want to install, and then click Install.
To get the most out of Norton Confidential, you
should install all of the components.
9
In the Authenticate window, type your administrator
account name and password, and then click OK.
10
In the dialog that informs you that the installation
requires a restart of your computer, click Continue
Installation.
11
In the dialog that asks you if you want to run
LiveUpdate, do one of the following:
1 If your computer is connected to the Internet, to
ensure that the software is up-to-date, click Yes to
run LiveUpdate.
1 If your computer is not connected to the Internet,
click No.
11Installation
Installing Norton Confidential
Page 12
12
In the Installation Successful window, click Restart.
See “Setting up
Norton
Confidential”
on page 12.
You must restart to complete the installation process.
When your computer restarts, the Setup Assistant
automatically appears and guides you through the setup
process.
If you can't eject the CD
If you cannot eject the CD after you restart your computer,
try one of the following actions:
1 Before you eject the CD, quit any applications and close
any open documents that are on the CD.
1 Restart your computer.
Press and hold the eject button on the keyboard when
your Macintosh restart chime sounds.
1 On a Macintosh computer that has a slot-loading
CD-ROM drive, press and hold the mouse button to
eject the CD while you start your computer.
For more information on how to eject a CD, refer to the
Mac Help.
Setting up Norton Confidential
After you install the Norton Confidential and restart your
computer, the Setup Assistant guides you through the
product setup steps. The Setup Assistant introduces you
to the features and benefits of Norton Confidential.
Throughout the Setup Assistant, you can click the More
Info button to get more information about the feature or
options in the window. You can also go back to previous
windows by clicking the Back button.
You can view and change all of the settings in the Setup
Assistant at any time in the Norton Confidential settings
windows. You can click the Help button (question mark)
on any settings window for information on changing
feature settings.
Installation
Setting up Norton Confidential
12
Page 13
To set up Norton Confidential
1
In the Norton Confidential Setup Assistant, read the
Introduction window, and then click Continue.
2
In the About Phishing Protection window, use the
buttons to enable or disable Phishing Protection, and
then click Continue.
If you disabled Phishing Protection, you can skip to
step 4.
3
In the Phishing Protection Options window, use the
checkboxes to select Firefox Web browser options, and
then click Continue.
Phishing Protection currently works only with the
Firefox Web browser. If you do not have a supported
version of Firefox installed on your Mac, Norton
Confidential installs it.
4
In the Information Guard window, use the buttons to
enable or disable Information Guard, and then click
Continue.
If you choose not to enable Information Guard now, you
can enable the feature and add personal information
items later by using Norton Confidential. If you disabled
Information Guard, you can skip to step 8.
5
See “Guidelines for
entering guarded
information”
on page 14.
If you enabled Information Guard, type the personal
information that you want to protect in the fields that
are provided, and then click Add.
6
In the Information Guard: Add Items window, do one
of the following:
1
To add more information to guard, click Add.
1 To delete the item, select a guarded information
item from the list, and then click Remove.
7
When you are done adding Information Guard entries,
click Continue.
13Installation
Setting up Norton Confidential
Page 14
8
In the File Guard window, do one of the following:
1
To enable File Guard, select Enable File Guard
and specify some confidential files.
If you specified items of confidential information
earlier, select the Find and guard files in your
home directory... checkbox.
1
To disable File Guard, select Disable File Guard.
If you disable File Guard now, you can enable the
feature and guard files later by using Norton
Confidential.
9
When you are done enabling or disabling File Guard,
click Continue. If you disabled File Guard, you can
skip to step 12.
10
If you enabled File Guard, click Add File, select a file
from the file browser, and then click Add.
11
When you are done adding files to guard, click
Continue.
12
In the Vulnerability Protection window, use the button
to enable or disable Vulnerability Protection, and then
click Continue.
13
In the Finish Setup window, do all the following actions:
1 Review the list of features that are enabled or
disabled to ensure that they are set the way you
want.
1 Use the checkbox to choose whether to put the
Norton Confidential icon in the Dock.
1 Use the checkbox to choose whether to register
Norton Confidential.
14
When you are done with the Setup Assistant, click
Finish.
15
In the Authenticate window, enter an administrator
account name and password, and then click OK.
Guidelines for entering guarded information
Before you add information to Information Guard, you
should think about the information you want to guard. You
might want to guard information such as the following:
Installation
Setting up Norton Confidential
14
Page 15
1 User names and passwords
1 Phone numbers
1 Credit card numbers
1 Social security or other ID numbers
When you add a guarded information item, text that you
type in the Description field is displayed next to the
guarded information item to remind you what the item is.
A category name that you type or select in the Category
field is used to identify the guarded information item in
any alerts.
You can increase the accuracy of Norton Confidential
detection by using the following guidelines for entering
information into Information Guard:
1 Enter a minimum of four characters to protect.
1 Enter a maximum of 30 characters to protect.
1 Add numeric information to Information Guard as an
uninterrupted sequence of numbers, without dashes
or other characters. For example, the phone number
888-555-1234 should be entered into Information
Guard without dashes as follows: 8885551234. Norton
Confidential detects the guarded number regardless
of how you enter it in the Web site.
1 Enter the entire sequence of numbers or text that you
want to guard. Or enter as much of the sequence as
you are comfortable entering. Partial, common or short
sequences of numbers and text have a greater chance
of being detected in normal network traffic and can
result in false detection alerts. For example, if you have
guarded the last four digits of your credit card number
as "0000," you may want to enter a more unique or
longer sequence of your credit card number.
1 Don't enter your email address as a guarded
information item. You email address is often sent and
received in normal email correspondence. Guarding
your email address using Information Guard may
trigger an excessive number of alerts.
1 Create separate guarded information items for those
items that require DBCS (double-byte character sets)
15Installation
Setting up Norton Confidential
Page 16
and for those that require SBCS (single-byte character
sets). Separate guarded information items for DBCS
and SBCS items result in better detection of your
guarded information.
You can enter a guarded information item that contains
both double-byte and single-byte characters. However,
Information Guard may not always detect an item that
contains both double-byte and single-byte characters
when it is transmitted from your Mac. Computers use
double-byte characters sets to represent languages
such as Japanese and Chinese that employ thousands
of distinct characters.
After installation
When you have installed Norton Confidential, you should
check for late-breaking news about your new software.
You can also register your software with Symantec.
Registering Norton Confidential
Registration qualifies you for technical support, disk and
manual replacements, and other valuable services. After
you fill out the online registration form, you can update
your privacy options.
To register Norton Confidential
1
Make sure your computer is connected to the Internet.
2
Do one of the following:
1 In the Applications folder on your Macintosh, open
the Symantec Solutions folder, and then double-click
Register Your Software.
1 On the Norton Confidential menu bar, choose the
Norton Confidential menu, and then choose
Register Norton Confidential.
3
On the registration Web page, select Norton
Confidential for Macintosh, version 1.0, and then click
continue.
Installation
After installation
16
Page 17
4
On the register your software Web page, fill in the
required personal information, and then click submit
registration.
5
If you want to view and change your preferences
regarding mail, email, or telephone calls, click GO.
6
When you are done selecting your preferences, click
Submit at the bottom of the window.
Reading Late Breaking News
Norton Confidential creates a Late Breaking News link.
You can click this link to see the latest information for your
installed software.
To read Late Breaking News
1
Make sure your computer is connected to the Internet.
2
In the Symantec Solutions folder, double-click Late
Breaking News.
17Installation
After installation
Page 18
Installation
After installation
18
Page 19
This chapter includes the following topics:
1 Opening and quitting Norton Confidential
1 For more information
Opening and quitting Norton
Confidential
Norton Confidential protects the computer on which it is
installed. You do not have to start the program to be
protected. If Norton Confidential detects a situation that
requires your attention, an alert opens to help you resolve
it. By default, protection features are enabled and Norton
Confidential monitors your computer, notifying you about
security risks as they occur.
Norton Confidential keeps track of the activities and alerts
that are generated by each feature. If you are away from
your Mac, you can use the Activity Log to see what
happened while you were gone.
2
Getting started
Page 20
To open Norton Confidential
4
Do one of the following:
1
In the Applications folder, open the Symantec
Solutions folder, and then double-click Norton
Confidential.
1
From the Norton QuickMenu, choose Open Norton
Confidential.
1
If it appears in the Dock, click the Norton
Confidential icon.
You cannot quit Norton Confidential if any dialogs or alerts
are open.
To quit Norton Confidential
1
Close any Norton Confidential dialogs and alerts.
2
Do one of the following:
1
On the Norton Confidential menu, choose Quit
Norton Confidential.
1
Press Command-Q.
For more information
The product documentation provides assistance for using
Norton Confidential. You can find the information that you
need on your computer and on the Web.
Accessing help
You can access a list of help topics by opening Norton
Confidential help. To search for specific information, in
the search field at the top of the help window, type the a
search term, and then press Return.
To access help
4
Do one of the following:
1 To access a list of help topics, on the menu bar, click
Help, and then choose Norton Confidential Help.
1 To access the help for a current window or task,
click the Help button.
Getting started
For more information
20
Page 21
Opening the User Guide PDF
You can find the Norton Confidential User Guide on the
CD in PDF format.
To open the User Guide PDF
1
Insert the CD into the optical disk drive.
2
Double-click the PDF.
You can also copy the PDF to your computer and read it
from there.
To read the User Guide that you copied to your
computer
1
Open the location into which you copied the PDF.
2
Double-click the PDF.
21Getting started
For more information
Page 22
Getting started
For more information
22
Page 23
About online support
Symantec offers a range of technical support and customer
service options on the Internet at the following address:
http://service.symantec.com/techsupp/
On the Symantec support Web site, you can search our
technical support knowledge base for help with technical
issues, such as installing, configuring, or troubleshooting
your Symantec product. You can also find help with
subscriptions, rebates, registration, and other nontechnical
issues.
The Symantec Web site contains answers to the most
common customer questions.
w
If you received this product when you purchased your
computer, your computer manufacturer may be responsible
for providing your support.
About phone support
If you have a question or problem that you cannot resolve
on the support Web site by yourself, the Web site provides
a link to information about fee-based phone support. This
support is available to all registered customers. Click the
link for technical support. The online options display first,
followed by the telephone contact options.
Service and support
solutions
Page 24
Support for old and discontinued
versions
When Symantec announces that a product will no longer
be marketed or sold, telephone support is discontinued 60
days later. Technical information may still be available
through the support Web site at the following address:
http://service.symantec.com
Subscription policy
This renewable service includes protection updates and
new product features as available throughout the service
period. Please note that features may be added, modified
or removed during the service period.
Service period lengths vary by Symantec product. After
your initial service period ends, you must renew your
service subscription before you can update and use your
protection. When you run LiveUpdate near the end of your
service period, you are prompted to subscribe for a nominal
charge. Simply follow the instructions on the screen to
renew.
Worldwide service and support
Support solutions vary by country. For Symantec and
International Partner locations that are outside of the
United States, contact one of the service and support offices
listed below, or connect to the following address and select
your language:
http://service.symantec.com
Service and support solutions
Support for old and discontinued versions
24
Page 25
For each Region, please check the Web site for the
appropriate phone number.
Contact informationRegion
1 Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/
North America
1 Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/region/reg_ap/
Australia and New
Zealand
1 Symantec Ltd Consumer Services & Support
PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/region/reg_eu/
Europe, Middle East,
and Africa
1 Symantec Brasil
Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil
1 Portuguese language support:
Internet:
http://www.service.symantec.com/br/techsupp/
1 Spanish language support:
Internet:
http://www.symantec.com/region/mx/techsupp/
Latin America
August 28, 2006
25Service and support solutions
Worldwide service and support
Page 26
Service and support solutions
Worldwide service and support
26
Page 27
A
accounts
administrator 10
checking type 10
C
CD, can't eject 12
close 19
D
directory 19
dock 19
double-byte character set
(DBCS) 14
G
getting started 19
guarded information, entering 14
H
Help
access 20
Symantec service and
support 23
how do 19
how do I get started 19
how to 19
I
installation
post-installation tasks 16
preparing for 9
Read Me 9
setup assistant 12
tasks 10
L
late breaking news 17
logins, checking 10
N
Norton Quickmenu 19
O
open 19
Q
quit 19
R
read me file 9
register your product 16
Index
Page 28
S
Service and Support 23
setup assistant 12
single-byte character set
(SBCS) 14
start 19
start Norton Confidential 19
stop 19
Symantec Solutions 19
Symantec Web site product
registration 16
T
Technical Support 23
troubleshooting
can't eject CD 12
technical support 23
turn off 19
turn on 19
U
User Guide PDF 20–21
Index28
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