Symantec 10288239 - ACAD NORTON ANTISPAM 2005, Norton AntiSpam 2005 User Manual

User’s Guide

Norton AntiSpam™ User’s Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.

Documentation version 2.0 PN: 10288260

Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation.

NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice.

No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

Standard Template Library

This product utilizes the Standard Template Library, a C++ library of container classes, algorithms, and iterators.

its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Silicon Graphics makes no representations about the suitability of this software for any purpose. It is provided “as is” without express or implied warranty.

its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Hewlett-Packard Company makes no representations about the suitability of this software for any purpose. It is provided “as is” without express or implied warranty.

Trademarks

Symantec, the Symantec logo, and LiveUpdate are U.S. registered trademarks of Symantec Corporation. Norton AntiSpam is a trademark of Symantec Corporation. Eudora is a registered trademark of QUALCOMM Incorporated. Microsoft, MSN, Hotmail, Outlook, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. Yahoo! is a registered trademark of Yahoo! Inc.

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Printed in the United States of America. 10987654321

Contents

Chapter 1 Installation

System requirements ......................................................... 5

Before installation ............................................................... 7

Install Norton AntiSpam .................................................... 8

After installation ..................................................................9

For more information .......................................................11

Chapter 2 Feature summary

Spam filtering features ....................................................16

Ad blocking features .........................................................18

Chapter 3 Getting started

Start Norton AntiSpam ....................................................20

About the main window ...................................................20

Use your email program toolbar ....................................22

Activate your product .......................................................23

Turn off spam filtering .....................................................25

Turn off the advertising filters .......................................26

Chapter 4 Frequently asked questions

Explore the Symantec service and support

Web site .....................................................................27

How can I find the version number? ............................27

If you need to uninstall ....................................................28

Troubleshoot Norton AntiSpam .....................................29

Troubleshoot Ad Blocking ...............................................32

Troubleshoot LiveUpdate ................................................33

Contents4

Service and support solutions

Index

Installation

Before installing Norton AntiSpam, take a moment to review the system requirements.

System requirements

To use Norton AntiSpam, your computer must have one of the following Windows operating systems installed:

1 Windows 98/98SE/Me

1 Windows 2000 Professional

1 Windows XP Home/Professional/Tablet PC/Media

Center Editions

Installation of Norton AntiSpam is not supported on Windows 95/NT 4.x, Macintosh, Linux, or server versions of Windows 2000/XP computers.

Installation

System requirements

Your computer must also meet the following minimum requirements.

Supported email programs

Norton AntiSpam fully integrates with Microsoft Outlook 2000, Outlook 2003, and Outlook XP; Microsoft Outlook Express 5.5 and later; and Eudora 5.0 and later, providing a Norton AntiSpam toolbar for those programs. It is also compatible with most POP3-compatible email programs, including Netscape Messenger 4.X and Netscape Mail 6.0/P, and can be used with Yahoo! Mail and Yahoo! Mail Plus on the Web.

w Scanning of Hotmail email is supported if you are using

Hotmail with Microsoft Outlook.

Operating System Requirements

Windows 98/98SE/ Me

1 155 MHz or higher processor

1 32 MB of RAM

1 80 MB of available hard disk

space

1 CD-ROM or DVD-ROM drive

1 Internet Explorer 5.5

Windows 2000 Professional Edition

1 155 MHz or higher processor

1 64 MB of RAM

1 80 MB of available hard disk

space

1 CD-ROM or DVD-ROM drive

1 Internet Explorer 5.5

Windows XP Home/ Professional/Tablet PC/Media Center Editions

1 300 MHz or higher processor

1 128 MB of RAM

1 80 MB of available hard disk

space

1 CD-ROM or DVD-ROM drive

1 Internet Explorer 5.5

Installation

Before installation

Email scanning does not support the following email clients and protocols:

1 IMAP

1 AOL

1 POP3s that use SSL (Secure Sockets Layer)

1 Lotus Notes

About encrypted email connections

Norton AntiSpam does not support email connections using Secure Sockets Layer. Secure Sockets Layer (SSL) is a Netscape protocol designed to provide secure communications on the Internet. If you use an SSL connection to access your email, you are not protected by Norton AntiSpam.

Before installation

Before you install Norton AntiSpam, prepare your computer.

Prepare your computer

Close all other Windows programs before installing Norton AntiSpam. Other active programs may interfere with the installation and reduce your protection.

Installation

Install Norton AntiSpam

You can install Norton AntiSpam from a CD or from a file you downloaded.

To install Norton AntiSpam

1 Do one of the following:

2 If you are installing from a CD, insert the CD into

the CD-ROM drive.

2 If you downloaded your copy of Norton AntiSpam,

double-click the file you downloaded, then click Install.

See “If the opening

screen does not appear” on page 9.

2 In the Norton AntiSpam window, click Install Norton

AntiSpam.

3 Click Next.

4 Read the License Agreement, then click I accept the

License Agreement. If you decline, you cannot continue with the installation.

5 In the text boxes, type the product key for activation.

6 Click Next.

7 If you have a Yahoo! Mail account that you want

Norton AntiSpam to filter, select I would like to setup Norton AntiSpam to filter my Yahoo! Mail account.

8 Click Browse to select a folder into which you want to

install Norton AntiSpam, if it is other than the default location.

9 Click Next to install Norton AntiSpam.

Depending on your computer system speed, installation can take a few minutes.

10 Click Finish.

Installation

After installation

If the opening screen does not appear

Sometimes a computer’s CD-ROM drive does not automatically run a CD.

To start the installation from the CD

1 On your desktop, double-click My Computer.

2 In the My Computer window, double-click the icon for

your CD-ROM drive.

3 In the list of files, double-click CDStart.exe.

After installation

After Norton AntiSpam is installed, the Information Wizard appears.

Use the Information Wizard

The Information Wizard lets you activate and register your copy of Norton AntiSpam.

w If you choose not to register the software using the

Information Wizard or if registration fails for some reason, you can register by using the Product Registration option on the Help menu or by using the Symantec Web site at www.symantec.com

To use the Information Wizard

1 In the welcome window, click Next.

2 If you purchased your computer with Norton

AntiSpam already installed, you must accept the license agreement in order to use Norton AntiSpam. Click I accept the license agreement, then click Next.

See “Activate your

product” on

page 23.

3 In the Product Activation window, click Activate and

w You must activate the software within 15 days.

4 Click Next.

5 In the first Registration window, select the Country/

Region from which you are registering.

Installation

After installation

6 If you would like information from Symantec about

Norton AntiSpam, check the method by which you want to receive that information, type the corresponding address and phone number, then click Next.

7 If you want to receive postal mail from Symantec,

check the box, provide your name and address, then click Next.

8 Make sure your computer is connected to the

Internet, then click Next.

9 In the Activation Complete window, click Print key

to print a copy of the product key for your records, then click Next.

10 Review your subscription information, then click

Next.

11 If, during installation, you chose to have Norton

AntiSpam filter your Yahoo! Mail account, you can add the account information now. Click Add to specify the Yahoo! Mail account to filter. When you are done, click Next.

12 Click Finish.

LiveUpdate starts automatically to retrieve any updates that were made since the release of the software.

13 Click Next to install available updates.

14 Click Close.

Installation

For more information

The product documentation provides assistance for using Norton AntiSpam. You can find the information that you need on your computer and on the Web.

Use online Help

Help is available throughout your Symantec product. Help buttons and links to more information provide assistance that is specific to the task that you are completing. The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete.

To use online Help

1 At the top of the main window, click Help & Support

> Norton AntiSpam Help.

2 In the Help window, in the left pane, select a tab. Your

options are:

You can also print any topic in Help.

To print a topic in Help

1 In the Help window, click the Contents tab.

2 In the Contents list, select the topic that you want to

print, and then click Print.

3 Select whether you want to print only the selected

topic or the topic and all of the subtopics under it.

4 Click OK.

Contents Displays the Help by topic

Index Lists Help topics in alphabetical order

by key word

Search Opens a search box in which you can

type a word or phrase

Installation

For more information

Window and dialog box Help

Window and dialog box Help provides information about the program. This type of Help is context-sensitive, meaning that it provides help for the dialog box or window that you are currently using.

To access window or dialog box Help

4 Do one of the following:

2 In the window, click any Help link. 2 In the dialog box, select Help or More Info.

Access the User’s Guide PDF

The Norton AntiSpam User’s Guide is provided on the CD in PDF format. You must have Adobe Reader installed on your computer to read the PDF.

w If you purchased this product as an electronic download,

Adobe Reader was not included. You must download it from the Adobe Web site.

To install Adobe Reader from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 In the CD window, double-click the Manual folder.

4 If applicable, double-click the Adobe folder.

5 Double-click the program file.

6 Follow the on-screen instructions to select a folder for

Adobe Reader and complete the installation.

Once you have installed Adobe Reader, you can read the PDF from the CD.

To read the User’s Guide PDF from the CD

1 Insert the CD into the CD-ROM drive.

2 Click Browse.

3 Double-click the Manual folder.

4 Double-click the PDF.

You can also copy a User’s Guide to your hard disk and read it from there.

Installation

For more information

To read a User’s Guide from your hard disk

1 Open the location into which you copied the PDF.

2 Double-click the PDF.

Symantec products on the Web

The Symantec Web site provides extensive information about all Symantec products. There are several ways to access the Symantec Web site.

To access the Web site from the Help menu

4 Select the solution that you want. Your options are:

To access the Symantec Web site in your browser

4 On the Internet, go to www.symantec.com

Help and Support Takes you to the product support

page of the Symantec Web site, from which you can access the knowledge bases and downloads for your product.

Symantec Security Response

Takes you to the Security Response page of the Symantec Web site, from which you can update your protection and read the latest information about antithreat technology.

More Symantec solutions

Takes you to the Symantec Store Web site, from which you can get product information on every Symantec product.

Installation

For more information

Feature summary

Use the information in this section to familiarize yourself with the product.

This section includes the following information:

1 A list of all of the features in the product

1 A brief description of each feature

The feature summary can help you determine which feature to use to solve a problem. Read the feature descriptions to locate the correct component to use.

See “Use online

Help” on page 11.

For more information on any of the features listed, see the online Help.

Feature summary

Spam filtering features

As email becomes more popular, many users are receiving an increasing amount of the unsolicited commercial email messages known as spam. Not only does spam make it difficult to identify valid email messages, some spam contains offensive messages and images.

Norton AntiSpam incorporates several powerful features to reduce your exposure to unwanted online content.

Integration with email programs

Adds buttons to the toolbar in supported email programs, if you choose

Allowed and Blocked lists

1 Uses user-defined address list to expedite scanning

of email

1 Accepts all mail from Allowed list

1 Treats all mail from Blocked list as spam

1 Allows and blocks email from entire domains as well

as individual email addresses

Automatic import of addresses

Automatically imports lists of addresses from supported email programs to keep your list of allowed email senders in sync, if you choose

Self-training 1 Uses outgoing mail to refine spam definition

1 Adds the recipients of your email to the Allowed list,

if you choose

1 Prevents spammers from using your personal email

addresses to get around the spam filter

Custom spam rules Lets you identify email addresses and text that should

and should not be filtered

Yahoo! Mail and Yahoo! Mail Plus filtering

Moves spam email to a separate folder in your Yahoo! email account

Feature summary

Spam filtering features

Language filtering Blocks all email written in the language or languages

you specify

Automated update of spam definitions

Updates copies of Symantec spam definition files automatically (subscription required)

Feature summary

Ad blocking features

Many Web sites are using more aggressive techniques to draw attention to the ads on their pages. Some have begun using larger, more prominent ads, while others rely on ad windows that appear when you enter or leave the site. Along with increasing the amount of time that it takes to display Web pages, some ads contain offensive content, cause software conflicts, or use HTML tricks to open additional browser windows.

The following features can help you better control these unwanted advertisements.

Ad blocking Blocks ads based on user-defined criteria

Pop-up blocking Blocks pop-up windows based on user-defined criteria

Getting started

This section contains information about starting your Symantec product and the features that are available in the main window.

It is not usually necessary to open your Symantec product to benefit from the protection features that it provides. Automatic features that are set during installation provide you with basic protection.

Open your Symantec product to view status information, customize option settings, perform basic tasks, and temporarily disable automatic features.

Getting started

Start Norton AntiSpam

Norton AntiSpam filters incoming email on any computer on which it is installed. You do not have to start the program to be protected. However, to update and customize your protection, you will want to start the program.

To start Norton AntiSpam

4 Do one of the following:

2 On the Windows taskbar, click Start > Programs

> Norton AntiSpam > Norton AntiSpam.

2 On the Windows XP taskbar, click Start > All

Programs > Norton AntiSpam > Norton AntiSpam.

2 On the Windows desktop, double-click the Norton

AntiSpam icon.

2 In a supported email program, click Open Norton

AntiSpam.

About the main window

Use the main window to access program components, set options, and access online Help.

Getting started

About the main window

To explore the main window

1 On the left side of the main window, select the option

that you want. Your options are:

2 At the top of the main window, select the option that

you want. Your options are:

3 Inside the main window, under Status & Settings,

click any of the feature names to see a brief description of the feature and access configuration options for the feature.

Status & Settings View the System Status of your

Norton AntiSpam installation and Norton AntiSpam Subscription settings.

Statistics View current Norton AntiSpam

activity.

LiveUpdate Start LiveUpdate to update

spam definitions and Norton AntiSpam.

Options Customize the general features

of Norton AntiSpam.

Help & Support Access Help for Norton

AntiSpam.

Getting started

Use your email program toolbar

Norton AntiSpam adds a button or buttons to the toolbar of supported email programs. If a single Norton AntiSpam button is added, it drops down an abbreviated Norton AntiSpam menu. The buttons or menu options added are as follows:

This is Spam Marks the selected email as spam

This is not Spam Marks the selected email as allowed (not spam)

Empty The Spam Folder

Removes all email that has been placed in the Norton AntiSpam folder

Open Norton AntiSpam

Displays the Norton AntiSpam main window

Getting started

Activate your product

Product activation reduces software piracy and ensures that you have received genuine Symantec software.

If you did not activate your product when first prompted, you will receive an Activation Needed alert every day until you activate the product.

w You must activate your product within the time period

specified by the alert or the product will stop working.

You can activate your product from the Activation Needed alert or from the Activation option on the Help menu. Activation should take just a few minutes.

To activate your product from the Activation Needed alert

1 In the alert, click Activate Now.

2 Click OK.

3 On the Activation screen, click Next.

4 On the Activation Successful screen, click Finish.

To activate your product from the Help menu

1 At the top of the main window, click Help and

Support > Activation.

2 On the Activation screen, click Next.

3 On the Activation Successful screen, click Finish.

If you have problems activating

If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software or an ISP that might be blocking the connection. If that doesn’t resolve the issue, you can activate by phone.

Getting started

Activate your product

Check for connectivity blocking

A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure. You will need to log in to your parental control software as an administrator, or log in to the Internet through your ISP as an administrator, to change your configuration.

Activate by phone

If parental controls are not the problem, or if you cannot reconfigure your parental controls to resolve the issue, you can activate by phone.

To activate by phone

1 Disconnect from the Internet.

2 Attempt activation again.

3 After the connection fails (which could take a minute

or two), select Activate my software by phone, then click Next.

4 Follow the prompts provided.

Getting started

Turn off spam filtering

By default, Norton AntiSpam remains active once it is installed. If for any reason you want to temporarily disable it, you can turn it off from within the program itself.

To turn off spam filtering

1 In the main window, under Norton AntiSpam, click

Status & Settings.

2 In the System Status pane, click AntiSpam.

3 On the right side of the main window, click Turn Off.

To turn on spam filtering

1 In the main window, under Norton AntiSpam, click

Status & Settings.

2 In the System Status pane, click AntiSpam.

3 On the right side of the main window, click Turn On.

Getting started

Turn off the advertising filters

Ad Blocking can block several kinds of ads that appear on Web sites while you are browsing the Internet.

Turn off Ad Blocking

See “Does Ad

Blocking block all advertising on the current page?” on

page 32.

Ad Blocking compares the addresses of ads that are being downloaded by your browser with its own list of ads to block. If it finds a match, it removes the ad so that it does not appear in your browser, leaving the rest of the Web page intact.

To turn off Ad Blocking

1 In the main window, double-click Ad Blocking.

2 In the Ad Blocking window, uncheck Turn on Ad

Blocking.

3 Click OK.

Turn off Pop-up Window Blocking

See “Will Pop-up

Window Blocking block all pop-ups or only pop-up ads?” on page 32.

Pop-up and pop-under ads are secondary windows that Web sites open when you visit or leave the sites. Pop-ups appear on top of the current window, while pop-unders appear behind the current window.

When Pop-up Window Blocking is enabled, Ad Blocking automatically blocks the programming code Web sites use to open secondary windows without your knowledge. Sites that open secondary windows when you click a link or perform other actions are not affected.

To turn off Pop-up Window Blocking

1 In the main window, double-click Popup Blocking.

2 In the Ad Blocking window, uncheck Turn on Pop-

up Window Blocking.

3 Click OK.

Frequently asked questions

The information in this chapter will help you solve the most frequently encountered problems.

Explore the Symantec service and support Web site

On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools.

To explore the Symantec service and support Web site

1 On the Internet, go to www.symantec.com/techsupp

2 Follow the links to the information that you want.

How can I find the version number?

You can check the version number of your product on your computer.

To check the version number

1 Start your product.

2 Click Help and Support.

3 On the Help menu, click About <your product

name>.

4 If applicable, in the About dialog box, select your

product name.

Frequently asked questions

If you need to uninstall

See “Use online

Help” on page 11.

Instructions for uninstalling are available in the online Help.

Frequently asked questions

Troubleshoot Norton AntiSpam

Check here for possible solutions to issues that might arise with Norton AntiSpam.

Why do I still receive spam?

Several factors make it difficult to completely eliminate spam. For example, different people will consider different classes of email messages to be unwelcome or intrusive. Some, for instance, do not want to receive anything they have not specifically requested. Others are glad to receive items regarding their interests or profession even if they have not specifically requested them.

Also, for every new method that is developed to control spam, there are numerous spammers trying to develop ways to circumvent it. This on-going contest of wills and skills is one reason Symantec maintains up-to-date spam definitions.

Finally, not all unwanted messages are unauthorized. Some companies require you to accept email messages in exchange for certain services. Many users do not understand that in doing so they are agreeing to, in effect, accept spam.

How will email messages from addresses on my Blocked list be handled?

Norton AntiSpam moves email messages from these addresses to the Norton AntiSpam folder and marks them in the subject line as spam.

What if I mistakenly put an address on the Blocked list?

The only result will be that you will not see any email messages from this address in your main list. But if you periodically review the contents of your spam folder, you will be able to retrieve any email messages from that address and then correct the entry in your list.

Frequently asked questions

Troubleshoot Norton AntiSpam

Why did an email message someone sent me never arrive?

Some legitimate email messages may contain elements that are characteristic of spam messages. This may have caused Norton AntiSpam to incorrectly identify the message as spam. Depending upon the filters you have created in your email program, the message may be in your spam or trash folder.

To avoid losing email messages from this person, add them to your Allowed list.

Does Norton AntiSpam check for email-borne viruses?

Norton AntiSpam does not check for viruses. To scan incoming email messages for viruses, you must install Norton AntiVirus.

Why does so much spam include clusters of meaningless characters?

These and other unusual elements in spam are intended to confuse spam filters that look for keywords.

How do I keep my spam protection updated?

To some degree, Norton AntiSpam updates itself by learning from your outgoing email messages and other data. However, to receive up-to-date copies of Symantec spam definitions, you must subscribe to this service. You can then choose to have these definitions updated automatically.

Frequently asked questions

Troubleshoot Norton AntiSpam

Why do I need a subscription to spam definitions?

Though the product is self-training, local spam definitions are developed only by the criteria you input and from the sample of email messages you process. Symantec spam definitions are developed from a much larger set of information and can prevent you from seeing many of the more common types of spam.

Frequently asked questions

Troubleshoot Ad Blocking

Check here for possible solutions to issues that might arise with Ad Blocking.

Does Ad Blocking block all advertising on the current page?

Ads that are integrated with standard content—for instance text statements—will not be blocked.

Will Pop-up Window Blocking block all pop-ups or only pop-up ads?

Ad Blocking blocks all pop-ups that are started automatically during a Web page load. If a site uses popups for special alerts or additional information, you might want to disable Pop-up Window Blocking while viewing that site.

Are there security issues associated with advertisements?

While clicking on an ad should only display more information or direct you to another site, some advertisers will use ads to entice you into installing new functionality on your system. These may range from adding new menus to installing spyware. You should be especially wary of ads that invite you to install novelty cursors or other entertaining add-ons. These frequently include user agreements that require you to allow companies to track your browsing or to provide them with personal information, among other things. Such clauses are typically hidden deep in the text where many users will not bother to read them.

Frequently asked questions

Troubleshoot LiveUpdate

Check here for possible solutions to issues that might arise with LiveUpdate.

What if I can’t use LiveUpdate?

When new updates become available, Symantec posts them on the Symantec Web site. If you can’t run LiveUpdate, you can obtain new updates from the Symantec Web site.

To obtain updates from the Symantec Web site

1 On the Internet, go to securityresponse.symantec.com

2 Follow the links to obtain the type of update that you

need.

What if I run LiveUpdate on an internal network?

If you run LiveUpdate on a computer that is connected to a network that is behind a company firewall, your network administrator might set up an internal LiveUpdate server on the network. LiveUpdate should find this location automatically.

If you have trouble connecting to an internal LiveUpdate server, contact your network administrator.

Why is Automatic LiveUpdate having problems connecting?

Automatic LiveUpdate does not recognize proxy settings that are configured in the Internet Options Control Panel. To ensure that your proxy settings are used by Automatic LiveUpdate, you must configure them in the Symantec LiveUpdate Control Panel.

Frequently asked questions

Troubleshoot LiveUpdate

Service and support solutions

The Service & Support Web site at http://service.symantec.com supports Symantec products. Customer Service helps with nontechnical issues such as orders, upgrades, replacements, and rebates. Technical Support helps with technical issues such as installing, configuring, or troubleshooting Symantec products.

Methods of technical support and customer service can vary by region. For information on support offerings in your region, check the appropriate Web site listed in the sections that follow.

If you received this product when you purchased your computer, your computer manufacturer may be responsible for providing your support.

Customer service

The Service & Support Web site at http://service.symantec.com tells you how to:

1 Subscribe to Symantec newsletters.

1 Locate resellers and consultants in your area.

1 Update your product registration.

1 Find out about orders, returns, or a rebate status.

1 Access Customer Service FAQs.

1 Post a question to a Customer Service representative.

1 Obtain product information, literature, or trialware.

For upgrade orders, visit the Symantec Store at: http://www.symantecstore.com

Service and support solutions

Technical support

Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products:

1 Online Service and Support

Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more. You can also post a question to an online Technical Support representative.

1 PriorityCare telephone support

This fee-based (in most areas) telephone support is available to all registered customers. Find the phone number for your product at the Service & Support Web site. You’ll be led through the online options first, and then to the telephone contact options.

Support for old and discontinued versions

When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued 60 days later. Technical information may still be available through the Service & Support Web site at: http://service.symantec.com

Subscription policy

If your Symantec product includes virus, firewall, or Web content protection, you may be entitled to receive updates via LiveUpdate. Subscription length varies by Symantec product.

After your initial subscription ends, you must renew it before you can update your virus, firewall, or Web content protection. Without these updates, you will be vulnerable to attacks.

Service and support solutions

Worldwide service and support

When you run LiveUpdate near the end of your subscription period, you are prompted to subscribe for a nominal charge. Simply follow the instructions on the screen.

Worldwide service and support

Technical support and customer service solutions vary by country. For Symantec and International Partner locations outside of the United States, contact one of the service and support offices listed below, or connect to http://service.symantec.com and select your region under Global Service and Support.

Service and support solutions

Worldwide service and support

Service and support offices

North America

Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A.

http://www.symantec.com/

Australia and New Zealand

Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia

http://www.symantec.com/region/reg_ap/ +61 (2) 8879-1000 Fax: +61 (2) 8879-1001

Europe, Middle East, and Africa

Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands

http://www.symantec.com/region/reg_eu/ +353 (1) 811 8032

Latin America

Symantec Brasil Market Place Tower Av. Dr. Chucri Zaidan, 920 12° andar São Paulo - SP CEP: 04583-904 Brasil, SA

Portuguese: http://www.service.symantec.com/br Spanish: http://www.service.symantec.com/mx Brazil: +55 (11) 5189-6300 Mexico: +52 55 5322 3681 (Mexico DF) 01 800 711 8443 (Interior)

July 20, 2004

Index

access Norton AntiSpam 20 activation

phone 24 problems 23 procedure 23

Ad Blocking

enabling and disabling 26 options 26 troubleshooting 32

Adobe Reader

installing 12 using to view PDF 12

Automatic LiveUpdate and proxy

settings 33

blocking

advertisements 26 pop-up windows 26

checking for version number 27 computer

preparation 7 requirements 5

description of product features 15 desktop icon 20

downloading protection from

Symantec Web site 33

menu 22

program toolbar 22 email program, supported clients 6 enabling

Ad Blocking 26

Pop-up Window Blocking 26 encrypted email connections 7

features

ad blocking 18

automatic update 17

email filtering 16 firewall

and LiveUpdate 33

and network 33

Help

online 11

window and dialog box 12

icon, desktop 20

Index40

Information Wizard

features 9

how to use 9 installing Norton AntiSpam 5 Internet

Knowledge Base articles 27

Symantec service and support

Web site 27

Symantec Web sites 13

LiveUpdate 21

networks

internal LiveUpdate server 33

using LiveUpdate 33 Norton AntiSpam

ad blocking features 18

Allowed and Blocked lists 16

and SSL 7

pop-up blocking features 18

spam blocking features 16

troubleshooting 29

online Help 11 operating systems 5

phone activation 24 Pop-up Window Blocking

about 18

enabling and disabling 26

troubleshooting 32 problems

activation 23

troubleshooting Ad Blocking 32

troubleshooting LiveUpdate 33

problems (continued)

troubleshooting Norton

AntiSpam 29

Service and Support 35 SSL (Secure Sockets Layer) and

Norton AntiSpam 7

starting

Ad Blocking 26 Norton AntiSpam 20

spam blocking 25 starting your Symantec product 19 statistics 21 status, system 21 stopping

Ad Blocking 26

spam blocking 25 summary of product features 15 Symantec Security Response 13 Symantec Web sites 13, 33 system requirements 5

Windows 2000 6

Windows 98/98SE/Me 5

Windows XP 6 system tray icon 20

Technical Support 13, 35 troubleshooting

activation 23

Ad Blocking 32

LiveUpdate 33

Norton AntiSpam 29

Index 41

uninstalling 28 updating

from Symantec Web site 33 protection 33

User’s Guide PDF

on CD 12 opening 12

version number, checking 27

Web sites 13, 27, 33 Windows operating systems 5

Symantec 10288239 - ACAD NORTON ANTISPAM 2005, Norton AntiSpam 2005 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual