Symantec 10024709 User Manual
Norton Ghost™ User’s Guide
Norton Ghost™ User’s Guide
The software described in this book is furnished under a license agreement and may be
used only in accordance with the terms of the agreement.
Documentation version 6.8
PN: 10024709
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configurations to that of the original computer or hard drive.
Chapter 1 About Norton Ghost
Introducing Norton Ghost ............................................................................. 14
What’s new in Norton Ghost 2003 ................................................................14
How Norton Ghost works .............................................................................. 15
Virtual Partition ......................................................................................15
Hardware restrictions .............................................................................. 16
Preparing for an emergency .................................................................... 16
Norton Ghost components ............................................................................17
Norton Ghost wizards ............................................................................. 17
Norton Ghost executable ........................................................................ 21
Ghost Boot Wizard .................................................................................. 22
Ghost Explorer ......................................................................................... 22
GDisk ....................................................................................................... 23
Ghost Walker ........................................................................................... 24
Contents
Chapter 2 Installing Norton Ghost
Minimum system requirements ..................................................................... 26
Ghost.exe ................................................................................................. 26
CD and DVD writing .............................................................................. 26
Supported backup media ........................................................................26
File systems supported for backup, restore, and cloning tasks ............. 27
Disaster recovery requirements .............................................................. 27
Installing Norton Ghost .................................................................................27
Installing Norton Ghost if purchased with Norton
SystemWorks Pro ............................................................................. 28
Installing Norton Ghost .......................................................................... 29
If the opening screen does not appear .................................................... 29
Registering Norton Ghost ....................................................................... 29
Updating Norton Ghost .................................................................................31
Uninstalling Norton Ghost ............................................................................ 31
Chapter 3 Backing up, restoring, and cloning from Norton Ghost
6 Contents
When to use Norton Ghost in Windows .......................................................34
Starting Norton Ghost in Windows ...............................................................34
Starting Norton Ghost from the tray icon ..............................................35
Creating a backup image file ...........................................................................36
Restoring your computer from an image file ................................................37
Cloning a hard disk or partition .....................................................................39
Launching Ghost.exe peer-to-peer .................................................................40
Identifying a hard disk ....................................................................................43
Chapter 4 Setting options and defaults
Setting Norton Ghost options and defaults ...................................................46
Adding command-line switches to a task ...............................................47
Assigning a drive letter to a CD/DVD drive ...........................................47
Setting the options for a mapped network drive ....................................47
Setting display options .............................................................................48
Setting the DOS version ..........................................................................49
Setting the image integrity check default ................................................51
Setting a compression level .....................................................................51
Assigning a password to an image file ....................................................52
Adding free space to the Virtual Partition ..............................................52
Installing SCSI drivers .............................................................................53
Setting external storage device drivers ....................................................54
Setting TCP/IP drivers .............................................................................54
Setting LPT peer-to-peer drivers .............................................................55
Installing extra drivers .............................................................................56
Installing USB peer-to-peer drivers ........................................................57
Running your computer from the Virtual Partition .....................................57
Restarting your computer from the Virtual Partition ...........................58
Checking the integrity of an image file ..........................................................58
Viewing the task log ........................................................................................59
Starting Ghost.exe ...........................................................................................59
What to do if a task fails ..................................................................................60
Chapter 5 Image file options
About Norton Ghost image files .................................................................... 62
Image files and compression .......................................................................... 62
Performance expectations on a network ................................................ 63
Image files and CRC32 ...................................................................................63
Image files and volume spanning ................................................................... 63
Standard image files ................................................................................63
Limitations on the image file size ........................................................... 64
Size-limited image files ........................................................................... 64
Spanned image files ................................................................................. 64
Spanning across multiple volumes and limiting span sizes ..................65
Restoring from a spanned image ............................................................ 65
Image files and tape drives .............................................................................66
GoBack and Norton Ghost ............................................................................. 67
GoBack and Ghost.exe ............................................................................ 67
Dynamic disks in Windows 2000/XP ............................................................68
Hibernation and swap files ............................................................................. 69
Chapter 6 Creating boot disks with the Ghost Boot Wizard
Introducing the Norton Ghost Boot Wizard ................................................ 72
What is a Ghost boot disk .............................................................................. 72
When to create a Ghost boot disk .................................................................. 72
How to use a Ghost boot disk ........................................................................72
Files included on a Ghost boot disk ............................................................... 73
When to include MS-DOS on a boot disk ............................................. 73
Creating a recovery boot disk ......................................................................... 73
Opening the Ghost Boot Wizard ................................................................... 74
Creating boot disks and boot images ............................................................. 75
Standard boot disks ................................................................................. 76
Boot disks with network support ........................................................... 79
Boot disks with CD-ROM and DVD support ....................................... 81
Boot disks with drive mapping network support ..................................82
Selecting a template ........................................................................................84
Multicard templates and the boot disk .......................................................... 85
Adding network drivers to the Ghost Boot Wizard ...................................... 86
Adding packet drivers to the Ghost Boot Wizard ................................. 86
Adding NDIS2 drivers to the Ghost Boot Wizard ................................. 87
Customizing the template ....................................................................... 88
Adding command-line parameters to a boot package .................................. 88
Providing MS-DOS ......................................................................................... 89
7Contents
8 Contents
Chapter 7 Backing up, restoring, and cloning from DOS
An overview of using Ghost.exe .....................................................................92
Starting the Norton Ghost executable ............................................................93
Marking your disks ..................................................................................94
Navigating without a mouse ...........................................................................94
Establishing a peer-to-peer connection with Ghost.exe ................................95
Creating a backup image file ...........................................................................97
Backing up a hard disk to an image file ..................................................97
Backing up a partition to an image file ...................................................99
Restoring from an image file .........................................................................101
Restoring a hard disk from an image file ..............................................101
Restoring a partition from an image file ...............................................103
Cloning disks and partitions .........................................................................104
Cloning disk to disk ...............................................................................105
Cloning partition to partition ...............................................................106
Verifying image integrity ..............................................................................107
Adding switches to your Ghost operation ...................................................108
Chapter 8 Backing up and restoring with CD-R/RW and DVD-R/RW
Image files and CD/DVD writers .................................................................112
Saving an image file directly to a CD-R/RW or DVD-R/RW drive ............113
Saving an image file to an unsupported CD-R/RW or
DVD-R/RW drive ..................................................................................114
Splitting an image file during a backup ................................................115
Chapter 9 Using Ghost Explorer to modify image file contents
Understanding Ghost Explorer ....................................................................118
Viewing image files ........................................................................................119
Launching a file .............................................................................................119
Extracting a file or directory from an image file ..........................................120
Modifying image files in Ghost Explorer .....................................................120
Adding, moving, and deleting files .......................................................121
Listing the contents of an image file .............................................................121
Setting span file sizes .....................................................................................121
Splitting an image file ....................................................................................122
Compiling a file .............................................................................................122
Determining Norton Ghost image file version ............................................123
Using Ghost Explorer from the command line ...........................................123
Using Ghost Explorer with long file names ..........................................125
Chapter 10 Managing partitions using GDisk
Introducing GDisk ........................................................................................ 128
Running GDisk .............................................................................................128
Overview of main command-line switches ................................................. 129
Online Help for command-line switches ............................................. 130
Switches common to all GDisk commands .........................................130
Creating a partition ....................................................................................... 131
Reinitializing the Master Boot Record ......................................................... 132
Showing information about disks ................................................................ 133
Performing multiple GDisk operations using batch mode ........................134
FAT16 partitions in Windows NT ............................................................... 135
Deleting and wiping your disk .....................................................................135
Activating or deactivating a partition .......................................................... 137
Hiding or unhiding a partition ....................................................................137
Modifying the Windows NT/2000/XP boot menu ..................................... 138
Specifying the boot.ini path and file name .......................................... 138
Displaying the list of current boot entries ............................................ 138
Adding an entry to Boot.ini .................................................................. 138
Removing an entry from Boot.ini ........................................................ 141
Setting the default boot option and timeout .......................................141
Support for Large Hard Disks ......................................................................142
9Contents
Chapter 11 Updating Security Identifiers (SIDs) and computer names
Making SID changes with Ghost Walker on Windows NT-based
clients ..................................................................................................... 144
Norton Ghost Walker capabilities ........................................................ 144
Norton Ghost Walker limitations ........................................................144
SID changing limitations ......................................................................145
Loss of access to external data objects .........................................................145
Identical user names and passwords across workstations ..........................145
Using Ghost Walker ...................................................................................... 146
Running Ghost Walker from the command line ................................. 148
Appendix A Command-line switches
Using Norton Ghost with switches ..............................................................154
Command-line switches ............................................................................... 154
Clone switch usage ........................................................................................ 166
Defining the type of clone command ................................................... 166
Setting a source for the clone switch ....................................................167
Setting a destination for the clone switch ............................................169
Setting a destination size for the clone switch .....................................169
Examples of clone switch usage ............................................................ 170
10 Contents
-CRC32 switch usage .....................................................................................172
Examples of -CRC32 usage ...................................................................173
Files not checked with CRC ..................................................................174
Ghost.exe and the Virtual Partition .............................................................175
Appendix B Transfer methods and hardware setup
Transfer and hardware requirements ...........................................................178
Peer-to-peer connections ..............................................................................178
SCSI tape drives .............................................................................................179
Removable media ..........................................................................................179
CD/DVD usage ..............................................................................................179
Internal drives ................................................................................................180
Third-party devices ................................................................................180
Appendix C USB and DirectParallel Cables
Parallel Technologies cables ..........................................................................182
Other USB cables ...........................................................................................182
Appendix D The Wattcp.cfg network configuration file
The Wattcp.cfg configuration file .................................................................184
Wattcp.cfg key words ....................................................................................184
Appendix E Cloning with Linux
Supported configurations .............................................................................188
Position of disk ..............................................................................................188
Boot configuration ........................................................................................188
Norton Ghost utility support ........................................................................189
Appendix F Troubleshooting
Ghost.exe error messages ..............................................................................192
Problems running Norton Ghost .................................................................193
Card not found/Card not installed .......................................................193
Creating an image on an NTFS partition .............................................193
Cannot start from drive A .....................................................................193
Windows NT blue screen ......................................................................194
Missing hibernation file .........................................................................194
Computer fails to restart .......................................................................194
Getting out of the Virtual Partition ......................................................195
Cancelling a Ghost.exe operation .........................................................195
Installing and uninstalling Norton Ghost ............................................195
Connecting using USB peer-to-peer .....................................................196
Writing to a recordable CD or DVD ........................................................... 196
Supported CD-R/RW and DVD drives ................................................ 196
Inaccessible CD-ROM drive ................................................................. 197
CD-R/RW disc ....................................................................................... 198
Using the correct boot disk ................................................................... 199
Loading CD-R/RW drivers ................................................................... 199
If the CD-R/RW does not appear in the list of destination drives ...... 199
Loading Ghost.exe from the floppy disk drive .................................... 199
Outdated computer BIOS ..................................................................... 199
Outdated CD-R/RW drive BIOS .......................................................... 200
Using PC-DOS or MS-DOS .................................................................. 200
High compression .................................................................................200
Using third-party software to write to the CD-R/RW disc ................. 200
Appendix G Diagnostics
Hard drive detection and diagnostic information ......................................202
View Log ................................................................................................202
Abort error file (Ghosterr.txt) ..............................................................202
Creating a full diagnostic statistics dump summary ........................... 202
Testing TCP/IP functionality .......................................................................203
11Contents
Appendix H Installing Norton Ghost from the command line
Choosing an interface type for installation ................................................. 206
Choosing an installation mode ....................................................................206
Installing from the command line ...............................................................207
Uninstalling from the command line ..........................................................208
Service and support solutions
Glossary
Index
CD Replacement Form
12 Contents
Chapter
About Norton Ghost
This chapter includes the following topics:
■ Introducing Norton Ghost
■ What’s new in Norton Ghost 2003
■ How Norton Ghost works
■ Norton Ghost components
1
14 About Norton Ghost
Introducing Norton Ghost
Introducing Norton Ghost
Norton Ghost protects your data from computer disasters. The intuitive
Windows interface lets you create backup images of your hard disk or selected
partitions. You can clone directly between two computers using a network, USB,
or parallel connection. Norton Ghost is based on the robust cloning technology
of Symantec Ghost Enterprise.
Norton Ghost includes the following features:
■ Backup flexibility: Back up directly to a wide range of hard drives and
removable media, including CD-R/RW drives, FireWire and USB hard
drives, DVD devices, Iomega, ZIP, and JAZ drives.
■ Peer-to-peer communication: Fast peer-to-peer communication using high-
speed parallel, USB, or network IP connections.
■ Operating system support: You can back up, restore, or clone computers
installed with DOS, Windows 2000/XP/NT/9x, OS/2, or Linux.
■ File system support: You can back up, restore, or clone FAT, FAT32, NTFS,
and Linux Ext2/3 file systems.
■ Image file editing: Ghost Explorer lets you edit FAT and FAT32 image files.
■ Restore individual files: Ghost Explorer lets you restore individual files from
an image file.
■ Disk and partition management: You can run GDisk from DOS or in a
command shell from within Windows to manage partitions and disks.
■ Tutorials: A set of tutorials is included in Norton Ghost to provide a
demonstration of the most commonly used functions.
What’s new in Norton Ghost 2003
■ Windows user interface: You can launch Norton Ghost directly from
Windows without having to restart your computer.
■ Virtual Partition: Eliminates the need for a boot disk in most situations.
■ Linux support: You can back up, restore, and clone EXT3 file systems.
■ NTFS support: Norton Ghost now writes to NTFS partitions. You can store
an image file on an NTFS drive and restore from an image file located on an
NTFS drive.
■ Mapped network drives: A computer on a network can be mapped to a drive
letter. This lets Norton Ghost see the computer as a local drive and back up to
and restore from it.
■ Ghost Walker: This utility lets you update Security Identifiers (SID) and
computer names. Ghost Walker was previously available only in Symantec
Ghost, the corporate version of Norton Ghost.
■ Support for FireWire, USB 1.1, USB 2.0: You can now use Norton Ghost to
back up, restore, and clone to and from FireWire, USB 1.1, and 2.0 devices,
including hard disks and supported CD-R/RW and DVD drives.
■ DVD support: You can use Norton Ghost to back up to and restore from
supported DVD+ R/RW and DVD-R/RW drives.
■ Expanded CD-R/RW support: The CD-R/RW drives supported by Norton
Ghost have been increased to include most new drives.
■ Large drive support: Norton Ghost supports backing up, restoring, and
cloning IDE drives larger than 128 GB.
How Norton Ghost works
How Norton Ghost works
15About Norton Ghost
Virtual Partition
The basis of Norton Ghost is a cloning function that creates an image file that
contains all of the information required to recreate a complete disk or partition.
Image files contain a backup copy of an entire drive or one or more partitions.
The image file can be restored to one or more partitions or disks, replacing
existing data.
The Virtual Partition is a partition that is created when you perform a backup,
restore, clone, or other operation from Windows. All the files required for the
backup, restore, or clone are automatically installed into the Virtual Partition and
the task performed. Most of the Virtual Partition operation is not apparent to
you. However, there may be some occasions when you must know what the
Virtual Partition is and what it does, such as if you want to run Ghost.exe or
another application from the Virtual Partition.
One primary partition slot must be available in the MBR for the Virtual Partition.
16 About Norton Ghost
How Norton Ghost works
Hardware restrictions
Norton Ghost is designed to restore to and clone identical hardware. When
Microsoft Windows is installed, drivers necessary to support your hardware are
installed to the hard disk and recorded in the Windows Registry. If you move an
installation of Windows to another computer, either by directly moving the hard
disk or copying it using a Ghost operation, there is no guarantee that it will boot
or function correctly. Although Microsoft provides tools, such as Sysprep, that
may alleviate these problems to volume license holders, these tools are usually
unavailable to consumer or small business users.
A computer with Windows installed should be copied to a computer with
identical hardware. Moving or cloning file systems that do not contain an
operating system does not usually present a problem.
Preparing for an emergency
After you have installed Norton Ghost and created a backup image, you must
create and test a recovery boot disk for use in an emergency. If you experience a
critical failure and cannot start your computer, then you must have a recovery
boot disk. This lets you start your computer in DOS and run Norton Ghost to
restore your computer.
Note: If you saved your image file directly to CD or DVD, then you do not need a
recovery boot disk. Norton Ghost includes Ghost.exe if you save the image file to
CD or DVD.
Norton Ghost components
There are two methods of restoring your computer:
■ Norton Ghost
If you are able to start in Windows, then you may be able to run Norton
Ghost from Windows on your hard disk and restore your computer with the
latest backup image file that you have created.
See “Restoring your computer from an image file” on page 37.
■ Ghost.exe
If you cannot start Windows, then you must start your computer from a
recovery boot disk or CD/DVD. This starts your computer and starts Norton
Ghost in DOS. From Norton Ghost, you can access your image file and
restore your computer to the latest backup image file.
See “Restoring from an image file” on page 101.
The Ghost Boot Wizard helps you create a recovery boot disk.
See “Creating boot disks and boot images” on page 75.
Warning: Create and test a recovery boot disk before you need it. If your
computer crashes and you do not have a recovery boot disk, then you will have to
find another computer on which to create a boot disk.
17About Norton Ghost
Norton Ghost components
Norton Ghost includes a number of products and utilities.
Norton Ghost wizards
Norton Ghost includes Windows wizards to guide you through the basic tasks.
18 About Norton Ghost
Norton Ghost components
These wizards include:
Backup Wizard
The Backup Wizard lets you select a hard disk or partition to back up to an image
file.
Restore Wizard
The Restore Wizard lets you restore a hard disk or partition from an image file.
Norton Ghost components
Clone Wizard
The Clone Wizard lets you clone a hard disk or partition directly from another
hard disk or partition.
Peer-to-Peer Wizard
The Peer-to-Peer Wizard starts Ghost.exe in the Virtual Partition with the peerto-peer drivers loaded.
19About Norton Ghost
20 About Norton Ghost
Norton Ghost components
Create Virtual Partition Wizard
The Create Virtual Partition Wizard restarts your computer in the Virtual
Partition in DOS with files from a selected directory. This enables you to run
DOS applications.
Run Ghost Interactively Wizard
The Run Ghost Interactively Wizard restarts your computer in DOS and runs
Ghost.exe.
Integrity Check
The image integrity check runs an integrity check on backup image files.
View Log
View Log lets you view logs created during Norton Ghost operations.
Norton Ghost executable
Ghost.exe runs in DOS and lets you back up, restore, and clone. Because the
executable is small with minimal conventional memory requirements, you can
run it easily from a DOS boot disk or hard drive.
Norton Ghost components
21About Norton Ghost
22 About Norton Ghost
Norton Ghost components
Ghost Boot Wizard
The Ghost Boot Wizard is a Windows application that creates boot disks that
start Norton Ghost when you turn on your computer. You can create boot disks
for various cloning tasks. The wizard guides you through adding the drivers that
are needed to create a boot disk.
Ghost Explorer
Ghost Explorer is a Windows application that lets you view directories and files in
an image file. You can also add, recover, and delete individual directories and files
from a FAT16/32 file system image file.
Norton Ghost components
Note: You can restore individual files from NTFS images, but you cannot update
NTFS images.
23About Norton Ghost
GDisk
GDisk is a complete replacement for the Microsoft FDISK and FORMAT utilities
that allows the following:
■ FAT file system formatting
■ Batch mode operation
■ Hiding and unhiding of partitions
■ Secure disk wiping to US Department of Defense standards
■ Extensive partition reporting
■ Boot.ini manipulation (GDisk32 only)
Two versions of GDisk are supplied:
■ GDisk: Runs in DOS
■ GDisk32: Runs from the command prompt in a Windows operating system
24 About Norton Ghost
Norton Ghost components
Ghost Walker
Ghost Walker assigns a statistically unique security identifier (SID) and a unique
computer name to cloned Microsoft Windows NT/2000/XP workstations. The
SID is an important part of the Windows NT/2000/XP security architecture as it
provides a unique identifier when these computers are networked. If you are
cloning more than one computer using the multiuser pack, you can use Ghost
Walker to set up each computer on a network with a unique identification, which
is mandatory on a Microsoft network.
Chapter
Installing Norton Ghost
This chapter includes the following topics:
■ Minimum system requirements
■ Installing Norton Ghost
■ Updating Norton Ghost
■ Uninstalling Norton Ghost
2
26 Installing Norton Ghost
Minimum system requirements
Minimum system requirements
To install and run Norton Ghost, the minimum requirements are as follows:
■ IBM computer or 100% compatible
■ 486 processor
■ VGA monitor (Super VGA recommended)
■ 16 MB RAM (32 MB RAM recommended)
■ Microsoft-compatible mouse recommended
■ Microsoft Windows 98/2000/Me/XP or Microsoft Windows NT4 SP6a
■ Internet Explorer 5
Ghost.exe
Ghost.exe must be installed on a computer with the Norton Ghost minimum
requirements. However, you can run Ghost.exe on a computer with the following
minimum requirements:
■ IBM PC computer or 100% compatible
■ 486 processor
■ 16 MB RAM
■ VGA monitor
■ Microsoft-compatible mouse recommended
CD and DVD writing
■ CD or DVD writer supported by Norton Ghost
Supported backup media
In addition to saving a backup to a secondary partition or an internal hard disk,
Norton Ghost can also save a backup to the following external media devices:
■ CD-R/RW
■ DVD+RW/-RW/+R/-R
■ USB 1.1/2.0 hard drive and CD/DVD recordable devices
■ FireWire (iEEE) 1394 hard drive and CD/DVD recordable devices
Installing Norton Ghost
■ Atapi tape (QIC157) devices
■ SCSI tape
■ A second computer using a peer-to-peer connection
■ Mapped network drive
■ ZIP drive
■ JAZ drive
To determine whether your device is supported by Norton Ghost, check that your
device is listed on the Symantec support Web site.
http:\\www.ghost.com
File systems supported for backup, restore, and cloning tasks
■ All FAT
■ All NTFS
■ EXT2/3
See “Cloning with Linux” on page 187.
27Installing Norton Ghost
Disaster recovery requirements
To restore a backup image in the event of an operating system or hard disk
failure, you must have one of the following recovery mechanisms in place before
the emergency occurs:
■ Floppy disk drive and floppy disk with the correct drivers for the selected
backup device
■ CD or DVD device and a bootable CD-ROM with the backup image created
by Norton Ghost
See “Preparing for an emergency” on page 16.
Installing Norton Ghost
The installation instructions for Norton Ghost differ depending on how you have
purchased Norton Ghost:
■ As a part of Norton SystemWorks Pro
■ Norton Ghost 2003
28 Installing Norton Ghost
Installing Norton Ghost
Installing Norton Ghost if purchased with Norton SystemWorks Pro
If you have purchased Norton Ghost as part of Norton SystemWorks Pro, then
Norton Ghost is installed from the Norton SystemWorks Pro CD.
To install Norton Ghost from Norton SystemWorks
1 Insert the Norton SystemWorks 2003 CD into the CD-ROM drive.
2 In the Norton SystemWorks 2003 window, click Install Norton SystemWorks
2003.
3 Click OK to accept the Virus detection message.
4 Click Next.
5 In the License Agreement window, click I accept the license agreement, and
then click Next.
If you select I do not accept the license agreement, you cannot continue with
the installation.
6 Confirm the installation location.
To select a different location for the installed files, click Browse.
7 Click Next.
8 Select an installation type:
■ Typical: The most common programs are installed. This is the best
choice for most users.
■ Complete: All programs are installed. This is the best choice for users
who want to take advantage of all the product features.
■ Express: The most common programs are installed with the default
settings and fewer prompts.
9 In the Select Features window, select Norton Ghost 2003 and click one of the
following:
■ Will be installed on local hard drive
■ Entire feature will be installed on local hard drive
To install only Norton Ghost, click the other Norton SystemWorks
components and select Entire feature will be unavailable.
10 Click Next.
11 Continue with the type of installation you chose. After installation, you may
receive a prompt telling you that your computer needs to be restarted for the
updates to take effect.
Installing Norton Ghost
If you have purchased Norton Ghost separately from Norton SystemWorks Pro,
then Norton Ghost is installed from the Norton Ghost CD.
To install Norton Ghost from the Norton Ghost CD
1 Insert the Norton Ghost CD into the CD-ROM drive.
2 In the Norton Ghost 2003 window, click Install Norton Ghost 2003.
3 In the Norton Ghost 2003 - InstallShield Wizard window, click Next.
4 In the License Agreement window, click I accept the license agreement, and
then click Next.
If you select I do not accept the license agreement, you cannot continue with
the installation.
5 In the User name field, type a user name.
6 In the Organization field, type an organization, if you belong to one.
7 Click Next.
8 Confirm the installation location.
To select a different location for the installed files, click Change.
Installing Norton Ghost
29Installing Norton Ghost
9 Click Next.
10 Click Install to start the installation.
If the opening screen does not appear
Sometimes, a computer’s CD-ROM drive does not automatically start a CD.
To start the installation from the Norton Ghost CD
1 On your desktop, double-click My Computer.
2 In the My Computer dialog box, double-click the icon for your CD-ROM
drive.
3 From the list of files, double-click Ncdstart.exe.
Registering Norton Ghost
To stay informed of upcoming Symantec products, please fill out the details for
registration of Norton Ghost. If you choose not to register the software using the
Information Wizard or if registration fails for some reason, you can register on
the Symantec Web site at www.symantec.com or by using the Product
30 Installing Norton Ghost
Installing Norton Ghost
Registration option in the Help menu in the Norton Ghost window. On the Web
site, go to the Products page for the registration link.
To register Norton Ghost
1 In the first Registration window, select the country from which you are
registering and the country in which you live (if different), and then click
Next.
2 If you would like information from Symantec about Norton Ghost, select the
method by which you want to receive that information, and then click Next.
3 Type your name and whether you want Norton Ghost registered to you or
your company, and then click Next.
4 Type your address, and then click Next.
5 Do one of the following:
■ Answer the survey questions to help Symantec improve its products and
services, and then click Next.
■ Skip the survey by clicking Next.
6 Select whether you want to register Norton Ghost through the Internet or by
mail.
■ If you want to register by mail, your computer must be connected to a
printer that the Information Wizard can use to print the registration
form.
■ If you want to register using the Internet, you must be connected to the
Internet.
7 Click Next.
If you submitted your registration through the Internet, the Information
Wizard displays the serial number for your product.
8 Write down the serial number or click Print to get a copy of your registration
information for future reference.
9 Click Next.
10 Select whether you want to use your existing profile the next time you
register a Symantec product or type the information as part of registration.
11 Click Finish.
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