Page 1
User Guide
Page 2
Norton AntiVirus™ User Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 15.0
Copyright © 2007 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate,
Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton
360, and Norton SystemWorks are trademarks or registered trademarks
of Symantec Corporation or its affiliates in the U.S. and other countries.
Windows is a trademark of Microsoft Corporation. Other names may be
trademarks of their respective owners.
The product described in this document is distributed under licenses
restricting its use, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any form
by any means without prior written authorization of Symantec
Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR
IMPLIED CONDITIONS, REPRESE NTATIONS AND WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PU RPOSE OR NON-IN FR INGEMENT,
ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS
ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE,
OR USE OF THIS DOCUMENTATION. THE INFORMA TION CONTAINED
IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
The Licensed Software and Documentation are deemed to be commercial
computer software as defined in FAR 12.212 and subject to restricted
rights as defined in FAR Section 52.227-19 "Commercial Computer
Software - Restricted Rights" and DFARS 227.7202, "Rights in
Commercial Computer Software or Commercial Computer Software
Documentation", as applicable, and any successor regulations. Any use,
modification, reproduction release, performance, display or disclosure
of the Licensed Software and Documentation by the U.S. Government
shall be solely in accordance with the terms of this Agreement.
Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014
http://www.symantec.com
Page 3
Symantec Software License Agreement
Norton AntiVirus™
SYMANTEC SOFTWARE SERVICE LICENSE
AGREEMENT
IMPORTANT: PLEASE READ THE TERMS AND
CONDITIONS OF THIS LICENSE AGREEMENT
(“LICENSE AGREEMENT”) CAREFULL YBEFORE
USING THE SOFTW ARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR SYMANTEC
ASIA PACIFIC PTE LTD, IF YOU ARE LO CATED
IN THE ASIA PACIFIC RIM OR JAPAN; OR
SYMANTEC LIMITED, IF YOU ARE LOCATED
IN EUROPE, THE MIDDLE EAST OR AFRICA
(“SYMANTEC”) IS WILLING TO LICENSE THE
SOFTWARE TO YOU AS THE INDIVIDUAL, THE
COMPANY, OR THE LEGAL ENTITY THAT WILL
BE UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON THE
CONDITION THAT YOU ACCEPT ALL OF THE
TERMS OF THIS LICENSE AGREEMENT. THIS
IS A LEGAL AND ENFORCEABLE CONTRACT
BETWEEN YOU AND SYMANTEC. BY OPENING
THIS PACKAGE, BREAKING THE SEAL,
CLICKING THE “I AGREE” OR “YES” BUTTON
OR OTHERWISE INDICATING ASSE NT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS AND
CONDITIONS OF THIS LICENSE AGREEMENT .
IF YOU DO NOT AGREE TO THESE TERMS AND
CONDITIONS, CLICK THE “CANCEL” OR “NO”
BUTTON OR OTHERWISE INDICATE REFUSAL,
MAKE NO FURTHER USE OF THE SOFTWARE,
AND CONTACT YOUR VENDOR OR SYMANTEC
CUSTOMER SERVICE, USING THE CONTACT
DETAILS IN SECTION 10 OF THIS LICENSE
AGREEMENT, FOR INFORMATION ON HOW
TO OBTAIN A REFUN D OF THE MONEY YOU
PAID FOR THE SOFTWARE (LESS SHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN ST ATES AND COUNTRIES
WHERE SHIPP ING, HANDLING, AND TAXES
ARE REFUNDABLE) AT ANY TIME DURING
THE SIXTY (60) DAY PERIOD FOLLOWING THE
DATE OF PURCHASE.
1. License:
The software and documentation, including any
product packaging (“Documentation”), that
accompanies this License Agreement
(collectively the “Software”) is the property of
Symantec or its licensors, and is protected by
copyright law. Although Symantec continues to
own the Software, after Your acceptance of this
License Agreement You will have certain rights
to use the Software during the Service Period.
The “Service Period” shall begin on the date of
Your initial installation of the Software, and
shall last for the period of time set forth in the
Documentation or the applicable transaction
documentation from the authorized distributor
or reseller from which You obtained the
Software. The Software may automatically
deactivate and become non-operational at the
end of the Service Period, and You will not be
entitled to receive any feature or content
updates to the Software unless the Service
Period is renewed. Subscriptions for renewals
of the Service Period will be available in
accordance with Symantec’s support policy
posted at
http://www.symantec.com/techsupp/
support_policy.html.
This License Agreement governs any releases,
revisions, updates or enhancements to the
Software that Symantec may make available to
You. Except as may be modified by the
Documentation, and subject to Symantec’s right
to terminate for Your breach pursuant to Section
9, Your rights and obligations under this License
Agreement with respect to the use of this
Software are as follows.
During the Service Period, You
may:
A. use one copy of the Software on a single
computer. If a greater number of copies and/or
number of computers is specified within the
Documentation or the applicable transaction
documentation from the authorized distributor
or reseller from which You obtained the
Software, You may use the Software in
accordance with such specifications;
B. make one copy of the Software for back-up or
archival purposes, or copy the Software onto the
hard disk of Your computer and retain the
original for back-up or archival purposes;
C. use the Software on a network, provided that
You have a licensed copy of the Software for
each computer that can access the Software over
that network;
Page 4
D. permanently transfer all of Your rights in the
Software granted under this License Agreement
to another person or entity, provided that You
retain no copies of the Software and the
transferee agrees to the terms of this License
Agreement. Partial transfer of Your rights under
this License Agreement shall not be permitted.
For example, if the applicable documentation
grants You the right to use multiple copies of
the Software, only a transfer of the rights to use
all such copies of the Software would be valid;
and
E. use the Software in accordance with any
additional permitted uses which may be set
forth below.
You may not, nor may you
permit any other person to::
A. sublicense, rent or lease any portion of the
Software;
B. reverse engineer, decompile, disassemble,
modify, translate, make any attempt to discover
the source code of the Software or create
derivative works from the Software;
C. use the Software as part of a facility
management, timesharing, service provider or
service bureau arrangement; or
D. use the Software in any manner that is not
permitted pursuant to this License Agreement.
2. Software Feature and Content
Updates:
A. You shall have the right to receive new
features to the Software as Symantec, in its sole
discretion, makes such features available with
the Software during Your Service Period.
Symantec may, at its discretion, add, modify or
remove features from the Software at any time
with or without notice to You.
B. Certain Software uses content that is updated
from time to time, including but not limited to
the following Software: antivirus and crimeware
software use updated virus definitions;
antispyware software uses updated spyware
definitions; antispam software uses updated
antispam rules; content filtering and
antiphishing software use updated URL lists;
some firewall software use updated firewall
rules; vulnerability assessment products use
updated vulnerability data and web site
authentication software uses updated lists of
authenticated web pages; these updates are
collectively referred to as “Content Updates” (or
alternatively referred to as “Protection Updates”
or “Security Updates” at times). You shall have
the right to receive Content Updates for the
Software during Your Service Period.
3. Product Installation; Required
Activation:
A. During the installation process, the Software
may uninstall or disable other security products,
or features thereof, if such products or features
are incompatible with the Software or for
purposes of improving the overall functionality
of the Software.
B. There may be technological measures in this
Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install and
uninstall the Software on a computer to not more
than a finite number of times for a finite number
of computers. This License Agreement and the
Software containing enforcement technology
require activation as further set forth in the
Documentation. The Software will only operate
for a finite period of time prior to Software
activation by You. During activation, You may
be required to provide Your unique product key
accompanying the Software and computer
configuration in the form of an alphanumeric
code over the Internet to verify the authenticity
of the Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted by
the Software, the Software will cease to function
until activation is complete; at which time the
Software functionality will be restored. In the
event that You are not able to activate the
Software over the Internet, or through any other
method specified during the activation process,
You may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.
4. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on which
it is installed, which may include:
· Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the Software
was successfully completed and is collected by
Symantec for the purpose of evaluating and
improving Symantec’s product installation
Page 5
success rate. This information will not be
correlated with any personally identifiable
information.
· Information on potential security risks as well
as URLs of websites visited that the Software
deems potentially fraudulent. The URLs could
contain personally identifiable information that
a potentially fraudulent website is attempting
to obtain without Your permission. This
information is collected by Symantec for the
purpose of evaluating and improving the ability
of Symantec’s products to detect malicious
behavior, potentially fraudulent websites and
other Internet security risks. This information
will not be correlated with any personally
identifiable information.
· Portable executable files that are identified as
potential malware, including information on the
actions taken by such files at the time of
installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected files could
contain personally identifiable information that
has been obtained by the malware without Your
permission. Files of this type are being collected
by Symantec only for the purpose of improving
the ability of Symantec’s products to detect
malicious behavior. Symantec will not correlate
these files with any personally identifiable
information. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.
· The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used by
Symantec as an account name for such
computer under which You may elect to receive
additional services and/or under which Y oumay
use certain features of the Software. You may
change the account name at any time after
installation of the Software (recommended).
·Other general, statistical information used for
product administration and analysis, and for
improving product functionality. This
information will not be correlated with any
personally identifiable information.
The collected information as set out above is
necessary for the purpose of optimizing the
functionality of Symantec’s products and may
be transferred to the Symantec group in the
United States or other countries that may have
less protective data protection laws than the
region in which You are situated (including the
European Union), but Symantec has taken steps
so that the collected information, if transferred,
receives an adequate level of protection.
Symantec may disclose the collected information
if asked to do so by a law enforcement official
as required or permitted by law or in response
to a subpoena or other legal process. In order to
promote awareness, detection and prevention
of Internet security risks, Symantec may share
certain information with research organizations
and other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software, You
acknowledge and agree that Symantec may
collect, transmit, store, disclose and analyze
such information for these purposes.
5. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy of
the Software and are not completely satisfied
with it for any reason, please make no further
use of the Software and contact Symantec
Customer Service, using the contact details set
out in Section 10 of this License Agreement, for
a refund of the money You paid for the Software
(less shipping, handling, and any applicable
taxes except in certain states and countries
where shipping, handling and taxes are
refundable) at any time during the sixty (60)
day period following the date of purchase.
6. Limited Warranty:
Symantec warrants that the media on which the
Software is distributed will be free from defects
for a period of sixty (60) days from the date of
delivery of the Software to You. Your sole
remedy in the event of a breach of this warranty
will be that Symantec will, at its option, replace
any defective media returned to Symantec
within the warranty period or refund the money
You paid for the Software. Symantec does not
warrant that the Software will meet Your
requirements or that operation of the Software
will be uninterrupted or that the Software will
be error-free.
TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE ABOVE WARRANTY
IS EXCLUSIVE AND IN LIEU OF ALL OTHE R
WARRANTIES, WHETHER EXPRESS OR
IMPLIED, INCLUDING THE I MPLIED
WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEME NT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY GIVES
Page 6
YOU SPECIFIC LEGAL RIGHTS. YOU MAY
HAVE OTHER RIGHTS, WHICH VARY FROM
ST ATE TO STATE AND COUNTRY TO COUNTRY.
7. Disclaimer of Damages:
SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION OF
LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE BELOW
LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW AND REGARDLESS OF
WHETHER ANY REMEDY SET FORTH HEREIN
FAILS OF ITS ESSENTIAL PURPOSE, IN NO
EVENT WILL SYMANTEC OR ITS LICENSORS
BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR SIMILAR
DAMAGES, INCLUDING ANY LOST PROFITS
OR LOST DATA ARISING OUT OF THE USE OR
INABILITY TO USE THE SOFTWARE EVEN IF
SYMANTEC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR THE
APPLICABLE SERVICE PERIOD. The disclaimers
and limitations set forth above will apply
regardless of whether You accept the Software.
8. U.S. Government Restricted
Rights:
The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial Computer
Software - Restricted Rights" and DFARS
227.7202, “Rights in Commercial Computer
Software or Commercial Computer Software
Documentation”, as applicable, and any
successor regulations. Any use, modification,
reproduction release, performance, display or
disclosure of the Software by the U.S.
Government shall be solely in accordance with
the terms of this License Agreement.
9. Export Regulation:
You acknowledge that the Software and related
technical data and services (collectively
"Controlled Technology") may be subject to the
import and export laws of the United States,
specifically the U.S. Export Administration
Regulations (EAR), and the laws of any country
where Controlled Technology is imported or
re-exported. You agree to comply with all
relevant laws and will not export any Controlled
Technology in contravention to U.S. law nor to
any prohibited country, entity, or person for
which an export license or other governmental
approval is required. All Symantec product is
prohibited for export or re-export to Cuba, North
Korea, Iran, Syria and Sudan and to any country
subject to relevant trade sanctions. You hereby
agree that You will not export or sell any
Controlled Technology for use in connection
with chemical, biological, or nuclear weapons,
or missiles, drones or space launch vehicles
capable of delivering such weapons.
10. General:
This License Agreement will be governed by
the laws of the State of California, United States
of America. This License Agreement is the entire
agreement between You and Symantec relating
to the Software and: (i) supersedes all prior or
contemporaneous oral or written
communications, proposals, and representations
with respect to its subject matter; and (ii)
prevails over any conflicting or additional terms
of any quote, order, acknowledgment, or similar
communications between the parties.
Notwithstanding the foregoing, nothing in this
License Agreement will diminish any rights You
may have under existing consumer protection
legislation or other applicable laws in Your
jurisdiction that may not be waived by contract.
This License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use of
and destroy all copies of the Software and
Documentation. The disclaimers of warranties
and damages and limitations on liability shall
survive termination. This License Agreement
may only be modified by the Documentation or
by a written document that has been signed by
both You and Symantec. Should You have any
questions concerning this License Agreement,
or if You desire to contact Symantec for any
reason, please write to Symantec Customer
Service, 555 International Way,Springfield, OR
97477, U.S.A. or visit the Support page at
www.symantec.com.
CPS / S 1.1 / USE
Additional Terms and Condit ions:
In additon to the terms and conditions set forth
above, the following terms and conditions will
also apply to Your use of the Software:
Page 7
Technical Support:
In connection with Your use of the Software You
may choose to access certain technical support
features that may be offered from within the
Software, which may include live chat with a
technical support agent and/or assistance from
a technical support agent via remote computer
access (any such technical support offered from
within the Software shall be referred to in this
License Agreement as the “Technical Support”).
Any such Technical Support shall be provided
in Symantec’s sole discretion without any
guarantee or warranty of any kind. It is solely
Your responsibility to complete a backup of all
Your existing data, software and programs
before receiving any Technical Support. In the
course of providing the Technical Support,
Symantec may determine that the technical
issue is beyond the scope of the Technical
Support. Symantec reserves the right to refuse,
suspend or terminate any of the Technical
Support in its sole discretion.
CPS / S 1.1 / NAV-NIS
Page 8
Page 9
Chapter 1 Installation
Before you begin . . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . 11
Installing and activating Norton AntiVirus .. . . . . . 11
If the opening panel does not appear . . .. . . . . . .. . . . 12
Chapter 2 Getting started
Starting Norton AntiVirus . . . . .. . . . . . .. . . . . . .. . . . . . .. 13
Activating your product .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. 14
Exploring the main window .. .. . . . . . .. . . . . . .. . . . . . .. 15
Viewing the status of your protection
categories ... . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . 18
About the S ecurity Status indicator . . .. . . . . . .. . . . . . 19
For more information . . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . 21
Chapter 3 Responding to emergencies
If your product won't install . . .. . . . . . .. . . . . . .. . . . . . .. 25
If you suspect that your computer is infected with
a virus . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . .. . . . . . 26
Service and support solutions
Index
Contents
Page 10
Contents10
Page 11
This chapter includes the following topics:
1 Before you begin
1 Installing and activating Norton AntiVirus
1 If the opening panel does not appear
Before you begin
Before you begin, you should close all open programs on
your computer and ensure that you are connected to the
Internet.
Norton AntiVirus contains an antivirus program. If you
have other antivirus programs that are installed on your
computer, an uninstall panel may appear to help you
remove them. Symantec strongly recommends that you
remove the other antivirus programs. Follow the
instructions on the uninstall panel.
Installin g and activating Norton AntiV irus
You can install Norton AntiVirus from a CD or from a file
that you download.
1
Installation
Page 12
To install and activate Norton AntiVirus
1
Do one of the following:
1 If you install from a CD, insert the CD into the
CD-ROM drive .
1 If you downloaded your copy of Norton AntiVirus,
double-click the file that you downloaded.
2
See “If the opening
panel does not
appear” on page 12.
In the opening panel, click Install Norton AntiVirus.
3
Read the License Agreement, type your Product Key if
you are prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot
continue the installation.
4
Review the “If you have other security products
installed” panel, and then click Next.
5
In the Norton AntiVirus panel, review the options, and
then click Next.
6
If the Norton Account panel appears, do one of the
following:
1 If you have a Norton Account, complete the Sign in
to an existing Norton Account section.
1 If you want to create a new Norton Account,
complete the Create a Norton Account section.
7
Click Next.
8
In the Norton AntiVirus panel, review your subscription
details, and then click Finish.
If the opening panel does not appear
Sometimes a computer's CD-ROM drive does not
automatically run a CD.
To start the installation from the product CD
1
On your desktop, double-click My Computer.
2
In the My Computer window, double-click the icon for
your CD-ROM drive.
3
In the list of files, double-click CDStart.exe
Installation
If the opening panel does not appear
12
Page 13
This chapter includes the following topics:
1 Starting Norton AntiVirus
1 Activating your product
1 Exploring the main window
1 Viewing the status of your protection categories
1 About the Security Status indicator
1 For more information
Starting Norton AntiVirus
See “Responding to
Security Status
indicators ”
on page 20.
Norton AntiVirus protects any computer on which it is
installed. You do not have to start the program to be
protected. If Norton AntiVirus detects a situation that
requires your attention, a window opens to help you resolve
it.
At any time, you can start Norton AntiVirus to adjust the
settings, review your protection status, or perform
preventive maintenance. All of the program features can
be accessed from the main window.
2
Getting started
Page 14
To start Norton AntiVirus
4
Do one of the following:
1
In the Windows notification area, double-click the
Norton AntiVirus icon.
1
On the Windows taskbar, click Start > All
Programs > Norton AntiVirus > Norton
AntiVirus.
Activating your product
If you did not activate your product during installation,
you will receive an Activation Needed alert regularly until
you activate the product.
Product activation reduces software piracy and ensures
that you are using authentic Symantec software.
w
You must activate your product within the time period that
is specified by the alert, or your product will stop working.
You can activate your product directly from the Activation
Needed alert. Or, you can use the Help & Support link in
the main window. Activation should take only a few
minutes.
To activate your product from the Activation Needed
alert
1
In the alert, click Activate Now.
2
Click OK.
3
In the Activation window, click Next.
4
In the Activation Successful window, click Finish.
To activate your product from the main window
1
At the top of the main window, click Help & Support.
2
In the Help & Support main window, click Activation.
3
In the Activation window, click Next.
4
In the Activation Successful window, click Finish.
Getting started
Activating your product
14
Page 15
If you cannot activate your product
If you cannot connect to the Symantec servers to activate
your product, first check to see if you have parental control
software, either installed or through your IS P, that might
be blocking the connection.
A connectivity problem may occur if you use parental
control software. If you suspect that parental controls are
blocking the connection, you can configure the parental
controls so that they do not block the activation procedure.
You need to sign in to your parental control software as
an administrator or log on to the Internet through your ISP
as an administrator to change your configuration.
Exploring the main window
When you start Norton AntiVirus, the main window opens.
The main window provides access to all Norton AntiVirus
features, options, Help, and Support.
To explore the main window
1
See “Starting Norton
AntiVirus”
on page 13.
Start Norton AntiVirus.
15Getting started
Exploring the main window
Page 16
2
On the top of the main window, click the link that you
want to explore. Your options are:
Lets you submit feedback about
your experience with your Norton
product
Leave Feedback
Lets you manage all of your Norton
product information from one
location
Norton Account
Lets you view the Norton Support
Web page, the Symantec Help
Center, and the About Norton
AntiVirus information
Help & Support
Getting started
Exploring the main window
16
Page 17
3
On the left side of the main window, click the option
that you want to explore. Your options are:
Lets you view the security status of
your computer
Security Status
Lets you set up and view Network
Security Map features
Network Map
Lets you check for the latest product
updates
Run LiveUpdate
Lets you immediately scan your
computer for risks
Scan Now
Lets you review the details of your
most recent product activities
View History
Lets you set options for Norton
Protection Center and Norton
AntiVirus.
Options
Lets you renew or restore your
Norton AntiVirus subscription
Subscription
17Getting started
Exploring the main window
Page 18
4
In the center of the window, click the option bar that
you want to explore. Your options are:
Lets you run the tasks that are
specific to your product
Tasks & Scans
Lets you view and customize
options that are specific to your
product
Settings
Lets you view the Activity Log and
the Online Virus Encyclopedia
Reports & Statistics
Viewing the status of your protection
categories
Norton AntiVirus includes the Norton Protection Center.
As you use your computer, the Norton Protection Center
monitors how well your computer and activities are
protected from threats, risks, and damage. Before you begin
a task, you can use the Norton Protection Center to
determine if it is safe to continue.
To view the status of your protection categories
See “Starting Norton
AntiVirus”
on page 13.
1
In the main window, click the Home tab.
2
In the Norton Protection Center window, review the
status of the items under each of the protection
categories.
Getting started
Viewing the status of your protection categories
18
Page 19
3
Optionally, do any of the following:
1 To view more details about the security status of an
item, click the item.
1 To fix the status of an item that affects your system's
overall health evaluation, click the item, and then
click Fix.
1 To ignore the status of an item that affects your
system's overall health evaluation, click the item,
and then click Ignore.
1 To monitor a security item that has been ignored,
click the item, and then click Monitor.
About the protection categories
Depending on the programs that are installed with the
Norton Protection Center, the protection categories can
include the following:
Displays the status of protection
categories that are specific to your
product
Computer
Displays the protection status of
your outgoing and incoming email
scanning
Internet
Displays the protection status for
your Internet transactions, if
applicable
Identity
About the Security Status indicator
The Norton Protection Center tab summarizes your current
protection levels for different activities such as emailing
and Web browsing. It estimates a general level of
protection based on the security programs that are installed
on your computer.
19Getting started
About the Security Status indicator
Page 20
A Security Status indicator appears on the left side of the
main window. The status levels are as follows:
No action is required on your part.Secure
Some issues require your attention,
but your computer is not at risk.
Attention
Some issues threaten your
computer's data or its ability to
perform effectively.
At Risk
Responding to Security Status indicators
When a status indicator displays a status that requires
your attention, you can take action to improve your
protection status.
To respond to status indicators
4
In the main window, click Fix Now.
If you are using the Media Center Edition of Windows, you
might see a message that requires you to respond or
perform another action. It is recommended that you close
the message and use your desktop PC to perform any tasks.
To respond to a Media Center alert
4
When an alert appears, do one of the following:
1 If you are reading the message on your Media
Center PC, click Next, and then follow the on-screen
message.
1 If you are using an extender, read the message, and
then click OK.
You might need to use your mouse and keyboard
to complete a follow-up activity.
Getting started
About the Security Status indicator
20
Page 21
For more information
The product documentation helps you use Norton
AntiVirus. You can find the information that you need on
your computer and on the Symantec Web site.
Accessing Help
Help is available throughout your Symantec product. Help
provides links to information that assists you with the
specific tasks that you want to complete. The online Help
provides a guide to all of the product features and tasks
that you can complete.
To access Help
1
At the top of the main window, click Help & Support.
2
In the Help & Support window, click Help.
3
In the Help window, in the left pane, click a tab. Your
options are:
Displays Help by topicContents
Lists all keywords for the Help topics
in alphabetical order
Index
Opens a search box in which you
can type a word or a phrase
Search
You can print any Help topic.
To print a Help topic
1
In the Help window, click the Contents tab.
2
In the Contents list, select the topic that you want to
print, and then click Print.
3
Select whether you want to print only the selected topic,
or the topic and all of the subtopics under it.
4
Click OK.
21Getting started
For more information
Page 22
Accessing the user guide PDF
You can find the
Norton AntiVirus User Guide
on the CD
in PDF format. You must have Adobe® Reader® installed
on your computer to read the PDF.
w
If you purchased this product as a download, the PDF and
Adobe Reader are not included. You must download the
PDF from the Symantec Web site and Adobe Reader from
the Adobe Web site.
To install Adobe Reader from the CD
1
Insert the CD into the CD-ROM drive.
2
In the window that appears, click Browse CD.
3
In the CD window, double-click the Manual folder.
4
If applicable, double-click the Adobe folder.
5
Double-click the program file.
6
Follow the on-screen instructions to select a folder for
Adobe Reader, and then complete the installation.
After you install the Adobe Reader, you can read the PDF
from the CD.
To read the user guide PDF from the CD
1
Insert the CD into the CD-ROM drive.
2
In the window that appears, click Browse CD.
3
In the CD window, double-click the Manual folder.
4
Double-click the PDF.
You can also copy the user guide to your computer and
read it from there.
To read the user guide that you copied to your
computer
1
Open the location into which you copied the PDF.
2
Double-click the PDF.
Accessing the Symantec Web site
You can access the Symantec Web site from your product
or from a browser.
Getting started
For more information
22
Page 23
To access the Symantec Web site from the Reports &
Statistics section
1
In the main window, click the Norton AntiVirus tab,
and then click the Reports & Statistics bar.
2
Click View Online Virus Encyclopedia.
To access the Symantec Web site in your browser
1
Open your Web browser.
2
Go to the following URL:
\www.symantec.com
23Getting started
For more information
Page 24
Getting started
For more information
24
Page 25
This chapter includes the following topics:
1 If your product won't install
1 If you suspect that your computer is infected with a
virus
If your product won't install
The Pre-Install Scan checks your computer for risks that
may prevent successful installation. If you do not run the
Pre-Install Scan, your installation may fail. If this occurs,
you must begin installation again and run the Pre-Install
Scan as directed.
After you delete the temporary files, you should begin the
installation again and run the Symantec Pre-Install Scan
to be sure that you have resolved the problem.
After you run the Pre-Install Scan, you should delete any
installation files that are left behind from your initial
installation attempt.
To delete remaining installation files
1
On the Windows taskbar, click Start > Run.
2
In the Run dialog box, type %TEMP%
3
Click OK.
4
With the temp folder open, on the Edit menu, click
Select All.
3
Responding to
emergencies
Page 26
5
Press Delete.
w
If you are not sure which files should be deleted, move
them to a different folder.
6
Close the temp folder window.
If you suspect that your computer is
infected with a virus
If you cannot run the Pre-Install Scan, but you can connect
to the Internet, you can run virus detection from the
Symantec Security Response Web site.
Scanning for viruses with Symantec Security Check
The Web-based Symantec Security Check scan uses the
most current protection updates, including updates that
were released after you purchased your product.
To scan for viruses with Symantec Security Check
1
On the Internet, visit the Symantec Security Response
Web site at the following URL:
http://security.symantec.com
2
In the Symantec Security Check window, click Go.
3
Under Virus Detection, click Start.
4
In the End-User License Agreement window, read the
License Agreement, and then click I accept.
If you do not accept the License Agreement, you cannot
continue the Virus Detection scan.
5
Click Next.
6
In the Privacy Policy window, read the policy, and then
click I consent.
If you do not consent, you cannot continue the Virus
Detection scan.
7
Click Next.
Responding to emergencies
If you suspect that your computer is infected with a virus
26
Page 27
About online support
Symantec One Click Support offers a range of technical
support and customer service options. You can access
these options by clicking the Help & Support link anywhere
in the product. If you cannot access One Click Support,
then you can access our support options by pointing your
Web browser to the following address:
www.symantec.com/techsupp/
Under the Home & Home Office section, select your
product. Then, from the list of options, choose the item
that best describes your issue.
The Symantec Web site also contains answers to the most
common customer questions.
w
If you received this product when you purchased your
computer, your computer manufacturer may be responsible
for providing your support.
About phone support
If you have a question or problem that you cannot resolve
by using Symantec One Click Support, you can contact
Symantec phone support. Click the Contact Us link at the
bottom of the Help & Support window. This support is
available to all registered customers.
Service and support
solutions
Page 28
If you cannot access phone support by using One Click
Support, then you can access our phone supp ort options
by pointing your Web browser to the following address:
www.symantec.com/techsupp/
Under the Home & Home Office section, select your
product. Then, from the list of options, choose the item
that best describes your issue. If you have a question or
problem that you still cannot resolve on the support Web
site by yourself, click Contact Us link for additional phone
support information.
Symantec shall provide complimentary support and pay
for support in accordance with the most current consumer
support policy of Symantec. You can find the current
Symantec consumer support policies on our Web site at:
www.symantec.com/techsupp/support_policy.html
Support for old and discontinued
versions
When Symantec announces that a product will no longer
be marketed or sold, technical support is discontinued six
months after the termination announcement.
Technical support for discontinuing products and old
versions is subject to the most current consumer support
policy of Symantec. You can find the current Symantec
consumer support policies on our Web site at:
www.symantec.com/techsupp/support_policy.html
Keeping your subscription current
Subscription period lengths vary by Symantec product. To
maintain uninterrupted protection, you must keep your
subscription up to date. If you do not renew your
subscription, you will be unable to obtain updates of any
kind and the software will no longer function.
Service and support solutions
Support for old and discontinued versions
28
Page 29
When you run LiveUpdate near the end of your
subscription period, you are prompted to subscribe for a
nominal charge. Follow the instructions on the screen to
renew.
When you renew your subscription, the protection updates
and new product features are available throughout the
subscription period. Please note that features may be
added, modified, or removed during this period.
Worldwide service and support
Support solutions vary by country. For Symantec and
International Partner locations that are outside of the
United States, contact one of the service and support offices
that are listed in this section. You can also go to the
following Web site and select your language:
www.symantec.com/techsupp/globalsupport.html
For each region, please check the Web site for the
appropriate phone number.
Contact informationRegion
1 Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/home_homeoffice/support/
index.jsp
North America
1 Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/home_homeoffice/
support/index.jsp
Australia and
New Zealand
29Service and support solutions
Worldwide service and suppor t
Page 30
Contact informationRegion
1 Symantec Ltd Consumer Services & Support
PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/home_homeoffice/
support/index.jsp
Europe, Middle
East, and Africa
1 Symantec Brasil
Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil
1 Portuguese language support:
http://www.symantec.com/pt/br/home_homeoffice/
support/index.jsp
1 Spanish language support:
http://www.symantec.com/es/mx/home_homeoffice/
support/index.jsp
Latin America
August 01, 2007
Service and support solutions
Worldwide service and support
30
Page 31
A
activation
activating 11
alerts 14
phone 15
procedure 14
activation problems 15
Adobe Reader
installing 22
using to view PDF 22
Attention 19
C
CD-ROM
opening screen 12
reading User Guide PDF from 12
starting installation 12
Computer 19
H
Help
accessing 21
printing 21
Symantec service and support 27
I
Identity 19
installation
from CD 11
installation
(continued)
from downloaded copy 11
problems 25–26
installation problems 12
installing 11
Internet 19
M
main window
features 15
Help 15
Help & Support 16
Leave Feedback 16
Network Map 17
Norton Account 16
options 15
Reports & Statistics 18
Run LiveUpdate 17
Scan Now 17
Security Status 17
Settings 18
Subscription 17
Support 15
Task & Scans 18
View History 17
N
Norton AntiVirus
desktop icon 14
Index
Page 32
Norton AntiVirus
(continued)
main window 15
starting 13
Norton Protection Center
protection categories 18
Security Status indicator 19
status levels 19
O
options 17
P
phone activation 15
Pre-Install Scan
problems running 25
S
scans
Symantec Security Check 26
Service and Support 27
status indicators
Media Center 20
responding to 20
Subscription and account
information 22
Symantec Security Check 26
Symantec Web site
accessing from Reports &
Statistics 22
accessing from your browser 22
Online Virus Encyclopedia 22
T
Technical Support 27
for Norton AntiVirus 22
from Symantec 22
troubleshooting
activation 15
installation 25
troubleshooting
(continued)
technical support 27
U
User Guide PDF
on CD 22
opening 22
V
virus protection
Pre-Install Scan 25
Symantec Security Check 26
Index32
Page 33
foo
PN: 12693215
Loading...