USER MANUAL
Online UPS: Challenger Series
Stand Alone (SA)
120 VAC ‒ 220 VAC
Capacity: 1 KVA ~ 2 KVA ~ 3 KVA
REVISION
DESCRIPTION
DATE
Rev. 1.3
Formal Release
2015/08/31
Danger: For your safety
Improper use on this equipment can lead to an imminently hazardous situation which, if
not avoided, will result in death or serious injury.
Warning: Caution
Unsafe practices that could endanger health, safety and cause financial damage.
Important
Any important technical and operating information on the equipment, should not
neglected.
Annotation
Sy-G reserves the right to alter the features of its products without prior notice.
CONTENTS
1. Safety Warning .......................................................................................................................... 2
1.1. Transportation .................................................................................................................... 2
1.2. Preparation .......................................................................................................................... 3
1.3. Installation ........................................................................................................................... 3
1.4. Operation ............................................................................................................................. 4
1.5. Maintenance, service and faults .................................................................................. 4
2. Installation and Setup ............................................................................................................. 5
2.1. Rear Panel View ................................................................................................................. 6
2.2. Install the UPS………………………………………………………………………………………….7
2.3. Battery Replacement……….……………………………………………………………………….9
2.4. Battery Kit Assembly..…………………………………………………………………………….10
3. Operations ................................................................................................................................ 13
3.1. Button Operation ............................................................................................................ 10
3.2. LCD Panel ........................................................................................................................... 11
3.3. Audible Alarm................................................................................................................... 12
3.4. LCD display wordings index ........................................................................................ 12
3.5. UPS Setting ....................................................................................................................... 13
3.6. Operating Mode Description ...................................................................................... 16
3.7. Faults Reference Code................................................................................................... 16
3.8. Warning indicator ........................................................................................................... 17
4. Troubleshooting ...................................................................................................................... 18
5..Storage and Maintenance ................................................................................................... 20
6. Technical Specifications ....................................................................................................... 21
Page | 2
1. Safety Warning
Please comply with all warnings and operating instructions in this manual strictly. Save
this manual properly and read carefully the following instructions before installing the
unit. Do not operate this unit before reading through all safety information and
operating instructions carefully.
1.1. Transportation
Please transport the UPS system only in the original package to protect against shock
and impact.
1.2. Preparation
o Condensation may occur if the UPS system is moved directly from cold to
warm environment.
The UPS system must be absolutely dry before being installed.
PLEASE ALLOW AT LEAST TWO HOURS FOR THE UPS SYSTEM TO ACCLIMATE THE
ENVIRONMENT.
o Do not install the UPS system near water or in moist environments.
o Do not install the UPS system where it would be exposed to direct sunlight or
near heater.
o Do not block ventilation holes in the UPS housing.
1.3. Installation
o Do not connect appliances or devices which would overload the UPS system
(e.g. laser printers) to the UPS output sockets.
o Place cables in such a way that no one can step on or trip over them.
o Do not connect domestic appliances such as hair dryers to UPS output
sockets.
o The UPS can be operated by any individuals with no previous experience.
o Connect the UPS system only to an earthed shockproof outlet which must be
easily accessible and close to the UPS system.
o Please use only VDE-tested, CE-marked mains cable (e.g. the mains cable of
your computer) to connect the UPS system to the building wiring outlet
(shockproof outlet).
Page | 3
o Please use only VDE-tested, CE-marked power cables to connect the loads to
the UPS system.
o When installing the equipment, it should ensure that the sum of the leakage
current of the UPS and the connected devices does not exceed 3.5mA.
1.4. Operation
o Do not disconnect the mains cable on the UPS system or the building wiring
outlet (shockproof socket outlet) during operations since this would cancel the
protective earthing of the UPS system and of all connected loads.
o The UPS system features its own, internal current source (batteries). The UPS
output sockets or output terminals block may be electrically live even if the
UPS system is not connected to the building wiring outlet.
o In order to fully disconnect the UPS system, first press the OFF/Enter button
to disconnect the mains (commercial power).
o Prevent no fluids or other foreign objects from inside of the UPS system.
1.5. Maintenance, service and faults
THE UPS SYSTEM OPERATES WITH HAZARDOUS VOLTAGES. REPAIRS MAY BE
CARRIED OUT ONLY BY QUALIFIED MAINTENANCE PERSONNEL.
o Caution - Risk of electric shock. Even after the unit is disconnected from the
mains (commercial power), components inside the UPS system are still
connected to the battery and electrically live and dangerous.
o Before carrying out any kind of service and/or maintenance, disconnect the
batteries and verify that no current is present and no hazardous voltage exists
in the terminals of high capability capacitor such as BUS-capacitors.
o Only persons are adequately familiar with batteries and with the required
precautionary measures may replace batteries and supervise operations.
Unauthorized persons must be kept well away from the batteries.
o Caution - Risk of electric shock. The battery circuit is not isolated from the
input voltage. Hazardous voltages may occur between the battery terminals
and the ground. Before touching, please verify that no voltage is present!
o Batteries may cause electric shock and have a high short-circuit current.
Please take the precautionary measures specified below and any other
measures necessary when working with batteries:
Remove wristwatches, rings and other metal objects
Use only tools with insulated grips and handles.
o When changing batteries, install the same number and same type of batteries.
Page | 4
o Do not attempt to dispose of batteries by burning them. This could cause
battery explosion.
o Do not open or destroy batteries. Escaping electrolyte can cause injury to the
skin and eyes. It may be toxic.
o Please replace the fuse only with the same type and amperage in order to
avoid fire hazards.
o Do not dismantle the UPS system.
Page | 5
2. Installation and Setup
Before installation, please inspect the unit. Be sure that nothing inside the
package is damaged. Please keep the original package in a safe place for future use.
2.1. Rear Panel View
1 KVA
2 KVA
Page | 6
3 KVA
Description UPS
AC input.
Input circuit breaker.
USB communication port.
RS-232 communication port.
SNMP intelligent slot (option).
External battery connection (only available for L model).
Output receptacles.
Output terminal.
Output circuit breaker.
Page | 7
2.2. Install the UPS
Rack-mount Installation
This UPS can be mounted in the 19” rack chassis. Please follow below steps to position
this UPS.
Stand Alone Installation
Step 1: Connect battery wires
If using rack UPS, the UPS is shipped out from factory without connecting battery
wires for safety consideration. Before installing the UPS, please follow below
steps to re-connect battery wires first.
Page | 8
Step 2: UPS input connection
Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using
extension cords.
o For 208/220/230/240 VAC models: The power cord is supplied in the
UPS package.
o For 110/115/120/127 VAC models: The power cord is attached to the
UPS.
The input plug is a NEMA 5-15P for 1 KVA model and NEMA 5-20P for 2 KVA model.
Step 3: UPS output connection
o For socket-type outputs, simply connect devices to the outlets.
o For terminal-type input or outputs, please follow below steps for the
wiring configuration:
a) Remove the small cover of the terminal block.
b) Suggest using AWG14 or 2.1mm2 power cords for 3 KVA (208/220/230/240
VAC models).
Suggest using AWG12-10 or 3.3 mm2 or 5.3 mm2 power cords for 3 KVA
(110/115/120/127 VAC models). Please also install a circuit breaker (40A)
between the mains and AC input of UPS in 3 KVA (110/115/120127 VAC models)
for safety operation.
c) Upon completion of the wiring configuration, please check whether the wires are
securely affixed.
d) Put the small cover back to the rear panel.
Step 4: Communication connection
Communication Ports
USB
RS-232
Intelligent
To allow for unattended UPS shutdown/start-up and status monitoring, connect
the communication cable one end to the USB/RS-232 port and the other to the
Page | 9
communication port of your PC. With the monitoring software installed, you can
schedule UPS shutdown/start-up and monitor UPS status through PC.
The UPS is equipped with intelligent slot perfect for either SNMP or AS400 card.
When installing either SNMP or AS400 card in the UPS, it will provide advanced
communication and monitoring options.
USB port and RS-232 port can’t work at the same time.
Step 5: Turn on the UPS
Press the ON/Mute button on the front panel for two seconds to power on the
UPS.
NOTE: The battery charges fully during the first five hours of normal operation. Do not
expect full battery run capability during this initial charge period.
Step 6: Install software
For optimal computer system protection, install UPS monitoring software to fully
configure UPS shutdown. You may insert provided CD into CD-ROM to install the
monitoring software. If not, please follow steps below to download and install
monitoring software from the internet:
1. Insert the included installation CD into CD-ROM drive and then follow the on-
screen instructions to proceed software installation. If there no screen shows 1
minute after inserting the CD, please execute setup.exe file for initiating
software installation.
2. Follow the on-screen instructions to install the software.
3. When your computer restarts, the monitoring software will appear as an
orange plug icon located in the system tray, near the clock.
2.3. Battery replacement
NOTICE: This UPS is equipped with internal batteries and user can replace the
batteries without shutting down the UPS or connected loads. (Hot-swappable
battery design) Replacement is a safe procedure, isolated from electrical hazards.
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NOTE: Upon battery disconnection, equipment is not protected from power outages.
CAUTION!! Consider all warnings, cautions, and notes before replacing batteries.
2.4. Battery kit Assembly (OPTIONAL)
NOTICE: Please assemble battery kit first before installing it inside of UPS.
Please select correct battery kit procedure below to assemble it.
Page | 11
Battery Kit - 2 Units
Battery Kit - 3 Units
Page | 12
Battery Kit - 6 Units
Page | 13
3. Operations
3.1. Button Operation
BUTTON
FUNCTION
ON/Mute
Button
o Turn on the UPS: Press and hold ON/Mute button for at least 2
seconds to turn on the UPS.
o Mute the alarm: After the UPS is turned on in battery mode, press and
hold this button for at least 5 seconds to disable or enable the alarm
system. But it is not applied to the situations when warnings or errors
occur.
o Up key: Press this button to display previous selection in UPS setting
mode.
o Switch to UPS self-test mode: Press ON/Mute buttons for 5 seconds
to enter UPS self-testing while in AC mode, ECO mode, or converter
mode.
OFF/Enter
Button
o Turn off the UPS: Press and hold this button at least 2 seconds to turn
off the UPS. UPS will be in standby mode under power normal or
transfer to bypass mode if the bypass enable setting by pressing this
button.
o Confirm selection key: Press this button to confirm selection in UPS
setting mode.
Select
Button
o Switch LCD message: Press this button to change the LCD message for
input voltage, input frequency, battery voltage, output voltage and
output frequency. It will return back to default display when pausing
for 10 seconds.
o Setting mode: Press and hold this button for 5 seconds to enter UPS
setting mode when UPS is in standby and bypass mode.
o Down key: Press this button to display next selection in UPS setting
mode.
ON/Mute +
Select
Button
o Switch to bypass mode: When the main power is normal, press
ON/Mute and Select buttons simultaneously for 5 seconds. Then
UPS will enter to bypass mode. This action will be ineffective when the
input voltage is out of acceptable range.
Page | 14
3.2. LCD Panel
DISPLAY
FUNCTION
REMAINING BACKUP TIME INFORMATION
Indicates the remaining backup time in pie chart.
Indicates the remaining backup time in numbers.
H: hours, M: minute, S: second
FAULT INFORMATION
Indicates that the warning and fault occurs.
Indicates the warning and fault codes, and the codes are listed in
details in 3.5 section.
MUTE OPERATION
Indicates that the UPS alarm is disabled.
OUTPUT & BATTERY VOLTAGE INFORMATION
Indicates the output voltage, frequency or battery voltage.
Vac: output voltage, Vdc: battery voltage, Hz: frequency
LOAD INFORMATION
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates overload.
Indicates the load or the UPS output is short circuit.
MODE OPERATION INFORMATION
Indicates the UPS connects to the mains.
Indicates the battery is working.
Page | 15
Indicates the bypass circuit is working.
Indicates the ECO mode is enabled.
Indicates the Inverter circuit is working.
Indicates the output is working.
BATTERY INFORMATION
Indicates the Battery level by 0-25%, 26-50%, 51-75%, and 76100%.
Indicates the battery is fault.
Indicates low battery level and low battery voltage.
INPUT & BATTERY VOLTAGE INFORMATION
Indicates the input voltage or frequency or battery voltage.
Vac: Input voltage, Vdc: battery voltage, Hz: input frequency
3.3. Audible Alarm
Battery Mode
Sounding every 4 seconds.
Low Battery
Sounding every second.
Overload
Sounding twice every second.
Fault
Continuously sounding.
Bypass Mode
Sounding every 10 seconds.
3.4. LCD display wordings index
ABBREVIATION
DISPLAY CONTENT
MEANING
ENA
Enable
DIS
Disable
ESC
Escape
HLS
High loss
LLS
Low loss
BAT
Battery
CF
Converter
TP
Temperature
CH
Charger
FU
Bypass frequency unstable
EE
EEPROM error
Page | 16
3.5. UPS Setting
Parameter 1: It’s for program alternatives. Refer to below table.
Parameter 2 and Parameter 3 are the setting options or values for each program.
00: Exit setting.
01: Output voltage setting.
INTERFACE
SETTING
Parameter 3: Output voltage
For 208/220/230/240 VAC models, you may choose the
following output voltage:
208: presents output voltage is 208Vac.
220: presents output voltage is 220Vac.
230: presents output voltage is 230Vac (Default).
240: presents output voltage is 240Vac.
For 110/115/120/127 VAC models, you may choose the
following output voltage:
110: presents output voltage is 110Vac.
115: presents output voltage is 115Vac.
120: presents output voltage is 120Vac (Default).
127: presents output voltage is 127Vac.
02: Frequency Converter enable/disable.
INTERFACE
SETTING
Parameter 2 & 3: Enable or disable converter
mode. You may choose for the following two options:
CF ENA: Converter modes enable.
CF DIS: Converter mode disable (Default).
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03: Output frequency setting.
INTERFACE
SETTING
Parameter 2 & 3: Output frequency setting.
You may set the initial frequency on battery mode:
BAT 50: presents output frequency is 50Hz.
BAT 60: presents output frequency is 60Hz.
If converter mode enable, you may choose the
following output frequency:
CF 50: presents output frequency is 50Hz.
CF 60: presents output frequency is 60Hz.
04: ECO enable/disable.
INTERFACE SETTING
Parameter 3: Enable or disable ECO function. You
may choose the following two options:
ENA: ECO mode enable.
DIS: ECO mode disable (Default).
05: ECO voltage range setting.
INTERFACE SETTING
Parameter 2 & 3: Set the acceptable high voltage
point and low voltage point for ECO mode.
Press the Down key or Up key.
HLS: High loss voltage in ECO mode.
For 208/220/230/240 VAC models, the setting range
are from +7V to +24V of the nominal voltage (Default:
+12V).
For 110/115/120/127 VAC models, the setting range is
from +3V to +12V of the nominal voltage (Default:
+6V).
LLS: Low loss voltage in ECO mode.
For 208/220/230/240 VAC models, the setting range is
from -7V to -24V of the nominal voltage. (Default: -
12V).
For 110/115/120/127 VAC models, the setting range is
from -3V to -12V of the nominal voltage (Default: -6V).
Page | 18
06: Bypass mode enable/disable.
INTERFACE
SETTING
Parameter 3: Enable or disable Bypass function.
You may choose the following two options:
ENA: Bypass mode enable.
DIS: Bypass mode disable (Default).
07: Bypass voltage range setting.
INTERFACE SETTING
Parameter 2 & 3: Set the acceptable high voltage
point and acceptable low voltage for bypass mode.
Press the Down key or Up key to set.
HLS: Bypass high voltage point.
For 208/220/230/240 VAC models:
235-264: setting the high voltage point from
235Vac to 264Vac (Default: 264Vac).
For 110/115/120/127 VAC models:
125-132: setting the high voltage point from
115Vac to 132Vac (Default: 132Vac).
LLS: Bypass low voltage point.
For 208/220/230/240 VAC models:
184-225: setting the low voltage point from
184Vac to 225Vac (Default: 195Vac).
For 110/115/120/127 VAC models:
98-115: setting the low voltage point from
98Vac to 115Vac (Default: 98Vac).
08: Autonomy limitation setting.
INTERFACE SETTING
Parameter 3: Set the backup time on battery mode
for general outlets.
0-999: setting the backup time in minutes from
0-999 for general outlets on battery mode.
0: When setting as “0”, the backup time will be
only 10 seconds.
999: When setting as “999”, the backup time setting
will be disabled (Default).
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3.6. Operating Mode Description
OPERATING MODE
DESCRIPTION
LCD DISPLAY
Online mode
When the input voltage is within acceptable
range, UPS will provide pure and stable AC
power to output. The UPS will also charge
the battery at online mode.
ECO mode
Energy saving mode:
When the input voltage is within voltage
regulation range, UPS will bypass voltage to
output for energy saving.
Frequency
Converter mode
When input frequency is within 40 Hz to 70
Hz, the UPS can be set at a constant output
frequency, 50 Hz or 60 Hz. The UPS will still
charge battery under this mode.
Battery mode
When the input voltage is beyond the
acceptable range or power failure and alarm
is sounding every 4 second, UPS will backup
power from battery.
Bypass mode
When input voltage is within acceptable
range but UPS is overload, UPS will enter
bypass mode or bypass mode can be set by
front panel. Alarm is sounding every 10
second.
Standby mode
UPS is powered off and no output supply
power, but still can charge batteries.
3.7. Faults Reference Code
FAULT EVENT
FAULT
CODE
ICON
FAULT EVENT
FAULT
CODE
ICON
Bus start fail
01
x
Inverter output short
14
Bus over
02
x
Battery voltage too
high
27
Bus under
03
x
Battery voltage too low
28
Bus unbalance
04
x
Over temperature
41
x
Page | 20
Inverter soft start fail
11
x
Overload
43
Inverter voltage high
12
x
Charge failure
45
x
Inverter voltage Low
13
x
3.8. Warning indicator
WARNING
ICON (FLASHING)
ALARM
Low Battery
Sounding every second
Overload
Sounding twice every second
Battery is not connected
Sounding every second
Over Charge
Sounding every second
Over temperature
Sounding every second
Charger failure
Sounding every second
Battery fault
Sounding every second
Out of bypass voltage range
Sounding every second
Bypass frequency unstable
Sounding every second
EEPROM error
Sounding every second
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4. Troubleshooting
If the UPS system does not operate correctly, please solve the problem by using the
table below.
SYMPTOM
POSSIBLE CAUSE
REMEDY
No indication and alarm even
though the mains is normal.
The AC input power is not
connected well.
Check if input power cord
firmly connected to the
mains.
The AC input is connected
to the UPS output.
Plug AC input power cord
to AC input correctly.
The icon and flashing on
LCD display and alarm is sounding
every second.
The external or internal
battery is incorrectly
connected.
Check if all batteries are
connected well.
Fault code is shown as 27 or 28
and the icon is lighting
on LCD display and alarm is
continuously sounding.
Battery voltage is too
high/low or the charger is
fault.
Contact your dealer.
The icon and is
flashing on LCD display and alarm
is sounding twice every second.
UPS is overload
Remove excess loads from
UPS output.
UPS is overloaded.
Devices connected to the
UPS are fed directly by the
electrical network via the
Bypass.
Remove excess loads from
UPS output.
After repetitive overloads,
the UPS is locked in the
Bypass mode. Connected
devices are fed directly by
the mains.
Remove excess loads from
UPS output first. Then shut
down the UPS and restart
it.
Fault code is shown as 43 and The
icon is lighting on LCD
display and alarm is continuously
sounding.
The UPS shut down
automatically because of
overload at the UPS output.
Remove excess loads from
UPS output and restart it.
Fault code is shown as 14 and the
icon is lighting on LCD
display and alarm is continuously
sounding.
The UPS shut down
automatically because
short circuit occurs on the
UPS output.
Check output wiring and if
connected devices are in
short circuit status.
Fault code is shown as 01, 02, 03,
04, 11, 12, 13, 41 and 45 on LCD
display and alarm is continuously
sounding.
A UPS internal fault has
occurred. There are two
possible results:
1. The load is still supplied,
Contact your dealer
Page | 22
but directly from AC power
via bypass.
2. The load is no longer
supplied by power.
SYMPTOM
POSSIBLE CAUSE
REMEDY
Battery backup time is shorter
than nominal value
Batteries are not fully
charged
Charge the batteries for at
least 5 hours and then
check capacity. If the
problem still persists,
consult your dealer.
Batteries defect
Contact your dealer to
replace the battery.
Warning code” “is displayed
in LCD panel when turn on.
The internal temperature is
too high.
1. Temperature sensor
problem. Please contact
your dealer.
2. Wait until internal
temperature cool down.
Then, turn on the UPS
again.
Page | 23
5. Storage and Maintenance
Operation
The UPS system contains no user-serviceable parts. If the battery service life (3~5 years
at 25°C ambient temperature) has been exceeded, the batteries must be replaced. In this
case, please contact your dealer.
Storage
Before storing, charge the UPS 5 hours. Store the UPS covered and upright in a cool, dry
location. During storage, recharge the battery in accordance with the following table:
STORAGE TEMPERATURE
RECHARGE FREQUENCY
CHARGING DURATION
-25°C - 40°C
Every 3 months
1-2 hours
40°C - 45°C
Every 2 months
1-2 hours
BE SURE TO DELIVER THE SPENT BATTERY TO A RECYCLING FACILITY OR SHIP IT
TO YOUR DEALER IN THE REPLACEMENT BATTERY PACKING MATERIAL.
Page | 24
6. Technical Specifications
UNIT MODEL 1 KVA 2 KVA 3 KVA
Phase
Capacity
[1]
1000 VA / 900 W 2000 VA / 1800 W 3000 VA / 2700 W
Nominal Voltage
Power Factor
Frequency Range
Rectifier
Output Voltage
Voltage Regulation
Frequency Range (Synchronized Range)
Frequency Range (Batt. Mode)
Current Crest Ratio
Harmonic Distortion (THDv)
Transfer Time
Waveform
AC Mode
88% 89% 90%
Battery Mode 83% 87% 88%
Battery Type
Numbers 2 4 6
Typical Recharge Time
Charging Current
Charging Voltage 27.4VDC ± 1% 54.7 VDC ±1% 82.1 VDC ±1%
LCD Display
Battery Mode
Low Battery
Overload
Fault
Dimensions, D x W x H (mm) 310 x 438 x 88 [2U] 410 x 438 x 88 [2U] 630 x 438 x 88 [2U]
Net Weight (kg)
12 19 29.3
Running Humidity & Temperature
Noise Level
Smart RS-232 /USB
Optional SNMP
Quality
Compliance
[1] - Derate to 80% of capacity in Frequency converter mode and to 80% when the output voltage is adjusted to 100/200/208 VAC.
SY-G reserves the right to change or modify product design, construction, specifications, or materials without prior notice and without incurring any obligation to make such
changes and modifications on SY-G products previously or subsequently sold.
EN62040-3, EN61000, EN62040-2, EN62040 -1, CE
STANDARDS & CERTIFICATIONS
ALARM
PHYSICAL
ENVIRONMENT
MANAGEMENT
ISO 9001 ; ISO 14001
Power management from SNMP manager and web browser
Sounding every 4 seconds
Sounding every seconds
Sounding twice every second
Continuously sounding
20 - 90%, RH (Non-condensing) @ 0 - 40°C
< 50 dB @ 1 meter
Supports Windows® 2000/2003/XP/Vista/2008, Windows®7/8, Linux, Unix and MAC
UPS status, load level, Battery level, Input/Output voltage, Discharge timer, and Fault conditions
47 - 53 Hz or 57 - 63 Hz
50 Hz ± 0.25 Hz or 60 Hz ± 0.3 Hz
≤ 3% THD (Linear Load) , ≤ 6% THD (Non-linear Load)
Zero (AC to DC) ; 4 ms (Inverter to Bypass)
Pure Sine Wave
12V/ 9 Ah
4 hours recover to 90% capacity
1.0 A
3:1
EFFICIENCY
BATTERY
INDICATORS
± 1%
Single phase with ground
100/110/115/120/127 VAC or 200/208/220/230/240 VAC
IGBT
100
[1]
/110/115/120/127 VAC or 200
[1]
/208
[1]
/220/230/240 VAC
INPUT
OUTPUT
Voltage Range
60-145 VAC or 120-300 VAC @ 50% load
90-145 VAC or 180-300 VAC @ 100% load
≥ 0.99, Nominal Voltage (100% load)
40 Hz - 70 Hz
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