USER MANUAL
Online UPS: Challenger Series
Rack Mount (RM)
220 VAC
Capacity: 6 KVA ~ 10 KVA
REVISION
DESCRIPTION
DATE
Rev. 1.1
Formal Release
2016/01/27
Danger: For your safety
Improper use on this equipment can lead to an imminently hazardous situation which, if
not avoided, will result in death or serious injury.
Warning: Caution
Unsafe practices that could endanger health, safety and cause financial damage.
Important
Any important technical and operating information on the equipment, should not
neglected.
Annotation
Sy-G reserves the right to alter the features of its products without prior notice.
CONTENTS
1. Safety Warning .......................................................................................................................................... 2
1.1. Transportation ................................................................................................................................... 2
1.2. Preparation ......................................................................................................................................... 2
1.3. Installation .......................................................................................................................................... 2
1.4. Connection warnings ...................................................................................................................... 3
1.5. Operation ............................................................................................................................................ 4
1.6. Standards…….……………………………………………………………...………………………………………..4
2. Installation and Setup ............................................................................................................................. 5
2.1. Unpacking and Inspection ............................................................................................................ 5
2.2. Rear Panel View ................................................................................................................................ 5
2.3. Single UPS Installation .................................................................................................................... 7
2.4. Software Installation…………………….…………………...………………………………………….…….. 9
3. Operations ................................................................................................................................................ 10
3.1. Button Operation ........................................................................................................................... 10
3.2. LED Indicators .................................................................................................................................. 10
3.3. LCD Panel .......................................................................................................................................... 11
3.4. Audible Alarm .................................................................................................................................. 12
3.5. Single UPS Operation ................................................................................................................... 13
3.5.1. Turn on the UPS (in AC mode)……………………………………..………………………………13
3.5.2. Turn on the UPS (in Battery mode) ………………………………..……………………………13
3.5.3. Connect Devices to UPS………………..……………………………………………………………..14
3.5.4. Charge the Batteries……………………..……………………………………………………………...14
3.5.5. Battery mode Operation...……….……………………………………………………………………14
3.5.6. Turn off the UPS (in AC mode)……..………………………………………………………………15
3.5.7. Turn off the UPS (in Battery mode) ……………………………………………………………..15
3.5.8. Mute the Buzzer………………………………………………………………………………………..…15
3.5.9. Operation in Warning Status...……………………………………………………………………..15
3.5.10. Operation in Fault mode…………………………………………………………………………….16
3.6. Abbreviation Meaning in LCD .................................................................................................... 16
3.7. LCD Setting ........................................................................................................................................ 21
3.8. Operating Mode/Status Description…………………………………………………………………….24
3.9. Faults Reference Code…………………………………………...…………………………………………….25
3.10. Warning indicator………………………………………...……………………………………………………26
4. Troubleshooting ..................................................................................................................................... 27
5. Storage and Maintenance ................................................................................................................... 29
6. Technical Specifications ....................................................................................................................... 31
Page | 2
1. Safety Warning
Please read carefully the following user manual and the safety instructions before
installing the unit or using the unit!
1.1. Transportation
Please transport the UPS system only in the original package to protect against shock
and impact.
The UPS must be stored in the room where it is ventilated and dry.
1.2. Preparation
o Condensation may occur if the UPS system is moved directly from cold to
warm environment.
The UPS system must be absolutely dry before being installed.
PLEASE ALLOW AT LEAST TWO HOURS FOR THE UPS SYSTEM TO ACCLIMATE THE
ENVIRONMENT.
o Do not install the UPS system near water or in moist environments.
o Do not install the UPS system where it would be exposed to direct sunlight or
near heater.
o Do not block ventilation holes in the UPS housing.
1.3. Installation
o Do not connect appliances or devices which would overload the UPS system
(e.g. big motor-type equipment) to the UPS output sockets or terminal.
o Place cables in such a way that no one can step on or trip over them.
o Do not block air vents in the housing of UPS. The UPS must be installed in a
location with good ventilation. Ensure enough space on each side for
ventilation.
o UPS has provided earthed terminal, in the final installed system configuration,
equipotential earth bonding to the external UPS battery cabinets.
o The UPS can be installed only by qualified maintenance personnel.
o An appropriate disconnect device as short-circuit backup protection should be
provided in the building wiring installation.
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o An integral single emergency switching device which prevents further supply
to the load by the UPS in any mode of operation should be provided in the
building wiring installation.
o Connect the earth before connecting to the building wiring terminal.
o Installation and Wiring must be performed in accordance with the local
electrical laws and regulations.
1.4. Connection Warnings
There is no standard backfeed protection inside of the UPS. Please isolate the UPS
before working according to Diagram 1. The isolation device must be able to carry the
UPS input current.
o This UPS should be connected with TN earthing system.
o The power supply for this unit must be single-phase rated in accordance with
the equipment nameplate. It also must be suitably grounded.
o Use of this equipment in life support applications where failure of this
equipment can reasonably be expected to cause the failure of the life support
equipment or to significantly affect its safety or effectiveness is not
recommended. Do not use this equipment in the presence of a flammable
anesthetic mixture with air, oxygen or nitrous oxide.
o Connect your UPS power module’s grounding terminal to a grounding
electrode conductor.
o T he UPS is connected to a DC energy source (battery). The output terminals
may be live when the UPS is not connected to an AC supply
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BEFORE WORKIN ON THIS CIRCUIT
Isolate Uninterruptible Power System (UPS).
The check for Hazardous voltage between all terminals including the
protective earth.
RISK OF VOLTAGE BACKFEED.
1.5. Operation
o Do not disconnect the mains cable on the UPS system or the building wiring
outlet (shockproof socket outlet) during operations since this would cancel the
protective earthing of the UPS system and of all connected loads.
o The UPS system features its own, internal current source (batteries). The UPS
output sockets or output terminals block may be electrically live even if the
UPS system is not connected to the building wiring outlet.
o In order to fully disconnect the UPS system, first press the OFF button to
disconnect the mains (commercial power).
o Ensure that no liquid or other foreign objects can enter into the UPS system.
o The UPS can be operated by any individuals with no previous experience.
1.6. Standards
Safety
IEC/EN 62040-1
EMI
Conducted Emission..............................................IEC/EN 62040-2
Category C3
Radiated Emission.................................................IEC/EN 62040-2
Category C3
EMS
ESD....................................................................IEC/EN 61000-4-2
Level 4
RS......................................................................IEC/EN 61000-4-3
Level 3
EFT..........................................................……...IEC/EN 61000-4-4
Level 4
SURGE...........................................................…IEC/EN 61000-4-5
Level 4
CS..................................................................….IEC/EN 61000-4-6
Level 3
Power-frequency Magnetic field.........................IEC/EN 61000-4-8
Level 4
Low Frequency Signals......................................IEC/EN 61000-2-2
Warning: This is a product for commercial and industrial application in the second
environment-installation restrictions or additional measures may be needed to
prevent disturbances.
Page | 5
2. Installation and Setup
Before installation, please inspect the unit. Be sure that nothing inside the
package is damaged. Please keep the original package in a safe place for future use.
Parallel function is also available for these two types and related installation and
operation of Parallel function will be described in detail in the following content.
2.1. Unpacking and Inspection
Unpack the package and check the package contents. The shipping package contains:
o One UPS.
o One user manual.
o One monitoring software CD.
o One RS-232 cable (option).
o One USB cable.
o One battery cable (option).
NOTE: Before installation, please inspect the unit. Be sure that nothing inside the
package is damaged during transportation. Do not turn on the unit and notify the
carrier and dealer immediately if there is any damage or lacking of some parts.
Please keep the original package in a safe place for future use.
2.2. Rear Panel View
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Description UPS
External battery connector.
Input circuit breaker.
RS-232 communication port.
Input/Output terminals.
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Intelligent slot.
Maintenance bypass switch
(option).
USB communication port.
Output terminal.
Emergency power off function
connector (EPO connector).
Ground.
Cooling fan.
Input terminal.
Battery pack output circuit breaker.
2.3. Single UPS Installation
Installation and wiring must be performed in accordance with the local electric
laws/regulations and execute the following instructions by professional personnel.
1) Make sure the mains wire and breakers in the building are enough for the rated
capacity of UPS to avoid the hazards of electric shock or fire.
NOTE: Do not use the wall receptacle as the input power source for the UPS, as its rated
current is less than the UPS’s maximum input current. Otherwise the receptacle may be
burned and destroyed.
2) Switch off the mains switch in the building before installation.
3) Turn off all the connected devices before connecting to the UPS.
4) Prepare wires based on the following table:
MODEL
WIRING SPEC (AWG)
INPUT
OUTPUT
BATTERY
GROUND
6K
10
12 12
6KL
10
12
12
12
10K
8 8
8
10KL
8 8 8
8
NOTE 1: It is recommended to use suitable wire in above table or thicker for
safety and efficiency.
NOTE 2: The selections for color of wires should be followed by the local
electrical laws and regulations.
Page | 8
5) Remove the terminal block cover on the rear panel of UPS. Then connect the
wires according to the following terminal block diagrams: (Connect the earth
wire first when making wire connection. Disconnect the earth wire last when
making wire disconnection!)
NOTE 1: Make sure that the wires are connected tightly with the terminals.
NOTE 2: Please install the output breaker between the output terminal and the
load, and the breaker should be qualified with leakage current protective
function if necessary.
6) Put the terminal block cover back to the rear panel of the UPS.
Warning: (Only for standard model)
o Make sure the UPS is not turned on before installation. The UPS should not be
turned on during wiring connection.
o Do not try to modify the standard model to the long-run model. Particularly, do
not try to connect the standard internal battery to the external battery. The
battery type and voltage may be different. If you connect them together, it
maybe causes the hazard of electric shock or fire!
Warning: (Only for long-run model)
o Make sure a DC breaker or other protection device between UPS and external
battery pack is installed. IF not, please install it carefully. Switch OFF the battery
breaker before installation.
Warning:
o For standard battery pack, there is one DC breaker to disconnect the battery
Page | 9
pack and the UPS. But for other external battery pack, make sure a DC breaker
or other protection device between UPS and external battery pack is installed.
If not, please install it carefully. Switch off the battery breaker before
installation.
NOTE: Set the battery pack breaker in “OFF” position and then install the battery
pack.
o Pay highly attention to the polarity marking on external battery terminal block,
and make sure the correct battery polarity is connected. Wrong connection may
cause permanent damage of the UPS.
o Make sure the protective earth ground wiring is correct. The wire current spec,
color, position, connection and conductance reliability should be checked
carefully.
o Make sure the utility input & output wiring is correct. The wire current spec,
color, position, connection and conductance reliability should be checked
carefully. Make sure the L/N site is correct, not reverse and short-circuited.
2.4. Software Installation
For optimal computer system protection, install UPS monitoring software to fully
configure UPS shutdown. Use supplied RS-232 or USB communication cable to
connect RS-232/USB port of UPS and RS-232/USB port of PC. Then, follow
below steps to install monitoring software.
1. Insert the included installation CD into CD-ROM drive and then follow the on-
screen instructions to proceed software installation. If there no screen shows 1
minute after inserting the CD, please execute setup.exe file for initiating
software installation.
2. Follow the on-screen instructions to install the software.
3. When your computer restarts, the monitoring software will appear as an
orange plug icon located in the system tray, near the clock.
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3. Operations
3.1. Button Operation
BUTTON
FUNCTION
ON/Enter Button
o TURN ON the UPS: Press and hold the button more than 1s to turn
on the UPS.
o Enter Key: Press this button to confirm the selection in setting
menu.
OFF/ESC Button
o TURN OFF the UPS: Press and hold the button more than 1s to
turn off the UPS.
o Esc key: Press this button to return to last menu in setting menu.
Test/Up Button
o Battery test: Press and hold the button more than 1s to test the
battery while in AC mode, or CVCF mode
[1]
.
o UP key: Press this button to display next selection in setting menu.
Mute/Down
Button
o Mute the alarm: Press and hold the button more than 1s to mute
the buzzer. Please refer to section 3.5.9 for details.
o Down key: Press this button to display previous selection in setting
menu.
Test/Up +
Mute/Down
Button
o Press and hold the two buttons simultaneous more than 1s to
enter/escape the setting menu.
[1] CVCF mode means converter mode.
3.2. LED Indicators
LED
MODE
BYPASS
LINE
BATTERY
FAULT
UPS Startup
● ● ●
●
Bypass mode
● ○ ○
○
AC mode ○ ● ○ ○
Battery mode
○ ○ ●
○
CVCF mode
○ ● ○
○
Battery Test
● ● ●
○
Fault ○ ○ ○ ●
Note: ● means LED is lighting, and ○ means LED is faded.
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3.3. LCD Panel
DISPLAY
FUNCTION
REMAINING BACKUP TIME INFORMATION
Indicates the remaining backup time in pie chart.
Indicates the remaining backup time in numbers.
H: hours, M: minute, S: second
FAULT INFORMATION
Indicates that the warning and fault occurs.
Indicates the warning and fault codes, and the codes are listed in
details in 3-9 section.
MUTE OPERATION
Indicates that the UPS alarm is disabled.
OUTPUT & BATTERY VOLTAGE INFORMATION
Indicates the output voltage, frequency or battery voltage.
Vac: output voltage, Vdc: battery voltage, Hz: frequency
LOAD INFORMATION
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76100%.
Indicates overload.
Indicates the load or the UPS output is short circuit.
MODE OPERATION INFORMATION
Indicates the UPS connects to the mains.
Indicates the battery is working.
Indicates the bypass circuit is working.
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Indicates the ECO mode is enabled.
Indicates the Inverter circuit is working.
Indicates the output is working.
BATTERY INFORMATION
Indicates the Battery level by 0-25%, 26-50%, 51-75%, and 76100%.
Indicates the battery is fault.
Indicates low battery level and low battery voltage.
INPUT & BATTERY VOLTAGE INFORMATION
Indicates the input voltage or frequency or battery voltage.
Vac: Input voltage, Vdc: battery voltage, Hz: input frequency
3.4. Audible Alarm
DESCRIPTION
BUZZER STATUS
MUTED
UPS status
Bypass mode
Beeping once every 2 minutes
Yes
Battery mode
Beeping once every 4 seconds
Fault mode
Beeping continuously
Warning
Overload
Beeping twice every second
No
Low battery
Beeping once every second
Battery unconnected
Over charge
EPO enable
Fan failure/Over temperature
Charge failure
Overload 3 times in 30 min
EPO status
Cover of maintain switch is open
Fault
Bus start failure
Beeping continuously
Yes
Bus over
Bus under
Page | 13
Bus unbalance
Beeping continuously
Yes
Inverter soft start failure
High Inverter voltage
Low Inverter voltage
Inverter output short circuited
Over temperature
Overload
3.5. Single UPS Operation
3.5.1. Turn on the UPS with utility power supply (in AC mode)
1) After power supply is connected correctly, set the breaker of the battery pack at
“ON” position (the step only available for long-run model). Then set the input
breaker at “ON” position. At this time the fan is running and the UPS enter to
power on mode for initialization, several seconds later, UPS operates in Bypass
mode and supplies power to the loads via the bypass.
NOTE: When UPS is in Bypass mode, the output voltage will directly power from utility
after you switch on the input breaker. In Bypass mode, the load is not protected by UPS.
To protect your precious devices, you should turn on the UPS. Refer to next step.
2) Press and hold the “ON” button for 0.5s to turn on the UPS and the buzzer will
beep once.
3) A few seconds later, the UPS will enter to AC mode. If the utility power is
abnormal, the UPS will operate in Battery mode without interruption.
NOTE: When the UPS is running out battery, it will shut down automatically at Battery
mode. When the utility power is restored, the UPS will auto restart in AC mode.
3.5.2. Turn on the UPS without utility power supply (in Battery mode)
1) Make sure that the breaker of the battery pack is at “ON” position (only for
long-run model).
2) Press the “ON” button to set up the power supply for the UPS, UPS will enter
to power on mode. After initialization UPS will enter to No Output mode, then
Press and hold the “ON” button for 1s to turn on the UPS, and the buzzer will
beep once.
3) A few seconds later, the UPS will be turned on and enter to Battery mode.
Page | 14
3.5.3. Connect Devices to UPS
After the UPS is turned on, you can connect devices to the UPS.
1) Switch on the devices one by one and it will display total load level in LCD panel.
2) If it is necessary to connect the inductive loads such as a printer, the in-rush
current should be calculated carefully to see if it meets the capacity of the UPS,
because the power consumption of this kind of loads is too big.
3) If the UPS is overload, the buzzer will beep twice every second.
4) When the UPS is overload, please remove some loads immediately. It is
recommended to have the total loads connected to the UPS less than 80% of its
nominal power capacity to prevent overload for system safety.
5) If the overload time is over acceptable time listed in spec at AC mode, the UPS
will automatically transfer to bypass mode. After the overload is removed, it will
return to AC mode. If the overload occurs 3 times in half hour, the UPS will be
locked in Bypass mode. UPS can transfer to Line mode only by manual restart. At
this time, if bypass is enabled, the UPS will power to the load via bypass. If
bypass function is disabled or the input power is not within bypass acceptable
range, it will cut off output directly.
3.5.4. Charge The Batteries
1) After the UPS is connected to the utility power and working on the AC mode, the
charger will charge the batteries automatically except in Battery mode or during
battery self-test.
2) Suggest charging batteries at least 10 hours before use. Otherwise, the backup
time may be shorter than expected time.
The charging current can be changed from 1A to 6A via LCD or software. Please
make sure that the charging current is suitable to battery specification.
3.5.5. Battery Mode Operation
1) When the UPS is in Battery mode, the buzzer will beep according to different
battery capacity. If the battery capacity is more than 25%, the buzzer will beep
once every 4 seconds; If the battery voltage drops to the alarm level, the buzzer
will beep quickly (once every sec) to remind users that the battery is at low level
and the UPS will shut down automatically soon. Users could switch off some
non-critical loads to disable the shutdown alarm and prolong the backup time. If
there is no more load to be switched off at that time, you have to shut down all
loads as soon as possible to protect the devices or save data. Otherwise, there is
a risk of data loss or load failure.
Page | 15
2) In Battery mode, if buzzer sound annoys, users can press the Mute button to
disable the buzzer.
3) The backup time of the long-run model depends on the external battery
capacity.
4) The backup time may vary from different environment temperature and load
type.
5) When setting backup time for 16.5 hours (default value from LCD panel), after
discharging 16.5 hours, UPS will shut down automatically to protect the battery.
This battery discharge protection can be enabled or disabled through LCD panel
control. (Refer to 3-7 LCD setting section).
3.5.6. Turn off the UPS with utility power supply in AC mode
1) Turn off the inverter of the UPS by pressing “OFF” button for at least 1s, and
then the buzzer will beep once. The UPS will turn into Bypass mode.
NOTE 1: If the UPS has been set to enable the bypass output, it will bypass
voltage from utility power to output terminal even though you have turned off
the UPS (inverter).
NOTE 2: After turning off the UPS, please be aware that the UPS is working at
Bypass mode and there is risk of power loss for connected devices.
2) In Bypass mode, output voltage of the UPS is still present. In order to cut off the
output, switch off the input breaker. A few seconds later, there is no display
shown on the display panel and UPS is complete off.
3.5.7. Turn off the UPS without utility power supply in Battery mode
1) Turn off the UPS by pressing “OFF” button for at least 1s, and then the buzzer
will beep once.
2) Then UPS will cut off power to output and there is no display shown on the
display panel.
3.5.8. Mute The Buzzer
1) To mute the buzzer, please press the “Mute” button for at least 1s. If you press
it again after the buzzer is muted, the buzzer will beep again.
2) Some warning alarms can’t be muted unless the error is fixed. Please refer to
section 3.3 for the details.
3.5.9. Operation In Warning Status
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1) When Fault LED flashes and the buzzer beeps once every second, it means that
there are some problems for UPS operation. Users can get the warning code
from LCD panel. Please check trouble shooting table in chapter 4 for details.
2) Some warning alarms can’t be muted unless the error is fixed. Please refer to
section 3.3 for the details.
3.5.10. Operation In Fault Mode
1) When Fault LED illuminates and the buzzer beeps continuously, it means that
there is a fatal error in the UPS. Users can get the fault code from display panel.
Please check trouble shooting table in chapter 4 for details.
2) Please check the loads, wiring, ventilation, utility, battery and so on after the fault
occurs. Do not try to turn on the UPS again before solving the problems. If the
problems can’t be fixed, please contact the distributor or service people
immediately.
3) For emergency case, please cut off the connection from utility, external battery,
and output immediately to avoid more risk or danger.
3.6. Abbreviation Meaning in LCD Display
ABBREVIATION
DISPLAY CONTENT
MEANING
ENA
Enable
DIS
Disable
AT
Auto
BAT
Battery
NC
Normal mode (not CVCF mode)
CF
CVCF mode
SUB & SU
Subtract
ADD & AD
Add
ON
On
OFF
Off
FBD
Not allowed
OPN
Allow
RES
Reserved
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3.7. LCD Setting
There are three parameters to set up the UPS.
Parameter 1: It is for program alternatives or setting options. Refer to below table.
Parameter 2 and Parameter 3: Are the setting options or values for each program.
Programs available list for PARAMETER 1.
CODE
DESCRIPTION
Bypass
AC
CVCF
Battery
Battery
Test
01
Output voltage
Y
02
Output frequency
Y
03
Voltage range for bypass
Y
04
Frequency range for bypass
Y
05
Reserved
N
06
Reserved
N
07
Reserved
N
08
Bypass mode setting
Y
Y
09
Battery backup time setting
Y Y Y Y Y
10
Reserved
N
11
Reserved
N
12
Reserved
N
13
Battery voltage Calibration
Y Y Y Y Y
14
Reserved
N
15
Inverter voltage Calibration
Y Y Y
16
Floating charger voltage adjustment
Y Y Y Y Y
17
Constant charger voltage adjustment
Y Y Y Y Y
Page | 18
18
Charger maximum current setting
Y Y Y Y Y
19
Battery capacity and groups setting
Y Y Y Y Y
20
Backup time calibration
Y Y Y Y Y
Y means that this program can be set in this mode.
01: Output voltage setting.
INTERFACE
SETTING
Parameter 3: Output voltage
For 208/220/230/240 VAC models, you may choose the
following output voltage:
208: presents output voltage is 208Vac.
220: presents output voltage is 220Vac.
230: presents output voltage is 230Vac.
240: presents output voltage is 240Vac.
02: Output Frequency.
INTERFACE SETTING
Parameter 2: Output Frequency
Setting the output frequency. You may choose following
three options in parameter 2:
50.0Hz: The output frequency is setting for 50.0Hz.
60.0Hz: The output frequency is setting for 60.0Hz.
ATO: If selected, output frequency will be decided
according to the latest normal utility frequency. If it is
from 46Hz to 54Hz, the output frequency will be 50.0Hz.
If it is from 56Hz to 64Hz, the output frequency will be
60.0Hz. AT is default setting.
Parameter 3: Frequency mode
Setting output frequency at CVCF mode or not CVCF
mode. You may choose following two options in
parameter 3:
CF: Setting UPS to CVCF mode. If selected, the output
frequency will be fixed at 50Hz or 60Hz according to
setting in parameter 2. The input frequency could be
from 46Hz to 64Hz.
NCF: Setting UPS to normal mode (not CVCF mode). If
selected, the output frequency will synchronize with the
input frequency within 46~54 Hz at 50Hz or within
56~64 Hz at 60Hz according to setting in parameter 2.
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ATO
[1]
If 50 Hz selected in parameter 2, UPS will transfer to
battery mode when input frequency is not within 46~54
Hz. If 60Hz selected in parameter 2, UPS will transfer to
battery mode when input frequency is not within 56~64
Hz.
[1]
If Parameter 2 is ATO, the Parameter 3 will show the
current frequency.
03: Voltage range for bypass.
INTERFACE
SETTING
Parameter 2: Set the acceptable low voltage range for
bypass. Setting range is from 110V to 209V.
(Default value is 110V).
Parameter 3: Set the acceptable high voltage range for
bypass. Setting range is from 231V to 276V.
(Default value is 264V).
04: Frequency range for bypass.
INTERFACE SETTING
Parameter 2: Set the acceptable low frequency for
bypass.
50Hz: Setting range is from 46.0Hz to 49.0Hz.
60Hz: Setting range is from 56.0Hz to 59.0Hz.
(Default value is 46.0Hz/56.0Hz).
Parameter 3: Set the acceptable high frequency for
bypass.
50Hz: Setting range is from 51.0Hz to 54.0Hz.
60Hz: Setting range is from 61.0Hz to 64.0Hz.
(Default value is 54.0Hz/64.0Hz).
05: Reserved.
INTERFACE
SETTING
Reserved
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06: Reserved.
INTERFACE
SETTING
Reserved
07: Reserved.
INTERFACE
SETTING
Reserved
08: Bypass mode setting.
INTERFACE
SETTING
Parameter 2, please press “Enter” key first. Then, you
have the following options:
OP: Bypass allowed. When selected, UPS will run at
Bypass mode depending on bypass enabled/disabled
setting.
FBD: Bypass not allowed. When selected, it’s not
allowed for running in Bypass mode under any
situations.
Parameter 3:
ENA: Bypass enabled. When selected, Bypass mode is
activated.
DIS: Bypass disabled. When selected, automatic bypass
is acceptable, but manual bypass is not allowed. Manual
bypass means users manually operate UPS for Bypass
mode. For example, pressing OFF button in AC mode to
turn into Bypass mode.
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09: Battery backup time setting.
INTERFACE
SETTING
Parameter 3:
000~999: Set the maximum backup time from
0min to 999min. UPS will shut down to protect battery
after backup time arrives.
DIS: Disable battery discharge protection and
backup time will depend on battery capacity.
10: Reserved.
INTERFACE
SETTING
Reserved
11: Reserved.
INTERFACE
SETTING
Reserved
12: Reserved.
INTERFACE
SETTING
Reserved
Page | 22
13: Battery voltage calibration.
INTERFACE
SETTING
Parameter 2: Select “Add” or “Sub” function to
calibrate battery voltage to real figure.
Parameter 3: The voltage setting range is from 0V to
5.7V.
(Default value is 0V).
14: Reserved.
INTERFACE
SETTING
Reserved
15: Inverter voltage calibration.
INTERFACE
SETTING
Parameter 2: You may choose “Add” or “Sub”
function to inverter voltage.
Parameter 3: The voltage setting range is from 0V to
6.4V.
(Default value is 0V).
16: Floating charger voltage adjustment.
INTERFACE
SETTING
Parameter 2: You may choose “Add” or “Sub” to
adjust floating charger voltage.
Parameter 3: The voltage setting range is from 0V to
8V.
(Default value is 0V).
Page | 23
17: Constant charger voltage adjustment.
INTERFACE
SETTING
Parameter 2: You may choose “Add” or “Sub” to
constant charger voltage.
Parameter 3: The voltage setting range is from 0V to
4V.
(Default value is 0V).
18: Maximum charger current setting.
INTERFACE
SETTING
Parameter 3: The maximum charging current could be
adjusted; the available options are 1A, 2A, 4A.
(Default value is 4A for long run model and 1A for
standard model).
19: Battery capacity and groups setting.
INTERFACE
SETTING
Parameter 2: Set the battery capacity such as 7AH,
9AH, 10AH, 12AH, 17AH, 26AH, 40AH, 65AH, 100AH
and so on. (Default value is 9AH).
Parameter 3: Set battery group range from 1 to 6.
These parameters are for the battery backup time
calculation.
20: Backup time calibration.
INTERFACE
SETTING
Parameter 3: Calibrate the displayed backup time by
adjusting this multiplier factor. The formulation is listed
below:
Displayed backup time=Original calculated backup
time x Multiplier factor.
The default value of multiplier factor is 1.0 and the
setting range is from 0.5 to 2.
Page | 24
3.8. Operating Mode/Status Description
This section describes the mode and operating status of the UPS, read carefully
before making any configuration.
Operating Mode/Status
AC
mode
Description
When the input voltage is within acceptable range, UPS will provide pure
and stable AC power to output. The UPS will also charge the battery at
AC mode.
LCD display
CVCF
mode
Description
When input frequency is within 46 to 64Hz, the UPS can be set at a
constant output frequency, 50 Hz or 60 Hz. The UPS will still charge
battery under this mode.
LCD display
Battery
mode
Description
When the input voltage is beyond the acceptable range or power failure,
UPS will backup power from battery and alarm will beep every 4 seconds.
LCD display
Bypass
mode
Description
When input voltage is within acceptable range and bypass is enabled,
turn off the UPS and it will enter Bypass mode. Alarm beeps every two
minutes.
Page | 25
Bypass
mode
LCD display
Battery
test
Description
When UPS is in AC mode or CVCF mode, press “Test” key for more than
1s. Then the UPS will beep once and start “Battery Test”. The line
between I/P and inverter icons will blink to remind users. This operation is
used to check the battery status.
LCD display
Fault
status
Description
When UPS has fault happened, it will display fault messages in LCD
Panel.
LCD display
3.9. Faults Reference Code
FAULT EVENT
FAULT
CODE
ICON
FAULT EVENT
FAULT
CODE
ICON
Bus start failure
01
None
Low Inverter voltage
13
None
Bus over
02
None
Inverter output short circuited
14
Bus under
03
None
Battery SCR short circuited
21
None
Bus unbalance
04
None
Over temperature
41
None
Inverter soft start failure
11
None
Overload
43
High Inverter voltage
12
None
Page | 26
3.10. Warning Indicator
WARNING
ICON (FLASHING)
ALARM
Battery low
Beeping every second
Overload
Beeping twice every second
Battery unconnected
Beeping every second
Over charge
Beeping every second
EPO enable
Beeping every second
Over temperature
Beeping every second
Charger failure
Beeping every second
Overload 3 times in 30 min.
Beeping every second
Page | 27
4. Troubleshooting
If the UPS system does not operate correctly, solve the problem by using the table
below:
SYMPTOM
POSSIBLE CAUSE
REMEDY
No indication and alarm in the
front display panel even though
the mains is normal.
The AC input power is not
connected well.
Check if input cable firmly
connected to the mains.
The icon and the warning
code flash on LCD display
and alarm beeps every second.
EPO function is enabled.
Set the circuit in closed
position to disable EPO
function.
The icon and flash
on LCD display and alarm beeps
every second.
The external or internal
battery is incorrectly
connected.
Check if all batteries are
connected well.
The icon and flash
on LCD display and alarm beeps
twice every second.
UPS is overload.
Remove excess loads from
UPS output.
UPS is overloaded.
Devices connected to the
UPS are fed directly by the
electrical network via the
Bypass.
Remove excess loads from
UPS output.
After repetitive overloads,
the UPS is locked in the
Bypass mode. Connected
devices are fed directly by
the mains.
Remove excess loads from
UPS output first. Then shut
down the UPS and restart
it.
Fault code is shown as 43. The
icon lights on LCD display
and alarm beeps continuously.
UPS is overload too long
and becomes fault. Then
UPS shut down
automatically.
Remove excess loads from
UPS output and restart it.
Fault code is shown as 14, the
icon lights on LCD
display, and alarm beeps
continuously.
The UPS shut down
automatically because
short circuit occurs on the
UPS output.
Check output wiring and if
connected devices are in
short circuit status.
Other fault codes are shown on
LCD display and alarm beeps
continuously.
A UPS internal fault has
occurred.
Contact your dealer.
Battery backup time is shorter
than nominal value
Batteries are not fully
charged
Charge the batteries for at
least 7 hours and then
check capacity. If the
problem still persists,
consult your dealer.
Page | 28
Battery backup time is shorter
than nominal value
Batteries defect
Contact your dealer to
replace the battery.
The icon and flash on
LCD display and alarm beeps
every second.
The UPS temperature is
too high.
Check fans and notify
dealer.
Page | 29
5. Storage and Maintenance
Storage
Before storing, charge the UPS at least 7 hours. Store the UPS covered and upright in a
cool, dry location. During storage, recharge the battery in accordance with the following
table:
STORAGE TEMPERATURE
RECHARGE FREQUENCY
CHARGING DURATION
-25°C - 40°C
Every 3 months
1-2 hours
40°C - 45°C
Every 2 months
1-2 hours
Maintenance
The UPS system operates with hazardous voltages. Repairs may be carried out
only by qualified maintenance personnel.
Even after the unit is disconnected from the mains, components inside the
UPS system are still connected to the battery packs which are potentially
dangerous.
Before carrying out any kind of service and/or maintenance, disconnect the
batteries and verify that no current is present and no hazardous voltage exists
in the terminals of high capability capacitor such as BUS-capacitors.
Only persons are adequately familiar with batteries and with the required
precautionary measures may replace batteries and supervise operations.
Unauthorized persons must be kept well away from the batteries.
Verify that no voltage between the battery terminals and the ground is present
before maintenance or repair. In this product, the battery circuit is not isolated
from the input voltage. Hazardous voltages may occur between the battery
terminals and the ground.
Batteries may cause electric shock and have a high short-circuit current. Please
remove all wristwatches, rings and other metal personal objects before
maintenance or repair, and only use tools with insulated grips and handles for
maintaining or repairing.
Page | 30
When replace the batteries, install the same number and same type of
batteries.
Do not attempt to dispose of batteries by burning them. This could cause
battery explosion. The batteries must be rightly deposed according to local
regulation.
Do not open or destroy batteries. Escaping electrolyte can cause injury to the
skin and eyes. It may be toxic.
Please replace the fuse only with the same type and amperage in order to
avoid fire hazards.
Do not disassemble the UPS system.
Page | 31
6. Technical Specifications
Battery Type
Numbers 16 20 16 20
Typical Recharge Time
Charging Current (max.)
Charging Voltage 218.4 VDC ± 1% 273 VDC ± 1% 218.4 VDC ± 1% 273 VDC ± 1%
Battery Type
Numbers
Charging Current (max.)
Charging Voltage
UPS unit: 500 x 438 x 88 (2U) UPS unit: 500 x 438 x 88 (2U)
Battery Pack: 668 x 438 x 88 (2U) Battery Pack: 580 x 438 x 133 (3U)
UPS Unit: 15 UPS Unit: 15 UPS Unit: 18 UPS Unit: 18
Battery Pack: 48 Battery Pack: 61 Battery Pack: 51 Battery Pack: 61
Dimension (DxWxH) (mm)
Net Weight (kg)
176-300 VAC ±3% @ 100% load
Harmonic Distortion (THDv)
≤ 3% THD (Linear Load) , ≤ 5% THD (Non-linear Load)
Transfer Time
Zero (AC to DC) ; Zero (Inverter to Bypass)
Frequency Range (Synchronized Range)
46-54 Hz or 56-64 Hz (Selectable)
Frequency Range (Batt. Mode)
50/60 Hz ± 0.1 Hz
Current Crest Ratio
3:1
Phase
Single phase with ground
Capacity
[1]
6000 VA / 5400 W
10000 VA / 9000 W
MODEL
6 KVA
10 KVA
INPUT
Output Voltage
208
[1]
/220/230/240 VAC
Voltage Regulation
± 1%
Frequency Range
46-54 Hz or 56-64 Hz (Selectable)
Power Factor
≥ 0.99, Nominal Voltage (100% load)
Rectifier
IGBT
OUTPUT
Nominal Voltage
208/220/230/240 VAC
Voltage Range
110-300 VAC ± 3% @ 50% load
EFFICIENCY
BATTERY
Waveform
Pure Sine Wave
LCD Display
Load level, Battery level, AC mode, Battery mode, Bypass mode, and Fault indicators
Standard
Model
12V/9 Ah
9 hours recover to 90% capacity
1A/2 A (Adjustable)
AC Mode
92%
93%
Battery Mode
90%
91%
Battery Mode
Sounding every 4 seconds
Long-run
Model
Depending on the capacity of external batteries
16 - 20 pcs (Adjustable)
1A/2A/4A/6A (Adjustable, 6A is only available for 16 pcs batteries)
218.4 VDC ± 1% (Based on 16 pcs batteries)
INDICATORS
ALARM
Low Battery
Sounding every second
Overload
Sounding twice every second
Fault
Continuously sounding
SY-G reserves the right to change or modify product design, construction, specifications, or materials without prior notice and without incurring any obligation to make such changes and
modifications on SY-G products previously or subsequently sold.
UPS unit: 580 x 438 x 133 (3U)
Quality
ISO 9001 ; ISO 14001
Compliance
Smart RS-232 /USB
Supports Windows® 2000/2003/XP/Vista/2008, Windows®7/8, Linux, Unix, and MAC
Optional SNMP
Power management from SNMP manager and web browser
Running Humidity & Temperature
0 - 95 % RH (Non-condensing) @ 0 - 40°C
Noise Level
< 55 dB @ 1 meter
< 58 dB @ 1 meter
Long-run
Model
EN62040-3, EN61000, EN62040-2, EN62040 -1, CE
ENVIRONMENT
MANAGEMENT
PHYSICAL
[1]
Derate to 80% of capacity in Frequency converter mode and to 80% when the output voltage is adjusted to 208 VAC
500 x 438 x 88 (2U)
580 x 438 x 133 (3U)
15
18
STANDARDS & CERTIFICATIONS
Battery Pack: 580 x 438 x 133 (3U)
Dimensions (DxWxH) (mm)
Standard
Model
Net Weight (kg)
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