that (1) you include this and all other copyright and proprietary notices in the document in all copies; (2) you do not attempt to "pass-off" the
document as your own; and (3) you do not modify the document. You may not publish or distribute the document or any portion thereof without
the express prior written consent of iAnywhere.
This document is not a commitment on the part of iAnywhere to do or refrain from any activity, and iAnywhere may change the content of
this document at its sole discretion without notice. Except as otherwise provided in a written agreement between you and iAnywhere, this
document is provided “as is”, and iAnywhere assumes no liability for its use or any inaccuracies it may contain.
iAnywhere®, Sybase®, and the marks listed at http://www.ianywhere.com/trademarks are trademarks of Sybase, Inc. or its subsidiaries. ®
indicates registration in the United States of America.
Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.
All other company and product names mentioned may be trademarks of the respective companies with which they are associated.
Contents
About this guide ......................................................................................... ix
Focus of this guide ...................................................................................................... x
How this guide is organized ...................................................................................... xi
Conventions ............................................................................................................... xii
The M-Business Anywhere documentation set ..................................................... xiii
Contacting iAnywhere Solutions ............................................................................ xiv
I. Before You Begin ...................................................................................... 1
♦ “Focus of this guide” on page x
♦ “How this guide is organized” on page xi
♦ “Conventions” on page xii
♦ “The M-Business Anywhere documentation set” on page xiii
♦ “Contacting iAnywhere Solutions” on page xiv
This guide provides the information you need to install and use M-Business Client, the client component of
M-Business Anywhere™. This guide also includes information on using M-Business Client with wireless
service providers.
If you use M-Business Client software on your mobile device, you should read this guide to familiarize
yourself with the features and functions of M-Business Client. If you are an M-Business Server administrator,
you should refer to this guide to gain a better understanding of the tasks that the M-Business Client user
performs.
This document is provided in PDF format and is accessible by clicking the View User Guide link on either
the M-Business Server or the M-Business Client login pages.
M-Business Client supports five device platforms, or operating systems: Palm™ OS, Microsoft® Windows
Mobile Pocket PC, Microsoft Windows XP, Microsoft Windows Mobile 5, and Microsoft Smartphone. For
easy use, this guide is divided into parts based on operating systems. Microsoft Windows Mobile 5 and
Microsoft Smartphone are similar enough that they are combined in one part.
“Installing M-Business Client” on page 15, at the front of the book, provides the information you will need
to set up M-Business Client. Separate chapters cover installation on the different operating systems.
From your desktop, you can perform functions common to all device platforms. You also can perform many
of these functions from your device. The chapters in the list below provides explanations of functionality
and instructions for performing tasks from your desktop.
♦ “Configuring M-Business Client on the desktop computer” on page 41
♦ “Managing channels on the desktop computer” on page 57
♦ “Using M-Business Client on a device” on page 69
To perform some of these same functions from your device, see the chapters that cover your device’s
operating system.
Sections of the book that cover specific device operating systems also provide instructions for using MBusiness Client on your device, including connecting online.
Appendix “Troubleshooting” on page 285, at the end of the book, provides possible causes and solutions
for problems you may have with synchronizing and viewing content for all devices.
The following table lists the formatting conventions used throughout this guide.
Table 1. Formatting conventions
ItemTreatmentExample
Name of publicationItalicAdministrator Guide for M-Busi-
ness Server
Items on which user is to take an
action
Multi-level menu selectionsBold with "»" separatorChoose Start»Settings» Control
Text you typeBold, fixed width fontType Admin in this field.
Text displayed in a file or on the
screen
Keyboard keyAngle brackets<Enter>
File names and pathsItalic.../conf/sync.conf
Literals in code synopsisBoldvoid PODSaddRef(PODSObject*
Variables in code synopsisItalicvoid PODSaddRef(PODSObject*
Variables in textAngle brackets plus italichttp://<servername>:<port>
BoldClick the Reset button.
Panel.
Fixed width fontThe screen reads: Backup
Complete
podsobj);
podsobj);
Graphics conventions
For Windows Mobile Pocket PC devices, screenshots are of a version 3.0 device. For Windows Mobile 5
and Microsoft Smartphone devices, screenshots are of a version 5.0 device. The user interface may look
different for devices running higher or lower versions. For Windows XP, screenshots are of a Windows XP
device. The user interface may look different for devices running a different Windows 32-bit OS.
In addition to this document, there are several other iAnywhere Solutions publications available that you
may find useful in setting up and using M-Business Server.
Note
Unless otherwise noted, all of these publications are available from: http://www.ianywhere.com/developer/
product_manuals/mbusiness_anywhere/
In order for links between different PDF files to work correctly, you must open the files directly from the
web site, or download them from the web site into the same local directory.
♦ Developer Quick Start Guide for M-Business Anywhere
♦ Release Notes for M-Business Anywhere
♦ User Guide for M-Business Anywhere Client
♦ M-Business Anywhere, an Introduction
♦ Application Developer Guide for M-Business Anywhere
♦ API Reference for M-Business Anywhere
♦ Ensuring Mobile Security from the Device to the Datacenter, available from http://www.ianywhere.com/
If you need assistance using iAnywhere software, in North America, please contact iAnywhere Technical
Support by calling 1-800-8SYBASE (800-879-2273) and then selecting option 3. You can call Monday
through Friday (except major US holidays) between 9:00 a.m. and 9:00 p.m. Eastern time. Services will be
provided in accordance with your support agreement.
Outside of North America, for your local support number and hours, please see: http://www.sybase.com/
contactus/support
Registering as a Named Contact
Calling the 800-number during business hours should always work to get you technical support — a
Customer Number is created for you as soon as your purchase is completed. You will find it faster and easier
to get technical support, by phone or online, if you have registered as a Named Contact.
When you purchase an iAnywhere product, a Sybase Technical Support Contact Form will automatically
be emailed to you within 7-10 days. If your company should need to add another Named Contact, or change
the one initially registered, call the Technical Support 800-number and request a Sybase Technical SupportContact Change Form.
The Sybase Technical Support Contact Form will contain your Customer Number, with spaces for you to
provide an email address and other identifying information for the Named Contact for your product. Fill in
the requested information and fax the form back to the phone number indicated.
When your fax is received, an email will be sent to you, providing your Technical Contact ID number. You
can then use this number to speed up the process when you call for technical support, and to access technical
support online.
Using the Sybase Online Support Services
A major benefit of using the Sybase Online Support Services is 24x7 availability. Online support also allows
you to look up and review past and current support issues.
When you register as a Named Contact, the email sent to you with your Technical Contact ID number also
contains instructions for registering and using the Sybase Online Support Services. Follow these instructions
to register as a first-time user, or to update your account with information for the new product you have
purchased.
If you have any trouble registering for the Sybase Online Support Services, you can of course call iAnywhere
Technical Support for assistance!
Application development — customizing iAnywhere software
If you need help with customizing iAnywhere software to better serve your enterprise, please contact
iAnywhere Solutions Professional Services at contact_us@ianywhere.com.
Product information
If you need information about other iAnywhere products for your enterprise, please contact iAnywhere
Workforce Sales at contact_us@ianywhere.com.
Feedback on documentation
If you have questions or suggestions about this document or other iAnywhere technical publications, please
contact iAnywhere Technical Publications at iasdoc@ianywhere.com.
We would like to receive your opinions, suggestions, and feedback on this documentation. Although we do
not reply to individual emails, we read all suggestions with interest and attempt to incorporate them in future
releases.
M-Business Client is software that you install on your mobile device to provide you with mobile access to
mission-critical applications and data.
M-Business Client works with M-Business Server to deliver these mobile applications and data to your
device. When combined with powerful Mobile Engines for specific applications, M-Business Server
provides the fastest, easiest, and most widely used way to deliver applications and data from backend systems
to mobile devices based on the Palm, Windows Mobile Pocket PC, Windows XP, Windows Mobile 5, and
Microsoft Smartphone operating systems.
You can install and configure M-Business Client for yourself. Your system administrator installs and
configures M-Business Server. After installing the software, you either register an account for yourself, or
your system administrator creates one for you. If you do not know which option you should use, consult
your system administrator.
M-Business Client components
M-Business Client consists of software for your desktop computer and for your mobile device.
M-Business Connect
The desktop component of M-Business Client is M-Business Connect, which is the conduit that allows you
to synchronize your device with M-Business Server. The settings in M-Business Connect provide the
information that M-Business Client uses to communicate with M-Business Server.
If you use a Palm OS, Windows Mobile Pocket PC, or Windows XP device, M-Business Connect also installs
on your mobile device, allowing you to configure settings for M-Business Server directly on your device
and to synchronize remotely (if your device is equipped with a modem, network, or wireless connection).
M-Business Client on your mobile device
On your device, M-Business Client provides access to rich, interactive data and web content. Using MBusiness Client, you can view web-based enterprise applications and content.
Communication between your device and M-Business Server
Your device communicates with M-Business Server in one of two ways: through your desktop computer,
when you use a cradle to synchronize, or through a remote connection, such as a wireless or modem
connection.
If you use a Palm OS, Windows Mobile Pocket PC, or Windows XP device, M-Business Client always uses
M-Business Connect to communicate with M-Business Server.
To install M-Business Client on your mobile device, you must use a desktop cradle. After installing the
software, if you synchronize remotely with M-Business Server (Palm OS, Windows Mobile Pocket PC, or
Windows XP only), you also can use a modem or Ethernet card.
♦ Microsoft Windows:
♦ Windows 2000 Professional with Service Pack 4
♦ Windows XP Professional
♦ Windows XP Home
♦ Windows Vista
Note
Administrator rights are required to install M-Business Client software on PCs running Windows NT
Workstation or Windows 2000. If you do not know whether you have administrator rights on your desktop
computer, check with your system administrator.
♦ A modem or Ethernet card.
Palm OS devices
Palm OS desktop computer requirements
♦ Microsoft Internet Explorer 5.5 or 6.0 or 7.0
or
Mozilla Firefox 2.0
Note
If you will use Microsoft Internet Explorer proxy settings to connect securely to M-Business Server, you
must use Internet Explorer 5.5 or higher with 128-bit encryption. See “Configuring proxy server
settings” on page 49.
♦ HotSync® Manager 3.0 or greater
The Palm OS version of M-Business Client software must be installed separately for each individual
profile on a computer.
iAnywhere has verified that the following devices are compatible with the current release:
Palm™ Tungsten C, E2, T, T5, W, X; Treo 600, 650, and 700p.
Palm OS User Guide chapters
In addition to the chapters that apply to all platforms, see the following chapters for detailed instructions
that are specific to Palm OS:
♦ “Configuring a server connection on Palm OS” on page 83
♦ “Using M-Business Client on Palm OS” on page 93
Windows Mobile Pocket PC devices
Windows Mobile Pocket PC desktop computer requirements
♦ Microsoft Internet Explorer 5.5 or 6.0 or 7.0
or
Mozilla Firefox 2.0
Note
If you use Microsoft Internet Explorer proxy settings to connect to M-Business Server, you must use
Internet Explorer 5.5 or higher with 128-bit encryption. See “Configuring proxy server
settings” on page 49.
♦ ActiveSync version required by your Windows Mobile Pocket PC model
The Windows Mobile Pocket PC version of M-Business Client software is installed globally. This means
that all user profiles on the same computer will be able to use M-Business Client without further adjustment.
M-Business Client also has to be installed onto each user’s device.
Note
You must have established at least one partnership with a mobile device in ActiveSync before installing MBusiness Client. For information on partnerships, see Microsoft’s documentation.
Windows Mobile Pocket PC mobile device requirements
♦ Windows Mobile Pocket PC devices, including Pocket PC and Handheld PC devices, running version
3.0 and using ARM processors with 2 MB of free memory.
♦ Pocket PC 2003 with 2 MB of free memory
♦ Pocket PC Phone Edition 2000 and 2003 with 2 MB of free memory
iAnywhere has verified that the following devices are compatible with the current release:
♦ ARM processor models including: iPAQ™; HP Jornada 560.
Windows Mobile Pocket PC User Guide chapters
In addition to the chapters that apply to all platforms, see the following chapters for detailed instructions
that are specific to Windows Mobile Pocket PC:
♦ “Configuring a server connection on Windows Mobile Pocket PC ” on page 125
♦ “Using M-Business Client on Windows Mobile Pocket PC” on page 137
Windows XP devices
Some Windows XP devices are configured to synchronize directly to M-Business Server, without the use
of a desktop computer. Others may synchronize via a desktop computer with M-Business Connect.
Windows XP desktop computer requirements
♦ Microsoft Internet Explorer 5.5 or 6.0 or 7.0
or
Mozilla Firefox 2.0
Note
If you will use Microsoft Internet Explorer proxy settings to connect to M-Business Server, you must
use Internet Explorer 5.5 or higher with 128-bit encryption. See “Configuring proxy server
settings” on page 49.
Windows XP mobile device requirements
iAnywhere has verified that the following Windows operating systems are compatible with the current
release:
♦ Windows XP Tablet Edition
♦ Windows XP Professional
♦ Windows Vista
iAnywhere has verified that the following devices are compatible with the current release:
♦ HP Compaq Tablet PC
♦ Fujitsu Stylistic ST5000 and ST5000D Tablet PCs
♦ Toshiba Tecra M4-S115TD and Satellite R10-S802TD Tablet PCs
Windows XP User Guide chapters
In addition to the chapters that apply to all platforms, see the following chapters for detailed instructions
that are specific to Windows XP:
♦ “Configuring a server connection on Windows XP” on page 167
♦ “Using M-Business Client on Windows XP” on page 177
Windows Mobile 5 devices
Windows Mobile 5 desktop computer requirements
♦ Microsoft Internet Explorer 5.5 or 6.0 or 7.0
or
Mozilla Firefox 2.0
Note
If you use Microsoft Internet Explorer proxy settings to connect to M-Business Server, you must use
Internet Explorer 5.5 or higher with 128-bit encryption. See “Configuring proxy server
settings” on page 49.
♦ ActiveSync version required by your Windows Mobile Pocket PC model
The Windows Mobile 5 version of M-Business Client software is installed globally. This means that all user
profiles on the same computer will be able to use M-Business Client without further adjustment. M-Business
Client also has to be installed onto each user’s device.
You must have established at least one partnership with a mobile device in ActiveSync before installing MBusiness Client. For information on partnerships, see Microsoft’s documentation.
Windows Mobile 5 mobile device requirements
♦ Windows Mobile 5 devices, including Windows Mobile and Handheld PC devices, using ARM
processors with 2 MB of free memory.
♦ Windows Mobile 5 2003 with 2 MB of free memory.
iAnywhere has verified that the following devices are compatible with the current release:
In addition to the chapters that apply to all platforms, see the following chapters for detailed instructions
that are specific to Windows Mobile 5:
♦ “Configuring a server connection on Windows Mobile 5 or 6, or Microsoft Smartphone” on page 205
♦ “Using M-Business Client on Windows Mobile 5 or 6, or Microsoft Smartphone” on page 219
Windows Mobile 6 devices
Windows Mobile 6 desktop computer requirements
♦ Microsoft Internet Explorer 5.5 or 6.0 or 7.0
or
Mozilla Firefox 2.0
Note
If you use Microsoft Internet Explorer proxy settings to connect to M-Business Server, you must use
Internet Explorer 5.5 or higher with 128-bit encryption. See “Configuring proxy server
settings” on page 49.
♦ Microsoft Mobile Device Center (MDC) version required by your Windows Mobile Pocket PC model
The Windows Mobile 6 version of M-Business Client software is installed globally. This means that all user
profiles on the same computer will be able to use M-Business Client without further adjustment. M-Business
Client also has to be installed onto each user’s device.
Note
You must have established at least one partnership with a mobile device in Mobile Data Center before
installing M-Business Client. For information on partnerships, see Microsoft’s documentation.
Windows Mobile 6 mobile device requirements
♦ Windows Mobile 6 devices, including Windows Mobile and Handheld PC devices, using ARM
processors with 2 MB of free memory.
iAnywhere has verified that the following devices are compatible with the current release:
In addition to the chapters that apply to all platforms, see the following chapters for detailed instructions
that are specific to Windows Mobile 6:
♦ “Configuring a server connection on Windows Mobile 5 or 6, or Microsoft Smartphone” on page 205
♦ “Using M-Business Client on Windows Mobile 5 or 6, or Microsoft Smartphone” on page 219
Microsoft Smartphone devices
Microsoft Smartphone desktop computer requirements
If you use Microsoft Internet Explorer proxy settings to connect to M-Business Server, you must use
Internet Explorer 5.5 or higher with 128-bit encryption. See “Configuring proxy server
settings” on page 49.
♦ ActiveSync version required by your Windows Mobile Pocket PC model
The Microsoft Smartphone version of M-Business Client software is installed globally. This means that all
user profiles on the same computer will be able to use M-Business Client without further adjustment. MBusiness Client also has to be installed onto each user’s device.
Note
You must have established at least one partnership with a mobile device in ActiveSync before installing MBusiness Client. For information on partnerships, see Microsoft’s documentation.
Microsoft Smartphone mobile device requirements
♦ Microsoft Smartphone devices running Windows Mobile 5, with 2 MB of free memory.
♦ Microsoft Smartphone devices running Windows Mobile 2003, with 2 MB of free memory.
iAnywhere has verified that the following devices are compatible with the current release:
♦ Devices with Windows Mobile 5 OS:
♦ Motorola Q
♦ Cingular 2125
♦ Devices with Windows Mobile 2003 OS:
♦ Motorola MPX220
♦ Audiovox SMT5600
Microsoft Smartphone User Guide chapters
In addition to the chapters that apply to all platforms, see the following chapters for detailed instructions
that are specific to Microsoft Smartphone:
♦ “Configuring a server connection on Windows Mobile 5 or 6, or Microsoft Smartphone” on page 205
♦ “Using M-Business Client on Windows Mobile 5 or 6, or Microsoft Smartphone” on page 219