SwyxPhone L6x User Documentation
SwyxPhone L62 - SwyxPhone L64 - SwyxPhone L66
As of: November 2017
© 2000-2017 Swyx Solutions AG. All rights reserved.
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errors.
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Contents
1
Contents
The SwyxPhone series L6x ......................................................................................... 6
How does SwyxPhone L6x work? ........................................................................... 10
2.1 SwyxWare - Interaction of the components..................................... 10
What is meant by…? ................................................................................................ 12
3.1 Subscriber............................................................................................... 12
3.2 Group....................................................................................................... 12
3.3 Call Signalling......................................................................................... 12
3.4 Status Signalling..................................................................................... 12
3.5 Number (phone number) .................................................................... 12
3.6 Call permissions .................................................................................... 13
3.7 Line........................................................................................................... 13
3.8 Trunk and Trunk Groups...................................................................... 13
3.9 User.......................................................................................................... 13
3.10 Active Connection................................................................................. 14
3.11 Connection on Hold ............................................................................. 14
3.12 Call waiting ............................................................................................. 14
3.13 Conference............................................................................................. 14
3.14 Call Swap................................................................................................. 14
3.15 Acoustic Signals ..................................................................................... 15
3.16 Call Routing ............................................................................................ 15
3.17 Voicemail ................................................................................................ 15
3.18 Remote Inquiry ...................................................................................... 16
3.19 CTI ............................................................................................................ 16
3.20 Callback request ................................................................................... 16
3.21 Wrap Up Time ........................................................................................ 16
3.22 Intercom Connection ........................................................................... 16
3.23 Telephone States ................................................................................... 16
Set It Up & Log On ................................................................................................... 18
4.1 General Safety Advice........................................................................... 18
4.2 Intended use........................................................................................... 18
4.3 Care Instructions ................................................................................... 18
4.4 Eco-friendly disposal ............................................................................. 18
4.5 Scope of supply...................................................................................... 18
4.6 System requirements............................................................................ 18
4.7 Connection of the phones................................................................... 19
4.7.1 Power Supply.................................................................................. 19
4.7.2 Connect SwyxPhone L6x................................................................19
4.8 Connecting a Key Module ................................................................... 21
4.9 Logging in to SwyxServer..................................................................... 22
4.9.1 Log off............................................................................................. 22
4.9.2 Automatic Update .......................................................................... 23
Control elements of SwyxPhone L62...................................................................... 24
5.1 Buttons..................................................................................................... 24
5.1.1 Defined keys................................................................................... 24
5.1.2 Preconfigured function keys ......................................................... 26
5.2 Display and menu navigation.............................................................. 27
Telephoning with SwyxPhone L62.......................................................................... 28
6.1 How do I call a subscriber?.................................................................. 28
6.2 Other Options for Dialing a Number ................................................ 29
6.3 Available options during a call ............................................................ 29
6.4 How do I pick up a call?........................................................................ 29
6.5 How do I pick up a call?........................................................................ 30
6.6 How do I end a call?.............................................................................. 31
6.7 How do I telephone with a headset? ................................................. 31
6.8 How do I start an inquiry call?............................................................. 32
6.9 How do I switch between lines (Call Swap)?.................................... 32
6.10 How do I connect two subscribers to one another?....................... 33
6.11 Transfer When Placing Handset on Hook......................................... 33
Contents
2
6.12 How do I transfer a call without Inquiry?.......................................... 33
6.13 How do I forward a call?....................................................................... 34
6.14 The Secondary Call................................................................................ 35
6.15 How do I forward a call?....................................................................... 35
6.15.1 Define Call Forwarding Unconditional ......................................... 35
6.15.2 Define Call Forwarding Busy ......................................................... 36
6.15.3 Define Call Forwarding No Reply.................................................. 36
6.15.4 Signaling a Forwarding .................................................................. 37
6.16 How do I use the Phonebook?............................................................ 37
6.17 Speaker and Handsfree Telephone ................................................... 38
6.17.1 Activating/Deactivating the Speaker During a Call ....................... 38
6.17.2 Activating/Deactivating the Microphone During a Call................ 38
6.17.3 Activating the Handsfree Facility During a Call ............................ 39
6.17.4 Deactivating the Handsfree Facility During a Call ........................ 39
6.17.5 Activate Handsfree Facility for outgoing call ................................ 39
6.17.6 Activating the Handsfree Facility for an Incoming Call ................ 39
6.17.7 Regulating the Volume .................................................................. 39
6.18 Configuring the Ringing tone ............................................................. 39
6.19 Charging info.......................................................................................... 40
6.20 Sequence of the Display Entries While Idle ..................................... 40
SwyxPhone L62 advanced Telephony Functions................................................... 41
7.1 Disabling Lines (Wrap-up Time) ......................................................... 41
7.2 Voicemail inquiry .................................................................................. 42
7.3 Remote Inquiry ...................................................................................... 43
7.3.1 Change Forwarding Unconditional............................................... 45
7.4 Project Codes ......................................................................................... 46
7.5 Note ......................................................................................................... 46
7.6 Callback request................................................................................... 47
7.6.1 Callback on busy............................................................................ 47
7.6.2 Callback if idle................................................................................ 48
7.7 Conference............................................................................................. 51
7.7.1 Starting a Conference .................................................................... 51
7.7.2 Inquiry Calls and Add..................................................................... 51
7.7.3 Leaving or Ending a Conference.................................................... 52
7.7.4 Conference Rooms ........................................................................ 52
7.8 Using a headset...................................................................................... 53
7.8.1 Connecting a headset to SwyxPhone L62...................................... 53
7.9 Call Intrusion.......................................................................................... 54
7.9.1 Multiple Call Intrusions ................................................................. 54
SwyxPhone L62 Configuration ................................................................................ 55
8.1 User Profile ............................................................................................. 55
8.1.1 Call Forwarding .............................................................................. 55
8.1.2 Do not disturb................................................................................ 56
8.1.3 Secondary call ................................................................................ 56
8.2 Settings in the Configuration Menu .................................................. 56
8.2.1 Ring tones....................................................................................... 56
8.2.2 Call Signaling.................................................................................. 56
8.2.3 Lines................................................................................................ 57
8.2.4 Incognito ........................................................................................ 57
8.2.5 Info ................................................................................................. 58
8.2.6 Contrast.......................................................................................... 58
8.2.7 Transfer on Hookon....................................................................... 58
8.3 Lists........................................................................................................... 58
8.3.1 Menüführung in Listen .................................................................. 58
8.3.2 Phonebooks ................................................................................... 59
8.3.3 Caller list......................................................................................... 60
8.3.4 Redial list ........................................................................................ 62
8.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks............................................................................ 63
8.4 Configure function keys....................................................................... 63
8.5 Configure Line buttons ........................................................................ 66
8.6 Configuring Speed Dials ...................................................................... 67
Contents
3
8.6.1 “Dial immediately”, “Successive dial” or
“Intercom Connection”? ............................................................... 68
Control elements of SwyxPhone L64...................................................................... 70
9.1 Buttons .................................................................................................... 70
9.1.1 Defined keys .................................................................................. 70
9.1.2 Configurable Function Keys .......................................................... 72
9.2 Display and menu navigation.............................................................. 72
Telephoning with SwyxPhone L64.......................................................................... 74
10.1 How do I call a subscriber?.................................................................. 74
10.2 Other Options for Dialling a Number ............................................... 75
10.3 Available Options During a Call ......................................................... 76
10.4 How do I pick up a call? ....................................................................... 76
10.5 How do I pick up a call? ....................................................................... 78
10.6 How do I end a call? .............................................................................. 78
10.7 How do I telephone with a headset? ................................................. 79
10.8 How do I start an Inquiry Call?............................................................ 79
10.9 How do I switch between lines (Call Swap)?.................................... 80
10.10 How do I connect two subscribers to one another?....................... 81
10.11 Transfer when Placing Handset on Hook ......................................... 81
10.12 How do I transfer a call without Inquiry?.......................................... 82
10.13 How do I forward a call?....................................................................... 82
10.14 The Secondary Call................................................................................ 83
10.15 How do I forward a call?....................................................................... 83
10.15.1Define Call Forwarding Unconditional......................................... 84
10.15.2Define Call Forwarding Busy......................................................... 85
10.15.3Define Call Forwarding No Reply ................................................. 86
10.15.4Signaling a Forwarding .................................................................. 86
10.16 How do I use the Phonebook?............................................................ 87
10.17 Speaker and Handsfree Telephone ................................................... 88
10.17.1Activating/Deactivating the Speaker during a call ........................ 88
10.17.2Activating/Deactivating the Microphone During a Call ............... 88
10.17.3Activating the Handsfree Facility during a call.............................. 88
10.17.4Deactivating the Handsfree Facility during a call ......................... 88
10.17.5Activate handsfree facility for outgoing call ................................. 88
10.17.6Activating the Handsfree Facility for an incoming call ................. 88
10.17.7Regulating the volume................................................................... 89
10.18 Configuring the ringing tone .............................................................. 89
10.19 Charging info.......................................................................................... 89
10.20 Sequence of the Display Entries while idle....................................... 89
SwyxPhone L64 advanced Telephony Functions................................................... 90
11.1 Voicemail inquiry................................................................................... 90
11.2 Remote Inquiry ...................................................................................... 90
11.2.1 Change Forwarding Unconditional ............................................... 92
11.3 Project Codes ......................................................................................... 94
11.4 Note.......................................................................................................... 94
11.5 Callback request ................................................................................... 95
11.5.1 Callback on busy ............................................................................ 95
11.5.2 Callback if idle................................................................................ 97
11.6 Conference............................................................................................. 99
11.6.1 Starting a Conference .................................................................... 99
11.6.2 Inquiry Calls and Add .................................................................... 99
11.6.3 Leaving or Ending a Conference.................................................. 100
11.6.4 Conference Rooms ...................................................................... 100
11.7 Using a headset.................................................................................... 101
11.7.1 Connecting a headset to SwyxPhone L64.................................... 101
11.8 Call Swap as a substitute for Line buttons ...................................... 102
11.9 Call Intrusion........................................................................................ 102
11.9.1 Multiple Call Intrusions ............................................................... 103
SwyxPhone L64 Configuration .............................................................................. 104
12.1 User Profile ........................................................................................... 104
12.1.1 Call Forwarding ............................................................................ 104
12.1.2 Do Not Disturb............................................................................. 105
Contents
4
12.1.3 Secondary call .............................................................................. 105
12.2 Settings in the Configuration Menu ................................................ 105
12.2.1 Ring tones..................................................................................... 106
12.2.2 Call Signaling................................................................................ 106
12.2.3 Incognito ...................................................................................... 107
12.2.4 Transfer on Hookon..................................................................... 107
12.3 Lists......................................................................................................... 107
12.3.1 Menüführung in Listen................................................................108
12.3.2 Phonebooks ................................................................................. 108
12.3.3 Caller list....................................................................................... 110
12.3.4 Redial list ...................................................................................... 111
12.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks.......................................................................... 112
12.4 Configure function keys..................................................................... 113
12.5 Lines ....................................................................................................... 116
12.5.1 Configure Line buttons................................................................116
12.6 Disabling Lines (Wrap-up Time) ....................................................... 117
12.7 Configuring Speed Dials.................................................................... 118
12.7.1 “Intercom” ................................................................................... 119
Control elements of SwyxPhone L66.................................................................... 121
13.1 Buttons .................................................................................................. 121
13.1.1 Defined keys ................................................................................ 121
13.1.2 Preconfigured function keys in the “Favourites” menu. ............ 123
13.1.3 Configurable function keys on the key module......................... 124
13.2 Display and menu navigation............................................................ 125
Telephoning with SwyxPhone L66........................................................................ 126
14.1 How do I call a subscriber?................................................................126
14.2 Other Options for Dialing a Number .............................................. 127
14.3 Available Options during a Call........................................................ 129
14.4 How do I pick up a call? ..................................................................... 129
14.5 How do I pick up a call? ..................................................................... 130
14.6 How do I end a call?............................................................................ 131
14.7 How do I telephone with a (Bluetooth) headset?.......................... 131
14.8 How do I start an inquiry call?........................................................... 132
14.9 How do I switch between lines (Call Swap)?.................................. 133
14.10 How do I connect two subscribers to one another?..................... 134
14.11 Transfer When Placing Handset on Hook....................................... 134
14.12 How do I transfer a call without Inquiry?........................................ 135
14.13 How do I forward a call?..................................................................... 135
14.14 The Secondary Call.............................................................................. 136
14.15 How do I forward a call?..................................................................... 136
14.15.1Define Call Forwarding Unconditional....................................... 137
14.15.2Define Call Forwarding Busy....................................................... 138
14.15.3Define Call Forwarding No Reply................................................ 139
14.15.4Signaling a Forwarding ................................................................140
14.16 How do I use the Phonebook?.......................................................... 141
14.17 Speaker and Handsfree Telephone.................................................. 141
14.17.1Activating/Deactivating the Speaker During a Call..................... 141
14.17.2Activating/Deactivating the Microphone During a Call.............. 142
14.17.3Activating the Handsfree Facility During a Call .......................... 142
14.17.4Deactivating the Handsfree Facility During a Call ...................... 142
14.17.5Activate handsfree facility for outgoing call ............................... 142
14.17.6Activating the Handsfree Facility for an Incoming Call .............. 142
14.17.7Regulating the Volume ................................................................142
14.18 Configuring the Ringing tone............................................................ 143
14.19 Charging info........................................................................................ 143
14.20 Sequence of the Display Entries While Idle ................................... 143
SwyxPhone L66 advanced Telephony Functions................................................. 144
15.1 Voicemail inquiry................................................................................. 144
15.2 Remote Inquiry .................................................................................... 144
15.2.1 Change Forwarding Unconditional............................................. 146
15.3 Project Codes ....................................................................................... 148
Contents
5
15.4 Note ....................................................................................................... 148
15.5 Callback request................................................................................. 149
15.5.1 Callback on busy.......................................................................... 149
15.5.2 Callback if idle.............................................................................. 151
15.6 Conference........................................................................................... 153
15.6.1 Starting a Conference .................................................................. 153
15.6.2 Inquiry Calls and Add .................................................................. 154
15.6.3 Leaving or Ending a Conference ................................................. 154
15.6.4 Conference Rooms ...................................................................... 155
15.7 Using a headset.................................................................................... 156
15.7.1 Connecting a headset to SwyxPhone L66.................................... 156
15.7.2 Connecting a Bluetooth Headset ................................................ 157
15.8 Call Intrusion........................................................................................ 159
15.8.1 Multiple Call Intrusions ............................................................... 159
SwyxPhone L66 Configuration.............................................................................. 160
16.1 User Profile ........................................................................................... 160
16.1.1 Call Forwarding ............................................................................ 160
16.1.2 No disturb .................................................................................... 161
16.1.3 Secondary call .............................................................................. 161
16.2 Settings in the Configuration Menu ................................................ 161
16.2.1 Ring tones..................................................................................... 162
16.2.2 Call Signaling................................................................................ 162
16.2.3 Incognito ...................................................................................... 163
16.2.4 Transfer on Hookon..................................................................... 163
16.3 Lists......................................................................................................... 163
16.3.1 Menüführung in Listen................................................................164
16.3.2 Phonebooks ................................................................................. 164
16.3.3 Caller list....................................................................................... 166
16.3.4 Redial list ...................................................................................... 167
16.3.5 Lists for Callback Requests, My Callback Requests and
Missed Callbacks.......................................................................... 169
16.4 Configure function keys..................................................................... 169
16.5 Lines ....................................................................................................... 172
16.5.1 Configure Line buttons................................................................173
16.6 Disabling Lines (Wrap-up Time) ....................................................... 174
16.7 Configuring Speed Dials .................................................................... 175
16.7.1 “Intercom” ................................................................................... 176
Interaction with SwyxIt! ........................................................................................ 178
17.1 Configuration of SwyxPhone in SwyxIt!......................................... 178
17.2 Settings which can only be made in SwyxIt!................................. 180
17.2.1 Length of the Caller List and the Redial List ................................ 180
17.2.2 Rulebook of the Call Routing Managers ..................................... 180
17.2.3 Voicemail...................................................................................... 180
17.2.4 Remote Inquiry............................................................................. 180
17.3 Settings Which Are Simultaneously Valid for SwyxIt! and
SwyxPhone
17.3.1 Phonebooks ................................................................................. 180
17.3.2 “Mutual Ringing” for SwyxPhone and SwyxIt! ........................... 180
17.3.3 Speed dials ................................................................................... 181
17.3.4 Lines and Line Buttons ................................................................. 181
17.3.5 Call Forwarding ............................................................................ 181
17.3.6 Lists ............................................................................................... 181
............................................................................................ 180
17.4 Settings Which Are Individually Valid for SwyxIt!
and SwyxPhone
.................................................................................... 181
17.5 PC Operation of a SwyxPhone or SwyxIt! (CTI)............................. 181
Call Management: What do I do, if…?................................................................. 184
Technical Terms ...................................................................................................... 187
Function codes ........................................................................................................ 193
The SwyxPhone series L6x
The SwyxPhone series L6x
The system phones of “L” series are designed to meet the demands and
telephony skills of various users. They are equipped with up-to-date performance features.
Beside the ergonomic design, each of the three new models are
designed with an intuitive and user-friendly operating concept, freely
configurable function keys and high-resolution displays.
The L6x phones take full advantage of the numerous functions of the
Swyx software solution.
Beside the encryption of call data via "Secure Real Time Transport Protocol" (SRTP), the “L6x” series phones support the transmission of voice
data in HD audio quality.
A brief overview of the various system phones and key modules follows,
and subsequent chapters give detailed descriptions
You will find the latest versions of user and administrator manuals in
internet under:
https://www.swyx.com/products/support/documentation.html
6
The SwyxPhone series L6x
7
SwyxPhone L6x Overview
SwyxPhone L62
SwyxPhone L62 is the entry-level variant of the L6x series, easily and optimally integrable by any user into the SwyxWare concept.
The user has four freely configurable function keys with LED. The SwyxPhone L62 also has five defined function keys, three audio keys and five
navigation buttons for intuitive operation.
SwyxPhone L64
SwyxPhone L64 has four Option keys, two defined function keys and 16
freely configurable function keys. The design of SwyxPhone L64 allows
you to connect two Key Modules with additional freely configurable
function keys.
The SwyxPhone series L6x
8
SwyxPhone L66
SwyxPhone L66 offers a more extensive functional range along with maximum user-friendliness. The phone has a large swivelling colour HD display, visual call signalling (LED) and five option keys.
Key modules
SwyxPhone Key Module 64 for SwyxPhone L64
SwyxPhone Key Module 64 has 16 configurable function keys with LEDs.
A paper insert is used for labelling. You can connect up to two SwyxPhone Key Module 64 to a SwyxPhone L64.
SwyxPhone Key Module 66 for SwyxPhone L66
SwyxPhone Key Module 66 has 12 configurable function keys with LEDs
and in addition two arrow buttons to switch between two levels. The TFT
display is used for labelling. You can connect up to four SwyxPhone Key
Module 66 to a SwyxPhone L66.
SwyxPhone L6xSeries Phones Compared
SwyxPhone L62 SwyxPhone L64 SwyxPhone L66
Display LCD, monochrome
2 lines, 192 x 48 pixel
Defined Function Keys 52 2
Free configurable function
keys with LEDs
Mains power supply optional optional optional ( from second Key Module mandatory)
Power over Ethernet
IEEE 802.3af
Interface for key modules No Yes
Headset connection Ye s Yes Yes
Bluetooth interface - - Bluetooth 2.1 BR/EDR
Dimensions:
H x W x D (mm)
Weight (kg) 1.0 1.2 1.0
Wall Mounting Yes No Yes (without Key module SwyxPhone Key Module 66)
4 16 -
Class 1 Class 2 Class 2
at 20° 113 x 219 x 165
at 45° 173 x 219 x 207
LCD, monochrome, tilting
3.7 inch, 240 x 120 pixel
Backlight
Up to two Key ModulesSwyxPhone Key Module 64
at 20° 143 x 283 x 165
at 45° 189 x 283 x 207
TFT, tilting
4.3 inch, 480 x 272 pixel
Backlight
Yes
Up to four Key Modules SwyxPhone Key Module 66
Bluetooth 4.1 LE
at 20° 150 x 219 x 207
at 45° 193 x 219 x 165
Audio quality G.711 (64 kbit/s a/μ-law), G.722 (64 kbit/s), G 729 AB (8 kbit/s)
Network (LLDP-MED, QoS,
IEEE 802.1Q)
Operating conditions +5°C to + +40°C
Certification Declaration of Conformity
10/100 Mbps Ethernet
Switch
10/100/1000 Mbps Ethernet Switch
Energy Efficient Ethernet (IEEE 802.3az)
10/100/1000 Mbps Ethernet Switch
Energy Efficient Ethernet (IEEE 802.3az)
How does SwyxPhone L6x work? SwyxWare - Interaction of the components
2 How does SwyxPhone L6x work?
10
This chapter introduces the basic technical concepts of SwyxPhone.
SwyxWare - the modern VoIP solution
With SwyxWare you use a software based telephony system which offers
extensive advantages.
Use of a wide range of features, which go far beyond the possibilities
of classic telephony systems.
Flexibility in Call Forwarding
User Concept your settings are transferred to every SwyxWare
device
simple configuring of user data
2.1 SwyxWare - Interaction of the components
SwyxWare consists of various components.
SwyxServer
The telephony server SwyxServer acts as a core system, which offers the
complete functionality of a sophisticated telephone private branch
exchange. The SwyxServer takes care of call handling (e.g. transferring
calls to another extension, the public telephone network or to your
Voicemail) and manages the devices as well as the users which use it for
communication purposes.
SwyxGate
SwyxGate is a supplementary component for SwyxServer and it enables
you to make calls in the public telephone network.
Public
telephone network
Internet
SwyxServer
with SwyxGate
PC with
SwyxIt!
Smartphone with
SwyxMobile
Ethernet
PC with
SwyxIt!
SwyxIt!
SwyxIt! is your telephone on the PC screen. For further information
please refer to chapter 17, Interaction with SwyxIt!, page 178.
PC with
SwyxIt!
SwyxPhone
PC with
SwyxIt!
Voicemail
The SwyxWare telephony solution offers another essential benefit for
every subscriber – a high-performance Voicemail functionality. This functionality provides you with an “answering machine” which records those
calls which don’t reach you, and it allows you to set various announcement texts. The voice messages from your telephone are then found in
the form of e-mails in your electronic e-mail inbox.
How does SwyxPhone L6x work? SwyxWare - Interaction of the components
Remote Inquiry
You can listen to and delete the Voicemails you receive in your electronic
e-mail inbox per remote inquiry. Within remote inquiry, you can also use
a menu to change the destination of your Call Forwarding Unconditional
as well as record a new announcement for your Voicemail.
A User Account for Every User (User Concept)
Every user is provided with an user account. A variety of settings and
information are stored there for every SwyxPhone user.
When you start SwyxPhone, it automatically logs on to SwyxServer. You
will be asked to enter your PIN for authentication purposes.SwyxServer
recognizes the appropriate user data based on the PIN entered and the
SwyxPhone is then configured. The advantage of this is that you will find
the same configuration and button assignments on any SwyxPhone
device or SwyxIt! you log on to with your PIN.
Naturally, the logon procedure also has a security aspect – only those
who logon correctly are authorized to place telephone calls.
Two, Four or More Lines for Every User (Line Concept)
Common telephones provide the user with one, sometimes two lines.
With SwyxPhone, you have access to two (default setting) or more (a
maximum of nine) lines. These line are also known as “virtual lines”
because technically they are only implemented as parallel “IP connections” for simultaneous calls on your PC mains connection. The “virtual
lines” not only allow you to telephone comfortably, but they also make it
easier to use. Just by pressing a button, you can
• select the line you want to speak on, or
• switch between lines, or
• “join” lines in order to connect two subscribers, for example.
11
Encryption of call data with SRTP
Beside the encryption of call data via “Secure Real Time Transport Protocol” (SRTP), the “L6” series phones support the transmission of voice
data in HD audio quality.
The terminals of the SwyxPhone L6x series support this technology, and
can also be used for calls via SRT protocol.For further information, please
refer to the SwyxWare Administrator documentation.
What is meant by…? Subscriber
12
3 What is meant by…?
This chapter defines in detail the terminology commonly used throughout the SwyxWare documentation.
You will find additional technical terms used in connection with the
“Voice-over-IP” technology in App. B: Technical Terms.
3.1 Subscriber
Persons who take part in a phone conversation are called subscribers.
Here we differentiate between
internal subscribers and
external subscribers.
Internal subscribers are subscribers within the company, possibly at different company locations. External subscribers can be reached either via
the public telephone network or via the Internet (Internet Telephony).
3.2 Group
Subscribers are combined into a logical unit called a group. The administrator is responsible for creating groups and assigning members to
groups. Thus, you can combine all of the company’s sales employees into
a group called “Sales”, for example. The group itself is assigned its own
extension number (group extension).
When a group extension call is received, the telephone will ring for all
members of the group (group call). The telephone call can then be taken
by any group member. However, the administrator can also define
groups with a specific call allocation. In this case, according to the definition the call is first forwarded to a specific member of the group - if it is
not accepted there, e.g. because the employee is not at his desk or is
already on the phone, the call is forwarded to the next member of the
group. The administrator can define an order in which the group members are dialed, but can also specify random call allocation.
3.3 Call Signalling
In call signalling, incoming calls for one subscriber (A) are also displayed
to another subscriber (B). Subscriber B has the option of picking up
these calls.The system administrator uses the relationships of the subscribers to each other to define signaling.
The calls are displayed for subscriber B in the Windows taskbar. The Pick
up button is active. If subscriber B has assigned the destination subscriber’s (A) number to a Speed Dial, this will blink. Then, if the call is not
picked up within 10 seconds, a single warning tone is produced. The
phone call can be picked up by subscriber B immediately or after the
warning tone.
Call signaling prevents calls from being “lost” (if, for example, Subscriber
A’s standard Voicemail or call forwarding have not been activated).
You can enable/disable the warning tone and the taskbar display yourself
in your user profile, but the call signalling will continue to be displayed
in SwyxIt!.
3.4 Status Signalling
The status of another internal subscriber (e.g. ringing, speaking, logged
on, away) is signaled on the Speed Dial which has been assigned his
number.
The system administrator uses the relationships of the subscribers to
each other to define signaling.
3.5 Number (phone number)
A number is a sequence of digits or a SIP URI. Numbers are differentiated between
internal and
external numbers
Internal numbers are used for calling internal subscribers or groups,
who are usually located within your company and are known to SwyxServer.
External numbers are directed to other subscribers in the public telephone network. They are called using your normal number. The appropriate public line access code must always be dialed (e.g. "0"). External
subscribers in a public IP network (Internet) can also be called using
their Internet address, SIP URI or domain name (for example, CarolJones.company.com).
What is meant by…? Call permissions
13
Examples of Valid Numbers
Number Meaning
123 Internal number of a subscriber within a
09776123 The number of a subscriber who can be
002319776123 The number of a subscriber who can be
0001324345456 International call (the first 0 is the public line
carol.jones@company.
com
3.6 Call permissions
company in which SwyxServer is used.
reached via the public telephone network
(local call, the 0 is the public line access in this
example).
reached via the public telephone network
(long distance call, the first 0 is the public line
access in this example).
Please note that you must always use the area
code in order for the call to be delivered.
access in this example).
SIP-URI. This is constructed similarly to an email address, and consists of a user name and
the realm (name range, rather like a domain).
SwyxWare continues to use the familiar term “Line” for the “logical”
connection option for a telephone call, even though a “physical” line is
no longer required for this connection. This concept allows you, on the
one hand, to continue to use the practical and simple term “Line” – a
subscriber can still “be on hold on the other line” – and, on the other
hand, you can profit from the new line flexibility:
It is now possible, for example, to determine in just a few steps how
many lines you need at your place of work without actually having to
install a new physical line and a new telephone.
3.8 Trunk and Trunk Groups
"Trunk" denotes a connection into another network, e.g. the public telephone network. A connection to another network can be e.g. an "ISDN
trunk", a connection to the Internet an "SIP trunk". Connections
(trunks) of the same type can be combined to form groups. The trunks of
a trunk group then have the same properties - the trunk groups can
therefore be seen primarily as capacity expansions.
Different trunk groups can be differently prioritized by the administrator. The result is e.g. that calls are handled with preference given to a
cost-efficient connection (e.g. an SIP trunk directly to the Internet). If
this is not available, a lower-priority path is chosen, e.g. an ISDN trunk to
the normal telephone network.
For further information please refer to the SwyxWare Administrator documentation.
The administrator has the option of configuring rights for outgoing calls
of groups or users. This means that certain phone numbers (e.g. for
local, long distance or international calls) are blocked for the indicated
user or group. If a blocked number is dialled, an error message will
appear. Please contact your administrator for further information.
3.7 Line
In SwyxWare, the term “Line” refers to a potential telephone connection
which can be used to place your telephone calls. Due to the fact that
SwyxWare uses the IP protocol or SIP protocol to transmit telephone
calls, this new IP telephony is not connected to an actual “cable connection” for each telephone call. On the contrary; it enables you to carry out
several independent calls simultaneously via your network connection.
3.9 User
A user is a person, a group or a location (for example, a conference
room), for whom/which an account has been set up on the SwyxServer.
Each account on the SwyxServer is assigned a user name, a PIN (Personal
Identification Number), and usually a Windows user account (even several, if necessary). The PIN is required for remote inquiry and user
authentication when using the SwyxPhone, the desk telephone of the
SwyxWare product family.
When SwyxIt! is started, your current Windows user account will automatically be used to check your access authorization and to identify your
user account on SwyxServer. If SwyxServer does not find a SwyxServer
account for your Windows user account, then SwyxIt! will be exited and
an error message will appear. If several SwyxServer accounts exist for
What is meant by…? Active Connection
14
your Windows user account, you will be prompted by SwyxIt! to choose
one of these accounts.
Each user’s individual settings will be stored centrally on SwyxServer (for
example, entries in the Personal Phonebook, forwarding definitions, or
the assignment of extension numbers to lines). This means that it doesn’t
matter which PC or which SwyxPhone you logon to, you will always find
the same telephone environment!
If you share a SwyxPhone with someone, the system administrator must
set up one user account for both of you together. In such a case, you
must discuss the password and the settings with your partner so that you
are both able to change the configuration.
3.10 Active Connection
An active connection is the period during a telephone call in which you
can hear your conversation partner and your partner can hear you.
3.11 Connection on Hold
A connection on hold is a telephone call you have placed but which you
have interrupted for a short time.
The subscriber put on hold hears music on hold. The call on hold can be
reactivated. If you have a second call on another line at the same time,
the connection that was active until now will become a connection on
hold.
In this way, you can conveniently take several calls “simultaneously” and
easily switch between the individual callers (Call Swap).
Example:
Another call comes in for you while you are having a telephone conversation. The new call is displayed as incoming call. If you take this
call, the call which was just active will be put on hold and the incoming call becomes active.
3.12 Call waiting
If you are in the middle of a telephone conversation and another call
comes in, this call will be shown and a call waiting tone (not actually ringing) will be played in the active conversation. This procedure is known as
Call Waiting. You can now decide whether you would like to put the current call on hold in order to take the second call or whether you would
like to continue your call without interruption. If you take this call, the
call which was just active will be put on hold and the incoming call
becomes active.
3.13 Conference
A conference is a call between at least three subscribers. You can start a
conference if you have created at least two connections. Each subscriber
can add additional callers to an existing conference.
Alternatively, the system administrator can create a conference room,
which the conference participants can call independently of one
another.
3.14 Call Swap
Call swapping is when you switch between an active call and one or
more calls on hold. When you do this, the currently active call will be put
on hold and a call previously on hold will become active. (see Chapter
3.10, Active Connection, page 14 and chapter 3.11, Connection on Hold)
What is meant by…? Acoustic Signals
15
3.15 Acoustic Signals
The following table provides a brief overview of the most important
acoustic signals and their meaning.
Signal Sound Meaning
Ringing This sound is produced for incoming calls. You
can choose different ring tones for different calls
(e.g. from certain numbers or internal and external calls).
Idle tone This sound is heard before a connection is made.
Stuttered Dial
Tone
Busy Signal Produced after dialing a subscriber whose line is
Call Waiting Signal Generated for a subscriber whose line is busy,
Call Signaling This sound is played when the destination
Callback Signal This tone is generated when you leave a "Callback
Direct Call Signal This tone is produced at the beginning of a direct
You have a new Voicemail.
busy.
who is telephoning when a further call is received
which can be picked up on another line. However,
this requires that the “Disable Secondary Call”
function has not been activated.
subscriber has not picked up the call and the
Timer (10 seconds) has expired. Acoustic signaling
in the form of an attention tone takes place only
once if call signaling is activated.
on busy" request. The other subscriber has ended
his call. If you confirm the callback, a connection
will be initiated.
call. Another internal subscriber, to whom you
signal your status, has initiated a direct call
connection to you and the telephone activates the
speaker. If you would like to answer the
subscriber, please lift the handset.
3.16 Call Routing
Call Routing refers to the treatment of incoming calls according to predefined rules, for example, the forwarding of incoming calls to another
subscriber.
Call Routing Manager provides you with an extremely powerful instrument in SwyxIt! which will significantly improve the availability in your
company while greatly reducing the number of “lost calls”. The Call
Routing Manager is equipped with a Rule Wizard to help you change or
redesign rules.
Please remember that the administrator must grant you the right to create
rules with the Call Routing Manager.
The Graphical Script Editor provides other options for call handling and
it allows you to graphically display even a complex set of rules. Rules created in this manner can only be used if the option pack ‘Extended call
routing’ has been installed on the SwyxServer.For further information
please refer to the documentation 'Call Routing Manager'.
3.17 Voicemail
SwyxWare provides its users with a personal answering machine.
The caller’s voice messages are listed and forwarded per e-mail to you.
This e-mail will be referred to as Voicemail in the following.
The Voicemail functionality goes far beyond the performance of a traditional answering machine. It allows you, for example, to use caller-, time, and date-specific announcements, to forward voice messages in the
form of an e-mail to another address, or even to make them available to
an entire distribution list – with just a single click of the mouse.
Alternatively, you can listen to and manage the messages left for you
from your SwyxIt!, your SwyxPhone or from another telephone line per
remote inquiry.
What is meant by…? Remote Inquiry
16
3.18 Remote Inquiry
Remote Inquiry enables you to listen to your voice mails from any telephone. When you are called at your SwyxWare number, you identify
yourself to SwyxWare with your PIN and only then you can listen to,
repeat, or delete the new voice mails and afterwards all existing voice
mails. In addition, you can change the destination of the Call Forwarding
Unconditional or record a new announcement.
3.19 CTI
CTI is the abbreviation for Computer Telephony Integration and implies
the combination of telecommunication with electronic data processing.
When using SwyxIt! in CTI mode (CTI SwyxIt!), you can dial the number
of your conversation partner directly from your (Outlook or Lotus Notes)
contacts.
You have the following options here:
CTI SwyxIt! controls a SwyxPhone
CTI SwyxIt! on a Terminal Server controls SwyxIt!
CTI SwyxIt! controls a telephony device (Option CTI+)
CTI SwyxIt! controls an external phone via its number (Option CTI+)
3.20 Callback request
3.22 Intercom Connection
You can directly speak to a colleague, who signals you his status. This
means that when selected, the call will be immediately initiated if this
colleague is logged on and is not currently on the phone. In the case of
SwyxPhone the telephone speaker is activated and in the case of SwyxIt!
the PC speakers are activated and the caller can immediately give his
message. This is only possible if you have assigned a Speed Dial and status signaling is activated for the employee who is to be addressed.
3.23 Telephone States
The following table includes a list of the different states which SwyxPhone can have and the menu options available to you in each state.
Telephone
State
Idle No line is currently in use all menu and button functions
Idle tone The handset is off hook, you hear
Meaning
the idle tone. A connection has
not yet been made.
The following options are available:
Voicemail inquiry, all number
lists, Phonebooks, Speed
Dials, <Main Menu>:<Incognito now!>, Redial, Function
buttons, Speaker button,
Headset button
SwyxWare offers the option of leaving callback requests on other internal subscribers' phones. The subscriber can then call back later. If the
subscriber you are calling is busy, you can start a "Callback on busy". In
this case a new call is suggested as soon as the subscriber is available
again.
3.21 Wrap Up Time
You can specifically block a line for further incoming calls, e.g. in order
to have enough time to process a customer inquiry after a call from a
customer.
Dialing The handset is off hook, you are
dialing
Ringing The handset is off hook, the
number has been dialed, and it is
ringing
Active A connection exists Note, Phonebook, Call
Numeric Keypad
Call Forwarding
Forwarding, Call Swap,
Speaker, Headset, Microphone, activate/deactivate
Secondary Call, Disconnect
will end the connection
What is meant by…? Telephone States
17
Telephone
State
On hold The connection is set up, the
Call The telephone rings. A call
Call Signaling A subscriber, who has defined
Wrap Up
Time
Callback
request
Meaning
caller hears music on hold
waiting signal is produced in the
handset when a second call is
received
you in his call signaling, is called
You have ended an active call. The
line is disabled for incoming calls.
The LED of the Line Button glows
with brief interruptions.
“Callback Requests” appears in
the display, meaning that another
internal subscriber would like you
to call back
The following options are available:
Voicemail inquiry, all number
lists, Phonebooks, Speed
Dials, <Main Menu>:<Incognito now!>, Redial, Function
buttons, Speaker button,
Headset button
Phonebooks, Call Swap,
<Main Menu>:<Pick Up/
Reject>, Line buttons, Disconnect, Speaker activates the
connection
Pick Up Button <Main
Menu>:<Pick Up>
All menu and button
functions
All menu and button
functions
To call back, confirm the entry
in the “Callback Requests”
list.
Callback on
busy
CTI The telephone is operated from a
You have left a callback on busy
request because the subscriber
called is still on the phone.
Once the call is ended, the
telephone will generate a callback
tone to indicate that you can now
call back.
PC (SwyxIt!)
All menu and button
functions
All menu and button
functions are available to you,
even on the telephone.
Set It Up & Log On General Safety Advice
4 Set It Up & Log On
This chapter provides information concerning the requirements and settings necessary for initial operation of SwyxPhone.
18
Do not use a dry cloth because this may cause a static charge which
could destroy the electronics.
4.1 General Safety Advice
Do not open the casing of the phone or the mains
power supply.
Keep the phone and the mains power supply dry.
Always disconnect SwyxPhone from the power sup-
ply before connecting or disconnecting any cables.
Do not expose the devices to direct sunlight or other heat sources.
Protect the devices against excessive dust, aggressive fluids and
vapours.
Do no expose the devices to electromagnetic fields. The speech
quality could be affected.
The phone may only be operated in the temperature environment of
5
ºC to 40ºC.
Only use the original accessories.
4.2 Intended use
SwyxPhone is intended exclusively for use in residential and business
premises.
The SwyxPhone L6x phones are only suitable for connection to an IP network and should only be used within the SwyxWare concept under
SwyxServer administration.
4.3 Care Instructions
Use a slightly damp cloth, or even better, an anti-static cloth, to wipe off
the case of your SwyxPhone. Do not use any detergents or scouring
agents.
4.4 Eco-friendly disposal
SwyxPhone cannot go in normal domestic refuse at the
end of its lifetime. Leave it at a collection point for the
processing of electrical and electronic devices. As some
parts or raw materials are recycled from used products,
you will make an important contribution toward environmental protection.
Dispose of packaging materials in accordance with local regulations.
4.5 Scope of supply
The following items are included in the package:
SwyxPhone L6x
telephone handset and spiral cable
Manufacturer's guide.
The SwyxWare DVD includes label templates for SwyxPhone L62, SwyxPhone L64 and SwyxPhone Key Module 64
4.6 System requirements
The following requirements must be fulfilled to be able to make phone
calls with SwyxPhone L6x:
Power supply (Mains Power Supply or Power over Ethernet)
network with TCP/IP protocol
operable 10/100 Base-T-Ethernet connection
Installed and operable SwyxServer
SwyxWare user account and PIN must be set up on the SwyxServer
To minimize the time and effort spent on configuring SwyxPhone, we
recommend using a configured DHCP server.
Set It Up & Log On Connection of the phones
Handset
PC
Headset
Network / PoE
Mains power supply
19
For further information, please refer to the SwyxWare Administrator documentation.
4.7 Connection of the phones
4.7.1 Power Supply
The power supply for your SwyxPhone L6x can either come directly over
the LAN cable or over a mains power supply.
Power Supply Over Mains Power Supply
A mains power supply for power supply is not included in your SwyxPhone L6x package. This device must be ordered separately. A mains
power supply can provide power to two SwyxPhones at the same time.
Always disconnect the SwyxPhone from the power supply before connecting or disconnecting any cables.
Power Supply Over LAN
If your network supports power supply over the LAN (Power over Ethernet), you can supply power to your SwyxPhone even without a mains
power supply.
3. Plug the LAN cable (RJ-45 plug) in the LAN jack on the underside of
the telephone to connect your SwyxPhone to the Ethernet data
network.
4. If necessary, plug the RJ-11 plug of the mains power supply into the
jack for the power supply.
5. Place the handset cable in the provided guide groove on the
underside of the telephone.
Prior to the power supply via LAN (Power over Ethernet), please note the
power class of the relevant SwyxPhone model. For further information
please refer to section SwyxPhone L6xSeries Phones Compared, page 9.
4.7.2 Connect SwyxPhone L6x
This is how you connect SwyxPhone L62
1. Connect the handset cable (short straight end) to the telephone
handset. Both ends of the handset cable are equipped with identical
four-pole RJ-11 plugs.
2. Plug the long straight end of the spiral cable into the RJ-11 jack on
the underside of the telephone.
Fig. 4-1: Connections on the underside of the SwyxPhone L62
This is how you connect SwyxPhone L64
1. Connect the handset cable (short straight end) to the telephone
handset. Both ends of the handset cable are equipped with identical
four-pole RJ-11 plugs.
2. Plug the long straight end of the spiral cable into the RJ-11 jack on
the underside of the telephone.
3. Plug the LAN cable (RJ-45 plug) in the LAN jack on the underside of
the telephone to connect your SwyxPhone to the Ethernet data
network.
Set It Up & Log On Connection of the phones
PC
Headset
Network/ PoE
Mains power supply
Handset
PC
Headset
Network / PoE
Mains power supply
Handset
Network-Switch SwyxPhone L6x PC
20
4. If necessary, plug the RJ-11 plug of the mains power supply into the
jack for the power supply.
5. Place the handset cable in the provided guide groove on the
underside of the telephone.
Fig. 4-2: Connections on the underside of the SwyxPhone L64
This is how you connect the SwyxPhone L66
1. Connect the handset cable (short straight end) to the telephone
handset. Both ends of the handset cable are equipped with identical
four-pole RJ-11 plugs.
2. Plug the long straight end of the spiral cable into the RJ-11 jack on
the underside of the telephone.
3. Plug the LAN cable (RJ-45 plug) in the LAN jack on the underside of
the telephone to connect your SwyxPhone to the Ethernet data
network.
4. If necessary, plug the RJ-11 plug of the mains power supply into the
jack for the power supply.
5. Place the handset cable in the provided guide groove on the
underside of the telephone.
Fig. 4-3: Connections on the underside of the SwyxPhone L66
Making better use of network connections
All SwyxPhone L6x models have a built-in 10/100 Mbps Ethernet switch.
SwyxPhone L64 and SwyxPhone L66 have also a 1000 Mbps Ethernet
switch. This means that you can always connect a further network device
(e.g. a PC) to the LAN directly via the telephone.
With this mode of connection you save a network connection of the
switch you are using, and with the right arrangement you need fewer
network cables and/or use shorter cable paths.
Set It Up & Log On Connecting a Key Module
21
4.8 Connecting a Key Module
You can connect Key Modules to the models SwyxPhone L64 and SwyxPhone L66. This provides you with additional keys, which you can configure as speed dials, function keys or line keys.
If SwyxPhone L66 is operated with two key modules in Power-over-Ethernet mode, an external current source (power supply) is needed.
This is how you connect a Key Module
1. Separate the telephone from the power supply.
2. Attach the Key Module with the help of the plug connections, to the
telephone:
After the connection of a Key Module you can configure the function
keys as described in Chapter 12.4, Configure function keys, page 113 or
Chapter 16.4, Configure function keys, page 169.
The Key Module is then a single unit together with SwyxPhone.
3. If a Key Module is already installed, connect its jack to the jack of the
new Key Module.
Set It Up & Log On Logging in to SwyxServer
Feature dialog
Log off
Cancel
OK
22
4.9 Logging in to SwyxServer
When you connect SwyxPhone to the power supply, a restart will automatically be initiated.
This will be followed by information on the display, accompanying the
determination of the configuration data.
The IP network configuration and the address of the PhoneManager or
the backup PhoneManager are identified during the start. This process
may take several seconds in some cases.
A SwyxPhone user must have a PIN for authorized access to SwyxPhone. If
you do not yet have a PIN, contact your administrator.
If SwyxPhone or SwyxIt! does not log on properly, please check whether
other devices are already logged on under this user. A maximum of four
devices (SwyxIt!, SwyxPhone or other telephones) can be logged on simultaneously for one user.
If you have accidentally entered the wrong PIN more than once, you must
wait several minutes. Then you can once again enter your PIN.
If you would like to know how to log on and off SwyxPhone, e.g. in a
conference room, after installation has taken place, please see
Chapter 7.9, Call Intrusion, page 54.
4.9.1 Log off
You can log off as a SwyxPhone user from the SwyxServer. Then a different user can log on using his PIN (Personal Identification Number), and
he will find his own settings on the SwyxPhone.
This is how you log off from SwyxPhone as a user
1. Choose “Log off" (9) in the main menu, and press the "OK" button.
The following appears on the display:
Log off
1 >OK
0 >Cancel
or:
This is how you log in as a SwyxPhone user
If no user is logged on to SwyxPhone you will see the following
display:
User ?
PIN:_
1. Enter your PIN on the keypad and press OK.
Your user name will appear and your personal settings will be
transferred.
If a user is configured for automatic logon for this SwyxPhone, this user
can log on again without entering a PIN by confirming the empty entry
prompt with the "OK" button.
2. To terminate the logoff procedure, select “Cancel”. If you would like
to log off, select “OK” and press the “OK” button
The following will appear:
User ?
PIN:_
A different user can log on to SwyxPhone.
Set It Up & Log On Logging in to SwyxServer
Feature dialog
Firmware Update?
OK
ESC
4.9.2 Automatic Update
If SwyxPhone logs on to SwyxServer, and if the latter has a newer version
of firmware than SwyxPhone has, then the following message will appear
on the display:
Firmware Update?
ESC
OK
or
23
This is an offer to automatically update the firmware in SwyxPhone. If
you confirm this with “OK”, the internal SwyxPhone software will be
automatically updated and SwyxPhone will then log on to SwyxServer. If
you do not wish to update, press “0” and SwyxPhone will log on to SwyxServer once again with an older version of the firmware.
During a software update, the phone must not be disconnected from the
power supply unit or the LAN. The update process will appear in the display.
Control elements of SwyxPhone L62 5
LED
Handset
Hold, Transfer,
Conference button
Numeric keypad
Volume control
Activate/Deactivate
Microphone
Display
Function keys
Navigation keys
Speaker button
Headset button
Hands-free microphone
Callerlist,
Voicemail button
1 2
ABC
4
GHI
5
JKL
7
PQRS
8
TUV
3
DEF
6
JKL
9
WXYZ
0
+
#
123
Abc
24
5 Control elements of SwyxPhone L62
This chapter describes the control elements of SwyxPhone L62. The control elements consist of a display, a handset, a hands-free microphone, a
speaker and buttons.
5.1 Buttons
Transfer
Press the Transfer button if you would like to connect two
subscribers, additionally you can transfer a call without
inquiry.
For further information please refer to chapter 6.12, How do I transfer a
call without Inquiry?, page 33.
Conference
You can use this button to join subscribers (active and on
hold) to form a conference.
For further information please refer to chapter 7.7,
Conference, page 51.
Voicemail
A Voicemail is a spoken message in the form of a WAV file.
If the caller couldn't reach you, he can leave a Voicemail.
You can listen to the Voicemail, when you are back at your
desk or from another phone using the remote inquiry.
If you have e-mail access, your voice mails will be sent to your e-mail
address if this has been entered for your SwyxPhone during installation.
For further information please refer to chapter 7.2, Voicemail
inquiry, page 42.
The buttons can be classified in the following groups:
Defined keys, page 24
5.1.1 Defined keys
Preconfigured function keys, page 26
The following SwyxPhone L62 buttons are preset and cannot be assigned
to other functions. These buttons are marked with corresponding symbols.
Hold
The Hold button puts the active call on hold or resumes the
call.
Numeric keypad
The buttons of the numeric keypad (number
keys) are used for entering numbers, letters and
symbols.
In the idle state, when no calls are being made
and no menus are open, you can input the call
number directly. If you have opened a menu,
you can call up a menu item directly with the
numeric button.
You can also use the numeric keypad to enter letters. You can enter text
at the relevant points (e.g. the name for a new phonebook entry), or
switch directly to an entry in a list. Enter the space with "0". The '*' key is
used to switch between upper and lower case letters.
Control elements of SwyxPhone L62 5
OK
Main Menu
1>Caller List (xx)
2>Phonebooks
3>Lists
4>Forwardings
5>Charging info
6>Do Not Disturb
7>Secondary call
8>Configuration
9>Log off
0>Back
9
WXYZ
8
TUV
7
PQRS
6
MNO
5
JKL
4
GHI
3
DEF
2
ABC
1
0
+
25
When a letter is entered, a short beep will be produced after one second
and you can then enter the next letter.
Example:
To speed up a search in a phonebook with many entries, you can enter
the first letter of the name, e.g. for an "F" press the "3" three times, for
an "S" press the "7" four times.
Menu navigation
SwyxPhone L62
SwyxPhone L62 is controlled with five navigation buttons.
Control element Function when button is pressed
Arrow button "Down"
If the phone is idle:
open main menu
In lists and menus:
Scroll down
Arrow button "Up"
In lists and menus:
Scroll up
Arrow button "Forward"
Confirm entry
execute action
menu level lower
Arrow button "Back"
cancel action
delete a character
menu level higher
"OK" button
Open menu option
Confirm entry
execute action
You can open the main menu with the arrow button and call up
the required menu items with the corresponding numeric buttons.
Volume button +/-
You can use the +/- buttons to adjust the volume of the
speaker and the handset, depending on which one is
currently active.
The volume setting will stay at this level for the next call.
You can also use these buttons in the idle state to change the ringing volume (see Chapter 8.2.1, Ring tones, page 56).
Microphone
You can use this button to switch off the handset microphone or handsfree microphone for a while, so that the call
partner cannot listen e.g. to an inquiry in the room.
Control elements of SwyxPhone L62 5
26
Speaker
When the telephone is in an active state (a conversation is in
progress), the Speaker button is used to switch the speaker
on or off. This allows other people present in the room to listen to the conversation. You can then turn the speaker off again and continue the conversation on the handset.
In an idles state (if no call is currently being made), pressing the Speaker
button has the same effect as picking up the handset; you can immediately dial a number and place your call using the handsfree telephone.
The LED of the Speaker button will glow as long as the handsfree telephone is activated. If the handset is on hook, end the call by pressing the
Speaker button.
Headset
The Headset button allows you to switch between using the
headset or the handset.
For further information please refer to chapter 7.8, Using a
headset, page 53.
Call list
The “Caller List” button opens the list of the latest incoming
calls.
5.1.2 Preconfigured function keys
LED status of the function keys
State Line key Speed dial Standard function
LED glows
green
LED blinks
green
LED blinks
orange
LED glows
red
The line is active Subscriber is
logged on and
available
Incoming call - -
Connection is on
hold
Line disabled for
wrap up time
- Signalled call -
Subscriber is away -
Subscriber is
speaking
This function is
activated.
-
All four function keys on SwyxPhone L62 can be individually
configured.
The function keys are preconfigured as Line 1, Line 2, Call For-
warding and Redial by default.
You have the option of assigning these keys to other functions, e.g. "Call
Swap" or “Phonebook". For further information please refer to chapter
8.4, Configure function keys, page 63.
You can use the paper inserts for SwyxPhone L6x to label these buttons
as desired.
LED blinks
red
Control elements of SwyxPhone L62 5
Name of
phone user
Time
Date
Jones, John
10:10
22/07/2017
Menu title
Menu options
Configuration
3>Lines
5.2 Display and menu navigation
SwyxPhone L62 comes with a monochrome (black and white) LC display.
Up to 48 characters can appear in two rows in the display.
In the idle state, when no calls are being made and no menus are open,
the following information appears in the display:
When you open the main menu, the title and the first available menu
item are displayed:
27
You can use the arrow buttons or the number keys to page through the
menu items. The currently displayed menu item can be opened/activated
with the "OK" button. You can also call the menu item you want directly,
by pressing the corresponding number key, e.g. "8" for "Configuration"
and then "3" for "Lines".
Press the arrow button “Back” to go up a level in the menu struc-
ture.
Telephoning with SwyxPhone L62 How do I call a subscriber?
6 Telephoning with SwyxPhone L62
This chapter describes the following basic telephone functions:
How do I call a subscriber?, page 28
How do I pick up a call?, page 29
How do I pick up a call?, page 30
How do I end a call?, page 31
How do I start an inquiry call?, page 32
How do I switch between lines (Call Swap)?, page 32
How do I connect two subscribers to one another?, page 33
How do I transfer a call without Inquiry?, page 33
How do I forward a call?, page 34
How do I use the Phonebook?, page 37
The Secondary Call, page 35
Speaker and Handsfree Telephone, page 38
6.1 How do I call a subscriber?
SwyxPhone L62 is in an inactive state. You will see your user name and
the current time and date on the display:
Jones, John 10:10
22/07/2017
If there were calls which you did not not pick up, or you received callback requests or voicemails, this will also be shown on the display:
28
L1: Please dial!
>Caller list
2. Use the numeric keypad to dial the number you want.
You can correct your entry using the arrow button “Back” .
3. Press the "OK" button.
The participant is called.
With the handset on hook and the speaker deactivated:
1. Use the numeric keypad to dial the number you want.
2. Pick up the handset or press the Speaker button.
The participant is called.
If the connection to the destination subscriber has not yet been
made, the line number and “ringing” will appear in the first line of
the display. The number or, if available, the name of the destination
subscriber will appear in the second line:
L1: ringing
= <Phone number>
If all of the target subscriber’s lines are busy, the word “busy” will
appear in the first line of the display. The number or the name of the
destination subscriber will appear in the second display line.
Jones, John 10:10
New incoming calls (20)
This is how you call a subscriber
1. Pick up the handset or press the Speaker button.
You will hear the idle tone. The following appears on the display:
L1: Busy
= <Phone number>
If the connection is made, then the line number and the number or
name of the destination subscriber will appear in the first line of the
display. The duration of the call is shown in the second line of the
display.
L1: <Phone number>
=Call duration: xx:xx:xx
Telephoning with SwyxPhone L62 Other Options for Dialing a Number
29
6.2 Other Options for Dialing a Number
Select the subscriber you want from the Global or Personal Phone-
book, and then confirm your selection by pressing OK twice. The
connection will immediately be made. For further information please
refer to chapter 8.3.2, Phonebooks, page 59.
Use the preconfigured “Redial” function key to show the list of the
calls you have most recently made. The “Redial” button can be used
in two ways.
1. Abbreviated Dialling:
Lift the handset and press the “Redial” function key.
The number of the last call will be dialled immediately.
2. The Redial List:
Leave the handset on the hook and press the “Redial” function
key.
A list of the calls you have most recently made will appear.
Select the entry you want with the arrow buttons and confirm
your selection by pressing OK twice, or by picking up the handset.
The subscriber is then immediately called.
6.3 Available options during a call
During a phone call you can select the following menu items with the
arrow buttons, and activate the option of your choice with the "OK" button:
Callback request
This function is only available to you during a call to an internal subscriber (see Chapter 7.6, Callback request, page 47).
Note
Here you can enter a number and the corresponding name in the
Personal Phonebook during a telephone call (see Chapter 7.5,
Note, page 46).
Call Transfer
You can transfer a caller directly here. If you have two connections
(one active connection and one on hold), these are directly connected to each other. If you only have one call on one line, you must
input a further number or select one from the phonebook (see
Chapter 6.10, How do I connect two subscribers to one
another?, page 33).
Disconnect
Disconnects the active connection.
Speaker
This switches the speaker on / off (see Chapter 6.17, Speaker and
Handsfree Telephone, page 38).
Microphone
This switches the microphone on / off (see Chapter 6.17.2, Activating/
Deactivating the Microphone During a Call, page 38).
Secondary call
You can either allow or disable a second call during a call (see Chapter 6.14, The Secondary Call, page 35).
Call Swap
If you select this menu item, the active line is put on "Hold", your
conversation partner will hear music on hold and SwyxPhone will
switch to the next available line (see Chapter 6.9, How do I switch
between lines (Call Swap)?, page 32).
Call duration
Shows the length of the call.
Conference
If you have one active line and at least one other line on hold, you
can start a conference (see Chapter 7.7, Conference, page 51).
6.4 How do I pick up a call?
If you receive a call, a call is forwarded to you or a call is received for a
group of which you are a member,
the number or the name of the caller will appear on the display,
a ringing sound will be produced.
L1:<Caller>
Pick Up
>Forward call to
>Reject
Telephoning with SwyxPhone L62 How do I pick up a call?
30
A call to a group (Group Call) is shown as follows:
L1:<Caller>
=>: <Group name>
>Pick Up
>Reject
If you are a member of a Hunt Group with sequential, rotary or random
distribution, the call will first be displayed in Call Signalling, and only put
through if no other member has picked up the call. In this case you see
the call signalling for the Group Call:
L1:<Caller>
=>: <Group name>
>Pick up call
>Ignore
>Back
A call which has been forwarded from another subscriber to you is
shown as follows in the display:
<Caller>
==><Destination subscr.>
>Pick Up
>Forward call to
>Reject
If the number of the caller is known, i.e. if a name in the Global or Personal Phonebook or on a Speed Dial has been assigned to this number, the
name will appear in the display. If not, only the number will be displayed.
This is how you accept a telephone call
1. Simply lift the handset.
The handset is activated. You can now speak with the caller.
or
1. Press the Speaker button.
The speaker and hands-free microphone will be activated, so that
other people present in the room can also follow the conversation.
or
1. Press the Headset button.
The headset is activated. You can now speak with the caller.
6.5 How do I pick up a call?
In the case of a signalled call, you will only be shown that another user or
a group has received a call. Signalling is set up by the system administrator. You can pick up a signalled call.
If a call is signalled to you, your display will show who the call was originally for:
<Caller name>
=><Destination subscr.>
>Pick up call
>Ignore
If the call is not picked up by the destination subscriber and if you have
activated call signalling in the Settings menu, you will hear an additional
brief acoustic signal after ten seconds.
This is how you pick up a signalled call
If “Anonymous” appears in the display, the caller’s number was not transmitted, e.g. because the caller has suppressed his number.
1. Use the arrow buttons to select“Pick up call”.
2. Press the "OK" button.
The call is picked up. You can now speak with the caller.
Telephoning with SwyxPhone L62 How do I end a call?
31
Please remember when picking up a call via the menu that you must first
confirm the option “Pick up Call” and only then lift the handset. If you lift
the handset first, the call signalling will be ignored and a free line will be
activated.
If several subscribers, whose calls are signalled to you, receive a call at the
same time, only one name will be shown in the display.
This is how you pick up a telephone call if you are currently involved in a dif‐
ferent telephone call
1. Press the blinking Line button.
The active connection is put on hold. The subscriber hears music
on hold, and the incoming call is picked up
If you are already on a call, Call Signalling will not be shown in the display, only by a blinking Speed Dial. In other words, in order to pick up
the call in this case, you need to have configured a Speed Dial. Also, you
cannot see who the caller is.
6.6 How do I end a call?
You have been speaking to a caller and now you would like to end the
call.
If you end a call and you have a second call on hold, a single telephone
ring will be produced after five seconds have passed. Pick up the handset
once again in order to directly connect to the caller on hold.
If you have the option „Transfer on Hookon“ activated and you go on
hook, a second call that you have initiated will be connected to the first
call, which is on hold.(see also Chapter 6.11, Transfer When Placing
Handset on Hook, page 33).
This is how you end one of several calls
You can only end the active connection.
1. Use the arrow buttons to select "Disconnect".
The call is ended.
Then you can select one of the remaining inactive lines.
2. Confirm the selection with “OK”.
You can now speak with the subscriber.
If you have created the connection yourself, putting the handset on hook
will result in the transfer of this call to the call on hold. If you have several
lines on hold, the active line will also switch to the state “On hold”.
6.7 How do I telephone with a headset?
This is how you end a telephone call
1. Simply place the handset on the hook.
or
1. Use the arrow buttons to select the menu item “Disconnect”.
or
1. Activate the handsfree mode, i.e. if the speaker is activated and
handset is on the hook, the Speaker button.
or
1. Activate the handsfree mode, i.e. if the speaker is activated and
handset is on the hook, the Speaker button.
The call is ended.
SwyxPhone L62 has a headset connection and a preconfigured "Headset” function key, so that you can use the headset to call. To use the
headset, connect it to the telephone (see Chapter 7.8, Using a
headset, page 53).
This is how you pick up a call with the headset
A headset is connected. You are being called.
1. When you receive a call, press the preconfigured “Headset”
function key in order to pick up the call.
You can telephone using the headset.
Telephoning with SwyxPhone L62 How do I start an inquiry call?
32
This is how you end a call with the headset
1. Press the “Headset” function key again to end the call.
The connection is terminated.
This is how you switch between the Handset and the Headset
If you have begun a call using the headset and you would like to use
the handset for the rest of the call.
1. Take the handset off the hook.
The handset is active.
2. If you would like to switch to the headset, press the “Headset”
function key and put the handset back on the hook.
You can then continue your call on the headset.
For further information please refer to chapter 7.8, Using a
headset, page 53.
6.8 How do I start an inquiry call?
You are having a phone conversation and you would like to call another
subscriber (Inquiry Call). Then you would like to alternately speak to
both subscribers (Call Swap).
Example:
This is how you call an additional subscriber
1. During an active call, select the menu item "Call Swap".
You will hear the dial tone and you can call a second subscriber.
2. Dial the number and wait until the connection is made.
The first call is put on hold. Your first call partner will hear music
on hold.
6.9 How do I switch between lines (Call Swap)?
You are having conversations with several subscribers at the same time.
The active connection is the connection to the person you are currently
talking to. All other subscribers, who are listening to music on hold while
they wait, are on connections on hold. The switch between between the
active line and the line on hold is called “Call Swap”.
Example:
Several calls are received at the operator desk and you would like to forward these calls to various colleagues, who, however, cannot be reached
immediately. You can put the caller on hold. You can switch to these lines
on hold at any time in order to inform the callers of the progress of your
efforts to connect them to the correct colleagues.
This is how to swap between lines
1. You are speaking to a customer (subscriberA) and you would like to
ask someone in the warehouse (subscriberB), whether a certain article is on stock.
2. You begin a second call at the same time with SubscriberB. Then you
can alternately speak with Subscriber A and Subscriber B (Call Swap).
3. While you are speaking with one subscriber, the other subscriber will
hear music on hold.
4. When you end the call with one of the subscribers (using the menu
item "Disconnect"), the corresponding line becomes free again. You
can then switch to the line on hold.
If you were the initiator of the call on the active line and you place the
handset on hook, the two subscribers will be connected to each other.
1. Use the arrow buttons to select the option “Call Swap"
2. Press the "OK" button.
The active line is put on hold, and the other line becomes active.
If you use the “Call Swap” function often, you can also assign this function
to one of the configurable buttons.For further information please refer to
chapter 8.4, Configure function keys, page 63.
This is how you call swap using the configured "Call Swap” function key
1. Press the “Call Swap” function key.
You have now activated the next line.
By repeatedly pressing the “Call Swap” button you will switch between
the active lines.
Telephoning with SwyxPhone L62 How do I connect two subscribers to one another?
33
You can have as many calls simultaneously as you have lines. This means,
however, that you have several calls on hold and one active line at the
most.
6.10 How do I connect two subscribers to one another?
You are connected with two subscribers simultaneously. While you are
talking to one of the subscribers, the other is on hold. This subscriber
will hear music on hold. You can now connect these two subscribers to
each other.
Example:
You are talking to SubscriberA on Line1. Line1 has a connection on hold
with SubscriberB. You connect SubscriberA with SubscriberB. Line2 has
a connection on hold with SubscriberB. You connect SubscriberA with
SubscriberB.
This is how you connect two subscribers
u 1. Use the arrow buttons to select “Call transfer”.
The line on hold appears on the display.
2. Press the "OK" button.
The subscribers are connected to one another. Your lines will
become free (inactive).
When you directly connect subscribers, you may still charged, even
though you are no longer involved in their telephone call. These will only
occur on your side if you set up one or both of the connections. If, for
example, SubscriberA called you and you called SubscriberB to inquire
about something, you will only be charged for the connection to SubscriberB. No costs will be charged if you are called by both SubscriberA
and SubscriberB. However, if you have called both subscribers, you will be
charged for both connections.
6.11 Transfer When Placing Handset on Hook
You can define whether the subscribers on the active line and the line on
hold should be connected when you go on hook. The item "Transfer on
Hookon" is available in the "Configuration" menu for this.
Configuration
9>Transfer on Hookon=<on/off>
If this option is activated, you can connect the two callers to one
another by simply placing the handset on hook. However, this only
works if you set up the active call yourself. If you did not initiate the
active call (i.e. you received the call), the connection will be terminated by hook on. The second call will remain on hold.
Example:
Subscriber A is called by C. Then subscriber A begins a second call on
another line to subscriber B (e.g. Inquiry Call). If A goes on hook, subscribers B and C are then connected to one another.
If this option is not activated, the active call will be ended and the
other one will be kept on hold.
6.12 How do I transfer a call without Inquiry?
Your SwyxPhone can be used to accept incoming calls and then to transfer these calls to another subscriber, without waiting for the new subscriber to answer. This means you can connect two subscribers even
though there is not yet an active connection to one of the subscribers.
This is how you transfer a call without inquiry
You are having a telephone conversation with subscriber A.
1. Use the arrow buttons to select “Call transfer”.
or
1. Press the “Call transfer” button.
Telephoning with SwyxPhone L62 How do I forward a call?
34
2. Select the number of the subscriber, to whom you would like to
transfer the call (Subscriber B)
Connect to
1>new number
2>number in phonebook
0>Back
3. Press the "OK" button.
4. As soon as it rings, hang up.
Your caller (Subscriber A) will hear ringing, and “Call Transfer”
appears on your display. The line on which you initiated the second call will become free and the first line will change its status
from “Hold” to “Transferring”. Your previous caller (Subscriber
A) hears the phone ring.
The person called (Subscriber B) sees on the display:
<Number of subscriber A>
L1: <Name of Subscriber A>
The call can be picked up directly by Subscriber B.
If the call is not picked up within 20 seconds or if the call is
forwarded to Voicemail, the connection attempt will be terminated
and the caller will once again be put on “Hold” and will hear music
on hold.
5. To activate the call again, select "Accept" with the arrow buttons and
press the "OK" button.
6.13 How do I forward a call?
If you are receiving a call you can transfer this call while it is still ringing
to another subscriber or to your Voicemail.
This is how you transfer a call without accepting
You receive a call, it rings.
1. Use the arrow buttons to select"Forward call to".
L1: <Caller name>
Pick Up
>Forward call to
>Reject
2. Select the forwarding destination with the arrow buttons:
• Your Voicemail(This option is only available if the Voicemail
functions are configured),
• a number in the phonebook,
•any number.
Forward call to
>Voicemail
>number in phonebook
>phone number
0>Back
In case the caller to whom the call should be transferred is not available,
please remember that the call may be forwarded with some delay (after
more than 20 seconds). If the call is forwarded to Voicemail, the call transfer will automatically be interrupted, the caller is once again put on
“Hold” and will hear music on hold.
3. Press the "OK" button.
The call is then immediately transferred.
Telephoning with SwyxPhone L62 The Secondary Call
35
6.14 The Secondary Call
You can use the “Secondary Call” function to define whether you are
available for an additional subscriber. You can set this option in the main
menu or during a call.
This is how you switch the Secondary Call function on / off
1. From the main menu, select "Secondary Call".
You will see in the display the currently valid setting, “on” or
“off”:
Main menu
7>Second. Call
2. Press the "OK" button to activate or deactivate Secondary Call.
= <on/off>
6.15 How do I forward a call?
You can forward incoming calls
to another telephone number (internal or external) or
to your Standard Voicemail.
There are several different methods for forwarding incoming calls:
Call Forwarding Unconditional: The call is then immediately trans-
ferred (“Do not disturb”).
Call Forwarding Busy: You line is busy, which means that you are cur-
rently telephoning and you have not allowed a secondary call or you
are telephoning on all configured lines.
Call Forwarding No Reply: The telephone rings several times at your
desk but you do not pick up the call.
The type of redirection to be applied to all of your incoming calls is
defined in the “Call forwarding” shortcut menu:
Call forwarding
1
> Uncondit. = <Status>
2>Busy = <Status>
3>No Reply = <Status>
0>Back
6.15.1 Define Call Forwarding Unconditional
You can enable Call Forwarding Unconditional if you do not wish to
receive any calls from this time on. All incoming calls are forwarded
immediately to the specified destination.
There are different options for the forwarding of the call:
no call forwarding,
Voicemail,
<phone number>,
<Entry in Phonebook>
This is how you define "Call Forwarding Unconditional"
1. Select "Forwarding" with the arrow buttons, and press the "OK"
button:
Main menu 10:10
4>Call forwarding
The following will appear:
Call Forwarding
1>Uncondit. = <Status>
2>Busy = <Status>
3>No Reply = <Status>
0>Back
Telephoning with SwyxPhone L62 How do I forward a call?
36
2. Choose "Unconditional" and press the "OK" button.
The following will appear:
Call Forwarding Uncondit.
= <Status>
1> Activate/Deactivate
2> to voicemail
3> to phone number
4> to number in phonebook
0>Back
3. If you choose “Activate”, all incoming calls will be forwarded
immediately to the specified destination.
4. To forward the call to a different destination, use the arrow keys to
select the required menu item, and press OK.
This is how you activate "Call Forwarding Unconditional" to voicemail
1. Press the “Forwarding” function key, if configured on your
SwyxPhone L62.
The LED for the Forwarding button will glow. You will see on
your display that Forwarding Unconditional has been activated.
Call Forwarding Uncondit.
= Voicemail
This is how you define “Call Forwarding Busy”
1. Choose "Call forwarding" in the main menu, and press the "OK"
button.
2. Choose "Busy" and press the "OK" button.
The following will appear:
Forwarding Busy
= < Status >
2> to voicemail
3> to phone number
4> to number in phonebook
0>Back
3. Choose the appropriate menu item and press the "OK" button.
4. Specify the destination, or enter a number, and press the "OK"
button.
Incoming calls will be forwarded to the specified destination, if you
are currently telephoning and the option “Secondary Call” is
deactivated or all lines are busy.
Your Voicemail can be configured using SwyxIt!. For further information,
please refer to the SwyxIt! documentation. If Remote Inquiry has been
configured for you, you can also change your Voicemail announcement
and the destination of your (Call) Forwarding Unconditional from the
menu of Remote Inquiry (see Chapter 7.3, Remote Inquiry, page 43).
To switch off unconditional forwarding, press the “Forwarding” button
again. The LED for the Forwarding button will turn off.
Your Voicemail can be configured using SwyxIt!. For further information,
please refer to the SwyxIt! documentation. If Remote Inquiry has been
configured for you, you can also change your Voicemail announcement
and the destination of your (Call) Forwarding Unconditional from the
menu of Remote Inquiry (see Chapter 7.3, Remote Inquiry, page 43).
6.15.2 Define Call Forwarding Busy
This is where you specify how incoming calls are redirected if all your
lines are busy. If a secondary call is disabled, further incoming calls during a telephone conversation will be handled as for busy lines.
6.15.3 Define Call Forwarding No Reply
If Forwarding No Reply is activated, incoming calls are signaled.If the call
is not picked up within the defined time limit, it will then be forwarded
to another number or to your Voicemail.
Telephoning with SwyxPhone L62 How do I use the Phonebook?
37
This is how you define Call Forwarding No Reply
1. Choose "Call forwarding" in the main menu, and confirm with the
"OK" button.
Main menu 10:10
4>Call forwarding
The following appears on the display:
Call Forwarding
1> Uncondit. = <Status>
2>Busy = <Status>
3>No Reply = <Status>
0>Back
2. Choose "No Reply" and confirm with the "OK" button.
The following will appear:
Call Forwarding No Reply
2> to voicemail
3> to phone number
4> to number in phonebook
0>Back
3. Choose the appropriate destination, and confirm with the "OK"
button.
4. Specify the destination, or enter a number, and press the "OK"
button.
Then the time delay will appear on the display:
Forwarding after
- < 010 seconds >+
Here you can use the arrow buttons to set the time delay (between 5
and 180 seconds) after which the incoming call should be
forwarded.
5. Press the "OK" button.
Forwarding No Reply is activated.
For further information on the various configuration options see
Chapter 8.1.1, Call Forwarding, page 55.
Your Voicemail can be configured using SwyxIt!. For further information,
please refer to the SwyxIt! documentation. If Remote Inquiry has been
configured for you, you can also change your Voicemail announcement
and the destination of your (Call) Forwarding Unconditional from the
menu of Remote Inquiry (see Chapter 7.3, Remote Inquiry, page 43).
6.15.4 Signaling a Forwarding
If a call is forwarded to you, the following message will appear on the display:
<Caller>
==><destination subscr.>
The number or the name of the caller will appear in the first line. The
second line shows the number or the name of the destination subscriber.
To take the forwarded call, simply lift the handset or select the menu
item "Pick Up" with the arrow buttons, and press the "OK" button.
6.16 How do I use the Phonebook?
You have Frequently used numbers are stored in the Phonebook. You
can then dial these numbers directly from the Phonebook.
the Global Phonebook and
the Personal Phonebook.
The Global Phonebook is available to all users. The system administrator
or user with the appropriate authorization can add further phone numbers to this Global Phonebook. The Global Phonebook also contains dial
numbers of individual groups.
You can store, edit or delete your personal numbers in the Personal
Phonebook.
For further information please refer to chapter 8.3.2,
Phonebooks, page 59.
Telephoning with SwyxPhone L62 Speaker and Handsfree Telephone
38
This is how you call a subscriber from the Phonebook
1. Use the arrow buttons to select "Phonebooks" and press the "OK"
button.
The following appears on the display:
Phonebook
1>Global
2>Personal
0>Back
2. Select the relevant Phonebook (Global or Personal) and press the
“OK” button.
Gl. Phonebook XX/YY
><Subscriber>
><Subscriber>
...
><Subscriber>
0>Back
3. In the list, select the subscriber you want to call, and press OK.
You will see additional information about the subscriber (phone
number, name).
4. Press the "OK" button.
The connection will immediately be made.
For more information on editing entries in your Personal Phonebook,
please see Chapter 8.3.2, Phonebooks, page 59.
To make it easier to search for an entry in an extensive Phonebook, you
can enter the first letter of the subscriber’s name. Use the numeric keypad
for example, to enter an “F”, press the “3” button three times, for an “S”,
press the “7” button four times. When a letter is entered, a short beep will
be produced after one second and you can then enter the next letter. If no
further entry is made in the following three seconds, you must once again
begin with the first letter for the next search.
6.17 Speaker and Handsfree Telephone
To enable all those present in the room to follow a telephone conversation, you can use the speaker. To allow those present to participate in the
conversation too, you also have a complete Handsfree Telephone
(speaker and microphone).
6.17.1 Activating/Deactivating the Speaker During a Call
You are telephoning and using the handset.
This is how you activate/deactivate the speaker during a call
1. Press the Speaker button .
The Speaker button glows. The speaker is active. The call will
continue via the microphone in the handset.
2. Press the Speaker button again to continue the conversation on the
handset.
If you hang up while the speaker is active, the call is ended and
the Speaker button goes dim.
You can also switch the speaker on or off via the menu during a call.
6.17.2 Activating/Deactivating the Microphone During a Call
You are telephoning and using the handset.
You want to interrupt the call briefly. You don't want your call partner to
hear you during the pause.
This is how you activate/deactivate the microphone during a call
1.
Press the Microphone button .
The red LED on the “Microphone" button lights up. Your call
partner cannot hear you.
2. If you press the “Microphone" button once more, the microphone
will be reactivated.
Telephoning with SwyxPhone L62 Configuring the Ringing tone
39
This is how you activate the handsfree facility for an outgoing call
You can also switch the microphone on or off via the menu during a call.
6.17.3 Activating the Handsfree Facility During a Call
You are telephoning and using the handset. The speaker can be either
on or off.
This is how you activate the handsfree facility during a call
1. Press the Speaker button and keep it pressed while you put the
handset on the hook.
2. Release the speaker button.
The speaker button LED will light up. The handsfree facility is
activated.
6.17.4 Deactivating the Handsfree Facility During a Call
You are telephoning and using the handsfree facility.
This is how you deactivate the handsfree facility during a call
1. Simply lift the handset.
The call will be held exclusively via the handset. The Speaker but-
ton will go out.
1. Press the Speaker button .
The handsfree telephone will be activated. You will hear the idle
tone.
2. Dial the number you want.
The call is initiated. As soon as your call is picked up, you can
carry on the conversation hansdfree.
3. To carry on the call with the handset, lift the handset.
6.17.6 Activating the Handsfree Facility for an Incoming Call
It is also possible to pick up a call with the Speaker button. If you have
picked up the call in this manner, the handsfree function is activated.
You then have the call using the handsfree facility.
6.17.7 Regulating the Volume
You can use the “+” and “-” button to adjust the volume
of the speaker and the handset, depending on which one
is currently active. The setting will stay at this level for the
next call.
If you press the volume control while the speaker is off during a call, the
volume of the handset speaker will change.
If you press the volume control while the telephone is inactive, the volume
of the ringing tone is adjusted.
If you press the Speaker button during the call or deactivate the speaker in
the shortcut menu, the call will be disconnected.
6.17.5 Activate Handsfree Facility for outgoing call
The handset is on the hook. The line is idle.
6.18 Configuring the Ringing tone
The "+" or "-" buttons can be used to regulate the volume of the ringing
tone. If you press the buttons while your SwyxPhone is ringing, the volume is adjusted.
For further information please refer to chapter 8.2.1, Ring tones, page 56.
Telephoning with SwyxPhone L62 Charging info
6.19 Charging info
From the main menu, select "Charging info".
Main menu
5>Charging info
This is how you receive the exact amount of the charges incurred for
your last call. This information is retained until the next connection is set
up.
The calculation of the charges depends on the data provided by your telephone service provider. Ask your system administrator or your telephone
service provider.
6.20 Sequence of the Display Entries While Idle
The entries in the SwyxPhone display are shown a specific sequence one
after another:
1. Missed Callbacks (XX)
2. New Callbacks (XX)
3. New incoming calls (XX)
4. Voicemail available
5. Callback Requests (XX)
6. Call Forwarding
Only when there are no more entries in a higher prioritized list will the
next entry be shown.
40
SwyxPhone L62 advanced Telephony Functions Disabling Lines (Wrap-up Time)
41
7 SwyxPhone L62 advanced Telephony
Functions
This chapter contains information about the use of special functions
which go beyond conventional telephoning, such as conference calls or
the allocation of project codes, for example.
7.1 Disabling Lines (Wrap-up Time)
You can specifically block a line for further incoming calls, e.g. in order
to have enough time to process a customer inquiry after a call from a
customer.Your SwyxPhone is then busy for further incoming calls. If you
would always like to have a wrap-up time configured for a line, you must
define this when configuring the line (see Chapter 8.5, Configure Line
buttons, page 66).
How to disable a line
1. Take the handset off the hook.
L1: Please dial!
>Voicemail inquiry
>Caller list
>Phonebooks
>Redial
>Incognito now
>Disconnect
>Disable line
>Call Swap
2. Select the menu item "Disable Line" with the arrow button, and
press the "OK" button:
The line is disabled.
This is how you enable a disabled line
1. Take the handset off the hook.
L1: Please dial!
>Voicemail inquiry
>Caller list
>Phonebooks
>Redial
>Incognito now
>Disconnect
>Enable Line
>Call Swap
2. Use the arrow buttons to select"Enable Line" and press the "OK"
button.
The line is enabled.
This is how you set the wrap‐up time
1. Select the menu item “8 > Configuration" with the arrow buttons,
and press the "OK" button.
Configuration
>Ringing
>Call signalling = <Status>
>Lines
>Function keys
>Speed dials
>Incognito = <Status>
>Enable Line
>Info
>Contrast
>Transf. on Hookon=<Status>
>Back
If you want to disable a different line, select the relevant line beforehand
with the "Call Swap" option.
SwyxPhone L62 advanced Telephony Functions Voicemail inquiry
42
2. Select "Lines".
Lines (amount: XX)
>Line 01
>Line 02
0>Back
3. Select the line for which you want to set the wrap-up time, and press
OK.
The following will appear:
Line XX
1>Incoming calls
2>Outgoing Calls
3>Wrap-Up time = off
0>Back
4. Choose "Wrap-Up time" and press the "OK" button.
The following will appear:
Wrap-Up time = <Status>
1>Enable/Disable
2>Timeout = 120s
0>Back
5. Press OK to switch the wrap-up time on or off.
6. Select "Timeout" to change the wrap-up time.
7. Enter the desired duration in seconds (5 -1800s) and press the "OK”
button.
The wrap-up time for the line in question is defined and acti-
vated.
When a new Voicemail has been left for you, this will be signaled by
the message "Voicemail available" appearing on the SwyxPhone dis-
play
a briefly interrupted (stuttered) dial tone
the illumination of the Voicemail button.
If you have e-mail access, your voice mails will be sent to your e-mail
address if this has been entered for your SwyxPhone during installation.
You can check your voicemails with the SwyxPhone or directly from your
e-mail program.
Voicemail Options in your E-mail Program
The voicemail delivery by e-mail offers you several options:
Message as an e-mail attachment (audio file) You can listen to this
comfortably on your PC, and then save or forward the file.
Direct starting of a callback from the e-mail (only in SwyxIt! or with
CTI)
direct sending of an e-mail to the caller
Link for listening to Voicemail directly by Remote Inquiry (only in
SwyxIt! or with CTI)
This is how you check your new voicemails with SwyxPhone
You have new Voicemails.
The red LED for the Voicemail button will glow.
1. Press the Voicemail button.
Or
1. lift the handset and select the option “Voicemail inquiry” with the
arrow buttons.
The connection to the SwyxServer for checking the voicemail will
be initiated immediately.
7.2 Voicemail inquiry
A Voicemail is a spoken message in the form of a WAV file.
If the caller couldn't reach you, he can leave a Voicemail. You can listen
to the Voicemail, when you are back at your desk or from another phone
using the remote inquiry.
If no Voicemail has been configured for you by the administrator, the
menu item “Voicemail available” will not be displayed.
SwyxPhone L62 advanced Telephony Functions Remote Inquiry
0
+
1
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
43
7.3 Remote Inquiry
You can also check your Voicemail by Remote Inquiry from any phone
connection. To do this, your Standard Voicemail must be configured
appropriately.
Remote Inquiry enables you to listen to your voice mails from any telephone. When you are called at your SwyxWare number, you identify
yourself to SwyxWare with your PIN and only then you can listen to,
repeat, or delete the new voice mails and afterwards all existing voice
mails. In addition, you can change the destination of the Call Forwarding
Unconditional or record a new announcement.
You will receive a PIN (Personal Identification Number) from your
administrator. If, in addition to your SwyxPhone, you also have the
option of configuring the standard remote inquiry in SwyxIt!, you can
also change the PIN there.
The number of Voicemails available for remote inquiry is limited to the
most recent one hundred Voice mails.
This is how you listen to your Voice mails remotely
In order for a received call to be picked up by your Standard Voicemail
and in order for you to have the option of Remote Inquiry, you must configure your call forwarding accordingly. This means that an incoming call
must reach your Standard Voicemail and may not be redirected.For further information please refer to the SwyxIt! documentation.
1. Dial your SwyxWare phone number.
The call is picked up and you hear the welcome announcement
of your Voicemail.
2. Press the * key during the welcome announcement.
You will hear the welcome announcement of the Remote Inquiry
and will be asked to enter your PIN.
4. If new Voice mails have been received, you will first be given the
total number of Voice mails.
Then all of the new Voice mails will be played, beginning with the
one most recently recorded. The sender information of each
Voicemail is given first.
• Date received
•Time
• Caller’s number (if available)
• Name of the caller, if this can be determined for internal calls by
the system (For further information please refer to the SwyxIt!
documentation.)
and finally
• the recorded Voicemail.
You can use the * key to skip the current message (sender
information or recorded Voicemail).
The following options are available to you during the output of a Voicemail:
Button Effect
Connects to the caller (if possible)
Back to the beginning of the Voicemail
Forward to the end of the Voicemail
10 seconds backward
Stop/Start Output (Pause)
10 seconds forward
Switch to the previous Voicemail
You will not be prompted to enter your PIN if you are calling from your
own SwyxWare extension number.
3. Enter your PIN and complete the entry with the # key.
Switch to the next Voicemail
Main menu
SwyxPhone L62 advanced Telephony Functions Remote Inquiry
#
Abc
123
0
+
1
3
DEF
4
GHI
6
MNO
7
PQRS
8
TUV
9
WXYZ
#
Abc
123
0
+
1
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
#
Abc
123
44
Button Effect
Switch to the next information
(Date, Time, CallerID, Voicemail content)
Help
If you have no new Voice mails, you will find yourself in the main
menu. Here you can listen to all available Voicemails and configure
your Call Forwarding Unconditional (see This is how you change the
settings for Forwarding Unconditional by Remote Inquiry, page 45).
5. After each Voicemail has been played, you have the choice of the
following options:
Button Effect
Connects to the caller (if possible)
Repeat the current Voicemail
Delete the current Voicemail. Confirm with
Answer per Voicemail (only possible for internal use)
Forward to an internal number
Switch to the previous Voicemail
Button Effect
End Remote Inquiry (=Hook on)
Inquiry of all Voice mails (most recent first)
Inquiry of all E-mails
Configuration of the Forwarding Unconditional
Record note
Change Voicemail Announcement
Delete all Voicemails. Confirm with
Help
6. End Remote Inquiry by going on hook.
If you have finished listening to a Voicemail, the corresponding e-mail in
your e-mail folder will be marked as read. If a Voicemail was partially or
completely skipped, the “unread” mark will remain in the e-mail folder.
The name announcement, which other internal subscribers hear when
listening to a Voicemail you have left, can be recorded using SwyxIt!. Ask
your system administrator should you have questions about this.
Switch to the next Voicemail
configuration of the remote enquiry with SwyxIt!, or contact your administrator.
Main menu
Note that Remote Enquiry only covers voicemail that is present as e-mail
If you change your Windows password, you must also adjust this in the
Help
in the Outlook folder which you specified in the Remote Enquiry configuration. You can adjust the configuration of the remote inquiry with the
help of SwyxIt!, or it will be done by the administrator.
After the new Voice mails have been played, you will be shown the
main menu. The following options are available:
SwyxPhone L62 advanced Telephony Functions Remote Inquiry
1
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
#
Abc
123
0
+
1
2
ABC
3
DEF
45
The menus for Remote Inquiry are also available as a print template on the
SwyxWare DVD. For more information, please contact your administrator.
If you end Remote Inquiry in the main menu with ‘0’, other actions of the
Call Routing Manager can still be applied.For further information please
refer to the documentation 'Call Routing Manager'.
7.3.1 Change Forwarding Unconditional
You can also use the Remote Inquiry menu to change the settings for
Forwarding Unconditional. You can choose between
a Forwarding Unconditional to a number,
a Forwarding Unconditional to standard Voicemail or
deactivation of Forwarding Unconditional.
This is how you change the settings for Forwarding Unconditional by Remote
Inquiry
In order to take advantage of this, Remote Inquiry must be configured
for you:
1. Dial your SwyxWare phone number.
The call is picked up and you hear the welcome announcement of
your Voicemail.
2. Press the * key during the welcome announcement.
You will hear the welcome announcement of the Remote Inquiry
and will be asked to enter your PIN.
3. Enter your PIN and complete the entry with the # key.
You will not be prompted to enter your PIN if you are calling from your
own SwyxWare extension number.
4. If you have received new Voice mails, you will be given the
opportunity to listen to them.
5. To open the main menu, press '9'.
The following options are available in the main menu:
Button Effect
Inquiry of all Voice mails (most recent first)
Inquiry of all E-mails
Configuration of the Forwarding Unconditional
Record note
Change Voicemail Announcement
Delete all Voicemails. Confirm with
Help
End Remote Inquiry (=Hook on)
6. To change Forwarding Unconditional press the ‘4’.
The current status of Forwarding Unconditional will be given. You
will then have the following options for changing your Forwarding
Unconditional:
Button Effect
Activate redirection to the saved number
The Call Forwarding Unconditional to the
saved destination number will be activated. If
no destination number is saved, you will be
prompted to enter a number.
Activate redirection to Voicemail
The Call Forwarding to your Standard Voicemail will be activated.
Deactivate (Call) Forwarding
Call Forwarding Unconditional is switched
off. Please note that in this case other rules
of the Call Routing Manager can be applied.
SwyxPhone L62 advanced Telephony Functions Project Codes
4
GHI
#
Abc
123
5
JKL
6
MNO
9
WXYZ
0
+
#
Abc
123
46
Button Effect
Save a new destination for forwarding
Here you can enter a new destination
number and end with Terminate .
Call Forwarding Unconditional to this
number is then activated.
Current status of Call Forwarding
The current status of Call Forwarding Unconditional will be given.
Change Voicemail Announcement
Main menu
The remote configuration of Call Forwarding
Unconditional is ended and you return to
the main menu.
Forwarding to the current Caller ID
(only possible if the CallerID is available)
Help
7.4 Project Codes
SwyxWare can record the data of individual telephone calls in CDRs (Call
Detail Records) and assign different project codes to them. This data can
then be evaluated later. For further information, please refer to the SwyxWare Administrator documentation.
To associate a call to a project, you must enter the assigned project code
before making the call.
This is how you assign a call to a project
You can also, for example, assign a project code to a Speed Dial (e.g.
*123#, Option: activate “Successive dial” and deactivate "Dial
immediately") and then activate a corresponding contact partner on a
second Speed Dial (e.g. 00123 4567, please do not activate “Successive
dial” here). If you would now like to assign a conversation with your
contact partner to a project, press the Speed Dial with the code first and
then the button with the telephone number.
7.5 Note
You can add entries to your Personal Phonebook during a call.
This is how you create a note during a call
You are making a call.
1. Select the menu item "Note" with the arrow buttons, and press the
"OK" button.
The following appears on the display:
Enter number
_
2. Enter the number of the new entry in the Personal Phonebook, and
end your input with the "OK" button.
The following appears on the display:
Enter name
_
3. Enter the name for the new entry in the Personal Phonebook, and
end your input with the "OK" button.
The new entry in the Personal Phonebook is saved.
1. Enter '*' and then the project code.
2. End the entry of the project code with '#'.
3. Then immediately dial the destination number as usual.
Enter a letter like editing a SMS: For example press the 7 three times to
enter a R. Enter the space with "0". The '*'-key is used to switch between
upper and lower case letters.
The project code will now be recorded in the Call Detail Record
(CDR) by SwyxWare.
SwyxPhone L62 advanced Telephony Functions Callback request
If while creating a note you enter the number but not the name, the following entry will appear in your personal Phonebook in the first position:
"No Name:Number". You can then process this entry in your personal
Phonebook.
7.6 Callback request
SwyxWare offers the option of leaving callback requests on other internal subscribers' phones. The subscriber can then call back later. If the
subscriber you are calling is busy, you can start a "Callback on busy". In
this case a new call is suggested as soon as the subscriber is available
again.
The list “My Callback Requests” serves for managing the callback
requests you have made. The callback requests directed to you are given
in the list “Callback Requests”.
If you call another subscriber within your company and the connection
is not completed (e.g. speaking, busy, call not picked up, absent), you can
make a callback request.
There are two different situations:
Callback on busy, i.e. the person called is speaking
Callback (when the line is idle and the call is not picked up or is for-
warded to Voicemail)
7.6.1 Callback on busy
You call a subscriber in your company and this person is currently speaking on the phone. You receive the message “Busy” or “Call waiting”,
depending on whether the person called has allowed a secondary call.
(In the Caller List of the person called, an entry appears -as is the case for
every call.) If you now select the “Callback” option, the person called will
not receive any further signal and the call waiting signal will stop. If the
person called has ended his call, this will be signaled by a brief tone and
a message on your display. You can start the callback.
This is how you make a callback request if the line is busy
You call an internal subscriber. The other subscriber is currently speaking on the phone.
47
1. Select the menu item "Callback request" with the arrow buttons,
and press the "OK" button.
Your call will be ended. On your display you will see the message
“Terminated - Callback requested”. An entry will be created in
your “My Callback Requests” list.
If the person called has ended his call, this will be signaled by a brief
tone and a message on your display.
2. You can start the callback directly by lifting the handset. (see This is
how you start Callback on busy, page 47).
Several callback requests on busy to the same user, even at different numbers, will be summarized into one entry in the “My Callback Requests“
list.
This is how you start Callback on busy
You have made a Callback on busy request.
The person called ends his call.
A signal tone will be produced. The following appears on the
display:
<destination subscriber>
>Pick up Callback
>Reject Callback
1. Select the menu item "Pick Up Call" with the arrow buttons, and
press the "OK" button.
The call is initiated.
If you do not confirm the new call within 20 seconds, the "Missed Callbacks" display will appear. The entry in the list “My Callback Requests”
will change to “Was free. Retry?”.
1. Confirm the message “Missed Callbacks” with the "OK" button.
The list of missed callbacks is displayed.
2. Select the entry you want.
• If you would like to call back to the displayed subscriber
immediately, lift the receiver or press the Speaker button.
• If you would like to see the details for this callback attempt, press
the "OK" button.
Details for this callback attempt, such as date and time, will be
SwyxPhone L62 advanced Telephony Functions Callback request
48
displayed.
You can dial this number again or you can delete it.
If a connection is made to the person originally called, the entry in the
"My Callback Requests" list will be deleted automatically.
This is how you reject Callback on busy
You have made a Callback on busy request.
1. Select the menu item "Reject Call" with the arrow buttons, and
press the "OK" button.
<destination subscriber>
>Reject Call
The entry in the “My Callback Requests” list will be deleted.
This is how you delete Callback on busy
You have made a Callback on busy request.
1. Use the arrow buttons to select the menu item “Lists”.
The following will appear:
Lists
1>My Callback Requests
2>Callback Requests
3>Redial
0>Back
2. Press the "OK" button.
The “My Callback Requests” list will open:
My Callback 01/01 <Date>
><Dest.subscriber> <Time>
1>Clear list
0>Back
3. Select the entry you want to delete, and press OK.
The details for this callback request will be displayed.
<destination subscriber>
1>Callback on busy
2><Date> <Time>
3>Dial
4>Delete
0>Back
4. Choose "Delete" and press the "OK" button.
The entry will be deleted.
7.6.2 Callback if idle
You call another internal subscriber and this call is not picked up. You
receive the message “Ringing” or the Voicemail announcement.
You make a callback request. This request will be entered with “Callback
requested” in your “My Callback Requests” list. If the person called edits
his Caller list or the Callback list, he can
start the callback from his Caller List (SwyxIt!) or his “Callback
Requests” list (SwyxPhone).
If you then pick up the callback, the callback request in your list will
be deleted.
If no connection is made, the callback request will remain
unchanged.
ignore the Callback Request.
If the person called ignores the entry in his list, the extension to the
entry will change to “Callback obsolete”.
delete the callback request in the Caller List.
The complete entry will be deleted in the list of the person called,
and in your “Callback Requests” list, the entry will change to “Callback obsolete”.
This is how you make a callback request when the line is idle
You call an internal subscriber. The other subscriber does not pick up
the call or your call is forwarded to Voicemail.
SwyxPhone L62 advanced Telephony Functions Callback request
49
1. Use the arrow buttons to select the menu item “Callback Request”.
An entry will be created with “Callback requested” in your “My
Callback Requests” list. The person called will be signaled your
callback request.
Your call will be ended.
This is how you answer a callback request
You have received a callback request and in your display you see the list
“New callback requests (XX)”.
1. Press the "OK" button.
The “Callback requests” list will appear.
2. Select the caller and lift the handset.
The caller will be called back.
If you want to ignore the callback request, select "Ignore" and press
the "OK" button.
After you have opened the “New Callback Requests” list, all entries will be
transferred to the “Callback Requests” list, even those which have not yet
been displayed.
The entry in your “My Callback Requests” list will be deleted in any case if
a connection to the person called is successfully made. At the same time,
the entry in the Caller List of the person called will change to “Callback
obsolete”.
“My Callback Requests” List
In the "My Callback Requests" list you will find all callbacks that you
have requested.
This is how you open the “My Callback Requests” list
1. Select the menu item "Lists" with the arrow buttons, and press the
"OK" button.
2. Choose "My Callback Requests" and press the "OK" button.
The “My Callback Requests” list will open.
My Callback 01/01 <Date>
<Dest.subscriber> <Time>
1>Clear list
0>Back
3. Choose the appropriate entry and press the "OK" button.
Details for this entry will be displayed:
• Callback on busy
You have made a callback request of a subscriber whose line is
busy. This subscriber is still telephoning.
• Callback requested
You have made a callback request of a subscriber whose line is
idle. No connection was successfully made.
• Callback obsolete
You have made a callback request of a subscriber whose line is
idle. After this, the callback has either been ignored by the other
subscriber, was answered per e-mail or deleted.
You can select an entry in this list, delete individual entries or the
entire list. When deleting, the “Callback requested” entries will be
deleted from the list of the other subscriber.
SwyxPhone L62 advanced Telephony Functions Callback request
50
“Callback Requests” List
In the "Callback Requests" list you will find all callbacks that have been
directed to you.
This is how you open the “Callback Requests” list
1. Select the menu item "Lists" with the arrow buttons, and press the
"OK" button.
2. Choose "Callback Requests" and press the "OK" button.
The “Callback Requests” list will open.
Callback 01/01 <Date>
>Dupont, Marie <Time>
1>Clear list
0>Back
3. Choose the appropriate entry and press the "OK" button.
You can
• with “Callback” or
• “Ignore”.
If you delete the list, the corresponding entry in the caller’s list will
be marked as “Callback obsolete”.
The “Missed Callbacks” List
In the "Missed Callbacks" list you will find all callbacks on busy, which
were prompted because the person called had finished his conversation,
but were not confirmed by you.
This is how you open the “Missed Callbacks” list
The following will appear:
Missed Callbacks
>Dupont, Marie <Time>
1. Press the "OK" button.
The “My Callback Requests” list will open.
My Callback 01/01 <Date>
>Schmidt, Eva <Time>
1>Clear list
0>Back
2. If you select the required entry in this list, you can start this callback
again or delete it.
The “Missed Callbacks” list will remain in the display until it contains no
entries.
SwyxPhone L62 advanced Telephony Functions Conference
51
7.7 Conference
With SwyxWare you can join internal and external subscribers to form a
conference. Furthermore, you can add new subscribers to an existing
conference. Alternatively, you can also arrange to meet with other subscribers in a conference room. In a conference room you can take an
active part in the conversation or only act as a listener.
7.7.1 Starting a Conference
If you have at least one active line and one line on hold, the entry "Conference" appears in the available menu. This provides you with the
option of creating a conference between these subscribers and yourself.
How to start a conference call:
You are having conversations with several subscribers at the same time.
The active connection is the connection to the person you are currently
talking to. All other subscribers, who are listening to music on hold while
they wait, are on connections on hold.
1. Select the menu item "Conference" with the arrow buttons, and
press the "OK" button.
or
1. Press the Conference button.
All of the individual calls which you are currently having, both the
active and held calls, will be joined into one conference. All lines,
except for the conference line, will be free again. A welcome signal
will be produced for all participants.
The following appears on the display for all participants:
L1: Conference
= Call duration: xx:xx:xx
>Note
>Call Transfer
>Disconnect
>Speaker = <Status>
>Microphone = <Status>
>Second. call = <Status>
>Call Swap
You can only start one conference at a time. However, you can participate
in other conferences. provided these conferences have been initiated by
other participants.
7.7.2 Inquiry Calls and Add
During a conference you can start an inquiry to another subscriber. After
this inquiry you can add the other subscriber to the conference. The
other subscriber for his part can create a conference of which you are a
member. In this situation, you can then use the "Conference" button to
join both conferences into one..
This is how you start an Inquiry Call from a conference
You are a participant in a conference.
1. Use the arrow buttons to select the menu item “Call Swap”.
The line with the conference will be put on “Hold”.
2. Dial the number you want.
The new connection will be set up.
3. If you would like to end the call to the subscriber you made an
inquiry call to, put the handset on the hook or press the
corresponding Line button.
This is how you add an additional subscriber to a conference
You are a participant of a conference.
1. Use the arrow buttons to select “Call Swap”.
2. Dial the number you want.
3. Once you have reached the new participant, select "Conference"
with the arrow buttons and press the "OK" button.
A welcome signal will be produced for all conference partici-
pants. A new subscriber has been added to the conference.
If one conference participant puts his conference line on “Hold” and then
returns to the conference, no welcome signal will be produced.
SwyxPhone L62 advanced Telephony Functions Conference
52
7.7.3 Leaving or Ending a Conference
When going on hook, there are two different situations:
You started the conference.
In this case, the conference will be ended for all participants if you
put the handset on the hook.
Another subscriber started the conference.
Only you will leave the conference. A goodbye signal will be produced for all other subscribers and the remaining subscribers can
continue to speak to one another.
All those subscribers whom you added to this conference will leave the
conference with you. The conference will continue for all other subscribers.
This is how you leave a conference
Another subscriber started the conference.
1. Place the handset on the hook.
If a subscriber leaves a conference, a goodbye signal will be
produced for all other subscribers.
This is how you end a conference
You have started a conference and the conference line has an “active”
state, i.e. you can speak to the other conference participants.
1. Place the handset on the hook.
The conference is ended. The line becomes free again.
nated. You can enter a Conference Room as a member of a conference
or purely as a listener.
This is how you reach a Conference Room
1. Dial the number of this Conference Room.
You will be connected to the conference. All participants in the
conference room will hear a welcome signal.
If you are the only conference participant, an appropriate
announcement will be played.
2. To leave the conference, simply go on hook.
All those present in the Conference Room will hear a goodbye
signal. The conference between the other subscribers continues to
exist.
You can also start Inquiry Calls from a Conference Room. (see This is how
you start an Inquiry Call from a conference, page 51).
Furthermore, you can add other subscribers to this Conference Room.
(see This is how you add an additional subscriber to a conference, page 51).
If you go on hook, all of the conference participants you have added will
also leave the conference.
In addition, you can connect another subscriber to the Conference
Room. He/she becomes an independent participant in the conference
and must end the connection to this conference personally.
This is how you connect another subscriber to the Conference Room
If Subscriber A of the original conference added other subscribers, e.g. B
and C, to this conference, a second conference between A, B and C will
continue to exist until Subscriber A, as initiator of the second conference,
terminates the connection and thus ends the conference.
7.7.4 Conference Rooms
Conference rooms are set up by the administrator. A number is assigned
with which the conference room can be "entered". All subscribers can
dial the Conference Room and participate in a conference with other
users, who have dialed this number. All participants can leave the conference independently of one another, without the conference being termi-
Requirements:
• You have a connection to the Conference Room and
• You have a connection to another subscriber.
1. Select "Call Transfer" with the arrow buttons, and press the "OK"
button.
The other subscriber is connected to the Conference Room and a
welcome signal is produced in the conference. Both of your lines
are free again.
SwyxPhone L62 advanced Telephony Functions Using a headset
53
7.8 Using a headset
The party who created the connection will bear the costs.
It is not possible to directly connect conference rooms to one another. If
you would like to allow the participants from two different conference
rooms to talk to one another, then you should start a conference between
the two lines. This ‘Conference of the Conference Rooms’ will be maintained as long as you, as initiator, participate in this conference, and it will
end when you go on hook.
7.7.4.1 Silent conference participation
You can also dial in as a listener to conferences in conference rooms.
You can then follow the conference, but not take part in the conversation.
To dial in as a silent conference participant, dial the number of the conference room plus the string '#OWC'; e.g. "219#OWC". However, your
administrator can individually adapt this dial-in option with a script.For
further information please refer to the SwyxWare Administrator documentation.
Please note that the complete string of digits (number of conference
room#OWC) must be dialed as a block number.
The entry / departure of a silent conference participant is also
announced by an audio signal. This signal is different from the usual
entry/departure signal to indicate that this participant cannot take part in
the conference call.
If you want to dial into a conference room as a silent participant, you first
have to configure a corresponding Speed Dial with SwyxIt!, since you
cannot dial the string "OWC" via SwyxPhone. Since SwyxPhone and
SwyxIt! access the same user profile, the Speed Dials configured in
SwyxIt! are also available to you in SwyxPhone.
If you telephone a great deal, you can connect a headset to SwyxPhone
in order to have your hands free while on the phone. Swyx offers several
headsets and the necessary connection cable as an accessory.
7.8.1 Connecting a headset to SwyxPhone L62
SwyxPhone L62 has its own connection for the headset. You can connect
the headset using an adapter cable with switch (Headset Cable K420).
You can choose at any time whether you want to make a call using the
headset.
This is how you switch between the handset, headset and handsfree tele‐
phoning
If you hear the subscriber in the headset, you can switch to the hand-
set by picking up the handset.
If you hear the subscriber in the handset, you can switch to the head-
set by pressing the “Headset" button. Do not place the handset on
the hook, or the call will be ended.
If you hear the other subscriber in the headset or the handset, press
the “Speaker” button to switch the handsfree telephone on or off. If
you press the “Speaker” button once again, you will continue your
call as before either on the headset or the handset.
A simple way round the problem is also to dial into the conference as a
normal participant, and deactivate the microphone on your telephone.
SwyxPhone L62 advanced Telephony Functions Call Intrusion
54
7.9 Call Intrusion
The "SwyxMonitor" option pack enables, in addition to permanent call
recording (only for the administrator), intrusion into another user's conversation. A supervisor (e.g. in a call center) can listen in on an ongoing
conversation ("Listening only" mode), give directions to the speaking
agent (e.g. advice on presenting the case) or even actively join in the call
(speaking modes).
If the SwyxMonitor option pack is used, it is essential to observe the relevant statutory provisions relating to data protection.
The "SwyxMonitor" option pack must be installed for Call Intrusion, and
the SwyxWare administrator must activate this function appropriately for
each individual user.
Also, calls can only be listened in on if they are made directly with
SwyxIt! (and not in CTI mode). Conversations that are made via a SwyxPhone, cannot be intruded.
This is how you listen in on a call
1. Dial the number of the agent whose call you want to hear, followed
by the DTMF command *24*1#, and start the call as usual. Please
note that you can only start the call set-up with the DTMF command
for the "Listening only" mode. However, if another supervisor is
already listening in on this call in a speaking mode, you will also be
switched immediately into this mode.
The number of the agent will be dialed. There is no call signaling to
the agent, the call is accepted directly and coupled with the active
call. You are now listening in on the call, but you are not heard by
the two call partners.
If the agent is not on an active call at the time, the call set-up is
aborted. The agent's call redirections (e.g. forwarding of a second
call to voicemail or to a colleague) are ignored, i.e. the call is always
accepted. An exception is Unconditional Call Forwarding - in this
case even Call Intrusion is redirected.
2. Choose the appropriate DTMF command to speak with the agent or
both call partners.
3. End the listening like a normal call, e.g. by replacing the handset.
If the agent's call partner (e.g. the customer) terminates the
conversation, you are automatically connected to the agent, unless you
are in "Listening only" mode, in which case the call will be ended.
DTMF command Explanation
*24*1# Listening only.
You hear both call partners.
*24*2# Listen to both sides, speak with agent.
You hear both call partners, and the agent hears you. The other
call partner (e.g. the external customer) hears only the agent.
*24*3#
Listen to both sides, speak with both sides.
You can participate directly in the conversation.
7.9.1 Multiple Call Intrusions
A call can also be listened to by several people. These supervisors are
always switched into the same mode. Thus if one supervisor switches
with a DTMF command from the "Listening only" mode to a speaking
mode, the agent also hears all other supervisors who are connected with
him. The supervisors can always speak directly to one another, even if
they are in "Listening only" mode. Neither the agent nor his call partner
can hear them.
SwyxPhone L62 Configuration User Profile
55
8 SwyxPhone L62 Configuration
You can adjust the default settings of SwyxPhone to meet your individual
needs:
Call Forwarding, page 55
Do not disturb, page 56
Secondary call, page 56
Ring tones, page 56
Call Signaling, page 56
Lists, page 58
Phonebooks, page 59
Configure function keys, page 63
Configure Line buttons, page 66
Configuring Speed Dials, page 67
8.1 User Profile
Your user settings contain user-specific information, that is settings
which you have made on the SwyxPhone. The user settings include, for
example, all lists (Caller List and Redial List), your individual assignments
for function keys and Line buttons, and even ringing. Your user settings
are stored on SwyxServer, so you will find your personal settings on any
SwyxPhone when you enter your PIN (Personal Identification Number).
General settings are always made in the main menu or in the Configuration menu.
The basic telephony behavior of the SwyxPhone and the number of Line
buttons and function keys are defined either in the main menu or the
Configuration menu. You can check and change the current settings via
the menu items.
This chapter provides a description of the individual configuration
options.
8.1.1 Call Forwarding
The menu item "Forwardings" allows you to define whether telephone
calls are
forwarded unconditionally or
forwarded with a delay, i.e. after you have not picked up your call, or
forwarded if your line is busy (you are presently telephoning).
Call Forwarding
1
>Uncondit. = <Status>
2>Busy = <Status>
3>No Reply = <Status>
0>Back
Furthermore, you can define whether incoming calls should be forwarded specifically to another subscriber or to your Standard Voicemail
using the “Forwarding” button.
Activate the option “Immediate”, if you do not wish to receive any calls
starting immediately (this is equivalent to activating the “Redirection”
button on the user interface).
When you activate the option “If busy”, you must define how a call
should be handled if it cannot be delivered to you because you are
already on the telephone and no secondary call is permitted. You can
either enter the forwarding destination directly, or make a selection from
the Phonebook, or activate your Standard Voicemail. When a call is
received, SwyxPhone automatically recognizes whether the line is free
or busy and it applies the appropriate type of Call Forwarding.
The “Delayed” option is used to set the amount of time which should be
spent attempting to transfer the call directly to SwyxPhone, which you
have logged on to. The call can then be forwarded to another number or
to your Voicemail.
For further information please refer to chapter 6.15, How do I forward a
call?, page 35.
Your Voicemail can only be configured using SwyxIt!. For further information please refer to the SwyxIt! documentation.
Main menu
4>Call forwarding
SwyxPhone L62 Configuration Settings in the Configuration Menu
8.1.2 Do not disturb
Main menu
6>Do Not Disturb = <on/off>
If you activate "No Disturb", calls are signaled visually only. Your environment is not disturbed by any acoustic signals. If you confirm this
menu item with the “OK” button, this function will be switched on or off.
If you set the status to "Do Not Disturb" while it is ringing, the ringing
then falls silent. If you deactivate the status “No Disturb" during an
incoming call, there is then also no acoustic signal. The subsequent calls
are signaled acoustically (In earlier SwyxWare versions this setting corresponds to an immediate forwarding of the incoming calls to Voicemail.)
Configuration
1
>Ringing
2
>Call signaling = <on/off>
3
>Lines
4
>Function keys
5
>Speed dials
6
>Incognito = off
7
>Info
8
>Contrast Level
9
>Transfer on Hookon=<on/off>
0
>Back
56
8.1.3 Secondary call
Main menu
7>Secondary Call = <on/off>
If you deactivate this option, no further calls will be signaled while you
are on the telephone. It is also possible to switch Secondary Call on or
off during a call. A subscriber trying to call you will hear the busy signal
or his call will be redirected according to your setting for “Redirect if
busy”. For further information please refer to chapter 6.14, The Second-
ary Call, page 35.
8.2 Settings in the Configuration Menu
Main menu
8>Configuration
The configuration menu contains the following items:
8.2.1 Ring tones
The telephone ring for incoming calls is selected here. You define the
telephone ring for calls from outside the company under “External” and
for calls from within the company under “Internal”.
You can choose from seven different ringing tones. You can select the
ringing sound you want using the arrow buttons and adjust the volume
using the “+/-” buttons.
8.2.2 Call Signaling
The administrator can configure the system in such a way that incoming
calls for you are signaled to another subscriber. The incoming calls for
this subscriber will also be signaled to you. If such signaling has been
defined, then the incoming calls for this subscriber will appear on your
display. If the destination subscriber does not pick up the call, you will
Ring tones
1
>Internal
2
>External
0
>Back
Ringing <internal or external>
-< 0x/07 >+
SwyxPhone L62 Configuration Settings in the Configuration Menu
hear a single warning tone after 10 seconds. This tone can be turned off
here.
Configuration
2
>Call Signaling = on
The call signaling will still only be visually indicated.
If several subscribers, whose calls are signaled to you, receive a call at
the same time, only one name will be shown in the display. The other
calls will only be indicated by the blinking of the corresponding Speed
Dials. If you would like to pick up one of these calls, use the corresponding Speed Dial and lift the handset.
57
Due to the fact that both SwyxPhone and SwyxIt! access the same user
settings, any changes you make on SwyxPhone will always effect the settings in SwyxIt! and vice versa. Above all, you should keep in mind that if
you delete lines, the data will be lost! For further information please refer
to chapter 17, Interaction with SwyxIt!, page 178.
8.2.4 Incognito
When you activate this option, your telephone number will not be
shown to the destination subscriber (number suppression). If you activate number suppression in the Configuration menu, the setting will be
retained.
Mutual call signaling between subscribers can only be configured by the
system administrator.
8.2.3 Lines
Upon delivery, your SwyxPhone L62 has two pre-configured lines; i.e. a
maximum of two calls can be received.
You can configure up to a total of nine lines for SwyxPhone. If you
reduce the number of Line buttons, at least two lines will still remain
available in order, for example, to be able to receive a second call via the
shortcut menu. Each individual line can be assigned its own extension
and be configured according to its use. For further information please
refer to chapter 8.5, Configure Line buttons, page 66.
Examples:
Incoming call (you are being called):
You have assigned the extension number 100 to Line 1 and the extension
number 101 to Line 2. Now, if a subscriber dials the number 101, you
will receive the call on Line 2.
Outgoing call (you are calling someone):
You have assigned the extension number 101 to Line 2. If you now call a
subscriber using Line 2, extension 101 will be used. The subscriber you
have called will see on his display that he is being called by a subscriber
with the number 101.
Configuration
6>Incognito = off
You can also use number suppression for a particular call only, by lifting
the handset and using the arrow buttons to select the “Incognito now”
menu option.
L1: Please dial!
>Incognito now
The numbers of internal calls cannot be suppressed.
Telephone number suppression when making external calls must also be
supported by your ISDN line, otherwise only the display of your extension
number will be suppressed.
SwyxPhone L62 Configuration Lists
58
8.2.5 Info
Here you will find technical details of your SwyxPhone.
IP-adress
Under this menu item you will find the IP address of SwyxPhone.
MAC address
Under this menu item you will find the MAC address of SwyxPhone.
PBX Server
SwyxPhoneUnder this menu item you will find the name of the to
which SwyxServer is logged on.
PhoneManager
SwyxPhoneUnder this menu item you will find the name of the to
which PhoneManager is logged on.
Firmware version
Under this menu item you will find the version number of the internal telephone software.
Restart
SwyxPhone can be restarted here.
8.2.6 Contrast
Under this menu item you can alter the display contrast.
Info
1>IP address
2>MAC address
3>PBX server
4>PhoneManager
5>Firmware version
6>Restart phone
0>Back
Contrast setting
1>Display
0>Back
After calling up the menu item "Display", you can set the contrast for the
display using the arrow buttons or the "+/-" buttons.
8.2.7 Transfer on Hookon
Configuration
9>Transfer on Hookon=on
Pressing OK will activate or deactivate the function “Transfer on
Hookon”.
For further information please refer to chapter 6.11, Transfer When Plac-
ing Handset on Hook, page 33.
8.3 Lists
This section provides basic information on the lists, which include:
the Phonebooks,
the Caller List,
the Redial List,
the Callback Requests list and
the My Callback Requests list.
In general, you will find the same structure for each list. When you call a
list, the name of the list will appear in the display. In addition, the current
number of the entry in the list and the total number of entries, including
the corresponding date, will be given.
In a single entry, the name of the subscriber appears. If you press the
"OK" button you can view additional information about the subscriber,
or - depending on the list - call the subscriber, edit the entry, save it in
the Phonebook, or delete it.
8.3.1 Menüführung in Listen
The arrow buttons or the navigation wheel can be used to page through
the lists. To display more details for an entry, select the corresponding
entry and press OK. You will find yourself in the sub-menu of the entry,
where you can scroll through the detailed information or edit the entry.
SwyxPhone L62 Configuration Lists
59
8.3.2 Phonebooks
Frequently used numbers are stored in the Phonebook. You can then
dial these numbers directly from the Phonebook. There are two different
types of Phonebooks available to you:
the Global Phonebook and
the Personal Phonebook.
In both Phonebooks, the entries are in alphabetical order of the
names.The Global Phonebook is available to all users and contains information about the availability of your company's subscribers, e.g. if they
are logged or currently making a call. The system administrator or any
user with the appropriate authorization can add further phone numbers
in this Global Phonebook, e.g. subscribers of another branch. However,
the availability of these phone numbers is not signaled. The Global
Phonebook also contains dial numbers of individual groups.
You can store, edit or delete your personal numbers in the Personal
Phonebook.
You can directly add, modify, or delete an entry in your Personal Phonebook via SwyxPhone . Alternatively, you can also modify the Personal
Phonebook via SwyxIt!. For further information, please refer to the
SwyxIt! documentation.
The Structure of the Entries in the Global Phonebook
Main menu
2>Phonebooks
Gl. Phonebook XX/YY
>Dupont, Marie
This is how you search in a Phonebook
1. Press the arrow button .
The main menu will open.
2. Choose "Phonebooks" and press the "OK" button.
The following will appear:
Phonebook
1>Global
2>Personal
0>Back
3. Choose the phonebook you want, and press the "OK" button.
Use the arrow buttons to page through the list of phonebook entries.
Confirm the selection of an entry with the "OK" button.
To speed up a search in a large phonebook, you can enter the first letter
of the name in the numeric keypad, e.g. for an "F" press the "3" three
times, for an "E" press the "3" twice. The letters entered for the search
appear in the display:
Gl. Phonebook DU_
>Dupont, Marie
A beep and the insertion mark “_” prompt you to enter the next character.
Within the entry, you can call the subscriber by pressing OK.
To exit from an entry or a list, press "0".
Personal Phonebook
The first line of the display shows which phonebook (Personal or Global
Phonebook) you are currently in. You also see which entry (XX) of the
total number of entries (YY) has been selected.
The names of subscribers in a phonebook are listed in alphabetical
order.
You can add, modify or delete entries in your Personal Phonebook. If you
have created a note during a call, this will be added as a new entry in
your Personal Phonebook. (see Chapter 7.5, Note, page 46). Entries in the
Caller List and in the Redial List can also be added to the Personal Phonebook.
Enter a letter like editing a SMS: For example press the 7 three times to
enter a R. Enter the space with "0". The '*' key is used to switch between
upper and lower case letters.
SwyxPhone L62 Configuration Lists
60
This is how you add an entry to the Personal Phonebook
1. Press the arrow button .
The main menu will open.
2. Choose "Phonebooks" and press the "OK" button.
3. Choose "Personal" and press the "OK" button.
The following appears on the display:
Pers. Phonebook XX/YY
><Subscriber>
><Subscriber>
><Subscriber>
>...
><Subscriber>
1>Add entry
0>Back
4. Choose "Add entry".
The following will appear:
Enter number
_
2. Choose "Phonebooks" and press the "OK" button.
3. Choose "Personal" and press the "OK" button.
The following appears on the display:
Pers. Phonebook XX/YY
><Subscriber>
><Subscriber>
><Subscriber>
>...
><Subscriber>
1>Add entry
0>Back
4. Select the entry you want to edit or delete, and press OK.
The selected entry will open:
<Name of the subscriber>
1>Dial
2>Edit entry
3>Delete entry
4>Show number
0>Back
5. Enter here the number of the new entry, and press OK.
The following will appear:
Enter name
_
6. Enter the assigned name, and press OK.
7. Choose "OK" to save the entry.
The Personal Phonebook will appear with the saved entry.
This is how you edit an entry in the Personal Phonebook
You can modify or delete an entry in the Personal Phonebook.
1. Press the arrow button .
The main menu will open.
To edit the entry, select "Edit entry". You can now change the name
of the entry and then the corresponding telephone number.
For further information please refer to chapter 8.3.2,
Phonebooks, page 59.
Confirm each change with “OK”. To save the changes, select
"Confirm".
To delete, select “Delete entry".
The selected entry will be deleted.
8.3.3 Caller list
The last calls received for you are automatically saved in the Caller List.
The calls are listed in the order in which they were received. You can
directly dial the individual entries from the Caller List, edit them, and
then save them in the Personal Phonebook. 20 entries will be saved in
SwyxPhone L62 Configuration Lists
the Caller List per default setting. The maximum number of possible
entries can be changed via SwyxIt!.
For further information, please refer to the SwyxIt! documentation.
New Calls
If calls have been received for you but you have not picked up these
calls, the number of calls received (XX) will appear on the display:
Jones, John 12:45
New incoming calls (XX)
61
Calls XX/YY <Date>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
...
><Number/Subscriber> <Time>
1>Clear list
0>Back
You will be shown as many new calls as the number of entries the Caller
List can hold. That is 20 entries in the default setting. The entries of the
recent calls will still be available in the Caller List.
Calls XX/YY <Date>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
...
><Number/Subscriber> <Time>
1>Clear list
0>Back
This is how you edit an entry in the Caller List
You can edit an entry in the Caller List, save it in the Phonebook, or
delete it.
1. Press the arrow button .
The main menu will open.
2. Use the arrow buttons to select"Caller List (XX)" and press the "OK"
button.
The following appears on the display:
3. Choose the appropriate entry and press the "OK" button.
The following will appear:
<Number/Name>
1>Call (not) answered
=<Date/Time of call>
1>Dial
2>Edit and dial
3>Save into phonebook
4>Delete entry
0>Back
• If you select "Dialing" and press OK, the subscriber is called
directly.
• “Edit and dial” can be used to edit a telephone number before
dialling. When you confirm your changes with OK, the number
will be dialled immediately.
• “Save into phonebook” can be used to save the caller’s name and
number in your Personal Phonebook. If you confirm this option
with OK, the number will appear and you can then add the name.
If a name already exists, the name will be provided for possible
changes.
• You can remove this entry from the list with "Delete entry".
This is how you delete the Caller List
If the list is no longer up-to-date, it can be deleted at any time.
SwyxPhone L62 Configuration Lists
62
1. Press the arrow button .
The main menu will open.
2. Use the arrow buttons to select"Caller List (XX)" and press the "OK"
button.
The following will appear:
3. Choose "Clear List" and press the "OK" button.
The entire list will be deleted.
8.3.4 Redial list
All dialing procedures are automatically saved in the Redial List. The
entries begin with the most recently saved dialing procedure. 20 entries
will be saved in the Redial List as default setting. The length of the list can
be changed with SwyxIt!. For further information, please refer to the
SwyxIt! documentation.
You can also call up the Redial List on SwyxPhone L62 with the "Redial“
button.
If the handset is off the hook or if the Speaker button is activated when
you press the “Redial” button, the last number dialed will be called again.
Calls XX/YY <Date>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
...
><Number/Subscriber> <Time>
1>Clear list
0>Back
Lists
3>Redial
This is how you edit the Redial List
You can edit an entry in the Redial List, save it in the Phonebook, or
delete it.
1. Press the arrow button .
The main menu will open.
2. Choose "Lists" and press the "OK" button.
3. Choose "Redial" and press the "OK" button.
The Redial List opens up.
Redial XX/YY <Date>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
><Number/Subscriber> <Time>
...
><Number/Subscriber> <Time>
1>Clear list
0>Back
4. Choose the appropriate entry and press the "OK" button.
The following will appear:
<Number/Name>
1>Dial
2>Edit and dial
3>Save into phonebook
4>Delete entry
0>Back
• If you select "Dialing" and press OK, the number is dialed at
once.
• “Edit and dial” can be used to edit a telephone number before
dialling.
• “Save into phonebook” can be used to save the caller’s name and
number in your Personal Phonebook. If you confirm this option
with OK, the number will appear and you can then add the name.
If a name already exists, the name will be provided for possible
changes.
SwyxPhone L62 Configuration Configure function keys
• You can remove this entry from the list with "Delete entry".
This is how you delete the Redial List
63
Jones, John 12:45
Missed Callbacks (1)
If the Redial List is no longer up-to-date, it can be deleted at any time.
1. Press the arrow button .
The main menu will open.
2. Choose "Lists" and press the "OK" button.
3. Choose "Redial" and press the "OK" button.
The Redial List opens up.
4. Choose "Clear List" and press the "OK" button.
Redial 00/YY
1>Clear list
0>Back
><Subscriber> <Time>
><Subscriber> <Time>
...
><Subscriber> <Time>
The entire list will be deleted.
If you reopen the Redial List, the message “No entry” will appear.
8.3.5 Lists for Callback Requests, My Callback Requests and Missed Callbacks
Lists
1>My Callback Requests
In the "My Callback Requests" list you will find all callbacks that you
have requested.
Lists
2>Callback Requests
In the "Missed Callbacks" list you will find all callbacks on busy, which
were prompted because the person called had finished his conversation,
but were not confirmed by you.
For further information please refer to chapter 7.6, Callback
request, page 47.
8.4 Configure function keys
Some function keys on SwyxPhone are configurable. Some function keys
are preconfigured at purchase. These buttons are marked with corresponding symbols. You have the option of assigning these keys to other
functions, e.g. "Call Swap". You can also configure these buttons as Line
buttons or Speed Dials (abbreviated dialing buttons).
A function key can call only one function, dependent on its configuration.
Each function key can be configured with the following functions:
Function Description
Line button Activate/deactivate line
For further information please refer to chapter 8.5,
Configure Line buttons, page 66.
Speed dial Call specific number
For further information please refer to chapter 8.6,
Configuring Speed Dials, page 67.
Call Transfer Connect lines to each other
For further information please refer to chapter 6.10,
How do I connect two subscribers to one
another?, page 33.
Do Not Disturb Activate/deactivate acoustic call signaling
For further information please refer to chapter 8.1.2,
Do not disturb, page 56.
In the "Callback Requests" list you will find all callbacks that have been
directed to you.
SwyxPhone L62 Configuration Configure function keys
64
Function Description
Secondary call Enable or disable secondary call
For further information please refer to chapter 8.1.3,
Secondary call, page 56.
Caller list Call up caller list
For further information please refer to chapter 8.3.3,
Caller list, page 60.
Hold Put an active line on hold
For further information please refer to chapter 8.3.3,
Caller list, page 60.
Phonebook Call up Global Phonebook
For further information please refer to chapter 8.3.2,
Phonebooks, page 59.
Redial Call Redial List
For further information please refer to chapter 8.3.4,
Redial list, page 62.
Speaker Switch the speakers or the handsfree telephone on/
off
For further information please refer to chapter 6.17,
Speaker and Handsfree Telephone, page 38.
Pick up call Picks up an incoming call to a group or a group user.
For further information please refer to chapter 6.5,
How do I pick up a call?, page 30.
Function Description
Incognito Before an outgoing call, suppress number display
For further information please refer to chapter 8.2.4,
Incognito, page 57.
Voicemail Call to check voicemail
For further information please refer to chapter 7.2,
Voicemail inquiry, page 42.
Conference Combine lines into a conference
For further information please refer to chapter 7.7,
Conference, page 51.
Callback
request
User logoff Log off phone user from SwyxServer
Make a callback request
For further information please refer to chapter 7.6,
Callback request, page 47.
This is how you configure a function key
1. Press the arrow button .
The main menu will open.
2. Use the arrow buttons to select"Configuration" and press the "OK"
button.
The Settings menu will appear.
Call Forwarding Enable/Disable Call Forwarding Unconditional
For further information please refer to chapter 8.1.1,
Call Forwarding, page 55.
Call Swap Switch between Lines
For further information please refer to chapter 6.9,
How do I switch between lines (Call Swap)?, page 32.
Mute
Headset key
Disconnect End the active connection
Switch microphone on/off
For further information please refer to chapter 6.17,
Speaker and Handsfree Telephone, page 38.
Deactivate/Activate Headset
Configuration
1>Ringing
2>Call signaling = <on/off>
3>Lines
4>Function keys
5>Speed dials
6>Incognito = <on/off>
7>Info
8>Contrast Level
9>Transfer on Hookon=<on/off>
0>Back
SwyxPhone L62 Configuration Configure function keys
3. Choose "Function keys" and press the "OK" button.
The following will appear:
Function keys
Press a function key!
4. Press the configurable function key to which you want to assign a
function.
The current function of the key is displayed. If the key is not yet
assigned a function, this message appears:
Function Key
= No function
1>Change
2>Delete function
0>Back
5. Choose "Modify" and press the "OK" button.
You can choose from the following functions:
65
Change function key
>Line key
>Speed dial
>Call Transfer
>Do not disturb
>Secondary call
>Caller list
>Hold
>Phonebook
>Redial
>Speaker
>Pick up call
>Call Forwarding
>Call Swap
>Mute
>Headset key/Handset key
>Disconnect
>Incognito
>Voicemail
>Conference
>Callback request
>User logoff
0>Back
6. Choose the function you want, and press the "OK" button.
The key is set with the chosen function.
The following will appear:
Function keys
Press a function key!
7. You can assign an additional function key or return to the main
menu with “0”.
This is how you delete the function of a function key
1. Press the arrow button .
The main menu will open.
SwyxPhone L62 Configuration Configure Line buttons
66
2. Use the arrow buttons to select"Configuration" and press the "OK"
button.
The Settings menu will appear.
Configuration
1>Ringing
2>Call signaling =<on/off>
3>Lines
4>Function keys
5>Speed dials
6 Incognito = on/off
7>Info
8>Contrast Level
9>Transfer on Hookon
0>Back
3. Choose "Function keys" and press the "OK" button.
The following will appear:
Function keys
Press a function key!
4. Press the configurable key whose function you want to delete.
The current function of the key is displayed.
If you press a key with no assigned function, you will hear a brief signal
(button signal).
8.5 Configure Line buttons
Every configurable function key can be set with the "Line button" function; see This is how you configure a function key, page 64.
In the default setting, SwyxPhone has two Line buttons and you have
therefore been provided with two lines. which means that you can
receive a maximum of two calls.
Due to the fact that both SwyxPhone and SwyxIt! access the same user
settings, any changes you make on SwyxPhone will always effect the settings in SwyxIt! and vice versa. Above all, you should keep in mind that if
you delete lines or Speed Dials, the data will be lost!
The Number of Available Lines
However, the least number of lines is always two, even if you have only
one or no configured Line buttons. To increase the number of lines, you
must add Line buttons.
To add a Line button, you must configure a configurable function key as
a Line button (see This is how you configure a function key, page 64).
Configuration of the Individual Line Buttons
Function Key
= Speed dial (X)
1>Change
2>Delete
0>Back
5. Choose "Delete" and press the "OK" button.
The function of this key is deleted.The following will appear:
Function keys
Press a function key!
6. You can edit an additional function key or return to the main menu
with “0”.
You can define numbers for incoming and outgoing calls for the available lines. This requires that your user account has been assigned at least
two numbers (or group numbers).
The option “Incoming calls” shows the telephone number the caller has
dialed, when the call comes in on this line. Under the option “Outgoing
calls”, you can specify the telephone number to be used for making outgoing calls from this line.
For each configured Line, you can define whether this line should be
blocked for specific period of time after an incoming call is received.
(see Chapter 7.1, Disabling Lines (Wrap-up Time), page 41)
If an outgoing call is started or if the Line button is pressed during this
wrap up time, the line will once again be cleared afterwards for incoming
calls.
SwyxPhone L62 Configuration Configuring Speed Dials
This is how you configure a Line button
1. Press the arrow button .
The main menu will open.
2. Use the arrow buttons to select"Configuration" and press the "OK"
button.
The Settings menu will appear.
3. Select "Lines".
The following will appear:
67
Incoming calls
>All Extensions
><All calls>
><Group Calls Only>
><Number 1>
><Number 2>
...
0>Back
Lines (Number: 02)
>Line 01
>Line 02
0>Back
4. Select the line you want to configure, and press OK
The following will appear:
Line 02
1>Incoming calls
2>Outgoing Calls
3>Wrap-Up time = on
0>Back
You have the option of entering an extension for outgoing or
incoming calls.
5. Choose the option you want, and press the "OK" button.
The option you have selected will appear in the first line of the
display and the current status will be shown in the second line of the
display.
If the system administrator has configured several telephone
numbers for you, you can change these numbers as follows:
You can define which of your calls should be received on this line.
• “All Calls”
In this case, all calls will be signaled on this line, regardless of
whether these calls are directed to your own extension or to a
group, of which you are a member.
• “All Extensions”
Choose this option, if all calls directed to you, regardless of the
extension dialed, should be received on this line. This option is
only available if you have been assigned several extensions numbers.
• “Group Calls Only”
All calls to groups of which you are a member will be received on
this line.
•<Number x>
An incoming call will only be received on this line if the caller has
specifically dialed this extension. Here you can even select individual group extension numbers.
You have to confirm the telephone number or option you want with
the "OK" button.
The Line button is configured. You can configure another function
key, or leave the configuration menu.
Incoming calls
= <Status>
1>Change
0>Back
6. Choose "Modify" and press the "OK" button.
8.6 Configuring Speed Dials
Every configurable function key can be set with the "Speed Dial" function; see This is how you configure a function key, page 64.
You can use a Speed Dial for one-click dialing of a number you often call.
You only need to press the relevant Speed Dial, and the subscriber
SwyxPhone L62 Configuration Configuring Speed Dials
68
whose name is assigned to the Speed Dial will be called at once. Speed
Dials can also be utilized for frequently used DTMF commands.
This is how you assign a Speed Dial to the number of your choice
1. Press the arrow button .
The main menu will open.
2. Use the arrow buttons to select"Configuration" and press the "OK"
button.
The Settings menu will appear.
3. Choose "Speed Dials".
All Speed Dials glow. The following appears on the display:
Speed dial buttons
Press speed dial!
If no key glows, you first have to configure a function key as a Speed
Dial (see This is how you configure a function key, page 64).
4. Press the Speed Dial you want.
The following will appear:
S02: unassigned
1>Change
0>Back
The current function of the key is displayed. If the key is not yet
assigned, this message appears.
5. Choose "Modify" and press the "OK" button.
The following will appear:
7. You can select a number from the phonebook or enter one
manually using the keypad:
S02: Phone number
1>Phonebook
2>enter manually
0>Back
8. Confirm your entry with “OK”.
The Speed Dial has been assigned a number. You can configure
another function key, or leave the configuration menu.
Due to the fact that both SwyxPhone and SwyxIt! access the same user
settings, any changes you make on SwyxPhone will always effect the settings in SwyxIt! and vice versa. If you delete Line buttons or Speed Dial
buttons, the corresponding data will be removed from your user profile.
8.6.1 “Dial immediately”, “Successive dial” or “Intercom Connection”?
The Speed Dials provide you with several options for initiating a connection.
Dial immediately
If the option “Dial immediately” is activated, the subscriber will be called
immediately once the Speed Dial has been pressed, even if the handset
is on the hook. In this case the handsfree telephone will be activated.
If this function has been deactivated, the subscriber will not be called
immediately and, therefore, you have the option of entering additional
numbers using the keypad or via the Phonebook.
S02: Change
1>Number
2>Dial immediately = on
3>Successive dial = on
4>Intercom = off
0>Back
6. Choose "Number" and press the "OK" button.
Successive dial
If the “Successive dial” option is activated, the numbers which have
already been dialed (display contents) will be kept when the Speed Dial
is pressed and the number stored on the Speed Dial will be added. If this
function is deactivated, the numbers already dialed will be deleted and
only the stored number will appear on the display.
Both of these functions are especially useful if you frequently use costefficient call-by-call numbers. Just assign a call-by-call number to a
Speed Dial and you will then be able to save both time and effort when
SwyxPhone L62 Configuration Configuring Speed Dials
69
you dial the telephone number you want. You can also assign a project
number to a Speed Dial, and press this before you dial a number if you
would like to associate a call to a particular project, see also Project
Codes, page 46
Intercom Connection
Intercom connection allows you to directly speak to an internal subscriber, who allows his status to be signaled to you, i.e. without him having to pick up the call. If you press the Speed Dial on which the Intercom
connection is activated, the corresponding number will be dialed and an
intercom signal is produced for the called subscriber. The telephone or
SwyxIt! then immediately activates the line and the speaker. You can
begin your intercom connection to this subscriber.
If the called subscriber lifts the handset, you can continue the call as a
normal telephone call.
Intercom connection is only possible between the internal subscribers if
you are mutually signaled the current status ("Available”/“Speaking").
If the subscriber called is currently on the phone, you cannot begin an
intercom connection.
3. Press OK to switch the selected option on or off.
The status of the option changes.
The conditions of the dialling procedure for the Speed Dial have
changed. You can configure another function key, or leave the
configuration menu.
This is how you assign the options “Dial immediately” or “Successive dial” or
“Intercom connection” to a Speed Dial
1. Follow the steps (1) up to (5) (see "This is how you assign a Speed
Dial to the number of your choice").
S02: Change
1>Number
2>Dial immediately = on
3>Successive dial = on
4>Intercom = off
0>Back
2. Use the arrow buttons to select the option of your choice.
Control elements of SwyxPhone L64 Buttons
LED
Handset
Display
Esc key
Numeric keypad
Navigation keys
Volume control
Activate/Deactivate
microphone
Headset buttonSpeaker button
Hands-free microphone
freely configurable
function keys
Option keys
Call Forwarding
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Jones, John
Conversations
Service/Settings
Main Menu
1 2
ABC
4
GHI
5
JKL
7
PQRS
8
TUV
3
DEF
6
JKL
9
WXYZ
0
+
#
123
Abc
70
9 Control elements of SwyxPhone L64
This chapter describes the control elements of SwyxPhone L64. The control elements consist of a display, a handset, a hands-free microphone, a
speaker and buttons.
9.1 Buttons
The buttons can be classified in the following groups:
Defined keys, page 70
Configurable Function Keys, page 72
9.1.1 Defined keys
The following SwyxPhone L64 buttons are preset and cannot be assigned
to other functions. These buttons are marked with corresponding symbols.
Numeric keypad
The buttons of the numeric keypad (number
keys) are used for entering numbers, letters and
symbols.
In the idle state, when no calls are being made
and no menus are open, you can input the call
number directly. If you have opened a menu, you
can call up a menu item directly with the numeric
button.
You can also use the numeric keypad to enter letters. You can enter text
at the relevant points (e.g. the name for a new phonebook entry), or
switch directly to an entry in a list. Enter the space with "0". The '*' key is
used to switch between upper and lower case letters. When a letter is
entered, a short beep will be produced after one second and you can
then enter the next letter.
Example:
To speed up a search in a phonebook with many entries, you can enter
the first letter of the name, e.g. for an "F" press the "3" three times, for
an "S" press the "7" four times.
Control elements of SwyxPhone L64 Buttons
OK
71
Menu navigation
SwyxPhone L64
SwyxPhone L64 is controlled with five navigation buttons.
Control element Function when button is pressed
Arrow button "Down"
In lists and menus:
Scroll down
Arrow button "Up"
In lists and menus:
Scroll up
Arrow button "Forward"
Menu level lower (only if corresponding menu
option is marked with .)
Arrow button "Back"
cancel action
delete a character
menu level higher
"OK" button
menu level lower
Confirm entry
Activate option
Volume button +/-
Microphone
You can use this button to switch off the handset microphone or handsfree microphone for a while, so that the call
partner cannot listen e.g. to an inquiry in the room.
Speaker
When the telephone is in an active state (a conversation is in
progress), the Speaker button is used to switch the speaker
on or off. This allows other people present in the room to listen to the conversation. You can then turn the speaker off again and continue the conversation on the handset.
In an idles state (if no call is currently being made), pressing the Speaker
button has the same effect as picking up the handset; you can immediately dial a number and place your call using the handsfree telephone.
The LED of the Speaker button will glow as long as the handsfree telephone is activated. If the handset is on hook, end the call by pressing the
Speaker button.
Headset
The Headset button allows you to switch between using the
headset or the earpiece.
For further information please refer to chapter 11.7, Using a
headset, page 101.
Option keys
The four option keys are right beside the display. Each option
key corresponds to one display line. You can invoke the currently displayed option or function.
You can use the +/- buttons to adjust the volume of the
speaker and the handset, depending on which one is
currently active.
The volume setting will stay at this level for the next call.
You can also use these buttons in the configuration menu to change the
ringing volume (see chapter 12.2.1, Ring tones, page 106).
Call Forwarding Unconditional
With the „Unconditional Forwarding“ button you can
directly deactivate the unconditional call forwarding, preset
in the main menu.
For further information please refer to chapter 10.15.1, Define Call Forwar-
ding Unconditional, page 84.
Control elements of SwyxPhone L64 Buttons
Line 1
Line 2
Speed Dial 1
Speed Dial 2
Speed Dial 3
Speed Dial 4
Speed Dial 5
Speed Dial 6
Speed Dial 7
Speed Dial 8
Speed Dial 9
Conference
Voicemail
Phonebook
Call Forwarding
Redial
configurable
Function keys
Line keys
Function keys
Speed dials
72
Ringing off
The „Ringing off“ button mutes the acoustic call signaling
(ringing) or sets a short signal tone instead. Hold down the
key till the required option (ringing off, signal tone) is activated and the corresponding symbol appears in the display. To switch the call signal back on, hold down the key once again.
Esc key
Press the Esc key to leave “Conversations” and “Server/
Settings” menus, dialling or active call screen for the main
screen.
Furthermore pressing the Esc key wakes up the phone from screen saver
mode.
If you dial with the receiver on hook, pressing the Esc key is the only
means to cancel the dialling and return to the main screen.
9.1.2 Configurable Function Keys
SwyxPhone L64 has sixteen freely configurable function keys with LEDs.
These keys can be assigned to particular functions, e.g. "Call Swap" or
"Redial", or used as Line buttons or Speed Dials.
By default the two upper function keys are configured as Line keys. The
next nine are speed dial buttons. The following function keys are “Conference”, “Voicemail”, “Phonebook”, “Call Transfer” und “Redial”.
For further information please refer to chapter 12.4, Configure function
keys, page 113.
LED status of the function keys
State Line key Speed dial Standard function
LED glows
green
LED blinks
green
LED blinks
orange
LED glows
red
LED blinks
red
The line is active Subscriber is
logged on and
available
Incoming call - -
Connection is on
Subscriber is away -
hold
Line disabled for
wrap up time
Subscriber is
speaking
- Signalled call -
This function is
activated
-
Control elements of SwyxPhone L64 Display and menu navigation
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Mon, 06 Jun 2017
Service/Settings
New incoming calls
Conversations
Main Menu
Jones, John
Option key
Time
Date
Name of the
user
Feature dialog
Secnd. call = on
Main menu
No Disturb = off
Configuration
Log off
Menu options
Selected option
Menu title
73
9.2 Display and menu navigation
SwyxPhone L64 comes with a monochrome (black and white) LC display.
It supports you intuitively in operating the telephone. In the idle state,
when no calls are being made and no menus are open, the main screen
with the following information appears in the display:
When you open the main menu, the title of each menu list is displayed,
with the first four available menu items in each case:
Icons on display
Symbol Explanation
Acoustic call signalling deactivated
Acoustic call signalling with a
short signal tone
Call encrypted
Call not encrypted
Whether encryption symbols are displayed, depends on the encryption settings in your user profile. For further information please refer to the SwyxIt! documentation.
The black bar marks the selected menu option. You can choose other
menu items with the arrow buttons. The menu item highlighted with the
cursor can be opened/activated with the "OK" button. You can also call
the required menu item directly, by pressing the corresponding option
key, see ,Option keys,page71.
Press the arrow button “Back” to go up a level in the menu struc-
ture.
Telephoning with SwyxPhone L64 How do I call a subscriber?
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Service/Settings
Main Menu
Conversations
Jones, John
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2
Service/Settings
New incoming (XX)
Conversations
Main Menu
Jones, John
123
Clark, Alexander
Rossi, Mario
Dupont, Marie
10:16
08:13
07:52
10 Telephoning with SwyxPhone L64
This chapter describes the following basic telephone functions:
How do I call a subscriber?, page 74
see How do I pick up a call?, page 76
How do I pick up a call?, page 78
How do I end a call?, page 78
How do I start an Inquiry Call?, page 79
How do I switch between lines (Call Swap)?, page 80
How do I connect two subscribers to one another?, page 81
How do I transfer a call without Inquiry?, page 82
How do I forward a call?, page 82
How do I use the Phonebook?, page 87
The Secondary Call, page 83
Speaker and Handsfree Telephone, page 88
10.1 How do I call a subscriber?
74
If you miss incoming calls, the LED over the display glows in red. The number of missed calls appears next to the “Conversations” menu item.
This is how you call a subscriber
1. Pick up the handset or press the Speaker button.
You will hear the idle tone. The following will appear:
SwyxPhone L64 is in an inactive state. You will see your user name and
the current time and date on the main display:
If there were calls which you did not not pick up, or you received callback requests or voicemails, this will also be shown on the display:
2. Use the numeric keypad to dial the number you want.
You can correct your entry using the arrow button “Back” .
3. Press the "OK" button.
or
Wait for six seconds.
The participant is called.
Telephoning with SwyxPhone L64 Other Options for Dialling a Number
Disconnect
Callback request
Ringing
Dupont, Marie
<Number>
Line 1
Disconnect
Callback request
Busy
Dupont, Marie
<Number>
Line 1
busy
Call Transfer
Callback request
00:58
Dupont, Marie
<Number>
Line 1
Swap line
Disconnect
With the handset on hook and the speaker deactivated:
1. Use the numeric keypad to dial the number you want.
2. Simply lift the handset.
The participant is called.
or
3. Press the "OK" button.
or
Wait for six seconds.
The participant is called.
75
The default delay time (6 seconds) for the automatic block dialling can be
adjusted in “Service/Settings | User | Configuration | Outgoing calls |
Autodial delay (s)”.
If the connection to the destination subscriber has not yet been
made “ringing” will appear in the display. The number or, if
available, the name of the destination subscriber and the line
number will appear in the next line:
If all of the destination subscriber’s lines are busy, the word “busy”
will appear:
If the connection is made, the call duration will appear in the first
line of the display. The line number and the number or name of the
destination subscriber will appear in the next displaylines:
10.2 Other Options for Dialling a Number
This is how you call a subscriber from the “Conversations” list
In the list “Conversations” the active, dialled, received and missed calls
are shown.
1. Select “Conversations" with the arrow buttons, and press the "OK"
button.
The “Conversations” list appears:
Telephoning with SwyxPhone L64 Available Options During a Call
5
Clark, Alexander
Rossi, Mario
Dupont, Marie
10:16
Yesterday
Tuesday
Conversations
2. Choose the appropriate entry and press the "OK" button.
or
1. Press the option key in the line of the corresponding status.
The subscriber is then immediately called.
“Redial” function key
You can configure the “Redial” function key on your SwyxPhone or on
the connected Key Module. For further information please refer to chapter 12.4, Configure function keys, page 113.
The “Redial” button can be used in two ways.
1. Abbreviated Dialing:
Lift the handset and press the “Redial” function key .
The number of the last call will be dialed immediately.
2. The Redial List:
Leave the handset on the hook and press the “Redial” function
key.
A list of the calls you have most recently made will appear.
Select the entry you want with the arrow buttons and confirm
your selection by pressing OK twice, or by picking up the handset.
The subscriber is then immediately called.
10.3 Available Options During a Call
During a phone call you can select the following menu items with the
arrow buttons, and activate the option of your choice with the "OK" button:
76
Callback request
This function is only available to you during a call to an internal subscriber (see Chapter 11.5, Callback request, page 95).
Call Transfer
You can transfer a caller directly here. If you have two connections
(one active connection and one on hold), these are directly connected to each other. If you only have one call on one line, you must
input a further number or select one from the phonebook (see
Chapter 10.10, How do I connect two subscribers to one
another?, page 81).
Call Swap
If you select this menu item, the active line is put on "Hold", your
conversation partner will hear music on hold and SwyxPhone will
switch to the next available line (see Chapter 10.9, How do I switch
between lines (Call Swap)?, page 80).
Disconnect
Disconnects the active connection.
Note
Here you can enter a number and the corresponding name in the
Personal Phonebook during a telephone call (see Chapter 11.4,
Note, page 94).
Secondary call
You can either allow or disable a second call during a call (see Chapter 10.14, The Secondary Call, page 83).
Conference
If you have one active line and at least one other line on hold, you
can start a conference (see Chapter 11.6, Conference, page 99).
10.4 How do I pick up a call?
If you receive a call, a call is forwarded to you or a call is received for a
group of which you are a member,
the number or the name of the caller will appear on the display,
a ringing sound will be produced,
optical call signaling (LED above the display) will blink.
Telephoning with SwyxPhone L64 How do I pick up a call?
Forward call to
Accept
Incoming call
<Subscriber>
<Number>
Line 1
Reject
Reject
Accept
Incoming call
<Subscriber>
<Number>
L1: <Subscriber>
=> <Group name>
Reject
Accept
Incoming call
<Subscriber>
L1: <Subscriber>
=> <Group name>
Forward call to
Accept
Incoming call
<Subscriber>
<Number>
Line 1:
==> Rossi, Mario
Reject
A call to a group (Group Call) is shown as follows:
77
If the number of the caller is known, i.e. if a name in the Global or Personal Phonebook or on a Speed Dial has been assigned to this number, the
name will appear in the display. If not, only the number will be displayed.
If “Anonymous” appears in the display, the caller’s number was not transmitted, e.g. because the caller has suppressed his number.
If you are a member of a Hunt Group with sequential, rotary or random
distribution, the call will first be displayed in Call Signaling, and only put
through if no other member has picked up the call. In this case you see
the call signaling for the Group Call:
A call which has been forwarded from another subscriber to you is
shown as follows in the display:
This is how you accept a telephone call
1. Simply lift the handset.
The handset is activated. You can now speak with the caller.
or
1. Press the Speaker button .
The speaker and hands-free microphone will be activated, so that
other people present in the room can also follow the conversation.
or
1. Press the Headset button.
The headset is activated. You can now speak with the caller.
Telephoning with SwyxPhone L64 How do I pick up a call?
Feature dialogue
Ignore
<Caller>
=> <destination subscr.>
Pick up call
78
10.5 How do I pick up a call?
In the case of a signalled call, you will only be shown that another user or
a group has received a call. Signaling is set up by the system administrator. You can pick up a signaled call.
When a call is signaled to you,
the option “Pick up call" will appear on the display.
the “Pick Up call” function key will blink, if configured,
the Speed Dial assigned to the called number, will blink,
your display will show who the call was originally for:
If the call is not picked up by the destination subscriber and if you have
activated call signalling in the Settings menu, you will hear an additional
brief acoustic signal after ten seconds.
This is how you pick up a signalled call
1. Use the arrow buttons to select “Pick up call”
2. Press the "OK" button.
The call is picked up. You can now speak with the caller.
This is how you pick up a phone call if you are currently involved in a differ‐
ent phone call
1. Press the blinking Line button.
The active connection is put on hold. The subscriber hears music
on hold, and the incoming call is picked up
If you are already on a call, Call Signalling will not be shown in the display, only by a blinking Speed Dial. In other words, in order to pick up
the call in this case, you need to have configured a Speed Dial. Also, you
cannot see who the caller is.
10.6 How do I end a call?
You have been speaking to a caller and now you would like to end the
call.
This is how you end a telephone call
1. Place the handset on the hook.
or
1. Select "Disconnect" with the arrow buttons, and press the "OK"
button.
or
1. Activate the handsfree mode, i.e. if the speaker is activated and
handset is on the hook, the Speaker button.
or
1. Activate the handsfree mode, i.e. if the speaker is activated and
handset is on the hook, the Speaker button.
The call is ended.
When picking up a call via the menu you have to confirm the option “Pick
up Call” before lifting the handset. If you lift the handset first, the call signalling will be ignored and a free line will be activated.
If several subscribers, whose calls are signalled to you, receive a call at the
same time, only one name will be shown in the display.
If you end a call and you have a second call on hold, a single telephone
ring will be produced after five seconds have passed. Pick up the handset
once again in order to directly connect to the caller on hold.
If you have the option „Transfer on Hookon“ activated, then when you go
on hook, a second call that you have initiated will be connected to the first
call, which is on hold.(see also Chapter 10.11, Transfer when Placing
Handset on Hook, page 81).
Telephoning with SwyxPhone L64 How do I telephone with a headset?
79
This is how you end one of several calls
You can only end the active connection.
1. Select "Disconnect" with the arrow buttons, and press the "OK"
button.
The call is ended.
Then you can select one of the remaining inactive lines.
2. Confirm the selection with the "OK" button.
You can now speak with the subscriber.
If you have created the connection yourself, putting the handset on hook
will result in the transfer of this call to the call on hold. If you have several
lines on hold, the active line will also switch to the state “On hold”.
10.7 How do I telephone with a headset?
SwyxPhone L64 has a headset connection and a preconfigured function
key "Headset", so that you can use a headset to telephone. To use the
headset, connect it to the telephone (see Chapter 11.7, Using a
headset, page 101).
This is how you pick up a call with the headset
A headset is connected. You are being called.
1. When you receive a call, press the preconfigured “Headset”
1. Take the handset off the hook.
The handset is active.
2. If you would like to switch to the headset, press the “Headset”
function key and put the handset back on the hook.
You can then continue your call on the headset.
For further information please refer to chapter 11.7, Using a
headset, page 101.
10.8 How do I start an Inquiry Call?
You are having a phone conversation and you would like to call another
subscriber (Inquiry Call). Then you would like to alternately speak to
both subscribers (Call Swap).
Example:
1. You are speaking to a customer (subscriberA) and you would like to
ask someone in the warehouse (subscriberB), whether a certain article is on stock.
2. You begin a second call at the same time with SubscriberB. Then you
can alternately speak with Subscriber A and Subscriber B (Call Swap).
3. While you are speaking with one subscriber, the other subscriber will
hear music on hold
4. When you end the call with one of the subscribers (using the menu
item "Disconnect"), the corresponding line becomes free again. You
can then switch to the line on hold.
function key in order to pick up the call.
You can telephone using the headset.
This is how you end a call with the headset
1. Press the “Headset” function key again to end the call.
The connection is terminated.
This is how you switch between the Handset and the Headset
You have begun a call using the headset and you would like to use the
handset for the rest of the call.
If you were the initiator of the call on the active line and you place the
handset on hook, the two subscribers will be connected to each other.
This is how you call an additional subscriber
1. Choose during an active call the option “Swap line” and press the
“OK” button.
The first call is put on hold. Your first call partner will hear music
on hold.
You will hear the idle tone. The following will appear:
Telephoning with SwyxPhone L64 How do I switch between lines (Call Swap)?
123
Clark, Alexander
Rossi, Mario
Dupont, Marie
10:16
08:13
07:52
Conference
Pending calls
00:58
Dupont, Marie
<Number>
Line 1
Call Transfer
Callback request
Clark, Alexander
Rossi, Mario
Dupont, Marie
00:19
01:45
02:15
Conversations
2. Enter the phone number (or choose with the arrow keys the
required subscriber) and press the “OK” button.
The second connection is set up.
10.9 How do I switch between lines (Call Swap)?
You are having conversations with several subscribers at the same time.
The active connection is the connection to the person you are currently
talking to. All other subscribers, who are listening to music on hold while
they wait, are on connections on hold. The switch between between the
active line and the line on hold is also called “Call Swap”.
Example:
80
This is how to swap between lines via “Conversations”
1. Press the “Pending calls" option key.
The following will appear:
Several calls are received at the operator desk and you would like to forward these calls to various colleagues, who, however, cannot be reached
immediately. You can put the caller on hold. You can switch to these lines
on hold at any time in order to inform the callers of the progress of your
efforts to connect them to the correct colleagues.
You can have as many calls simultaneously as you have lines. This means,
however, that you have several calls on hold and one active line at the
most.
2. Select the connection on hold with the arrow keys, and press the
“OK” button.
The active line is put on hold, and the other line becomes active.
Telephoning with SwyxPhone L64 How do I connect two subscribers to one another?
Callback request
Conference
00:58
Dupont, Marie
<Number>
Line 1
Call Transfer
Swap line
L2: Rossi, Mario
Pending calls
00:58
Dupont, Marie
<Number>
Transfer to
new number
number in phonebook
81
This is how to swap between lines with the “Call swap” function
1. Use the arrow buttons to select “Swap line”.
2. Press the "OK" button.
The active line is put on hold, and the other line becomes active.
By repeatedly pressing the “Call Swap” button you will switch between
the active lines.
If you use the “Call Swap” function often, you can also assign this function
to one of the configurable buttons.For further information please refer to
chapter 12.4, Configure function keys, page 113.
You are talking to SubscriberA on Line1. Line1 has a connection on hold
with SubscriberB. You connect SubscriberA with SubscriberB. Line2 has
a connection on hold with SubscriberB. You connect SubscriberA with
SubscriberB.
This is how you connect two subscribers
1. Select "Call Transfer" with the arrow buttons, and press the "OK"
button.
The line on hold appears on the display.
2. Choose the line on hold and press the "OK" button.
The subscribers are connected to one another. Your lines will
become free (inactive).
This is how you call swap using the configured "Call Swap” function key
1. Press the “Call Swap” function key.
You have now activated the next line.
By repeatedly pressing the “Call Swap” button you will switch between
the active lines.
10.10 How do I connect two subscribers to one another?
You are connected with two subscribers simultaneously. While you are
talking to one of the subscribers, the other is on hold. This subscriber
will hear music on hold. You can now connect these two subscribers to
each other.
Example:
When you directly connect subscribers, you may still charged, even
though you are no longer involved in their telephone call. These will only
occur on your side if you set up one or both of the connections. If, for
example, SubscriberA called you and you called SubscriberB to inquire
about something, you will only be charged for the connection to SubscriberB. No costs will be charged if you are called by both SubscriberA
and SubscriberB. However, if you have called both subscribers, you will be
charged for both connections.
10.11 Transfer when Placing Handset on Hook
You can define whether the subscribers on the active line and the line on
hold should be connected when you go on hook. The item "Transfer on
Hookon" is available in the "Configuration" menu for this.
Telephoning with SwyxPhone L64 How do I transfer a call without Inquiry?
Feature dialogue
Incognito = off
Configuration
Back
Transf. on Hookon =on
Speed dials
82
5. Use the arrow buttons to select the subscriber (here Subscriber A)
whom you want to connect to the other subscriber.
6. Press the "OK" button.
Your caller (Subscriber A) will hear ringing, and “Call Transfer”
appears on your display. The line on which you initiated the second
call will become free and the first line will change its status from
“Hold” to “Transferring”. Your previous caller (Subscriber A) hears
the phone ring.
7. The person called (Subscriber B) sees the transferred call on his
display:
If this option is activated, you can connect the two callers to one
another by placing the handset on hook. However, this only works if
you set up the active call yourself. If you did not initiate the active call
(i.e. you received the call), the connection will be terminated by hook
on. The second call will remain on hold.
Example:
Subscriber A is called by C. Then subscriber A begins a second call on
another line to subscriber B (e.g. Inquiry Call). If A goes on hook, subscribers B and C are then connected to one another.
If the option "Transfer on Hookon" is deactivated, the active call will
be ended and the other one will be kept on hold.
10.12 How do I transfer a call without Inquiry?
Your SwyxPhone can be used to accept incoming calls and then to transfer these calls to another subscriber, without waiting for the new subscriber to answer. You can connect two subscribers even though there is
not yet an active connection to one of the subscribers.
This is how you transfer a call without inquiry
You are having a telephone conversation with subscriber A.
1. Use the arrow buttons to select the option “Call Swap"
2. Now select the number of the subscriber to whom you would like to
transfer the call (Subscriber B).
3. Use the arrow buttons to select “Call transfer”.
4. Press the "OK" button.
<Subscriber A>
==> <Forwarder>
The call can be picked up by Subscriber B.
8. To pick up the call again, activate the corresponding Line button.
In case the caller to whom the call should be transferred is not available,
please remember that the call may be forwarded with some delay (after
more than 20 seconds). If the call is forwarded to Voicemail, the call transfer will automatically be interrupted, the caller is once again put on
“Hold” and will hear music on hold.
10.13 How do I forward a call?
If you are receiving a call you can transfer this call while it is still ringing
to another subscriber or to your Voicemail.
This is how you transfer a call without accepting
You receive a call, it rings.
1. Select “Forward call to" with the arrow buttons, and press the "OK"
button.
Telephoning with SwyxPhone L64 The Secondary Call
Forward call to
Accept
Incoming call
Dupont, Marie
<Number>
Line 1
Reject
<number>
Voicemail
Incoming call
Dupont, Marie
<Number>
Forward call to
number in phonebk
phone number
Feature dialogue
Configuration
Main menu
Back
Secnd. call = on
Log off
2. Select the forwarding destination with the arrow buttons:
• Your Voicemail(This option is only available if the Voicemail
functions are configured),
• the number that you have defined as the destination for Call
Forwarding Unconditional,
• a number in the phonebook,
•any number.
83
This is how you switch the Secondary Call function on / off
1. Select “Main menu" with the arrow buttons, and press the "OK"
button.
2. Scroll with the arrow button “Down” to the end of the list.
You will see in the display the currently valid secondary call set-
ting, “on” or “off”:
3. Select “Secnd. call” and press the "OK" button to activate or
deactivate Secondary Call.
3. Press the "OK" button.
The call is then immediately transferred.
10.14 The Secondary Call
You can use the “Secondary Call” function to define whether you are
available for an additional subscriber. You can set this option in the main
menu or during a call.
10.15 How do I forward a call?
You can forward incoming calls
to another telephone number (internal or external) or
to your Standard Voicemail.
There are several different methods for forwarding incoming calls:
Call Forwarding Unconditional: The call is then immediately for-
warded (“Do not disturb”).
Call Forwarding Busy: You line is busy, which means that you are cur-
rently telephoning and you have not allowed a secondary call or you
are telephoning on all configured lines.
Call Forwarding No Reply: The telephone rings several times at your
desk but you do not pick up the call.
The type of redirection to be applied to all of your incoming calls is
defined in the “Forwarding” shortcut menu:
Telephoning with SwyxPhone L64 How do I forward a call?
Feature dialogue
Busy = <Status>
Call Forwarding
Back
Uncondit. = <Status>
No Reply = <Status>
Feature dialogue
Charging info
Main menu
Secnd. call = on
Call Forwarding
No disturb = off
Feature dialogue
Busy = <Status>
Call Forwarding
Back
Uncondit. = <Status>
No Reply = <Status>
Feature dialogue
to Voicemail
Call Forwarding Uncondit.
= <Status>
to number in phonebook
Activating/Deactivating
to phone number
84
10.15.1 Define Call Forwarding Unconditional
You can enable Call Forwarding Unconditional if you do not wish to
receive any calls from this time on. All incoming calls are forwarded
immediately to the specified destination.
There are different options for the forwarding of the call:
no call forwarding,
Voicemail,
<phone number>,
<Entry in Phonebook>
This is how you define "Call Forwarding Unconditional"
1. Select “Main menu" with the arrow buttons, and press the "OK"
button.
3. Choose "Unconditional" and press the "OK" button.
The following will appear:
4. Select “Activate” and press the “OK” button.
Incoming calls will be forwarded immediatly to the specified des-
tination. In this case, calls will be forwarded the same way as in
the last activation of (Call) Forwarding Unconditional or according to the default setting.
To forward the call to a different destination, use the arrow keys to
select the required menu item (e.g. “Voicemail” or “Phone
number”) and set the call destination or enter a phone number.
5. Press the "OK" button.
6. Press the arrow button “Back” multiple times to leave the
2. Select "Call forwarding" and press the "OK" button:
The following will appear:
settings menu.
The symbol for activated unconditional call forwarding appears
in the display:
Telephoning with SwyxPhone L64 How do I forward a call?
䢳䢳䢼䢴䢺
Mon, 06 Jun 2017
2
Service/Settings
Forward call to <nr.>
Conversations
Jones, John
Main menu
Feature dialogue
Charging info
Main menu
Secnd. call = on
Call Forwarding
No disturb = off
Feature dialogue
Busy = <Status>
Call Forwarding
Back
Uncondit. = <Status>
No Reply = <Status>
Feature dialogue
to phone number
Forwarding Busy
<Status>
Back
to Voicemail
to number in phonebook
85
Your Voicemail can be configured using SwyxIt!. For further information,
please refer to the SwyxIt! documentation. If Remote Inquiry has been
configured for you, you can also change your Voicemail announcement
and the destination of your (Call) Forwarding Unconditional from the
menu of Remote Inquiry (see Chapter 11.2, Remote Inquiry, page 90).
This is how you deactivate unconditional call forwarding
Call Forwarding Unconditional is activated, the display shows the
icon.
1. Press the “Unconditional Call Forwarding” key.
2. Press the "OK" button.
Call Forwarding Unconditional is deactivated.
10.15.2 Define Call Forwarding Busy
This is where you specify how incoming calls are redirected if all your
lines are busy. If a secondary call is disabled, further incoming calls during a telephone conversation will be handled as for busy lines.
This is how you define “Call Forwarding Busy”
1. Select “Main Menu" with the arrow buttons, and press the "OK"
button.
2. Select “Call forwarding" and press the "OK" button.
3. Choose "If busy" and press the "OK" button.
The following will appear:
4. Choose the appropriate menu item and press the "OK" button.
5. Specify the destination, or enter a number, and press the "OK"
button.
Telephoning with SwyxPhone L64 How do I forward a call?
Feature dialogue
to phone number
Call Forwarding No Reply
<Status>
Back
to Voicemail
to number in phonebook
Feature dialogue
- 1
Forward after
= 005 seconds
Back
+ 1
Accept
Incoming calls will be forwarded to the specified destination, if you
are currently telephoning and the option “Secondary Call” is
deactivated or all lines are busy.
Your Voicemail can be configured using SwyxIt!. For further information,
please refer to the SwyxIt! documentation. If Remote Inquiry has been
configured for you, you can also change your Voicemail announcement
and the destination of your (Call) Forwarding Unconditional from the
menu of Remote Inquiry (see Chapter 11.2, Remote Inquiry, page 90).
10.15.3 Define Call Forwarding No Reply
If Forwarding No Reply is activated, incoming calls are signaled.If the call
is not picked up within the defined time limit, it will then be forwarded
to another number or to your Voicemail.
86
Here you can use the arrow buttons to set the time delay (between 5
and 180 seconds) after which the incoming call should be
forwarded.
This is how you define Call Forwarding No Reply
1. Select “Main Menu" with the arrow buttons, and press the "OK"
button.
The main menu will open.
2. Use the arrow buttons to select “Call forwarding" and press the
"OK" button.
3. Choose "No Reply" and press the "OK" button.
The following will appear:
4. Choose the forwarding destination you want, and press the "OK"
button.
5. Specify the destination, or enter a number, and press the "OK"
button.
Then the time delay will appear on the display:
By default the step range is set to 1 second. By pressing the corresponding
numeric key you can adjust the step range. To set the value to +/-10, press
the “0” key.
6. Use the arrow buttons to select the positive or negative number to
which you would like to set the delay period.
7. Press the "OK" button repeatedly, till the expected number is
displayed.
8. Select the menu item “Accept”.
9. Press the "OK" button.
Forwarding No Reply is activated.
For further information on the various configuration options see
Chapter 12.1.1, Call Forwarding, page 104.
Your Voicemail can be configured using SwyxIt!.For further information,
please refer to the SwyxIt! documentation. If Remote Inquiry has been
configured for you, you can also change your Voicemail announcement
and the destination of your (Call) Forwarding Unconditional from the
menu of Remote Inquiry (see Chapter 11.2, Remote Inquiry, page 90).
10.15.4 Signaling a Forwarding
If a call is forwarded to you, the following message will appear on the display:
Telephoning with SwyxPhone L64 How do I use the Phonebook?
Forward call to
Accept
Incoming call
Dupont, Marie
<Number>
Line 1:
==> Dupont, Marie
Reject
Feature dialogue
Personal
Phonebook
Global
Back
Feature dialogue
<Name of the subscriber>
Global Phonebook
Back
<Name of the subscriber>
<Name of the subscriber>
87
The number or the name of the caller will appear in the first line. The
second line shows the number or the name of the destination subscriber.
To take the forwarded call, simply lift the handset or select the menu
item "Pick Up" with the arrow buttons, and press the "OK" button.
10.16 How do I use the Phonebook?
Frequently used numbers are stored in the Phonebook. You can then
dial these numbers directly from the Phonebook. You have
the Global Phonebook and
the Personal Phonebook.
The Global Phonebook is available to all users. The system administrator
or user with the appropriate authorization can add further phone numbers to this Global Phonebook. The Global Phonebook also contains dial
numbers of individual groups.
You can store, edit or delete your personal numbers in the Personal
Phonebook.
For further information please refer to chapter 12.3.2,
Phonebooks, page 108.
This is how you call a subscriber from the Phonebook
1.
Use the arrow buttons to select"Main Menu" and press the "OK"
button.
2. Choose "Phonebooks" and press the "OK" button.
The following will appear:
3. Select the relevant Phonebook (Global or Personal) and press the
“OK” button.
4. Select the subscriber you want to call, and press OK.
You will see additional information about the subscriber (phone
number, name).
5. Press the "OK" button.
The connection will be made immediately.
For more information on editing entries in your Personal Phonebook,
please see Chapter 12.3.2, Phonebooks, page 108.
To make it easier to search for an entry in an extensive Phonebook, you
can enter the first letter of the subscriber’s name. Use the numeric keypad
for example, to enter an “F”, press the “3” button three times, for an “S”,
press the “7” button four times. When a letter is entered, a short beep will
be produced after one second and you can then enter the next letter. If no
further entry is made in the following three seconds, you must once again
begin with the first letter for the next search.
Telephoning with SwyxPhone L64 Speaker and Handsfree Telephone
88
10.17 Speaker and Handsfree Telephone
To enable all those present in the room to follow a telephone conversation, you can use the speaker. To allow those present to participate in the
conversation too, you also have a complete Handsfree Telephone
(speaker and microphone).
10.17.1 Activating/Deactivating the Speaker during a call
You are telephoning and using the handset.
This is how you activate/deactivate the speaker during a call
1. Press the Speaker button .
The Speaker button glows. The speaker is active. The call will
continue via the microphone in the handset.
2. Press the Speaker button again to continue the conversation on the
handset and deactivate the speaker.
If you hang up while the speaker is active, the call is ended and
the Speaker button goes dim.
10.17.2 Activating/Deactivating the Microphone During a Call
You are telephoning and using the handset.
You want to interrupt the call briefly. You don't want your call partner to
hear you during the pause.
This is how you activate the handsfree facility during a call
1. Press the Speaker button and keep it pressed while you put
the handset on the hook.
2. Release the speaker button.
The Speaker button glows. The handsfree facility is activated.
10.17.4 Deactivating the Handsfree Facility during a call
You are telephoning and using the handsfree facility.
This is how you deactivate the handsfree facility during a call
1. Simply lift the handset.
The call will be held exclusively via the handset. The Speaker but-
ton will go out.
If you press the Speaker button instead of lifting the handset during an
active call, the call will be disconnected.
10.17.5 Activate handsfree facility for outgoing call
The handset is on the hook. The line is idle.
This is how you activate the handsfree facility for an outgoing call
This is how you activate/deactivate the microphone during a call
1. Press the "Microphone" button .
The red LED on the “Microphone" button lights up. Your call
partner can no longer hear you.
2. If you press the “Microphone" button once more, the microphone
will be reactivated.
10.17.3 Activating the Handsfree Facility during a call
You are telephoning and using the handset.The speaker can be either on
or off.
1. Press the Speaker button .
The handsfree telephone will be activated. You will hear the idle
tone.
2. Choose the number you want, and press the "OK" button.
The call is initiated. As soon as your call is picked up, you can
carry on the conversation hansdfree.
3. To carry on the call with the handset, lift the handset.
10.17.6 Activating the Handsfree Facility for an incoming call
It is also possible to pick up a call with the Speaker button. If you have
picked up the call in this manner, the handsfree function is activated.
You then have the call using the handsfree facility.
Telephoning with SwyxPhone L64 Configuring the ringing tone
Feature dialogue
No Disturb = <Status>
Main menu
Configuration
Charging info
Second. call = <Status>
Feature dialogue
Back
Last Call
Charges: EUR XX,XX
10.17.7 Regulating the volume
You can use the “+” and “-” button to adjust the volume
of the speaker and the handset, depending on which one
is currently active. The setting will stay at this level for the
next call.
If you press the volume control while the speaker is off during a call, the
volume of the handset speaker will change.
If you press the volume control while the telephone is inactive, the volume
of the ringing tone is adjusted.
10.18 Configuring the ringing tone
The "+" or "-" buttons can be used to regulate the volume of the ringing
tone. If you press the buttons while your SwyxPhone is ringing, the volume is adjusted.
For further information please refer to chapter 12.2.1, Ring
tones, page 106.
10.19 Charging info
From the main menu, select "Charging info".
89
The calculation of the charges depends on the data provided by your telephone service provider. Ask your system administrator or your telephone
service provider.
10.20 Sequence of the Display Entries while idle
The entries in the SwyxPhone display are shown a specific sequence one
after another:
1. Missed Callbacks (xx)
2. Missed Callbacks (xx)
3. New incoming calls (xx)
4. Voicemail available
5. Callback Requests (xx)
6. Call Forwarding
Only when there are no more entries in a higher prioritized list the next
entry will be shown.
This is how you receive the exact amount of the charges incurred for
your last call. This information is retained until the next connection is set
up.
SwyxPhone L64 advanced Telephony Functions Voicemail inquiry
䢳䢳䢼䢴䢺
Mon, 06 Jun 2017
Service/Settings
Voicemail available
Conversations
Jones, John
Main Menu
11 SwyxPhone L64 advanced Telephony
Functions
This chapter contains information about the use of special functions
which go beyond conventional telephoning, such as conference calls or
the allocation of project codes, for example.
11.1 Voicemail inquiry
90
A Voicemail is a spoken message in the form of a WAV file.
If the caller couldn't reach you, he can leave a Voicemail. You can listen
to the Voicemail, when you are back at your desk or from another phone
using the remote inquiry.
When a new Voicemail has been left for you, this will be signaled by
the message "Voicemail available" appearing on the SwyxPhone dis-
play
a briefly interrupted (stuttered) dial tone
the illumination of the Voicemail function key, if configured
If you have e-mail access, your voice mails will be sent to your e-mail
address if this has been entered for your SwyxPhone during installation.
You can check your voicemails with the SwyxPhone or directly from your
e-mail program.
Voicemail Options in your E-mail Program
The voicemail delivery by e-mail offers you several options:
Message as an e-mail attachment (audio file) You can listen to this
comfortably on your PC, and then save or forward the file.
Direct starting of a callback from the e-mail (only in SwyxIt! or with
CTI)
Direct sending of an e-mail to the caller
Link for listening to Voicemail directly by Remote Inquiry (only in
SwyxIt! or with CTI).
This is how you check your voicemails with SwyxPhone
You have new Voicemails:
1. Select the menu item “Voicemail available" with the arrow buttons,
and press the "OK" button.
or
1. Press, if configured, the “Voicemail” function key.
The connection to the SwyxServer for checking the voicemail will
be initiated immediately.
If no Voicemail has been configured for you by the administrator, the
menu item “Voicemail available” will not be displayed.
11.2 Remote Inquiry
You can also check your Voicemail by Remote Inquiry from any phone
connection. To do this, your Standard Voicemail must be configured
appropriately.
Remote Inquiry enables you to listen to your voice mails from any telephone. When you are called at your SwyxWare number, you identify
yourself to SwyxWare with your PIN and only then you can listen to,
repeat, or delete the new voice mails and afterwards all existing voice
mails. In addition, you can change the destination of the Call Forwarding
Unconditional or record a new announcement.
You will receive a PIN (Personal Identification Number) from your
administrator. If, in addition to your SwyxPhone, you also have the
option of configuring the standard remote inquiry in SwyxIt!, you can
also change the PIN there.
SwyxPhone L64 advanced Telephony Functions Remote Inquiry
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The number of Voicemails available for remote inquiry is limited to the
most recent one hundred Voice mails.
This is how you listen to your voice mails remotely
91
The following options are available to you during the output of a Voicemail:
Button Effect
Connects to the caller (if possible)
Back to the beginning of the Voicemail
In order for a received call to be picked up by your Standard Voicemail
and in order for you to have the option of Remote Inquiry, you must configure your call forwarding accordingly. This means that an incoming call
must reach your Standard Voicemail and may not be redirected. For further information please refer to the SwyxIt! documentation.
1. Dial your number.
The call is picked up and you hear the welcome announcement
of your Voicemail.
2. Press the * key during the welcome announcement.
You will hear the welcome announcement of the Remote Inquiry
and will be asked to enter your PIN.
You will not be prompted to enter your PIN if you are calling from your
own SwyxWare extension number.
3. Enter your PIN and complete the entry with the # key.
4. If new Voice mails have been received, you will first be given the
total number of Voice mails.
Then all of the new Voice mails will be played, beginning with the
one most recently recorded. The sender information of each
Voicemail is given first.
• Date received
•Time
• Caller’s number (if available)
• Name of the caller, if this can be determined for internal calls by
the system (For further information please refer to the SwyxIt!
documentation.)
and finally
• the recorded Voicemail.
You can use the * key to skip the current message (sender
information or recorded Voicemail).
Forward to the end of the Voicemail
10 seconds backward
Stop/Start Output (Pause)
10 seconds forward
Switch to the previous Voicemail
Switch to the next Voicemail
Main Menu
Switch to the next information
(Date, Time, CallerID, Voicemail content)
Help
If you have no new Voice mails, you will find yourself in the main
menu. Here you can listen to all available Voice mails and configure
your Call Forwarding Unconditional (see This is how you change the
settings for Forwarding Unconditional by Remote Inquiry, page 93).
5. After each Voicemail has been played, you have the choice of the
following options:
Button Effect
Connects to the caller (if possible)
SwyxPhone L64 advanced Telephony Functions Remote Inquiry
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Button Effect
Repeat the current Voicemail
Delete the current Voicemail. Confirm with
Answer per Voicemail (only possible for internal use)
Forward to an internal number
Switch to the previous Voicemail
Switch to the next Voicemail
Main Menu
Help
After the new Voice mails have been played, you will be shown the
main menu. The following options are available:
Button Effect
Delete all Voicemails. Confirm with
Help
6. End Remote Inquiry by going on hook.
If you have finished listening to a Voicemail, the corresponding e-mail in
your e-mail folder will be marked as read. If a Voicemail was partially or
completely skipped, the “unread” mark will remain in the e-mail folder.
The name announcement, which other internal subscribers hear when
listening to a Voicemail you have left, can be recorded using SwyxIt!. Ask
your system administrator should you have questions about this.
If you change your Windows password, you must also adjust this in the
configuration of the remote inquiry with SwyxIt!, or contact your administrator.
Note that Remote Inquiry only covers voicemail that is present as e-mail in
the Outlook folder which you specified in the Remote Inquiry configuration. You can adjust the configuration of the remote inquiry with the help
of SwyxIt!, or it will be done by the administrator.
Button Effect
End Remote Inquiry (=Hook on)
Inquiry of all Voice mails (most recent first)
The menus for Remote Inquiry are also available as a print template on the
SwyxWare DVD. For more information, please contact your administrator.
If you end Remote Inquiry in the main menu with ‘0’, other actions of the
Call Routing Manager can still be applied. For further information please
Inquiry of all E-mails
Configuration of the Forwarding Unconditional
Record note
11.2.1 Change Forwarding Unconditional
refer to the documentation 'Call Routing Manager'.
You can also use the Remote Inquiry menu to change the settings for
Forwarding Unconditional. You can choose between
a Forwarding Unconditional to a number,
Change Voicemail Announcement
a Forwarding Unconditional to standard Voicemail or
deactivation of Forwarding Unconditional.
SwyxPhone L64 advanced Telephony Functions Remote Inquiry
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This is how you change the settings for Forwarding Unconditional by Remote
Inquiry
In order to take advantage of this, Remote Inquiry must be configured
for you.
1. Dial your number.
The call is picked up and you hear the welcome announcement of
your Voicemail.
2. Press the * key during the welcome announcement.
You will hear the welcome announcement of the Remote Inquiry
and will be asked to enter your PIN.
3. Enter your PIN and complete the entry with the # key.
You will not be prompted to enter your PIN if you are calling from your
own SwyxWare extension number.
4. If you have received new Voice mails, you will be given the
opportunity to listen to them.
5. To open the main menu, press '9'.
The following options are available in the main menu:
Button Effect
Inquiry of all Voice mails (most recent first)
Button Effect
End Remote Inquiry (=Hook on)
6. To change Forwarding Unconditional press the ‘4’.
The current status of Forwarding Unconditional will be given. You
will then have the following options for changing your Forwarding
Unconditional:
Button Effect
Activate redirection to the saved number
The Call Forwarding Unconditional to the
saved destination number will be activated. If
no destination number is saved, you will be
prompted to enter a number.
Activate redirection to Voicemail
The Call Forwarding to your Standard Voicemail will be activated.
Deactivate (Call) Forwarding
Call Forwarding Unconditional is switched
off. Please note that in this case other rules
of theCall Routing Manager can be applied.
Save a new destination for forwarding
Here you can enter a new destination
Inquiry of all E-mails
number and end with . Call Forward-
ing Unconditional to this number is then
Configuration of the Forwarding Unconditional
Record note
activated.
Current status of Call Forwarding
The current status of Call Forwarding Unconditional will be given.
Change Voicemail Announcement
Delete all Voicemails. Confirm with
Change Voicemail Announcement
Main Menu
The remote configuration of Call Forwarding
Help
Unconditional is ended and you return to
the main menu.
SwyxPhone L64 advanced Telephony Functions Project Codes
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<Number>
Enter name
Button Effect
Forwarding to the current Caller ID
(only possible if the CallerID is available)
Help
11.3 Project Codes
SwyxWare can record the data of individual telephone calls in CDRs (Call
Detail Records) and assign different project codes to them. This data can
then be evaluated later. For further information, please refer to the SwyxWare Administrator documentation.
To associate a call to a project, you must enter the assigned project code
before making the call.
This is how you assign a call to a project
1. Enter '*' and then the project code.
2. End the entry of the project code with '#'.
3. Then immediately dial the destination number as usual.
The project code will now be recorded in the Call Detail Record
(CDR) by SwyxWare.
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1. Select the menu item "Note" with the arrow buttons, and press the
"OK" button.
The following appears on the display:
11.4 Note
You can add entries to your Personal Phonebook during a call.
This is how you create a note during a call
You are making a call.
2. Enter the number of the new entry in the Personal Phonebook, and
end your input with the "OK" button.
The following will appear:
SwyxPhone L64 advanced Telephony Functions Callback request
䢳䢳䢼䢴䢺
Mon, 06 Jun 2017
Reject Callback
Back
Pick up Callback
<destination subscr.>
95
3. Enter the name for the new entry in the Personal Phonebook, and
end your input with the "OK" button.
The new entry in the Personal Phonebook is saved.
Enter a letter like editing a SMS: For example press the 7 three times to
enter a R. Enter the space with "0". The '*'-key is used to switch between
upper and lower case letters
If while creating a note you enter the number but not the name, the following entry will appear in your personal Phonebook in the first position:
"No Name:Number". You can then process this entry in your personal
Phonebook.
11.5 Callback request
SwyxWare offers the option of leaving callback requests on other internal subscribers' phones. The subscriber can then call back later. If the
subscriber you are calling is busy, you can start a "Callback on busy". In
this case a new call is suggested as soon as the subscriber is available
again.
The list “My Callback Requests” serves for managing the callback
requests you have made. The callback requests directed to you are given
in the list “Callback Requests”.
If you call another subscriber within your company and the connection
is not completed (e.g. speaking, busy, call not picked up, absent), you can
make a callback request.
There are two different situations:
Callback on busy, i.e. the person called is speaking
Callback (when the line is idle and the call is not picked up or is for-
warded to Voicemail)
person called has ended his call, this will be signaled by a brief tone and
a message on your display. You can start the callback.
This is how you make a callback request if the line is busy
You call an internal subscriber. The other subscriber is currently speaking on the phone.
1. Select the menu item "Callback request" with the arrow buttons,
and press the "OK" button.
Your call will be ended. On your display you will see the message
“Terminated - Callback requested”. An entry will be created in
your “My Callback Requests” list.
If the person called has ended his call, this will be signaled by a brief
tone and a message on your display.
2. You can start the callback directly by lifting the handset (see This is
how you start Callback on busy, page 95).
Several callback requests on busy to the same user, even at different numbers, will be summarized into one entry in the “My Callback Requests“
list.
This is how you start Callback on busy
You have made a Callback on busy request.
The person called ends his call.
A signal tone will be produced. The following appears on the dis-
play:
11.5.1 Callback on busy
You call a subscriber in your company and this person is currently speaking on the phone. You receive the message “Busy” or “Call waiting”,
depending on whether the person called has allowed a secondary call.
(In the Caller List of the person called, an entry appears -as is the case for
every call.) If you now select the “Callback” option, the person called will
not receive any further signal and the call waiting signal will stop. If the
SwyxPhone L64 advanced Telephony Functions Callback request
䢳䢳䢼䢴䢺
Mon, 06 Jun 2017
Reject Callback
Back
Pick up Callback
<destination subscriber>
Feature dialogue
Callback Requests (XX)
Lists
Back
My Callback Requests
Redial (XX)
Feature dialogue
Clear list
My CallbReq <Date>
<Subscriber>
<Time> <Subscriber>
Back
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1. Select the menu item "Pick Up Callback" with the arrow buttons,
and press the "OK" button.
The subscriber is then immediately called.
If you do not confirm the new call within 20 seconds, the "Missed Callbacks" display will appear. The entry in the list “My Callback Requests”
will change to “Was free. Retry?”.
1. Confirm the message “Missed Callbacks” with the "OK" button.
The list of missed callbacks is displayed.
2. Select the entry you want.
• If you would like to call back to the displayed subscriber
immediately, lift the receiver or press the Speaker button.
• If you would like to see the details for this callback attempt, press
the "OK" button.
Details for this callback attempt, such as date and time, will be
displayed.
You can dial this number again or you can delete it.
If a connection is made to the person originally called, the entry in the
"My Callback Requests" list will be deleted automatically.
This is how you reject Callback on busy
You have made a Callback on busy request.
The person called ends his call.
A signal tone will be produced. The following appears on the display:
This is how you delete Callback on busy
You have made a Callback on busy request.
1. Select the menu item “Main menu" with the arrow buttons, and
press the "OK" button.
2. Choose "Lists" and press the "OK" button.
The following will appear:
3. Press the "OK" button.
The “My Callback Requests” list will open:
1. Select the menu item “Reject Callback" with the arrow buttons, and
press the "OK" button.
The entry in the “My Callback Requests” list will be deleted.
4. Select the entry you want to delete, and press the “OK” button.
The details for this callback request will be displayed.
SwyxPhone L64 advanced Telephony Functions Callback request
Feature dialogue
Dial
<Subscriber>
<Date> <Time>
Back
=Callback on busy
Remove
䢳䢳䢼䢴䢺
Mon, 06 Jun 2017
Service/Settings
New Callback Requests
Conversations
Jones, John
Main Menu
5. Choose "Delete" and press the "OK" button.
The entry will be deleted.
11.5.2 Callback if idle
You call another internal subscriber and this call is not picked up. You
receive the message “Ringing” or the Voicemail announcement.
You make a callback request. This request will be entered with “Callback
requested” in your “My Callback Requests” list. If the person called edits
his Caller list or the Callback list, he can
start the callback from his Caller List (SwyxIt!) or his “Callback
Requests” list (SwyxPhone).
If you then pick up the callback, the callback request in your list will
be deleted.
If no connection is made, the callback request will remain
unchanged.
ignore the Callback Request.
If the person called ignores the entry in his list, the extension to the
entry will change to “Callback obsolete”.
delete the callback request in the Caller List.
The complete entry will be deleted in the list of the person called,
and in your “Callback Requests” list, the entry will change to “Call-
This is how you make a callback request when the line is idle
back obsolete”.
You call an internal subscriber. The other subscriber does not pick up
the call or your call is forwarded to Voicemail.
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1. Select "Callback request" with the arrow buttons, and press the
"OK" button.
An entry will be created with “Callback requested” in your “My
Callback Requests” list. The person called will be signaled your
callback request.
Your call will be ended.
This is how you answer a callback request
You have received a callback request and in your display you see the list
“New callback requests (XX)”.
1. Select “New callb req" with the arrow buttons, and press the "OK"
button.
The “Callback requests” list will appear.
2. Select the caller and lift the handset.
The caller will be called back.
If you want to ignore the callback request, select "Ignore" and press
the "OK" button.
After you have opened the “New Callback Requests” list, all entries will be
transferred to the “Callback Requests” list, even those which have not yet
been displayed.
The entry in your “My Callback Requests” list will be deleted in any case if
a connection to the person called is successfully made. At the same time,
the entry in the Caller List of the person called will change to “Callback
obsolete”.
SwyxPhone L64 advanced Telephony Functions Callback request
Feature dialogue
<Time> <Subscriber>
MCallbReq XX/YY
<Date>
<Time> <Subscriber>
Clear list
Back
Feature dialogue
<Time> <Subscriber>
Callback XX/YY <Date>
<Time> <Subscriber>
Clear list
Back
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“My Callback Requests” List
In the "My Callback Requests" list you will find all callbacks that you
have requested.
This is how you open the “My Callback Requests” list
1. Select “Main menu" with the arrow buttons, and press the "OK"
button.
2. Choose "Lists" and press the "OK" button.
3. Choose "My Callback Requests" and press the "OK" button.
The “My Callback Requests” list will open.
4. Choose the appropriate entry and press the "OK" button.
Details for this entry will be displayed:
• Callback on busy
You have made a callback request of a subscriber whose line is
busy. This subscriber is still telephoning.
• Callback requested
You have made a callback request of a subscriber whose line is
idle. No connection was successfully made.
• Callback obsolete
You have made a callback request of a subscriber whose line is
idle. After this, the callback has either been ignored by the other
subscriber, was answered per e-mail or deleted.
You can select an entry in this list, delete individual entries or the
entire list. When deleting, the “Callback requested” entries will be
deleted from the list of the other subscriber.
“Callback Requests” List
In the "Callback Requests" list you will find all callbacks that have been
directed to you.
This is how you open the “Callback Requests” list
1. Select “Main menu" with the arrow buttons, and press the "OK"
button.
The main menu will open.
2. Choose "Lists" and press the "OK" button.
3. Choose "Callback Requests" and press the "OK" button.
The “Callback Requests” list will open.
4. Choose the appropriate entry and press the "OK" button.
You can
• with “Callback” or
•“Ignore”.
If you delete the list, the corresponding entry in the caller’s list will
be marked as “Callback obsolete”.
The “Missed Callbacks” List
In the "Missed Callbacks" list you will find all callbacks on busy, which
were prompted because the person called had finished his conversation,
but were not confirmed by you.
This is how you open the “Missed Callbacks” list
The following appears on the display:
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