Swyx SwyxPhone L400 User Documentation
SwyxPhone L400
User Documentation
SwyxPhone L400 The perfect Desktop Phone for
Computer Telephony Integration using SwyxIt!
Please replace the included documentation from Siemens with this user
documentation.
As of: May 2004
© 2000-2004 Swyx. All rights reserved.
Legal Information
hilst Swyx attempt to convey accurate and current information relative to the creation of
W
SwyxPhone L400 and this documentation, the information provided in this user guide may
contain typographical or technical errors.
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Table of Contents
Preface .........................................................................................................................i
1 Illustration of SwyxPhone L400 with a Description of the Buttons
1.1 Defined Function Keys ........................................................................... 1-1
1.1.1 Numeric Keypad ................................................................................ 1-1
1.1.2 +/- Buttons ....................................................................................... 1-1
1.2 Configurable Function Keys (Default Setting) ........................................ 1-2
1.2.1 Lines .............................................................................................. 1-2
1.2.2 Speed Dials...................................................................................... 1-2
1.2.3 Redirection....................................................................................... 1-2
1.2.4 Voicemail......................................................................................... 1-3
1.2.5 Call transfer...................................................................................... 1-3
1.2.6 Redial ............................................................................................. 1-3
2 Telephoning with SwyxPhone
2.1 How do I call a subscriber? .................................................................... 2-1
2.2 Other Options for Calling a Number ....................................................... 2-1
2.3 How do I answer a call? ......................................................................... 2-1
2.4 How do I pick up a call? ......................................................................... 2-2
2.5 How do I end a call? ............................................................................... 2-2
2.6 How do I start an inquiry call? ................................................................ 2-3
2.7 How do I switch between two subscribers (Call Swap)? ........................ 2-4
2.8 How do I connect two subscribers to one another? ............................... 2-4
2.9 How do I transfer a call without using Inquiry Call?................................ 2-5
2.10 How do I redirect a call? ......................................................................... 2-5
2.11 Speaker .................................................................................................. 2-6
2.11.1 Activating the Speaker During a Call ....................................................... 2-6
2.11.2 Deactivating the Speaker During a Call.................................................... 2-6
2.11.3 Regulating the Volume ........................................................................ 2-6
2.12 Configuring the ringing tone ................................................................... 2-6
2.13 Further Functions ................................................................................... 2-7
3 Configuration of SwyxPhone L400
3.1 Configuration on SwyxPhone L400 directly............................................ 3-1
3.2 Configuration of SwyxPhone in SwyxIt!.................................................. 3-2
4 Remote control of your SwyxPhone orvia CTI-SwyxIt!
Table of Contents 1
App. A: Set It Up & Log On
A.1 Items Included in the Delivery ................................................................A-1
A.2 System Requirements ............................................................................A-1
A.3 Connect SwyxPhone L400 .....................................................................A-1
A.4 Logging on to SwyxServer......................................................................A-3
App. B: Technical Details
B.1 Care Instructions ....................................................................................B-1
B.2 Technical Data SwyxPhone L400...........................................................B-1
B.2.1 Restore the factory settings ..................................................................B-2
Index ........................................................................................................................... 1
Table of Contents2
Preface
Your SwyxPhone L400 is a modern telephone for a new generation of telephone exchanges.You
no longer require a separate, in-house telephone network with complicated switching
technology. Now your PC network (LAN) also serves as an inhouse telephone network. The
sophisticated software operating on your network server provides a much more powerful
connection management, with far more extensive telephony functions than have previously
been available.
SwyxWare offers you all these new telephone exchange functions! In addition to the PC phone
SwyxIt! and the system telephone SwyxPhone L420, SwyxPhone L400 is a second telephone
device which allows you to use telephone functions in an IP environment, even without a PC.
If you have already installed SwyxIt! with your PC turned on, it is possible to dial from either
your SwyxPhone L400 or your PC (CTI). So you can dial from your PC, e.g. from any
application, but you make the call using your SwyxPhone L400.
SwyxPhone L400 is a new member of the SwyxPhone family. Using SwyxPhone L400, you
have a fully-fledged phone on your desk also if your PC is turned off.
This manual will describe SwyxPhone L400 for you. For further information please refer to the
SwyxIt! documentation.
SwyxWare
Why SwyxWare?
Until now, two isolated communication infrastructures have existed side by side. On the one
side, you have the LAN (Local Area Network) for data communication and, on the other side,
you have the private branch exchange (PBX) network for voice communication. Both networks
are usually equipped with interfaces to the outside world. The introduction of new technologies
which are based in the Internet Protocol (IP) make this separation unnecessary.
IP is the technology behind SwyxWare and it represents a specific type of data transfer. IP-based
telephone systems no longer transfer calls via permanently switched lines, but rather via
networks which are based on Internet technology. This new type of technology for voice
transmission provides the user with a high degree of flexibility. It makes it possible to place
telephone calls via the internal company LAN, as well as via the Internet. This allows you to
reach colleagues at other company locations far away with the same telephone and exchange
functionalities as you would use to contact colleagues in the same building. This not only
provides new application options for business communication and easier use of telephones, it
also offers companies a significant cost-saving potential.
SwyxServer
SwyxServer is the heart of the new SwyxWare telephony generation. You have the option of
using either a phone of the SwyxPhone family as desk telephone, or SwyxIt! as a softwarebased telephone for the PC. These components have been optimally adjusted on SwyxServer.
This ensures that you have unlimited use of all of the functions provided by SwyxServer.
Compared to classic systems, your new SwyxWare telephony solution offers a wide range of
new uses, e.g. a high-performance Voicemail functionality for every subscriber. This
functionality provides you with an answering machine which records those calls which don’t
Preface 1-i
reach you, and it allows you to set various announcement texts. The voice messages from your
telephone are then found in the form of e-mails in your e-mail inbox.
SwyxPhone L400
SwyxPhone L400 is the smallest member of the SwyxPhone family. In collaboration with
SwyxIt! it offers comfortable telephony via CTI. The user can use the telephone also if the PC
turned off.
SwyxPhone L420 and SwyxPhone L440
SwyxPhone L420 and SwyxPhone L440 combine the familiar and easy operation of a telephone
with the new IP technology and, therefore, it offers a multitude of attractive additional
functions, such as centrally stored user data, a display driven menu mode, and freely assignable
function keys. Due to the use of the CorNet®-Protocol (basis for the PhoneManager), your
SwyxPhone L420 or SwyxPhone L440 has access to all of the important SwyxIt! properties and,
at the same time, it remains independent of your PC. In order to be able to install SwyxPhone
L420 or SwyxPhone L440, PhoneManager must already be installed in the network.
SwyxIt!
SwyxIt! is a telephony application, which can be installed on your PC and will turn your PC into
an extremely high-performance telephone. SwyxIt! uses the Internet Protocol and interacts
excellently with Microsoft Outlook 97/98/2000/XP and Microsoft Exchange. For example, you
can use Drag & Drop to “drag” the numbers of an Outlook contact onto the SwyxIt! interface or,
in the Outlook “Contacts” folder, you can click on the contact you want in order to call this
subscriber. Depending on the Outlook Calendar and the Call Routing Manager, it is also
possible to define intelligent call redirections. All of your Voicemails can be opened in Outlook
which you can then listen to them using a headset, the SwyxIt! Handset, or the PC speakers.
The Layout and Organization of this Documentation
• Chapter 1 - In this chapter SwyxPhone L400 the buttons and the pre-configured
funcionality will be explained.
• Chapter 2 - This chapter describes the following basic telephone functions.
• Chapter 3 - In this chapter the configuration of the function keys of SwyxPhone L400 will
be explained.
• Chapter 4 - In this chapter you will find out how you can control your SwyxPhone L400
remotely using a CTI-SwyxIt! on your PC. This means, you dial a number from your PC,
but you make the call using your telephone.
• Appendix A - This chapter provides information concerning the requirements and settings
necessary for initial operation of SwyxPhone L400.
• Appendix B - In this section you will find the technical details of Your SwyxPhone.
Preface1-ii
1 Illustration of SwyxPhone L400 with a Description of the Buttons
1 2
43
In this chapter SwyxPhone L400 the buttons and the pre-configured funcionality will be
explained.
All SwyxPhone L400 LED buttons can be configured, i.e. functions, lines or phone numbers
can be assigned to LED buttons. All of the descriptions listed in this manual are based on the
default button assignments present at the time of purchase.
1. Labels
2. Function Keys
3. Volume Adjustment
4. Numeric Keypad
1.1 Defined Function Keys
The following SwyxPhone L400 buttons are preset and cannot be assigned to other functions.
1.1.1 Numeric Keypad
1.1.2 +/- Buttons
The numeric keypad is used to enter a telephone number.
You can use the +/- buttons to adjust the volume of the speaker and the handset, depending on
which one is currently active. The volume setting will stay at this level for the next call. Further
you can set the volume of the ringing tone during a ringing call.
Fig. 1-1 The Buttons of SwyxPhone L400
Illustration of SwyxPhone L400 with a Description of the Buttons 1-1
1.2 Configurable Function Keys (Default Setting)
All function keys on SwyxPhone L400 can be individually configured. All function keys are
pre-configured upon purchase. You have the option of assigning theses keys to meet your needs.
The keys described in the following are pre-configured upon purchase.
Butt
Function Explanation
on
1 Line 1
2 Line 2
3 Speed dial 1
4 Speed dial 2
5 Redirection see chapter 1.2.3, Redirection, page 1-2
6 Voicemail see chapter 1.2.4, Voicemail, page 1-3
7 Call Transfer see chapter 1.2.5, Call transfer, page 1-3
8 Redial see chapter 1.2.6, Redial, page 1-3
see chapter 1.2.1, Lines, page 1-2
see chapter 1.2.2, Speed Dials, page 1-2
1.2.1 Lines
1.2.2 Speed Dials
With SwyxPhone L400, you have access to two (default setting) or more lines. By pressing the
appropriate Line button, you can select the line you want to speak on, switch between lines, and
pair lines in order to unite two subscribers.
To select a specific line, just press short the Line button you want. A red LED signals the
currently active Line. When you then call a subscriber, the selected line will be used for this
call. If a call is received on this line, the corresponding LED will blink and the telephone will
ring. Is the call on hold the assigned Line button also blinks.
The call will be terminated by pressing the line button for two seconds. This occurs independent
of the status of this line (active or on hold). If you press the line button for two seconds in the
event of an incoming call, the call will be redirected to the Voicemail.
Speed Dials function just like abbreviated dialing buttons. If the Speed Dial is pressed the
assigned number will be dialed immeadiately. SwyxPhone L400 offers in the pre-configuration
two Speed Dials which can be configured by the user. Write the name on the insertion card
supplied. Printable templates for the insertion card you will find as a PDF or a Word file on the
SwyxWare-CD. For more information, please contact your administrator.
To configure the Speed Dials, please refer to Chapter 3, Configuration of SwyxPhone
L400, page 3-1.
Configuring a Speed Dial in SwyxIt!, you can define wether the button will be used for an
Intercom Connection. In this situation the call will be accepted by the device of the called
person automatically and you can speak to him immediately.
1.2.3 Redirection
Press the redirection button to redirect calls immediately to another subscriber or to your
Voicemail. You must configure a redirection befor you can use it. For further information please
refer to chapter 3, Configuration of SwyxPhone L400, page 3-1.
Illustration of SwyxPhone L400 with a Description of the Buttons1-2
1.2.4 Voicemail
A Voicemail is a spoken message in the form of a WAV file, which is sent via e-mail.
If the caller couldn't reach you, he can leave a Voicemail. You can listen to the Voicemail, when
You are back at your desk or from an other phone using the remote inquiry.
If you have e-mail access, your Voicemails will be sent to your e-mail address if this has been
set for your SwyxPhone during installation:
When a new Voicemail has been left for you, this will be indicated by
• a glowing LED for the “Voicemail” button
• a briefly interrupted (stuttered) dial tone
This is how you check your new Voicemails
1. Press the “Voicemail” button.
Checking Your New
Voicemail
A connection for querying the SwyxServer will be initiated immediately.
This is how you check your Voicemail
1. Press the “Voicemail” button.
Voicemail inquiry
A connection for querying the SwyxServer will be initiated immediately.
You can also check your Voicemail per Remote Inquiry. To do this, your Standard Voicemail
must be configured appropriately.For further information please refer to the SwyxIt!
documentation.
1.2.5 Call transfer
The Call Transfer button can be used to connect the currently active call to a call which is on
hold.
After the subscribers have been connected, both of your lines will automatically become
inactive.
1.2.6 Redial
The Redial button will dial immedeatly the number you dialed last.
Configurable Function Keys (Default Setting) 1-3
Illustration of SwyxPhone L400 with a Description of the Buttons1-4
2 Telephoning with SwyxPhone
This chapter describes the following basic telephone functions.
• How do I call a subscriber? (page 2-1)
• How do I answer a call? (page 2-1)
• How do I end a call? (page 2-2)
• How do I switch between two subscribers (Call Swap)? (page 2-4)
• How do I connect two subscribers to one another? (page 2-4)
• How do I redirect a call? (page 2-5)
• Speaker (page 2-6)
2.1 How do I call a subscriber?
SwyxPhone is inactive, but logged on.
This is how you call a subscriber
1. Simply lift the handset.
Call Subscriber
2.2 Other Options for Calling a Number
You will then hear the dial tone.
2. Enter the number you want using the numeric keypad.
The subscriber is then immediately called.
• Lift the SwyxPhone-handset and press the Redial button. The number of the last call will
be redialed immediately.
• Press a Speed Dial. The number assigned to the Speed Dial will be dialed immediately.
2.3 How do I answer a call?
If an incoming call is received, which is directed to you, or a call is forwarded to you, or if a
Group Call is received for a group of which you are a member,
• a ringing sound will be produced and
• the Line button, on which the call is received, will blink.
This is how you pick up a telephone call
1. To pick up the call,
Pick up Call
• simply lift the handset. The handset is activated so that you can speak to the caller.
If you pick up a call by pressing the Speaker button only, please note that there is no microphone
in SwyxPhone L400. In this instance you only can listen to the caller. If you like to talk to the
caller, you must lift the handset. The Handset button is not available in the preconfiguration.
Telephoning with SwyxPhone 2-1
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