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www.switch2.co.uk
Your G6
User Guide
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PAYMENT CARD
9826 1610 1063 2208
MR & MRS SOMEBODY
TESTING12345678
ALLPAT P
SWUC
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www.switch2.co.uk Visit quickpay.switch2.co.uk or download the Switch2 app to top-up
This is the G6 User Guide and has been created to provide
you with all the information needed to help you use your G6.
This guide has been split into 5 sections, please take some time to read
all the information about the G6 and its functionality. There is also useful
tips on pages 14 and 15 with some frequently asked questions and
advice on how to save energy.
The G6 is an award winning multi-functional energy payment unit from Switch2.
The G6 has in-home display functionality built in providing useful consumption
information in an easy to understand format.
Using the G6 can help you manage your energy consumption through the
in-home display functionality. This shows your energy consumption and
daily usage on simple to understand graphs and gauges.
Contents
Introduction
Your G6 Page 3
Pay As You Go Page 4 - 8
In-Home Display Screens Page 9-13
Frequently Asked Questions Page 14
Energy Advice Page 15
The G6 is a simple to use device that consist s of:
Home screen: Provides the user with useful information such as current
credit status and whether the energy supply is on/o. After a period the G6
screen will return to a screensaver which is the Switch2 logo (generally).
Buttons: Allow you to interact with the G6 to cycle through menu screens,
activate the emergency credit (in pay-as-you-go mode) or clear messages.
Energy supply indicator: When illuminated this shows that the energy
supply is available.
Payment card: If the G6 is running in pay as you go mode then a card is
provided allowing you to buy credit to top-up your G6.
Your G6
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3
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4
4
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PLEASE NOTE: The mode of operation of the G6 in your proper ty is set by your
housing association/ development management agent.
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Pay-As-You-Go
Home screen
Getting started
Using the Quickpay app
Log in and top-up
Pay-As-You-Go Mode
How do I buy credit?
The G6 is a sophisticated and revolutionar y pay-as-you-go unit allowing multiple payment
options, in -home display functionalit y and comfort in the knowledge that the G6 system is
being managed by a company with over 35 years experience.
In pay-as-you-go mode your G6 shows how much credit you have remaining and as you
use energy credit is deducted accordingly.
Your G6 will generally have a screen saver showing the Switch2 logo and this can be
cleared with the press of either button to reveal your Home Screen.
The amount of money you have on your G6
is displayed on the home screen. The credit
amount is shown in a monetary value with
the words credit or debt in front. When
you have credit, ‘ON’ is displayed in the top
right corner of the screen and shows that
the energ y supplies controlled by the G6
are available. You will also see the green
energy supply indicator is lit.
You should try and keep your G6 topped
up at all times with enough credit to
avoid any potential disconnection to your
energy supply.
To top-up, simply visit any outlet where
you see the PayPoint sign with your
Switch2 payment card. You can nd your
local PayPoint outlet and opening hour s at
www.paypoint.com
As you use energy in your home, the credit on your G6 will
decrease. If your credit runs out before you top-up your G6, the
energy supplies will disconnec t and ‘OFF’ will be displayed in the
top right corner. The green supply indicator will now be o.
Supply ‘On’
Supply ‘O ’
PLEASE NOTE: The mode of operation of the G6 in your proper ty is set by your
housing association/ development management agent, and not Switch2.
• Top-up anywhere, any time
• Simple system
• Automatic top-up and regular
top-up available
• Available on smartphones and tablets
• Convenient - no need to go out to top -up
• All major credit and debit cards accepted
Go to the App Store for iOS or the Google Play Store
for Android and search ‘Switch2’
Download the free app
Once downloaded you’ll be asked for your
serial number and passcode
Your serial number is printed below the barcode on
the front of your unit
To access your passcode click on the ‘passcode help’
button and enter your serial number
Your unique passcode will be displayed
on your prepayment unit.
Make a note of your passcode here:
Enter your serial number and
passcode into the app
Select your payment amount and
click ‘purchase’
Enter your card details and submit
your payment
You will be advised how quickly the
credit will be on your unit*
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3
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4
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PASSCODE
*Please note, credit can be on the unit in as little as 5 minutes but this is dependent on the state of the mobile
network connection, so may vary depending on your connection. It is always better to keep your credit level topped
up. Emergency credit should only be used if you cannot top-up when required.
Quickpay can also be
accessed from any
web enabled device at:
quickpay.switch2.co.uk
Alternatively, you can visit quickpay.
switch2.co.uk to top-up online or
download the Switch2 Quickpay app for
iOS and Android devices.
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Pay-As-You-Go
How long does it take to arrive?
You’ve run out of credit...
When using emergency credit
Once you have made a payment by topping up online or through PayPoint, we will be
notied immediately and the credit will be applied to your G6 unit within 10 minutes*.
Please ensure that when your credit is running low, that you allow enough time for your
top-up to arrive on your G6. This will help you to avoid using the emergency credit facility,
ensuring that is available for actual emergencies.
If you cannot top-up your G6 and your
credit is about to expire, or you have
run out, the G6 has an emergency credit
facilit y. This allows you to ‘borrow’ credit
which will reconnect your supplies for a
short period of time. This is simply a loan,
and must be paid back in full before the
system can be used again.
The emergency credit facilit y becomes available to activate when your credit value
reaches £1.00 or less. To activate, press the blue button marked <Press For Em Credit.
What happens when credit arrives?
What if you don’t receive your credit?
When the credit is sent to your G6 you will receive the
following message on-screen:
“Your Purchase of £20 was A pplied 06/01/13 at 10:59”
This message will stay on the screen until the message
is cleared. To clear this message and return to the home
screen, press the orange button marked Exit >
Sometimes things outside our control can aec t credit being sent to your G6 so always try
and keep your G6 in credit. If you haven’t received your credit by the time indicated above,
please contact us on 0333 321 2010
Please ensure that you keep all of your transac tion receipts in case you need to cont act us
to discuss a purchase which has not arrived.
PLEASE NOTE: This should only be used in emergency situations where you
cannot top-up before your credit is due to expire.
As can be seen in this screen, the emergency credit has
been activated and is in use.
The ‘Remaining Emergency Credit’ is £5.00, the supply is
‘ON’ and energy is currently available.
This screen shows that the emergenc y credit has
reduced to ‘£1. 82’ and the ‘DEBT’ on the unit has
increased to ’£3.18’.
In this state, the supply is still ’ON’ and energy supplies
are available.
This screen shows that all of the Emergency credit has
been used and the ‘DEBT’ is now ’-£5.00’
The supply is now ’OFF’ and will only be reconnected
once the ‘DEBT’ has been repaid in full.
If you have used all of your emergency credit you will have to purchase more than the
displayed ‘DEBT’ before your supply will be turned back on. For example: If your
debt = -£5.00 you must buy more than £5.00 to turn your supply back on.
PLEASE NOTE: Purchasing LESS than the value of the debt will NOT reconnect
your supply. We recommend purchasing at least £5.00 more than the value of
the debt to ensure that your supply is reconnected and maintained.
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Pay As You Go In-Home Display
Bank Holidays and special days
Lost or damaged card?
Friendly disconnection In-Home Display
Menu navigation
Your G6 will not disconnect your supply during certain special days such as Christmas,
Boxing day, Easter and other ocial bank holidays. Over these days if you have exhausted
your emergency credit the G6 enters friendly disconnec tion mode and you will continue
to be able to use your system. However on the rst following working day your G6 will
disconnect your energ y supplies and then will not be reinstated until you have bought
credit to clear the total debt.
Don’t worry if you lose your payment card. Simply call us on 033 3 321 2010 and we’ll
arrange for a new card to be sent to your home within 3 - 5 working days. In most cases
whilst you are waiting for your new card to arrive, we can send you a letter with a barcode
that will allow you to make a top- up in the normal way. A small adminis tration charge may
be applicable for replacement cards.
If you have lost your card, do not worry about someone nding and using your card, it is
registered to you and your G6 only and cannot be used to top-up any other G6. Your card
has no monetary value and is simply used to identify who has made payments. No money
is stored on the card.
If you run out of credit and have used all your emergency
credit, the G6 has a ‘friendly disconnection’ mode and
will not disconnect you at certain times when topping
up may be inconvenient. Debt will continue to increase
when your system is in use during this time. The Friendly
Disconnec tion periods are shown in the table below.
The In-Home Display functionality within the G6 has been designed for monitoring energy
consumption and its associated costs in a user-friendly way. Using the In-Home Display
can help you to understand your energy usage by showing you how much energy is been
used and when.
The G6 communicates with the connec ted meter (s), and uses the reading information to
provide the energy usage information within the In- Home display screens. The In-Home
Display func tionality will show information relating to up to two meters. This is set by your
housing association/ development management agent.
This manual reec ts all the features available in the G6, however your display may not
have all the screens available.
The G6 provides information about energy consumption,
payments, current and historical usage. To access these
options from the home screen press the orange button
marked Menu > This will bring up a new screen
showing all the available options.
Press the orange button marked Next> to highlight the
desired option. To enter this menu press the blue button
marked <select.
Once in your selected option, navigate through the
screens using the orange but ton marked Next>
This will c ycle through the available screens in the selected
option. To return to the menu list press the blue button
marked <Menu.
The G6 will return back to the home screen if no button is
pressed for 60 seconds, or by selecting option ‘6. Home’
from within the menu.
PLEASE NOTE: Purchasing LESS than the value of the debt will NOT reconnect
your supply. We recommend purchasing at least £5.00 more than the value of
the debt to ensure that your supply is reconnected and maintained.
Day Friendly disconnection times
Monday to Friday 8:30pm to 10:00am
Weekends All Day
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In-Home Display
1. Consumption / Cost
2. Account Info
The Consumption / Cost screens contain information on the energy you have used, its
cost, emissions and your current usage. Icons and tex t will be displayed on each screen
for each energy supply your G6 is controlling.
If you are using your G6 with t wo supplies i.e. Heat and Gas your G6 screens will show
both supply types indicated with the appropriate icon listed below.
The Account Info screens show your current balances, arrears and purchase history.
Account Balance
This screen shows your current G6 credit/debt balance
and any arrears owed. The PPU balance is the credit or
debt value currently on your G6. An Arrears Balance
may show on the G6 if an outs tanding debt is owed and
is to be collected through a repayment agreement. Any
repayment agreement will have been discussed with you
prior to its implementation.
Recent Credits
This screen shows the las t 5 credit purchases that have
been received by the G6. T he time and date stated are the
exact time at which the credit was received by the G6 and
not the time when the credit was purchased.
Current Consumption
The Current Consumption screen shows the total units of
energy consumed for each fuel over the last 4 full hours.
This is updated each hour. The unit of measure for the
supply type is displayed alongside the value e.g. the unit of
measure for heat is kWh.
Current Tari
This screen shows the cos t applied to each unit of energy
consumed for each fuel as well as any daily deduction.
The supply type and tari charge (in pence) are shown
alongside the supply icon. If there is a standing charge
applicable this will be shown as a ‘Daily deduction’ with the
value in pence. If there is no deduction this icon will still be
shown however the value will be zero (0.0p).
If you are away from home for a period of time and you
have a daily deduction it will continue to be taken from
your credit.
Current Power
This screen shows the current amount of energy you
are consuming. Generally this value is read directly
from the meter, however not all meter s can provide this
information. Where an accurate value is not available an
estimate is calculated.
Current Emissions
This screen shows the amount of carbon dioxide (CO2)
emissions for the energ y you have consumed for each fuel
during the las t 4 hours. This value is displayed in kilograms
(kg) of CO2.
Current Cost
This screen shows the total cost for the energ y for each
fuel used over the last 4 full hours. This is updated hourly
and the information is displayed as a monetary value.
Each supply will be shown with its icon and name i.e.
radiator icon and ‘Heat ’.
Heat
Electricity
Water
Gas
Chilling / Air
Conditioning
Daily Standing
Charge
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*This may not be applicable to your particular ins tallation.
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In-Home Display
3. Usage Comparison 4. Historic Comparison continued...
Menu Option 5 - System Info
4. Historic Comparison
The Usage Comparison screens graphically display your consumption for each fuel . These
update throughout the day and can be looked at to easily review your dail y usage.
The Historic Comparison screens contain graphs displaying your consumption for Today,
Yesterday, Last 7 days and the last 12 months*. In each case the screens will show the
supply type with the appropriate period in the title e.g. ‘He at Tod ay ’
The arrow on the gauge will move round with each unit consumed. When the arrow
reaches the middle this indicates that your usage has equalled your 14 day average. When
the arrow moves past the centre towards ‘High’ this indicates that your usage today is
higher than your 14 day average.
Your Average
This screen shows the amount consumed today against
your daily average use for the last 14 days.
The value above ‘Todays use’ shows the total number of
units used today since midnight.
Your 14 day average is shown at the top under ‘ Your
Average’ e.g. 20 kWh.
Tod ay
This graph shows a full 24 hour period from 00:0 0 to
23:59 for the present day. Each bar shows the amount of
consumption during any given hour. At the beginning of
the day this graph will be empt y and is updated hourly.
The number of units is shown on the ver tical scale along
with the unit of measure.
Last 7 Days
This screen shows a rolling weekly comparison. This
shows the last 7 days of consumption compared with the
previous 7 days. The lighter bars show the last 7 days, with
the darker bars behind showing the previous 7 days.
Depending on the type of meter(s) connected to the G6,
the screens 1A &1B may show some useful information:
SN: Serial Number of the meter
Read: The meter reading
On, At: The last time the meter was read by the G6
Rate: Tari Information and daily standing charge
These screens show system specic information for use by Switch2 engineers.
Yes te rday
This screen shows the full 24 hour period for the previous
day. Each bar shows the total consumption during each
hour of that day. The number of units is shown on the
vertic al scale along with the unit of measure..
Last 12 Months
This screen shows consumption information over the
last 12 months compared with the previous 12 months.
The lighter bars represent the last 12 months values, with
the darker bars behind showing the previous 12 months
consumption for comparison. E.g. the rst column shows
380 kWhs used last January (lighter bar), compared with
340k Whs used the prev ious Januar y (Darker Bars)
*Please not e if your G6 is replaced or reprogra mmed, all historical
data wil l be reset. If your G6 ha s power disconnec ted then the values
for ‘Today ’ and ‘Yesterda y’ screens will b e lost.
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Frequently Asked Questions
If you have no heat and hot water...
Your G6 screen is blank...
You don’t know where your
nearest payment outlet is…
You have a general query
with your account...
Have you checked the following:
• Does your Home Screen say ON in the top right corner?
• Do you have enough credit on your G6?
• Have you activated your emergency credit?
• Is your heating programmer turned on?
• Is your room thermostat turned up?
If you have answered YES to all of these, please contact our customer ser vice team
on 0333 321 2010
Have you checked:
• Have you pressed the orange button and the screen is still blank
(no text or images)
If you have answered YES to the above, please contact our customer ser vice team
on 0333 321 2010
Please go online and visit
www.paypoint.com and enter
your postcode to nd a list of the
PayPoint outlets in your local area.
If you have a quer y and you can’t
nd an answer in this booklet,
please contact us on 0333 321 2010
Energy Advice
• Get to know your heating controls
(programmer) and use this to set
the heating to turn on and o
when necessary
• If you have individual controls on
your radiators make sure these are
set at the correct temperature for
the rooms where you spend time
• Try turning your room thermostat
down 1 degree and see if you are
still feeling comfortable, this could
save up to 10% of your heating bill
• In winter it is recommended that
your living room is kept around 21°C
and the rest of your house should
be heated to 18°C
• Close your curtains at dusk to help
keep the heat in
• Avoid drying clothes on radiators as
it lowers the room temperature
• Install energ y ecient bulbs where
possible in rooms which you
regularly use, as they can last up
to 15 times longer and provide the
same light level at a quarter of the
running costs of normal light bulbs
• Turn o the TV and other appliances
when they are not in use
• Turn o all lights when they are not
in use
• Turn your heating down rather than
opening a window to reduce the
room temperature
• Never cover radiators as this can
reduce their eciency by 30%
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www.switch2.co.uk
For general account queries:
0333 321 2010
Lines open Monday - Friday
(08:00 - 18:00)
To report a fault with your G6
24 hours a day:
0333 321 2010
If you’re calling from a mobile,
you will be asked to enter a local
land line telephone number to get
through to the right area engineer
(out of hours)
Registered oce:
Switch2 Energy Limited,
The Waterfront, Salts Mill Road,
Shipley, Bradford, West Yorkshire
BD17 7EZ
Registered in England No: 3516925
This is your
Payment Card
If your payment card is not
attached here and you have
not received it in another way,
please contact Switch2 today
via the numbers above and we
will arrange for a replacement
to be sent to you within
3 - 5 working days.
This system is powered by a 230V mains electricity supply.
Please DO NOT attempt to undertake any maintenance.
The System should only be installed, programmed,
removed or dismantled by an Switch2 technician.
If the system is used in a manner not specied by Switch2,
the protection level of the equipment may be impaired.
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