SWISSVOICE IP10S User Manual
PRESSONE
the future of global communications
hosted iPBX solutions
powered by
SwissVoice IP10/s Series Telephone
USER GUIDE
ip10srev1.0.012004
Table of Contents
1 Your SwissVoice Telephone...................................... 1
Introduction ..................................................................................... 1
Accessing Phone Features.......................................................... 1
In This Manual ............................................................................. 1
Telephone Description.................................................................... 1
SwissVoice IP 10 Features Table ................................................... 2
Moving Your Telephone.................................................................. 4
2 Basic Phone Features ................................................ 5
Adjusting the Volume...................................................................... 5
Answering a Call............................................................................. 5
Displaying Line Button Layout ........................................................ 5
Making a Call .................................................................................. 6
…using the Handset .................................................................... 6
…using the Loudspeaker............................................................. 6
…using the Keypad ..................................................................... 7
Making a Second Call..................................................................... 8
Phone Configuration ....................................................................... 8
Admin settings Menu ................................................................... 9
User settings Menu...................................................................... 9
Alarm ........................................................................................ 9
Date Setting.............................................................................. 9
Display Contrast ..................................................................... 10
Headset Enable/Disable......................................................... 10
Idle Display Text..................................................................... 10
Language ............................................................................... 11
Password................................................................................ 11
Personal Voice Mail Number.................................................. 11
Reset ...................................................................................... 12
Ringing Tones ........................................................................ 12
Using a Headset ........................................................................... 13
Using the Loudspeaker................................................................. 13
Loudspeaker Troubleshooting ................................................... 14
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3 PressOne Telephone Features ............................... 15
Feature Activation Digit................................................................. 15
Abbreviated Dial ........................................................................... 15
Creating an Abbreviated Dial Code ........................................... 16
Using an Abbreviated Dial Code ............................................... 16
Modifying an Abbreviated Dial Code ......................................... 16
Deleting an Abbreviated Dial Code ........................................... 17
Verifying an Abbreviated Dial Number ...................................... 17
Anonymous Call Rejection............................................................ 18
Enabling Anonymous Call Rejection ......................................... 18
Disabling Anonymous Call Rejection......................................... 18
Authorization Code Calling ........................................................... 18
Billing Codes................................................................................. 19
…using the Phone ..................................................................... 19
…using Star Codes ................................................................... 19
Blind Transfer ............................................................................... 20
Call Back Queuing ........................................................................ 20
Call Block (Selective Call Rejection)............................................. 21
Enabling/Disabling Call Block.................................................... 21
Blocking Number of Last Call Received .................................... 22
Adding Numbers to Call Block List ............................................ 22
Listing Blocked Numbers........................................................... 22
Deleting Numbers from Call Block............................................. 23
Call Forward (All Calls) ................................................................. 24
Enabling Call Forward (All)........................................................ 25
…using the Phone.................................................................. 25
…using Star Codes ................................................................ 25
Disabling Call Forward (All) ....................................................... 26
…using the Phone.................................................................. 26
…using Star Codes ................................................................ 26
Call Forward (Busy) ...................................................................... 26
Enabling Call Forward (Busy).................................................... 26
Disabling Call Forward (Busy) ................................................... 27
Call Forward (No Answer) ............................................................ 27
Enabling Call Forward (No Answer) .......................................... 27
Disabling Call Forward (No Answer) ......................................... 28
Call Pickup.................................................................................... 28
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Directed Call Pickup .................................................................. 28
…using the Phone.................................................................. 28
…using Star Codes ................................................................ 28
Group Call Pickup...................................................................... 29
…using the Phone.................................................................. 29
…using Star Codes ................................................................ 29
Call Return.................................................................................... 29
Call Trace ..................................................................................... 29
Call Waiting................................................................................... 30
Answering the Second Call ....................................................... 30
Switching Between Held Calls................................................... 30
Call Waiting with Caller ID ............................................................ 31
Call Waiting with ID Manager ....................................................... 31
Caller ID Block .............................................................................. 32
Conference ................................................................................... 32
Conference Call Tips ................................................................. 32
Dial Tone and Ringer Patterns ..................................................... 33
Direct Extension Assignment........................................................ 34
Programming a Guest Phone .................................................... 34
Re-establishing the Guest Phone.............................................. 35
Re-establishing Your Old Phone ............................................... 35
Do Not Disturb .............................................................................. 35
Tips for using Do Not Disturb .................................................... 35
Enabling/Disabling Do Not Disturb ............................................ 36
…using the Phone.................................................................. 36
…using Star Codes ................................................................ 36
Group Speed Dial ......................................................................... 36
Hold .............................................................................................. 37
Hold-on Queuing........................................................................... 37
Hunt Groups ................................................................................. 37
Intercom........................................................................................ 38
Meet-Me Conference .................................................................... 38
Joining a Meet-Me Conference ................................................. 39
To join a Meet-Me Conference............................................... 39
Dialing In Too Early ................................................................ 40
Entering an Incorrect ID ......................................................... 41
Extending the Conference Duration ....................................... 41
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Roll Call .................................................................................. 41
Adding More Ports to an Active Meet-Me Conference ........... 41
Dropping a Conference Call ................................................... 42
Scheduling a Meet-Me Conference ........................................... 42
Canceling a Meet-Me Conference............................................. 43
Modifying a Meet-Me Conference ............................................. 44
Getting a List of Meet-Me Conferences..................................... 45
MultiLine Call Park........................................................................ 46
Parking a Call ............................................................................ 46
Retrieving a Parked Call............................................................ 46
Music on Hold ............................................................................... 47
Mute.............................................................................................. 47
Night ............................................................................................. 47
On-hook Dialing ............................................................................ 49
One-Touch Transfer ..................................................................... 50
Permanent Caller ID Block Release ............................................. 51
Phone Configurator....................................................................... 51
Assigning Your Phone Number to Your Phone ......................... 52
IP Address/Phone Number Announcement............................... 52
Changing the Extension Number............................................... 53
Priority Call ................................................................................... 53
Enabling/Disabling Priority Call ................................................. 54
Adding Members to the Priority Call List ................................... 54
Listing Priority Call Members..................................................... 55
Deleting Priority Call Members .................................................. 55
Queue/ACD (Automatic Call Distribution)..................................... 57
Finding Your Queues................................................................. 57
Logging Into/Out of Queues ...................................................... 57
Answering Calls from Queues ................................................... 57
Viewing Calls-in-queue Information........................................... 58
Redial............................................................................................ 58
…using the Phone ..................................................................... 58
…using Star Codes ................................................................... 58
Remote Access to Call Forwarding .............................................. 59
Setting or Changing Remote Forwarding .................................. 59
Canceling Remote Forwarding .................................................. 59
Remote Phone.............................................................................. 60
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Dial-in Setup of Remote Phone ................................................. 61
Deactivating Dial-up Remote Phone ......................................... 61
Web Portal Setup of Remote Phone ......................................... 61
Deactivating Remote Phone via Web Portal ............................. 62
Selective Call Forward.................................................................. 62
Enabling/Disabling Selective Call Forward............................. 63
Entering the Forwarding Destination Number ........................ 63
Identifying the Forwarding Destination Number ..................... 64
Adding Forwarded Phone Numbers ....................................... 64
Listing Forwarded Phone Numbers........................................ 64
Deleting Forwarded Phone Numbers ..................................... 65
Speaker ........................................................................................ 66
Speed Dial .................................................................................... 67
Star Codes.................................................................................... 67
Transfer ........................................................................................ 68
4 Voice Mail Features .................................................. 71
Menus and Commands................................................................. 72
Accessing Your Voice Mail ........................................................... 76
…from your phone..................................................................... 76
…from any other internal phone ................................................ 76
…from any outside touchtone phone......................................... 77
…from the email program on your PC....................................... 78
Using Controls While Playing Messages ...................................... 78
Rewind/Fast Forward ................................................................ 79
Skip to the Beginning of a Message .......................................... 79
Skip to the End of a Message.................................................... 79
Pause Play of a Message.......................................................... 79
Composing Messages before Sending......................................... 79
Compose and Send a Message ................................................ 79
Marking a Message as Urgent...................................................... 80
Changing Your Password ............................................................. 81
Skipping the Mail Menu to Hear Messages .................................. 81
Returning to the Auto Attendant or Operator ................................ 82
Zeroing Out to a Custom Operator ............................................... 82
Replaying a Message ................................................................... 83
Saving a Message ........................................................................ 83
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Skipping to the Next Message ...................................................... 84
Deleting a Message ...................................................................... 84
Forwarding a Message to Another Mailbox .................................. 84
Replying to a Message ................................................................. 85
Dialing Back a Caller .................................................................... 85
Sending a Message Directly to an Extension ............................... 86
Recording Personalized Mailbox Greetings.................................. 86
Listening to Your Greetings .......................................................... 87
Receiving Pager Notification......................................................... 87
What You Receive on Your Pager/Cell Phone .......................... 88
Managing Distribution Groups ...................................................... 88
Available Options....................................................................... 89
Creating a New Group............................................................... 89
Editing or Modifying a Group ..................................................... 90
List all members: .................................................................... 91
Add a member:....................................................................... 91
Delete a member:................................................................... 91
Play the name of the group: ................................................... 92
Change the name of the group............................................... 92
Deleting a Group ....................................................................... 93
Listening to a List of Distribution Groups:.................................. 93
Exiting the Voice Mail System ...................................................... 94
5 Set Up Outlook for TAPI........................................... 95
Using TAPI to Call from Outlook ................................................... 95
Installing the TAPI Support Software ............................................ 98
Configuring Windows for TAPI.................................................... 103
Configuring Outlook to Use TAPI................................................ 114
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Chapter 1
Your SwissVoice Telephone
Introduction
This guide describes how to use all of the features that are provided
by your PressOne telephone system on your SwissVoice IP 10
telephone.
Accessing Phone Features
Some features require you to dial an activating digit followed by a
numeric code. The default value for this activating digit is 5 and it is
used throughout this guide. However, your system administrator
may choose to use another digit for this function. In that case,
substitute your activating digit for the default. All feature operation
will be exactly the same.
In This Manual
• Chapter 1 discusses the telephone hardware
• Chapter 2 contains an alphabetical summary of each
telephone feature
• Chapter 3 contains an alphabetical summary of each
VIOSS telephone feature
• Chapter 4 discusses voice mail features.
• Chapter 5 discusses setting up Outlook for TAPI.
Telephone Description
The SwissVoice phone is a full-featured telephone that provides
voice communication over an IP network. The phone functions
much like a traditional analog phone, allowing you to place and
receive telephone calls. The phone also supports features such as
call forwarding, redialing, speed dialing, transferring calls,
SwissVoice Telephone User Guide Your SwissVoice Telephone 1 621-00000106
conference calls, and accessing voice mail. The SwissVoice
telephone has several key components, which are shown in the
following figure.
C - Clear, exits
to menu or to
standby display
(long click)
Volume Up
Speaker
Vol ume
Down
OK - Menu access in
standby, sets options,
service, call
Mute (Press and hold)
Figure 1:
}
SwissVoice IP 10
Services (short click) or
Memory keys (long click)
Scrolls through
Directory
Programmable
Function Keys
SwissVoice IP 10 Features Table
Features Descriptions
When no active call,
shows most recently
called numbers
Confirmation In standby mode, when pressed for more than 3
seconds, enables access to the phone menus.
When pressed for less than 3 seconds in standby
mode, this key allows the phone number to be
reassigned (see “Phone Configurator” on
page 51). If in an active call, this key sets an
option, a service or a call.
Clear Exits to higher-level menu (short click) or to
standby display (long click). When entering a
phone number, Clear deletes the last character in
editing mode. Hold down to delete all entered
characters.
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Features Descriptions
Phone Book This feature is not available on the PressOne
system.
ServiceS Offers a list of available services (short click) or
gives access to Memory keys menu (long click).
Upper/Lower case When entering names in the Phone Book, the
pound (#) key can be used to switch between
upper and lower case character input.
Scrolling keys Enable browsing through menus and setting
options.
In standby mode, shows the most recently
called numbers.
Scrolls in the phone books.
Loudspeaker Activates loudspeaker and hands-free functions.
Volume Keys Increase or decrease volume for the handset.
Dial pad Is used to key in numbers and letters. Pressing
and holding one key calls the pre-programmed
number or function.
F1- F4
Function Keys Programmable backlighted keys used for voice
mail (
F4
) and line appearances (F1-F3). These
keys are accompanied by labels that indicate the
key functions. If you press and hold any of these
keys for more than 2 seconds, the LCD will show
the layout of the four keys. Press OK to reset the
display.
Mute
Mute When pressed for more than 2 seconds, mutes
the call so that the called party cannot hear you
speak. You will still be able to hear the called
party.
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Moving Your Telephone
Before moving your telephone, you should check with your system
administrator to make sure that there is power for the telephone at
the new location. You need a power adapter for your phone at the
new location as well.
To move your phone, follow these steps:
1. Unplug the telephone from the LAN connection jack and the
power adapter from the wall.
2. Take the telephone to the new location.
3. Plug the telephone into the LAN connection jack and the power
adapter into a wall outlet.
4. Watch to ensure that the phone registers and boots up
properly. If it does not, contact your system administrator.
4 Your SwissVoice Telephone SwissVoice Telephone User Guide
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Chapter 2
Basic Phone Features
Adjusting the Volume
You can adjust the ringer volume while the phone is ringing by
pressing the volume up or down keys.
The loudspeaker volume or handset volume can be adjusted during
a conversation by pressing the volume up or down keys.
Answering a Call
When a call is received on your phone, the display will show the
Caller ID number and name of the caller, if it is available.
Lift the handset or
Press the Loudspeaker key.
NOTE:
headset feature. See “Using a Headset” on page 13.
To answer using a headset, you must first enable the
Displaying Line Button Layout
The four function keys on the right side of the phone labeled F1 - F4
are programmable feature keys. If you press and hold any of these
keys for more than 2 seconds, the LCD will show the layout of the
four line keys. Press OK to reset the display to the normal state.
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Making a Call
Several options exist for you to make a call from your telephone.
You may use any of the following options: the handset (traditional),
the loudspeaker, or the keypad (direct dialing). See also the
Intercom feature, described on page 38.
NOTE:
key to backspace over mistakes and retype the number. If
you press and hold the Clear key, it deletes all of the input.
When entering a number, you can press the Clear
…using the Handset
1. Lift the handset. The first available line is selected. If desired,
press a Line key (F1-F3 by default) to select a different line.
2. If you have speed dial numbers set up, press to access
the desired speed dial number. Press OK to dial.
NOTE: Refer to “Speed Dial” on page 67.
3. For an internal call, dial the extension of the party you wish to
call.
4. For an external call:
• Press 9 (or the digit that is required to access an outside
line on your specific system).
• For long distance, dial 1 before dialing the number.
5. To end the call, press the Line key that is lit or press
Loudspeaker key again.
…using the Loudspeaker
1. Press the Loudspeaker key .
The first available line is automatically selected and you will
hear a dial tone over the loudspeaker.
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2. If you have speed dial numbers set up, press to access
the desired speed dial number. Press OK to dial.
NOTE: Refer to “Speed Dial” on page 67.
3. For an internal call, dial the extension of the party you wish to
call.
4. For an external call:
• Press 9 (or the digit that is required to access an outside
line on your specific system).
• For long distance, dial 1 before dialing the number.
5. To end the call, press the Line key that is lit or press
Loudspeaker key again.
…using the Keypad
You can dial a number without lifting the handset, pressing the
loudspeaker key or a line key.
1. If you have speed dial numbers set up, press to access
the desired speed dial number. Press OK to dial.
NOTE: Refer to “Speed Dial” on page 67.
2. Or for an internal call, simply dial the extension.
3. For an external call:
• press 9 (or the digit that is required to access an outside
line). The first available line is automatically selected and
you will hear a dial tone over the loudspeaker.
• for long distance, dial 1 before dialing the number.
4. To end the call, press the Line key that is lit or press
Loudspeaker key again.
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Making a Second Call
You can start a new call while still in an active call, by pressing an
unlit Line key (F1-F3 by default). This will put the first call on hold
automatically (red/blinking), and you will hear a dial tone. You can
then dial the number to make the new call.
To pick up the first call again, either:
• press the red blinking Line key twice
• or press the red blinking Line key and press the Resume
soft key.
• If the second call is still active, it is automatically put on
hold and will be red/blinking.
To end the current call, press the green backlit Line key.
Phone Configuration
The SwissVoice telephone has extensive menus that allow user and
administrative configuration.
To access the user configuration menus:
Press and hold the OK key for 3 seconds to enter the main
menu.
Press the Navigation key to scroll to the desired sub-menu.
Press the Clear key to return to the previous menu. Press and
hold the Clear key to exit the menu system. The phone will exit
the menu system after 3 seconds of no action.
NOTE:
you to keep the receiver on the hook. Lifting the receiver while
configuring the phone will stop the configuration process.
8 Basic Phone Features SwissVoice Telephone User Guide
While configuring the user settings, it is advisable for
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Admin settings Menu
This menu shows the configuration of the phone as set up by your
administrator. These settings cannot be changed from the phone,
but they can be viewed at any time. The information shown under
this sub-menu includes the phone’s MAC address, IP address, Call
Agent IP address and other information.
User settings Menu
This sub-menu lets you choose the setting options for ringing tones,
display language, display idel screen, heaset enable/disable, clock
alarm, voice mail number, password, and reset to factory defaults.
Alarm
The Alarm feature is not supported by the PressOne system.
Date Setting
The SwissVoice phone displays the date in the format dd/mm/yy by
default. You can modify this format to display the date in mm/dd/yy
or yy/mm/dd format.
You can also reset the date on the phone. However, the date and
time are set by the PressOne system. If you change the date (or
time) to other than what is current, it will be reset to the current date
and time whenever the phone registers with the Call Agent.
To change the display:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Clock and press OK.
4. Scroll to select Date setting and press OK.
5. Scroll to select Date format and press OK.
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6. Scroll to select the desired date format. Press OK to confirm
your choice.
7. Press and hold the Clear key to exit.
Display Contrast
To change the display contrast of the LCD on the phone:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Display and press OK.
4. Scroll to select Contrast and press OK.
5. Press the scroll keys up or down to adjust the contrast. Press
OK to confirm your choice.
6. Press and hold the Clear key to exit.
Headset Enable/Disable
To enable (or disable) the use of a headset:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Headset and press OK.
4. Scroll to select On to enable or Off to disable and press OK.
5. Press and hold the Clear key to exit.
Idle Display Text
This feature is not supported on PressOne phones.
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Language
You can choose from 5 display languages for the system menus:
English, French, German, Italian, or Spanish. If the display is
already in a foreign language, look for a word beginning with “*”.
NOTE:
Changing the language does not affect the messages
and information displayed by the PressOne system. The
service provider controls the system language for the phone.
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to *Language and press OK.
4. Scroll to select the desired language and press OK.
5. Press and hold the Clear key to exit.
Password
This feature is not supported on PressOne phones.
Personal Voice Mail Number
You can save a personal voice mail number, which will be used
when the network voice mail is not set or is unavailable.
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Other settings and press OK.
4. Enter a voice mail number and press OK.
5. Press and hold the Clear key to exit.
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Reset
This feature is not supported on PressOne phones.
Ringing Tones
You can set the ringing tones on your phone for internal or external
calls. There are three features that can be set:
• Melody - sets the melody that will be played.
• Volume - sets the volume of the ring.
• Rhythm - sets the frequency of the rhythm of the ring tone.
The Melody and Rhythm selected can be applied to internal or
external calls so that you can tell what type of call is incoming when
the phone rings. To set the ringing features:
1. Press the OK key for 3 seconds.
2. Select the Ringing tones menu and click OK.
3. Use the scroll key to select the option you want to modify
and click OK.
If you select Melody:
a. Select Internal or External for the type of call that the ring
will apply to and click OK.
b. Scroll up and down through the ring tones. Each ring tone
will play as it is highlighted.
c. When you hear one you like, press OK to select it.
If you select Volume :
a. Use the scroll keys to change the volume of the ring tone.
b. Press OK to set it.
If you select Rhythm:
a. Select Internal or External for the type of call that the ring
will apply to and click OK.
b. Use the scroll keys to change the speed of the rhythm that
is used (slow to fast).
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c. When you hear one you like, press OK to select it.
4. Press and hold the Clear key to exit.
Using a Headset
To use a headset to answer or make calls, you must enable the
feature through the user settings menu on the phone.
To enable (or disable) the use of a headset:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Headset and press OK.
4. Scroll to select On to enable or Off to disable and press OK.
5. Press and hold the Clear key to exit.
To make a call using the headset:
1. Ensure the headset is plugged into the phone and enabled.
2. Press the Loudspeaker key to answer.
3. Press the Loudspeaker key again to disconnect.
Using the Loudspeaker
Your telephone contains a loudspeaker that lets you converse
“hands free” without having to use the handset. A loudspeaker also
allows others in the room to listen and participate in a telephone
conversation.
When your phone rings, to turn on the loudspeaker and answer the
call (without lifting the handset) do one of the following:
• Press the green backlit line key.
• Press the Loudspeaker key .
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• Press the Answer soft key.
• Press the NewCall soft key (if you are already on a call).
To activate or deactivate the loudspeaker anytime during a call,
press the Loudspeaker key or the lit Line key. When the
speaker is active, the handset becomes inactive, and vice versa.
When the loudspeaker is on, press the Volu m e keys to adjust the
loudspeaker volume.
You can pick-up the handset at any time and continue the
conversation more privately. Picking-up the handset turns off the
speaker. If you leave the handset off hook, you can switch back and
forth between the handset and loudspeaker by pressing the
Loudspeaker key .
Loudspeaker Troubleshooting
Problem Solution
You can’t hear callers on the
speaker.
Callers can’t hear you when
you use the loudspeaker.
The caller’s voice echoes. Decrease the speaker volume.
14 Basic Phone Features SwissVoice Telephone User Guide
Increase the speaker volume.
Make sure nothing is blocking the
microphone, which is located on the left
side of the telephone under the handset
cradle.
Move closer to the microphone and face
the microphone when speaking.
Check the LCD to make sure your call is
not muted.
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Chapter 3
PressOne Telephone Features
This chapter contains an alphabetical summary of all features that
may be provided on your telephone. You will only be able to use
those features that have been configured on to your telephone by
the system administrator.
NOTE:
phone service provider. It is possible that some system
features are not configured on your phone. If you do not have
a feature listed in this chapter and would like to have it on your
phone, contact your system administrator for help.
Each user’s phone features are configured by the
Feature Activation Digit
Some features require you to dial an activating digit followed by a
numeric code (example: 588). The default value for this activating
digit is 5 and it is used throughout this help system. However, your
system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default.
Operation of all features will be exactly the same.
NOTE:
procedures are the default values for your phone system at the
time of installation. They may be changed by your system
administrator. Any list of feature codes given to you by your
system administrator should be used in place of the codes
listed here.
The feature codes (“star codes”) listed in these
Abbreviated Dial
This feature lets a you create, modify, delete, verify and use a
personal list of up to 100 Abbreviated Dial codes. Abbreviated Dial
codes must be entered as two digits when programming and dialing
(Example: enter 00-09 instead of 0-9).
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Creating an Abbreviated Dial Code
1. Press 75#.
NOTE:
steps.
2. Press 1 to program (set) the Abbreviated Dial code.
3. Press the digits (00-99) you wish to use as the Abbreviated Dial
code or enter * to exit.
4. Dial the phone number you want to assign to this Abbreviated
Dial code, followed by #.
The phone number you entered for this Abbreviated Dial
number is repeated back.
NOTE:
dial the call. This includes the area code for long distance calls
and may include the area code for local calls in some areas.
5. Press # to save or * to exit without saving.
6. Program or verify another Abbreviated Dial code or hang up to
exit.
A voice prompt will lead you through the remaining
Be sure to enter all the numbers normally required to
Using an Abbreviated Dial Code
1. Press *3 then the desired Abbreviated Dial code (00-99).
2. Wait for the called party to answer.
Modifying an Abbreviated Dial Code
1. Press 75#.
NOTE:
steps.
2. Press 1 to program (set) the Abbreviated Dial code (00-99).
3. Press the digits of the Abbreviated Dial code to modify followed
by # or press * to exit.
16 VocalData Telephone Features SwissVoice Telephone User Guide
A voice prompt will lead you through the remaining
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4. Dial the phone number you want to assign to this Abbreviated
Dial code followed by the # sign, or press * to cancel.
The phone number you entered for this Abbreviated Dial
number is repeated back.
NOTE:
dial the call. This includes the area code for long distance calls
and may include the area code for local calls in some areas.
5. Press # to save the changes or * to exit without saving.
6. Program or verify another Abbreviated Dial code or hang up to
exit.
Be sure to enter all the numbers normally required to
Deleting an Abbreviated Dial Code
Deleting an Abbreviated Dial code means simply removing the
telephone number associated with the Abbreviated Dial code.
1. Press 75#.
NOTE:
steps.
2. Press 1 to program (set) the Abbreviated Dial code (00-99).
3. Press the digits of the Abbreviated Dial code to delete followed
by the # sign.
A confirmation message tells you: “No number was entered.”
A voice prompt will lead you through the remaining
4. Program or verify another Abbreviated Dial code or hang up to
exit.
Verifying an Abbreviated Dial Number
1. Press 75#.
2. Press 2 to verify (check) an Abbreviated Dial code (00-99).
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3. Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial
number is repeated back.
4. Program or verify another Abbreviated Dial code or hang up to
exit.
Anonymous Call Rejection
When enabled, this feature rejects calls from callers who block the
display of their caller ID information.
Enabling Anonymous Call Rejection
1. Press *77 on the telephone keypad.
2. Hang up.
On the next incoming call, the calling party gets a message that
the party they are calling does not accept anonymous calls.
Disabling Anonymous Call Rejection
1. Press *87 on the telephone keypad.
2. Hang up.
Authorization Code Calling
This feature is available system-wide to allow/deny long distance
dialing and does not appear as a button on your telephone.
If you are required to enter an authorization code for a call, follow
these steps:
1. Access an outside line.
2. Press #.
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3. Enter the authorization code (obtained from your system
administrator). When the correct code is entered, you hear dial
tone.
4. Enter the desired number you want to call.
Billing Codes
This feature, if enabled by your service provider, lets you assign a
project or client code to any call. The code is recorded in the Call
Data Record (CDR) file. Contact your system administrator to
retrieve the billing records from the CDR file. You can enter the
billing code from the telephone keypad or using star codes.
…using the Phone
After you dial the number (or during a call), follow these steps:
1. Press the Billing key (as configured by the system
administrator).
2. Enter the associated billing code for the call.
3. Re-press the Billing button.
…using Star Codes
After you have dialed the number (or during a call), follow these
steps:
1. Press *02.
2. Enter the associated billing code for the call.
3. Press the # key.
NOTE:
but only the last code entered is recorded for billing purposes.
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You can perform this function as many times as desired,
Blind Transfer
Use this feature to transfer a call to another number without having
to announce it. See also “One-Touch Transfer” on page 50 and
“Transfer” on page 68.
1. Tell the calling party you will transfer the call.
2. Press the scroll key to select the Trnsfr softkey and press OK
to select.
3. Dial the number to which you want to transfer the call.
4. Hang up.
Call Back Queuing
This feature instructs the PressOne system to call you when a
previously unavailable outgoing line becomes available. (See also
“Hold-on Queuing” on page 37.)
When you try to make an external call and all outgoing lines are
unavailable, you will hear a recorded announcement. When you
hear the announcement, follow these steps:
1. During a call where you hear that all lines are unavailable,
press the scroll key to highlight the CallB soft key. Press OK to
select.
2. Hang up. When the line becomes available, the system calls
your station with a system ring (two short rings).
3. Answer the call to have the system automatically dial the
external number for you.
NOTE:
button, the speaker button or by picking up the handset. You
hear a message that all trunks are busy and you are queued for
the next available trunk. the Call Back button and hang up to
remain queued. If you hang up without pressing Call Back, you
are removed from the queue. While you are queued, the line is
unavailable for use.
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You can access the line at any time by pressing the line
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Call Block (Selective Call Rejection)
Call Block (also known as Selective Call Rejection) allows you to
program your phone not to accept calls from a list of telephone
numbers. All calls from phones on the list receive a message which
says you are not accepting calls.
To use this feature (*60), you create a list of telephone numbers
(internal or external) that receive the message when a call with that
caller ID appears at your telephone.
Call Block is managed through a menu of commands activated by
pressing digits on the keypad. The menu commands are:
• 1 - Enable/disable feature
• 2 - Add last caller to blocked list
• 3 - Add numbers to blocked list
• 4 - List numbers to blocked list
• 5 - Delete numbers from blocked list
If you have a display on your telephone, the options for each menu
level appear on your display. For example, if you press 5 to delete
a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
Enabling/Disabling Call Block
The PressOne system allows you to turn the Call Block feature on
and off (i.e., decide when calls from your list will be forwarded and
when they will ring at your telephone as usual). Disabling (turning
off) the feature does not delete the list of callers who are blocked
and receive the message.
1. Press *60 or *80 on the telephone keypad.
• A voice prompt tells you whether Call Block is enabled or
disabled and then gives the menu choices.
2. Press 1 to enable Call Block if it is disabled or to disable the
feature if it is enabled.
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Blocking Number of Last Call Received
1. Press *60 or *80 on the telephone keypad.
A voice prompt tells you whether Call Block is enabled or
disabled and then gives the menu choices.
2. Press 2 to add the number of the last call you received to the
blocked list.
You are returned to the Selective Call Forward menu.
3. Select a menu item or hang up.
NOTE:
already on your list, but simply adds the most recent caller to
your blocked list.
Adding a number this way does not affect any numbers
Adding Numbers to Call Block List
1. Press *60 or *80.
2. Press 3 to add telephone numbers to the list of numbers that
will be blocked.
3. Enter the number with no spaces, dashes or special characters
followed by the # key.
4. Press # to save the entry or * to exit without saving.
5. Select a menu item or hang up.
Listing Blocked Numbers
1. Press *60 or *80 on the telephone keypad.
2. Press 4 to hear the list of numbers which will be blocked.
The voice prompt announces the list and the first number.
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3. Press # to hear the next number or press * to return to the Call
Block menu.
NOTE:
will scroll through the list of member numbers, starting over
with the first number after the last number is spoken.
4. Repeat the previous two steps until you have heard as many of
the numbers as you want.
5. Press * to return to the Call Block menu when you are finished
listening to member numbers.
As long as you press # for the next number, the system
Deleting Numbers from Call Block
1. Press *60 or *80 on the telephone keypad.
• A voice prompt tells you whether Call Block is enabled or
disabled and then gives the menu choices.
2. Press 5 to delete telephone numbers from the list of numbers
which will be blocked.
3. The voice prompt provides options for deleting members
including:
• Press 1 if you know the number to delete;
(see Step 4)
• Press 2 for a list of numbers;
(see Step 8)
• Press 3 to delete all numbers;
(see Step 14)
• Press * to return to the Call Block menu.
4. Press 1 to remove a specific number.
5. Enter the number to delete with no spaces, dashes or special
characters followed by the # key.
The voice prompt repeats the number you just entered.
6. Press # to save the entry (delete it from your list) or press * to
cancel the entry.
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