Swisscom TeleAlarm S12 User Manual

TeleAlarm® S12

User Guide

Dear customer,

Thank you for purchasing this Swisscom product. This instruction manual shall
assist you in handling your TeleAlarm

®

S12.

Please take some time to become familiar with the product so that you can fully
profit from its entire range of service features.

Please keep this instruction manual in a safe place.

All rights reserved.

Swisscom reserves the right to make changes in the information contained in
this document at any time without prior notice. Great care has been given to the
contents of this document; however Swisscom cannot be held liable for the con­sequences of any errors or omissions contained herein or for consequential or
incidental damages incurred as a result of acting on information contained in
the document.

TeleAlarm

®

is a registered trade mark of TeleAlarm SA.

The TeleAlarm

®

S12 is manufactured in La Chaux-de-Fonds (Switzerland) by Te-

leAlarm SA.

TABLE OF CONTENTS

4

Brief description......................................................................................... 6

TeleAlarm® S12.......................................................................................6

Methods of transmitting your call for help ..................................................7

Automatic monitoring............................................................................... 8

Overview .................................................................................................. 9

TeleAlarm® S12.......................................................................................9

Wrist transmitter S37..............................................................................10

Further available accessories .................................................................. 10

Installation .............................................................................................. 11

Positioning the TeleAlarm® S12............................................................... 11

Installation on a piece of furniture........................................................11

Wall mounting ...................................................................................11

Connecting the TeleAlarm® S12.............................................................. 11

AC adaptor .......................................................................................11

Telephone network cord .....................................................................12

Telephone connection cord.................................................................12

Getting started ........................................................................................12

Initial use .............................................................................................. 12

Operation...............................................................................................16

Triggering a call for help ........................................................................16

The pre-alarm .......................................................................................16

Contacting a private individual ...............................................................16

Cancelling the call for help..................................................................... 16

Receiving alarms via telephone ...............................................................17

Presence control (daily report).................................................................18

Turning the presence control on ..........................................................18

Turning the presence control off ..........................................................18

Triggering an automatic call for help ...................................................18

Back-lit coloured buttons........................................................................18

Priority switching ....................................................................................18

Taking phone calls through the transmitter...............................................19

Locking the keyboard .............................................................................19

Automatic monitoring............................................................................... 20

Ready mode..........................................................................................20

Signals of the LCD display ......................................................................20

Signals of the LED indicator ....................................................................21

Loudspeaker signals...............................................................................21

TABLE OF CONTENTS

5

Programming.......................................................................................... 22

Keyboard overview ................................................................................ 22

Programming or deleting a radio transmitter............................................ 23

Programming a silent alarm ................................................................... 24

Programming an alarm recipient ............................................................ 24

Monitoring centres ................................................................................ 26

Recording voice messages ..................................................................... 26

Programming general parameters........................................................... 27

Programming the language of the TeleAlarm® S12 .................................. 28

Programming presence control............................................................... 29

Programming the keyboard illumination .................................................. 30

Programming the Prealarm period and Prealarm sound signal .................. 31

Programming the prealarm stop ............................................................. 32

Checking the system and troubleshooting .................................................. 34

Checking the radio range ...................................................................... 34

Periodical alarm transmission test ........................................................... 35

After programming alarm transmission test .............................................. 35

Warnings and conditions ......................................................................... 36

Important safety instructions ................................................................... 36

Battery maintenance instructions............................................................. 36

Disposal of the batteries......................................................................... 37

Environmental impact ............................................................................ 37

Important information.............................................................................. 38

Licence and conformity .......................................................................... 38

Repair / Maintenance............................................................................ 38

Rented units ...................................................................................... 38

Purchased units ................................................................................. 38

Storage battery .................................................................................. 38

Help ................................................................................................. 38

General information .......................................................................... 38

GENERAL PRESENTATION

6

Brief description

Tel e A l a rm

®

S12

In case of an emergency, the
TeleAlarm

®

S12 calls private individu­als or a monitoring centre to ensure
your security around the clock. The
TeleAlarm

®

S12 can store up to eight
telephone numbers of the people or
services of your choice.

In an emergency, just press the call for
help key on the radio transmitter,
which you always wear, and your con­tacts will be called automatically.

The transmitter uses radio signals to
forward your call for help to the
TeleAlarm

®

S12 base unit, which
automatically calls the people you
have chosen. If the TeleAlarm

®

S12
gets no answer from the first person it
calls, it dials the next number.

Once the unit has established a phone
connection, the TeleAlarm

®

S12 will

play a previously recorded mes-
sage that gives your contact informa­tion, for example, information on how
to contact you.

The built-in microphone and loud­speaker allow you to talk to your con­tact at a distance from the
TeleAlarm

®

S12 without having to pick

up the receiver (« hands-free » com-
munication). Your contact can assess
your situation precisely and provide
you with the specific help you need.

The display gives current informa­tion about the actions carried out by
the TeleAlarm

®

S12.

The TeleAlarm

®

S12 also offers addi-

tional features to make your tele-
phone easier to use:

 You can receive incoming telephone

calls via the radio transmitter with­out having to go to the telephone.

Important:

How long does it take for the Tele­Alarm® S12 to dial the next pro­grammed number?
After the dialing of a number, the
TeleAlarm

®

S12 waits approximately
30 seconds for the called person to
confrim through key [4] on his tele­phone. Without a confirmation within
these 30 seconds (no answer, no
pressing on key [4], Combox, etc.), the
S12 hangs up automatically and dials
the next number. When only one
number is programmed, the S12 waits
for one minute before it dials the
number again. If the number is occu­pied, the S12 dials immediately the
next number without waiting for 30
seconds.

When a Combox or an answering ma­chine picks up, does the TeleAlarm

®

S12 call the next number?
As mentioned above, without a con­firmation within 30 seconds following
the dialing of the number, the S12
hangs up and dials the next number.

GENERAL PRESENTATION

7

When a programmed number is di­verted, for example towards a mobile
telephone, what happens?
The 30 seconds restart after the dial­ing of the final destination number. If
the diversion lasts less than 30 sec­onds, then the mobile telephone (for
example) rings and the call can be
taken. If the diversion lasts longer than
30 seconds, then the call recipient is
considered as unreachable and the
TeleAlarm

®

S12 dials automatically

the next number.

When 8 numbers are programmed
and no-one has picked up and ac­knowledged the call, what happens
then?
The TeleAlarm

®

S12 tries again to
reach the first number, then the sec­ond number, and so on. The total
number of calls is however limited to
24 (3 cycles of 8 numbers, or 4 cycles
of 6 numbers, etc.), and at maximum
4 complete cycles (if, for example, 4
numbers are registered, then each
number will be dialed at most 4 times,
thus 16 calls in total). If none of the
registered numbers answers, the call
for help is lost. The user should then
press his wrist transmitter S37 again to
trigger a new call for help.

Methods of transmitting
your call for help

The TeleAlarm® S12 can contact:
 Private individuals (neighbours,

relatives, nurses, etc.)

 Monitoring centres.

You can choose people you know
(neighbours, relatives, friends, etc.) or
medical services which are active in
the area to receive your calls for help.
To be sure that your call for help will
be answered both day and night, you
can include the services of a monitor­ing centre. Swisscom works with op­erators of call monitoring centres.

The people whose telephone numbers
are entered in the

TeleAlarm

®

S12
must know that you are relying on their
help, and they are obligated to pro­vide assistance. These people should
know your needs and have keys to
your home so they can enter if neces­sary.
The programming of a monitoring
centre is only possible via remote pro­gramming.

The emergency numbers 144, 117
and 118 may not be programmed into
your TeleAlarm® S12; the telephone
numbers of hospitals, doctors, etc.
may not be programmed without get­ting permission to do so first.

GENERAL PRESENTATION

8

Automatic monitoring

The AC adaptor connects the
TeleAlarm

®

S12 to your household

current (230 Volts). If there is a power
failure, a backup battery will en­sure the power supply of the device for
about 120 hours

The radio transmitter uses a lithium
battery that can handle more than
3,000 transmissions.

The power supply and telephone line,
the TeleAlarm

®

S12 backup battery
and the wrist transmitter battery are
monitored.

If there is a loss of power or if one of
the batteries runs low, the failure mes­sage will be shown on the
TeleAlarm

®

S12 display. This informa­tion can be relayed to a monitoring
centre.

GENERAL PRESENTATION

9

Overview

Tel e A l a rm

®

S12

Bottom view:

Red button for

help call

Loud

s

p

eake

r

Green reset

button

Mic

rop

hon

e

Programming

keyboard

LED indi

c

ator

LCD d

i

s

play

Yellow butto

n

« 10V AC » plug

(AC adaptor input jack)

T+T Telephone

cord socket

«

LINE »

ON/OFF switc

h

Series N

o

ID labe

l

Wall mounting

s

Telephone

connector

socket



GENERAL PRESENTATION

10

Wrist transmitter S37

Your TeleAlarm

®

S12 includes the fol­lowing accessories:
 TeleAlarm

®

S12 call for help unit;

 Wrist transmitter S37 ;
 Clip for wrist transmitter S37 ;
 AC adaptor ;
 Telephone network cord ;
 Telephone connection cord ;
 Instruction manual (this manual).

Further available accesso­ries

For your TeleAlarm® S12 other acces­sories can be supplied. (Please contact
your Swisscom

dealer for further de-

tails).

For example:

 Additional wrist transmitters S37 ;
 Clip for wrist transmitter S37 ;

LED indicato

r

Call for help

button

INSTALLATION

11

Installation

Positioning the
Tel e A l a rm® S12

Installation on a piece of furniture

We recommend placing the
TeleAlarm

®

S12 on a slip-proof surface.
However, do not place anything (blanket,
etc.) on top of the unit (loudspeaker!).

Wall mounting

Mount the TeleAlarm® S12 to a smooth
wall surface using two screws set 157 mm
apart. The power cord and the telephone
cords should be placed inside the chan­nels on the bottom of the
TeleAlarm

®

S12.

Connecting the
Tel e A l a rm® S12

AC adaptor

Connect the TeleAlarm® S12 to the 230V
household current. Insert the AC adaptor
into the AC adaptor input jack

« 10V

AC »

of the TeleAlarm® S12 and plug the
AC adaptor into a 230V outlet. For safety
reasons, we recommend that you use an
outlet in close proximity to the
TeleAlarm

®

S12 unit. The AC adaptor

should be easy to reach

.

Telephone wall jac

k

Telephone line cabl

e

Telephone connection cabl

e

To



socke

t

To « LINE » socket

To the

«

10V A

C

» socke

t

AC ad

a

ptor

Local te

l

e

phone se

t

Tel

e

A

lar

m® S12

GETTING STARTED

12

Telephone network cord

The TeleAlarm® S12 has a serial tele­phone connection and does not inter­fere with normal telephone use. How­ever, the unit will not work on ISDN
lines. Insert the small telephone con­nection plug into the telephone con­nection socket « LINE » and insert the
large telephone connection plug into
the telephone jack on the wall.

Telephone connection cord

Insert one of the telephone connection
cord plugs into the telephone connec­tor socket

 and insert the plug at

the other end of the telephone con­nection cord into the phone for “se­rial” use with the unit.

Getting started

Initial use

This section concerns only the initial
programming of the unit with default
factory settings (without centre pro­gramming). For future or additional
programming operations, please refer
to « PROGRAMMATION » section.

 Turn the ON/OFF switch on the

bottom side of TeleAlarm

®

S12 to

the ON-position.

After the unit has been turned on, the
TeleAlarm

®

S12 will prompt you to se­lect a language, to program an alarm
recipient, a radio transmitter and a
voice message.

When the unit is turned on, the display
will show the following welcome mes­sage for a few seconds:

* TELEALARM S12 *

Swisscom

The display will show the message:

¬ Sprache 0
Deutsch £

Important note:

If you do not see this display at this
point, it means that the unit has al­ready been programmed. If this is the
case, you can simply skip this section
and follow the instructions in later sec­tions for adding to or changing the
programming.