Swisscom combox basic, combox pro Quick Manual

Quick guide

COMBOX® basic and pro
for fixed-line and mobile
networks.

Table of contents

COMBOX® – your answering machine 2

COMBOX® – before use 2

Activating and deactivating COMBOX® 3

Recording greeting and absence messages 5

Listening to messages on COMBOX® 6

COMBOX® PIN 7

Using COMBOX® abroad 7

Managing COMBOX® online 8

Retrieving, printing and sending faxes 8

The bottom line 9

Brief overviews for on the go 9

Version November 2016

2

COMBOX® – your answering machine

Always ready to receive messages: COMBOX® is the answering machine for all fixed-line and
mobile phones. COMBOX® answers any call that you cannot receive personally and digitally
records the caller’s voice message. You can operate your COMBOX® worldwide from any phone
as well as online.

COMBOX® is available in two versions:

> COMBOX® basic is the standard version
> COMBOX® pro offers additional services such as receiving, printing and sending faxes. In

addition, it features greater storage capacity and other extensive options for use. You can
carry out configuration in the Online Customer Centre.

COMBOX® pro at a glance

> You can forward incoming messages (voice messages and faxes) to up to three e-mail

addresses of your choice. The message is sent as an attachment.
> COMBOX® pro is also a fully-fledged fax machine that allows you to receive and send faxes.
> In the Swisscom Customer Centre, you have online access to your COMBOX® pro from any PC

with Internet access.
> COMBOX® pro costs CHF 5.00 monthly – or is already included in your plan.
> If COMBOX® pro is not already part of your plan, you can either change your existing

COMBOX® basic plan into a pro plan in the Online Customer Centre or use the hotline.

This document provides a structured overview of the four different forms of COMBOX®:

COMBOX® basic for fixed-line networks

COMBOX® basic for mobile networks

COMBOX® pro for fixed-line networks

COMBOX® pro for mobile networks

COMBOX® – before use.

Before you can use your COMBOX®, it must be linked to your telephone number.

> COMBOX® mobile basic and pro is already preinstalled and activated, and does not have to be

registered.

> With COMBOX® fixed-line basic and pro, forwarding to COMBOX® must be activated before

first use. If you also have an analogue fixed-line connection, dial the toll-free phone number

0800 266 269 from your own telephone and follow the instructions on page 3 to register your

COMBOX®.

pro

pro

pro

pro

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pro

Note: All settings marked with the

following symbol can be adjusted
online in the Customer Centre at
www.swisscom.ch/login

3

Activating and deactivating COMBOX®

In order for COMBOX® to answer your calls, you must turn on call forwarding to COMBOX®.

You can find a description of the various forwarding services on the next page. In the following
descriptions for call forwarding, please substitute the desired numerical code for “NN”.

Available codes (NN = )

004 Activation/deactivation of 61,62,67 at once (mobile only)
61 Call forwarding “when no answer”
62 Call forwarding “when mobile phone is switched off or has no reception” (mobile only)
67 Call forwarding “when busy”
21 Call forwarding “direct”

Call forwarding on the fixed-line network

So you never miss a call, the two forwarding options “if no answer” (Service 61) and “when
busy” (Service 67) should be activated.

We recommend that you make the settings online in the Customer Centre: To do this, go to
www.swisscom.ch/login under Fixed-Line Telephony (IP) -> Call Forwarding.
Alternatively, use the menu on your fixed-line telephone or follow the procedure described
below.

Activate

1. Pick up the phone on whose telephone number you have registered your COMBOX®

2. Dial NN 086x # (x is your 10-digit telephone number including prefix) #

Example: 61 086 044 123 45 67 #

3. Wait for confirmation of activation, hang up

4. Call forwarding to your COMBOX® is now activated

Deactivate

1. Pick up the phone on whose telephone number you have registered your COMBOX®

2. Dial # NN # #

3. Wait for confirmation of deactivation, hang up

Call forwarding on the mobile network

So you never miss a call, you should activate all forwarding options. You can do this with code
004 as “NN”. Device-specific instructions can be found online at www.swisscom.ch/hilfe.

Activate

1. Pick up the mobile phone on whose telephone number you have registered your COMBOX®

2. Dial NN +41 86x # and press the call button

(x is your 10-digit phone number including. prefix)
Example: 61 [phone] # #

3. Wait for confirmation of activation, hang up

4. Call forwarding to your COMBOX® is now activated

Deactivate

1. Pick up the mobile phone on whose telephone number you have registered your COMBOX®

2. Dial # # NN # and press the call button #

3. Wait for confirmation of deactivation, hang up

Querying status

1. Pick up the mobile phone on whose telephone number you have registered your COMBOX®

2. Dial # NN # and press the call button

3. Wait for a response, hang up

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