Swann SWWHD-PTCAM Quick Start Manual

Security Made Smarter

QUICK START GUIDE

1080p Pan & Tilt
Wi-Fi Camera

Limited Warranty Terms & Conditions

Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original
purchase date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the
stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for
all freight charges incurred to send the product to Swann’s repair centres. The end user is responsible for all shipping costs incurred when
shipping from and to any country other than the country of origin.
The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product.
Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are
the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party.
Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties
void.
By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal
rights will take precedence.

FCC Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Simplified EU Declaration of Conformity

Swann Communications declares that this device is in compliance with the essential requirements and other relevant provisions of Directive
2014/53/EU. A copy of the Declaration of Conformity can be found at: www.swann.com/uk/compliance

Correct Disposal of this product. This marking indicates that this product should not be disposed with other household wastes
throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection

systems or contact the retailer where the product was purchased. They can take this product for environment safe recycling.

QSGPTCAMVER3E | © Swann Communications 2018

Light Sensor

Detect s ambient light
and turn s on the infrare d
LEDS fo r night vision, if
necessary

Speaker

Ethernet Port

Used for w ired
connection/setup

Reset Button

Hold for 10 s econds
to perf orm a factor y
reset . This will rebo ot
the came ra and clear
all set tings to factor y
defaults, including
previ ously configur ed
Wi-Fi s ettings, so y ou
can set up y our camera
again, if n eeded

USB Power Port

Restarting your camera
can sometimes quickly
resolve a problem—just
disconnect the USB cable,
and then plug it back in

MicroSD Card Slot

Never miss the moment—Put in a
microSD card to record and save
motion-activated events

Power LED

Threaded
Mounting Hole (Bottom)

Prefer to m ount your camer a?
Just at tach the include d
mountin g bracket to the wa ll,
then line t he threaded ho le on
the bott om of the camera up
with the t hreaded stud o n the
mounting bracket and tighten
the knob to s ecure the came ra

Connected state

ON

Unconnected state

OFF

Wi-Fi LED

Microphone

Infrared LEDS

Dual-Band
Wi-Fi Antenna

Getting to know your Pan & Tilt Wi-Fi Camera

ENGLISH

NEED HELP?

[e-mail]

support.swann.com

Please open the Wi-Fi settings
option on your smartphone and
connect to your camera’s network

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Quick start: Setup via Wi-Fi Quick start: AlwaysSafe App

Live View Screen

Devices Screen

Alternative setup

via Ethernet connection

Tips & Tricks

Download and inst all the latest version of the AlwaysS afe app from
the Apple App Store or G oogle Play Store on your smartphone.

Connect the camer a to your Wi-Fi router using the included
Ethernet cable, and if you ha ve not already done so, connect
the camera to power. Note: You will not hear instr uctions
from the camera when it detects the Ethernet connection.

Make sure your smartphon e is connected to the same Wi-Fi
router as the camera, th en open the AlwaysSafe app. The app
automatically detects a nd adds the camera to the Devices screen.

From the preview window of the camera, tap > Wi-Fi, choose
a Wi-Fi network from the list of detected networks, and enter the

Wi-Fi password. Make sure to tap at the top right of the screen
to save the camera’s Wi-Fi connection settings.

You can now unplug the Ethernet cable and move the camera to the
desired location—as long as it is within range of your Wi-Fi router,
the camera will automatically reconnect. Or you can also continue
using the Ethernet connection—it can often provide a faster and
more reliable internet connection but camera placement will be
limited by the length of the Ethernet cable.

Connect the camer a to the power adapter using the included USB
cable, then plug the power a dapter into a power outlet.

The camera wil l begin rotating as part of its star tup sequence.

Once ready, the camera go es into Wi-Fi configuration mode and
talks you through the set up process. Listen carefully and follow t he
voice prompts to complete the setup of t he camera.

If, for any reason, you’re having trouble jo ining the camera to your
Wi-Fi netwo rk wirelessly, try using the Ethernet conne ction method to
configure Wi-Fi conne ction settings for the camera.

Setting up your camer a is quick and easy. Just follow these simple steps.

1

1

2

3

4

2

3

4

“AlwaysSafe”

Power Adapter

Micro-USB Connector

USB Cable

Ethernet Cable

Wi-Fi

Router

Wait ~30s

• If you have problem s setting up the camera w ith the app, try turning of f

“Mobile Data” or “Cel lular Data” on your smartp hone first. This will p revent
your smartph one from automatically sw itching to cellular data for in ternet
connection onc e it detects the SWANN_ xxx networ k has no internet access.

• The camera supports both 2.4GHz and 5GHz Wi-Fi networks. Try
experimenting with both bands to see which one gives you better performance.
As a general rule, the 5GHz band has a shorter range but is great for high
bandwidth activities like online video streaming. The 2.4GHz band is better for
long range but is more prone to interference from other wireless devices.

• If your home Wi-F i network does not imme diately appear in the list of
available W i-Fi networks dur ing the in-app setup, simply tap to scan
again and refres h the list.

• Create a passw ord for the camera when pr ompted by the app. (Please note
the username of th e camera is “admin”.) Password prote ction is designed to
prevent someon e from accessing your camer a on another device.

• Want to securely share access to your camera with family members? We’ve
made it easy—simply install the AlwaysSafe app on their smartphone, open
the app, then tap + and scan the QR code you are sharing on your smartphone
( > Share). The app will automatically pick up your camera. To log into your
camera, provide your camera’s password (one-time process). From here on,
your camera can be viewed anytime from their smartphone as long as there is
internet access.

LAN

HEADS-UP!

Open the AlwaysSafe app when prompted,

then wait for the app to detect the camera,

and tap OK once the setup box appears on

the screen to continue with the setup.

Tap to stop or start live view

Preview window.

Tap to start live view

Tap to capture a snapshot /

record a video during live view

Tip: Snapshots & recordings are
saved to the internal memory of

your smartphone. Look for the

AlwaysSafe folder

Tap to enable the talk function

Tip: It’s not unusual to hear
audio feedback (echo, high-

pitched noise)—the camera’s

mic is very sensitive (so you

don’t miss hearing anything!)

Try plugging in your earphones

for a better experience

Quickly start live view of the last
watched camera

Want to learn more about using the AlwaysSafe a pp?

Download the AlwaysSafe A pp Manual from: support.swann.com

Select the cameras to be
displayed, if available

Multi-camera window options

Tip: Only one camera can be
displayed at a time if streaming in
“Clear” quality

Tap for a landscape (fullscreen)
display of the live view window

Tap to hear or mute the sound

Manually add a camera using
the QR code scan method

Tap to change the video
stream quality between Fluent
(smoother movement) and
Clear (higher quality)

Tap to adjust color setting

Manage cam era settings a nd
features su ch as date & time,
camera pa ssword, Wi -Fi
connection, motion detection
sensitivity, email notifications,
share your camera, and more

Tap to enable pan & tilt controls

Tip: For continuous movement, drag and hold joystick

in desired direction

Tap to return to the

Devices screen

Camera name and

connection status

Access app s ettings and

general information

Note: The camera’s Wi-Fi con figuration mode times out in 10 minutes.
Simply restar t the camera if you need more time to set it up.

Search, playback, and export
events recorded on the
microSD card