Swann SwannEye User Manual
SwannEye
Pan/Tilt IP Camera
M440IPC050911E
FCC Verication
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV technician for help
These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. These devices may not cause harmful interference, and
2. These devices must accept any interference received, including interference that may cause
undesired operation.
IMPORTANT NOTE:
All jurisdictions have specic laws and regulations relating to the use of cameras. Before using any
camera for any purpose, it is the buyer’s responsibility to be aware of all applicable laws and regulations
that prohibit or limit the use of cameras and to comply with the applicable laws and regulations.
FCC Regulation (for USA): Prohibition against eavesdropping
Except for the operations of law enforcement ocers conducted under lawful authority, no person shall
use, either directly or indirectly, a device operated pursuant to the provisions of this Part for the purpose
of overhearing or recording the private conversations of others unless such use is authorized by all of the
parties engaging in the conversation.
WARNING
Modications not approved by the party responsible for compliance could void user’s authority to
operate the equipment.
IMPORTANT SAFETY INSTRUCTIONS
• Make sure product is xed correctly and stable if fastened in place
• Do not operate if wires and terminals are exposed
• Do not cover vents on the side or back of the IP camera and allow adequate space for ventilation
DEFAULT PASSWORD INFORMATION
To ensure your privacy, this IP camera supports password protection.
• The default, all-access username is “admin”. If the camera asks you to log in before you’ve set a
password, enter admin as your username and 123456 as the password. This will give you full access
to all areas of the SwannEye.
• To ensure your ongoing privacy, we strongly recommend setting a password as soon as possible.
Choose something that you’ll remember, but that others would be unlikely to guess.
• If you do manage to lock yourself out of the SwannEye, you’ll need to contact us at the Swann
Technical Support Telephone Helpdesk - the number is on the back cover.
Package Contents
Wireless IP Camera w/ wi- antenna Power Adapter
Software CD Screws and Wall Plugs
Wall/Ceiling Mount Manual
1. Welcome
The SwannEye IP Camera is an integrated wireless IP (network) camera solution.
Put simply, it’s a very smart camera that has its own web server embedded. Once
congured, the camera only needs a power source to operate. Communication to
the camera can be done wirelessly through almost any browser from almost any
broadband internet connection in the world.
You can adjust where the camera is looking, view and record images, listen and
speak to someone located near the camera and even access the camera through
your smartphone device.
The quick start guide will get you up and running to get the camera operational
and see images. You can then work through the Administrator section (“8.4.
Administrator settings” on page 26) to fully congure the camera to your needs.
Note: You can access the camera from almost any browser such as Internet
Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera. For best results,
we suggest using Internet Explorer - many features are not available in other
browsers.
Contents
1. Welcome 3
2. Product Features 6
3. Product Layout 7
3.1. Front view ................................................................................................................ 7
3.2. Rear View .................................................................................................................. 7
3.3. Bottom View ........................................................................................................... 8
4. Installation 8
5. Software installation 9
5.1. PC conguration ................................................................................................... 9
5.2. Mac OS X conguration .................................................................................... 10
6. Using the SwannEye Search Tool on the local network 11
6.1. SwannEye Search Tool options ......................................................................12
6.1.1. Device Information ...................................................................... 13
6.1.2. IP Cong ..........................................................................................13
7. Accessing the camera from the Local Area Network (LAN) 15
7.1. Username and password..................................................................................16
7.2. Login page.............................................................................................................17
7.2.1. Language ........................................................................................ 17
7.2.2. Browser options on the PC .......................................................17
7.2.3. Browser options on the Mac ....................................................18
8. Interface & user accounts 19
8.1. Device Status ........................................................................................................ 20
8.2. Visitor Access ........................................................................................................21
8.3. Camera Controls ..................................................................................................23
8.4. Remote Settings .................................................................................................. 25
8.4.1. Device Info ...................................................................................... 25
8.4.2. Alias Settings .................................................................................25
8.4.3. Date & Time Settings ................................................................... 26
8.4.4. User Settings .................................................................................. 26
8.4.5. Multi-Device Settings ................................................................. 27
8.4.6. Network: Network Settings ...................................................... 29
8.4.7. Network: Wireless Settings ....................................................... 30
8.4.8. Network: ADSL Settings .............................................................32
8.4.9. Network: UPnP Settings .............................................................33
8.4.10. Network: DDNS Settings ...........................................................34
8.4.11. Alarm: Alarm Settings .................................................................35
8.4.12. Alarm: eMail Settings .................................................................. 36
8.4.13. FTP Settings ...................................................................................38
8.4.14. Alarm Settings (Motion Detection) .......................................40
8.4.15. Other Settings ............................................................................... 42
8.4.16. Maintain: Device Info .................................................................. 43
8.4.17. Maintain: Alias Settings ..............................................................44
8.4.18. Maintain: Date & Time Settings ............................................... 45
8.4.19. Maintain: Upgrade Firmware ................................................... 46
8.4.20. Maintain: Log ................................................................................. 47
8.4.21. Restore Factory Settings ............................................................48
8.4.22. Reboot Device ............................................................................... 48
8.4.23. Home ................................................................................................ 48
9. Connecting the camera to the internet 49
9.1. Connect directly through ADSL modem (no router) .............................49
9.2. Using a router to access the Internet ...........................................................50
10. Accessing the camera from the internet 51
10.1. What are IP addresses .......................................................................................51
10.2. Your IP Address .................................................................................................... 52
10.2.1. Dynamic IP address ..................................................................... 52
10.3. Static IP address ................................................................................................... 52
10.4. Port mapping .......................................................................................................53
10.4.1. Automatically forwarding ports using UPnP .....................53
10.4.2. Manually forwarding ports .......................................................53
10.5. DDNS ....................................................................................................................... 54
10.5.1. Linking DDNS names to IP addresses ................................... 54
10.5.2. How to link the name? ...............................................................54
10.5.3. How to register a name? ............................................................55
10.5.4. Access the IP camera using a DDNS name .......................... 56
11. Accessing the camera through a mobile device 57
11.1. iPhone/iPad ...........................................................................................................57
11.2. Android Device .................................................................................................... 57
12. Troubleshooting 58
12.2.1. Forgotten the administrator username or password? ....58
12.2.2. Indoor images icker? ................................................................ 58
12.2.3. There is no picture in Internet Explorer (IE) ........................ 58
12.2.4. IP Address conguration ...........................................................58
12.2.5. Network Conguration problems .......................................... 59
12.2.6. Problems with receiving images ............................................59
12.2.7. Images slow to update or poor frame rate .........................59
12.2.8. Can’t access the Network camera from the internet? ..... 60
12.2.9. Problems using Mozilla Firefox (or other browsers) ........ 60
13. Specications 61
14. Warranty Terms & Conditions 63
15. Helpdesk / Technical Support Details 64
2. Product Features
Quick and easy installation: The included SwannEye Search Tool helps you nd
your camera on the network and the intuitive web interface makes setup a breeze.
Wired & Wireless access: The camera can be accessed through a wired connection
using the 10/100 RJ45 LAN port or through wireless. The wireless 802.11b/g/n
standards are supported as well as WEP, WPA and strong WPA2 encryption.
Mobile Viewing: With support for MJPEG, the camera provides live viewing
across multiple platforms including PC, Mac and smartphones such as iPhone and
Android devices.
Multi-client access: The camera supports up to 4 simultaneous remote users. It
also can be congured to view up to eight more IP cameras from the one interface.
Infrared Night Vision: The integrated Infrared LEDs automatically turn on in low
light to provide night vision up to 33ft/10m.
Monitor and record live viewing from almost anywhere: You can view and
record live footage from the camera from almost anywhere in the world where you
have access to a computer, a web browser and internet broadband connection.
Notications: Receive notications to your email when an alarm is triggered
including the upload of images to your email, and FTP site or website.
WARNING: Do not attempt to move the pan/tilt functions of the camera by hand
as this may result in damage to the internal motors.
Setup
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SwannEye IP Camera
3. Product Layout
3.1. Front view
Light Sensor Light Sensor detects low light and
switches to night vision
Infrared LEDs These allow the camera to achieve
night-vision up to 33ft/10m.
Network Activity
LED
This will ash when there is
information being sent over a
network to or from the camera,
either wired or wireless.
CMOS Lens Sensor The lens is xed and cannot have its
focus manually adjusted.
Built-In Microphone Lets you listen remotely to activity
near the camera.
3.2. Rear View
Audio output socket Connect speakers or headphones
to this socket to hear what is being
captured by the cameras internal
microphone.
RJ45 (Ethernet)
socket
RJ45 10/100 Base-T plug. Connect
the camera to your network router
here.
DC5V/1.5A socket Connect the supply here.
Antenna mount Connect the WiFi (wireless)
antenna here to achieve wireless
communication.
Alarm I/O Block For connecting external alarms and
sensors.
Speaker
(not pictured)
The camera features a built-in
speaker - it’s located inside the case,
near the Alarm I/O Block.
RJ45
Power LED
Light Sensor
Microphone
DC5V
Antenna
Mount
Reset Button
Network
Activity LED
Audio Alarm
I/O Block
Infrared
LEDs
Setup
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SwannEye IP Camera
3.3. Bottom View
The reset switch is located on the rear of the camera, right under the antenna.
If you ever need to reset the camera back to factory settings and are unable to do
this from the menu screens, you can use the reset switch.
With the power on, insert a small non-pointed implement (such as a paperclip
or toothpick) into the hole until you can detect the button being depressed and
hold for at least ve seconds.
4. Installation
Before mounting your camera, we recommend you plug it in and congure it to
ensure you it is working the way you want. Even if you plan on using the camera
wirelessly, the initial conguration needs to be done through a wired (LAN)
connection.
1. Screw the antenna into the antenna mount at the rear of the camera
2. Attach an ethernet (LAN) cable to the RJ45/LAN port at the rear of the camera
3. Attach the other end of the cable to either your PC (for a direct connection)
or to your router (to congure it over your local area network (LAN).
4. Plug the power supply into the DC5V socket in the rear of the camera and the
other end into a power outlet.
Power supply: Make sure you use only the power adapter supplied with the
device. Using a non-approved adapter may damage the camera.
Self-Test: When powered on, the camera will perform a self test which will take
about 30 seconds. This may include the head rotating through a range of motions
before coming to rest in the centre as well as the Network Activity LED blinking.
Setup
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SwannEye IP Camera
5. Software installation
To congure the camera, you need to access it. This is done through a web browser
or the included CMS software (on the included CD) but:
You will need to know the IP address:port number
assigned to the camera by your network.
The simplest way of doing this is via the SwannEye Search Tool included on the
CD. There is a version for PC and Mac. The SwannEye Search Tool is also available
from our website.
5.1. PC conguration
To install the software:
1. Insert the
installation CD
into your CD/
DVD drive and the
installation screen
should appear
automatically. If it
does not appear,
navigate to the
CD/DVD drive
using Windows
Explorer.
2. To open the search tool (which locates your camera on your network) choose
Open SwannEye Search Tool.
3. To install the CMS software, choose Install SwannEye Monitoring.
Note: The software is only compatible with the Windows operating system. If
you’ve got a Mac OS-X based system, see “5.2. Mac OS X conguration” on page
10.
Setup
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SwannEye IP Camera
5.2. Mac OS X conguration
To use the SwannEye Search Tool under Mac OS X:
• No installation is required. Simply run the tool from the CD
by double-clicking on the ‘SwannEye Search Tool’ le. We
recommend you rst copy the le to your desktop and run it
from there in case you need to use the tool at some point.
• Once you double-click on it, the SwannEye Search Tool window will open. You
can now proceed to congure your camera using the following instructions.
Note: The SwannEye Search Tool le is also available on our website.
Setup
11
SwannEye IP Camera
6. Using the SwannEye Search Tool on the local
network
Double click the SwannEye Search Tool icon on the desktop and the SwannEye
Search Tool window will open.
The SwannEye Search Tool will search your network for any IP cameras and
devices.
IP cameras found on the LAN: : If one or more cameras are found on the LAN,
they will be listed in the Device List window. Once you select an item from the
Device List window, the right side of the window will self-populate with the IP
address information.
One or more IP cameras installed within the LAN do not share the same
subnet with the monitoring PC: If the message “Subnet doesn’t match, double
click to change” appears, double-click the listed camera with the mouse and
select “Network Conguration” to manually change the subnet for that camera to
match the same subnet as the LAN. See “6.1. SwannEye Search Tool options” on
page 12 for more information on what to do.
Note: Sometimes when the camera has not had enough time to fully communicate
with the router and congure itself, you will get the above subnets error. Simply
closing and restarting the SwannEye Search Tool may correct this.
Setup
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SwannEye IP Camera
6.1. SwannEye Search Tool options
If your camera is successfully listed in the Device List window, you can now
proceed to “6. Using the SwannEye Search Tool on the local network” on page
11 to log in and view the camera and congure its settings.
The right side of this window will show you the Device Information, IP Cong and
Authentication information.
Search (F3): Refreshes the Device List.
Browse (F4): Opens the feed from the highlighted camera in the Device List in
an Internet browser window. The browser will be your default browser. For best
results, we suggest using Internet Explorer.
Note: The IP address shown here for each camera is the INTERNAL Local Area
Network (LAN) IP address for each camera. You can use this address to access the
IP camera from within the same network you have attached it to but you cannot
access the IP camera from the internet using this number. See “10.1. What are IP
addresses” on page 51 for more information.
Setup
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SwannEye IP Camera
6.1.1. Device Information
Some basic information is provided such as Device name and the System/App
Firmware Version numbers.
6.1.2. IP Cong
This page is used to congure the network settings.
Set IP Automatically (Recommended): Check this box to obtain an IP address
from the DHCP server. The camera needs to be connected to a router via ethernet
(LAN) cable and the router needs to have DHCP capabilities.
To trigger this selection, you will need to enter the username (default: admin)
and password (default: 123456) and click Update (F5) and Yes to conrm. The
camera will reboot and when restarting, will attempt to get an IP address from
the DHCP server.
Setup
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SwannEye IP Camera
IP Address: The IP address assigned to the camera. If you are not having this
automatically assigned by a DHCP server, you will need to manually enter in
a valid static IP that is available on your network. The rst sections match the
rst three sections of your subnet.
Subnet Mask: The subnet the camera is connected to. The default subnet of
the camera is 255.255.255.0
Gateway: Make sure the subnet for each camera is set to the same subnet as
the PC IP address. The default gateway address is: 192.168.0.1
DNS Server: Enter the DNS address of the DNS server you want to use.
HTTP Port: The web port the camera will communicate on. Normally this is port
80 although this is sometimes blocked by some ISPs. We therefore recommend
you increment slightly to 85 or 90 to enable communication.
To successfully change any of these values, you will need to enter the administraor
username and password and click OK.
Viewing Account: The administrator username. Only the administrator has the
ability to make these changes. The default username is admin.
Viewing Password: The password for the viewing account you’re using. The
default password for admin is 123456.
Update (F5): Click to update the IP address and port information to the camera.
You’ll need a valid administrator username and password to be entered into the
Viewing Account / Password elds. When prompted, choose Ye s to apply your
changes and reboot the camera.
Setup
15
SwannEye IP Camera
7. Accessing the camera from the Local Area
Network (LAN)
The ‘SwannEye Search Tool’ shows the IP address+port number for your camera
on the Local Area Network (LAN).
You can access the camera by double-clicking on it in the ‘SwannEye Search
Tool’ list or by entering the camera’s IP address+port number (as shown in the
‘SwannEye Search Tool’ into a browser like Microsoft Internet Explorer or Safari.
Browser preference: On the PC, we recommend using Internet Explorer to access
the full range of options available.
In the SwannEye Search Tool’s Device List (as shown below left) we can see the
camera found is called ‘SwannEye’ and the IP cong section (below right) shows
the IP address assigned is 192.168.99.176 and the port number assigned to it is 85.
• To open the web interface of the camera, you can either click the Browse (F4)
button; or
• Type in the IP address+port number that is listed in the ‘SwannEye Search Tool’
into a browser. For example:
Setup
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SwannEye IP Camera
7.1. Username and password
When the login screen appears, enter the username and password. By default,
there is an Administrator account already set up in the camera. The default
Administrator account name is : admin and the password is 123456. There are
three types of access:
Administrator: Administrator accounts have full access to the camera. They can
congure the advanced function of the camera as well as having all the functions
of Operator and Visitor accounts.
Operator: Operator accounts can control the image settings of the camera and
Visitor functions.
Visitor: Visitor accounts can only view the camera images.
Remember: The default username is admin and the password is 123456. This is
an administrator account so you should at least change the password when you
rst log in to prevent unauthorized access to the camera. We also recommend you
change the username. The Administrator username does not have to be admin.
It can be anything you like (write it down somewhere safe so you don’t forget it).
Note: If you get the following message when trying to access the camera using
the Microsoft Internet Explorer browser:
Record function can not work because IE Protected Mode is on. You can add this site to
the list of Trusted sites (IE Tools menu > Internet Options > Security tab > Trusted sites)
you will need to follow the instructions given and adjust your Internet Explorer
browser security settings to authorise IE to ‘trust’ the camera and not block the
information it is trying to send to your browser for recording.
• In Internet Explorer, click the ‘Tools’ menu
• Click ‘Internet Options’ at the bottom of the list
• Click the tab labelled ‘Security’
• Click the ‘Trusted Sites’ icon and then the ‘Sites’ button
• Make sure ‘Require server verication (https:) for all sites in this zone’ is
unchecked
• Click ‘Add” to add the destination you are currently trying to reach with the
browser (which should be your camera)
• Click ‘Close’ to exit the window and click ‘OK’ to close the Internet Options
window. Your camera is now in the trusted list and can record through the
browser.
Setup
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SwannEye IP Camera
7.2. Login page
7.2.1. Language
The camera defaults to English but if you need a dierent language, click on it
from the list along the top row. After a few seconds, the interface will update with
the new language.
7.2.2. Browser options on the PC
First you have the option of choosing which method you want to use to access
the camera.
Mode 1: If you are using Internet Explorer, choose Mode 1 - this will use the ActiveX
components in IE to enhance performance. Accept the warning to download the
ActiveX control. This mode provides additional functionality to other modes.
If this is the rst time you’re using the web interface, choose Download and
Install Player (rst use). You’ll only have to do this once.
Mode 2: If you are using a browser other than Internet Explorer, choose Mode
2. The interface is not quite as powerful (it’s missing some options) but it’s
compatible with browsers other than Internet Explorer.
Mobile View: For use with mobile devices.
Note: The Internet Explorer ActiveX plugin provides ‘For Visitor’ controls and
extended Device Status controls.
Setup
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SwannEye IP Camera
7.2.3. Browser options on the Mac
Mode 1: This mode should not be used on the Mac.
Mode 2: Choose Mode 2 for all browsers when run on a Mac-based computer.
Note: If you are nished conguring or monitoring the camera in your browser,
you should close your browser completely to log out and avoid anyone else
gaining access to the camera. Simply closing a browser tab will NOT log you out
of a session. The session will remain open with the current login username and
password allowing the next user to go directly to the camera’s control panel when
they access the camera.
19
SwannEye IP Camera
Visitor
8. Interface & user accounts
Once you are logged in, you will see the Main Interface. This is where you can
view your cameras and control many of their functions such as turning recording
on and o.
From here you can also access the remote settings.
The Main Interface is organised into four main section.
1. Device Status: Shows the Alias name of the current camera being viewed
and any alerts.
2. For Visitor: This section allow basic controls for reviewing any connected
cameras without the ability to change parameters.
3. For Operator: This section provides additional functionality to Visitor control,
allowing a user to adjust viewing options and the movement of the camera.
4. Remote Settings: This is a link to the administrator functions where you
can set up your camera and modify advanced settings. Remote settings
are covered in section “8.4. Remote Settings” on page 25. If you are not
logged in as administrator, any attempt to modify an administrator setting
will present a login box requiring administrator login credentials.
Note: The full compliment of controls shown in the above interface are only
available when using the ActiveX plugin in Microsoft Internet Explorer.
1
2
4
3
20
SwannEye IP Camera
Visitor
8.1. Device Status
In addition to the IP camera you are accessing, you can link a further eight cameras
to the interface and view and control them all from the one interface.
The Device Settings section displays the current status of the camera you are
curently viewing, along with icons for all nine cameras. When an alarm is triggered
on a camera, a colored icon will superimpose over the camera triggering the alert.
Note: Use the Visitor section to select which camera you wish to view. The icons in
Device Settings only provide visual feedback.
GREEN: The camera is functioning normally.
YELLOW: A yellow disc will appear over a camera icon when connection is lost to
that camera.
RED: A red disc will ash steadily over a camera icon when an alarm such as a
motion event is triggered on that camera. A steady beep sound will also be heard.
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